Computer Security & Viruses/MoneyPak

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Question
Running: Windows Vista Home Premium Service Pak 2.
7 days ago my computer picked-up the FBI MONEYPAK virus. [I had this once before and easily erased using F8>SAFE-MODE-WITH- NETWORKING and using NORTON POWER ERASER!]
This time, MONEYPAK prevented all Safe Mode options from properly working. I could select SAFE-MODE-WITH-NETWORKING or SAFE-MODE-WITH-COMMAND-PROMPT, but it never got there. The system would go through a longer than normal restart process that ended with the Moneypak screen.

During a normal startup I noticed that Moneypak is slow to start and that a little "work" could be completed before it pops up on screen. So I restarted the computer normally many many many times and was able to downloaded NORTON-BOOTABLE-RECOVERY TOOL to a usb drive. Again I restarted normally many times to try and install NBRT on my PC. The install was always interupted by Moneypak, I just kept on restarting hoping the install would complete.

I let the computer sit, unused for about a week. I turned it on last night and it started normally WITHOUT MONEYPAK?! I don't understand. I never ran NBRT, was never asked for the PIN I never saw NBRT scan report yet my computer is working faster than before and I am using it now to type this message...I ran a new version of Norton Power Eraser But it didn't find any invections...I DON'T TRUST MY COMPUTER.

Do some versions of Moneypak eventually "expire" & "leave" your computer?

Did NBRT somehow start,run,scan and remove the threat in the last week?  

How should I proceed from here, How can I trust this computer again?

Answer
Hi Mike

I'm not sure what happened either, but it is possible the program was removed by Norton during one of your reboots.  The malware will not just go away by itself.  I would like for you to follow the instructions listed here:

http://www.bleepingcomputer.com/virus-removal/remove-fbi-monkeypak-ransomware

The removal process uses a tool called Hitman Pro.  If your computer is still infected, that program will find and delete it.  Let me know the results.

Brian

Computer Security & Viruses

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Brian Benosky

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I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

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I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.

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