Computer Security & Viruses/software downloads

Advertisement


Question
QUESTION: Brian  -  In order to block annoying advertisements I downloaded ADBLOCK. Now, most everything is blocked including system restore.  I even have trouble just getting on the internet. There is no icon in my toolbar and is not listed in control panel programs and features.  I am running Windows 7 with Avast security.  How can I uninstall this thing when I can't even find it. My last resort is to put the computer in the shop.  What is your expertise on this?

ANSWER: Hi Les

Are you referring to AdblockPlus, which is a Firefox extension?  Or if it's just Adblock, then that is a Chrome extension.  Either way, neither should block anything besides advertisements.  You can uninstall them by going into your browser settings, then click on your installed extensions, find Adblock and click to remove.  If you are still experiencing problems after that, let me know.

Brian

---------- FOLLOW-UP ----------

QUESTION: Thanks Brian.  I was wrong about AdblockPlus.  I ran a Avast full security scan and found that a virus had affected 19 files.  Then I ran a repair option and that fixed most but not all.  Now, when I try to search something in the Google browser or search in favorites it stalls.  What is you opinion on that?

Answer
Hi Les

I suspected as much.  Download and run RKill from here:
http://www.bleepingcomputer.com/download/rkill/dl/10/
That will stop any running malware.  Then download and run AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
Clean anything it comes up with.
Try doing a search after rebooting and see if that cleaned it up.

Brian

Computer Security & Viruses

All Answers


Answers by Expert:


Ask Experts

Volunteer


Brian Benosky

Expertise

I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

Experience

I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.

Education/Credentials
College Educated Self-taught Computer Skills

©2016 About.com. All rights reserved.