Computer Security & Viruses/Hi Brian

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Question
A friend of mine has had trouble with her email acct.  Her acct is sending out spam.  I told her to change her email password and install anti-virus sw and I would be glad to lend her my "Norton360 CD for the PC".  However, then she told me that she is using an ipad.  so I'm not sure what to tell her with regards to my advice about anti-virus sw.  Does she need it? (I think an ipad won't take my "Norton360 for the PC" right? If she needs it, is the only way for her to get it is to download it from the Internet?)4

Answer
Hi Wing

Most of the time, when an email account seems to be sending spam, it's the account name being spoofed.  In other words, the From: section is made to look like your friends email name, but it is really being sent out of another account.  You'll need to check the email headers to find out if this is the case.  
Of course, you were correct in advising her to change the password.  If her account was hacked, this will correct the problem.  She will notice quickly if the spam emails stopped by doing this, and it's always a good idea to change passwords when hacking is suspected.
As for the antivirus, Norton will not work, but there are apps she can download from the app store that will scan her ipad.  It was once true that Mac and iOS devices were risk-free from viruses.  With the growing popularity of the platform, comes the increased security risks.  They are fewer in number than on the Windows platform, but they do exist.  Have her download the app VirusBarrier:
https://itunes.apple.com/us/app/virusbarrier/id436111378?mt=8
One last thing to check is if she ever logged onto her email from another machine, such as a Windows PC.  She may not be infected, but that PC might be.  Doesn't hurt to check.  
Cheers!

Brian  

Computer Security & Viruses

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Brian Benosky

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I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

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I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.

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College Educated Self-taught Computer Skills

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