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Computer Security & Viruses/Installing AVG Internet Security software


QUESTION: I am using an ASUS computer. When I installed the free Avira virus program it works. Then I installed a paid version of 2015 Internet Security program, the internet line is being disconnected. I do not know why. As I installed the same to my other computers, they worked. Howver, if you need further information likes files please mentioned them and how to download them or do it as I am not a professional on computer. I am able to mail this question to you because I need to uninstalled the AVG to get the internet line back first. So if you need further information or download any files for you to look at them, I have to re-installed the AVG. Thanks for your help.

ANSWER: Avira and AVG?
You shouldn't use two anti-virus applications at the same time:
Uninstall one, (clean your temporary files if you know how to safely), restart, use only one and see if that resolves your problem.

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QUESTION: Thanks for the answer. However, I may not be clear enough to you. For your infomation, initially I was using Avira but I unistalled it and the use the paid version of AVG. But when I finished installing , the network was disconnected and thus I was unable to go online. Then I uninstalled AVG and reinstalled back the Avira program. After that the internect line then was ok. I do not know why afer installing the AVG the line was disconnected. when I installed it on my other notebook or desktop computers they worked?

In my opinion, the kind of info necessary to resolve your problem is likely available only to AVG. And, I would think they'd want to help you resolve it as quickly as possible to maintain their good reputation.

Simply continue to use Avira free for temporary protection and go to:, log into AVG MyAccount and ask.

Or, you could use their official forum here:

Hopefully, they will resolve your problem (in a timely manner) to your satisfaction - but if not, just let me know.

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James Filmer


Viruses, Spam, hacking, Rootkits, Trojans, Keyloggers, all other forms of Malware, Internet access problems, slow systems, application and system instability, network abuse, Firewalls, layered security configurations, system maintenance support and general troubleshooting.


System, network and website administrator



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