Computer Security & Viruses/Adware and Malware

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QUESTION: Hello,

I have a brand new dell laptop. The full version of Malwarebytes and Macafee antivirus plus. In the last month or so I have been bombarded with what comes up as ads. Software to buy to prevent the virus it says I have. A 1800 number to call. Ads for this, for that, etc...I uninstalled some that snuck in, stopped auto updates, I removed them from google chrome extensions, and maleware and macafee catch and quarantine them. This now is almost a daily basis. I don't go illicit or sex sites. Where is this coming from? In the past on different computers I had an occasional problem but nothing like this. All this invasive adware poping up out of nowhere.

My landlord has about 5 tenants on his wifi and someone has been downloading torrents as the landlord is getting letters from Verizon. Can that exposure have anything to do with it?

I appreciate any help you can give me.

Thank You
Barry

ANSWER: "My landlord has about 5 tenants on his wifi and someone has been downloading torrents as the landlord is getting letters from Verizon. Can that exposure have anything to do with it?"

Yes, it could.
The network you use belongs to your landlord, not you, so you really can't secure it, only your landlord can.

Has your landlord indicated security steps he/she is taking?

Review this article to learn more about your computer, wifi and torrents:
lifehacker.com/how-to-tap-your-network-and-see-everything-that-happens-1649292940

Also, what system are you using?  Based on your response, I'll make some additional recommendations.

Please note, though the tools suggested in the article appear to be safe for installation and use, I make no recommendation about them, to purchase or use the free version.

If you download and install any free or paid edition, I would recommend you not download or install any additional application, tool, or toolbar unless you understand what you're doing.

And, especially because you're using the paid versions of McAfee and Malwarebytes, I would suggest you contact them directly. They have a vested interest in the quality of their products, and might provide additional (proprietary) info to secure your PC while you find the root cause of your problem.

---------- FOLLOW-UP ----------

QUESTION: My computer has windows 8 if that's what you mean by what system. For the past few days I have had little trouble except occasionally I click on a link and an ad comes up. I just close the window and its gone. In the days before I wrote you the pop up ads would make it hard to or not let me close the window. Either my security caught them or I restarted, then removed a download or chrome browser extension. How do these browser extensions sneak on by browser? Is google themselves sending the adware?

Thank You
Barry

Answer
"Either my security caught them or I restarted, then removed a download or chrome browser extension. How do these browser extensions sneak on by browser? Is google themselves sending the adware?"

As you probably know, hackers, nation-states, criminals worldwide are very good at what they do.
You must keep all applications and tools (especially security), your system, devices, drivers, and hardware up to date.

Google isn't sending adware per se, but it does accumulate a great deal of information about you and your surfing habits, just like other major companies do.
Continue to run weekly scans (after updating) and remove threats. And, it's good to include additional security tools since it would be naive to think Malwarebytes and McAfee could detect and remove all threat -especially zero day threats.

In conclusion, you may wish to know what additional tools I would recommend, but that would depend on your computer knowledge and require direct contact with enrgy21.com.
I'm glad things appear to working out for you. If there is an uptick in threat activity that you can't stop, please don't hesitate to contact again.  

Computer Security & Viruses

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James Filmer

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Viruses, Spam, hacking, Rootkits, Trojans, Keyloggers, all other forms of Malware, Internet access problems, slow systems, application and system instability, network abuse, Firewalls, layered security configurations, system maintenance support and general troubleshooting.

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System, network and website administrator

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http://forums.mozillazine.org http://episteme.arstechnica.com http://news.cnet.com/security-bites-podcast http://enrgy21.com

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http://linkedin.com/in/enrgy21

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