Computer Security & Viruses/Adware/virus follow up

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Question
QUESTION: Hello, I do hope you can help and have pasted the hijackthis log.
My friend's pc.  Kasperksy not picking anything up.  Malwarebytes not picking anything up.  I have reset IE.  When surfing she gets interrupted asking for adobe updates and a vast amount of adware, diversions to other pages if not locked on.  The only way out of it has been to task manager and end prog.  My friend thinks she uninstalled adobe.  I wonder if the ad are to do with fake adobe site.  Any help much appreciated.  Thanks




Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 14:57:02, on 09/02/2015
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17496)


Boot mode: Normal

Running processes:
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 14.0.0\avpui.exe
c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\Logitech\Vid HD\Vid.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Hewlett-Packard\HP Desktop Keyboard\HPKEYBOARDx.EXE
C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\BATINDICATOR.exe
C:\Program Files (x86)\Hewlett-Packard\File Sanitizer\coreshredder.exe
C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\EPSON Software\Event Manager\EEventManager.exe
C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files (x86)\Hewlett-Packard\HP Desktop Keyboard\Keystatus.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\CNYHKEY.exe
C:\Program Files (x86)\Logitech\LWS\Webcam Software\CameraHelperShell.exe
C:\Program Files (x86)\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Users\Pat\Desktop\HijackThis.exe
C:\Windows\SysWOW64\DllHost.exe
C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\X64\3\E_FINVLEE.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = www.google.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: SelectionLinksBHO - {29AAADC9-DA30-4264-BCC4-D447F7146FC1} - (no file)
O2 - BHO: BHO_Startup - {3134413B-49B4-425C-98A5-893C1F195601} - c:\Program Files (x86)\Hewlett-Packard\File Sanitizer\IEBHO.dll
O2 - BHO: HP ProtectTools Security Manager Extension - {395610AE-C624-4f58-B89E-23733EA00F9A} - c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpOtsPluginIe8.dll
O2 - BHO: ContentBlockerBrowserHelperObject - {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 14.0.0\IEExt\ContentBlocker\ie_content_blocker_plugin.dll
O2 - BHO: apppsavE - {5c1b64df-ab20-458e-afb7-66c1099e8ea7} - C:\Program Files (x86)\apppsavE\SCJph5jYT36HWn.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: VirtualKeyboardBrowserHelperObject - {73455575-E40C-433C-9784-C78DC7761455} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 14.0.0\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_31\bin\ssv.dll
O2 - BHO: LowwPrIces - {7b03f8ce-ca7d-4e31-bddf-adeb09517251} - C:\Program Files (x86)\LowwPrIces\z0teN5g7iKWp9J.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Safe Money Plugin - {9E6D0D23-3D72-4A94-AE1F-2D167624E3D9} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 14.0.0\IEExt\OnlineBanking\online_banking_bho.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_31\bin\jp2ssv.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 14.0.0\IEExt\UrlAdvisor\klwtbbho.dll
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O4 - HKLM\..\Run: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [HP KEYBOARDx] "C:\Program Files (x86)\Hewlett-Packard\HP Desktop Keyboard\HPKEYBOARDx.EXE"
O4 - HKLM\..\Run: [BATINDICATOR] C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\BATINDICATOR.exe
O4 - HKLM\..\Run: [LaunchHPOSIAPP] C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\LaunchApp.exe
O4 - HKLM\..\Run: [File Sanitizer] c:\Program Files (x86)\Hewlett-Packard\File Sanitizer\CoreShredder.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exe
O4 - HKLM\..\Run: [LWS] C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe -hide
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [CitrixReceiver] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Citrix\Receiver Updater.lnk"
O4 - HKLM\..\Run: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
O4 - HKLM\..\Run: [RIMBBLaunchAgent.exe] C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Logitech Vid] "C:\Program Files (x86)\Logitech\Vid HD\Vid.exe" -bootmode
O4 - HKCU\..\Run: [EPLTarget\P0000000000000000] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATILEE.EXE /EPT "EPLTarget\P0000000000000000" /M "XP-412 413 415 Series"
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKCU\..\Run: [Web Companion] C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanion.exe --minimize
O4 - HKUS\S-1-5-18\..\RunOnce: [KodakHomeCenter] "C:\Program Files (x86)\Kodak\AiO\Center\AiOHomeCenter.exe" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [KodakHomeCenter] "C:\Program Files (x86)\Kodak\AiO\Center\AiOHomeCenter.exe" (User 'Default user')
O4 - Global Startup: hpoddt01.exe.lnk = ?
O9 - Extra button: Virtual Keyboard - {0C4CC089-D306-440D-9772-464E226F6539} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 14.0.0\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Skype Click to Call settings - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: URLs check - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 14.0.0\IEExt\UrlAdvisor\klwtbbho.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: skypec2c - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 14.0.0\avp.exe
O23 - Service: BlackBerry Device Manager (Blackberry Device Manager) - Research In Motion Limited - C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe
O23 - Service: DEBridge - McAfee, Inc. - c:\Program Files\Hewlett-Packard\Drive Encryption\SbHpAuthenticatorService.exe
O23 - Service: @c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpHostW.exe,-128 (DpHost) - DigitalPersona, Inc. - c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpHostW.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Epson Scanner Service (EpsonScanSvc) - Unknown owner - C:\Windows\system32\EscSvc64.exe (file missing)
O23 - Service: EPSON V3 Service4(06) (EPSON_PM_RPCV4_06) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S60RPB.EXE
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppIntegrationService - WildTangent - C:\Program Files (x86)\WildTangent Games\App\GamesAppIntegrationService.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP ProtectTools Service - Hewlett-Packard Development Company, L.P - c:\Program Files (x86)\Hewlett-Packard\2009 Password Filter for HP ProtectTools\PTChangeFilterService.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Client Services (HPClientSvc) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
O23 - Service: Drive Encryption Service (HpFkCryptService) - McAfee, Inc. - c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
O23 - Service: File Sanitizer for HP ProtectTools (HPFSService) - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\File Sanitizer\HPFSService.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: Print Spooler (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: UMVPFSrv - Logitech Inc. - C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 15842 bytes

ANSWER: Hi Yvonne

I will try to help you as best as I can.  It looks like there is at least one unwanted program.  I'd like for you or your friend to download RKill. Please download RKill to your desktop from the following link:

http://www.bleepingcomputer.com/download/rkill/

When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.

Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with any Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step.

Do not reboot your computer after running RKill as the malware programs will start again.

Next, please download AdwCleaner from here:

http://www.bleepingcomputer.com/download/adwcleaner/dl/125/

Simply download the program and run it.  You will then be presented with a screen that contains a Scan and Clean button.  The Scan button will cause AdwCleaner to search your computer for unwanted programs and then display all the files, folders, and registry entries found on your computer that are used by adware programs.

When the scan has finished, simply click on the Clean button, which will cause AdwCleaner to reboot your computer and remove the files and registry entries associated with the various adware that you are removing.  On reboot, AdwCleaner will display a log showing the files, folders, and registry entries that were removed.

Post that log file, along with the rkill log to me here in a reply.

Brian


---------- FOLLOW-UP ----------

QUESTION: Hello Bryan,
Many thanks for quick response.  I followed your instructions.  RKill was fine.  The IE exe seemed to complete far too fast so not sure if this really worked as it very much resembled the Rkill window!  The Adw cleaner was OK.  See attached. I did have a problem trying to save the download to desktop so had to run.
PC still has lots of pop up ads so I think there must be more to do.
Yvonne
Sorry I cannot convert to pic file to attach so will cut and paste........

Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 02/10/2015 11:31:14 AM in x64 mode.
Windows Version: Windows 7 Professional Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* No issues found.

Checking Windows Service Integrity:

* No issues found.

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* No issues found.

Program finished at: 02/10/2015 11:31:21 AM
Execution time: 0 hours(s), 0 minute(s), and 7 seconds(s)

# AdwCleaner v4.110 - Logfile created 10/02/2015 at 11:38:03
# Updated 05/02/2015 by Xplode
# Database : 2015-02-09.1 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : Pat - PAT-HP
# Running from : C:\Users\Pat\AppData\Local\Temp\9mcj3ocv.tmp\AdwCleaner.exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Ask
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\Tarma Installer
Folder Deleted : C:\ProgramData\Trymedia
Folder Deleted : C:\ProgramData\17864082213568711030
Folder Deleted : C:\ProgramData\f7e9f82012230976
Folder Deleted : C:\Program Files (x86)\OApps
Folder Deleted : C:\Program Files (x86)\Cleaner Pro
Folder Deleted : C:\Program Files (x86)\SalEoffaeR
Folder Deleted : C:\Users\Pat\AppData\Local\Temp\mt_ffx
Folder Deleted : C:\Program Files\WebBar
Folder Deleted : C:\Users\Pat\AppData\Local\CleanerPro
Folder Deleted : C:\Users\Pat\AppData\LocalLow\mixidj
Folder Deleted : C:\Users\Pat\AppData\Roaming\Babylon
Folder Deleted : C:\Users\Pat\AppData\Roaming\iWin
Folder Deleted : C:\Users\Pat\AppData\Roaming\Cleaner Pro
Folder Deleted : C:\Users\Pat\Documents\ProPCCleaner
Folder Deleted : C:\Users\Pat\Documents\CleanerPro
File Deleted : C:\Users\Pat\AppData\Local\Temp\Uninstall.exe

***** [ Scheduled tasks ] *****

Task Deleted : ProPCCleaner_Start
Task Deleted : ProPCCleaner_Popup

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\*\shell\filescout
Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\SelectionLinks.DLL
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKCU\Software\d558fdab73fb913
Key Deleted : HKLM\SOFTWARE\d558fdab73fb913
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FB684D26-01F4-4D9D-87CB-F486BEBA56DC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0AFD55C8-ADF8-4A33-A6E1-DEDB7A36AEB4}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0FCE4F01-64EC-42F1-83E1-1E08D38605D2}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1A2A195A-A0F9-4006-AF02-3F05EEFDE792}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2D9DB233-DC4B-4677-946C-5FA5ABCF506B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3AE76A17-C344-4A83-81CE-65EFEE41E42D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4C0A69B0-CE97-42B7-86FC-08280C99C74D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E9EB4D5-C929-4005-AC62-1856B1DA5A24}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8FAF962C-3EDE-405E-B1D0-62B8235C6044}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C1F5E799-B218-4C32-B189-3C389BA140BB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F60C9408-3110-4C98-A139-ABE1EE1111DD}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{0FCE4F01-64EC-42F1-83E1-1E08D38605D2}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{1A2A195A-A0F9-4006-AF02-3F05EEFDE792}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2D9DB233-DC4B-4677-946C-5FA5ABCF506B}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{3AE76A17-C344-4A83-81CE-65EFEE41E42D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4C0A69B0-CE97-42B7-86FC-08280C99C74D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E9EB4D5-C929-4005-AC62-1856B1DA5A24}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{8FAF962C-3EDE-405E-B1D0-62B8235C6044}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C1F5E799-B218-4C32-B189-3C389BA140BB}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{F60C9408-3110-4C98-A139-ABE1EE1111DD}
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{DC91FAFB-6CEA-49E5-BB74-9CEE75D09B77}
Key Deleted : HKCU\Software\Tutorials
Key Deleted : HKCU\Software\CoinisRS
Key Deleted : HKCU\Software\ProPCCleanerLanguage
Key Deleted : HKCU\Software\ProPCCleanerConfig
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKCU\Software\AppDataLow\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
Key Deleted : HKLM\SOFTWARE\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\SOFTWARE\{6791A2F3-FC80-475C-A002-C014AF797E9C}
Key Deleted : HKLM\SOFTWARE\Babylon
Key Deleted : HKLM\SOFTWARE\InstallCore
Key Deleted : HKLM\SOFTWARE\Trymedia Systems
Key Deleted : HKLM\SOFTWARE\Tutorials
Key Deleted : HKLM\SOFTWARE\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
Key Deleted : HKLM\SOFTWARE\{12A61307-94CD-4F8E-94BC-918E511FAA81}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{15D2D75C-9CB2-4EFD-BAD7-B9B4CB4BC693}
Key Deleted : [x64] HKLM\SOFTWARE\Tarma Installer
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E12F736682067FDE4D1158D5940A82E
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A24B5BB8521B03E0C8D908F5ABC0AE6
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2B0D56C4F4C46D844A57FFED6F0D2852
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\49D4375FE41653242AEA4C969E4E65E0
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\649A52D257CA5DB4EAAE8BA9EB23E467
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AA0923513360135B272E8289C5F13FA
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6F7467AF8F29C134CBBAB394ECCFDE96
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\922525DCC5199162F8935747CA3D8E59
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BCDA179D619B91648538E3394CAC94CC
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D677B1A9671D4D4004F6F2A4469E86EA
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DD1402A9DD4215A43ABDE169A41AFA0E
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E36E114A0EAD2AD46B381D23AD69CDDF
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EF8E618DB3AEDFBB384561B5C548F65E
Data Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - *.local

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17496


-\\ Google Chrome v39.0.2171.95

[C:\Users\Pat\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://start.mysearchdial.com/results.php?f=4&q={searchTerms}&a=solimmsd&cd=2XzuyEtN2Y1L1QzuyBzz0A0C0CtD0B0FyByD0E0BtAtA0E0BtN0D0Tzu0CyDzzyEtN1L2XzutBtFtBtFyEtFyBtAtCtN1L1Czu1B1F1I1L1H1H1B1Q&cr=199438748&ir=
[C:\Users\Pat\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://vosteran.com/results.php?f=4&q={searchTerms}&a=vst_omxmedia_15_05_ie&cd=2XzuyEtN2Y1L1QzuyBzz0A0C0CtD0B0FyByD0E0BtAtA0E0BtN0D0Tzu0StCtDzytAtN1L2XzutAtFyBtFyBtFtBtN1L1CzutCyEtBzytDyD1V1BtAtN1L1G1B1V1N2Y1L1Qzu2StAtB0DtC0AtAtC0AtGtDyCtD0BtGtD0E0D0BtGyD0EtCzztGtDtDyD0DyCzztDtD0D0E0E0D2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyByDtC0AyCzyyC0CtGzz0FtDtAtGyEtCtC0EtGzy0C0AtCtG0E0D0EyBtB0B0EzytAtAyCtD2Q&cr=1999887814&ir=
[C:\Users\Pat\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://vosteran.com/results.php?f=4&q={searchTerms}&a=vst_omxmedia_15_05_ie&cd=2XzuyEtN2Y1L1QzuyBzz0A0C0CtD0B0FyByD0E0BtAtA0E0BtN0D0Tzu0StCtDzytAtN1L2XzutAtFyBtFyBtFtBtN1L1CzutCyEtBzytDyD1V1BtAtN1L1G1B1V1N2Y1L1Qzu2StAtB0DtC0AtAtC0AtGtDyCtD0BtGtD0E0D0BtGyD0EtCzztGtDtDyD0DyCzztDtD0D0E0E0D2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyByDtC0AyCzyyC0CtGzz0FtDtAtGyEtCtC0EtGzy0C0AtCtG0E0D0EyBtB0B0EzytAtAyCtD2Q&cr=1999887814&ir=
[C:\Users\Pat\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://Vosteran.com/results.php?f=4&q={searchTerms}&a=vst_coinis_15_1_ie&cd=2XzuyEtN2Y1L1QzuyBzz0A0C0CtD0B0FyByD0E0BtAtA0E0BtN0D0Tzu0StCtDzytAtN1L2XzutAtFyCtFtCyCtFyCtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StAtB0DtC0AtAtC0AtGtDyCtD0BtGtD0E0D0BtGyD0EtCzztGtDtDyD0DyCzztDtD0D0E0E0D2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyByDtC0AyCzyyC0CtGzz0FtDtAtGyEtCtC0EtGzy0C0AtCtG0E0D0EyBtB0B0EzytAtAyCtD2Q&cr=489370514&ir=
[C:\Users\Pat\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://Vosteran.com/results.php?f=4&q={searchTerms}&a=vst_coinis_15_1_ie&cd=2XzuyEtN2Y1L1QzuyBzz0A0C0CtD0B0FyByD0E0BtAtA0E0BtN0D0Tzu0StCtDzytAtN1L2XzutAtFyCtFtCyCtFyCtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StAtB0DtC0AtAtC0AtGtDyCtD0BtGtD0E0D0BtGyD0EtCzztGtDtDyD0DyCzztDtD0D0E0E0D2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyByDtC0AyCzyyC0CtGzz0FtDtAtGyEtCtC0EtGzy0C0AtCtG0E0D0EyBtB0B0EzytAtAyCtD2Q&cr=489370514&ir=
[C:\Users\Pat\AppData\Local\Google\Chrome\User Data\Default\preferences] - Deleted [Homepage] : hxxp://vosteran.com/?f=1&a=vst_omxmedia_15_05_ie&cd=2XzuyEtN2Y1L1QzuyBzz0A0C0CtD0B0FyByD0E0BtAtA0E0BtN0D0Tzu0StCtDzytAtN1L2XzutAtFyBtFyBtFtBtN1L1CzutCyEtBzytDyD1V1BtAtN1L1G1B1V1N2Y1L1Qzu2StAtB0DtC0AtAtC0AtGtDyCtD0BtGtD0E0D0BtGyD0EtCzztGtDtDyD0DyCzztDtD0D0E0E0D2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyByDtC0AyCzyyC0CtGzz0FtDtAtGyEtCtC0EtGzy0C0AtCtG0E0D0EyBtB0B0EzytAtAyCtD2Q&cr=1999887814&ir=
[C:\Users\Pat\AppData\Local\Google\Chrome\User Data\Default\preferences] - Deleted [Startup_URLs] : hxxp://vosteran.com/?f=7&a=vst_omxmedia_15_05_ie&cd=2XzuyEtN2Y1L1QzuyBzz0A0C0CtD0B0FyByD0E0BtAtA0E0BtN0D0Tzu0StCtDzytAtN1L2XzutAtFyBtFyBtFtBtN1L1CzutCyEtBzytDyD1V1BtAtN1L1G1B1V1N2Y1L1Qzu2StAtB0DtC0AtAtC0AtGtDyCtD0BtGtD0E0D0BtGyD0EtCzztGtDtDyD0DyCzztDtD0D0E0E0D2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyByDtC0AyCzyyC0CtGzz0FtDtAtGyEtCtC0EtGzy0C0AtCtG0E0D0EyBtB0B0EzytAtAyCtD2Q&cr=1999887814&ir=
[C:\Users\Pat\AppData\Local\Google\Chrome\User Data\Default\preferences] - Deleted [Homepage] : hxxp://vosteran.com/?f=1&a=vst_omxmedia_15_05_ie&cd=2XzuyEtN2Y1L1QzuyBzz0A0C0CtD0B0FyByD0E0BtAtA0E0BtN0D0Tzu0StCtDzytAtN1L2XzutAtFyBtFyBtFtBtN1L1CzutCyEtBzytDyD1V1BtAtN1L1G1B1V1N2Y1L1Qzu2StAtB0DtC0AtAtC0AtGtDyCtD0BtGtD0E0D0BtGyD0EtCzztGtDtDyD0DyCzztDtD0D0E0E0D2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyByDtC0AyCzyyC0CtGzz0FtDtAtGyEtCtC0EtGzy0C0AtCtG0E0D0EyBtB0B0EzytAtAyCtD2Q&cr=1999887814&ir=
[C:\Users\Pat\AppData\Local\Google\Chrome\User Data\Default\preferences] - Deleted [Startup_URLs] : hxxp://vosteran.com/?f=7&a=vst_omxmedia_15_05_ie&cd=2XzuyEtN2Y1L1QzuyBzz0A0C0CtD0B0FyByD0E0BtAtA0E0BtN0D0Tzu0StCtDzytAtN1L2XzutAtFyBtFyBtFtBtN1L1CzutCyEtBzytDyD1V1BtAtN1L1G1B1V1N2Y1L1Qzu2StAtB0DtC0AtAtC0AtGtDyCtD0BtGtD0E0D0BtGyD0EtCzztGtDtDyD0DyCzztDtD0D0E0E0D2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyByDtC0AyCzyyC0CtGzz0FtDtAtGyEtCtC0EtGzy0C0AtCtG0E0D0EyBtB0B0EzytAtAyCtD2Q&cr=1999887814&ir=

*************************

AdwCleaner[R0].txt - [12435 bytes] - [10/02/2015 11:34:31]
AdwCleaner[S0].txt - [12135 bytes] - [10/02/2015 11:38:03]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [12195  bytes] ##########

Answer
Hi Yvonne

Rkill.exe and IE.exe are the same program, so the first time you ran the .exe it worked.  AdwCleaner deleted a bunch of adware.  Continue the cleanup as below:

Please download MINITOOLBOX and run it.

http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries

Click Go and post the result.

Next, please download Junkware Removal Tool and save it on your desktop:

http://thisisudax.org/downloads/JRT.exe

Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.  Right-click on JRT and select Run as administrator.
The tool will open and start scanning your system.
On completion, a log is saved to your desktop and will automatically open.
Please post the JRT log.

Finally, Download Adware Removal Tool to your desktop, right click the icon and select Run as Administrator:

http://techsupportall.com/Adware-Removal-Tool.exe

Click to Scan, then once completed, click OK then NEXT in order to remove the items found.  The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete,  then OK again to finish up. Post that log to me as well.

Brian

Computer Security & Viruses

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Brian Benosky

Expertise

I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

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I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.

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College Educated Self-taught Computer Skills

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