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Computer Security & Viruses/None of my Office 2010 documents will open


QUESTION: None of my documents will open up.  I received these messages below:
Do you have any idea what is going on?
Any help will be appreciated.
Thanks in advance.

All of your files were protected by a strong encryption with RSA-2048 using CryptoWall 3.0.
More information about the encryption keys using RSA-2048 can be found here:

What does this mean ?
This means that the structure and data within your files have been irrevocably changed, you will not be able to work with them, read them or see them,
it is the same thing as losing them forever, but with our help, you can restore them.

How did this happen ?
Especially for you, on our server was generated the secret key pair RSA-2048 - public and private.
All your files were encrypted with the public key, which has been transferred to your computer via the Internet.
Decrypting of your files is only possible with the help of the private key and decrypt program, which is on our secret server.

What do I do ?
Alas, if you do not take the necessary measures for the specified time then the conditions for obtaining the private key will be changed.
If you really value your data, then we suggest you do not waste valuable time searching for other solutions because they do not exist.

For more specific instructions, please visit your personal home page, there are a few different addresses pointing to your page below:

If for some reasons the addresses are not available, follow these steps:
1.Download and install tor-browser:
2.After a successful installation, run the browser and wait for initialization.
3.Type in the address bar: paytoc4gtpn5czl2.onion/1fz2vhd
4.Follow the instructions on the site.

The proxy server isn't responding

•Check your proxy settings. Go to Tools > Internet Options > Connections. If you are on a LAN, click "LAN settings".
•Make sure your firewall settings aren't blocking your web access.
•Ask your system administrator for help.
Fix Connection Problem

ANSWER: Hi Sallie

Unfortunately, you are infected with CryptoWall 3.0, a form of Ransomware.  Unless you have made a backup of your files, there is no way to reverse the encryption performed by CryptoWall 3.0.  You may, however, choose to pay the ransom, following their instructions.  Then they may or may not send you a decryption key to get your files unlocked.  Since the people behind CryptoWall 3.0 are organized criminals, I don't recommend you give them anything.  For further information on this and other Ransomware, have a look below:

If you need further assistance, just let me know.


---------- FOLLOW-UP ----------

QUESTION: Thks for this information, how can I avoid this type of problem in the future.

It seems like my MicroSoftEssential Virus Protection, did not detect anything..

Any help will be appreciated.

Thanks in advance.

Hi Sallie

While some antivirus programs can detect ransomware, they don't always stop it from infecting due to the nature of how it gets on the computer in the first place.  The program CryptoPrevent plugs the hole in Windows Software Restriction Policy.  Install the program through the link below, select the Default protection, and click Apply:

Before you do that, you need to remove the infection first.  Download the Ransomware Removal Tool and follow the instructions on the site below:

Note that this will only clear the infection, it will not decrypt the files held ransom.  


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Brian Benosky


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