Computer Security & Viruses/Internet Explorer Problems
Iím having problems with Internet Explorer.
I signed up for Vonage and I cannot get to the page I want to manage my account. No matter what url I use to get the page I want, it take me to a Vonage marketing page. I spoke to Vonage and they think that somehow an affiliate marketer has modified Internet Explorer to limit my access.
Even when I get a legitimate e-mail from Vonage and try and click on their embedded links, I still go to the same marketing page.
I tried uninstalling Internet Explorer and reinstalling it, and I got a message it could not complete installation. However Internet Explorer did work; but I had the same problem.
I tried using Spybot and the first time afterwards when I used Internet Explorer it worked; but not anytime afterwards.
I canít even find Internet Explorer again so I can delete it.
I can get to the right Vonage page if I use Google Chrome, but Iíd rather use Internet Explorer.
Additionally, I use msn.com as my home page in Explorer. Recently, another box opened up on the msn.com home page and I canít get rid of it. At the top of the box is a toolbar, which is partially obliterated because the images are superimposed. The toolbar reads: one note, office, skype, outlook.com and one drive.
I also get pop-ups on the page and get redirected to other sites even though I donít allow pop-ups to occur. On one occasion I quickly got a glimpse saying that one of the programs was called ďTremorsĒ is causing a problem. I canít find Tremors under my list of programs
Also, I have Internet Explorer 10 and Windows 7 Ultimate. Although I checked the box to get updates automatically, I never went to Internet Explorer 11. My wifeís computer now has Internet Explorer 11.
While the msn.com "toolbar" is something that Microsoft has recently added, it does sound like there is some sort of adware going on regardless. Let's start by running two programs. Please download RKill from here:
Run the program, and allow it time to finish. It will open and save a notepad log when done.
Next, download and run AdwCleaner from here:
You will click the Scan button first, allow the scan to complete, then click the Clean button. Upon completion, you will need to reboot. Another notepad log will pop up after reboot, so save that.
Finally, copy and paste both logs to me in a reply so I can see if further action is needed.