Expert: Lorry - 12/20/2005

Question
When my Son runs Norton Antivirus 2005 scan it finds nothing,when he runs Ad-Aware Personal SE.BUILD;1.06R1. Norton finds 2 Trojan files that it repaires and 3 Trojan files that even when deleted are still there the next time Ad-Aware is run, We have uninstalled Ad-Aware and reinstalled it with the latest version and updates,but still the same thing happens,any Ideals?

Answer
Hi Stuart,

When you run Ad-aware SE, Norton shouldn't find anything, it's the Ad-aware SE that is finding the files. To verify that there are no viruses on the computer, go to: http://sarc.com/  Scroll down and click on,"Free Online Virus and Security Check" and run the virus check. Write down exactly anything it finds, then return to: http://sarc.com/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually.

What viruses/Trojans are being found? Are you running
Windows XP? If Norton finds anything, from the above site, do a search at SARC.COM for the name of the virus and follow the online instructions for removal.

Are you updating Ad-aware SE before running the scans?

Hope this helps!
Lorry