You are here:
- Home
- Computing/Technology
- Internet/Network Security
- Computer Security & Viruses
- AVG finds virus but doesn't remove it
Computer Security & Viruses/AVG finds virus but doesn't remove it
Advertisement
Question
Hi,
My AVG program finds the IRC/BackDoor.SdBot virus, and tells me it is in the file...
C:\System Volume Information\_restore{891528B5-F29F-44D7-A53C-44C38CC7AC8C8}\RP266\A0082261.exe
It then says...
To remove this virus, please run AVG for windows
...but when I run AVG it doesn't find it. Any ideas? I've tried other Anti-Virus software (Panda, TDS-3) with no success.
Thanks
Thank you for giving such detailed information. It turns out that the problem is that your antivirus program misinformed you. The virus is hiding in System Restore. No antivirus program can remove anything from System Restore unless you first disable it.
How to disable or enable System Restore in Windows ME:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001012513122239?OpenDo...
How to disable or enable System Restore in Windows XP:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001111912274039?OpenDo...
After disabling System Restore, run your antivirus program. Once it has removed the virus you can reactivate System Restore.
- Add to this Answer
- Ask a Question
| Rating(1-10) | Knowledgeability = 10 | Clarity of Response = 10 | Politeness = 10 |
| Comment | to Carolyn Meinel ----- your answer was the most comprehensive and user friendly self help that i have received, a 10 , thankyou -------- al ps,i an not noted for giving accolades. | ||
Related Articles
- Disabling System Restore to remove viruses
- Help! I Think I've Been Hacked!!
- System Restore Vista - How to Use System Restore to Undo System Changes in Windows Vista
- System Restore Windows 7 - How To Use System Restore to Undo System Changes in Windows 7
- System Restore XP - How to Use System Restore to Undo System Changes in Windows XP
Answers by Expert:
Carolyn Meinel
Expertise
I cover Windows, Linux, TCP/IP and Ethernet security questions. I do not cover Mac, smart phones, or other networking issues.
Experience
Books by Carolyn Meinel: wrote a chapter for The Hacking of America book (see http://www.amazon.com/exec/obidos/ASIN/1567204600/happyhacker)
My article Code Red for the Web for Scientific American was reprinted in the book Best American Science Writing 2002 (see http://www.amazon.com/exec/obidos/ASIN/0060936509/happyhacker). My book The Happy Hacker: A Guide to Mostly Harmless Hacking is now in 4th edition with a Japanese edition (see http://happyhacker.org/hhbook/).
Organizations
IEEE, AAAS
Publications
See a list with some online links at http://cmeinel.com
Education/Credentials
MS, Industrial Engineering, The University of Arizona
Took a course in computer forensics at the University of Texas at Austin/
Past/Present Clients
DARPA, SAIC, Palmer Labs
©2012 About.com, a part of The New York Times Company. All rights reserved.