Expert: Lorry - 1/20/2006

Question
Hi, can u pls help me on this problem.

Recently when i close IE Explorer it pop up a windows saying that

"THE INSTRUCTION AT '0x01d6422a' REFERENCED MEMORY AT '0x016fad58'. THE MEMORY COULD NOT BE 'READ'. CLICK ON OK TO TERMINATE THE PROGRAM"

I have try disable the 'third party browser extention' under Tools - Internet Option - Advance under Browsing.

And it does help but only thing is i dun have a google toolbar when I disable it...

Please help if u have other solutions or recomend some solutionss.

Regards,
Leong  

Answer
Hi Leong,

With Internet Explorer opened, go to Tools, Internet Options, under the General tab click Delete Cookies, Delete Files, and Clear History.

Have you checked for viruses and/or spyware? Go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Contols for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://sarc.com/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually.

I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available from:

http://www.pcworld.com/downloads/file_description/0,fid,22262,00.asp

Once installed, enable Tea Timer. Open the Spybot Search & Destroy, click  the "+" sign next to Tools on the left side of the screen, click System Startup, then on the right side of the page check HK_CU Run Spybot Tea Timer.

The Resident TeaTimer is a new tool of Spybot-S&D which perpetually monitors the processes called/initiated. It immediately detects known malicious processes wanting to start and terminates them giving you some options, how to deal with this process in the future.

Check for updates before running. If you have trouble getting the updates, near the top of the Update Window, click the little arrow next See-Cure  #1(Europe), highlight the next one on the list, See-Cure #2 and try to download the updates. If that doesn't work, try the next one the list. until you get one you can download from. Being a free program, if too many people are using the same site to download the updates, some people will not get them.

Do you have more than two programs running at the same time? Reboot the computer.

Hope this helps!
Lorry