Expert: Carolyn Meinel - 5/17/2006

Question
I am certain that you have gotten a million questions about this nasty subject but I might have one that is different.  Apparently, Deal Helper is not installed although it remains on the list of programs in the add-remove file.  My question is this:
If DealHelper is on the list of programs (3900 mb)is it possible that it could still be uninstalled?  I keep getting a "log file not found" message whenever I try to uninstall it.  Should I just have my computer wiped clean?

Answer
Deal Helper is still running on your computer. It is a notorious spyware program that funnels ads into your browser. You have to use an anti-spyware program to get rid of it.

For instant free help, try Ad-aware, http://lavasoft.element5.com/software/adaware or Spybot Search and Destroy, free from http://www.safer-networking.org/en/download/ You can use both together if you wish because they are compatible. In addition, if you are more of a power user, you can install BHODemon. It is free from http://www.definitivesolutions.com/bhodemon.htm It enables you to control the "browser helper objects" of Internet Explorer (IE). Adware and spyware and some viruses and worms exploit IE.

To avoid future infections, you can use a safer browser such as Firefox, free from http://www.mozilla.org