Expert: Lorry - 6/29/2005

Question
My Norton wouldn't downoal definitions and when I ran the file it couldn't be found.

-------------------------
Followup To
Question -
I used Symantecs website and ran it, downloaded new definitions but nothing. No virus found. I wonder if something got deactivated?

-------------------------
Followup To
Question -
I got some type of virus from an email. It first made a toolbar with adult web links. I was able to remove it but it said that to delete the whole thing I must use add/remove programs. I looked in their, and all the programs were good, normal ones. Then ads start coming, and I mean alot. Ads never use to come up since my Norton 2005got rid of all of them. Then a search box comes up at the bottom which I have to close. So the bottom box and ads I can't get rid of. I think the virus got in and is bypassing my Norton. When I scan no viruses come up. I have no clue how to delete it. Its mainpage for the search goes to lop.com and mywebsearch. Please help!
Answer -
Hi Devin,

Symantec explains how to remove Spyware.ISearch at:

http://securityresponse.symantec.com/avcenter/venc/data/spyware.isearch.html

Even though you NAV installed, you might want to go to: http://sarc.com/  Scroll down and click on,"Free Online Virus and Security Check"  Write down exactly anything it finds, then return to: http://sarc.com/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually.

Once you have it removed, make sure that you run LiveUpdate at least once a week and run a virus scan afterwards. Norton usually puts out new protection on Wednesday and Sunday evenings, so Thursday and Monday mornings are good time to run a scan.

Hope this helps!
Lorry


Answer -
Hi Devin,

Did you follow the removal instructions at the site I sent?

Later,
Lorry

Answer
Hi Devin,

Check out the following from Symantec:

http://securityresponse.symantec.com/avcenter/venc/data/spyware.isearch.html

The following instructions pertain to all Symantec antivirus products that support Security Risk detection.

  1. Update the definitions.
  2. Unregister the Dll.
  3. Uninstall iSearch Toolbar 1.0 using the Add/Remove Programs utility.
  4. Run a full system scan.
  5. Reverse the changes made to the registry.
  6. Delete any related files, if they exist.

Hope this helps!
Lorry