AboutLorry Expertise I can answer most questions regarding viruses/Trojans and help to remove them.
Experience This happens to be of interest to me as it boggles my mind that people have nothing better to do than to write a virus. Wish these people, the ones who write viruses would put the knowledge to good use instead. My job as a local tech involves removing viruses and/or spyware.
Question whenever I go on line the start page is blank. I've tried changing it; I've run lava soft adware & spybot but nothing has helped. I get a ton of pop-ups from other anti-spyware providers.
Please help? any suggestions would be greatly apprciated.
Windows XP Pro
Answer Hi David,
When you ran Ad-aware SE, did you do the following?
Check for updates before running program. Then follow the directions here to do a full scan:
1. In the 'General' window make sure the following are selected with a checkmark and are green:
· Automatically save log-file
· Automatically quarantine objects prior to removal
· Safe Mode (always request confirmation)
2. Click on the 'Scanning' button on the left and select :
· Scan Within Archives
· Scan Active Processes
· Scan Registry
· Deep Scan Registry
· Scan my IE favorites for banned URL's
· Scan my Hosts file
· Under 'Click here to select drives + folders, choose: All of your hard drives.
3. Click on the 'Advanced' button on the left and select:
· Include additional file information
· Include additional object details
· Include environment information
4. Click the 'Tweak' button and select:
Under the 'Scanning Engine' be sure a checkmark is beside:
· Unload recognized processes & modules during scanning
· Scan registry for all users instead of current user only
· Obtain command line of scanned processes
Under the 'Cleaning Engine' be sure a checkmark is beside:
· Automatically try to unregister objects prior to deletion
· Let Windows remove files in use at next reboot
· Always try to unload modules before deletion
· During removal, unload explorer and IE if necessary
· Delete quarantined objects after restoring
5. Click on 'Safety Settings' and select "Write-protect system files after repair (Hosts file, etc)"
6. Click on 'Proceed' to save the settings.
7. Click 'Start' and on the next screen choose 'Activate in-depth Scan' at the bottom of the page and then choose:
· Perform full system scan
8. Close all programs except Ad-Aware.
Click on "Next" in the bottom right corner to start the scan.
Run the Ad-Aware scan and allow it to remove everything it finds and then REBOOT - Even if not prompted.
After you log back in, Ad-Aware may run to finalize the scan and remove any locked files that it may of found. Allow it to finish.
If for some reason, that doesn't resolve the problem, go to the following site for information:
