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Computer Security & Viruses/Questions Answered by Expert James Filmer
| Subject | Date Asked |
| aim | 1/22/2012 |
| Q: i was planning on downloading aim but it turns out it comes loaded with malware. i was wondering ... A: Not sure who told you it was loaded with malware, but maybe you could show me a reputable study or ... | |
| problem regarding http and https | 1/15/2012 |
| Q: Sir I have been through this strange kind of problem from few days ,sometimes my network goes bad ... A: 1. What is your system and could you be using a licensed version + "crack" (a pirated version) by ... | |
| System check virus | 1/9/2012 |
| Q: I hane this virus and want to know "if I restore to an earlier date, will it go away? Thank you A: Don't think so. http://www.myantispyware.com/2012/01/02/how-to-remove-system-check-virus/ give step ... | |
| passwords | 12/29/2011 |
| Q: We just got a new computer with Windows 7 on it. Every time we try to access a page it asks for a ... A: Here are several posts: ... | |
| Computer keeps restarting | 12/24/2011 |
| Q: My pc comes on for several minutes and then restarts. I also get THE SYSTEM HAS RECOVERED FROM A ... A: Because it's refurbished, it could be a heat or fan problem related to your motherboard. You may ... | |
| Computer keeps restarting | 12/23/2011 |
| Q: My pc comes on for several minutes and then restarts. I also get THE SYSTEM HAS RECOVERED FROM A ... A: I need to know more about your system and applications (name, security applications...) to even ... | |
| Facebook Hacking | 12/22/2011 |
| Q: James This might be me jumping the gun but what signs are there that your facebook has been ... A: Since you changed your password successfully and problems seem to have disappeared, you're likely ... | |
| virus problems | 12/16/2011 |
| Q: i am running windows xp and avast free antivirus and using the windows firewall on my desktop ... A: Try disabling autorun. Note that after the necessary Windows update is installed, choose the Fix It ... | |
| redirect pages when searching internet | 12/11/2011 |
| Q: I have an hP with windows XP. I recently installed iolo system mechanic hoping to speed up my ... A: Here's your problem. With security suites that are supposed to do everything, especially including ... | |
| redirect pages when searching internet | 12/10/2011 |
| Q: I have an hP with windows XP. I recently installed iolo system mechanic hoping to speed up my ... A: Iolo is not an anti-virus or anti-spyware application. Repairing the registry, defragging the hard ... | |
| norton/safe mode | 12/7/2011 |
| Q: i have norton 2012. for some reason the full scan only catches viruses when i run it in safe mode. ... A: Please go to http://goo.gl/1k34k Norton community website: ... | |
| Extra deleted /returning emails | 12/4/2011 |
| Q: My permanently deleted emails come back after a few days and there are some extra deleted emails ... A: Who is your email provider - Hotmail, MSN, Gmail. Do you have an anti-virus application running in ... | |
| Virus Help? | 11/29/2011 |
| Q: I just got rid of a horrible virus called "XP Internet Security 2012" for the second time. Well, I ... A: Apologize for taking so long to answer Susan. Answered your question the same day you posted it, but ... | |
| Can't connect to facebook on laptop | 11/29/2011 |
| Q: PC and laptop on same internet connection. PC connects to facebook, but laptop gets the following ... A: At this point, let's try your favorite search engine using the words: "The device or resource is ... | |
| Can't connect to facebook on laptop | 11/27/2011 |
| Q: PC and laptop on same internet connection. PC connects to facebook, but laptop gets the following ... A: Give me a brief history of your laptop. Did it ever connect? Did you make any system or browser ... | |
| Got hit by Java exploit | 11/26/2011 |
| Q: I am using Windows 7 and Firefox 8. Today I clicked on an email about a package being held for me by ... A: Please review the following, pick one and install. If you don't like something about it, you can ... | |
| slow system | 11/10/2011 |
| Q: I have DSL and Windows XP and 2 browsers: Internet Explorer and Firefox. I have Symantec Endpoint ... A: Open Malwarebytes settings. 1) Make sure you have the latest critical security updates successfully ... | |
| slow system | 11/5/2011 |
| Q: I have DSL and Windows XP and 2 browsers: Internet Explorer and Firefox. I have Symantec Endpoint ... A: It's possible. Does Malwarebytes run automatically when your system starts up? Symantec of course ... | |
| Virus | 10/15/2011 |
| Q: I have seemed to contract a virus that has shut down my windows firewall and will not let me run a ... A: Jeff, Please read the Instructions to Questioner and provide more info. Please give exact name and ... | |
| Maybe too many security programs running | 10/11/2011 |
| Q: I have AVG free that I've set to scan my system every morning, SuperAntiSpyware Professional, that I ... A: Remove one asap. Add/Remove programs. Reboot. Make sure you activate the one remaining before going ... | |
| Maybe too many security programs running | 10/10/2011 |
| Q: I have AVG free that I've set to scan my system every morning, SuperAntiSpyware Professional, that I ... A: Are you using another anti-virus application? Only one should be used. You say you don't know how ... | |
| Maybe too many security programs running | 10/8/2011 |
| Q: I have AVG free that I've set to scan my system every morning, SuperAntiSpyware Professional, that I ... A: B.J. Don't use the AVG scan every am. Not needed. As long as the icon in the Taskbar (lower right) ... | |
| Computer Viruses/Trojans | 10/2/2011 |
| Q: I have been experiencing a lot of problems about malware. I always scan a trackware cookie on my ... A: What Firewall, anti-virus and anti-spyware applications are you using? (names and versions) ... | |
| no sound | 9/28/2011 |
| Q: This continued from our last question, with Windows Update. So I went to IE and clicked tools ... A: At least the Firewall is on! That's good. As far as the updates and the volume, please write the ... | |
| no sound | 9/27/2011 |
| Q: This continued from our last question, with Windows Update. So I went to IE and clicked tools ... A: rod, That's the reason why I said it will take more than a few replies here. I can tell your system ... | |
| no sound | 9/26/2011 |
| Q: I don't really think it's a virus but my sound of my computer is not working at all. I've tried so ... A: Open IE and go to Tools > Windows Updates. On that page, click button: Express Should take a minute ... | |
| no sound | 9/23/2011 |
| Q: I don't really think it's a virus but my sound of my computer is not working at all. I've tried so ... A: I know you need the sound, but the most important thing is getting the critical Windows updates. ... | |
| no sound | 9/22/2011 |
| Q: I don't really think it's a virus but my sound of my computer is not working at all. I've tried so ... A: rod, Unless you actually list all the different things you've tried, it's not possible to know if ... | |
| blue screens | 9/18/2011 |
| Q: I've had blue screens a number of times in the past, and lately they are coming up often. Usually ... A: Bill, I would not suggest buying Driver Update at this point unless you're absolutely positive it's ... | |
| unlocking username | 9/12/2011 |
| Q: i just bought an HP G60 laptop from a freind it has windows vista, and i do not know the username ... A: shawn, I'll need more info about your computer knowledge and a few other things, but to put you on ... | |
| pw cracker | 9/6/2011 |
| Q: I forgot the password to an old gmail address. i need a password cracker. Do you know of any good ... A: http://www.softpedia.com/get/System/Back-Up-and-Recovery/Gmail-Password-Recovery.shtml (but it's not ... | |
| Crazy Virus | 8/27/2011 |
| Q: I had this really weird virus experience I used some game installer named theta and like I clicked ... A: Matthew, if you're talking about the following: http://bit.ly/o8ocL1 doesn't sound like you have a ... | |
| Possible Virus Damage | 8/24/2011 |
| Q: I had three pieces of malware on my computer: Backdoor.IRC.Sdbot 15765 Winlogon.exe MMRTkrnl.exe I ... A: The Winlogon Trojan and Backdoor.IRC.Sdbot 15765 both allow attackers to access your computer from ... | |
| sunkist virus | 8/19/2011 |
| Q: Please help, my computer is running so slow, when i shut down it says that sunkist is running. I ... A: If you download a small tool, can run it, copy the results and forward to me, I'll be able to ... | |
| sunkist virus | 8/18/2011 |
| Q: Please help, my computer is running so slow, when i shut down it says that sunkist is running. I ... A: See also http://www.ftpphp.com/shwicon98-exe-error.php and ... | |
| PC won't recognize drive | 8/17/2011 |
| Q: My Acer 4520 will not upload music from a disk placed in the (E? F? who knows?) drive. Installation ... A: Doesn't sound like a security problem at this point, so ... | |
| Router lights | 7/31/2011 |
| Q: The other day when I shut down my pc, the router light was off, but today, when I got home, I ... A: There's very little possibility of being hacked at this point, unless you have other instabilities ... | |
| McAfee | 7/4/2011 |
| Q: James: I have a problem with McAfee. I have McAfee Antivirus Plus. I pay $ 55.-- for the ... A: Revised: About McAfee, it's probably because you have another antivirus running. You'll need to ... | |
| spam | 7/2/2011 |
| Q: i was checking my email last night and noticed an increase in my spam folder. so i opened the folder ... A: No way I could make it easier than Yahoo's instructions. ... | |
| spam | 6/27/2011 |
| Q: i was checking my email last night and noticed an increase in my spam folder. so i opened the folder ... A: You can read any email IF you make sure your email account configuration is set to Block all images ... | |
| Anti-Virus Programs for Windows XP | 6/27/2011 |
| Q: I was using Avast Anti-virus program with Windows XP. The computer starting rebooting by itself ... A: you might have missed "instructions to the questioner", but an antivirus application is absolutely ... | |
| virus? | 6/25/2011 |
| Q: I am using my laptop. On my PC there is a blue page that pops up covering the entire screen that ... A: No need to sign up. We can get it off. Go to Add/Remove Programs, find it there, uninstall and ... | |
| virus? | 6/25/2011 |
| Q: I am using my laptop. On my PC there is a blue page that pops up covering the entire screen that ... A: It will help it I know the exact version. You obviously have the software on your system. Find it in ... | |
| Mom's old slow computer and netzero. | 6/24/2011 |
| Q: My sister gave my mom her old Dell computer(DELL SS150 D Intel (R) Celeron CPU 1300MHZ 1.30 GHZ 128 ... A: How's it going after the maintenance work you've done? If possible, you might download and install a ... | |
| Mom's old slow computer and netzero. | 6/21/2011 |
| Q: My sister gave my mom her old Dell computer(DELL SS150 D Intel (R) Celeron CPU 1300MHZ 1.30 GHZ 128 ... A: There might be many other reason why it's slow. If you're not using an antivirus app. now, Avira and ... | |
| hijack | 6/9/2011 |
| Q: hijack but can seem to remove it can you please help Thanks A: Have you tried Tools > Options > General > Show my home page and type in the page you want as your ... | |
| windows warning | 6/3/2011 |
| Q: I received this message from Windows when I started it up this am: disks need to be checked, type ... A: Sounds like could be disk check. You didn't mention your system, and I only answer public ... | |
| aim transfer | 5/12/2011 |
| Q: my friend just transferred a file to me via aim, and i'm kind of afraid to open it because he has a ... A: kenny, I'd say it's OK as long as you don't open it. Just delete it. If you're not using an ... | |
| virus? | 5/12/2011 |
| Q: When I receive emails, etc. the apostrophies appear as this....– and is very annoying. Can you ... A: Try this: disable the "Use default encoding for all incoming messages" feature Click Options on ... | |
| virus? | 5/10/2011 |
| Q: When I receive emails, etc. the apostrophies appear as this....– and is very annoying. Can you ... A: Dean Open Outlook Express Navigate to Tools > Options > Read tab > Fonts (at the bottom) Choose a ... | |
| internet access | 4/22/2011 |
| Q: When I open my browser and start using the net, a website keeps opening with a new tab all by ... A: You didn't mention what browser, so I'll guess IE. Its sounds like you accidentally made you changed ... | |
| McAfee constant updates | 4/18/2011 |
| Q: Are you able to offer suggestions as to why my Internet Security 2011 that I purchased would ... A: "McAfee takes an over-tolerant approach to scareware programs. Malwarebytes does not, and is ... | |
| MS Removal Tool | 4/13/2011 |
| Q: I have Windows XP. I keep getting a pop up from MS Removal Tool saying that my computer is infected. ... A: randy, Boot Windows Safe Mode with Networking http://support.microsoft.com/kb/315222 The following ... | |
| Virus | 4/6/2011 |
| Q: I think I have a virus that has attached itself to my computer as some kind of software. I have ... A: Suggest removing the Software Distribution 3 and installing one or more additional anti-spyware ... | |
| XP security virus | 4/3/2011 |
| Q: I hope you can help me. I have a PC, Windows XP. An XP security virus box popped up and in my panic ... A: http://pcsupport.about.com/od/fixtheproblem/ss/safemodexp.htm Will allow you to troubleshoot the ... | |
| Redirect link | 3/28/2011 |
| Q: I used Mozilla Firefox as my browser, unfortunately since I download the new version 4.0 last week, ... A: Bagus, SuperAntiSpyware, Malwarebytes, Lavasoft Ad-Aware, Windows Defender and several other ... | |
| Trojan Malware | 3/21/2011 |
| Q: It is being picked up by the SuperAntispyware Free Edtion. It is rated 5 out of 10 according to the ... A: No problem Peter. What I was saying simply is get rid of it. As far as I'm concerning from years of ... | |
| slow internet | 3/19/2011 |
| Q: My internet all of a sudden has been running very slow, esp. when there are pics or videos that have ... A: rod, Would love to give you the answer - like fix it right away. But, there's much I don't know ... | |
| security | 3/18/2011 |
| Q: This is now popping up on main screen Notice: Trying to get property of non-object in ... A: Popping up in IE? In IE go to 1.Tools > Internet Options 2.General Tab - Home page section Delete ... | |
| this tab has been recovered | 2/27/2011 |
| Q: I always get this message in IE8 that says "this tab has been recovered a problem with this webpage ... A: When you can't access Windows Security Updates successfully, that's definitely a problem, more ... | |
| this tab has been recovered | 2/27/2011 |
| Q: I always get this message in IE8 that says "this tab has been recovered a problem with this webpage ... A: Continue to look for the resolution in your security software. Either that or something new you ... | |
| this tab has been recovered | 2/27/2011 |
| Q: I always get this message in IE8 that says "this tab has been recovered a problem with this webpage ... A: rod, That seems to be a problem for many people. Http://bit.ly/gO5Yxl has posts from many users. ... | |
| Symantec Security Alerts | 2/13/2011 |
| Q: I'm using Windows XP Professional with Symantec Endpoint Protection. I'm suddenly getting this ... A: That's great news! Sounds like problem might have been related to Windows Firewall. Not sure what ... | |
| Symantec Security Alerts | 2/8/2011 |
| Q: I'm using Windows XP Professional with Symantec Endpoint Protection. I'm suddenly getting this ... A: http://www.symantec.com/business/security_response/attacksignatures/detail.jsp?asid=23179 has a ... | |
| virus posing as antivirus alert | 1/26/2011 |
| Q: I keep getting the message "Your computer is being attacked by an Internet Virus. It could be a ... A: What the name of that program that wants you to activate it? What's the name of your current ... | |
| java? | 1/25/2011 |
| Q: not too sure if this is the right place to ask this question, but is it necessary to have java? ... A: Much has already been written about it, and lots of opinions regarding the potential security risks ... | |
| 2 pcs? | 1/18/2011 |
| Q: i just bought a new pc for everyday use (like banking purposes). problem is my roommate has this ... A: As long as you're not sharing files, software or equipment, you're fine. Hardening your own ... | |
| 2 pcs? | 1/17/2011 |
| Q: i just bought a new pc for everyday use (like banking purposes). problem is my roommate has this ... A: No problem - you're not sharing the connection at the same time. However, are you allowed to share ... | |
| Mighty Magoo Text Links/Virus | 1/13/2011 |
| Q: Somehow I recently got the "Mighty Magoo" adware/malware/whatever this thing is on my computer. It ... A: Go to Control panel > Add/Remove programs, find Mightymagoo and click Uninstall. Reboot, clean ... | |
| avg and internet broadband has been disabled | 1/4/2011 |
| Q: I have this problem which I don't know where to start. I have a laptop, window. I was on the ... A: Can you access the following link? Read the instructions on how to install and use the removal tool. ... | |
| avg and internet broadband has been disabled | 12/30/2010 |
| Q: I have this problem which I don't know where to start. I have a laptop, window. I was on the ... A: The easiest solution would be for one of the following to detect and remove the fake anti spyware ... | |
| slow computer | 12/28/2010 |
| Q: my computer is about 1 year old and has slowed down quite a bit. I have Norton security suite and ... A: scott, As you know, part of the problem is your lack of knowledge and experience. So, we'll do the ... | |
| Bluetooth & Viruses | 11/22/2010 |
| Q: I have a question about bluetooth and viruses. I am a type of computer user who doesn't open ... A: John, Essentially, no need to worry about your phone. http://bit.ly/eAxD5D is a comment from a ... | |
| tools menu will not drop cannot change security settings thru internet options | 11/10/2010 |
| Q: Don't know what changed. I cannot access internet options through tools menu (menu drops and ... A: Some websites have dropped support for IE6 - even some of Googles services: ... | |
| tools menu will not drop cannot change security settings thru internet options | 11/9/2010 |
| Q: Don't know what changed. I cannot access internet options through tools menu (menu drops and ... A: Are you referring to the IE browser? Which version are you using. Are you able to access the Windows ... | |
| Tracking cookies | 10/26/2010 |
| Q: I got a new (refurbished) computer last week and it apparently came with countless tracking cookies. ... A: Have tried (and like) several excellent cleaners that remove tracking cookies, free (for personal ... | |
| About Computer | 10/24/2010 |
| Q: I can not windows update my computer. I have error Error 0x80072EFD. Could you please why and how ... A: Inna, I changed the question to public. Otherwise I wouldn't answer it. There's no personal info ... | |
| I have ad-ware & malware galore! | 10/12/2010 |
| Q: My husband did not re-do our virus protector and I opened a link I had saved and clicked on it and a ... A: Diane, What is your system and what is your Norton application version? Are all the Windows ... | |
| seemingly invisible trojan or virus | 10/9/2010 |
| Q: I am now on my third second hand laptop which has a trojan or virus or spyware that no security ... A: Emisoft Anti-Malware Malwarebytes SuperAntispyware Windows Defender (Links on enrgy21.com) There ... | |
| seemingly invisible trojan or virus | 10/8/2010 |
| Q: I am now on my third second hand laptop which has a trojan or virus or spyware that no security ... A: I need to know your system, what Firewall and real-time scanning anti-virus, and anti-spyware ... | |
| Computer cleaning | 10/6/2010 |
| Q: I have a question about cleaning my computer. Due to security concerns (soon to be ex-husband), I ... A: Have tried (and like) several really good ones, but CCleaner.com is used at the moment link on ... | |
| Virus! | 9/27/2010 |
| Q: a virus name - "Backdoor.Win32.Rbot.acky" and "Net- Worm.Win32.Kido.ih" is being like spread in my ... A: One of those viruses has to do with Kapersky not completely off your system. Also, Norton, ... | |
| Virus! | 9/27/2010 |
| Q: a virus name - "Backdoor.Win32.Rbot.acky" and "Net- Worm.Win32.Kido.ih" is being like spread in my ... A: Have you ever had Kapersky, Norton or some other anti-virus application running on your system, even ... | |
| Can you please help me remove malware from my laptop/ | 9/23/2010 |
| Q: Im pretty sure my laptop is infected with malware. I experience additional Internet Explorer windows ... A: You must have an anti virus program. Either a free personal edition or Suite. For now, you should ... | |
| virus | 9/17/2010 |
| Q: i am running AVAST Anti-virus and everyday a TrojonHorse is found so i send it to Virus chest, and ... A: Try turning off system restore, then running Avast. After detecting, removing, reboot - Run ... | |
| Bogus Email | 8/24/2010 |
| Q: I run Windows XP with the Comodo firewall and AVG antivirus software. Anyway, I'm having a problem ... A: Had to remove a broken Enrgy21.com URL (a page was removed) link in my original reply - it came up ... | |
| spywre | 8/15/2010 |
| Q: recently my pc is playng up when searching on google many websites are redirecting. sometimes they ... A: First, you should upgrade to Service Pack 3 ... | |
| browser redirect | 8/7/2010 |
| Q: ) I hope you can help! For the past couple of months my browser has been acting up. When I search ... A: (Update- just wondering about the condition of your computer after following my advice) You may not ... | |
| browser redirect | 8/7/2010 |
| Q: ) I hope you can help! For the past couple of months my browser has been acting up. When I search ... A: System? Avast, Adaware and Spybot (Advanced?) and what else? Please be more specific about ... | |
| antivirus | 8/1/2010 |
| Q: I am a novice. please suggest to me some free antivirus atleast as efficient as 'AVAST' FREE ... A: Cnet.com is a reputable review and download site. Here's what is says about Avast: ... | |
| Major CPU spikes | 7/29/2010 |
| Q: I have this great laptop i've gotten froma friend, an HP G-60 laptop, in great condtition. the only ... A: (Update: Is your computer performing better now that you removed Norton (if you did? I believe was ... | |
| Major CPU spikes | 7/29/2010 |
| Q: I have this great laptop i've gotten froma friend, an HP G-60 laptop, in great condtition. the only ... A: A. Please provide the following info: System, Firewall, anti-virus, and any other anti-spyware ... | |
| Firewall | 7/25/2010 |
| Q: I just bought a netbook with Windows 7 Starter. Do you think that the firewall that comes with it ... A: Really, a lot has been written about that subject, so please forgive my pointing you to other posts. ... | |
| hotbar | 7/22/2010 |
| Q: Someone on the computer inadvertently installed something called hotbar, I believe it said pinball ... A: Since I don't know what system you're using, the following is for XP (works for Vista too). If ... | |
| Possible WebWatcher Infection | 7/17/2010 |
| Q: I have a question regarding finding WebWatcher on my computer. I think my ex-husband installed ... A: Cassandra, You might get confused a little, but please review the following posts. You'll be able ... | |
| the application pop up | 7/11/2010 |
| Q: James I keep getting this pop up that says "the application DLL C:\WINDOWS\msvidoe.dll is not a ... A: Based on the info you've provided, the following links, and my own data, I'd suggest downloading and ... | |
| trojan removal | 7/2/2010 |
| Q: Half the processes running in my PC memory, according to the program "Security Task Manager", have ... A: Looking at the Possible Trojans image from the program, lower right-hand side says you're not logged ... | |
| Screen goes blank at some sites | 6/17/2010 |
| Q: Recently I have been having a lot of difficulty in reading news stories and in staying connected ... A: To be clear, your problems could be one of dozens of things. We can find the fix, but you do done, ... | |
| Screen goes blank at some sites | 6/17/2010 |
| Q: Recently I have been having a lot of difficulty in reading news stories and in staying connected ... A: Are you using just one browser? If so, which one? Or, are these issues occurring on more than one? ... | |
| virus broadcasting | 6/8/2010 |
| Q: i have 22 network segment in my company, part of some segments i am getting maximum broadcasting on ... A: Have you tried using a packet sniffer (like Ethereal)to analyze the traffic traveling between your ... | |
| Light Antivirus Freeware | 5/24/2010 |
| Q: Can you recommend the lightest anti-virus & anti-spyware freeware that is very easy on my computers ... A: AVG and Avira (anti-virus)and Spybot, Malwarebytes, Superantispyware and Mamutu (antispyware). All ... | |
| Norton 360 Version 4 | 5/12/2010 |
| Q: I'm hoping you can help me out. I'm using Windows XP, hope I'm being clear in my issue. Norton's ... A: If you use the tool: http://service1.symantec.com/support/tsgeninfo.nsf/docid/2005033108162039 to ... | |
| email attachments/pics | 4/23/2010 |
| Q: I received and email with 2 jpg attachments. I do not know the person very well, so I chose to open ... A: Let me know what your virus scan reveals. You made the right decision to check. Also, can you access ... | |
| e-mail account hacked | 4/20/2010 |
| Q: It's been over a month now that my email account has been hacked. I want to close my hotmail account ... A: I can understand how you feel. Its happened to me before too. I even spent some time trying to ... | |
| Trojan Malware | 4/9/2010 |
| Q: It is being picked up by the SuperAntispyware Free Edtion. It is rated 5 out of 10 according to the ... A: My understanding is Quarantine if removing something that might adversely affect your system (maybe ... | |
| security password | 4/2/2010 |
| Q: james a friend told me that i have no password lock and i need to get one how do i correct this ... A: To keep things things, it's best you decide (since I don't know what system you're on), which of the ... | |
| security password | 4/1/2010 |
| Q: james a friend told me that i have no password lock and i need to get one how do i correct this ... A: cal, There's a HTML Password Lock to protect web pages, a Password Protection lock for computers, ... | |
| window Error | 3/16/2010 |
| Q: I have Windows Update error code 0x80072efd. Could you please tell me how to fix this error and why ... A: Actually, there's a great post that provides several possible solutions. ... | |
| quarantine | 3/8/2010 |
| Q: I had some malware of some sort on my computer, I think I solved the problem by quarantining the ... A: Don't run 2 anti Virus applications. In fact, you should have only one anti-virus application on ... | |
| quarantine | 3/7/2010 |
| Q: I had some malware of some sort on my computer, I think I solved the problem by quarantining the ... A: Nothing is wrong with keeping threats quarantined. Perhaps you did remove a core system file, but ... | |
| quarantine | 3/7/2010 |
| Q: I had some malware of some sort on my computer, I think I solved the problem by quarantining the ... A: 1. What system are you using, and its condition today? It's possible you should have disabled ... | |
| McAfee vs Microsoft Security Essentials | 3/6/2010 |
| Q: I have been covered by McAfee, however, a friend recommended Microsoft Security Essentials, should I ... A: Why did your friend recommend Essentials? Were (or are) you having problems with McAfee or something ... | |
| computer | 3/5/2010 |
| Q: how can i get network adaptor on my computer A: What's your system and what kind of (or name) network adapter? Would need to know at least these two ... | |
| twain_32 | 3/2/2010 |
| Q: I am hoping that you can help me. I can not get the scanner, to communicate with the computer, I get ... A: Have you tried reinstalling the scanner software? The following post gives a step by step guide to ... | |
| Facebook Login Bug | 2/27/2010 |
| Q: I was being redirected to another blank page with the URL: ... A: Some McAfee reviewers suggest justfree is a phishing site. Might be addition spyware or it could be ... | |
| Inoperable Shortcuts | 2/23/2010 |
| Q: I was recently the victim of some type of cyber-attack that partially disabled my system, not ... A: KEVIN, If you mean restoring to a point before you installed the rogue software and reinstalling ... | |
| Inoperable Shortcuts | 2/22/2010 |
| Q: I was recently the victim of some type of cyber-attack that partially disabled my system, not ... A: That might be a way to fix the problem, but I wouldn't recommend it just yet. If you do it now, let ... | |
| Question about I.T | 2/22/2010 |
| Q: I don't know if you are able to help me, but my Trend Micro membership expired (which I have not ... A: Rereading your question, maybe you've already removed Trend Micro. What I should have said "try to ... | |
| Inoperable Shortcuts | 2/20/2010 |
| Q: I was recently the victim of some type of cyber-attack that partially disabled my system, not ... A: Try going to Computer > C drive > Program Files > pick a program that doesn't work, find the .exe ... | |
| Keeping delicate info safe | 2/16/2010 |
| Q: What is the best way to protect my important information(passwords, and sensitive information) on my ... A: "In case it gets stolen, or someone gets on your pc." I'm going to address those words. However, if ... | |
| viruses | 2/8/2010 |
| Q: I somehow managed to get some viruses onto my computer that were causing it to do weird things. So ... A: Infected files are not removed, and re-infection (all forms of spyware and viruses) can re-infect ... | |
| Question about I.T | 2/2/2010 |
| Q: I don't know if you are able to help me, but my Trend Micro membership expired (which I have not ... A: Rating 8 for Timeliness for my next day no cost reply, and 9 Knowledge? (Did I mention if you had ... | |
| usb | 1/27/2010 |
| Q: first off i'm not exactly sure i'm asking in the right category so i apologize in advance if this is ... A: Do you mean an "up to 3 household PC" version? I believe the only thing that matters is whether it's ... | |
| anti virus anti spyware | 1/25/2010 |
| Q: I have been using AVG for years and now it doesn't seem to find any spyware on my computer. My ... A: AVG is excellent for combating viruses. If you're using the anti-virus version only, it won't detect ... | |
| winupgro | 1/24/2010 |
| Q: i hope you can help me, i was installing some plug-ins for my music programs, long story cut short ... A: Would you please ask Allexperts to change the response time rating. I answered your question the ... | |
| TrojanSPM/LX popups | 1/19/2010 |
| Q: I am a relative novice running Windows XP. I have a popup from the taskbar that reads: "Click here ... A: Whatever you feel comfortable with, but I'm sure we'd be successful (privately if you wanted). In ... | |
| TrojanSPM/LX popups | 1/18/2010 |
| Q: I am a relative novice running Windows XP. I have a popup from the taskbar that reads: "Click here ... A: Not sure what you mean by "green" screen. You can't see your icons and your background image is ... | |
| computer virus | 1/17/2010 |
| Q: need help with the blue screen of death.....my windows won't load it caught in a loop keeps going to ... A: The Blue Screen is not related to viruses - if that's why you want to run a scan. See: ... | |
| Too many security programs??? | 1/11/2010 |
| Q: I have AVG9 installed on my computer along with Spybot S&D plus Adaware all of which have a resident ... A: Update in response to "Knowledge" rating: Actually, it does matter what AVG9 edition you use. ... | |
| CiD popup removal continued | 1/9/2010 |
| Q: I wasn't allowed to ask another follow-up question, so here is in response to your last answer... I ... A: but I disagree about the knowledge rating. I reviewed all the my answers and didn't find any ... | |
| Redirect virus | 1/7/2010 |
| Q: James, Do you use Log-me-In ? If you do, I will give you access and let you take a good look at the ... A: Check/Remove-Fix: Extra button: Messenger Windows Messenger Google Toolbar HKLM\..\Run: ... | |
| Possible virus / spyware | 1/6/2010 |
| Q: Using a Dell Dimension 4100 desktop PC. O/S is : Windows XP. This is the first time I have had this ... A: Install Hijackthis and run a scan that includes the log. Copy/Paste the log here and reply. ... | |
| CID popup removal & startups | 1/6/2010 |
| Q: I inherited a Dell Inspiron 1100 laptop from my daughter. It was having problems so she bought a Mac ... A: Did you see these posts? http://www.spywareinfoforum.com/index.php?showtopic=86853 and ... | |
| Possible virus / spyware | 1/5/2010 |
| Q: Using a Dell Dimension 4100 desktop PC. O/S is : Windows XP. This is the first time I have had this ... A: Don, I'll need some more info to help you find the fix. Do you use only one browser? Which one? Do ... | |
| CID popup removal & startups | 1/3/2010 |
| Q: I inherited a Dell Inspiron 1100 laptop from my daughter. It was having problems so she bought a Mac ... A: But, if you feel you need to "purchase" Spydoctor to remove it and would rather not, please let me ... | |
| CID popup removal & startups | 12/30/2009 |
| Q: I inherited a Dell Inspiron 1100 laptop from my daughter. It was having problems so she bought a Mac ... A: SuperAntispyware free edition should detect and remove it. Malwalebytes, e-squared - the free ... | |
| virus and affects to motherboard and usb | 12/25/2009 |
| Q: sorry if you received an question with a similar email. i type my email wrong before. Can virus ... A: Chris, A virus can't really affect your motherboard hardware directly, but it can indirectly via ... | |
| motherboard and virus | 12/25/2009 |
| Q: Can virus affect your motherboard and usb flash drives? If my usb flash drive which has important ... A: Chris, A virus can't really affect your motherboard hardware directly, but it can indirectly via ... | |
| norton internet security | 12/23/2009 |
| Q: I was using norton internet security 2009 with no problems and recently downloaded norton internet ... A: Could you provide any additional info related to "running erratically"? If you mean sporadic Web ... | |
| norton internet security | 12/21/2009 |
| Q: I was using norton internet security 2009 with no problems and recently downloaded norton internet ... A: Charles, I believe the best thing you can do is be a part of the discussion here: ... | |
| viruses/internet shutting down | 12/14/2009 |
| Q: have windows xp home-have updated on regular basis, making sure old programs are taken out. today- ... A: You're doing fine, but you'll need to get more detailed. What exactly is the message "shutting ... | |
| viruses/internet shutting down | 12/12/2009 |
| Q: have windows xp home-have updated on regular basis, making sure old programs are taken out. today- ... A: What is Defender? Please give me the version specifics, is it a free version and what it's supposed ... | |
| BSOD when uploading/P2p upload/firefox and utorrent running simultaneously | 12/5/2009 |
| Q: I need your help. I get the bsod when i try uploading images on google talk, watching p2p channels, ... A: http://technet.microsoft.com/en-us/library/cc750081.aspx ... | |
| Tool bars | 12/4/2009 |
| Q: Was told I had "too many followups". Had to ask a new question. I have had Google tool bar for ... A: On the subject of Google Toolbar redirects, check out the References and External links at the ... | |
| Redirection | 12/3/2009 |
| Q: Google search links are being redirected to commercial websites, often related to the search ... A: Keefe, (* new 4th paragraph) "Clean" is a relative term. Unless you're a computer security genius, ... | |
| Free AVG 9.0 anti-virus | 12/2/2009 |
| Q: I have Windows XP and have been using the free AVG programs for several years. Now they tell me I ... A: Nancy, Try the following steps (URL below) posted by an AVG manager (ondraploteny). However, after ... | |
| Redirection | 12/1/2009 |
| Q: Google search links are being redirected to commercial websites, often related to the search ... A: Keefe, Turn off System Restore: ... | |
| virus on my usb lash | 12/1/2009 |
| Q: I am facing a problem recently ,each time i want to delete a file from usb or paste a file into the ... A: Try turning off System Restore, on XP - http://support.microsoft.com/kb/310405 reboot and run AVG ... | |
| Redirection | 11/29/2009 |
| Q: Google search links are being redirected to commercial websites, often related to the search ... A: Please install SuperAntispyware, a-squared or Malwarebytes. Free and free-trial full versions are ... | |
| prevent unauthorized changes | 11/22/2009 |
| Q: My Trend Micro 2009 antivirus and antispyware has a "prevent unauthorized changes" you can also ... A: Compatible Microsoft operating systems: Windows Vista (32/64-bit) Ultimate/Business/Home..." ... | |
| cannot access security systems - follow up | 11/13/2009 |
| Q: the allexperts site said I used too many follow-ups and to start again...so my system is windows ... A: Simon, Update: I don't think you should use remote assistance - gotoassist, unless you put it on ... | |
| virus may be blocking access to anti-virus software | 11/11/2009 |
| Q: what is - windows cannot access the specified device, path or file - ? is this a trojan or virus ... A: What system are you using? XP Home, Professional, 2000...? If XP, is it the most current version ... | |
| virus may be blocking access to anti-virus software | 11/10/2009 |
| Q: what is - windows cannot access the specified device, path or file - ? is this a trojan or virus ... A: No anti-virus program running while you're on the Internet is a big mistake coming from very bad ... | |
| virus may be blocking access to anti-virus software | 11/9/2009 |
| Q: what is - windows cannot access the specified device, path or file - ? is this a trojan or virus ... A: simon, Do you currently have an anti-virus program running on your system? If so, what is it and is ... | |
| Registry Mechanic | 11/9/2009 |
| Q: I found Registry Mechanic in my programs but don't believe it was there before. The Malwarebytes and ... A: Zebbie: A popular search engine will provide 100s of results about Registry Mechanic. I see no ... | |
| RAS Async Adapter | 11/6/2009 |
| Q: I am using Computer Associates Firewall and since installing it every time I connect to the Internet ... A: Patricia, Hoping for an easy, simple fix for your problem, Click Start > Control Panel > (Classic ... | |
| personal guard, antispyware | 11/5/2009 |
| Q: I forgot to mention in my previous email that the personal guard 2009 and the two antispyware ... A: Zebbie, Hopefully, the information in the other two replies will resolve your issues, including the ... | |
| anti virus software | 11/5/2009 |
| Q: My Norton anti-virus ran out. So I guess I need to download a copy of the software. Do you have any ... A: Zebbie, AVG 9.0 full or free version. There's a link on Enrgy21.com's home page for your ... | |
| windows xp not starting | 11/5/2009 |
| Q: I just had a problem with getting my computer to start up. I had the computer totally shut down ... A: See: http://www.2-spyware.com/remove-personal-guard-2009.html Personal Guard is a rogue, fake ... | |
| Slow computer | 11/3/2009 |
| Q: that why i didn't rate, have done now. The AV2009 still remains in the System Configuration Utility ... A: I read your followup and answered it within one day (as I did with all my replies to you). As far ... | |
| virus | 11/2/2009 |
| Q: Last year I spent $300 to clean-up my computer because of a virus. It has happened again, but ... A: Karen, I believe your core problem is logon.exe. I'm a little surprised that Superantispyware ... | |
| Avast | 11/2/2009 |
| Q: I've used Norton and McAfee in the past. I've had several people tell me to use the free version of ... A: The free version has antispyware, anti-rootkit protection and secures e-mail and chats, but it's ... | |
| virus | 11/1/2009 |
| Q: Last year I spent $300 to clean-up my computer because of a virus. It has happened again, but ... A: In answer to your question "Will a anti-virus take care of this?", it might. But, first I need to ... | |
| Digital Line Detect | 10/26/2009 |
| Q: Good morning James, Last night I got this Digital Line Detect error. I ran Spybot and Cleaner then ... A: If you have Malwarebytes, SuperAntispyware, or e-squared (free or full versions links on ... | |
| Slow computer | 10/23/2009 |
| Q: I have noticed that there is something called AV2009 C:\Program Files\Antivirus 2009\AV2009.exe. Who ... A: I believe my reply (following) was the last one. Was waiting for your response. ... | |
| Slow computer | 10/22/2009 |
| Q: I have noticed that there is something called AV2009 C:\Program Files\Antivirus 2009\AV2009.exe. Who ... A: "...and it bought up 2 x Antispyware." Not sure what this means. Please explain. About it being in ... | |
| Slow computer | 10/22/2009 |
| Q: I have noticed that there is something called AV2009 C:\Program Files\Antivirus 2009\AV2009.exe. Who ... A: Peter, It's a fake/rogue anti-virus program that displays fake information messages, conflicts with ... | |
| Slow computer | 10/20/2009 |
| Q: especiallly on start up and opening emails + internet + spreadsheets etc. Also sometimes a box comes ... A: Peter, It sounds like Ad-Aware Pro could be starting up with your computer and conflicting with ... | |
| Sereniti active security monitor | 10/20/2009 |
| Q: Recently downloaded System mechanic professional software. Uninstalled my other security software ... A: Had a busy weekend. Sorry couldn't get back to you sooner. Do you see it in Add/Remove programs? ... | |
| Slow computer | 10/18/2009 |
| Q: especiallly on start up and opening emails + internet + spreadsheets etc. Also sometimes a box comes ... A: Peter, Traveling last few days. First chance to get back to you. Still need to know, do you know ... | |
| Spybot will not download. | 10/17/2009 |
| Q: I am in the process of removing malware from my computer. I'm trying to download Spybot Search and ... A: Alyssa, Great that the found the solution to your problem. At the same time, not so sure your ... | |
| Slow computer | 10/16/2009 |
| Q: especiallly on start up and opening emails + internet + spreadsheets etc. Also sometimes a box comes ... A: Peter, There are many possible reasons why its slow. To get a better idea of why, I need to know: ... | |
| alpha antivirus | 10/10/2009 |
| Q: I have AVG and spybot but i still received Alpha antivirus , how can I remove this problem I have ... A: Installing Malwarebytes and running a full system scan should remove it. You can download it from ... | |
| virus? | 10/4/2009 |
| Q: I am a novice computer user and I think there is something very wrong w/my desktop. About 2 weeks ... A: (Added new links to cleaning your computer) Kathryn, There are several possibilities. Please read ... | |
| virus? | 10/3/2009 |
| Q: I am a novice computer user and I think there is something very wrong w/my desktop. About 2 weeks ... A: Very tough problem to troubleshoot without having physical access to it, but turning it off ... | |
| Spybot will not download. | 9/13/2009 |
| Q: I am in the process of removing malware from my computer. I'm trying to download Spybot Search and ... A: Please activate the Windows Firewall (unless you have a third party one already on your computer and ... | |
| Spybot will not download. | 9/12/2009 |
| Q: I am in the process of removing malware from my computer. I'm trying to download Spybot Search and ... A: Alyssa, The following is an older post and may not hold the precise answer to your problem. ... | |
| Generic host 32 | 9/12/2009 |
| Q: In one of my office laptop model:R51 IBM, even after formatting and installing a licensed copy of ... A: VIJAY, If you can stay online long enough, try the following: Check Windows Updates for critical ... | |
| Possible Virus? | 9/10/2009 |
| Q: James, Good morning, you just help me resolve an issue yesterday that again I very much appreciate! ... A: Troy, "Worst Virus Ever" it sounds like a reference to a rogue antivirus application which, if on ... | |
| Norton Password Manager 2004 | 9/9/2009 |
| Q: I have NPM 2004 installed on my Toshiba Satellite laptop (bought April,2005). The computer seems to ... A: John, I've reviewed the manual: ... | |
| AntiVirus Software | 9/9/2009 |
| Q: James, Fist I want to thank you for you assistance here! I am a guy who can run computers pretty ... A: You should uninstall all traces of Norton (including the Security Scan, and also the AntiVirus ... | |
| videos | 9/9/2009 |
| Q: Why am I not able to open videos to watch? I'm in myyearbook.com. The video will not open. ANSWER: ... A: "The only other thing is that my computer is acting slow again. The computer was behaving like this ... | |
| videos | 9/8/2009 |
| Q: Why am I not able to open videos to watch? I'm in myyearbook.com. The video will not open. ANSWER: ... A: I've reviewed their help section about watching complete movies in myyearbook, but couldn't find ... | |
| Liveupdate? | 9/6/2009 |
| Q: my desk top has Windows XP Pro. I Don't have internet on this computer. I only use is for photo ... A: You can remove LiveUpdate. 1.Click Start and then Control Panel. 2.In the control panel, ... | |
| anti-virus | 9/3/2009 |
| Q: What anti-virus protection do you recommend? I currently use Norton AntiVirus. ANSWER: Spybot ... A: Update again. Then I think you should click "Immunize": Protect yourself before threats find their ... | |
| anti-virus | 9/2/2009 |
| Q: What anti-virus protection do you recommend? I currently use Norton AntiVirus. ANSWER: Spybot ... A: I recommend always remove everything Spybot finds. Also remove everything Malwarebytes finds. ... | |
| antivirus | 8/31/2009 |
| Q: again, I asked a question earlier today about trying to eleminate the Personal Antivirus from ... A: Free for personal use on one PC, the free edition is supposed to detect AND remove it. It didn't? ... | |
| antivirus | 8/31/2009 |
| Q: My girlfriend and I each have Dell Inspiron 1525 laptops with Windows Vista Home Premium installed. ... A: Wayne, Download and install the free or full version of Malwarebytes. A link to it is on the ... | |
| anti-virus | 8/30/2009 |
| Q: What anti-virus protection do you recommend? I currently use Norton AntiVirus. A: Spybot Search and Destroy is 100% free. There are no costs associated with finding and removing ... | |
| Windows XP, Firewall, no background images | 8/29/2009 |
| Q: To answer your previous questions: I use Norton AntiVirus, Version 16.7.2.10. Norton has for ... A: Pick a sample page on the Internet in your browser. Press CTRL key and Prt Sc key (upper right hand ... | |
| Windows XP, Firewall, no background images | 8/29/2009 |
| Q: To answer your previous questions: I use Norton AntiVirus, Version 16.7.2.10. Norton has for ... A: "...a bundle for a-squared online and Armor Firewall. Would you like for me to download and run ... | |
| Windows XP, Firewall, no background images | 8/28/2009 |
| Q: To answer your previous questions: I use Norton AntiVirus, Version 16.7.2.10. Norton has for ... A: 1. If you're using the Norton free version, would you mind replacing it with another antivirus if ... | |
| cleanup | 8/27/2009 |
| Q: Don't know if you know this, but this site only allows me to reply a few times, then it tells me to ... A: 1) Do you still have Firefox on your system? Go to Tools>Options>Content and make sure Load Images ... | |
| cleanup | 8/27/2009 |
| Q: Don't know if you know this, but this site only allows me to reply a few times, then it tells me to ... A: If you're not a developer in a development environment, my guess it that it was pre-installed on ... | |
| cleanup | 8/27/2009 |
| Q: Don't know if you know this, but this site only allows me to reply a few times, then it tells me to ... A: Tools>Internet Options> 1. Click Security tab, then click the Internet Icon under "Select a zone ... | |
| cleanup | 8/27/2009 |
| Q: Don't know if you know this, but this site only allows me to reply a few times, then it tells me to ... A: It's not necessary to restart every time you clean your temp files. ... | |
| Windows XP and Firewall | 8/27/2009 |
| Q: Answer Enrgy21.comZebbie, The link is on the Enrgy21.com home page, bottom of the page, for ... A: Zebbie, After you install an application, the installation file is often left on the desktop (or ... | |
| Windows XP and Firewall | 8/26/2009 |
| Q: Answer Enrgy21.comZebbie, The link is on the Enrgy21.com home page, bottom of the page, for ... A: Zebbie, If everything's still OK, I'd like you to download and install CCleaner, unless you already ... | |
| Windows XP and Firewall | 8/26/2009 |
| Q: Answer Enrgy21.comZebbie, The link is on the Enrgy21.com home page, bottom of the page, for ... A: Zebbie, For now, please turn on Windows Firewall and restart your computer. If you notice any ... | |
| Search Glow | 8/26/2009 |
| Q: When my computer is running slow, I bring up Task Manager. In Task Manager I find a program running ... A: Zebbie, The link is on the Enrgy21.com home page, bottom of the page, for Lavasoft Ad-Aware. Yes, ... | |
| Digital TV4PC | 8/25/2009 |
| Q: I received a SPAM which I usually delete all spams but this one is for something called Digital TV ... A: Zebbie: I would NOT click on any link or image in a message you consider SPAM. If you'd like to see ... | |
| Search Glow | 8/25/2009 |
| Q: When my computer is running slow, I bring up Task Manager. In Task Manager I find a program running ... A: Lavasoft's Ad-Adware is an excellent antispyware product. The one you have is an older version. The ... | |
| Search Glow | 8/25/2009 |
| Q: When my computer is running slow, I bring up Task Manager. In Task Manager I find a program running ... A: It's my understanding that it's part of Windows Live Toolbar. Go to Add/Remove programs and ... | |
| anti-virus and antispyware | 8/21/2009 |
| Q: i'm looking for a software that will protect my computer against trojan worms websites like for ... A: Reggie, My favorite is AVG Internet Security, but all of them do what they're supposed to do quite ... | |
| Can not access secure sites | 8/16/2009 |
| Q: When I receive Page Can Not Be Displayed when I try to access microsoft.com, avg.com or any site ... A: What browser are you using? Have you made any changes to the browser? The first 3 links address ... | |
| On Demand Scan fault in McAfee | 8/11/2009 |
| Q: I've just been through hours of trying to fix my wife's computer. The McAfee software glitched @ ... A: Sounds like the software has become corrupted for some reason - especially since the MV Technician ... | |
| downloading anti-virus | 7/30/2009 |
| Q: I have the basic dial up and am trying to download an updated anti-virus program and about a fourth ... A: There are at least a dozen possible reasons, and as many or more solutions. Did the problem just ... | |
| malicious attacks | 7/22/2009 |
| Q: I have a computer i think is infected so i'm staying off-line for the most part. Should i remove ... A: Bill, As far as removing personal files, passwords and account numbers, I don't think you need to ... | |
| cyber-crooks | 7/14/2009 |
| Q: I am concerned about cyber-crooks hacking into our computer and grabbing our list of passwords and ... A: And you didn't tell me what your exact operating system was until your second post. In your first ... | |
| cyber-crooks | 7/12/2009 |
| Q: I am concerned about cyber-crooks hacking into our computer and grabbing our list of passwords and ... A: I'd use KeypassX (or something like it): ... | |
| How to detect and remove keyloggers? | 7/7/2009 |
| Q: i play online gaming a lot and hacking into accounts using keyloggers seems to be fairly rampant at ... A: Check out: http://www.viruslist.com/en/analysis?pubid=204791931#what ... | |
| virus | 7/7/2009 |
| Q: My operating system is vista and it has been infected by Win32/Heur and tanatos virus.I have ... A: For a comprehensive removal quide: ... | |
| security | 7/4/2009 |
| Q: I am learning about computers and how to protect my system. Just curious what areas of the Internet ... A: One of the best answers to your question is found here: ... | |
| virus | 7/3/2009 |
| Q: i was wondering if 2 pc's share the same modem, and the pc's connect via a ethernet cable, can a ... A: jon, Just because one PC was infected doesn't mean the other one has to be. And, the modem wouldn't ... | |
| virus | 7/2/2009 |
| Q: i was wondering if 2 pc's share the same modem, and the pc's connect via a ethernet cable, can a ... A: I don't believe connecting one PC at a time makes any difference. Once the systems are connected to ... | |
| Sirf the web anonymously | 6/23/2009 |
| Q: What's the best way to sufr the web anonymously? I have seen several websites but most of the time ... A: For IE, ProxySwitcher is a fine way to go. However, if you use Firefox, the following links give ... | |
| help:( | 6/19/2009 |
| Q: Operating system Xp media center 2005 Security program, AVG Free Zone alarm Free Machine is from HP ... A: Noticed your email address as your "public" Questioner name. Hope you haven't had problems (spam) ... | |
| anti spyware | 6/14/2009 |
| Q: hey, im a novice when it comes to spyware etc. im going to be buying things online with my credit ... A: We had a hardware problem requiring replacement, so I sincerely apologize not getting back to you ... | |
| firefox | 6/13/2009 |
| Q: suddenly here is what i get when i try to open firefox, which i have been using for a year with no ... A: One of the following threads should provide the fix for the problem. ... | |
| re accessed sites/security | 6/10/2009 |
| Q: A website appeared in the history on my computer, which a person denied having accessed. It hadn't ... A: I think basically what you're asking now is, "Could he/she be adamantly lying?" If so, the answer ... | |
| re accessed sites/security | 6/9/2009 |
| Q: A website appeared in the history on my computer, which a person denied having accessed. It hadn't ... A: 1. It's "possible" the person was telling the truth. It's possible that not having an anti-virus ... | |
| Anti-Vir recommands | 6/3/2009 |
| Q: I appreciate for all of your last responses and your kindness in guiding me . If possible help me ... A: "Please introduce me the good Free Antivirus that I can Download them and can get their update files ... | |
| virus | 6/1/2009 |
| Q: i was wondering if 2 pc's share the same modem, and the pc's connect via a ethernet cable, can a ... A: The following is a quote from an in-depth answer to a ... | |
| spyware | 5/26/2009 |
| Q: im looking for a good antivirus and anti spyware program.I have a computer running windows ... A: No need to reinstall the operating system. One way to eliminate Personal Antivirus (and probably ... | |
| help | 5/21/2009 |
| Q: i am in huge trouble. i was trying to open Norton Internet Security and i waited for hours and it ... A: If there are any other details you can provide, it would be a great help, like "Did the problem ... | |
| help | 5/16/2009 |
| Q: i am in huge trouble. i was trying to open Norton Internet Security and i waited for hours and it ... A: Disconnect your cable, or do whatever is necessary to work offline. Uninstall Norton (Add/Remove), ... | |
| block porn sites | 5/13/2009 |
| Q: I have a small network in workgroup mode with dhcp enabled through dlink adsl router.now i want to ... A: Based on the info you've provided, I'd suggest you first look at OpenDNS.com: ... | |
| free antivirues program | 5/8/2009 |
| Q: hey james. i recently bought an anti virus for my laptop that runs windows xp and thought nothing of ... A: There are a few others, but try one (or both) of the following if your first choice causes problems ... | |
| XP and Admin password | 4/26/2009 |
| Q: I have lost the Admin password on two pc's that I had been trying to get onto a new domain. I have ... A: I think michaelsteventech has the best detailed answer for your specific question (I could say the ... | |
| XP and Admin password | 4/26/2009 |
| Q: I have lost the Admin password on two pc's that I had been trying to get onto a new domain. I have ... A: About losing the Admin password, if you haven't seen this post, it might help: ... | |
| Bogus Email | 4/17/2009 |
| Q: I run Windows XP with the Comodo firewall and AVG antivirus software. Anyway, I'm having a problem ... A: John, Called Spoofing, you might be able to do something about it but it depends. You should at ... | |
| personal antivirus removal | 4/16/2009 |
| Q: My wife may have accidentally had a pop up prompting her to run a scan for virus and clicked on it ... A: The following is some serious discussion about your problem: ... | |
| security | 4/14/2009 |
| Q: The industry changes so much that it is hard to keep up. Need assistance with security in my ... A: What anti-spyware applications do you already have? Have you tried and removed some you didn't like? ... | |
| RE: firewall recommendations | 4/13/2009 |
| Q: I understand there are a lot of free firewalls out there. Can you recommend any? Thank you. A: Though I've tried many Firewall applications, I recommend visiting reputable Firewall reviews sites ... | |
| Running antivirus from safemode | 4/12/2009 |
| Q: I have read on several sites that it is a good idea to run your AV from safemode to be able to check ... A: Please see: http://www.avg.com/faq.num-1145?srch=run|avg|in|safe|mode#faq_1145 As far as locating ... | |
| virus | 4/11/2009 |
| Q: do you know if graboid video is safe to download because my computer recently got a virus and im not ... A: http://www.downloadbestsoft.com/Graboid-Video.html Has some detailed info about it. ... | |
| Anti Virus and Spyware | 4/3/2009 |
| Q: Are you able to let me know whether running McAfee version 7.1 and Max Secure Spyware Detector 2009 ... A: No way I could tell you that (lol). Would need a PC exactly like yours in every way, and then put ... | |
| anonymous browsing | 4/2/2009 |
| Q: is there a way the webpage owner or internet site could tell that I visited - via some kind of foot ... A: Hotspot Shield looks like it does what it says it does. But, since the first paragraph of the ... | |
| fix it utilities 9 | 4/2/2009 |
| Q: hi james someone bought me fix-it utilities 9 with 3 user licence i was wondering if this was ... A: If it's a 3 user license like you say, if you asked them they'd probably say 3's the maximum. I ... | |
| Free softwares | 3/24/2009 |
| Q: What is the most effective, free antivirus and antispyware software available out there? I am ... A: Careful with answers from others about that question. It's "loaded" as in tricky. Enrgy21.com has ... | |
| PC security | 3/24/2009 |
| Q: I'm interested in trying the Comodo firewall--I've read some good reviews about it. One concern ... A: Made some minor revisions in first reply, the original post - and made it public. Would like to ... | |
| what is a backdoor trojan? | 3/16/2009 |
| Q: what is a backdoor trojan and what does it do? I bought my first laptop and my norton will run out ... A: http://en.wikipedia.org/wiki/Trojan_horse_(computing) NetBUS and Back Orifice are examples (bottom ... | |
| Layered Software | 3/14/2009 |
| Q: My computer is starting to run slow again. The last time it was running like this my father used ... A: I really have no idea what "layered software" is. Maybe you could check for a different description ... | |
| PC security | 3/14/2009 |
| Q: I'm interested in trying the Comodo firewall--I've read some good reviews about it. One concern ... A: Some reviews have suggested Comodo Free Edition has some security holes. Paid version is OK. Check ... | |
| Special worm infected data | 3/10/2009 |
| Q: Sir, I just bought a new notebook PC of DELL Inspiron 1525 with Windows Vista Home Basic Service ... A: Rohit, The worm appears to be McAfee's Generic VB.b, which can be removed from your pen drive after ... | |
| Firewall Overkill | 3/9/2009 |
| Q: I think because of firewall overkill. We have Windows XP but also a router. Even my home page ... A: Making your computers run faster and putting trusted sites into XP may not be related. But, if ... | |
| Quarantined Viruses | 3/8/2009 |
| Q: I just scanned for viruses with McAfee and found 4 trojans. McAfee quarantined them, but I would ... A: Joe, Before I can give you advice, need to know your exact McAfee version, the system you're on, ... | |
| cant recovery | 3/6/2009 |
| Q: i ive tried cant get my dell inspiron 60000 to do a system recovery ive tried ctrl f11 f8 but when ... A: Would love to say more, but have no idea what system you're on. Would you also say a little more ... | |
| File Systems | 3/4/2009 |
| Q: Some days ago I attached my mp3 player to my computer and i allowed my antivirus program"avast!" to ... A: Not sure what you mean by "normal mode." The following post: http://malektips.com/xpwex0025.html ... | |
| Computer Trouble | 3/2/2009 |
| Q: OK heres my problem...my children. I have no idea what my 12 year old son did to my computer but ... A: First thought, a browser issue. If you're using IE, check your add-ons. Don't know how familiar ... | |
| Computer noises and unauthorized debit card charges | 2/25/2009 |
| Q: When I am on the internet my computer makes different noises through the speakers. It started with a ... A: Several issues - possibly not all related to security and viruses (my forte). As far as "noises", ... | |
| I can't get rid of old Spy Sweeper | 2/24/2009 |
| Q: I hope my question will qualify. I need help. I just bought the new Spy Sweeper, but I can't ... A: The free version of Revo Uninstaller http://majorgeeks.com/Revo_Uninstaller_d5706.html might work. ... | |
| My cpu is unblocking my "block popups" selection | 2/23/2009 |
| Q: Hope you're doing well and wondering if you can please help me out. I'm using Firefox 3.0.6 and ... A: Please see: http://kb.mozillazine.org/Preferences_not_saved "Other software prevents preference ... | |
| antivirus | 2/21/2009 |
| Q: Do you know of any free good antivirus programs i can download for my window laptop?? A: Dustin, My favorite is AVG free Anti-Virus. There's a link on enrgy21.com or just use your favorite ... | |
| Unremovable Virus | 2/17/2009 |
| Q: I have had a problem with a virus that I cant get rid of. What the virus does is when I open ... A: There are several ways to remove it. The one that might be easiest for you is this one: (taken from ... | |
| Computer Query | 2/15/2009 |
| Q: i have a strange problem whenever i try to login to my hotmail account the system allows me to ... A: I once had your problem and the following resolved it. Shut down your PC completely (in case you ... | |
| internet broken after virus | 2/13/2009 |
| Q: Hey James, thanks for taking the time to look at my question. I had a virus on my computer a few ... A: What's the situation now? Are you still unable to log on as administrator? When you say your DNS ... | |
| internet broken after virus | 2/12/2009 |
| Q: Hey James, thanks for taking the time to look at my question. I had a virus on my computer a few ... A: Still need the name and version of your anti-virus program, and how did you remove the virus? Did ... | |
| internet broken after virus | 2/12/2009 |
| Q: Hey James, thanks for taking the time to look at my question. I had a virus on my computer a few ... A: What's the name and version of your anti-virus program, and how did you remove the virus? What ... | |
| antivirus software and firewalls | 2/7/2009 |
| Q: I have recently had trouble with my McAfee antivirus software. I keep getting viruses that ... A: "Lightweight" usually means it doesn't use a large amount of system resources, which can noticeably ... | |
| The best Antivirus | 1/30/2009 |
| Q: I use McAfee. My question is very simple. I want to know which is the best antivirus software that I ... A: I disagree with you regarding your assessment of my knowledge (how much more knowledge could I have ... | |
| Trend Micro Antivirus | 1/22/2009 |
| Q: My new computer with Vista, Trend Micro, and Webroot, takes exactly 1 minute and 45 seconds after I ... A: Some say Vista takes longer to start-up than other systems: ... | |
| How to firewall | 1/21/2009 |
| Q: I have configured a VPN Server in Win 2000 which will connect all my senior management in my local ... A: Can't tell if you have the Firewall and anti-virus combined, or just one of them. A "configuring ... | |
| How to firewall | 1/20/2009 |
| Q: I have configured a VPN Server in Win 2000 which will connect all my senior management in my local ... A: Firewalls don't block or detect viruses. They also don't detect or block all Trojans. Hopefully, you ... | |
| security reset | 1/13/2009 |
| Q: For the last few weeks without exception everytime I turn on my computer I run into the ... A: I would download a fresh software version to your desktop, uninstall the current software, restart, ... | |
| VIRUS! | 1/8/2009 |
| Q: i was in some website and they told me to do something and it was a virus. i dont know what it is or ... A: What's your system like now? Do you have a working reputable anti-virus program? If you don't and ... | |
| Laptop filled with viruses | 1/7/2009 |
| Q: I have a laptop that is issued by my school, so I am not the administrator. I think I picked up ... A: Daniel, Unfortunately, if you can't update the anti-virus protection, download/install one or more ... | |
| Antivirus2009 | 1/7/2009 |
| Q: trying to get rid of Antivirus2009. It will not allow me to access the internet, or install a virus ... A: Alberto Gozzi, Here's a link to a manual removal process. ... | |
| extracting files | 1/3/2009 |
| Q: I am having trouble loading my desktop. The background appears but no icons or start bar. Prior to ... A: Could detail in my words how to do it. Bur not knowing more about your system and any error messages ... | |
| Site Advisor | 1/3/2009 |
| Q: How do I restore the Site Advisor by McAfee? It disappeared after my computer came back from the ... A: Download Advisor to desktop. Go to Add/Remove Programs and remove. Restart and install again. You ... | |
| virus attack | 1/3/2009 |
| Q: this morning my daughter's hp laptop has a problem. After bootup when she clicks on any desktop ... A: marshall, What anti-virus application are you using, and is it functioning properly? Can you open ... | |
| virus attack | 1/2/2009 |
| Q: we have had a virus attack on the computer today and would like to know what is the best anivirus ... A: Nicky, The best anti-virus software is truly a matter of opinion. Conducting a search using the ... | |
| Internet Security | 1/1/2009 |
| Q: Can I use more than one Security Program at a time? Such as McAfee and AVG. I'm told this is bad ... A: If the McAfee software is the the Firewall only, and AVG is the only Anti-virus, not sure why AVG ... | |
| web | 12/31/2008 |
| Q: I used allexperts for a phychic and I gave me whole name know when I do a google search for my name ... A: I don't believe there is a way to remove or delete a web page that has already been cached by ... | |
| Runtime error | 12/31/2008 |
| Q: James, thank you for taking my question. I will try to be brief. I wanted to perform a System ... A: Ken, MSXML3.DLL is part of a group of services that allows one to access Microsoft development ... | |
| bug??? | 12/28/2008 |
| Q: my computer is redirecting me to certain web pages when I try to do a search. I may put in ... A: Just wondering if you were able to find the solution to your redirect problem. After carefully ... | |
| One of my PCs maybe infected. | 12/23/2008 |
| Q: I use Win XP pro on that machine I am taking about. My Norton AV never opens up. I try to uninstall ... A: Since you received the error message trying to uninstall Norton, on the surface appears ... | |
| RunDLL | 12/23/2008 |
| Q: Every time I turn my computer on, this message appears after the desktop loads: RunDLL Error ... A: Did a search and found a possible solution to your problem ... | |
| Antivirus vs Antivirus | 12/21/2008 |
| Q: Why is it "bad" to have more than one antivirus on your computer? But is it ok to have more than one ... A: My analogy: An antivirus application is like the oil in a car, the firewall is like the oil filter, ... | |
| netsh.exe virus? | 12/17/2008 |
| Q: Subject: netsh.exe virus? windows: XP CPU/Ram: 512mb problem: Hi all. The last couple of days ... A: There's an old post (2005) with a question almost identical to yours: ... | |
| AVG 8.0? | 12/16/2008 |
| Q: Hey, I would just like to know something about AVG Antivirus (Specifically the Free Version). Is it ... A: Sorry wasn't more helpful or clear. Too much info? Hopefully, you are using an av program now. If ... | |
| bug??? | 12/12/2008 |
| Q: my computer is redirecting me to certain web pages when I try to do a search. I may put in ... A: bob, You should post the log file on a free security related forum specifically devoted to ... | |
| BROWSER HIJACKER (virusresponse2009 virus) | 12/11/2008 |
| Q: i cant connect to internet explorer coz of the virusresponse2009 virus i have the internet ... A: http://www.xdelbox.com/how-to-remove-virusresponse2009/ says that Malwarebytes will remove it. If ... | |
| bug??? | 12/8/2008 |
| Q: my computer is redirecting me to certain web pages when I try to do a search. I may put in ... A: Do you have any other problems, or strange behavior? Still have the problem? Is it worse, better or ... | |
| File Security | 12/5/2008 |
| Q: I'd appreciate your thoughts and recommendations about securing some files on my laptop from ... A: As many layers of security you can effectively manage, in concert with your other critically ... | |
| virus problem | 12/4/2008 |
| Q: A few days ago I downloaded a file from the internet which automatically installed dozens of viruses ... A: You could delete or lose data from placing a magnet next to a hard drive, but it won't really fix ... | |
| Spam | 12/3/2008 |
| Q: James I keep getting spam on my email provider that is addresed with my own email. A friend said ... A: bud, Because you're using Thunderbird, possible reasons are explained in more detail here: ... | |
| Can trace feedback? | 12/2/2008 |
| Q: If i send a feedback to an organization through their website, providing fake info about me like my ... A: It's possible to determine the network origin, (or proxy if you use one), and basic system/browser ... | |
| bug??? | 12/2/2008 |
| Q: my computer is redirecting me to certain web pages when I try to do a search. I may put in ... A: George, Likely spyware that Spybot and Adware didn't detect, or a corrupt Hosts file. A search ... | |
| firewall turns off | 11/29/2008 |
| Q: Mr. Filmer My firewall has now turned off a couple times and I subsequently have gotten over 10 ... A: What's best for me, may not be for you. The free/free trial versions of Sunbelt Personal Firewall, ... | |
| firewall turns off | 11/28/2008 |
| Q: Mr. Filmer My firewall has now turned off a couple times and I subsequently have gotten over 10 ... A: In the long run, firewalls, anti-virus and anti-spyware applications won't work like they should on ... | |
| dll error | 11/26/2008 |
| Q: I cannot remove the following dll files. ? I ran in safe mode MV REG Clean, reg clean, Malwarebytes, ... A: Bob, Did you receive error messages? In other words, have no reason to believe they should be ... | |
| autorun.inf virus | 11/25/2008 |
| Q: I recently got this error when trying to access my external hard drive. I searched this error and ... A: http://www.bleuken.com/2008/07/01/preventing-and-removing-autoruninf-virus/ has some valuable info ... | |
| Antivirus | 11/25/2008 |
| Q: I was just wondering if there was a free anti-virus program that I could download. I have a laptop ... A: Vista doesn't have an anti-virus program. Only Windows Defender, which detects and removes most ... | |
| Computer reboot, possible virus? | 11/24/2008 |
| Q: I recently had a problem with my computer where it would start rebooting by itself. Originally when ... A: Don't think it's a virus (though it's not impossible). After careful review of all the possible ... | |
| Removing a Trogan | 11/23/2008 |
| Q: My aunts Laptop has been infected with WindowsAntivirus 2008 Trogan. How do we remove it? Thank You A: There is some very useful info here: 1. ... | |
| overloaded network connection to high speed Internet modem | 11/23/2008 |
| Q: My computer recently has some program that sends out 'packets' and receives 'packets' all the time ... A: Without knowing the system your using, more about your network (card, firewall...), at least some of ... | |
| Can use McAfee (or Norton) with Spyware Doctor? | 11/22/2008 |
| Q: I use XP and a subscription to McAfee (but I'm considering changing to Norton 360). I've read very ... A: First, most reputable anti-spyware software should work well with one or both of them. Not sure why ... | |
| Monitoring Employees | 11/11/2008 |
| Q: Most employers generally monitor web surfing and e-mail messages of their employees. Can you tell ... A: John, Hopefully, this site will answer most (or all) of your questions: ... | |
Computer Security & Viruses
Answers by Expert:
James Filmer
Top Expert on this page
Expertise
Internet access problems, slow systems, application and system instability, network abuse, Spam, hacking, rootkits, trojans, viruses, Firewalls, layered security configurations, system maintenance support and general troubleshooting.
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Education/Credentials
Information available upon request.
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