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| Subject | Date Asked |
| Please Help | 11/5/2011 |
| Q: I think I got the winlogin.exe virus on September 5 and I entered some important information on ... A: i suggest you install a good antivirus such as AVG and AVIRA, update it and run a full scan on your ... | |
| driver prompt w/ interent | 5/23/2011 |
| Q: When I use my flash drive w/o the internet it detects it plug n play but sometimes w/ the internet ... A: what windows version are you using? anything newer than windows xp should not be asking you to ... | |
| exe file | 4/1/2011 |
| Q: Under my Downloads folder, I have about 6 ccsetup.exe files. I googled it to see if it'd be ok to ... A: unfortunately legit looking files are sometimes the bad ones so i think this exe file is indeed a ... | |
| win 7 services/processes | 1/30/2011 |
| Q: I am a home user of an hp desktop. I am the only one using it(it runs win 7). Do I need any ... A: well disabling services and processes could make your windows unstable. if you want me to help you ... | |
| Virus | 1/18/2011 |
| Q: I just removed a virus using avast and i'm not sure whether the virus can still hack into accounts ... A: when it comes to viruses you have to rely on your AV software just like we do when we go to the ... | |
| stealing internet | 11/5/2010 |
| Q: I have u-verse internet service with top speed and a Mac Book 2008 version/wireless internet. I ... A: start by changing the security on your wireless device to something more difficult to hack - WPA2 i ... | |
| Transfer of Virus | 10/11/2010 |
| Q: I had a pc with a virus (sorry, I can't remember the type) and I used to charge my ipod nano on the ... A: as you may know viruses can move from a device to another. what you can do is to connect the ipod to ... | |
| virus | 10/9/2010 |
| Q: a VIRUS named "newfolder.exe" is all over spread my system. What kind of virus is this? how can I ... A: http://www.securitystronghold.com/solutions/Newfolder-ese-solve-new-folder-problem-now.html ... | |
| red cross in IE8 pdf download | 10/4/2010 |
| Q: When I download a pdf file from our university library instead of the article I get a blank page ... A: most probably the plugin to open PDF files from a browser is not installed. ask whoever is in charge ... | |
| Is it a virus problem? Please help. | 7/25/2010 |
| Q: I have three computers on my home network (connected to one router). Recently, when I go to some ... A: if this is happening on more than one computer you may have a virus ciruclating inside your network. ... | |
| SD card - data recovery. | 7/15/2010 |
| Q: Ramon, Hopefully you are the possessor of the solution to my issue. :) I have an SD card I used ... A: by any chance have you tried another SD card reader? sometimes it happens that some readers just ... | |
| trojan removal | 7/2/2010 |
| Q: Malwarebyte is blocking "something" (not me) every 5 seconds from accessing various malware sites. ... A: i suspect you have some sort of virus/spyware there. download from another computer these two ... | |
| redirect | 3/24/2010 |
| Q: How can I redirect my Yahoo mails to another email ID A: you must upgrade to Yahoo! plus package as shown by the website: " Upgrade to Mail Plus so you ... | |
| Blue page fault | 3/16/2010 |
| Q: I hope you may be able to help me. Fault: Periodically, I experience a blue page fault, (ONLY WHEN ... A: looks like you have some problems there. download these two programs and perform a scan with them: ... | |
| Blue page fault | 3/14/2010 |
| Q: I hope you may be able to help me. Fault: Periodically, I experience a blue page fault, (ONLY WHEN ... A: first things first. go to control panel > Administrative Tools > Event Viewer take a look at the ... | |
| twain_32 foler | 3/4/2010 |
| Q: I am hoping that you can help me. I can not get the scanner, to communicate with the computer, I get ... A: How to troubleshoot TWAIN scanner problems Situation: This document describes ways to identify and ... | |
| twain_32 foler | 3/2/2010 |
| Q: I am hoping that you can help me. I can not get the scanner, to communicate with the computer, I get ... A: what i suggest is to uninstall everything related to the scanner that you installed so far restart ... | |
| i want to remove virus | 2/26/2010 |
| Q: im ok on computers (internet side of things) but not good with virus's my young cousin has gone on ... A: get these two programs and install them! ... | |
| virus | 2/25/2010 |
| Q: My computer was infected by some kind of virus, and I can't even reinstall the software. I was told ... A: this normally involves putting the cd into the drive and performing a format/install procedure. ... | |
| Keeping delicate info safe | 2/20/2010 |
| Q: What is the best way to protect my important information(passwords, and sensitive information) on my ... A: did you read what i sent you? ENCRYPTION is a great feature of XP. Just follow these steps: You can ... | |
| Keeping delicate info safe | 2/16/2010 |
| Q: What is the best way to protect my important information(passwords, and sensitive information) on my ... A: what windows version do you use? there is the encryption feature which is worth looking at it. see ... | |
| Virus Problem | 1/23/2010 |
| Q: i have C,D,E,F & G Disk Drive in my computer. All the Folders of Drive D is showing Screen Saver in ... A: try this 1. turn off your computer 2. turn it back on and keep F8 pressed 3. when a menu appears, ... | |
| Possiable Virus / Trojan or something else? | 1/3/2010 |
| Q: The below files come up when I am doing maintenance on my PC. I don't want to delete them untl I ... A: Description: AcroIEHelperShim.dll is a file which may have arrived on your computer the day you ... | |
| Virus Infection | 12/14/2009 |
| Q: I believe I have a serious virus infection. My computer is functioning at a really slow pace. Can ... A: get these two programs and install them! ... | |
| Need help! | 12/13/2009 |
| Q: How can i use Keylogger with my Kaspersky 2010 internet security? ANSWER: hi john can you ... A: if kapersky is denying you access to the keylogger that means that the file itself is infected with ... | |
| is my USB flashdrive virus/maleware infected? | 12/6/2009 |
| Q: I had another laptop that completely crashed on me for reasons I'm still working out, but I recieved ... A: yes that would be the best option. just make sure that the antivirus is updated and running the ... | |
| Google Search Results | 12/4/2009 |
| Q: On my home PC I am encountering a problem with accessing Google Search results, or in fact any ... A: i understand. then perhaps the problem might be with your browser. try installing these browsers and ... | |
| possible infection | 12/3/2009 |
| Q: I have a Compaq Presario, SR1403WM. My operating system is Windows XP. I'm living at a motel so I ... A: hey john well assuming that your performed the disinfection tasks properly it could well be a ... | |
| email protection | 12/1/2009 |
| Q: I did download avira, i was just concerned abt not having email scanner, they offer that at a yearly ... A: hey sallie yes as a matter of fact these companies all have antivirus scanning from their end and ... | |
| possible infection | 11/21/2009 |
| Q: I have a Compaq Presario, SR1403WM. My operating system is Windows XP. I'm living at a motel so I ... A: start off by unistalling your present antivirus and antispyware they are clearly leaving something ... | |
| I wanted to ask about the security ...... | 11/16/2009 |
| Q: zone alarm firewall and destroy ad " so please tell me what to download for ultimate security (also ... A: hey mado i would suggest a combination of 3 programs. AVIRA FREE ANTIVIRUS - ... | |
| antivirus software | 11/14/2009 |
| Q: I currently use McAfee antivirus software which is provided to me free by my ISP (comcast) and I ... A: hey dave remove McAfee and any other antivirus you might have. install these two programs (both are ... | |
| Avast Anti-Virus - Free | 11/14/2009 |
| Q: Recently a program was stopped by my firewall (Online Armour - Free. )Apparently, it's an Avast ... A: hey elfie install these two programs (both are freeware and very good!) SPYBOT & ANTIVIR FREE ... | |
| Secunia PSI | 11/13/2009 |
| Q: Do you have any opinions about this software, and, if so, is it worth the time to install it and use ... A: hey reg i had tried PSI a few weeks ago. i did not like the way it uses to update the software. in ... | |
| Virus | 11/11/2009 |
| Q: CSIMHook.dll %26 CSmileyIM Please help me remove these from my Computer as I am a small business man ... A: its ramon here not brian.. gary,those files look like SPAM. Download this program, update it and ... | |
| Computer turns on but won't load | 10/24/2009 |
| Q: Last night my boy friend was checking out a website when he clicked on a link to look at a blog. As ... A: looks like your computer might have fallen victim to a virus infection. you could try booting your ... | |
| virus | 10/21/2009 |
| Q: My friend replied to an e-mail that i had apparently managed to send to her and my entire contact ... A: the fact that she received it from you, doesn't necessarily mean that it was sent from your ... | |
| Virus | 9/28/2009 |
| Q: My PC is producing a screeching sound when am downloading data from my ROM and am as well trying to ... A: You have to understand that when you format a PC it is 'fresh' and performs much better than after ... | |
| Virus | 9/28/2009 |
| Q: My PC is producing a screeching sound when am downloading data from my ROM and am as well trying to ... A: hey tinito i suspect that the dvd-rom drive might be the component which is producing that sound. ... | |
| scanner | 9/24/2009 |
| Q: I have a hp scanjet 3500c scanner which I used to scan pictures into my computer. Now when I try to ... A: well there could be several reasons for that. please try these and report back: -try connecting the ... | |
| NIS2010 | 9/21/2009 |
| Q: I have this H.P.pavilion a6700pc that came with Norton security inside for free. at the end of the ... A: i wont go for the NIS2010. i always use ANTIVIR AVIRA. you can get it free and its extremely ... | |
Answers by Expert:
Top Expert on this page
Hi all I am a new volunteer here and I wish to help you with all your questions. For the last 11 years I had been employed by major companies as systems engineer and also held positions as a key technical support engineer. Can answer any type of questions you may have related to IT. Hoping I will be of help to you all.
Over 11 years of experience in the IT field. Experienced in hardware repairs, software installations, networking implementations, systems administration, consultancy and onsite customer support.
Education/Credentials
Advanced IT Technician Diploma(UK), MCP, MCDST, MCSA/MCSE 2003 and CCNA

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