Computer Security & Viruses - Internet/Network Security - Computing/Technology

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About Lorry
(Top Expert on this page)

Expertise
I can answer most questions regarding viruses/Trojans and help to remove them.

Experience
This happens to be of interest to me as it boggles my mind that people have nothing better to do than to write a virus. Wish these people, the ones who write viruses would put the knowledge to good use instead. My job as a local tech involves removing viruses and/or spyware.

You are here: Experts > Computing/Technology > Internet/Network Security > Computer Security & Viruses

Questions Answered By Expert Lorry
In Category Computer Security & Viruses

Subject	Date Asked

Malware	11/22/2009
Q: I have a virus that keeps reappearing on my system, even though I have repeatedly tried removing it ... A: Have to ask, did you update Malwarebytes before running the scan? Symantec didn't find anything ...
Malware "TR/vundo.gen"	11/21/2009
Q: I have a virus that keeps reappearing on my system, even though I have repeatedly tried removing it ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
w32.rontokbro@mm on my sony w995 phone	11/18/2009
Q: im gerwin from the philippines..i have a problem with my sony ericsson phone because last night i ... A: The following site explains how to remove this threat: ...
How can I smash the "generic pup.a	11/13/2009
Q: For a couple of weeks now,whenever I run my virus ware,it always comes back that this generic pup ... A: Each anti-virus programs usually have different names for the same virus and/or threat, saying that ...
how to remove alpha antivirus	11/11/2009
Q: First of all, thanks for the quick response to my previous question. Secondly I would ike to ask if ... A: Download Malwarebytes Anti-Malware 1.41 from the following site, once installed check for updates ...
virus may be blocking access to anti-virus software	11/10/2009
Q: what is - windows cannot access the specified device, path or file - ? is this a trojan or virus ... A: When it gets to that point there will be a tan bar on the top saying something like the previous ...
virus may be blocking access to anti-virus software	11/9/2009
Q: what is - windows cannot access the specified device, path or file - ? is this a trojan or virus ... A: Not usually, it could be a simple thing as taking ownership of the file. Check out: ...
Disk Defrag	11/6/2009
Q: i couldn't find a good spot to post this question so i'll just ask you. if you know great if not ... A: Check out the following for information: ...
Virus	10/31/2009
Q: I am not at all savy about computers, but I know when there is a problem. Last year I ssssssspent ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
logging on	10/31/2009
Q: ive been away from my comp for 6 weeks came home tried to log on and it wont accept my password. ... A: Microsoft explains How to log on to your Windows XP-based computer if you forget your password or if ...
About Trojan virus	10/21/2009
Q: I have Win32/Trojan virus. Could you please help me to remove from Vista windows. also what the ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
Webwatcher removed?	10/20/2009
Q: My workstation and laptop have both had webwatcher installed (by my husband!) I removed the ... A: I know of the program WebWatcher but never used it, saying that I cannot answer your question are ...
Win32 Dialer Agent	10/16/2009
Q: I ran a scan on Ad-aware and it found win32 dialer agent, I quarantined it as recommended, restarted ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
Viruses	10/13/2009
Q: I cannot print. Every time I send a document for printing, I will either see on the printer status ... A: To verify that it isn't a virus or another threat, try this. Using Internet Explorer, go to: ...
trojan	10/10/2009
Q: today 10/10/09 i got trustsoldier it messing me up,please how do i get rid of it . ithink it is a ... A: You are correct that it a virus/spyware. Using Internet Explorer, go to: ...
trojan virus	10/7/2009
Q: I have Windows XP. I was on the Google searce engine today, and all of the sudden my screen was ... A: Am assuming that there isn't an anti-virus programmed installed, not good. Anyone who goes on-line ...
"Advance Virus Remover" Virus	10/3/2009
Q: I have been attacked by "Advance Virus Remover" Virus. Please advise how I may remove it. Thanks A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
outlook express	10/1/2009
Q: Am not receiving any emails at all. Have run AVG for free and itdoesnt show anything, but I am ... A: Check your settings by going to Tools, Accounts, under the Mail tab highlight your account then ...
Dog slow operation	9/28/2009
Q: James, I'm visiting my son and his computer is awful slow. I mean really, really, slow. I have a ... A: Personally I don't use Hijack This but I did find something you want to remove, the Viewpoint ...
virus removal	9/25/2009
Q: I have trojans and spyware on my computer and I don't have money to buy the removal software are ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
anivirus	9/21/2009
Q: which antivirus is best to have online security please advise A: AVG and/or Avast are the top two freebies. Check them out at: ...
Dll error	9/21/2009
Q: I get the following error when opening my homepage which happens to be my email account in Gmail- ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
NY Times Rogue Anti-virus software	9/15/2009
Q: Lorry: I received a rougue piece of software when I downloaded the NY Times. It basically has ... A: Learning from the NY Times Attack Ad Erik larkin Sep 14, 2009 2:31 pm The NYTimes.com site warned ...
Spyware/Adware/Virus?	9/14/2009
Q: Lorry, It began when I opened my computer to search for something on google. I type what I want to ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
Possible virus or malware	9/14/2009
Q: I have removed virus all weekend and I'm still having problems. what ever it is it keeps shutting ... A: Disable System Restore before removing the virus and/or other threats. Once you know for sure that ...
McAfee scan and copy problem.	9/12/2009
Q: When I scan for viruses using McAfee, it stalls while scanning a file called meta4.exe. The computer ... A: When you get to the page that you sent, click the bar that says,"This site might require the ...
3 unwanted icons appearing on my desktop...	9/12/2009
Q: I am in the process of removing some malware off of my computer. I noticed that I had 3 icons on my ... A: To verify that the computer is free of infection, I would suggest downloading Malwarebytes ...
porn loading automatically	9/8/2009
Q: we have an older pc that is used exclusivly as a timeclock for employees. Obviousley someone has ... A: To block the sites, check out the following for information: ...
You have never answer a question because this is my first every posting anything computer related on this site.	9/7/2009
Q: You have never answer a question because this is my first every posting anything computer related on ... A: Here is what happened earlier today: You just answered the followingName: chad chaplin Subject: ...
Malware virus	9/7/2009
Q: I just walked a ways from my lab top and found. I start hearing a lot of pop ups. When i got to my ... A: If you could of started Windows, I would of suggested downloading Malwarebytes Anti-Malware 1.40 ...
McAfee scan and copy problem.	9/4/2009
Q: When I scan for viruses using McAfee, it stalls while scanning a file called meta4.exe. The computer ... A: To run the free scan from Symantec, you must allow Active X to run. Before the scan starts, you have ...
McAfee scan and copy problem.	9/3/2009
Q: When I scan for viruses using McAfee, it stalls while scanning a file called meta4.exe. The computer ... A: By by chance did you install S.U.P.E.R., or Simplified Universal Player Encoder & Renderer? Most of ...
Strange Behavior.	9/2/2009
Q: I have no idea about computer and lately mine has been doing some weird things. I hear clicks when ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
Task manager disabled	8/31/2009
Q: Lorry, I have an hp pavillion dv9000. im in afghanistan and somehow got a virus i think. when i hit ... A: I would suggest downloading a free 30 day trial of Norton AntiVirus, put that onto a CD and then ...
internet	8/23/2009
Q: here recently my buddy got on my laptop and went to a website and ever since he went to that website ... A: Before doing anything drastic, did you try starting Windows in Safe Mode and use System Restore? To ...
Virus/Malware	8/21/2009
Q: . I have a HP Compaq 6735s laptop with factory installed windows vista home basic. During the last ... A: S.Narayan, Both Avast and AVG are good and free anti-virus programs. No matter which one you use ...
trojan virus's +others	8/19/2009
Q: how can i delete the "personal virus" that has infested 2 of my computors..i have download "free" ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
Total Security Virus ?	8/17/2009
Q: I have a virus on my computer. I can download virus removal tools but it will not let me access them ... A: If you have an anti-virus program installed already, update it, then run a scan in Safe Mode. Not ...
anti-virus or internet security	8/17/2009
Q: which anti-virus or internet security is best suited with windows vista? im currently using ... A: KIS 2009 is alerting you to problems. To verify if there viruses and/or other threats on the ...
warning personal anti virus spyware domain	8/6/2009
Q: ..Computer got a trojan.win32.agent.azsy I removed that virus but now when i open IE it starts to ... A: Evidently there is still a virus and/or spyware on the computer.Not knowing what you used to get rid ...
Speaker Sound	8/6/2009
Q: Lately my computer speaker stop working. I can't hear any music or sound from the computer speaker. ... A: G;ad to hear there were no viruses on board, that's always good news! Did you reboot after removing ...
Trojan possibility	8/5/2009
Q: Hey Lorry, I have a question for you. So aparently, my sister calls me up from work saying that her ... A: Do you have an anti-virus program installed? If yes, I would suggest that you update and run a scan ...
firefox installed on macbookpro	8/4/2009
Q: I recently had these warnings when I was using firefox 3.5 on my macbookpro that I had viruses How ... A: The following site has a few anti-virus programs for Macs: http://www.pure-mac.com/virus.html Most ...
keyboard virus?	8/1/2009
Q: i think i have some sort of virus where ever i cud type documents,address bar,search boxes,web ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
Virus	7/30/2009
Q: I hav gotten some sort of virus and am not sure how to get rid of it. My computer will not allow me ... A: Am assuming that you have an anti-virus program installed. If correct, start Windows in Safe Mode by ...
How much antivirus & antispyware do I need?	7/30/2009
Q: I have Webroot AntiVirus and AntiSpyware software on my personal computer. (I recently ... A: Viruses and spyware are two different things. A virus is program or piece of code that is loaded ...
Trojan horse	7/29/2009
Q: I have a Windows XP computer infected with Trojan Horse Sheur2.ARUD. The antivirus software AVG ... A: No matter which anti-virus program you use, it is important to keep it up to date and to run a virus ...
Trojan horse	7/29/2009
Q: I have a Windows XP computer infected with Trojan Horse Sheur2.ARUD. The antivirus software AVG ... A: If you disable/turn off System Restore, you will lose all restore points. If you have the free ...
possible virus	7/28/2009
Q: I think my computer has a virus. I cannot connect to the Internet at all. I don't know how to fix or ... A: You are correct in thinking that the message is a scam, do not click it. Once in Safe Mode, you ...
possible virus	7/28/2009
Q: I think my computer has a virus. I cannot connect to the Internet at all. I don't know how to fix or ... A: Am assuming that there is an anti-virus program installed, correct? If yes, try starting Windows in ...
ADware/ mal ware	7/20/2009
Q: Can adware or spyware , trojans etc. be attached/infect to a mpg or jpg file? can I simply copy my ... A: All three could be attached with a jpg or web site. If your computer is free of any threats, you ...
Very confuse to choice antivirus suite	7/18/2009
Q: my name is Marte Hernandez and really so confuse about to witch anti virus is the best for me and my ... A: Let me start off by saying no matter which AV program you use, there are two very important things ...
Redirect Virus	7/12/2009
Q: I was visiting websites and the security center alert needs to be scanned popped up so i clicked it ... A: Disable System Restore before removing the virus, or for that matter, before removing any threat. ...
Redirect Virus	7/12/2009
Q: I was visiting websites and the security center alert needs to be scanned popped up so i clicked it ... A: Am assuming that you have an anti-virus program installed, if correct, start Windows in Safe mode ...
Plus sign virus problem	7/12/2009
Q: when ever i click on the address bar or open the note pad my computer start inserting (pl+us) plus ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
Trojan Rootkit-agent.DX	7/9/2009
Q: It will be great if you can help. I downloaded a pdf converter from the internet yesterday and my ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
VIRUS HELP!	7/4/2009
Q: I've got a nasty bug on my computer that seems to be blocking any attempt to install a virus ... A: Ad-aware is great for adware but not for viruses. Using Internet Explorer, go to: ...
555casinoonline/background ads	6/28/2009
Q: My sister's laptop has been attacked. At first it would randomly lock up for no reason, then after ... A: Since you couldn't run the Malwarebytes, let's try this. Download the trial version of Norton ...
555casinoonline/background ads	6/27/2009
Q: My sister's laptop has been attacked. At first it would randomly lock up for no reason, then after ... A: Did you run a scan with Malwarebytes Anti-Malware? It could be a memory problem and/or problem ...
555casinoonline/background ads	6/18/2009
Q: My sister's laptop has been attacked. At first it would randomly lock up for no reason, then after ... A: Even though you have McAfee installed and ran CCleaner, try using Internet Explorer and go to: ...
Some clarification of “is my computer is safe”	6/10/2009
Q: I am stuck on some steps “Downloading Virus Detection controls. Please wait...” and waiting for a ... A: There is no such thing as a silly question. The free virus check from Symantec does take quite ...
USB viruses	6/10/2009
Q: I have been dealing with the USB viruses found on my thumb drives and I can't seem to get rid of ... A: If you have an anti-virus program installed, update it, then run a scan. If you don't have one ...
IE7 + spybot S&D	6/9/2009
Q: I operate from a Melbourne/Victoria/Australia suburb. This evening when I got home from work there ... A: Internet Explorer 7 has been available since 2006. When you run Windows Update you would be asked if ...
Is my computer is fully secured?	6/8/2009
Q: Symantec antivirus 10.0.0.359- complete full scan in just 4 minutes--------------- A friend of mine, ... A: Personally I don't think what your friend sent you was legit., okay even though you have Symantec ...
virus problem... help me out	6/6/2009
Q: due to some virus i m not able to open the hard drives.. an open with dialog box appears when i try ... A: If you have an anti-virus (AV) program installed, start Windows in Safe Mode and run a scan. If ...
Mouse Virus	6/3/2009
Q: My mouse seems to move when no one is touching it and then when i am supposedly in control of it, it ... A: To check for viruses, using Internet Explorer go to: ...
Anti-Vir recommands	6/3/2009
Q: I appreciate for all of your last responses and your kindness in guiding me . If possible help me ... A: The following site explains Step By Step Manual Delete 'Autorun' Virus: ...
moving profiles to a different account	5/31/2009
Q: how do i move all my files from my administrative account to another account? ANSWER: Hi Rafael, ... A: Evidently you are using a different computer to post this question, correct? If yes, download ...
moving profiles to a different account	5/31/2009
Q: how do i move all my files from my administrative account to another account? A: Go to Start, Programs, Accessories, Windows Explorer, navigate and highlight the files you want to ...
Mywebsearch	5/30/2009
Q: i came home from school yesturday, and i saw that the internet explorer had a new toolbar, i asked ... A: Ad-aware SE PRO is a safe program. I would suggest doing what it says. Another good program to use ...
Trojan Virus found	5/28/2009
Q: I am frequently getting pop-ups in my laptop saying "Trojan Virus is detected". I have Norton ... A: Even though you have NAV installed, using Internet Explorer, go to: ...
4112 malicous threads found - really there?	5/27/2009
Q: I have Norton 360 protection on my HP PC (with Vista home premium 64 bit). Doesn't show any worms, ... A: Even though Norton 360 is installed, using Internet Explorer, go to: ...
Spyware problem?	5/20/2009
Q: my name is Luis. I've recently done a manual removal of the much-annoying anti-spyware program that ... A: At this point I would suggest backing up anything of importance, including the Address Book, then ...
Spyware problem?	5/18/2009
Q: my name is Luis. I've recently done a manual removal of the much-annoying anti-spyware program that ... A: Go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue to Symantec Security ...
Spyware problem?	5/18/2009
Q: my name is Luis. I've recently done a manual removal of the much-annoying anti-spyware program that ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
key stroke program	5/16/2009
Q: how would i find out if i have a key stroke program on my shared computer A: I would suggest downloading Malwarebytes Anti-Malware 1.36 from: ...
viruses	5/16/2009
Q: well i got wireless and downloaded limewire and i was downloading McAFee because it said i had no ... A: On a working computer, download AVG and Malwarebytes Anti-Malware 1.36, put them onto a CD, then ...
viruses	5/6/2009
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:37:16 AM, on 5/6/2009 Platform: Windows XP ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
Antivirus- Free vs. paid	5/6/2009
Q: Do you recommend AVG free for antivirus, or a "paid" version from say Norton or Mcafee? Free sounds ... A: Personally I would stay with Norton Anti-Virus. Watch for sales that offer a sale price, rebate from ...
Google Updater used as part of a virus	5/5/2009
Q: I've had a great track record of avoiding viruses; however, I now have one with the Google Updater. ... A: This is the first I have heard of this, saying that, check out the following: ...
Trojan Virus	5/4/2009
Q: My laptop has a virus. I went to Office Depot and they confirmed this.I do not have any Internet ... A: You can run the AVG scan from the CD, it just will not have the latest protection - you do not have ...
backingup system	4/20/2009
Q: is it safe to back up a computer that has a trojan or virus A: No. If you think there is a virus on board, using Internet Explorer, go to: ...
personal antivirus	4/16/2009
Q: My wife may have accidentally had a pop up prompting her to run a scan for virus and clicked on it ... A: It couldn't hurt. Since you would be running the scan from the Symantec site, you know that it is up ...
Virurs or trojan ???	4/16/2009
Q: Please help. My husband's laptop has a virus or something. Everytime he starts it up, he gets pop-up ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
personal antivirus	4/15/2009
Q: My wife may have accidentally had a pop up prompting her to run a scan for virus and clicked on it ... A: Even though you McAfee installed, using Internet Explorer, go to: ...
virus software problem	4/13/2009
Q: When I was Installing McAfee antivirus than after updating software its installation failed but ... A: You can either do what I suggested earlier or you can start Windows in Safe Mode to uninstall ...
virus software problem	4/11/2009
Q: When I was Installing McAfee antivirus than after updating software its installation failed but ... A: Am assuming that you are using Windows XP, if correct, go to the following site, scroll down until ...
graboid video	4/10/2009
Q: my computer recently got a virus. i had graboid video on my computer do you think the virus could of ... A: From what I found on-line, AVG reported a false positive regarding this program but that has been ...
Virus infection	4/9/2009
Q: I’ve just been infected with a computer virus and I don’t know how to repair, or if I can repair. ... A: If you can, open Internet Explorer and go to: http://security.symantec.com/sscv6/WelcomePage.asp ...
Question about Win32.autoit.	4/3/2009
Q: My computer is infected by win32.autoit. Can you please tell me all about it (like will it send my ... A: If you ran the scan from Symantec that I mentioned, it would give you the information you are ...
Viruses	4/2/2009
Q: I keep receiving an anti virus pop-up that I can't delete. When I x out of it the pop-up return. I ... A: Try downloading Malwarebytes Anti-Malware 1.35 from: ...
Question about Win32.autoit.	4/2/2009
Q: My computer is infected by win32.autoit. Can you please tell me all about it (like will it send my ... A: Each anti-virus has different names for the same threat, using Internet Explorer go to: ...
Conficker and my personal data	4/1/2009
Q: I'm worried about the rumor of Conficker going around. I have an external Hard drive and if i do ... A: Am assuming that you have an anti-virus program installed, correct? Make sure you keep it up to date ...
computer cannot access the internet	3/31/2009
Q: When I double click on the internet explorer icon and put something in the search engine, the ... A: If you have an anti-virus program installed, run a scan. If you don't have one installed, download ...
McAfee Installation Problems	3/30/2009
Q: I've been trying to update/resubscribe to my McAfee for days & I continue to get the same message: ... A: Check out the following for information: ...
virus	3/27/2009
Q: I am receiving the following errors when I start my PC Msg: Extended Fatal Error - 10092 ... A: Regarding the Extended Fatal Error - 10092, what that means is: WSAVERNOTSUPPORTED(10092) ...
Lando Trojan	3/27/2009
Q: I have a Infected Laptop with some Trojan McAfee v8.5 with most up-to-date def (5565.0000)detects ... A: As each AV program uses different names for the same threat, I would suggest using Internet ...
about updating bitdefender total securiity2009	3/20/2009
Q: sir i am not able to update bdts2009 as automatic update is also not working and one major problem ... A: It is possible that there is a virus that is stopping you from going to the site, plus has stopped ...
Virus help	3/16/2009
Q: Ok well hi i recently have had some computer problems. First i tried downloading a game and soon ... A: Even though you have Norton 360 installed, using Internet Explorer, go to: ...
kavo.exe virus	3/1/2009
Q: I receive this pop-up whenever I start Windows (XP Professional Service Pack 2): kavo.exe - ... A: Even though you have Norton installed, using Internet Explorer, go to: ...
Computer makes noises when on the internet.	2/25/2009
Q: When I am on the internet my computer makes different noises through the speakers. It started with a ... A: Using Internet Explorer go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
My cpu is unblocking my "block popups" selection	2/23/2009
Q: Hope you're doing well and wondering if you can please help me out. I'm using Firefox 3.0.6 and ... A: By any chance do you the Skype add-on installed in Firefox? If yes, try disabling it. That seems to ...
system account making profane http requests	1/22/2009
Q: My daughters Vista Ultimate computer has CyberSitter 10 and a popular anti-virus program installed ... A: I would suggest downloading Malwarebytes' Anti-Malware 1.33 from: ...
Trend Micro Antivirus	1/22/2009
Q: My new computer with Vista, Trend Micro, and Webroot, takes exactly 1 minute and 45 seconds after I ... A: I think you have programs starting with Vista that do not have to be. Go to the msconfg start-up ...
hello	1/21/2009
Q: I want to know whether we can install two anti virus software in a pc A: Sure, you could install as many as you want, the only problem is that they will conflict with one ...
fake security alert trojan	1/20/2009
Q: I have this fake security alert popping up every 5 minute on my screen. I was browsing web and it ... A: Win32/Zafi.F is known as W32.Erkez.G@mm with Symantec. The following site explains how to remove the ...
hello	1/18/2009
Q: I have a simple question, can i use more than one antivirus in the system.If no,why? A: Sure, you could install as many as you want, the only problem is that they will conflict with one ...
Cannot access any anti virus or adaware site for updates	1/17/2009
Q: I currently have TrendMicro installed on my computer as well as Adaware, which I run 2-3 times per ... A: Try this, go to the following site, download the trialware of Norton AntiVirus 2009 on a working ...
"Juan" virus	1/15/2009
Q: Lorry, I think I have the "Juan" virus that launches pop ups every time I use Google search. I have ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
Trojan horse generic virus	1/15/2009
Q: I can't seem to get rid of the Trojan horse generic virus, any suggestions. Thanks. A: Using Internet explorer go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
the virus "Sweetheart"	1/14/2009
Q: I've a laptop which uses McAfee antivirus Total Protection 2009. Yet still I couldn't destroy the ... A: Each AV program uses different names for the same virus,saying that, using Internet Explorer, go to: ...
virus problem	1/13/2009
Q: I have purchased a registered anti virus of TREND MICRO but for some days it is showing 3 viruses ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
Internet Explorer security settings	1/11/2009
Q: My computer is infected and I have tried to download Ad-Awaree and other spyware programs but my ... A: If you continue to stand behind your security safeguards, you’ll just have to accept the fact that a ...
Cannot access any anti virus or adaware site for updates	1/11/2009
Q: I currently have TrendMicro installed on my computer as well as Adaware, which I run 2-3 times per ... A: Even though you have TrendMicro installed, try using Internet Explorer and go to: ...
norton antivirus	1/10/2009
Q: Lorry, my computer infected with Trojan virus. I ran Norton intern security update, then full scan, ... A: Norton Internet Security should be enough to keep the computer protected. The main things to ...
viruses	1/9/2009
Q: i was on the Internet and suddenly i was led to " my computer" and was told that i had a lot of ... A: If the pop-up window wasn't from Symantec/Norton, hope you just clicked "X" to get out of it. To ...
HELP HEEEEEllP	1/8/2009
Q: was in some website and they told me to do something and it was a virus. i dont know what it is or ... A: Not sure which site told you this, I would suggest using Internet Explorer and go to: ...
suspected virus	1/8/2009
Q: can you please advise me on the following. In the the last few hours i keep getting a caption on my ... A: Is it possible for you to download Ad-aware on another computer? If yes, do that, then install it on ...
suspected virus	1/8/2009
Q: can you please advise me on the following. In the the last few hours i keep getting a caption on my ... A: Glad to hear the virus scans came back negative - that's always good news! Did you run Spybot? After ...
suspected virus	1/7/2009
Q: can you please advise me on the following. In the the last few hours i keep getting a caption on my ... A: Am assumning that that the window that states,"VIRUS DETECTED,RESTART REQUIRED" is not coming from ...
virtumonde	1/7/2009
Q: I have avast virus and spybot when running a scan on spybot - it spends most of the time checking ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
norton antivirus	1/7/2009
Q: Lorry, my computer infected with Trojan virus. I ran Norton intern security update, then full scan, ... A: Followup 1-7-2009 Hi Tatyana, Not nowing which Trojan you got, is why I am suggesting that you run ...
Trojan.Win32.Agent.aiha & Trojan.Win32.Agent.aigh &Trojan-Downloader.Java.OpenStream.c	1/4/2009
Q: I have recently set up my Verizon Internet Security Suite, (once Norton was cancelled by Yahoo), and ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
msn virus cant remove it !!!!!	1/3/2009
Q: i got a powerful msn virus that i cant remove by using msnvirusremoval and msn cleaner...nor can i ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
Trojan	1/2/2009
Q: Lorry I have BitDefender installed and it has found a Trojan Generic.1267233, it has cleared it as ... A: Generic trojan is explained at: http://www.pctools.com/mrc/infections/id/Trojan.Generic/ To verify ...
REBOOTING AN INFECTED COMPUTER	1/2/2009
Q: HOW CAN WE REBOOT AN INFECTED COMPUTER WHEN RE-BOOTING ON A SAVE MODE OR NORMAL MODE THIS COMPUTER ... A: Sounds like the computer got a virus that turned off any protection that was installed. Your best ...
Cannot not access some sites	1/1/2009
Q: I had a problem with some spyware - RapidAntivirus and Darksma seemed to be the culprits. Besides ... A: As far as Spybot being better than Stopzilla, couldn't say, never used Stopzilla. Your best bet ...
Cannot not access some sites	1/1/2009
Q: I had a problem with some spyware - RapidAntivirus and Darksma seemed to be the culprits. Besides ... A: Try going to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue to Symantec ...
Vundo and Malware	1/1/2009
Q: Problem with these 2 trojans. Ran Malwarebytes anti malware and it detects and supposedly removes ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/WelcomePage.asp Click "Continue ...
Virus that removes "some" pictures	12/27/2008
Q: can a virus remove pictures? system using XP "lost" pictures in folders. All gone. Is this possible? ... A: A JPEG is a file can get infected. However, in order to activate the virus, the file must be run. As ...
Worm Lsas.Blaster.Keyloger	12/24/2008
Q: I am infected with a program that keeps telling me that I am infected with Lsas.Blaster.Keyloger. ... A: Just did it myself, after closing the window telling to continue using NAV, I got the window that ...
Worm Lsas.Blaster.Keyloger	12/24/2008
Q: I am infected with a program that keeps telling me that I am infected with Lsas.Blaster.Keyloger. ... A: Download Spybot from: http://www.download.com/Spybot-Search-amp-Destroy/3000-8022_4-10122137.html ...
RunDLL	12/23/2008
Q: Every time I turn my computer on, this message appears after the desktop loads: RunDLL Error ... A: Try downloading Spybot from: ...
virus	12/22/2008
Q: lorry i have a pop up that says (you have been infected with a virus please download windows 2009 ... A: To verify that you do not have the Antivirus 2009 virus, I would suggest installing Spybot from: ...
computer virus	12/18/2008
Q: Ive been having a problem lately with my web searches. When search a topic i get a list of websites ... A: I don't think this is a virus, just that the sites you are clicking on have been spammed. If using ...
Task manager has been disabled by your administrator	12/17/2008
Q: I have a problem with my computer. Every time I press Ctrl+Alt+del I get this message "Task manager ... A: Did you try this fix from PCHell? http://www.pchell.com/support/taskmanagerdisabled.shtml If you ...
cant do scan	12/16/2008
Q: i have mcafee and it keeps telling me i have to scan my computer but lately everytime i have tried ... A: Not being a user of McAfee, not sure. I can tell you that I haven't heard of this problem with the ...
Display - Virus or HW Problem	12/13/2008
Q: OK, touch one (for me). When I turn on my son's Fusitsu laptop, the windows splash screen starts ok ... A: Am assuming that your on has an anti-virus program installed, if correct, start Windows in Safe Mode ...
virus	12/1/2008
Q: hai my question is when i switch on my computer in screen it appear how to start window a)safe mode ... A: The odds are that there is dust in the computer tower. The following sites have instructions, with ...
Win32:Trojan-gen {Other}	11/23/2008
Q: .. I got a virus Win32:Trojan-gen {Other} detected by my avast antivirus in a removable disk. I ... A: You could try downloading Norton 360 Version 2.0 for a free 15 day trial period. Once you instll it, ...
Cannot access intertnet pages	11/11/2008
Q: i can only get on the home internet page. not reading the requset. A: AllExperts just advised me that you asked me this question, never knew it until now, sorry. I would ...
Mcafee for aol	11/10/2008
Q: I have a fairly new computer but put Windows 98se back on b/c I hated XP. Aol has always given me ... A: Sorry to hear that you don't care for Windows XP but the truth of the matter is that AOL gave you ...
Get rid of xp_antispyware malware	10/22/2008
Q: How can I get rid of the malware or spyware called xp_antispyware that self installed itself on my ... A: Usually before removing a virus it is a good idea to disable system restore first, remove the ...
Get rid of xp_antispyware malware	10/21/2008
Q: How can I get rid of the malware or spyware called xp_antispyware that self installed itself on my ... A: Did you see the tan bar under the Address bar, click that to allow ActiveX to be downloaded and then ...
Get rid of xp_antispyware malware	10/21/2008
Q: How can I get rid of the malware or spyware called xp_antispyware that self installed itself on my ... A: Am fairly certain you are talking about AntispywareProXP, if yes, the following site has removal ...
Unwanted URL login Pop-up blocks site use	10/19/2008
Q: Whenever I use a particular program--itunes.com--once it is loaded and on my screen, a ... A: Check for spyware. You can download Spybot for free from: ...
laptop/lost screen icons cannot access anything	10/19/2008
Q: Last nite I looked at my laptop and it said VIRUS clean up this computer, apparently I had changed ... A: Did you use Internet Explorer and go to: ...
Possible Virus?	10/15/2008
Q: Relevant Information: OS: Windows XP Professional Edition 2 GB RAM System-Controlled Page File ... A: Even though you Norton 360 installed, try using Internet Explorer, go to: ...
virus chest	10/14/2008
Q: Although I have Avast, Norton, etc all the PROTECTION?? ?? I still was infected with virus,possibly ... A: You should only have one anti-virus program running at any given time. Using Internet Explorer, go ...
ip Address	10/7/2008
Q: I need a way to clean my work computer (for free) you see one of my bosses busted me trying to find ... A: Hate to say this but when at work, you are getting paid to work not to use their computers for your ...
The Best	10/5/2008
Q: Is Norton 360, the best anti-virus software in the world? Some people say AVG, and others say, ... A: I would suggest using Norton AntiVirus, not Norton 360. AVG is one of top free anti-virus programs ...
Viruses	10/4/2008
Q: We have a problem with Internet connection, and I am not sure if it is caused by virus or a wrong ... A: Even though you have Norton Internet Security installed, try using Internet Explorer, go to: ...
Computer VIRUS	10/2/2008
Q: How many computer viruses are known uptill know?" A: Over a million, the exact number I don't know as there are new viruses/threats found everyday. Check ...
Log Off virus	9/28/2008
Q: When I select a user using XP home edition, I may see my screen and then it immediately turns XP off ... A: Am assuming that you have an anti-virus program installed, if correct, start Windows in Safe Mode ...
computer is infected with something	9/22/2008
Q: what do I do about it? if you could email me back that would be great. -THANKS A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Being signed out	9/19/2008
Q: Every site I visit whether it be yahoo mail, myspace or simply looking for a job I get taken back to ... A: Try downloading Spybot - Search & Destroy 1.6 from: ...
IMPORTANCE :- HELP	9/18/2008
Q: our some computer is affected with "Win32/Armax.H trojan" virus. I need your help for Remove it as ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
remove virus from pc	9/16/2008
Q: how can i remove trojan virus from my pc?give some simple steps. A: First run a free scan using Internet Explorer, go to: ...
Virus Issue	9/14/2008
Q: I recently bought a used pc. And one day I installed something on my pc. 2 mintues later, I have a ... A: Running Disk Cleanup will not remove the virus, wish t was that easy. Using Internet Explorer, go ...
possible virus?	9/2/2008
Q: im running windows PRO sp2 ive tried running windows defender, mcafee, ad-aware, and spybot s&d and ... A: I saw three things that should be removed. 1-c:\WINDOWS\Fonts\lsass.exe 2-O4 - HKLM\..\Run: [lsass] ...
Spyware or Virus?	8/25/2008
Q: sorry to bother you but I saw your page and I'm desperate. I think my laptop has either a virus or ... A: If you have access to another computer, try downloading the free version of AVG and then install and ...
Spyware or Virus?	8/25/2008
Q: sorry to bother you but I saw your page and I'm desperate. I think my laptop has either a virus or ... A: With Internet Explorer opened, go to Tools, Delete Browsing History, in the next window click Delete ...
Trojan Removal	8/23/2008
Q: I need some help removing a "Trojan Horse Dropper.Agent.JOC". I have a free edition of AVG, which ... A: Disable System Restore before removing the virus, now run the scan and remove the virus, reboot ...
Having problems with my laptop and I think its from a virus	8/4/2008
Q: I had a Trojan that was found on my laptop along with a virus. I have since reformatted my Toshiba ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
McAfee	8/3/2008
Q: I inadvertently uninstalled McAfee, which comes free with AOL. In the past , I would go to ... A: Check out the following: http://daol.aol.com/security/virusscan-plus ...
Need help with virus	8/1/2008
Q: I originally was being helped by Brian. My last post was on the 5th of July but my power adapter ... A: Noticed that you have TrendMicro and Symantec running, you should only have one anti-virus program ...
Cursor moves and clicks at random	7/30/2008
Q: I have hp pavilion dv2000.my cursor moves randomly around the desktop, and then clicks or double ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Virus zlssetup	7/19/2008
Q: My computer has a file showing on the desktop called zlssetup-70-470-000.en. which i assume is a ... A: Did some more reading on this, are you having trouble getting connected? If yes, check out the ...
trojan horse dropper	7/18/2008
Q: when im starting my pc,it is giving like a Trojan horse Dropper.agent.Iym threat was found.And my ... A: Praveena, Using Internet Explorer, go to: ...
Virus zlssetup	7/17/2008
Q: My computer has a file showing on the desktop called zlssetup-70-470-000.en. which i assume is a ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
virus..	7/17/2008
Q: im using Kaspersky internet security 2009. A virus (worm32.win32.Autrun.ekv) is creating nuisance in ... A: Even though you have Kaspersky Internet Security installed, using Internet Explorer, go to: ...
Startdrv failed to start and blue screen of death	7/15/2008
Q: Everytime I use my computer I get the message "startdrv.exe has encountered an error and needs to ... A: Go to Windows Update and download the available updates, including Internet Explorer7. Possible ...
Trojan? Can't connect to internet	7/14/2008
Q: I have a desktop in my home also, so I checked if I could get on the internet there since there are ... A: Even though you have AVG installed, using internet Explorer, go to: ...
pop ups virus problem	7/11/2008
Q: I have an xp cleaner that keeps generating pop ups saying my privacy has been violated. How can I ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
no wallpapper	7/9/2008
Q: i was hit with joke-bluescreen.c how do i get rid of it A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
windows virus pop up	7/8/2008
Q: i keep getting windows xp pop ups saying they have detected a virus and/or adware on my pc, but when ... A: Rule of thumb is to run only one anti-virus program at any given time, otherwise there could be a ...
Trojan	7/7/2008
Q: I use firefox email with thunderbird and also use avg a/v.also clam win a/v. with avg no detection ... A: First thing, you should never run more than AV program at any given time as they will usually ...
Security Issue	7/7/2008
Q: I have a red icon with a X stating 'You have a security problem' in the sys-tray. Pop-ups usually ... A: Even though you have McAfee installed, using Internet Explorer, go to: ...
to kill virus in command	7/7/2008
Q: How to kill a Virus that cannot be killed by an antivirus software in command window? A: Usually the Registry needs to edited for the virus to be fully removed. If you think there is a ...
safemass.exe	7/6/2008
Q: how can i protect my computer from safemass.exe virus ? A: Install an antivirus program ASP. A AVG is one of the best freebies, check it out at: ...
virus	7/4/2008
Q: Seems like every few months my internet surfing becomes very slow, especially after I download ... A: Install a good anti-virus program, keep it up to date and run a virus scan at least once a week. A ...
Computer Virus	7/3/2008
Q: What is ccSvtHst.exe A: How to remove ccSvcHst error The free file information forum can help you find out if ccSvcHst.exe ...
AVG	6/30/2008
Q: The one question that i have is that my computer runs slow but the AVG says i have no Viruses A: With Internet Explorer opened, go to Tools, Internet Options, under the General tab, click Delete ...
Trojan Horse	6/29/2008
Q: I found a trojan horse in the virus vault of my AVG software. I was told to disable System Restore, ... A: 239:I have some files in the AVG Virus Vault. What next? Most of today's viruses (Trojan horses, ...
computer just shuts off	6/28/2008
Q: Well i have an acer computer, i bouth it from circuit city. i had it since septmber of 2006 and two ... A: The first thing that comes to mind is check under the cover for dust, especially near/on the fans. ...
virus	6/27/2008
Q: i have xp windows on my pc the problem pegain when i use my flash memory the regedit and ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
vundo trojan	6/24/2008
Q: Do any of the vundo fix programs actually work that are out there. A client has the vundo trojan ... A: I would suggest going to the following site and download the Removal Tool: ...
IP addresses	6/24/2008
Q: I have a "dumb" question. We are getting an installation at our office from a company called Logix. ... A: Believe me, there is no such thing as a "dumb" question. Here are some reasons why your company ...
W32.Rontokbro@mm	6/23/2008
Q: so now i have a problem on my computer...My OS is Windows XP... every 10 seconds, and i mean ... A: Viruses can be spread throughout a network. Have everyone on the network run the free scan from ...
W32.Rontokbro@mm	6/23/2008
Q: so now i have a problem on my computer...My OS is Windows XP... every 10 seconds, and i mean ... A: It sounds like NAV - Symantec is doing it's job by alerting you that it has blocked this virus. ...
computer	6/19/2008
Q: Every 6 months or so my computer starts running really slow as it does now. Also, everyday a ... A: You really don't have enough memory to run Windows XP, am assuming that is what you are using. Even ...
computer	6/18/2008
Q: Every 6 months or so my computer starts running really slow as it does now. Also, everyday a ... A: I thought the same thing the first time I did it also. Have no fear, just follow the directions ...
computer	6/18/2008
Q: Every 6 months or so my computer starts running really slow as it does now. Also, everyday a ... A: Not knowing which anti-spyware program you use, I would suggest disabling it, download Spybot from: ...
Hijacked!	6/13/2008
Q: My Hotmail email account address book has been HIJACKED! That is, spam emails from MY email address ... A: The problem isn't with Norton, your ISP or SpySweeper, sounds like someone is "spoofing" your email ...
XP Antivirus	6/11/2008
Q: A PC has gotten infected with XP Antivirus and I believe there is probably some other type of virus ... A: Am assuming that you know the name of the virus as you mentioned that "the manual removal ...
computer protection	6/6/2008
Q: currently i have the following software to protect my computer zonealarm pro (firewall) spyware ... A: You really shouldn't need to run both at the same time. You might want to run a scan with Spyware ...
Fixing a inected computer	6/3/2008
Q: My computer is infected. I need help getting it back to normal. I am not very good with computers, ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
PC infected by virus, key logger, spyware	5/31/2008
Q: Last week my PC got infected by virus, key logger(i think) and spyware. I was checking porn and ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Protecting against key loggers - What to do?	5/31/2008
Q: At work i have a PC that i use for work and personal use. It has up to date protection against ... A: Let's take your example that you quit Monday, your user name and password are still on the hard ...
Infection?	5/29/2008
Q: I have a recent problem when i surf the web. IT just started to send me to other sites that maybe ... A: Try downloading Spybot from: ...
computer is hijacked	5/27/2008
Q: I am a user of window xp professional for few years. A strange thing happen 5 days ago with my ... A: Figured you were using a different browser as you sent a message to AllExperts. If you are using a ...
computer is hijacked	5/27/2008
Q: I am a user of window xp professional for few years. A strange thing happen 5 days ago with my ... A: Hope you didn't click on any of the pop-up windows. Try downloading the free version of Spybot from: ...
downloader swizzor virus	5/25/2008
Q: when I scanned my computer with AVG it found the virus in Kodak easyshare and locked this in the ... A: Each AV program has different names for the same threat, saying that, I would suggest using Internet ...
usb cleaning	5/24/2008
Q: my laptop was infected by Trojans and the task manager was not working from 2-3 months but now i ... A: Did you run a virus scan on the USB accessories, for example the external hard drive? Am assuming ...
sluggish pc	5/19/2008
Q: I did as you suggested and went via symantec to check viruses and thankfully there are none. I have ... A: Glad to hear there are no viruses on board, that is always good news! Try downloading Spybot - ...
re; norton 360	5/18/2008
Q: I use Norton 360 but my pc is still sluggish & slow most of the time, could I still have a virus, ... A: To verify that Windows is free of viruses and/or other threats, using Internet Explorer go to: ...
Virus	5/16/2008
Q: About 4 yesterday afternoon, as a moderator for Catholic Answers, I clicked on a link someone had ... A: I would suggest downloading Spybot for free from: ...
A peculiar virus name safemass.exe	5/14/2008
Q: My pc is effected with at peculiar virus which activates at the time of pc boot up and is ... A: If you have an anti-virus program installed, start Windows in Safe Mode and then run a virus scan. ...
C:\WINDOWS\system32\blank.htm	5/13/2008
Q: when i stated my internet browser i find this message C:\WINDOWS\system32\blank.htm Virus ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Security and Virus	5/12/2008
Q: I got the CiD popups/Virus over the weekend and had done some reading about getting rid of it. I ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
MSN Virus	5/8/2008
Q: Firstly, i should warn you Im no expert when it comes to computers so I may be asking stupid ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Possible shutdown virus	5/3/2008
Q: I think I have a virus/spyware that as my computer intermittently shutdown completely. It also ... A: Not being having that must knowledge regarding HijackThis, run your report at the following site, ...
antivirus	4/17/2008
Q: sir I am a novice. If I remove my antivirus from 'startup' and before connecting to internet ... A: You really should have the anti-virus program starting with Windows. If you don't, you will have to ...
task manager disabled	4/15/2008
Q: whoever it was they knew what thay were doing because they managed to not only disable my task ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Possible virus	4/14/2008
Q: My Girlfriends computer has been closing full screen games to open up Internet Explorer with pages ... A: I never heard of this problem, saying that I suggest you check for viruses and/or spyware. Using ...
Remove these programs!	4/13/2008
Q: I have "windows xp" and I am having trouble removing these programs from my computer: "error ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Virus Heat	4/13/2008
Q: I have the virus heat bug that keeps telling me I have viruses. I have scanned and removed ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Computer is infected with Virus/Trojan	4/11/2008
Q: I am having a virus problem with my computer. I have Windows XP installed on my PC. The issue is ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Comptuer Crisis	4/6/2008
Q: I am trying to "fix" my sister's laptop (inspiron 1600), but things are just not working out. The ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
possible virus	4/6/2008
Q: ..I think I may have picked up a virus through Outlook Express 6. I have Windows 2000 NT. About 4 ... A: By any chance do you have two anti virus programs are running on the computer at the same time? If ...
possible virus	4/5/2008
Q: ..I think I may have picked up a virus through Outlook Express 6. I have Windows 2000 NT. About 4 ... A: If you have Bagle,Msblast,Sasser,Sobig,and Virtuemonde on the computer, I am very surprised that the ...
possible virus	4/5/2008
Q: ..I think I may have picked up a virus through Outlook Express 6. I have Windows 2000 NT. About 4 ... A: Not knowing which scans you have run, check for spyware using Spybot - Search & Destroy 1.5.2: ...
"Hey, is this really you?" virus	4/5/2008
Q: I got this virus just today. I've already tried one fix-up solution, which didn't help. I was ... A: Not knowing what you tried, I would suggest that you go to the following site using Internet ...
anti virus not installed	4/3/2008
Q: when i open a software to download,at once my avg anti virus,avg anti spyware,and firewall,all got ... A: Check out the following: http://www.it.iastate.edu/faq/view.php?id=271 ...
MSN -link' virus	4/3/2008
Q: i've clicked on a forwarding link (in msn)which brings me to Hotmail page that requires sign in to ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
trogan virus in video driver	4/1/2008
Q: I have a systemax laptop /windows xp and it has a virus in what windows says is in the Intel ... A: Am assuming that you have an anti-virus program installed, if yes, start Windows in Safe Mode and ...
CiD Popups	3/30/2008
Q: Lorry Two questions: 1.CiD popups-How do I get rid of these!? 2.I have Norton which I bought,and ... A: You should only have on anti-virus program running at a time. When you ran Norton's virus scan, did ...
CiD Popups	3/30/2008
Q: Mitchell Two questions: 1.CiD popups-How do I get rid of these!? 2.I have Norton which I bought,and ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Annoying spyware pop-up	3/29/2008
Q: I too am having the same pop-up problem as Jo Ann and Jonas and am at my wit's end. I've tried ... A: Did you run the free scan from Symantec? ...
Annoying spyware pop-up	3/28/2008
Q: I too am having the same pop-up problem as Jo Ann and Jonas and am at my wit's end. I've tried ... A: Before running Spybot and/or Ad-aware, did you download the updates? Do you have Norton installed, ...
Wlctrl32.dll	3/28/2008
Q: My home PC, running Windows XP, recently became infected with a virus and Spyware Terminator is ... A: If you have the name of the virus and gone to the Symantec/Norton site for information on how to ...
crazy mouse	3/26/2008
Q: from time to time, my mouse will go nuts and start trying to click on various programs.But mainly it ... A: You updated Spybot before running the scan, correct? Have you tried cleaning the mouse? The ...
Spyware	3/26/2008
Q: Something infected my system and I started getting pop ups, but could use the computer. I downloaded ... A: Even though you downloaded NIS, using Internet Explorer, go to: ...
Virus	3/25/2008
Q: My brother has a virus on his computer that constantly acts as a antivirus by scanning his computer ... A: Spymax is a clone of AntiSpyStorm. Symantec has removal instructions at: ...
XP antivirus malware spyware program	3/25/2008
Q: My father has this program "XP antivirus" on his computer that is really malware or spyware. How do ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Wlctrl32.dll	3/25/2008
Q: My home PC, running Windows XP, recently became infected with a virus and Spyware Terminator is ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Virus restarts my pc	3/24/2008
Q: I got a virus by mail and now my computer starts, shows windows xp loading screen and then restart ... A: If you have a Restore/Recovery CD, put that in the drive and start the computer. If you have the ...
Virus restarts my pc	3/24/2008
Q: I got a virus by mail and now my computer starts, shows windows xp loading screen and then restart ... A: Windows rebooting could be caused by a virus and/or other things, that is why I gave you the other ...
Virus restarts my pc	3/23/2008
Q: I got a virus by mail and now my computer starts, shows windows xp loading screen and then restart ... A: If you have an anti-virus program installed, start Windows in safe mode and run a scan. It is ...
Security System Warning Popup	3/22/2008
Q: I've been getting both a popup screen and/or a yellow triangle in my task tray with an "!" in it ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
abt newfolder virus	3/18/2008
Q: the newfolder virus affects my mp3 player too . it shuts down when it is switched on. how can i cure ... A: Using internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
help me get rid of a virus	3/14/2008
Q: My children opened something on msn,I think it's a virus because ever since then my computer keeps ... A: Not knowing which scans you have run try using Internet Explorer, go to: ...
User Profile	3/13/2008
Q: last night I was on my computer and everything was going fine, AVG didnt detect anything the entire ... A: Check out the following from Microsoft: http://support.microsoft.com/kb/318011/en-us Verify that ...
HELP ME!	3/13/2008
Q: i accepted a zip file thinking it contained a pic from my friend! GOD DAMIT just got to know that i ... A: Before doing the following, disable Avast - don't remove it, just disable it otherwise there might ...
HELP ME!	3/11/2008
Q: i accepted a zip file thinking it contained a pic from my friend! GOD DAMIT just got to know that i ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Possible virus ?	3/9/2008
Q: Recently i copied a folder containing songs from a flash disk on to my C:\ drive (I have win 98 ... A: These are viruses, on the partition with Windows XP, using Internet Explorer, go to: ...
Every time I turn on my laptop a trojan...	3/9/2008
Q: I bought a Lenovo laptop in China last year (I live in China) and after using Internet Explorer 6.0 ... A: Not knowing which viruses are on the computer, using Internet Explorer go to: ...
Virus	3/7/2008
Q: I am having problems with search engines like Google and Yahoo. When I click on a link it sends me ... A: Have you checked for spyware? I would suggest downloading Spybot from: ...
Internet Spam Websites	3/7/2008
Q: Not sure if I titled this one correctly...but...I have desktop PC that was given to me. Running XP, ... A: Are you updating Spybot before running a scan? Even though you have AVG installed, try u sing ...
smitfraud removal tool a virus ?	3/6/2008
Q: sorry to bother you but ive recently been infected with smitfraud. no idea where it came from but my ... A: Not knowing which AV program you have, I would suggest using Internet Explorer and go to: ...
Best Antivirus Software	2/29/2008
Q: I am using Windows Vista as my Operating Systems. And I have internet connection too.I am afraid ... A: AVG is one of the best frre programs, check it out at: ...
downloaders	2/27/2008
Q: I recently installed Windows Live One Care on my mother-in-law's computer ,I then ran a full system ... A: Do you have a firewall program installed, besides the one that comes with Windows XP? Check out ...
abt newfolder.exe n other viruses	2/23/2008
Q: how can i remove newfolder.exe and other viruses from my system? which anti virus software is best ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
infected by virus packer.malware.NSAnti.k	2/18/2008
Q: my pc is infected by virus (packer.malware.NSAnti.k) i have downloaded antivirus bitdefender 2008, ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
virus problem	2/15/2008
Q: i have a virus in my pc named "packer.malware.NSAnti.J"...which is like spreading and effecting all ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Weird File Names	2/12/2008
Q: I was looking through "My Documents" folder and found the folder name: ³Ø½¼ ÇÃ·¯±×. I scanned it ... A: Even though you scanned with AVG, try this - using Internet Explorer, go to: ...
help me!!	2/11/2008
Q: I was on the internet and clicked a link to a page and it downloaded something and now my computer ... A: Did you run both scans? From what you have told me it sounds like spyware, more so than a virus. ...
help me!!	2/11/2008
Q: I was on the internet and clicked a link to a page and it downloaded something and now my computer ... A: Evidently the link's site is not a safe one, only download from a known site to play it safe. To ...
Epileptic Mouse Cursor	2/8/2008
Q: For the past few weeks, our computor has had a problem with the cursor jumping around to the right ... A: Not knowing what kind of mouse you use, check out the following for information: ...
msn virus	2/8/2008
Q: i got that msn virus "this looks like you..." and i saved it :( im doing the symantec scan now, but ... A: Sounds like you removed the virus. You can remove Norton AntiVirus by going to Start, Control Panel, ...
C:\a.bat trojan	2/8/2008
Q: I have what I think is a trojan and it is located in a hidden folder C:\a.bat which I cannot get rid ... A: Check out the following for removal instructions: ...
C:\a.bat trojan	2/8/2008
Q: I have what I think is a trojan and it is located in a hidden folder C:\a.bat which I cannot get rid ... A: You gave me the location, not the name, which is what is needed for me to help. Did Norton find ...
msn virus	2/8/2008
Q: i got that msn virus "this looks like you..." and i saved it :( im doing the symantec scan now, but ... A: If you have Spybot installed, you should check for updates first, then run a scan. I would suggest ...
MSN	2/8/2008
Q: My msn isn't working i don't know why. whenever i try to log in it say that window live hase ... A: Not knowing what error number you are getting, I would just be guessing. Please let me know the ...
Trojan Horse	2/7/2008
Q: We have high speed internet on our home computer. I discovered some items of question in the hard ... A: Yes, that is possible. Have you checked for viruses and/or spyware? Using Internet Explorer, go to: ...
virus, spyware, trojan	2/6/2008
Q: My computer has been acting funny lately. I access the internet through Internet Explorer. When I ... A: When you say you ran "Norton's current comprehensive virus/spyware scan", are you saying you have ...
virus problem	2/4/2008
Q: I am confronting a bad virus which I need your valuable help,,, I will elaborate my problem: Once I ... A: Regarding the part when you insert the USB flash, check out the following for information: ...
desktop taskbar icons start menu	2/3/2008
Q: everything on my desktop disappears for like 10 seconds then it all comes back again and it does ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Virus and Malware?	2/3/2008
Q: My computer problem starts when I saw a Windows Warning that says "My computer is infected, "click ... A: You are learning the hard, never click on a pop-up window, just delete it. Even though you have ...
Tribal Fusion	2/2/2008
Q: My 83 yr old Father who has Macular degeneration(Legaly Blind)Writer & Reporter-Says his computer is ... A: Follow up 2-2-2008 Hi Keith, If possible, it might be better if you went over to his home and did ...
help needed	1/31/2008
Q: Lorry, Thank you for your time. I am having trouble with my computer. Spyware scanners have been ... A: If you download from a known site, you should be a safe. Whenever you get pop-ups, just "X" out of ...
Please Help Possible Virus	1/30/2008
Q: Is there any virus out that will effect icons on your desktop, when clicking on them they aren't ... A: Even though you have Norton installed, try using Internet Explorer and go to: ...
Several viruses and worms...	1/30/2008
Q: I have the full home avast scanner and it keeps putting them into the chest but I'm still having ... A: Even though you have AVAST installed, using Internet Explorer, go to: ...
Virus removal help needed!	1/30/2008
Q: The e-mail I specified above is for my work account, but the problem I'm having is with my computer ... A: I would suggest using Internet Explore, go to: ...
flashing windows on windows xp	1/29/2008
Q: i am having problems with my pc and am unsure if it is a virus, every 5 or 10 min, for instance i ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
norton internet security 2008	1/29/2008
Q: i am running windows xp. auto protect detects security risk trojan.zlob. i have ran a scan with ... A: Symantec explains how to remove Trojan.Zlob at: ...
Downloader.Swizzor	1/28/2008
Q: I found the fix if I was using XP or ME which says it hides in System Restore & to disable it...then ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
virtumonde	1/27/2008
Q: I got a trojen horse on my computer at work. The computer person said he did as much as he could ... A: Ask all the questions you want. You can run the free scan from Symantec without disabling AVG. If ...
Storage Protector?	1/22/2008
Q: I have been having problems with my computer for a while now, slowing down, windows using 100% CPU ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Unknown trojan	1/21/2008
Q: I need Help...i got this trojan virus and everytime and page loads it says "Your Computer was ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Video Access Active X Virus	1/20/2008
Q: I have this virus and have been unsuccessful at removing it. Adaware seems to only be able to get a ... A: Each antivirus program has different names for the same virus, saying that I would suggest that you ...
computer clicking websites without me physically clicking them	1/20/2008
Q: When surfing, the computer will keep clicking the enter button without me physically doing it, ... A: Have you checked for viruses and/or spyware? Using Internet Explorer, go to: ...
Virus (No idea what it is)	1/20/2008
Q: Okay so i downloaded a bunch of stuff and scanned it w/ Macaffe (Latest year) and it showed up ... A: Even though you have McAfee installed, if you can open Internet Explorer, go to the following site, ...
Medichi.exe	1/18/2008
Q: Read so many different forums - what's my cure? ANSWER: Hi Betty, Using Internet Explorer go to: ... A: Is it possible that you meant "Medici.exe"? If yes, the following site explains how to remove: ...
Medichi.exe	1/18/2008
Q: Read so many different forums - what's my cure? A: Using Internet Explorer go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
trojan spawn	1/17/2008
Q: I want to know how to remove those Trojans from coming, Each time i open ; My computer, or any ... A: Each AV program has different names for the same virus, saying that I would suggest using Internet ...
An increase in cyber crime?	1/14/2008
Q: I was wondering if you had any statistics about the rise in computer crime such as hacking / ... A: Check out the following sites for information: ...
Dangerous website	1/13/2008
Q: When I go to Internet explorer to open home page the 1st thing that pop's up is this ad called ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
virus	1/13/2008
Q: is password_viewer.exe a virus?,i can't utilize the command prompt cause the system shutsdown as it ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
printing virus	1/12/2008
Q: halo my computewr was infected with avirus and now i cant print when i want to print it opens the ... A: Not knowing which virus was on the PC, I would suggest using Internet Explorer and go to: ...
Computer viruses and trojan horses	1/11/2008
Q: I would like to know how many new computer worms, viruses, and Trojan horses have been launched ... A: Try doing a search on one of the following: http://www.google.com/ http://vivisimo.com/ It's ...
Adobe pro	1/7/2008
Q: i got this problem recently.when i try to open adobe either through the shortcut or file adobe in ... A: I had exactly the same problem. Go to your Adobe Acrobat folder and control click on the app. Then ...
My hard disk fills up out of control.	12/15/2007
Q: Recently, my laptop hard disc fills up continuously, while I did not work with it much. Moreover, my ... A: Even though you have AVG installed, using Internet Explorer, go to: ...
System Virus	12/14/2007
Q: I have got this virus on my system from a past couple of months. There is always a folder by the ... A: I would suggest downloading Spybot - Search & Destroy 1.5, a program that removes spyware, available ...
Please help me.	12/14/2007
Q: I recently did an AVG Free Edition scan of my computer, it picked up a virus called "Trojan horse ... A: Sorry to hear that your computer is in the state it is. Do you have the Restore/Recovery CD or do ...
Trojan.Vundo	12/13/2007
Q: I have synamatech installed on my computer. I keep getting a notification/s that I have the above ... A: Update NAV. Symantec explains how to remove at: ...
brower hijacked?	12/13/2007
Q: First of all thank you for being available to share your expertise. I have McAfee full package ... A: Even though you McAfee installed, using Internet Explorer go to: ...
Please help me.	12/12/2007
Q: I recently did an AVG Free Edition scan of my computer, it picked up a virus called "Trojan horse ... A: You can download a 15 day trial of Norton AntiVirus 2008, which will work with Vista from: ...
Trojan.Vundo	12/12/2007
Q: I have synamatech installed on my computer. I keep getting a notification/s that I have the above ... A: Did you disable System Restore before using the removal tool? Am assuming that you have an AV ...
Please Help Me	12/12/2007
Q: I wonder what to do with these vicious viruses. Is there any comprehensive antivirus program which ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
adware.tracking cookies	12/11/2007
Q: Nearly every time I scan for viruses I get adware tracking cookies. So I was wondering u I get them ... A: You can purchase NAV at any business store, like Office Max, Office Depot or Staples. Look for a ...
Please help me.	12/11/2007
Q: I recently did an AVG Free Edition scan of my computer, it picked up a virus called "Trojan horse ... A: As each AV program uses different name s for the same virus, I would suggest using Internet Explorer ...
adware.tracking cookies	12/10/2007
Q: Nearly every time I scan for viruses I get adware tracking cookies. So I was wondering u I get them ... A: Again will send you the Webopedia site as they explain it better than I do: ...
virus	12/9/2007
Q: my computer shows that it is infected with 39 viruses.what does that mean and what do i need to do? A: If you have 39 different viruses on board, you might want to think about reformatting and ...
ad aware issue	12/8/2007
Q: i have a problem and need your advice i downloaded the setup of Ad-aware lavasoft free edition from ... A: Hate to say this but darned if I know, thought they were for remote also. This just proves I wish I ...
network trouble	12/7/2007
Q: I have a dell from about 2002, it will dial up my internet, but as soon as it logs in the screen ... A: Was keeping my fingers crossed that you could get to Windows Update before the BSOD showed up - so ...
network trouble	12/6/2007
Q: I have a dell from about 2002, it will dial up my internet, but as soon as it logs in the screen ... A: Do you have the latest updates? Go to Windows Update and download the available updates. Lots of ...
removing a virus/trojan. desktop gone	12/5/2007
Q: started my windows xp and all my icons and my task bar dissapeared i have access to everything ... A: I would suggest downloading Spybot - Search & Destroy 1.5, a program that removes spyware, available ...
Voipwet	12/4/2007
Q: I'm still kicking myself for following a link stemming from an innocent Google search that asked me ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
microbills	12/3/2007
Q: i need to no how to get rid of this microbill. it has blocked my internet and it pops up now and ... A: I would suggest downloading Spybot - Search & Destroy 1.5, a program that removes spyware, available ...
Viurs or Spyware Repair	12/3/2007
Q: Recently I was browsing questionable sites and downloaded a program. It was a Winrar opened ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Long Time to Start PC	12/2/2007
Q: My desktop PC takes a long time to start after I installed 2008 Norton Internet Security. Is there a ... A: Am assuming that you have used NIS to check for spyware, if not, do so. Go to Start, Run, type in ...
virus !!!	12/2/2007
Q: i munable 2 see my pc's hidden files....when i click "show hidden files".....it automaticaly goes 2 ... A: You must be signed on as the Administrator to do so. To check for viruses, using Internet Explorer, ...
problems with pop-opps	12/1/2007
Q: I have a problem that I recive lo of pop-ups of diferent kinds of advertisment.. What I could do to ... A: With Internet Explorer opened, go to Tools, Pop-up Blocker, click Turn pop-up blocker on. I would ...
removed virus	11/30/2007
Q: i am pretty sure that i have done away with a virus i had, but it did some damage to my machine. I ... A: What virus did you remove and which program did you use to remove it? For example, did you follow ...
Security Toolbar 7.1	11/29/2007
Q: My wife is using the computer for chatting on MSN a lot. Today we found "security toolbar 7.1" on ... A: Even though you have Kabersky installed, use Internet Explorer and go to: ...
Windows Issues	11/28/2007
Q: I have a 2 year old Toshiba laptop running XP that has never caused a problem. I have a constantly ... A: Sorry for taking so long to get back to you, having problems here at home. Asked a friend of mine ...
how i can delete new folder virus	11/28/2007
Q: a virus which name is (new folder)came in my computer and my anti virus software is not working and ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
trojan	11/27/2007
Q: i am using zone alarm security suite.... when the antivirus detects trojan in my computer like ... A: Not really sure how well the ZoneAlarm Suite works, to verify that there are no threats on the ...
Virus or spy, closing out certain websites!	11/27/2007
Q: a while ago someone posted this... "Hi i have avg free and norton anitvirus 2005 and when i open ... A: Go to Windows Update and download the available updates. Try updating Norton and run a scan in ...
Computer makes scream noise	11/26/2007
Q: Recently (last two weeks i've noticed) my computer will randomly make a 'scream' noise or a wolf ... A: It could be the fan. Turn off and unplug the computer. Take the cover off, is there an excess of ...
Keyboard Hacked	11/25/2007
Q: I went into myspace yesterday and then later I had no use of my keyboard. I saw a few articles about ... A: At this point, I would do a reinstall/repair Vista. You might want to ask either Brennan or Jason ...
Keyboard Hacked	11/23/2007
Q: I went into myspace yesterday and then later I had no use of my keyboard. I saw a few articles about ... A: Install a firewall program, ZoneAlarm is good, plus it is free. It is available from: ...
wierd restriction on computer	11/21/2007
Q: my control panel is no longer accessible through my only system administrator profile A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
kdeyboar (see the previous word for the example of the problem!!)	11/21/2007
Q: (an When I am typing I c) See left<<<<<< It should say when I am typing the words get rearranged ... A: Could be a bad stick of memory. Turn of the computer, unplug it, take the case off, verify that the ...
virus that creates autorun.inf	11/19/2007
Q: i'm a Network Admin and i'm having problems with a virus that is creating about five, ten ... A: Check out the following for information: ...
trojans and more	11/19/2007
Q: Boy, I really got nailed today with a nasty virus, i can only run in safe mode, i bought norton but ... A: The Norton that has expired, is that still on the computer? If yes, run a scan in Safe Mode with ...
trojans and more	11/18/2007
Q: Boy, I really got nailed today with a nasty virus, i can only run in safe mode, i bought norton but ... A: Do you have an antivirus program installed? If yes, run a virus scan in Safe Mode. If not, what ...
Software Question	11/18/2007
Q: In your opinion, what is the best 'All in 1' freeware anti virus and spyware removal program please? A: I wouldn't go for an 'All in One" freebie, I would suggest using AVG, available from: ...
Norton Corportate Edition Antivirus not scan	11/15/2007
Q: Lorry I have install Norton Corporate in my computer. When I scan specific drive the error ... A: Try updating the program first, then run a scan. Check out the following for information: ...
anti-spyware compatibility	11/14/2007
Q: i have mcafee virus scan plus installed on my computer (windows xp), but i still get spyware. my ... A: Ad-Aware 2007 is a great program to remove adware, plus its free, available from: ...
temp files.	11/14/2007
Q: About 2 weeks ago i installed CA Security Center free from road runner. Around the same time i ... A: Try starting Windows in Safe Mode by tapping the "F8" key until you a screen with various ways to ...
Antivirus Problem	11/13/2007
Q: I Installed KasperSky Antivirus in windows xp sp2 then the antivirus did not run and terminated ... A: If this is a problem with Kaspersky, contact them at: http://usa.kaspersky.com/support/ Using ...
vius??	11/12/2007
Q: ive got a strange problem with my pc. My computer randomly opens programs, files and moves the ... A: Do you have Spybot - Search & Destroy 1.5? If not, you can download it from the following site, make ...
Strange Computer Behavior	11/11/2007
Q: My computer's been acting weird lately. For example, the files all make copies of themselves with ... A: Do you have an antivirus program installed? If yes, start Windows in Safe Mode and run a scan. I ...
multipal Trojan horse viruses	11/8/2007
Q: I have ran an Avg scan and it showed that i have these Trojan horse viruses... Downloader ... A: Each antivirus program uses diffirent names for the same threats, saying that, I suggest using ...
skun.dat	11/7/2007
Q: trying to rid my computer of the skun.dat file...here's my hijackthis log...any ideas on where to go ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
my computer is in danger	11/6/2007
Q: my computer is acting all wierd, i cant change my desktop, and i cant open my task manager, i am the ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
meSSed up Trojan!! Help, PLEASE!	11/6/2007
Q: I'll try to keep this as short as possible; otherwise it'll end up being abstruse! To start with, I ... A: Even though you installed McAfee, using Internet Explorer, go to: ...
Spyware, possibly Tesllar virus	11/3/2007
Q: I was using Limewire the other night and I believe I may have accidently opened some malicious .exe ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Spyware Keeps Coming Back	11/3/2007
Q: http://en.allexperts.com/q/Computer-Security-Viruses-1737/Spyware-Keeps-Coming-1.htm The person I ... A: Even though you have run antivirus scans, try using Internet Explorer and go to: ...
Virus Removal	11/2/2007
Q: I have Windows XP Service pack 1. I have Spybot so I believe that the spyware are taken care off. My ... A: If you don't have any antivirus programs installed now, using Internet Explorer go to: ...
FLU BURUNG	11/1/2007
Q: yestreday morning when i swicthed on my laptop, a FLU BURUNG virus surfaced in notepad format some ... A: Even though you Norton 360 installed, using Internet Explorer go to: ...
Possible Virus	10/31/2007
Q: I have a problem, which might be connected to a virus-infection. My computer started to behave ... A: Even though you have NOD32 installed, using Internet Explorer go to: ...
Trojan.Zlob & Security Toolbar 7.1	10/28/2007
Q: I was infected with the Trojan.Zlob. I ran the AdAware and restarted in the safe mode and reran ... A: I would suggest downloading Spybot - Search & Destroy 1.5, a program that removes spyware, available ...
How to get rid of the virus?	10/26/2007
Q: there are repeated pop-ups on my computer (every 5 seconds or so) saying that my computer is ... A: With Internet Explorer opened, go to Tools, Pop-up Blocker, click Turn on pop-up blocker. Even ...
Norton 2005	10/24/2007
Q: Is it wise to purchase Norton 2005 (at $55) since it is cheaper than the newer version, or does it ... A: As a free antivirus program, AVG is great but you get what you pay for. Check out the following: ...
spyware	10/24/2007
Q: I have somehow managed to get spyware on my computer. I have Norton antivirus software installed so ... A: Yes, if the firewall is not on, anything could access computer. Zone Alarm, is a free firewall ...
Webroot Firewall	10/23/2007
Q: I recently tried to download webroot firewall on my desktop. I have windows XP and avast anti-virus. ... A: Sounds like you had Norton AntiVirus or Internet Security installed at one time, first try going to ...
Black trojan virus	10/23/2007
Q: I'm writing for my sister. She cannot write for herself because her computer was infected by the ... A: Sounds like she let it go for too long. If there is any important data she might want to take it to ...
black trojan	10/19/2007
Q: my pc was attacked by black trojan. how can i protect my pc? actually i want to beat it back but i ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Could this be a virus?	10/16/2007
Q: . I recently got an internet issue. It Started two days ago and everything worked fine for the past ... A: Yes, it could be caused by a virus. Scan again with Kaspersky Anti-Virus, disable System Restore and ...
how to stop chinese	10/16/2007
Q: I have a foreign exchange student from Hong Hong China and he continues to change the computer over ... A: To change the language used for menus and dialog boxes Open Regional and Language Options in ...
orkut banned	10/12/2007
Q: in my computer at internet explorer in adress bar when i type "orkut" the explorer closses and ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
which suite	10/10/2007
Q: my suite is going to run out soon..and with the new internet security suites hitting the market ... A: If you have a Symantec/Norton program, look for a sale price with rebates for previous owners, by ...
Most effective programs	10/10/2007
Q: I was wondering what you would recommend to use for the following: Personal firewall spyware ... A: Check out the following: http://www.download.com/3000-2092-10039884.html ...
Internet Explorer virus?	10/8/2007
Q: When I am opening Internet Explorer after some time a window pops up telling me that in my computer ... A: Sounds more like spyware. I would suggest downloading Spybot - Search & Destroy 1.4, a program that ...
w32-rontokbro@mm on flash drive!	10/5/2007
Q: The w32-rontokbro@mm worm is currently on my home pc and I just realised that it made its way onto ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Possible Virus	10/4/2007
Q: I run Windows ME and I have developed a problem using the Internet on sites which ask me for my ... A: Followup 10-7-2007 Hi Neil, You can download Internet Explorer 6 Service Pack 1 from: ...
virus that closes programs	10/4/2007
Q: i have a virus that when ever i open almost any program it closes it, also when i use the search ... A: If you cannot install and/or run a program, the odds are that it is time to reformat the computer. ...
Viruses, best anti-virus/spyware	10/4/2007
Q: I have a few questions there are 5 viruses that i have quarenteened in Norton Antivirus, but i cant ... A: You should uninstall Norton and install a newer version. When you uninstall NAV 2000, it will ask if ...
Viruses, best anti-virus/spyware	10/3/2007
Q: I have a few questions there are 5 viruses that i have quarenteened in Norton Antivirus, but i cant ... A: Not knowing which version of Norton AntiVirus you have, check out the following site on how to ...
virus	10/3/2007
Q: i downloaded limewire to my computer and now it is running real slow i have now removed that program ... A: Check for viruses and/or spyware. Using Internet Explorer, go to: ...
trojan ...	10/1/2007
Q: Lorry. My computer has a trojan that hijackers and redirects the browser to different web ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
aol	9/28/2007
Q: i keep geting "aol not responding" when i get on aol then puter freezes up A: Not knowing anything about AOL, check out the following: ...
virus creating a exe file and autorun.inf file	9/27/2007
Q: My name is Barani.I am using winXP in my machine i am seeing a exe file creating automatically with ... A: Since you don't have a connection, download AVG from the following site, put it on a floppy/CD and ...
virus creating a exe file and autorun.inf file	9/26/2007
Q: My name is Barani.I am using winXP in my machine i am seeing a exe file creating automatically with ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
trojan.vundo	9/10/2007
Q: Ok whats happened was i received this little problem a while ago and my security program has been ... A: Did you disable System Restore before using the removal tool from Symnatec? It is very important for ...
Help me remove the Trojan Virus pleaae	9/9/2007
Q: I have a trojan virus, and I need help removing it. I am using Windows(if that piece if info is ... A: The easiest way would be to use Internet Explorer and go to: ...
strange virus	9/2/2007
Q: I have an ADSL connection here in Iran.I use win xp.Recently I found out that my connection speed ... A: I would suggest backing up anything of importance and purchase a new hard drive, ASAP. Luckily at ...
I need help!	9/1/2007
Q: I have a virus. It changes my homepage, constantly spams my computer with popups, and can't be ... A: Sounds more like spyware. I would suggest downloading Spybot - Search & Destroy 1.4, a program that ...
internet virus threat	8/30/2007
Q: We are having problems with our lap-top. It has recently started telling us that we have a virus ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
Virus infected PC	8/26/2007
Q: Lorry: Sorry to bother you again - my extermely sluggish virus-infected PC won't cooperate. I ... A: Followup 8-27-2007 Hi Larry, Let me know what you think of Norton 360? Thanks! Hope you like it! ...
Internet Spying/Security	8/26/2007
Q: I fear I am being spyed upon. I've downloaded many music files, and now my Windows Media Player ... A: Followup 8-26-2007 Hi Andy, I would suggest downloading Spybot - Search & Destroy 1.4, a program ...
Virus protection	8/24/2007
Q: Lorry: This is my first time writing, but I have been helped by reading your previous answers - ... A: No, Spybot Search & Destroy is one good program that removes spyware, another one is Ad-Aware 2007. ...
Virus protection	8/24/2007
Q: Lorry: This is my first time writing, but I have been helped by reading your previous answers - ... A: Symantec explains how to remove W32.Spybot.Worm at: ...
how do i remove w32 rontokbro@mm?	8/24/2007
Q: my pc has got symantec installed but now the problem is that i cant run the antivirus ciz the virus ... A: Symantec explains how at: ...
virus in ssqrp.dll and rqrrpq.dll	8/23/2007
Q: i recently remove these virus from Windows ( XP media center version) and now when i change user or ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Symantec url link provided disappers	8/23/2007
Q: When I click on the url you provided to access Symantec: ... A: Yes, a virus could be stopping the page from coming up. When you go to the site, another window ...
constant virus attack	8/21/2007
Q: I have been dealing with one virus that has hold of my IP address, and won't leave me alone. ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
not sure of what kind of virus	8/20/2007
Q: I have xp home edition and when I start my comp I get a message that slot of my programs wont open ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
worm in system	8/17/2007
Q: greetings.... i'm having a PC Cillin Internet Security 2007 version anti virus loaded in my system. ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
system mechanic 7	8/16/2007
Q: I just bought and installed a new graphics card and it came with a coupon to buy System Mechanic 7. ... A: AVG will keep viruses off the computer - as long as you keep it up to date. If by some chance it ...
system mechanic 7	8/15/2007
Q: I just bought and installed a new graphics card and it came with a coupon to buy System Mechanic 7. ... A: Personally, I can't see spending money when I can get the same thing for free. Regarding spyware: I ...
McAfee vs. Norton	8/15/2007
Q: My Norton subscription runs out in 20 days. I want to download McAfee in place of Norton. Do I have ... A: You can remove the Norton and install McAfee now. I would suggest that you purchase McAfee at one of ...
trojan virus'/Drivecleaner 2006	8/13/2007
Q: All of a sudden some webpages won't load and we've been getting pop up ads/fake threat boxes. I've ... A: Symantec explains how to remove at: ...
Spyware?	8/13/2007
Q: I recently noticed that my computer was acting strangely--my desktop changed from a picture I'd ... A: Am assuming that you are using Windows XP, if correct, disable System Restore by going to Start, ...
AUTO.EXE virus	8/12/2007
Q: I have an old 486DX-50 computer I use with my ham radio equipment which long ago was infected with ... A: Check out the following: http://www.sophos.com/virusinfo/analyses/w32busanc.html I'm getting an ...
Computer Virus/trogen/script?	8/12/2007
Q: My brother used my laptop and now it keeps changing my IE Default address and tries to go constantly ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
virus	8/11/2007
Q: my 78th birthday, I had three e-mails from alleged wellwishers and as I went to the first an AVG ... A: As each AV program uses different names for the same virus, I would suggest using Internet Explorer, ...
virus protection and firewall	8/7/2007
Q: I have a Dell computer that has Windows XP. I have been using Mcafee virus protection, but I ... A: At the following site, scroll down until you see McAfee SiteAdvisor for information: ...
virus that not let me open programs	8/7/2007
Q: antivirus avg, messengers, i have the avg antivirus and the only way i can run it is by making left ... A: Start the computer in Safe Mode by tapping the "F8" key when Windows first starts until you get a ...
About to removing a virus	8/5/2007
Q: It is about one month when my computer has infected by an unknown virus which hides my files and ... A: Did you disable System Restore before removing the virus? Try downloading Spybot - Search & Destroy ...
About to removing a virus	8/4/2007
Q: It is about one month when my computer has infected by an unknown virus which hides my files and ... A: Even though you have McAfee installed, I would suggest using Internet Explorer, go to: ...
antivirus softeare	7/30/2007
Q: My Dell computer has Mozilla Firefox as its browser. I need to know what antivirus software would be ... A: I just installed the FireFox plugin but don't see it. Where did it go? Problem You've installed the ...
Computer sends radom emails by itself	7/6/2007
Q: I'm having the exact same problem described in: ... A: The main thing to remember when removing a virus from XP is to disable System Restore first, remove ...
xpdx.sys	7/4/2007
Q: I have tried all antivirus kit with this one and it still persists. I already reformatted four times ... A: Using Interent Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Security tools are disabled	7/3/2007
Q: Lorry hi, a few days ago i realized that my anti virus, my firewall and some other security tools ... A: When you run the free scan from Symantec, when it tells you to update the installed AV program, just ...
Viruses	7/2/2007
Q: I am having problem with opening the hard disk by double click, that windows search page opens ... A: Am assuming that you are using Windows XP, go to Start, All Programs, Accessories, System Tools, ...
Security tools are disabled	7/2/2007
Q: Lorry hi, a few days ago i realized that my anti virus, my firewall and some other security tools ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
help	6/27/2007
Q: I have an ADSL Internet connection of between 5.9 to 6.1 Mbits/s (this is what I read in the icon) ... A: Asked a friend for their advice, they came back with: I'd borrow a laptop from a friend and see if ...
NEWHEUR_pe virus	6/26/2007
Q: in c:\RavMon.exe NEWHEUR_pe virus, virus are spotted by my virus controller how can i fix it? A: As each antivirus program has different names for the same virus, Using Internet Explorer go to: ...
Software/Programs forced to close	6/26/2007
Q: Every program I try to open will encounter an error and say it must close.. including notepad, ... A: If you have access to another computer, I would suggest downloading Spybot - Search & Destroy 1.4, a ...
I Have A winupdate.exe Virus	6/24/2007
Q: My problem is that this virus has made my start bar and my desktop icons go away. I don't know what ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Computer Trouble.	6/24/2007
Q: Recently my step father wanted me to download some songs for him. So I did, one site I went had ... A: Did you run Spybot? Using Internet Explorer go to: ...
Bugs	6/22/2007
Q: I am writing for some advice on internet logs. I have tried to cancel my chronology but for some ... A: Zone Alarm is a firewall, not an antivirus program. Using Internet Explorer, go to: ...
Computer Trouble.	6/20/2007
Q: Recently my step father wanted me to download some songs for him. So I did, one site I went had ... A: Disable System Restore, then run a virus scan. That should take care of it. I would also suggest ...
Fake security alerts	6/19/2007
Q: I have two fake unremovable security alert icons on my toolbar. Every few minutes also apeares on my ... A: Did you run an antivirus program, that is installed, in safe mode? Besides what I have already ...
ip6fw virus?	6/18/2007
Q: My PC-cillin keeps trying to quarantine a file named C:windows\system32\drivers\ip6fw.sys it says ... A: How to remove Ip6Fw error The free file information forum can help you find out if Ip6Fw.sys is a ...
virus	6/16/2007
Q: when i want to install symantec antivirus and open the setup file of Symantec antivirus then the ... A: Before installing Symnatec AntiVirus, using Internet Explorer go to: ...
virus overwrites my MBR	6/16/2007
Q: and thanks for your help! I have contracted a virus or trojan that has overwritten the boot sector ... A: Before doing that, try using Internet Explorer and go to: ...
Fake security alerts	6/16/2007
Q: I have two fake unremovable security alert icons on my toolbar. Every few minutes also apeares on my ... A: When you go to to the Symantec site, you should see a button that says GO, click that, you might get ...
ransomware	6/15/2007
Q: hya, i was wondering if you could help me with a very nasty ransom ware virus that has infected my ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Fake security alerts	6/15/2007
Q: I have two fake unremovable security alert icons on my toolbar. Every few minutes also apeares on my ... A: Using Internet Explorer go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
ip6fw virus?	6/14/2007
Q: My PC-cillin keeps trying to quarantine a file named C:windows\system32\drivers\ip6fw.sys it says ... A: As each antivirus program uses different names for the same virus, I would suggest using Internet ...
possible virus can you help	6/14/2007
Q: my home p.c is suddenly running very slow and sluggish.its only started happening in last week.is ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
removing spyware	6/14/2007
Q: Every time I go to Google or Yahoo & just type the word "spyware" in the search box, it closes the ... A: Even though you used Avast and Yahoo spyware, try using Internet Explorer, go to: ...
VIRUS DOWNLOADS	6/13/2007
Q: WINDOWS CAN'T FIND THE .EXE FILE TO ANY OF THE PROGRAMS I TRIED.DELL WANT'S TO REPLACE THE HARD ... A: Whenever you download a program, always check to see where it is being downloaded to - very ...
microbillsys payment demand	6/12/2007
Q: is this a scam/virus or what can i stop/block it A: It's spyware. I would suggest downloading the free version of Ad-aware 2007 from: ...
microbillingsys	6/12/2007
Q: Is there a way to remove this from my computer, bearing in mind I am not a computer wizz? Seems to ... A: The free version of AVG will alert you to viruses and/or other threats but will not remove them. ...
Computer sends radom emails by itself	6/11/2007
Q: I'm having the exact same problem described in: ... A: No matter what anti-virus program you have installed or tried, using Internet Explorer, go to: ...
Vundo critical case	6/10/2007
Q: I have a problem with Vundo Trojan. I've already tried some methods of removing, but none of them ... A: Check out the following from Symantec: ...
ask about	6/10/2007
Q: my computer is freezing for instance (when i trying to minimize or maximize or open browser) is it ... A: Go to Start, Programs, Accessories, System Tools, Disk Cleanup. Remove Temporary Files and anything ...
Can Viruses Travel thru Burners.	6/10/2007
Q: My cousin tried getting her virues for her computer removed at frys. They did the clean up and now ... A: If there was a virus in a file that was burned to a CD, yes. Am assuming the Frys is a computer ...
I HAVE A LOT OF ICONS IN MY SYSTEM TRAY (NEXT TO THE CLOCK)?	6/7/2007
Q: DURING STARTING WINXP PRO A LOT OF ICONS NEXT TO THE CLOCK APPEAR AND THEY WILL SLOW THE STARTUP?? ... A: Go to Start, Run, tyoe in MSCONFIG, under the Startup tab anything checked is starting with the ...
Blank IE home page....until refreshed!	6/6/2007
Q: When I open an IE page, the page is blank white until I hit the refresh button, then the yahoo.com ... A: You mentioned that you ran Spybot, am assuming that you updated it before running the scan, correct? ...
java viruses	6/6/2007
Q: I have four java viruses, 3 of them being Java/ByteVerify!exploit and 1 being Java/Shinwow.AB, I ... A: Each antivirus program has different names for the same viruses, saying that I suggest using ...
i have alot of adware,spyware,antispyware and so many trojans alot of different ones	6/3/2007
Q: I have something like 200 different kinds of adware,spyware,antispyware,malware,worms,viruses,double ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Spyware Infection	6/2/2007
Q: Recently, my computer was infected by spy ware which placed an icon on my task bar, and pretty much ... A: SpyLocked is installed by a trojan called Zlob, which attempts to trick you into buying the alleged ...
Keyboard	6/1/2007
Q: I am unable to use my usb keyboard. It is locked yet a device manager check show that all is okay. ... A: Have you ensured that your PC is not set to turn off the USB controller after a certain time to save ...
unwanted spyware site	6/1/2007
Q: sir, when ever i open my internet explorer unwanted site such as malware wipe and safetylist.com ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
crazy virus	6/1/2007
Q: ok i haxe a hp pavilion i have windows xp and norton anti virus , i ll be on the pc when this box ... A: Go to Windows Update and downlaod the available updates. I'm assuming that you have SP2 intalled, if ...
Manormflo Butterfly	5/30/2007
Q: I have the problem with the Butterfly.exe file that creates itself on computers. I have run all the ... A: The Symantec site should find the virus, can't say if the ones you used will or not. I can tell you ...
Manormflo Butterfly	5/30/2007
Q: I have the problem with the Butterfly.exe file that creates itself on computers. I have run all the ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Strange prompt	5/26/2007
Q: I have a working anti virus but a icon next to my clock says that mine is out of date (it isn't) and ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
Trojan Horse Virus	5/25/2007
Q: I need help removing trojan horse collected.11.b and trojan horse generic4.oun A: As each antivirus program has different names for the same virus, I would suggest using Internet ...
Virus	5/23/2007
Q: I need help with a new virus I picked up on my laptop. I transferred it to my computer with my ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
magne2t	5/22/2007
Q: Alrite m8 seen ur answer 4 magne2t an how would i get rid of it with vista any ideas much ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
msdom2.dll	5/21/2007
Q: My AVG has gotten rid of msdom2.dll, but now IE won't start. Though the virus has been removed, I'm ... A: Go to Windows Update and download Internet Explorer 7. If you cannot do that, use a different ...
virus on windows 95 computer	5/21/2007
Q: We have a computer running on windows 95 that we are getting ready to clean off and donate to a ... A: Asked a friend, who came back with: Since they plan on donating the computer, I recommend they get ...
Viruses, spyware, etc	5/19/2007
Q: My question is - I am getting into computers very seriously and I currently work with a business on ... A: Check out the following for information: ...
my personalized settings has all been changed	5/18/2007
Q: I've Mcafee installed in my laptop. Recently I've installed symentic anti-virus in my computer. ... A: Norton AntiVirus wouldn't remove anything unless you wanted it to. The odds are that you clicked ...
problem with web browser, cannot display page	5/17/2007
Q: I just recently got DSL. days after my computer was attacked by many virius's, I had the problem ... A: f there were no viruses, check for spyware. I would suggest downloading Spybot - Search & Destroy ...
TROJ_ZLOB.ASG Removal Tool	5/16/2007
Q: I've been battling this Trojan/Virus or whatever it is for the last month in Registry Editor, and ... A: Each antivirus program has different names for the same virus, saying that I would suggest using ...
Incorrect keystrokes	5/15/2007
Q: My friend said that his keyboard started showing incorrect keystrokes (i.e. letters that appeared ... A: Sure sounds like a virus. With Internet Explorer, go to: ...
problem with web browser, cannot display page	5/15/2007
Q: I just recently got DSL. days after my computer was attacked by many virius's, I had the problem ... A: With Internet Explorer opened, go to Tools, under the General tab click Delete browsing history, ...
Virus Infection	5/14/2007
Q: Whenever I open a folder, after a while a file with the same name is created with extention .exe, ... A: Using Internet Explorer go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
cd burner being hijacked ???	5/14/2007
Q: Lately, whenever I put a blank cd into my burner and the drive becomes available, 2 files are ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Virus help	5/12/2007
Q: Whenever i try to open these i get a warning message that the files are currently in use or the disk ... A: Start the computer in Safe Mode by tapping the "F8" when it first starts until you get a window with ...
Suspected Virus	5/11/2007
Q: Lorry, Just recently, I was surfing the internet and shutdown my computer and everything was fine. ... A: Even though you have Norton installed, using Internet Explorer go to: ...
I have something wrong	5/11/2007
Q: I have this problem. When I type in anything into google the search page shows. Step 1 is fine. When ... A: Evidently those sites have been hijacked. Run the Spybot scan, after updating. I would also suggest ...
I have something wrong	5/11/2007
Q: I have this problem. When I type in anything into google the search page shows. Step 1 is fine. When ... A: The link you are clicking could of been hijacked. Does this happen on any and all links listed? Do a ...
Trojan / Virus	5/10/2007
Q: I have detected the following virus on my Pc: Troj_Dloader.jhe but my anti virus prgram will not ... A: Did you check the site I sent earlier? ...
Virus Help	5/9/2007
Q: My computer seems to have a virus called bo:heap in my internet explorer.exe read files...etc. I ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Trojan / Virus	5/9/2007
Q: I have detected the following virus on my Pc: Troj_Dloader.jhe but my anti virus prgram will not ... A: Each AV program has different names for the same virus, saying that, go to: ...
Computer Virus	5/8/2007
Q: I think that my computer has a virus or spyware. My homepage has changed to a website offering ... A: Follow-up 5-10-2007 Hi Bill, You are correct, it is the same answer used to answer other ...
ask about	5/8/2007
Q: you recommend me before antivirus called AVAST & you said it is free but when i downloaded it i ... A: Even though AVAST is free, it is a good idea to register it. avast! Home Edition is now free of ...
virus	5/4/2007
Q: .I have a problem on my laptop that I believe is a virus. First, I did not have an anti virus ... A: Try starting Windows in Safe Mode by tapping the "F8" key when it first starts up, keep tapping ...
Trojan Backdoor	5/2/2007
Q: I was answered by Carolyn Meinel I tried this method in my task manager and I could not get and of ... A: As you found out, that didn't work. Update the antivirus program on your computer, then run a virus ...
Email Virus	5/1/2007
Q: Is it possible that someone can hack into your email account can therefore hack into the rest of ... A: The answer to your question is yes. Once a hacker gets the usernames and/or passwords, there could ...
The strangest thing...	4/30/2007
Q: Alright, I'm assuming this is a virus because I can't figure out how it can't be. Here's what's ... A: Go to Start, Programs, Accessories, System Tools, Disk Cleanup, from there you can remove Temporary ...
Is a virus deleting Windows restore points?	4/30/2007
Q: my question is: could a virus delete previous Windows restore points? and if so, could you give me ... A: A virus and/or spyware could erase restore points. The main thing is that no matter which antivirus ...
Trojan vundo and other popups	4/29/2007
Q: My PC is infected with two trojan vundos. One is in the location ... A: Ad-aware SE is a great antispyware program but for virus you need something better. Using Internet ...
virus	4/29/2007
Q: . my friend has a virus which is stopping her from logging on we have tried to log on in safe mode ... A: If you cannot logon in either regular or safe mode, you will have to reformat the computer or use ...
About error message	4/29/2007
Q: I will let you know very soon if i could get rid of the virus which creates and exe file in every ... A: It's possible that the virus has stoppped NAV from working, if so, using Internet Explorer, go to: ...
W32.Rontokbro@mm problem	4/26/2007
Q: A month ago I opened a file,on my flash, and immediatly the computer opened a black screen with a ... A: Symantec explains hoiw to remove at: ...
Virus problem	4/26/2007
Q: I need a shareware antivirus which can be the correct solution to my pc. The problem is that is have ... A: It's not a good idea to have more than one antivirus program at any time. Before trying to remove ...
Popups and kinda slow	4/25/2007
Q: I have a virus on my computer just the day before. It had some popups that said 'free scan' and ... A: You are going in the right direction, run the free virus scan from Symantec. ...
reported virus	4/24/2007
Q: I downloaded StopSign to scan my computer and it identified a trojan in my system that was not ... A: As each company has different names for the same virus, I would suggest going to the following site, ...
sceen stuffed think its a virus	4/23/2007
Q: My friend sent me a picture of his computer of just a print screen photo and i still have the ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
My computer is inflected by virus	4/15/2007
Q: My computer always prompts me that there is virus inflected and lead me to the following web site ... A: Update Spybot before running a scan, very important. Even though you have AVG installed, using ...
Might have a malware	4/14/2007
Q: I have Windows XP, Verizon DSL (768)AOL, Internet Explorer IE6, Norton anitvirus, Mcafee spyware, ... A: Never have more than one antivirus program running at any given time. Even though you Norton ...
installation of trend micro	4/14/2007
Q: I have installed the anti-virus program called Trend Micro on my desktop. I have just bought a ... A: Followup 4-15-2007 Hi Ellen, Many people use the free programs I mentioned with good success. The ...
Internet Explorer won't download/Constant Popups	4/14/2007
Q: I have decided to seek your help since I have been trying to get my computer back to its usual ... A: Did you disable System Restore before removing the viruses and/or spyware? If not, the next time you ...
bdatv monitor	4/14/2007
Q: an icon called "bdatv monitor" has recently appeared next to the clock on my taskbar. I can not work ... A: Sounds like spyware and/or a virus. These instructions are provided to all users at CastleCops using ...
internet explorer pop-up windows	4/13/2007
Q: i use firefox as my web browser, but my friend recently used internet explorer on my pc; i’ve been ... A: Update Spybot Search & Destroy before you run the scan - very important. With Internet Explorer ...
Bad virus	4/11/2007
Q: I recieved a virus about a week ago and can't get rid of it. It seems to be in a folder named pics ... A: Before running the scan, with Internet Explorer opened, go to Tools, Internet Options, under the ...
zlob maybe	4/11/2007
Q: you helped me previously with a similar issue I think I have a zlob trojan. i disabled the system ... A: If it is the Trojan.Zlob, the directions to remove it are at: ...
icky virus?	4/11/2007
Q: "commercials" playing when i dont have any web pages open pop ups that return despite being ... A: Did you disable the Messenger Service? Even though you have Norton AntiVirus installed, using ...
Bad virus	4/11/2007
Q: I recieved a virus about a week ago and can't get rid of it. It seems to be in a folder named pics ... A: Without knowing the name of the virus, not much help - sorry. Using Internet Explorer, go to: ...
IE 6.0 keeps changing default homepage	4/9/2007
Q: This is my aunt's old computer, and running Windows 98 SE. Everytime I start the Internet Explorer, ... A: Check for viruses and/or spyware. Go to: ...
removing viruses	4/7/2007
Q: i have a gateway com.downloaded a game,now have abunch of games i never knew existed,with crack ... A: Check for spyware first. I would suggest downloading Spybot - Search & Destroy 1.4, a program that ...
Getting rid of a trojan horse?	4/7/2007
Q: \WINDOWS\system32\msadR32.dll, it can't quarantinne or delete it. I also see this when i run hijack ... A: I really need the name of the Trojan Horse virus. For example, at the following site, you will see a ...
RUNDLL	4/6/2007
Q: LORRY HI.When i start up windows i get this message with a dialog box saying RUNDLL on the left hand ... A: Even though you have AVG installed, I would suggest going to: ...
Missing .dll file	4/6/2007
Q: Do you know what this message means & how to fix it. This occurs everytime we try to log on the ... A: Check for viruses and/or spyware. Using Internet Explorer go to: ...
Trogan Horse - Collected.11.B	4/5/2007
Q: Cleaned out system restore. scanned with AVG 7.5 freebie, finds and heals. Reapears at next ... A: Disable System Restore first, then remove the virus by running a scan. By disabling, not cleaning ...
software problem	4/5/2007
Q: there was a viruse in my computer called "autorun" and when i deleted by using nod32 my harddisk ... A: Open Windows Explorer, go to Folder Options, click "Show hidden files and folders" under Hidden ...
virus removal	4/4/2007
Q: My computer is automatically starting in safe mode. If I restart the computer in normal mode my ... A: If you have an antivirus program installed, run a scan in Safe Mode. If not, then you have two ...
problem with my IE ,it is not opening	4/1/2007
Q: i am having problem with my IE browser.it is not opening instead a security sheild saying my system ... A: Sorry, assumed that you owned the program. Using Internet Explorer, go to: ...
Virus leftovers	3/3/2007
Q: about a month ago I ended up with waht's known as iau1.exe In addition to that I also found what is ... A: Even though you have Norton AntiVirus installed, using Internet Explorer go to: ...
windows error	3/1/2007
Q: IU have formatted my computer and installed windows Xp.Everything worked finedc until one time I ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
update.exe	2/19/2007
Q: I have started to show an icon in my taskbar upon startup that I have not seen before. When I place ... A: Go to Windows Update and download the available updates. Using Internet explorer, go to: ...
Unknown Virus Infection	2/17/2007
Q: I am in a bind. I have an unknown virus and I have no idea how to get rid of it. After I boot my ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Internet Explorer search misdirect	2/14/2007
Q: When I google something, the list comes up, then click I click on the site I want but instead of the ... A: Did you run the free virus scan from the Symnatec site? If not, I suggest that you do, it is up to ...
McAfee Virus scan	2/13/2007
Q: Lorry - First of all I want to thank you for your wealth of information :-) I have requested your ... A: Is your subscription up or do you want to update the protection? Not being a user of McAfee, found ...
windows 98 SE/Norton anti-virus	2/12/2007
Q: It appears I can no longer update my Norton anti virus since i an still running windows98SE. I have ... A: The following site has the system requirements for NAV 2006: ...
Trojan horse deleting problem.	2/12/2007
Q: C:\WINDOWS\iexplorer.exe I tried scan my computer with AntiVir, Spybot, Ad-Aware, RemoveIT and such ... A: Even though you have an AV program installed, using Internet Explorer, go to: ...
virus	2/11/2007
Q: I am having a terrible problem with msn messenger,i got a instant messeage saying "Enfim achei a tua ... A: Did you go the Symantec site for a free scan, instead of using NAV if you have that installed? ...
McAfee	2/9/2007
Q: In October, 2006, I purchased McAfee Internet Security Suite. This contains VirusScan, Personal ... A: I think it is telling you to update the virus definitions, which is very important. The following ...
getting rid of viruses or spyware	2/8/2007
Q: If I think I have spyware or viruses on my computer, is there any good, free program I can use to ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
how you get a virus	2/8/2007
Q: Can I get a virus by just opening an e-mail or only by actually downloading something like an ... A: Quite a few years ago, the usual way to get a virus was to open an unsafe attachment, times have ...
trogan	2/7/2007
Q: I have a virus that keeps popping up even after my scans says clean. Their is no listing for this ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Media player WONT work after quarantine and deleting viruses!	2/6/2007
Q: . I downloaded Video ActiveX virus from a website a week ago... i tried many free anti virus but ... A: Did you disable System Restore before removing the virus? Very important to do so. Using Internet ...
Editing the Registry	2/1/2007
Q: Hey, Hopefully I can make this clear! Thanks in advance for the advice...I've looked around and was ... A: It sounds like the problem is stemming from the other computers on the network, therefore the first ...
Virus information request	1/29/2007
Q: It seems I have a virus in my PC that renames mane executable files (i.e.: Outlook.exe, into ... A: Even though you have AVG installed, using Internet Explorer go to: ...
Virus prevented computer from pulling up	1/28/2007
Q: My son called and told me that when he turns his computer on that a message comes up and says that ... A: If he can start the computer in Safe Mode, by clicking the "F8" when the computer first starts, have ...
Maplestory.exe a risk?	1/25/2007
Q: I have read that there may be a virus risk with installing the popular Maple Story game. Is it risky ... A: It is risky. Infostealer.Maplosty is a Trojan horse that attempts to steal information related to ...
back door Trojan	1/24/2007
Q: How do I get rid of this back door trojan A: Not knowing which Trojan you have, using Internet Explorer, go to: ...
copybend.exe	1/23/2007
Q: I have quite an annoying situation on my computer. I'm running XP media center, and I've somehow ... A: Check for spyware and/or viruses. I would suggest downloading Spybot - Search & Destroy 1.4, a ...
Virus concern	1/23/2007
Q: Recently it detected a virus(trojan) during a complete scan.It automatically healed or deleted the ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
trojan horse virus	1/23/2007
Q: My antivirus keeps detecting a trojan horse virus. I read on a previous question that was answered ... A: Not knowing the name of the Trojan, I would suggest the following, using Internet Explorer, go to: ...
virus in programs?? or registry?	1/22/2007
Q: ! Regarding the problems with the avi to dvd converters..... they all seem to work OK, as in i don't ... A: Do not have any other programs running when converting to DVDs, you might not have enough memory or ...
programs with problems...........	1/22/2007
Q: I am trying to convert some AVI files to DVD...........it seems every program that I use has a ... A: Check out the following sites for information: ...
How can I remove Virus?	1/20/2007
Q: I am in big trouble. I have found virus in my system which is located ... A: Symantec explains how at their site: ...
virus?	1/17/2007
Q: Yesterday (1/15) I turned on my laptop and when I signed onto my profile I received a message in a ... A: Check for spyware. I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes ...
poible virus/spyware	1/17/2007
Q: i may have downloaded a virus/spyware program on my computer which causes popups whenever i surf the ... A: You mentioned that you ran Norton antispyware, now run the antivirus free scan from: ...
Ultimate Defender	1/16/2007
Q: I need to know how to delete the Ultimate Defender from my computer every time I delete it, its ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Zedo and Tagasaurus	1/15/2007
Q: yes, i let dpybot remove it, today it was clean, i had 6 items on lavasoft adawarw scan , ... A: When you first get the new computer, install an antivirus program before doing anything else, get ...
Zedo and Tagasaurus	1/15/2007
Q: Sorry to bother you again, i had zedo on the sybot scan again last night, an issue or not? ... A: You let Spybot remove Zedo, correct? Hope so. ZEDO allows advertisers and publishers that use its ...
Zedo and Tagasaurus	1/15/2007
Q: www.gametimeusa.com , this is the site i got the hit on when i was there, but i was so dumbounded ... A: Have TeaTimer allow the site or you could disable it. ...
Downloader?	1/14/2007
Q: It was a fast response. I scan the computer from the link you provided and it says my computer is ... A: If Symantec didn't find anything, that's good news. From what you wrote earlier, it sounds like ...
Downloader?	1/13/2007
Q: I'm not sure if it's a serious problem but I rather ask for help than risk the chances. Today my ... A: Symantec is alerting you to these threats and you are quaranting them, correct? To be safe, even ...
PC hacked?	1/11/2007
Q: just noticed a strange symbol (a square with a no entry logo) on the taskbar of my laptop. tried ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
computer died	1/9/2007
Q: my computer was responding very slowly or not at even when i was not online it would not open start ... A: If you can start the computer in Safe Mode by tapping the "F8" key when the computer first starts, ...
How to remove this New Malware.z?	1/8/2007
Q: C:\WINDOWS\system32\drivers\cl_due.sys C:\WINDOWS\system32\cl_due.dll I got bother by this because ... A: TF, Each AV program uses different names for the same virus, saying that, using Internet Explorer, ...
Virus ?	1/8/2007
Q: i am running win xp with F-Secure Anti Virus protection i get a application file trying to access ... A: Evidently it is a P2P file, I would stop it as it could have viruses and/or spyware. Have you ...
removing virus	1/7/2007
Q: I have a virus on my Dell pc which says critical system error! and will not let me log on to the ... A: How do you know it's a virus, it could be spyware. Download SPybot Search & Destroy, put it on a CD ...
trojan	1/7/2007
Q: I hope you can help me. My computer has been running really slow so I did a scan with Mcafee. This ... A: Each anitvirus program uses different name for the same virus, saying that, I would suggest that you ...
explore.exe sapping power	1/7/2007
Q: I ran the search and destroy it found 2 cookies and a reg. entry when I deleted them I thought I had ... A: While I'm checking out some other things, download Ad-aware SE, another free spyware checker. Most ...
explore.exe sapping power	1/6/2007
Q: I have the same problem posed by an eariler question. My computer is using almost of of it power on ... A: Followup 1-7-2007 Hi Jeff, You mentioned that you put the video files on a DVD, you might want to ...
Computer issues post anti-virus run	1/6/2007
Q: I have a Dell Inspirion 6000 laptop with Microsoft XP windows. I ran the AOL active antivirus ... A: Try starting the computer in Safe Mode, by tapping the "F8" key until given a choice of ways to ...
magne3t	1/5/2007
Q: bullguard cant give me any satisfactory help i keep on getting magne3t and magne2t when i run my ... A: Am assuming that you are using Windows XP, if correct, disable System Restore first, then run the ...
pop-ups that won't go away	1/5/2007
Q: sorry should have gone into more detail, i have an anti-virus program, firewall and the anti ... A: The only other thing I can think of is to disable Windows Messenger. To disable the Messenger ...
pop-ups that won't go away	1/4/2007
Q: i have a paid edition of Ca spyware and i am still getting pop-ups whenever i bring up an IE ... A: With Internet Explorer opened, go to Tools, Pop-up Blocker, Pop-up Blocker Settings, set the Filter ...
help required	1/4/2007
Q: firstly thank you very much my problem has been solved.i installed that spybot.bit i couldn't find ... A: After switching to the Advanced mode in Spybot, look on the bottom left hand corner for the Tools, ...
Zedo and Tagasaurus	1/4/2007
Q: Yes the scan finished, then it gives you the "BIG GREEN CHECK MARK" if no threats are found ... A: If you checked Tea Timer when installing, it's running, so you don't have to do anything else. ...
Zedo and Tagasaurus	1/4/2007
Q: I installed 1.4 and ran it, spybot, no threats shown, i downloaded the zedo cookie remover but ... A: If there was spyware, Spybot would usually find it. Did you let it finish the scan, where it said ...
Zedo and Tagasaurus	1/3/2007
Q: I have recemtly found uder spybot scan and lavasoft that zedo and tagasaurus, will show up to be ... A: Check out the following for removal: http://labs.paretologic.com/spyware.aspx?remove=zedo%20cookie ...
help required	1/3/2007
Q: i need help. my system has been infected by a Trojan esafetylist.com.whenever i try to open Internet ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
COMPUTER LOCKED	1/2/2007
Q: I APPEAR TO HAVE A VIRUS.CANNOTGET PAST THE WINDOWS XP BLUE SCREEN.CAN YOU HELP ME REPAIR.I AM ... A: Can you start the computer in Safe Mode, by tapping the "F8" key when the computer first starts up? ...
spyware/virus	1/2/2007
Q: everytime i reboot, i find a new folder in the root directory made up of aproximately 20 letters and ... A: To check for spyware, I would suggest downloading Spybot - Search & Destroy 1.4, a program that ...
Security pop ups	1/1/2007
Q: All of a sudden I am getting millions of "Security Alert" pop ups which are driving me crazy. The ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
virus	12/30/2006
Q: I could not able to delete the virus in my computer.How i can do? A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
explore.exe sapping power	12/28/2006
Q: Just within the last few days, my computer is locking up on me. When I am able to get to the task ... A: It could be a loose wire to the mobo, a virus or spyware. Using Internet Explorer, go to: ...
Norton Security 2006 and Norton System Basics 2006	12/28/2006
Q: ..Yes, I followed those steps and it did not work...HI...I am unable to delete these programs from ... A: Generally, you remove applications by using the Windows utility for the task, but Norton Antivirus ...
Norton Security 2006 and Norton System Basics 2006	12/28/2006
Q: ..I am unable to delete these programs from my XP home computer. Everytime I go into control panel ... A: Did you follow the steps one by one from: ...
computer virus	12/28/2006
Q: my computer is infected with a virus but i don't know whta kind of virus coz my antivirus protection ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Trojan horse Agent.MC	12/26/2006
Q: I have AVG 7.5 installed on my computer, and these has been this persistant Trojan horse Agent.MC ... A: Not knowing the name of the virus, the best thing for you to do is using Internet Explorer, go to: ...
No firewall, no symatec, no connection	12/26/2006
Q: Lorry, I have a major problem. I have some sort of virus which has disabled my computer. I am using ... A: On a good computer, download Spybot Search & Destroy, put it on a CD, then install it on your ...
Pop-ups, Trojan virus, crashes, freezes, slow internet speed, loss of data and programs e.t.c	12/25/2006
Q: Our home computer is in a terrible state. It has been attacked by viruses, it also crashes and ... A: Am assuming that you have an antivirus program installed on the home computer, correct? If yes, ...
foxfire	12/24/2006
Q: lorry, tell me about foxfire. i have had lots of experiences with viruses. would you recommend ... A: Foxfire is a great browser, but, like any other browser, if you're not careful - a virus could get ...
virus	12/23/2006
Q: I am an expert also but unfortunately not with computers. how do i find and remove the viruses on my ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
computer sending e-mails	12/22/2006
Q: I have Norton Internet Security on my computer and have run a full virus scan, but there still seems ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
szscnsvcdll	12/21/2006
Q: Lorry: I am teh CIO of iS3, manufacturer of STOPzilla. Norton is incorrectly flagging our DLL as a ... A: STOPzilla is a legit program, no two ways about it. Hsve you done a search for "szscnsvcdll"? ...
MS Explorer	12/20/2006
Q: My sons Explorer will not launch. The homepage is Yahoo. It tries to open at Yahoo but goes to this ... A: Sounds like spyware. I would suggest downloading Spybot - Search & Destroy 1.4, a program that ...
email	12/18/2006
Q: My computer goes "online" without prompting. My husband says this is a virus. I can't find any ... A: It's possible that the BIOS needs to be flashed(updated). If you have a brand name computer, go ...
Trojan Horse won't delete	12/17/2006
Q: I have a trojan horse, Troj/Dloadr.AQG, that won't delete. I have both spyware doctor and ... A: Each antivirus program has different names for the same virus, saying that I would suggest that ...
antivirus	12/14/2006
Q: I downloaded the new avg antivirus freee edition---I had the windows antivirus turned off as I ... A: You are correct, there shouldn't be more than one antivirus program running at any given time. When ...
Virus that shutsdown computer within seconds	12/14/2006
Q: I was downloading a mod/hack program for a game from what i thought was a trusted forum user at ... A: If you can start the laptop in safe mode, by clicking the "F8" key when you first turn it on, do so ...
port 80 open??	12/14/2006
Q: i am souvik from india,,,i am using zonealarm as a firewall...i did test it online in ""shield ... A: Blocking and unblocking ports Zone Labs security software's default security levels determine ...
my computer wont start	12/11/2006
Q: my computer wont start and i dont kno what to do. please help A: Can you start the computer in Safe Mode, by tapping the "F8" key when the computer first starts? If ...
Trojan Horse Virus, Norton unable to remove	12/9/2006
Q: -----Question----- Norton found the follwing Trojan Horse Virus on 12/8/06 and is unable to remove ... A: It's possible. Check out reviews of StopZilla at: ...
Trojan Horse Virus, Norton unable to remove	12/9/2006
Q: -----Question----- Norton found the follwing Trojan Horse Virus on 12/8/06 and is unable to remove ... A: The following instructions pertain to all current and recent Symantec antivirus products, including ...
Internet Connectivity	12/9/2006
Q: My internet connectivity has been giving me problems for some time now. I though I had it fixed ... A: Check out the following from Microsoft: http://support.microsoft.com/kb/314067 If you have Windows ...
a trojan virus i need some help please	12/8/2006
Q: Hey i am running Norton Anti Virus program it is a free trial tho. It Detected a trojan virus on my ... A: What was the name of the virus, not where it is located? Am fairly certain that after running the ...
i have a trojon virus on my pc!	12/8/2006
Q: how are u? i hope u are fine.anyways i have a serious problem, my pc is working awefully slow and it ... A: I'm doing fine, thanks for asking. Using Internet Explorer, go to: ...
help!!big problem!!	12/7/2006
Q: actually i recognize a lot type of virus, but im not an expert.i always use computer for internet ... A: If you are using Windows XP, disable System Restore and run AVAST is Safe Mode, let AVAST remove the ...
W32.rontokbro@mm infections	12/6/2006
Q: this is exactly what I have. No files, no detection during scan, safe or normal mode, restore ... A: If you run a virus scan from the Norton site, does it come up with anything? If not, you're home ...
zlob trojan	12/5/2006
Q: if i disable the system restore will i be able to enable it without the disk and where would i find ... A: To disable System Restore, go to Start, Programs, Accessories, System Tools, System Restore, click ...
zlob trojan	12/5/2006
Q: i dont understand about disabling the system restore...i dont have disk for my computer and if i ... A: If you are using Windows XP or ME, you should disable System Restore before removing the virus. If ...
rundll	12/4/2006
Q: i m using window xp sp2.when ever i try to change desktop theme i find a error saying a rundll error ... A: Check for viruses and/or spyware. Using Internet Explorer go to: ...
Virus???	12/3/2006
Q: Lorry, Unfortunately, that didn't work. Any other suggetions? The program that found the 39000+ ... A: Am assuming that you are using Windows XP, if correct, disable System Restore and then run Ad-aware ...
ad ware/spyware popups	12/3/2006
Q: i have security alerts popping up all over the place on my laptop asking to download spyware , ... A: If Norton found Trojan.Gema.B, the following site explains how to remove: ...
Virus???	12/3/2006
Q: My Adware program has detected 39000+ files of Win32.TrojanDropper. How can I delete these? A: Am fairly cetain that Symantec calls this "Trojan.Dropper", if correct,the following site explains ...
Anti/Virus program	12/3/2006
Q: Would you kindly recommend an A/V program, Thank You, Dave A: Two good and free antivirus programs are AVG and AVAST, chewck them out at: ...
cpvfeed.com	12/2/2006
Q: whenever i open my internet explorer browser i have my home page appear but i also have another ... A: Even though yiou have Spyware Doctor, I would suggest downloading Spybot - Search & Destroy 1.4, a ...
Problem accessing co.uk sites	12/2/2006
Q: I have a problem accessing .co.uk sites only. Whenever you try to get a co uk site you are directed ... A: Even though yiou have run Ad-aware SE, try Spybot Search & Destroy, another free program: I would ...
IE closes itself	12/1/2006
Q: On certain websites like amazon.com, msn.com and gifts.com my internet explorer will close by ... A: Check for spyware, I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes ...
virus removal help	11/29/2006
Q: Hi expert, my pc is infected by troj_shipup.a virus, how can i remove it? any free removal tool to ... A: Each AV program has different names for the same virus, saying that, I would suggest using Internet ...
computer crashed	11/27/2006
Q: my computer has recently decided not to work anymore. when it starts up it has some weird thing that ... A: Start the computer in Safe Mode and run a virus scan. If you cannot do this, you have two choices, ...
Trojan-Dropper.Win32.Agent.azp	11/27/2006
Q: How can I get rid of the above Virus? (Trojan-Dropper.Win32.Agent.azp) A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Persistent W32.rontokbro@mm infections	11/27/2006
Q: I did disable system restore. I followed all the instructions shown on the Symantec websited ... A: Did you use the tool mentioned to to reset shell\open\command registry keys? ...
Persistent W32.rontokbro@mm infections	11/24/2006
Q: I have a persistent infection problem with the W32.rontokbro@mm worm on my notebook. I'm running ... A: Did you disable System Restore before removing? That part is very important because if it isn't ...
Skipped files-dialer-spyware	11/22/2006
Q: I have 3 questions.First of all why when i am using my antivirus(F-secure) some files are skipped.It ... A: Before running Spybot, disable System Restore, now update Spybot and run the scan. By leaving System ...
Virus Protection Software	11/19/2006
Q: I would like to know if I should install more that one virus protection on my computer? What is the ... A: You should only have one antivirus program at any given time. Two good free ones are AVG and AVAST, ...
Trojan Virus	11/18/2006
Q: How can I go into my computer and find the viruses myself and delete them or do I have to get a ... A: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym Click the GO button, then under ...
computer won't boot up	11/16/2006
Q: i have an win98 computer that has had it's share of timing problems in the past . recently, it ... A: I would suggest removing the hard drive and dump the computer. If the data is important, you might ...
Virus 32.vb.cc	11/16/2006
Q: Every time i boot my win Xp, there will be a message appear that 'windows cann't find file ... A: First disable System Restore and then run the scans to remove the virus - don't forget to enable it ...
Computer Freezing.	11/15/2006
Q: I'm sorry, I should have said this before. This has only been happening recently. Before that both ... A: Even though yiu have checked for viruses, try using Internet Explorer and go to: ...
VIRUS'S	11/14/2006
Q: what is a computer virus and it's affects please? A: A virus is a program or piece of code that is loaded onto your computer without your knowledge and ...
No picture display	11/12/2006
Q: I attempted what you suggested; however, when I click the Device Manager tab, all I see is a bunch ... A: Right click My Computer, chjoose Properties, under the Hardware tab click Device Manager, then ...
My profile is gone	11/10/2006
Q: When I booted up yesterday morning, all files are gone, and my profile has also been eliminated. ... A: If you are using WIndows XP, try using the System Restore. Go to Start, Programs, Accessories, ...
trojan ssttr.dll	11/10/2006
Q: we are running windows xp home and were lucky enough to aquire this trojan. norton's cannot do ... A: Is that the name Norton gave or was it something like Trojan.Vundo? Please let me know. In the ...
Out of control mouse	11/9/2006
Q: I have Win98SE on a 7 year old pc with a KeyMouse mouse. After working for about 5 minutes or so my ... A: Is it possible to try a different mouse and see if the problem still happens? It is possible for a ...
pls help me about this problem	11/2/2006
Q: Each time I open my computer and after little time a box automatically appears that says " bfxtray ... A: bfxtray is spyware. You mention that you use NAV and that it is up to date, make sure you run a ...
anti virus scan	11/1/2006
Q: whenever i've finished a scan for viruses,using Avast AV, it tells me it was unable to scan certain ... A: That shouldn't stop it, an ASK file is just a data file. For the fun of it, try running the free ...
2006 Norton Antivirus	10/31/2006
Q: When I tried to install the 2006 Norton Antivirus just purchased, my laptop told me that I need to ... A: Once Norton quarantines files, they cannot cause anymore damage to your computer and are safe to ...
virus, spyware	10/31/2006
Q: I have a problem which is more common than I dared believe. I cannot change the wallpaper on my ... A: Check for viruses and/or spyware first. Using Internet Explorer, go to: ...
How to detect and delete virus	10/30/2006
Q: I can't download anything from the web. So can you help me by telling me that my labtop has gotten a ... A: At the following site, scroll down until you see Post #7 on 21-Sep-2001 06:00 AM: ...
zonealarm 6.5	10/28/2006
Q: i read a few reviews and found out that zone alarm is pretty good and so tried out the 15 day trial ... A: Sometimes programs will slow down the computer, then you have to figure out if the program is worth ...
defender pro antivirus stopped working	10/20/2006
Q: I am writing this for my daughter. she said she has viruses on her computer and her defender pro ... A: Can she start the computer in Safe Mode? If yes, do so and run a virus scan there. Do you know the ...
virus	10/20/2006
Q: I can get on internet, can’t load internet explorer of download any files. i have aol and can get on ... A: Try going to Start, Accessories, System Tools, System Restore and restore your computer to a day ...
Nebuler trojan	10/19/2006
Q: I have Norton Internet Security, but I have been infected with Nebuler trojan. Norton cannot delete ... A: I would suggest contacting HP at: ...
Virus or spyware that opens webbrowser	10/19/2006
Q: I am thinking I have some sort of a virus or spyware on my laptop. Webbrowsers just all the sudden ... A: Before running Spybot, did you check for updates? You might want to download Ad-Aware SE Personal ...
debugging a laptop	10/18/2006
Q: We have Sager laptop (custom built) that will not connect to the ISP. PC, windows XP. It was in ... A: You could try downloading AVG ot AVAST, put it on a CD, then attempt to run it on the laptop - you ...
Bloodhound	10/17/2006
Q: I have a Bloodhound.Exploit.33 virus on my PC running XP. Norton Av detects and repairs but keeps ... A: Disable System Restore, then run a virus scan and let Norton repair. Afterwards, enable System ...
viruses or trojans present?	10/16/2006
Q: Have an Emachine, 2.70GHz processor, 40GB hard drive, 256MB DDR SDRAM with MS Windows XP Home ... A: Make sure that you have the latest updates for Norton, new protection came out today, run ...
user control panel	10/16/2006
Q: Hey Lorry this is sanju once again. when trying to create user account an error massage say "Windows ... A: Check out the following from Microsoft: ...
Browser Highjack 2	10/14/2006
Q: I was browsing using the internet explorer and all these pop ups keeps showing up. I always get ... A: Am assuming that you are using Windows XP, correct? Try disabling Messenger Service, this is ...
bloodhound.exploit.64	10/13/2006
Q: how can i remove the virus bloodhound.exploit.64?thx! A: http://www.sarc.com/avcenter/venc/data/bloodhound.exploit.64.html#removalinstructions Using ...
virus problem	10/11/2006
Q: I am really grateful for the effort that you have put to finding solution for my problem.I just now ... A: By going to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym you are just ...
virus problem	10/10/2006
Q: With the links you have provided I ran the virus detection from the symantec and it found out more ... A: Check out the following from Symantec for removal instructions: ...
check for spyware etc........	10/10/2006
Q: I am going to inspect a ladies computer for spyware/adware etc tomorrow. Is there some utility I can ... A: You could put them on a CD but you would still have to install them on her computer and then check ...
bloodhound.mbr in my acer notebook	10/9/2006
Q: Good on you that finally i found you. I have found threat namely bloodhound.mbr in my acer note ... A: Check out the following from Symantec: ...
Internet Search	10/7/2006
Q: When i do an internet search, I click on a link and get redirected to another site. I have to cut ... A: This has happened to me also, if I make another browser the default, it usually works okay. If ...
Switching from Norton to McAfee	10/6/2006
Q: I'm just curious if it sounds right to you that I wouldn't need a key code for the McAfee software ... A: In order to be able to use McAfee VirusScan Home Edition's Instant Updater, you will first need to ...
Switching from Norton to McAfee	10/6/2006
Q: I am currenly running Norton anti-virus on my home computer that expired a couple of days ago. ... A: Here's what I do if I were in your situation, see if any stores are selling NAV with rebates for ...
Antivirus Internet Security Software	10/6/2006
Q: Trying to figure out whether it is better to purchase those 'Internet Security Suites' (all in one ... A: A friend of mine has the paid version of Adware SE and thinks it does a great job. In fact, they are ...
two security systems running	10/5/2006
Q: I currently have: Windows Security Center AND AOL Safety & Security Center installed. Should I be ... A: I would use just the AOL version, then if you think you have a problem with spyware, I would suggest ...
OutWindow Virus/Spyware	10/5/2006
Q: On the bottom left hand side of my screen a small window appears every 1 - 2 seconds that says ... A: Haven't heard of anything like this before. Not knowing which AV program you use, I would suggest ...
Laptop Keyboard double letters	10/3/2006
Q: Our church's Dell Inspiron laptop (Win XP) has suddenly started to type double letters and sometimes ... A: Asked a friend for their advice and they came back with: I suspect a problem with the keyboard ...
temporary internet files	10/1/2006
Q: In the past 3 days I have noticed hundreds of temp internet files IE5 when I use CCleaner. They are ... A: Have you checked for viruses and/or spyware? Using Internet Explorer, go to: ...
Good anti virus	9/30/2006
Q: Do you how to tell an anti virus ia a good one? Is AVG better than Norton? Thank you, Frans ... A: No matter which AV program you decide to use, the main thing is to update at least once a week and ...
trojan horse generic downloader.gg	9/28/2006
Q: I have recived the trojan horse generic downloader.gg from msn messenger, and my avg says it healed ... A: As each AV program has a different name for the same virus, I would suggest that you should go to ...
strange virus	9/28/2006
Q: Today my anti-virus program detected a virus called backdoor.Delf.Aka What is this virus? it is the ... A: Couldn't find anything about it, except what I found at google: ...
defending the connection	9/28/2006
Q: i'm setting up a peer to peer on 2 computer in my internet cafe. Is there any ways to protect my ... A: Your version is out of date, I would suggest purchasing Norton AntiVirus 2006, better yet 2007, ...
virus	9/26/2006
Q: What virus is currently the biggest threat? (What is its name, what type is it, what damage does it ... A: Check out the following from Symantec: ...
Trojans problems and suspicious emails popups	9/24/2006
Q: I need serious help in getting rid of some trojans. It happen last week when I was typing on Ms word ... A: Avast is a good AV program, even though you have that installed, using Internet Explorer, go to: ...
Someone is trying to put a virus on my computer.	9/24/2006
Q: Just recently I have been getting a really weird e mail on my computer. I dont open it because there ... A: Have you checked for spyware? I would suggest downloading Spybot - Search & Destroy 1.4, a program ...
w32.rontokbro@mm worm	9/23/2006
Q: i have purchased Norton 2006 last week. i installed it and ran live update so that my virus ... A: As long as w32.rontokbro@mm is in quarantine, your computer should be safe. If you want to remove ...
Spyware	9/22/2006
Q: I got my first spyware. I found out last night when I turned on my computer. The windows told me ... A: If you got a pop-up window saying there was spyware on the computer, was it trying to sell you a ...
spyware	9/21/2006
Q: the Earthlink spyware scan says i have the coolwebsearch spyware. i already have the cwshredder and ... A: Even though Spycatcher is installed, try downloading Spybot - Search & Destroy 1.4, a program that ...
xp account login logoff virus	9/20/2006
Q: Of course the only computer we have without protection, finaly got a virus. Older Dell, running XP ... A: Check out the following from Microsoft: http://support.microsoft.com/kb/308041/#3 Using Internet ...
Windows Explorer becoming blank after deletion of a file	9/20/2006
Q: Many thanks for your reply. 1. Windows Updates – I update them real time, I mean auto update. ... A: I asked a friend of mine for his advice on your question, he came back with: Sukhen seems to have ...
Windows Explorer becoming blank after deletion of a file	9/19/2006
Q: After I delete a file using Windows Explorer, the explorer is remaining blank for 2-3 minutes. As ... A: Do you have the latest Windows Updates? If not, go to Windows Update and download the availabole ...
strCodec	9/16/2006
Q: recently i have downloaded a program that was almost a virus, i tried alll anti virus and spy ... A: Using Internet Explorer go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
virus deleted all content of my word files	9/15/2006
Q: I am about to follow all your instructions but I have one more question. I don't know exactly when ... A: You could try System Restore but they might not be there but it's sure worth the try! Viruses are ...
virus deleted all content of my word files	9/15/2006
Q: about ten days ago I discovered that the text was completely deleted from almost all of my Word ... A: Even though you have McAfee installed, using Internet Explorer go to: ...
NetSky issue	9/14/2006
Q: NetSky is one of wildspread virus and also give most of people headach. With this range of virus, i ... A: Check out the following for information: ...
need help with virus	9/13/2006
Q: OK so what do i do if, the virus has disabled the boot from cd option and you are not able to change ... A: I wouldn't use the Restore CD, for some reason, am thinking that somehow might be infected. I would ...
Frozen Screens	9/13/2006
Q: Have a problem when I am checking and deleting my email online in MSN. I get frozen screens. When I ... A: Do you have the latest version? If not, update. It could also be a virus, using Internet Explorer, ...
How can i remove this viurs w32.Rontokbro@mm	9/13/2006
Q: Rontokbro@mm. A: Symantec explains how to remove it at: ...
need help with virus	9/12/2006
Q: ------------------------- Hey Lorry, I am the local repair shop. But this one has threw me a ... A: Am assuming that this is store brand computer, right? Do have the Windows XP key for it? If yes, I ...
need help with virus	9/12/2006
Q: Friday a virus came into my network, i have a linksys wrt54gs it hit 3 computers at the same time ... A: The first thing I would do disconnect all computers from the network, then reformat and do a clean ...
Virus	9/11/2006
Q: I tried HijackThis and deleted MyWebSearch successfully. Still the problem persists. Below is the ... A: Did you run the free viruse scan as mentioned earlier? Did you go to the PC HEll site for removal ...
Hard Disk Security	9/10/2006
Q: I intend to give my old PC away to a group that I belong to, who would use it to store various items ... A: Defragmenting puts similar folders back together, it doesn't remove anything. If you have the ...
Virus	9/9/2006
Q: I tried the Spybot Search & Destroy software. It detected some files as problematic and deleted them ... A: You mentioned using Spybot Search & Destroy, did you run the free scan from ...
Virus?	9/9/2006
Q: My question is that for the past month or so I keep getting a message that pops up saying"Generic ... A: This might be may occur if use an old HP printer driver or an old HP scanner driver. Check out the ...
trojan virus	9/8/2006
Q: ------------------------- THIS IS A FOLLOW UP QUESTION, WILL IT MAKE ANY DIFFERENCE IF I HAVE ... A: No difference, sometimes you can start Windows 98 in Safe Mode by holding down the CTRL key when it ...
virus	9/8/2006
Q: My pc having a virus desktop.ini. I have norton av 2005 fully updated up to last month. It can't ... A: "Norton AV fully updated up to last month", kind of scary as Norton has put out new protection ...
Virus	9/7/2006
Q: Sure you heard this before. One night surfing suddenly my server changes, differnt buttons, etc. ... A: Never heard of eAceleration Stop Sign, sorry. Did a search on Google and came up with the following ...
Virus	9/7/2006
Q: My system is virus infected. I am not able to access my yahoo home page. Which anti-virus can detect ... A: Have you tried using System Resotre? Using Internet Explorer, go to: ...
spy ware	9/5/2006
Q: hai, lorry. this is pavan. thanks for your suggestion. and one more qsk, that is I remove the spy ... A: Prevx 1 is a program to help keep spyware off the computer. Check out what people said about the ...
re: spasm on computers	9/4/2006
Q: I have a lot of problems with unwanted e-mails or spasm? offering FREE CHEQUES, etc. I got almost ... A: Check out MailWasher at: http://www.mailwasher.net/faq.php#_Q._Which_email Check out Yahoo Spam ...
spy ware	9/4/2006
Q: how to delete the spy ware and virus. I know the free removeler sites ,but the sites are only find ... A: Any installed antivirus programwill help keep viruses off the computer if you update it and run a ...
Virus problem	9/4/2006
Q: Lorry, first thank you for your prompt reply. I followed your suggestion but Symantec gave me a ... A: Usually Norton finds anything, so glad you got a clean report. The only other thing to try would be ...
Virus problem	9/3/2006
Q: I ran Trend-Micro Housecall and it identified an infection: CRCK_TMPROD.A It could not remove it ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
viruses and system restore	8/27/2006
Q: I bought a computer last week. It is a 2006 Dell dimension that runs on windows xp . As I was ... A: It's better to remove the virus via an antivirus program or manually removing it. Save the System ...
Removing W32.Rontokbro@mm	8/27/2006
Q: I am trying to clean up files which are infected by W32.Rontokbro@mm When I am tyring to run a free ... A: Symantec explains how to remove W32.Rontokbro@mm at: ...
Yikes!!!	8/25/2006
Q: I have been having a problem that I am having a problem getting resolved. I currently have AVG, ... A: As each AV program has a different name for the same virus, using Internet Explorer, go to: ...
Virus does not quarantine, or delete.	8/23/2006
Q: After doing a virus scan using Norton Antivirus, it found some minor virus (which were able to ... A: To remove Downloader.Trojan, go to: ...
ZoneAlarm Firewall	8/22/2006
Q: when I boot up my computer, I get an icon in the system tray,it is a red shield with a cross in ... A: It's safe to to download and install ZA without enabling Windows firewall. You know that you are ...
ZoneAlarm Firewall	8/22/2006
Q: when I boot up my computer, I get an icon in the system tray,it is a red shield with a cross in ... A: If you are using Windows XP, and I'm fairly certain you are, that's is normal. The same thing ...
virus in my system	8/22/2006
Q: I am Ashish. My PC is infected by a virus which cant be treated using norton 2005 and many other ... A: What is the name of the virus? After running the Norton scan, did you follow the directions on how ...
introduction	8/21/2006
Q: what is virus what is anti virus what is the concepts of both, how virus hurt what i loose if i have ... A: A virus is a program or piece of code that is loaded onto your computer without your knowledge and ...
internet connectivity	8/20/2006
Q: i am souvik from India. u see my dad got a new dell laptop 6400 inspiron series.this laptop has ... A: The odds are that he has Noron AntiVirus installed. Many companies install it for 6 months with a ...
viru	8/19/2006
Q: I have customers going to my website saying it has a virus (download XPL.WMF) Is this on my ... A: Do you have all of the Windows Updates available for your computer? If not, please get them. Check ...
Looxee keylogger	8/18/2006
Q: I tried your suggestion, but the next morning Looxee is still there. I was familiar with the page ... A: Did you disable Sytem Restore first, before running the scan? Very important to do so, otherwise the ...
Virus - affecting keyboard?	8/18/2006
Q: We believe we rec'd a virus on our Toshiba laptop. The keyboard becomes completely disabled (any ... A: First I have to ask the obvious,verify that the keyboard is connected to the computer. Unplug it, ...
WinAntivirus Pro 2006	8/17/2006
Q: I have a very annoying problem on my PC when using Internet Explorer or Firefox browsers. Almost ... A: Sorry, I hit the wrong button earlier. Disable System Restore, update Spybot S&D and Ad-aware SE. ...
Looxee keylogger	8/16/2006
Q: I use Windows XP sp2 with nod32, spybot S&D, AdAware SE, and Outpost firewall. Outpost anti-spyware ... A: Before running Outpost scan, disable System Restore. After Outpost removes it, remember to enable ...
abt a virus/trojan	8/15/2006
Q: after enteing into Win XP my and opening any window..it starts scrolling up and down.. i formatted ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Mouse Arrow not moving at times	8/12/2006
Q: Followup To Question -Followup To Question -Hi Lorry: Thanks your latest advice. Since I am not ... A: You want to be in Windows Explorer, not Internet Explorer - two different programs. Am pretty sure ...
Mouse Arrow not moving at times	8/11/2006
Q: Followup To Question -Followup To Question - Hi Lorry: Thanks your latest advice. Since I am ... A: I believe that %UserProfile% is a variable that represents the current user's space in the Documents ...
Trojan horse	8/10/2006
Q: I have 4 trojan horse in my AVG virus vault,if I delete them will they disappear from my computor ... A: If you running Windows XP, I would suggest disabling System Restore, run the virus scan and remove ...
ZoneAlarm Firewall	8/9/2006
Q: when I boot up my computer, I get an icon in the system tray,it is a red shield with a cross in ... A: I also use the free version of ZoneAlarm, good product. When notified that's there's an update ...
Mouse Arrow not moving at times	8/9/2006
Q: Followup To Question - Hi Lorry: Thanks your latest advice. Since I am not very conversant with ... A: 2.* To actually delete the security risk: o Click its file name (under the Filename ...
antivirus online	8/8/2006
Q: Followup To Question - respected please indicate free online antivirus for scanning and removal of ... A: With the free version of AVG, I've noticed that if it finds a virus during a scan - it cannot remove ...
Mouse Arrow not moving at times	8/8/2006
Q: Since I am not very conversant with computing, I will take my time to study and follow-up. Will ... A: Are you using Windows XP? If yes, instead of using your NAV use Internet Explorer, go to: ...
antivirus online	8/7/2006
Q: respected please indicate free online antivirus for scanning and removal of virus my internet ... A: It comes down to no matter which AV program you install, it will slow down the computer - as it is ...
magne2t	8/5/2006
Q: you see i use bitdefender 9 ,it has detected <System>=>HKEY_CLASSES_ROOT\MAGNET ... A: Even though you use Bitdefender 9, I would suggest using Internet Explorer, go to: ...
Trojan Horse reluctant to leave.	8/5/2006
Q: I'm a Volunteer here in PC Hardware, so I thought I'd try and get a solution to a problem I am ... A: Even though you NAV 2005 installed, using Internet Explorer, go to: ...
Need help !!!	8/4/2006
Q: I have a dell laptop 8600 the OS is xp pro..Its start up w/no problems but my icons and start menu ... A: Have you tried right clicking the Desktop, Arrange icons by and check Show Desktop icons? Check out ...
new viruses	8/4/2006
Q: I recieved a warning about a virus about Osama Bin Laden having been caught and being told not to ... A: Bin Laden Warning Hoax August 2005 This message is partly correct. The body of the message ...
Mouse Arrow not moving at times	8/3/2006
Q: I suddenly encountering the mouse arrow not moving freely as previously. Sometime it is not moving ... A: Make sure that the connection to the computer is secure, unplug and the replug it. Try updating the ...
Trogan	8/3/2006
Q: I think my computer has been infectecd by the Obscured Html trojan can you tell me how to remove it ... A: Even though you scanned with McAfee, I would suggest that you go to the following site using ...
Mouse Arrow not moving at times	8/2/2006
Q: I suddenly encountering the mouse arrow not moving freely as previously. Sometime it is not moving ... A: It's possible that the mouse needs to be cleaned. Rubber that rubs off a mouse's ball onto ...
IASDLL.DLL	7/31/2006
Q: Every time I turn my computer on I get the following error message: "Intel Audio Studio - Error 53 ... A: Symantec explains how to remove Spyware.InvisibleASpy at: ...
Hosts File	7/31/2006
Q: I read an article on how to lock the hosts file using Spybot search and Destroy.Do you think this is ... A: Note that even with this tip it is still possible for some spyware and adware to unlock the hosts ...
win32/lstbar.AS	6/7/2006
Q: I'm pretty afraid of messing with the registry and without a tool, that's what I think they are ... A: Follow-up Hi Denise, The following site has information on how to remove Trojan.Adclicker: ...
w32/lst.AS	6/6/2006
Q: I am running XP and my AV software is provided to me with my ISP, it's name being ETrust ... A: Even though you have EZTrust installed, I would suggest using Internet Explorer, go to: ...
Problems with Dr watson...virus ??	6/5/2006
Q: a few days ago my computer started to collapse freezing all the desktop items and after seconds ... A: Using Internet Explorer go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Internet Security	6/5/2006
Q: Like most other internet users I take internet security very seriously, not only to secure sensitive ... A: I have heard these programs but have never used them, saying that, I really can't be much help - ...
Anti virus program removed windows application	6/3/2006
Q: I tried installing Norton System works 2006 on my home computer, Win 98. It all seemed to install ... A: You should have only one antivirus program running at any given time, there is a conflict with the ...
I have a virus	6/3/2006
Q: I know I have a virus on my computer, my task manager has been disabled and I'm having issues with ... A: Using Internet Explorer, if you can, go to: ...
trojan mailskinner	6/1/2006
Q: i am souvik from india, i have spybot and a trial version of spyware doctor and ad aware(free) you ... A: Check out the following for information: ...
mouse/keyboard disabled?	5/31/2006
Q: I have a labtop and use Windows XP and my mouse and keyboard sporadically suspend and become ... A: You mentioned Symantec, did you try running their free virus and security scans? Go to: ...
virus removal	4/13/2006
Q: I'm really getting frusterated,have to walk away for awhile sometimes. Your help has been awsome, ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
Windows Explorer Problem	4/13/2006
Q: my PC is open for my office staff to use and thus, it is open to virus/trojan attacks. I think my PC ... A: Each AV program uses different names for the same viruses. Saying that, using Internet Explorer go ...
ask	4/11/2006
Q: i have DSL connection & i want to recommend me a specific program to prevent my port i got MCAFEE ... A: McAfee is a good program, but then again again so Norton's SystemWorks. Check out what Norton offers ...
Lorry, I dont have Norton...	4/10/2006
Q: Lorry, I dont have Norton Anti-Virus. So,I guess the virus removal instructions do not apply. I ... A: After you disable System Restore, run the free virus scan from the following site: ...
Hi Lorry, I know that this...	4/10/2006
Q: I know that this query might be out of your expertise, but I was hoping that you could assist me ... A: This is out my expertise, try posting this question to someone at: ...
Actually, that didn't work. I...	4/10/2006
Q: Actually, that didn't work. I didn't see Clean Install anywhere. I still get the same error ... A: At the following site, click on ZoneAlarm: ...
Trojan Vundo Virus	4/9/2006
Q: I am having problems with the Trojan.Vundo virus. I have downloaded the removal tool from Symantec ... A: I'm guessing that you are using Windows XP, right? If yes, disable System Restore, now run use the ...
Virus-mircrosoft word	4/9/2006
Q: I am trying to write a paper: part of it is in columns and part isn't. So. Anyway, Microsoft word ... A: To use most of the free virus scanners, you must use Internet Explorer, otherwise, they will not ...
answer on 3/14 for removing virus	4/8/2006
Q: I'm still bludgening my way through your previous instructions for removing ... A: When Symantec asks that you start your antivirus program, am assuming that they want you to run it, ...
I ran a virus scan using AVG...	4/7/2006
Q: I ran a virus scan using AVG and came up with the following viruses: Counter.class VerifierBug.class ... A: Each AV program uses different names for the same virus. I would strongly suggest that you open ...
I don't think that quite answered...	4/7/2006
Q: I don't think that quite answered my question. What I don't seem to understand is how I was able to ... A: Perhaps you should uninstall ZoneAlarm and just use the firewall program that comes with WIndows XP. ...
Lorry, I'm sorry to keep bothering...	4/7/2006
Q: Lorry, I'm sorry to keep bothering you time and again. But here's what happened. As I mentioned ... A: ISSVC.exe is part of Norton's Internet Security. If you have that installed, allow it, if you have ...
Lorry, I find this rather...	4/7/2006
Q: Lorry, I find this rather strange. I just installed ZA onto my computer and this time, it allowed me ... A: I don't know why you encountered the problem of connecting but I can tell you that a lot of ISPs ...
Lorry, you're the best! I...	4/6/2006
Q: Lorry, you're the best! I mean it. You have actually taken the time to provide in detail every step ... A: I would use 14 days. Under scanning, C & D should stay checked, you might have to scan each one on ...
Lorry, I have downloaded and...	4/6/2006
Q: Lorry, I have downloaded and installed AdAware onto my computer. A few questions: a. I would ... A: Check for updates before running program. Then follow the directions here to do a full scan: 1. In ...
Thanks again, Lorry. I am...	4/6/2006
Q: Lorry. I am now downloading and installing AVG on my computer. Again, any recommended settings? What ... A: The following link is for the free Ad-aware SE: http://www.download.com/3000-2144-10045910.html ...
Lorry, I just got off the...	4/5/2006
Q: Lorry, I just got off the phone with Bell South technical support. Apparently, I am not protected ... A: Heard from one of my friends, they came back with: That's a rip off if I ever heard one. ...
Automatic updates is turned...	4/5/2006
Q: Automatic updates is turned on. I believe it is, but how do I check if Tea Timer is enabled?Thanks ... A: Once installed, enable Tea Timer. Open the Spybot Search & Destroy, click the "+" sign next to ...
Suspected email virus	4/4/2006
Q: My laptop running WXP Home has become infected with something that is causin g Outlook 2000 to ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
Hi Lorry, I'm not sure...	4/4/2006
Q: I'm not sure if my follow-up question came through; however, as you recommended, I installed Zone ... A: Your follow-up questionwas received but I was waiting for a friend for their advice. With ZoneAlarm, ...
someone stole my brand new...	4/3/2006
Q: someone stole my brand new dell notebook is there anything a new user has to do as in ... A: I wasn't sure so I asked a friend for their advice, they came back with: There is a "call home" ...
Thanks Lorry. Have a few...	4/3/2006
Q: Have a few questions though. First of, I use Windows XP and currently have AVG and Spybot installed ... A: I would suggest using Windows Defender plus the other programs. Windows Defender is an added ...
Hi Lorry, I was looking...	4/3/2006
Q: I was looking for a good anti-virus and anti-spyware software sometime ago and you suggested the AVG ... A: I still think AVG and Spybot are the way to go, if you want free programs. AVG should update ...
adware-spyware	4/1/2006
Q: I wanted to ask you, if you know some good Adware-Spyware program that does a good job and who is ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
Virus or something	3/31/2006
Q: my problem is that when I try to go to gmail.com I get this The page cannot be displayed The page ... A: Check out the following site for the analysis of your HijackThis report: ...
------------------------- ...	3/31/2006
Q: I have a HP computer. Windows XP. Recently my computer started being really slow. It take for 1-2 ... A: Download the Spybot on the working computer, put it on a CD, then install and run it on the home ...
I have a HP computer. Windows...	3/31/2006
Q: I have a HP computer. Windows XP. Recently my computer started being really slow. It take for 1-2 ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
my desktop come out one new...	3/30/2006
Q: my desktop come out one new icon,which can not be deleted , what shoul i do ? its name is ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Boot Virus HELP?	3/30/2006
Q: hopefully u can help me with my problem. i use a Win Xp sp2, 1gb ram, 1.8 ghz processor, 40 gb HD. ... A: Microsoft explains Explanation of error codes generated by Device Manager in Microsoft Windows XP ...
Firewall blocking messenger	3/29/2006
Q: My firewall is stopping me accessing my msn messenger. everytime I try to log in it tells me the ... A: Which firewall program are you using? For example, if you use Zonealarm, check out the following ...
download.trojan, unable to delete	3/28/2006
Q: OS: Windows XP Home Edition Hello, I have a virus in my system at the following location; ... A: Symantec explains at: ...
Virus Infection	3/27/2006
Q: I have Windows XP with Avast virus protection. I had been loading a friends USB data stick with ... A: To start the computer in Safe Mode, keep tapping the "F8" key until you get a window with different ...
msoftconf12.exe	3/27/2006
Q: I cannot run my adaware past the above file. It gets stuck on it all the time. Can you tell me how I ... A: Make sure that your ad-aware program is up to date. Start the computer in Safe Mode by tapping the ...
Trojan	3/27/2006
Q: I have The Shield Pro anti-virus program installed on my laptop. After it scanned my computer, it ... A: What is the name of the virus, not the location? It's possible that the program needs to be unzipped ...
wiping out all files	3/27/2006
Q: Followup To Question -Would I'd be able to wipe out everything off my computer and get ride of this ... A: In the order that the viruses are listed, are the sites that have information on and removal ...
wiping out all files	3/26/2006
Q: Followup To Question - Would I'd be able to wipe out everything off my computer and get ride of ... A: I need the name of the virus, not it's location to help you. Once you give me that information, I ...
Virus?	3/26/2006
Q: Even in safe mode, I can't see the content area of the Norton AntiVirus, so I can't launch a scan. ... A: If you cannot run a virus scan in Safe Mode, yet you could run Webroot's Spy Sweeper, Lavasoft's ...
wiping out all files	3/25/2006
Q: Would I'd be able to wipe out everything off my computer and get ride of this Trojan i got and still ... A: Not knowing which Trojan/Virus is on the computer, I would suggest using Internet Explorer, go to: ...
Virus Alert!	3/25/2006
Q: I recently installed Limewire and got a virus from it. I keep getting this popup in the system tray ... A: Limewire, like many other P2P sites, are known for spreading viruses and/or spyware. If anything, ...
help with virus/spyware....Quake 2.0	3/25/2006
Q: I did these steps. They didnt work...something keeps installing this program...spwyare quake ... A: Did you disable System Restore first? If you do not disable System Restore, it will just keep on ...
help with virus/spyware....Quake 2.0	3/24/2006
Q: i have some virus or spyware that keeps installing Spyware Quake 2.0 on its own and there is aways a ... A: You could copy and paste the Hijack This report at the following site and will tell the good and/or ...
trojan	3/24/2006
Q: my norton security told me i had a 'download trojan' on my computer [ which 2 days earlier had been ... A: I would suggest verifying the fact that Norton stopped the Download Trojan first. Run LiveUpdate and ...
viruses and other problems...	3/23/2006
Q: I'm curious to know the answer to this: If I'm logged into Yahoo and leave my computer for several ... A: Yes. As long as you are connected, your computer might be compromised. If you do not have one ...
how to delete these	3/22/2006
Q: ok...well ive tried to run my antivirus/spyware prgrams in safe mode to delete these things. (VGA, ... A: Disable System Restore by going to Start, Programs, Accessories, System Tools, System Restore, click ...
win 95	3/22/2006
Q: my icons on desktop in win 95 keep running away from my pointer as i try to point to them ...i am ... A: Your computer is likely infected with the Magistr worm. This nasty piece of code goes by many names, ...
Trojan Virus	3/21/2006
Q: How do i remove a trojan from the PC, after it has been found & deleted by Microsoft Antispyware ... A: Disable System Restore and then run the programs. By the way, Microsoft has Windows Defender, which ...
trojan and dailer 269 252?	3/20/2006
Q: i got a trojan and somethind called a dailer 269 and dailer 252. i spyswept it like 5 times and ... A: Even though you have McAffe installed, using Internet Explorer go to: ...
Hi Lorry, I understand...	3/17/2006
Q: I understand that your area of expertise is assisting with virus removal. However, since you're into ... A: As I don't play any games on my computer, I asked a friend for their advice. They came back with: I ...
Virus Problem	3/17/2006
Q: I just got a virus that I can't seem to get rid of. It's called the CARDS625.exe download.trojan and ... A: Even though you have Norton installed, using Internet Explorer go to: ...
How to remove system32\blank.htm?	3/16/2006
Q: I have a notebook HP, with WinxP SP2 Home Edition. I've run RegistryFix v5.0 and encounterd the ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
trojans	3/16/2006
Q: I get the following files that I can not remove or quarantine. gdnUS2296.exe Downloader-XC ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Spyware remover software	3/16/2006
Q: I have a new Dell XPS 400 with a Pentium D 2.8 Ghz processor and Windows XP Multimedia. I'm using a ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
VIRUSES	3/15/2006
Q: Lorry Hi, I can truly use your help, Im not certain if a VIRUSE removed all my documents from my ... A: If there's a good chance that you deleted the documents, I would bring the computer down to the ...
Browser Hijack	3/14/2006
Q: Something had taken over my Internet Explorer. These are the symptoms: - When I search using Google ... A: Even though you have AVG installed, with Internet Explorer, go to: ...
virus	3/14/2006
Q: I'm 10 months new to computers.I'm 52 yrs old.In Oct/05 I bought a new emachine desk ... A: You need to get an antivirus program installed, I didn't see any mentioned above. AVG is a good free ...
Intranet URLs	3/14/2006
Q: I work on a Intranet website management project. I use a Toshiba Tecra laptop and IE 6.0 If the ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
Browser Hijack	3/13/2006
Q: Something had taken over my Internet Explorer. These are the symptoms: - When I search using Google ... A: Did you check for updates before running Spybot and/or Ad-aware SE? If running Windows XP, you might ...
Nasty Worm	3/13/2006
Q: It appears I have a nasty worm/virus on my network here at my office. It started when I tried to ... A: Disconnect the computer from the network, if you haven't done so already. Since you cannot keep the ...
anti-virus turned off	3/13/2006
Q: i have f-secure internet security 2006 it is showing as turned off how to i check my computer for ... A: Sounds like a virus disabled F-Secure. Using Internet Explorer, go to: ...
W32/Bliss.C &W32/Trojan.ATA	3/11/2006
Q: I have these two virus in my computer in files that won't allow access to delete by me or by virus ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Virus Scan	3/10/2006
Q: I have tried many programs to rid my computer of a virus. I have used spyware doctor and stopzilla ... A: Assuming that you have an AV program installed, start the computer in Safe Mode and run a virus ...
Computer meltdown	3/9/2006
Q: I had a WIN98 machine connecting remotely to a WIN2000 server. On logoff from the server, I'm told ... A: It's very possible that there was/is a boot virus on board. Can you start the computer in Safe Mode. ...
Pesky bug and Google Searches.	3/8/2006
Q: perhaps you can help me. I have asked this question on the Google help board and I get the same ... A: Before running Spybot, check for updates, same goes for Ad-aware SE. Even though you scanned with ...
Trojan on Windows ME	3/8/2006
Q: I am operating Windows ME on a DELL Dimension L800r, and my McAfee Virus Scan has detected a Trojan, ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
I have windows 98 on my computer....	3/8/2006
Q: I have windows 98 on my computer. Iwas online and downloaded a screensaver and wallpaper and could ... A: Did you try rebooting the computer? That usually puts everything back to default. If not, start the ...
Help on Virus?	3/4/2006
Q: I was watching a windows media file (wm10) & running a virus scan (mcaffee v10). Suddenly ... A: Can you start the computer in Safe Mode, by tapping the "F8" key when the computer first starts? If ...
need to know	3/2/2006
Q: i want to know which is better the "MCAFEE ANTI VIRUS" or "NORTON ANTI VIRUS" ? & why ? note: i ... A: That is a personal thing, they are the top two paid for antivrus programs. Whichever you choose to ...
IE Tabs missing (virus) ?????	3/2/2006
Q: Got the laptop. Did all the things you recommended, no good. Still same thing. I think it is ... A: Have asked a few friends about this, so far one emailed me back with: Sounds like whatever he's got ...
probable virus	3/2/2006
Q: Hey there, the problem that I am having is pretty damn weird... its been 5 days and my Internet ... A: Even though you have AVG installed, using Internet Explorer go to: ...
IE Tabs missing (virus) ?????	3/2/2006
Q: Well none of that worked. Like I said earlier I CAN NOT DOWNLOAD. This "thing" stops me from doing ... A: Is your Symantec AV up to date? If yes, run a virus scan in Safe Mode. Do you know the name of the ...
IE Tabs missing (virus) ?????	3/1/2006
Q: System: Windows XP Pro, IE (newest version) Problem: -Tabs missing on IE. -When I go to download ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Windows Media Player	2/27/2006
Q: Lorry- I did what your friend asked, but my files are already set as Windows Media Player to open ... A: Not knowing how long it will take for my friend to get back to me, check out the following: ...
"This looks like virus"--> Heeeeeellllpppp	2/25/2006
Q: I got this virus on msn. My friend sent me this thing that said "hey this looks like you" and a ... A: Even though you Norton installed, go to: ...
windows mp again	2/24/2006
Q: ------------------------- Hey Lorry- No I didn't uninstall wmp...I didn't think you could? I read ... A: At the following site, scroll down until you see,"Unable to render video: XVID decompressor not ...
virus?	2/24/2006
Q: I have two friends with the same problem. Their computers keep turning off by themselves. Isn't ... A: It's possible that the computers are infected with the Blaster virus. Have them start their ...
windows mp again	2/23/2006
Q: I did the whole defragmentation thing, then rebooted my computer. I tried playing those files in ... A: Microsoft has a newer version of their AntiSpyware available, it's now called Windows Defender and ...
Recurring Download.Trojan	2/23/2006
Q: I seem to be having a problem with a recurring Trojan. I'm running Windows XP Professional SP1 on a ... A: To verify if the virus is on the computer or not, using Internet Explorer, go to: ...
NO SOUND.....HELP	2/21/2006
Q: i was at a site an a box came up from my norton anti virus and said trojan horse high risk and it ... A: I would suggest staying with Norton but if you want a decent, free one available from the internet, ...
Virus in C:\\WINDOWS\system32\winp.dll	2/20/2006
Q: My McCafee found a virus called backdoor cfb in my windows system 32 winp.dll. McCafee says to ... A: Check out the following: http://vil.nai.com/vil/content/v_126106.htm Symantec has information on ...
Virus?	2/20/2006
Q: When I bring up the internet, the home page starts to load, I get then an error msg and the internet ... A: Start the computer in Safe Mode by tapping the "F8" when the computer is first starting up, until ...
MSN Messanger trojan virus	2/20/2006
Q: I have the same virus that has affected the post that I read that was displayed on Feb.17th,2006...I ... A: If you have a dial-up ISP, it will take a bit longer. Check out the following sites for information: ...
I HAVE A VIRUS	2/18/2006
Q: I did the symantic and it come up with no blackworm virus bit I keep getting those to pops up ... A: So Symantec found no viruses on the computer, that's good. I would suggest downloading Spybot - ...
I HAVE A VIRUS	2/18/2006
Q: I have the kama sutra virus another name for it is the blackworm .Can you please tell me how to get ... A: The following site has information on and a removal tool: ...
trojan remover!	2/17/2006
Q: I've got Windows XP Home Edition 2002 and I own a Dell Dimension Desktop that I bought in 2002. ... A: Verify that the other viruses are gone - totally. Check out the following: ...
virus link through MSN messenger	2/17/2006
Q: I just logged onto my msn messenger this evening when a friend sent me a message that said somethign ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
MSN	2/17/2006
Q: okay, when i sign on to my MSN it send around this thing say "hey, is this you? ... A: By accident, I hit the wrong button earlier, sorry. Using Internet Explorer, go to: ...
virus problem	2/17/2006
Q: basically i have some but limited knowledge with computers etc. any how i beleive i have some sort ... A: Even though you have Norton installed, using Internet Explorer, please go to: ...
oleupdate.exe	2/16/2006
Q: I had another look through the processes in taskman, and I identifed the problem (I think) as ... A: Each AV program has different names for the same virus, saying that, I would suggest you go to the ...
virus removal	2/15/2006
Q: it's Martha again. Now my friend has a real problem. I downloaded and installed AVG free for them. ... A: Have your friend, using Internet Explorer go to: ...
Something trying to connect to the internet	2/15/2006
Q: A friend of mine is having the following problem with their computer. Everytime she starts up ... A: Check for viruses, using Internet Explorer go to: ...
trojan virus	2/14/2006
Q: Somehow I picked up a virus and i believe it is a trojan. I only used yahoo's virus scan and it ... A: Even though you have Norton installed, using Internet Explorer, go to: ...
white desktop background	2/13/2006
Q: I was recent infected with a number of viruses. I updated my mcafee software and was fortunte to ... A: Even though you have McAfee installed, please go to the following site, using Internet Explorer: ...
mp3nut.dll trojan virus	2/13/2006
Q: I recently carried out a virus scan of my computer and it found a trojan in a file called mp3nut.dll ... A: Each AV program uses different names for the same virus, I would suggest going to: ...
Search page loads behind browser - Google Searches hijacked	2/12/2006
Q: On some of the pages, the page will curl down at the top right corner with a Search field there. ... A: Do a search for viruses. Go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Windows starting	2/11/2006
Q: As i turn my computer (windows XP)on and the screen comes up, whereby you click on your name and ... A: Can you start the computer in Safe Mode? If yes, once in Safe Mode, go to Start, Programs, ...
Hi again Lorry, I ran a...	2/10/2006
Q: I ran a scan using Spybot -S & D and I keep getting the same scan result "DSO Exploit" marked in ... A: Go to Start, Programs, Accessories, System Tools, System Restore, click System Restore Settings, in ...
"Once installed, enable Tea...	2/9/2006
Q: "Once installed, enable Tea Timer. Open the Spybot Search & Destroy, click the "+" sign next to ... A: Once you get to the System Startup Window, the irems on the right side of the page that are checked, ...
Yayay.dll - a virus or spyware?	2/9/2006
Q: my computer just recently got infected by a dll called yayay.dll. what it does is, it injects its ... A: Did you disable System Restore before using the anti-virus tools? Each AV program has different ...
Getting rid of JavaByteVerifyExploit	2/9/2006
Q: The instructions, I received to manually get rid ofJavaByteVerifylExploit were: 1. From the Start ... A: Each AV program uses different names for the same virus. I would suggest that using Internet ...
Hi Lorry, Could you please...	2/9/2006
Q: Could you please educate me on the difference between a virus and spyware? You did recommend AVG ... A: Webopedia explains them better than I do. Virus: Last modified: Friday, February 18, 2005 A ...
mac spyware etc	2/9/2006
Q: I've recently switched to a Mac- advice is mostly that I dont need to worry about it ,yet (!?), ... A: Check out the following sites for information: ...
Virus help	2/8/2006
Q: Ive recently been having problems with my computer.i am using windows 98. Lately, my computer has ... A: Go to Windows Update and download the CRITICAL UPDATES. Even though you have McAfee installed, using ...
services.exe trojan	2/7/2006
Q: I had some spyware and/or virus/trojan install itself on my machine when I made the mistake of using ... A: Check out the following site for removal instructions: ...
Viruses	2/6/2006
Q: i have the following messages in popup windows on my screen, YOUR COMPUTER IS INFECTED dangerous ... A: Never click on a po-up window that states that you need a program, just "X" it out. To verify what ...
get rid of virus (w32-rontokbro@mm)	2/6/2006
Q: my computer has been install AVG antivirus software, spybot s&d and Ad-aware software. the virus ... A: Symantec has the information on how to remove at: ...
download trojan	2/3/2006
Q: how can i get rid of this virus? i have updated norton and cannot delete or quarteen this virus ... A: Do you have the exact name of the Trojan? If yes, go to the following site and do a seacrh: ...
W32.IRCBot.1	2/3/2006
Q: My Windows XP PC has been infected with the W32.IRCBot.1 Trojan - I have sucessfully removed the ... A: Looks like "csrshi.exe" is part of the virus, couldn't find anything about it on Google. Even though ...
VB SCRIPT FILE	2/2/2006
Q: I have got a virus that has changed all my MP3 music and my JPEG pictures into VB script PLease can ... A: Sounds like you got the VBS.LoveLetter virus. Go to the following site to verify which varient: ...
Spyware Strike Removal	2/2/2006
Q: I have this really annoying thing called Spyware Strike, which really believe is the malware. I have ... A: No one could access Allexperts for two days, just goes to show that even the best sites have ...
Virusscan stalling	2/1/2006
Q: I have Mcafee Virusscan,and lately,while running a scheduled general scan,it stops progressing at ... A: Sorry to hear that Mcafee hasn't been much help. It's possible that a virus is stopping it from ...
Trojan	2/1/2006
Q: My virus scan keeps popping up with nwgu32.exe in my temp folder, and when I deleter it, try to ... A: Each AV program uses different names for the same virus or Trojan, using Internet Explorer please go ...
Any program crashes when any drop down menu is clicked with mouse	1/30/2006
Q: My operating system is win98. On jan 30 2006, after an hour of working on computer, the programes ... A: If you are running more than two programs at any given time, depending on the amount of memory, that ...
Revisiting the "Random pop up every 15 minutes"	1/29/2006
Q: Lorry, Thanks for your suggestions on earlier posts on the 15min program/popup in the task bar. I've ... A: Did you let Spybot fix the problem? Even though you have Norton installed, try going to: ...
Keyboard failure	1/29/2006
Q: Do I have a virus, and how can I fix it?: I have Win XP SP2. The PS2 keyboard works if I go into ... A: Don't think it's a virus or spyware. The following site has information regarding different ...
internet security software	1/29/2006
Q: What is the best security software to buy, I want one that doesn't slow down or hog up my hard ... A: If you want a good firewall program for free, check out ZoneAlarm at: ...
Malicious Virus/Spyware & removal.	1/26/2006
Q: Lorry, I am running an intel-based system with windows XP Home & SP2 installed. I have recently ... A: Even though you have AVG installed, please go to: ...
Reformatting hard drive	1/24/2006
Q: I have my son's computer -OS is WindowsXP- which I am sure is infected by a virus. The pop ups won't ... A: I would try checking for viruses and/or spyware before reformatting, basically so yu don't lose any ...
Login Virus	1/24/2006
Q: I NEED HELP! My computer shuts down by it self sometimes, about 7 times to be exact, and I think it ... A: Check out the following for information to gain access to Windows: ...
SMITFRAUD-C	1/23/2006
Q: (I'm trying to be brief but clear) I am a 43 year old permanently disabled house-bound resident of ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
connection +	1/22/2006
Q: I run XP Home and I'd like to know - Is there a way to disconnect myself temporary (have high speed ... A: The only way to disconnect is to unplug the modem, which is no big deal. If you keep the firewall ...
Virus Identity and Removal	1/21/2006
Q: I found a virus on my friend's computer and can't locate it to be removed. I found it running in ... A: You need to know the name of the virus, not the location to remove it. Even if Norton is installed ...
Win32 trojan	1/20/2006
Q: my computer is infected with a Win32 trojan virus. It is spreading to files in my operating system. ... A: Not knowing which Trojan you have, plus the fact that each AV program has different names for the ...
Get rid of Tribalfusion,Fastclick,Casalemedia,Atdmt, Doubleclick for good	1/20/2006
Q: my antivirus, spyware seem to get rid of these but they always come back, ive scanned with Ewido, ... A: Some of those are harmless cookies. If you are concerned, I would suggest running Spybot S&D before ...
Acrobat IE Error	1/20/2006
Q: can u pls help me on this problem. Recently when i close IE Explorer it pop up a windows saying ... A: With Internet Explorer opened, go to Tools, Internet Options, under the General tab click Delete ...
Trojan/Worm Virus	1/18/2006
Q: I currently have avast! v.4.6 Antivirus protection software installed on my computer. The other day ... A: Because each AV program has different names for the same virus/Trojans, please go to: ...
virus help	1/18/2006
Q: Hey i have windows xp and my computer has been messing up and deleting my files. i did a virus scan ... A: Will Windows XP start in regular and/or safe mode? Have you tried using System Restore? Go to Start, ...
Google/gmail	1/18/2006
Q: i went to IE options - advanced - resent settings and it worked. when i reboot, problem comes back ... A: This might be the solution to this problem : biggrin.gif I had the same trouble with my G mail ...
Google/gmail	1/16/2006
Q: My computer works fine and network is fine. I can go to any page on the web EXCEPT Google and Gmail. ... A: Did you try running the freescan from: ...
Trojan Horse Zlob.H	1/16/2006
Q: I will be so grateful if you can help me sort out the damage this virus (Trojan Horse Zlob.H) has ... A: If Norton quarantined the virus, it should no longer pose a threat. Even though you have Norton ...
Spybot Recovery	1/15/2006
Q: Yes, that makes sense now. Could I please just ask you one more thing about Spybot - Is there a pro ... A: Tea Timer is something like a firewall, so I would say it's good to have enabled. If you are using ...
Pop Ups.	1/15/2006
Q: It's a tiny bit better but there is still this one annoying site. It never pops up directly on my ... A: Try downloading CWShredder from the following site: http://www.soft32.com/download_19014.html You ...
virus	1/14/2006
Q: started losing video quality - funny characters in display even during boot-up, then boot starts ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
Pop Ups.	1/13/2006
Q: I just CANNOT stop them. My friend said that it is impossible. What can I do ? The worst site they ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
Cursor Acts Like Left Arrow is Held Down	1/12/2006
Q: I am using Windows XP and all my programs are on/off reacting like thfe left arrow key is held down. ... A: What was the name of the virus that Symantec found, if you remember? Try going back to: ...
w32.Netsky.K@mm	1/12/2006
Q: I have up to date antivirus software (Nortons & SOPHOS)that detected the w32.Netsky.K@mm in an ... A: Are you running both Norton AntiVirus and Sophos at the same time? Hope not, could cause a conflict. ...
removing trojan horse virus	1/11/2006
Q: can u please help me?!? i have a lot of trojan horse generic and clicker viruses on my computer and ... A: To check for viruses, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
start-up problem windows me	1/11/2006
Q: I have a computer that was bought in 1998 which runs windows ME and has done so relatively ... A: Regarding the "windows setup requires 15728640 bytes available on your c: drive" error, the ...
virus	1/11/2006
Q: One of my friend's IMed me and told me to check out her new picture on her myspace page and it ended ... A: Please go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym Click the GO ...
virus removal	1/11/2006
Q: While doing a virus scan I have came across several files that are infected that say they are ... A: Not knowing the virus names I would suggest that you go to: ...
Follow up Norton	1/11/2006
Q: is there really that much of a differnce in the basic firewall protection of the 2004 and the 2006 ... A: When does your subscription run out? Every year I get a new Norton SystemWorks for free, after ...
computer virus!!!	1/10/2006
Q: I've been trying to get rid of these things for a few weeks. I keep getting pop ups and I no longer ... A: I'm not greatest person to ask about the results of the HijackThis scan. Sorry about that. The ...
To kill a unkillable virus	1/10/2006
Q: I cant enter the internet when in safe mode no icons. And Im beat . To be honest if there is no ... A: In Safe Mode, go to Start and go from there. Perhaps it would be best if you took the laptop to the ...
locked out of programs by trojan	1/9/2006
Q: Please help I have a trojandownloader.win32.zlo, I tracked it down to ... A: Couldn't find any information on trojandownloader.win32.zlo, saying that I would suggest that you go ...
continual reboot of Windows XP w/ SP2	1/9/2006
Q: about 5 PM on Jan. 9, my home computer - which had been working fine, I had been using it all day ... A: It could be the W32.Blaster.Worm or it could be that BIOS needs to be updated. Even though you have ...
Trojan Horse	1/9/2006
Q: I ran avg and it says I have 2 Tropjan Horse downloader viruses. The exact thing it says is ... A: You must use Internet Explorer for the free virus scan. You will have to click Yes to download ...
Trojan Horse	1/9/2006
Q: I ran avg and it says I have 2 Tropjan Horse downloader viruses. The exact thing it says is ... A: As each AV program uses different names for the same viruses, I would suggest that you go to: ...
mc21.tmp	1/9/2006
Q: ------------------------- Followup To I did disable System restore but did not delete the entries ... A: If using Windows 95/98/Me, you should do this in safe mode. You didn't mention what version of ...
mc21.tmp	1/9/2006
Q: Symantec had been detecting Graybird virus (mc21.tmp) on a lot of our systems, but this has been ... A: Did you disable System Restore before starting the removal process? Very important. Are you ...
To kill a unkillable virus	1/9/2006
Q: Found by www.xoftspy.com Virus is SPYBOT.NLX Virus WORM Registry Key Threat High backdoor ... A: Followup 1-9-2005 Hi Nick, Did you disable System Restore first? When you follow the instructions ...
SPYAXE!!!!!!!	1/8/2006
Q: I HAVE A PROBLEM! I am running windows XP on a dell 8400. My internet is with sbc yahoo dsl. I have ... A: Symantec explains how at: http://securityresponse.symantec.com/avcenter/venc/data/trojan.spaxe.html ...
To kill a unkillable virus	1/8/2006
Q: I have been told that I have a nasty virus as I cant seem to kill it after trying everything except ... A: You gave me the location, not the name. Without knowing the name of the virus, cannot give any ...
unable to locate dll	1/8/2006
Q: Since doing an upgrade to my Norton (to 2006) anti-virus every time I exit the internet I get the ... A: Do you have SP3 or higher on Windows 2000 PRO? Try going to Windows Updates and download the ...
Possible p2p worm/trojan	1/7/2006
Q: Im getting problems with a possible p2p worm. The symptoms of my pc are: Sluggish performance ... A: Before running Ad-aware SE, did you check for updates? Disable System Restore before running ...
How to handle an infected computer	1/7/2006
Q: About a week ago, I turned my computer on and found several problems: -it is running slowly - my ... A: With Norton, like any other AV program, it's important to update it once a week but equally ...
virus protection and internet security	1/6/2006
Q: What is the best software for virus and internet security? A: If you want a good and free antivirus program, check out AVG at: http://free.grisoft.com/doc/1 ...
Norton Antivirus Message	1/6/2006
Q: I have a warning that has come up on my computer from my Norton Antivirus 2002 software. It never ... A: You really should remove the Trojan. If you do not feel secure editing the Registry, you might want ...
mc_layered	1/6/2006
Q: Could not connect via dsl. DSL provider told me to run "msinfo32" Under system info, NAME was = ... A: Even though you have McAfee installed, go to: http://sarc.com/ Scroll down and click on,"Free ...
Trojan.Zlob......causing me to hate.	1/4/2006
Q: I recently had a virus named Trojan.Zlob infecting my machine. I followed all the instructions on ... A: Before following the directions to remove Trojan.Zlob from the following site, did you disable ...
Rerouted Webpages	1/4/2006
Q: I believe I got a virus on my computer recently. Whenever I search using google or click on a link ... A: Sounds like spyware. I would suggest downloading Spybot - Search & Destroy 1.4, a program that ...
Random pop up every 15 minutes	1/3/2006
Q: I had already had Windows Messenger turned off and I downloaded SpyBot like you said. But the ... A: Did you check for updates before running Spybot? Try checking for viruses by going to: ...
Trojan/Virus on my computer?	1/3/2006
Q: When I go into windows explorer and look at my files, the text used to be all black, now it is blue ... A: Never heard of this problem, saying that let's try going to: http://sarc.com/ Scroll down and click ...
Random pop up every 15 minutes	1/2/2006
Q: I have an interesting situation on my computer. For a very long time now my computer will have a ... A: What does this pop-up window say or advertise? I would suggest downloading Spybot - Search & Destroy ...
dual of the antivirals	1/2/2006
Q: I am having the unfortunate experience of lost internet as a result of having two antivirals ... A: Try downloading Asmw Optimizer Deluxe v5.0 to totally remove anything left from Panda from: ...
registry / spyware ??	1/1/2006
Q: I am trying to get rid of a pop up that keeps coming up on the screen. It says " Windows has found ... A: Check out the following: http://support.microsoft.com/kb/891861 ...
virus and/or popup?	1/1/2006
Q: i have avast version 4.6 home edition anti virus software on windows XP professional ver2002, ... A: Even though you have Avast installed, I would suggest that you go to: http://sarc.com/ Scroll down ...
search engine...is this a virus??	1/1/2006
Q: my computer has been running really slow these days so I decided I should update my computer with ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
virus?	12/30/2005
Q: Neither worked. I had no viruses when I did the scan and although a couple of cookies were found ... A: Glad there were no viruses on board. Do you have a Restore/Recovery CD that came with the computer? ...
virus?	12/30/2005
Q: About 10 days ago I noticed my computer dragging and when I sign on to AOL, a small box flashes in ... A: Before starting all over, let's try a few things? Even though you NIS installed, I would suggest ...
SpyAxe keeps downloading its self on my PC	12/30/2005
Q: I am trying to solve this problem without spending any money. I need your advise. A pop up keeps ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" and run the ...
updating software	12/30/2005
Q: Lorry, i have Norton 2004 internet security on my system and wish to updrade to the new norton ... A: Have you purchased the 2006 version yet? If not, wait for a sale price with rebates for previous ...
SpyAxe.net loaded on my computer automatically without my permission	12/29/2005
Q: At the bottom right of my computer screen on the task bar in the notification area there is now a ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
malware infection	12/29/2005
Q: lately a window opens on my pc saying that a malware infection was detected on my pc . is says the ... A: If you do not recognize the program, close it by "X"ing it out. Some sites will always have another ...
"Virus?" stuck in My Documents	12/29/2005
Q: I am using Windows XP Home. While looking at an average web page, a warning box kept popping up ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" and run the ...
fake spyware virus alert	12/29/2005
Q: there is an advert stuck in my toolbar that i cannot shutdown, locate the location nor can my ... A: Before running Ad-aware SE, did you check for updates? Even though you have Ad-aware SE and Spyware ...
Removing the "WinKrooKit" Trojan from my harddrive!	12/29/2005
Q: Okay, I was on my computer and McAFee told me that my harddrive is infected with the "WinKrooKit" ... A: Each AV program has different names for the same virus. Saying that, I suggest that you go to: ...
virus?	12/28/2005
Q: My home page keeps getting automatically changed to andrewlinks.net and sometimes multiple internet ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
win.logon and smss.exe	12/28/2005
Q: i scanned my computer nd i have these 2 programs as a threat. i went to regedit , nd when i delete ... A: It's easier to let a program do it for you. Go to: http://sarc.com/ Scroll down and click on,"Free ...
VIRUS TROUBLE bad need help comp failing	12/28/2005
Q: i had the mistake of being taken to by a link to KEYGEN.US. now i have a lot of virus's tho i was ... A: With Internet Explorer opened, go to: http://sarc.com/ Scroll down and click on,"Free Online Virus ...
Do I have a virus?	12/27/2005
Q: My laptop running Windows XP has been shutting down for no apparent reason and with no error ... A: Even though you have Norton AntiVirus installed, go to: http://sarc.com/ Scroll down and click ...
a virus or not?	12/27/2005
Q: Background - Windows XP "unofficial" in English (installed from CD-ROM as I live in Spain). Default ... A: Most AV and/or spuware programs will see the other similar programs installed, before clicking to ...
Deleting Viruses	12/26/2005
Q: I did follow the suggestions on http://sarc.com, which were as follows: Disable system restore, ... A: removal instructions The following instructions pertain to all current and recent Symantec ...
smss.exe	12/26/2005
Q: what is smss.exe?. i scanned my computer with some free online scanner nd it told me that i need to ... A: WinTasks Process Library smss - smss.exe - Process Information Process File: smss or smss.exe ...
Home page is being reset	12/26/2005
Q: I have had problems with my home page. I believe I visited a web site that downloaded something ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
"My question is elementary,...	12/26/2005
Q: "My question is elementary, but nobody has been able to fix it. I have a Roadrunner connection. It ... A: Not sure if this will help or not but I asked a friend for his advice and they came back with: I'd ...
a virus or not?	12/26/2005
Q: Background - Windows XP "unofficial" in English (installed from CD-ROM as I live in Spain). Default ... A: It sounds like the monitor is going, not the PC. Do you have another monitor you could use for a few ...
A Stubborn virus	12/25/2005
Q: There is something wrong with my computer. Everytime I try to access certain files i get an "Windows ... A: Check out the following for information: http://support.microsoft.com/?kbid=293623 ...
no more home page	12/24/2005
Q: I have this program that has taken over my computer. My homepage has changed and it won't let me go ... A: The following site explains how to remove: ...
major problem, all icons on my desktop have disappeared and I cannot access any programmes	12/24/2005
Q: I have a major problem. All my icons on the desktop have disappeared and I cannot access any ... A: Now is the time to reformat your computer. If it is a brand name PC, use the System Recovery/Restore ...
Various	12/24/2005
Q: Me again still with W98.Three questions:- My Norton anti virus updates will not install and show an ... A: Check out the following: ...
Deleting viruses	12/22/2005
Q: You suggested that I go to http://sarc.com and then scroll down to free online virus and security ... A: When you went to the SARC site, in blue there is "free online virus and security check", click that. ...
virus?	12/22/2005
Q: I was on a harmless-looking website about fairies when a pop-up box appeared asking my name. ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
Virus	12/22/2005
Q: Followup To Question - Hi Lorry Shortly after I go onto the net Norton brings up a high risk ... A: Check out the following Symantec: ...
Deleting viruses	12/22/2005
Q: You suggested that I go to http://sarc.com and scroll down to free online and security check. I ... A: When you go to: http://sarc.com/ about halfway down the page, under Virus Definitions, click on ...
Protecting my computer	12/22/2005
Q: Lorry, I have a desktop with Windows XP Home addition and do my banking on-line with US Bank. I have ... A: Knowing that you use a DSL onnection, I would suggest using a firewall besides the one from SBC or ...
Virus	12/22/2005
Q: Shortly after I go onto the net Norton brings up a high risk warning about a trojan virus and it ... A: To resolve problems with unrepaired files Run a full system scan on your computer to ensure that ...
Virus	12/21/2005
Q: Shortly after I go onto the net Norton brings up a high risk warning about a trojan virus and it ... A: It sounds like Norton is just alerting you to the fact that it stopped the Trojan. To verify, I ...
W32/Rootkit.C	12/20/2005
Q: how to remove this virus A: As each AV program uses different names for the same virus, I would suggest that you go to: ...
Deleting viruses	12/20/2005
Q: My virus protection software saids I have 3 files infested with a virus. The 3 files infected are ... A: I would need to know the name of the viruses, not where they are located. As each AV program has ...
AD-Aware & Norton	12/20/2005
Q: When my Son runs Norton Antivirus 2005 scan it finds nothing,when he runs Ad-Aware Personal ... A: When you run Ad-aware SE, Norton shouldn't find anything, it's the Ad-aware SE that is finding the ...
viruses/Trojans	12/20/2005
Q: I am using XP Pro and first level Norton. I visit news groups, Web sites etc. Am I protected enough? ... A: When you say first level Norton, what do you mean? If your copy of NAV is up todate and you run a ...
viruse /Torjans	12/19/2005
Q: my system working very slow to noram work than I intalled Macfee Virus scan they dedected some virus ... A: Each antivirus program uses different names for the same virus, saying that, please go to: ...
installation problems	12/19/2005
Q: My computer is plagued with popups. I installed Spybot and I run it often but it doesn't seem to ... A: Regarding the law and spyware, check out the following: ...
installation problems	12/19/2005
Q: My computer is plagued with popups. I installed Spybot and I run it often but it doesn't seem to ... A: If possible, I would return the CounterSpy. There's no reason to pay for a program when there are ...
Mouse	12/18/2005
Q: I have a HP Pavillion 7940 and all of a sudden I am having a problem with my mouse. My mouse does ... A: Have you checked for viruses and/or spyware? Go to: http://sarc.com/ Scroll down and click on,"Free ...
System Recovery?	12/18/2005
Q: Hey I hope you can help me.I have windows XP.My computer messed up.A blue screen poped up and I cant ... A: Try starting the computer in Safe Mode. When you first turn the computer, keep tapping the "F8" key ...
I KEEP GETTING POPUPS SAYING...	12/18/2005
Q: I KEEP GETTING POPUPS SAYING ABOUT SCANREG,AND MY PC BEING INFECTED,WHICH IT IS NOT,BUT THEY KEEP ... A: If you notice, certain sites will automatically have a pop-up window. For example, the newspaper ...
Java/ByteVerify	12/18/2005
Q: How do I remove it off my computer running windows xp service pack 1 A: As each AV program has different name sfor the same virus, I wouggest that you go to: ...
Which AV software do you recommend?	12/18/2005
Q: I have a 5-yr. old 1GHz PC, with 384 MB RAM, running Win. XP Home & SP2. The vast majority of the ... A: I prefer Norton AntiVirus over anything else. True, you must pay for it originally but after that, ...
Removing Norton Antivirus	12/17/2005
Q: I am having a problem removing Norton antivirus from my computer. When I go into add/rmove programs ... A: Don't know why you would want to remove Norton AntiVirus but there is a tool that will do it for you ...
Norton internet security	12/17/2005
Q: I have a friend with a Packard Bell desktop PC around 6 months old with Windows XP and Norton ... A: Surprised that Norton is giving you problems. The following site has a tool to remove NIS from the ...
Spysweeper Alert.	12/16/2005
Q: I am running Spysweeper along with a host of other anti virus software Currently Spysweeper is ... A: Asked a friend for their advice, he agrees with me on this. Try uninstalling Spysweeper, defrag, ...
Spysweeper Alert. "Flag"	12/16/2005
Q: I am running Spysweeper along with a host of other anti virus software Currently Spysweeper is ... A: What is Spysweeper alerting you to, not where it is located? Once I know what you are being alerted ...
Annoying Adware...	12/15/2005
Q: While browsing the internet a couple of weeks ago I accidently clicked on a link that took me to a ... A: Have you run the free virus scan from http://sarc.com/ ? Even though you Norton AntiVirus installed, ...
virus or what?	12/14/2005
Q: Just recentley i have started to have problems with my system. My desktop background changes ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
very annoying virus	12/13/2005
Q: i have this 1 virus that came from a file i downloaded on limewire. it started out as a very small ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" and run the ...
Virus scanner closes	12/13/2005
Q: the reason i want to scan is that i cannot access websites that ask for a password ie hotmail, gmail ... A: First of all, you should only have one antivirus program running at any given time. Make sure that ...
possible virus problem	12/12/2005
Q: I have a very tricky problem, I guess. Last weekend, after a download on the net, I've lost Internet ... A: I would try running a virus scan first. If that doesn't work, use the System Restore option. Do ...
Virus-Computer shutdown near total.	12/12/2005
Q: We have no Internet access. Norton anti-virus system is apparently disabled--it shows up as a ... A: At the following site, scroll down until you see,"Pick a1. How do I reinstall and reformat Windows ...
anti virus	12/12/2005
Q: Which anti virus software is best to remove all the viruses permanently A: The main thing is to to have an antivirus program installed, update it once a week and then run a ...
my computer keeps making the incoming message sound...	12/10/2005
Q: However, I don't even have IM account. I have Windows XP. I ran Lavasoft Ad-Aware SE Personal and ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" and run the ...
sasser worm	12/9/2005
Q: --o/k Lorry done that and at mcafee and with microsofts malicious tool remover, all found nothing, I ... A: Go to Start, Run, type in MSCONFIG, under the Startup tab uncheck anything related to LSA Shell. ...
In a Jam	12/8/2005
Q: I have an emachine 2.8 ghz celeron, 768mb ram, running windows xp home, sp2. I have a problem with ... A: If you cannot start the computer in regular or safe mode, the time has come to take it to the local ...
sasser worm	12/8/2005
Q: I have a problem each time i power up my computer,a dialogue box appears from my firewall (zone ... A: Even though you have AVG installed, I would suggest that you go to: http://sarc.com/ Scroll down ...
Popunder Virus	12/8/2005
Q: I have a virus that the causing my internet explorer to launch pop unders while I am surfing the ... A: Using Internet Explorer, go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and ...
computer infected with virus	12/7/2005
Q: I have a computer running windows xp, with service pack 2, with avast anti-virus. It looks like i ... A: If you cannot get pass the log on page, sorry to say, the best thing to do would be to take it to ...
worm exe	12/5/2005
Q: please help! I have a virus/worm that is effecting all my exe files. I cannot open programs like AIM ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" and run the ...
Virus/Worm	12/5/2005
Q: I use Trend Micro PCillin for antivirus & spyware protection. After scanning, I get the message ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
Viruses/spyware/adware	12/4/2005
Q: ..Hope you can help! I am running Spybot Search & Destroy and Lavasoft's Adaware. I also run Zone ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" and run the ...
Do I have a virus?	12/4/2005
Q: I am running windows xp on a Toshiba laptop (Satelite?)and I think I have a virus. As of turning on ... A: Did you go to http://sarc.com/ and run a scan from there? If not, please do so. Scroll down and ...
Spyaxe infection	12/4/2005
Q: I've tried all sorts of remedies, but none work. how to I get rid of Spyaxe )adware) completely. I ... A: At the following site, scroll down until you see "Response Number 7": ...
add/remove	12/4/2005
Q: I have something in my add remove program area that I don't recall being there before it is ... A: Delete it from the Add/Remove Programs in the Control Panel. Spybot Search & Destroy should of ...
installation	12/4/2005
Q: Lorry, i have 2004 norton and am going to upgrade and i was wandering once i get the disc, do i ... A: You should remove previous Norton programs before installing a newer one. Go to Start, Control ...
i need help with a virus	12/3/2005
Q: i am currently inffected with the trojan/worm called Trojan-Dropper.Win32.Wnad.h and i would very ... A: Couldn't find any information on "Trojan-Dropper.Win32.Wnad.h", are you sure have the correct ...
virus	12/2/2005
Q: I'm sorry. I must be annoying, but those links give directions for "symantec" programs. Am I ... A: True those sites are from Symantec, they explain how to remove the viruses and/or spyware. Whe it ...
Virus Removal	12/1/2005
Q: My pc has been infected with 3 virusses. It showed up about 5 days ago when I did heuteristic and ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" and run the ...
virus	12/1/2005
Q: well i have a virus but cant take it off i was wondering if theres any way you could show me how to ... A: Not knowing which virus is on the computer, I would suggest that you go to: http://sarc.com/ Scroll ...
Compter slowing down	11/30/2005
Q: My computer keeps slowing down til I get "out of memory" message. I have 1 gig of memory & am ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
Win32/Adware.Virtumonde.O application	11/30/2005
Q: I use windows xp sp1 and have nod32 antivirus.Since two days ago I have had a problem with a file ... A: The following Site is a tutorial for HijackThis: ...
virus making my computer reboot	11/29/2005
Q: I've run Ad-Aware, Spybot, Trojan Remover, all with no success even in safe mode. All results say ... A: It could be a virus or could be that you have to update the BIOS on the computer. To verify if it's ...
Virus at Boot	9/10/2005
Q: 3 weeks ago i instsalled win xp on a friends computer and updated everything with sp2, norton ... A: I would suggest downloading Spybot - Search & Destroy 1.4 on your computer, put it on a CD and then ...
viruses	9/10/2005
Q: when we connect to wanadoo we get a seach box on the screen some kind of advert we think, also we ... A: I would suggest downloading Spybot - Search & Destroy 1.4 from: ...
Self termination of various programs	9/8/2005
Q: As part of installing a newly purchase mini-ipod I need to use regedit to modify two registry keys. ... A: I would check for viruses and/or spyware. Go to: http://sarc.com/ Scroll down and click on,"Free ...
Virus help	9/6/2005
Q: I accidentally connected my new computer to the internet without a firewall up. Now it has slowed ... A: Go to Start, Run, type in MSCONFIG, under the Startup tab, verify that the checked programs are ...
virus help	9/6/2005
Q: i need help on thsi virus, everytime i turn on my computer and sign in onto my windows thing it has ... A: Without knowing the complete error that you are getting, check out the following: ...
trojan at start of internet explorer	9/5/2005
Q: i have windows me and i have a problem with my AIM and internet explorer. In AIM when ever i open a ... A: Even though you scanned with McAfee, try going to: http://sarc.com/ Scroll down and click on,"Free ...
Shutting down problem	9/5/2005
Q: i have a problem with my computor, it seems to shut down of its own accord. I think it may be a ... A: Try going to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" and ...
need help!!!	9/4/2005
Q: i don't have virus protection on my pc and i just got a problem... my background is set to a ... A: Download Spybot Search & Destroy from the following site, put it on a CD and then install it on the ...
Error message reveals hidden virus ?	9/4/2005
Q: I recieved the following message after logging onto my computer (IBM Thinkpad R40, Windows XP Pro, ... A: Matthews, Did you disbale System Restore before running the removal tool from Symantec? Very ...
Spyware & viruses	9/3/2005
Q: I think I may have a spyware installed on my laptop because each time I open IE, I have the web site ... A: Check out the following from Microsoft: ...
virus/trojan	9/3/2005
Q: I was wondering if you could help me with a virus or trojan problem. I'm not sure which it is. I ... A: Disable System Restore, then go to: http://sarc.com/ Scroll down and click on,"Free Online Virus ...
adware	9/1/2005
Q: why system takes too long to boot, before it was so fast but not now, why it is happening? A: Check for viruses and/or spyware. Go to: http://sarc.com/ Scroll down and click on,"Free Online ...
I need help deleting a virus	8/31/2005
Q: Whenever I log onto Windows, an Internet Explorer window (i use Firefox as my default browser) ... A: Try downloading Spybot Search & Destroy from: ...
removing spyware	8/29/2005
Q: My computer is running slow, and I'm sure that I have some spyware that probably got in when my ... A: I would suggest checking for viruses and/or spyware. Go to: http://sarc.com/ Scroll down and click ...
help vith a virus/worm?	8/28/2005
Q: i think i may have a couple. i noticed about a week ago that i had this file "winfile.exe" in my c: ... A: I would check for viruses and spyware. Go to: http://sarc.com/ Scroll down and click on,"Free ...
McShield	8/27/2005
Q: Lorry, I too am a volunteer on this site and now I need some help! I bought a new computer last ... A: Just got off the phone with AOL. If you want to remove McAfee, you can do so by going to Start, ...
Trojans	8/27/2005
Q: I am trying to fix a friends computer - it is Windows 2000 Professional, on a Pentium3, ran windows ... A: You must have the patience of a saint, I probably would of backed up whatever data possible and then ...
Virus	8/26/2005
Q: I have a Downloader-ACV and a generic downloader.a virus in several files on my computer. I have ... A: I would suggest that you go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and ...
Trojans	8/26/2005
Q: I am trying to fix a friends computer - it is Windows 2000 Professional, on a Pentium3, ran windows ... A: Were the viruses on the computer before you installed Norton AntiVirus? Can you give me one or two ...
Shut Down of System Problem	8/25/2005
Q: My computer with window Xp , PIV shuts down frequently. Message comes: shut down was initiated ny ... A: Even though you have Norton AntiVirus installed, I would suggest that you go to: http://sarc.com/ ...
is this a virues?	8/24/2005
Q: Every time I click on the interenet mail.yahoo.com comes up-even though that is not my homepage. I ... A: It seems strange that a honmepge hijacker would direct you to Yahoo Mail but then again, anything is ...
Worm Problem	8/23/2005
Q: I recently lost my browser and was able to retreive it, i then ran a virus scan and it found a worm ... A: The following site explains how to remove the virus at: ...
dont know if i have a virus	8/23/2005
Q: ivve been having troubles with my computer mostly msn messanger ... itry to talk to poeple and it ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" and run the ...
virus	8/22/2005
Q: I scanned my computer with micro trend thing. I had three ,got rid of 2,but one was called worm ... A: Symantec has a removal tool for W32.Mytob@mm at: ...
Nasty virus	8/20/2005
Q: We seem to be infected with a nasty virus that is managing to beat every anti-virus program that we ... A: At the following site, scroll down until you see Removal Instructions: ...
Maybe a Virus	8/20/2005
Q: I believe that there may be a virus on my PC. From where I do not know. Is there a way you can ... A: Doubnle click My Computer, right click the C Drive, choose Properties, under the Tools tab click ...
spyware?	8/19/2005
Q: I'm sure with this new worm going around your getting lots of questions. Thanks for taking the time ... A: Disable System Restore first. Go to Start, Programs, Accessories, System Tools, System Restore, ...
Unknown Virus help	8/18/2005
Q: Lorry Thankyou for your quick response, I have tried your suggestions and still have not been able ... A: Followup 8-19-2005 10:42AM Hi Henry, Instead of downloading SP2, order the CD for free from ...
Unknown Virus help	8/18/2005
Q: Lorry, I suspect one of my computers has contracted a virus/trojan. Specification of system: ... A: Do you have Tea Timer enabled with Spybot Search & Destroy? If not, check out the following site for ...
Deleting an Exploit virus!!	8/18/2005
Q: First of all, I have Zone Alarm firewall and Symantec Antivirus program. My anti-virus prog. ... A: Once Norton AntiVirus places the virus in Quarantine, it can do no more damage. To remove it from ...
norton antivirus	8/18/2005
Q: will do as you suggest when i get home tonight. one more question -- i guess i thought norton was a ... A: I've been using Norton products for the last 7 or so years, never had a virus. Make sure you have it ...
window lowers constantly when playing games	8/18/2005
Q: i got a bunch of addware the other day due to my brother using my computer but i was able to remove ... A: Do you have Tea Timer enabled with Spybot Search & Destroy? If not, check it out at: ...
this is strange	8/18/2005
Q: i have 2 hotmail accounts-on 1 of them, when i try to put attachments on an email, i get an error ... A: Even though you have run a few different virus scans, try going to: http://sarc.com/ Scroll down ...
adware.hotbar virus	8/18/2005
Q: I have adware.hotbar virus on my PC as checked with online symantec tool. But unable download the ... A: Follow the directions given at the following site for manual removal: ...
norton antivirus	8/17/2005
Q: hey there, i am soooo hoping you can help me! i finally got what i think is a decent computer -- ... A: With Internet Explorer opened, go to Tools, Internet Options, Under the General tab click Delete ...
spyware?	8/17/2005
Q: I'm sure with this new worm going around your getting lots of questions. Thanks for taking the time ... A: Do you have Tea Timer enabled with Spybot Search & Destroy? The following site explains: ...
Turning off the computer	8/15/2005
Q: From the standpoint of security, the welfare of your PC, saving electricity and all other concerns ... A: I prefer and suggest shutting the computer at night, when you are through using it for that day. By ...
Trojan?	8/15/2005
Q: My other pc has an infection that causes it to shut down once window starts! If I am quick enough ... A: Download AVG from: http://www.sofotex.com/AVG-Anti-Virus-Free-Edition-download_L21.html Put that ...
DownloadTrojan, DownloaderTrojan & Trojan.ByteVerify	8/13/2005
Q: Many thanks, Lorry, for the rapid response. I realised when I read your response that I had omitted ... A: Many people who use Ad-aware SE also use Spybot Search & Destroy, the following site explains how to ...
adaware problem	8/13/2005
Q: Lorry I recently installed adaware to go along with spybot on my system, it does its checks ok, but ... A: Ad-aware SE doesn't update automatically, it's a good idea to check for updates before running the ...
LSA SHELL(Export Version)	8/12/2005
Q: Just recently I have had an annoying alert on ZoneAlarm Pro.However I do think that this is a virus ... A: The first thing I would suggest is to go to: http://sarc.com/ Scroll down and click on,"Free Online ...
Norton Anti Virus	8/12/2005
Q: Lorry, I hope you can help me! When I run my live updates for my Norton Anti Virus 2004, the ... A: Do you NAV set to automatically run LiveUpdate? Check out the following: ...
DownloadTrojan, DownloaderTrojan & Trojan.ByteVerify	8/11/2005
Q: I run Windows98, 2nd Edition and have Norton SystemWorks 2000, which include Norton Antivirus 2000 ... A: Is Norton SystemWorks 2000 totally removed from the computer? Follow the steps given at: ...
Virus... Maybe	8/11/2005
Q: recently, I have been surfing the net and I think I have been infected with a virus. Now, after I ... A: I would check for spyware and/or viruses. Download Ad-AwareÃ‚Â® SE Personal Edition, a free program ...
virus help	8/10/2005
Q: http://www.msgpluszone.com/msnplus-patch.zip , it opened a patch and screwed up my computer ,im ... A: Download Ad-AwareÃ‚Â® SE Personal Edition, a free program that you can download at: ...
somethings don't work	8/9/2005
Q: I tried the scan at the site you recommended and nothing came up. I also tried the spyware software ... A: Did you run the free scans at the SARC site? If you ran the virus and security scans and they found ...
VIRUSES	8/9/2005
Q: --follow up is..I HAD AD AWARE I GOT RID OF IT CAUSE IT FOUND 1 INFECTION WHEN SPYWARE DOCTOR ... A: If you set Ad-aware SE for a deep scan as described, it should find almost any spyware. Most people ...
Virus help	8/9/2005
Q: I have something on my computer that is preventing me from opening most programs. My computer has ... A: It's best if you run only one antivirus program at any given time. Even though you Norton installed, ...
VIRUSES	8/9/2005
Q: JUST WHAT DO I NEED FOR SECURITY ON MY COMPUTER..I AM ON THE NET,DOWNLOADING BOOKOO'S OF STUFF ALL ... A: It's best if you run only one antivirus program at any given time. AVG is one of the better free ...
somethings don't work	8/8/2005
Q: I have a dell PC, it is less then a year old. Demension 8400 i believe. The hard ware is very ... A: You mentioned that the computer came with Norton AntiVirus, that usually means that you have the ...
Spyware vs Spyware	8/7/2005
Q: Which would be better to run on my computer? "SpySweeper 4.0.3" by Webroot or the new program by ... A: I would keep bioth running. For example, I have Spybot Serch & Destroy, plus MS Antispyware and ...
What just happened?	8/7/2005
Q: Lorry,while surfing,my computer froze up. Microsoft pop-up said the reason was due to the website ... A: Check for spyware. The following site explains how to install Spybot Search & Destroy with Tea Timer ...
program attack	8/7/2005
Q: i am receiving the following program each time i log on to the internet: mmmmm.exe.mht. when i ... A: Download Spybot Search & Destroy, enabling Tea Timer as explained at the following site: ...
Anonymity on the web	8/6/2005
Q: I am running Zonealarm Pro,Spywareblaster (anti-adware/spyware program) and McAfee Virusscan on Win ... A: Check out what Tucows offers at: ...
lsass.exe	8/5/2005
Q: I am using windows xp service pack 2 and norton antivirus 2003 auto update and all that stuff. I ... A: It's possible that Backdoor.Futro is on the computer. To verify, even though you have NAV installed, ...
parasite/virus	7/30/2005
Q: My sister was browsing the internet for pictures and the computer got message windows saying ... A: The following site explains how to remove: ...
trojan horse and another virus	7/29/2005
Q: I had asked around and anyone I talked to told me just to delete and I knew it wasn't as easy as ... A: Have you run the Ad-aware SE program yet? When you first open Ad-aware, click "Check for updates ...
Dr Watson	7/29/2005
Q: I am using Windows XP(SP2). Everytime I turn my computer on I get an error message saying that a ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" and run the ...
virus in computer,typing on it's own	7/29/2005
Q: I have a virus or something that norton nor ez armor can rid. My programs will not respond after ... A: Go to Start, Run, type in MSCONFIG, under the Startup tab, verify that the programs that are checked ...
free adware and spyware removal and free antivirus software	7/29/2005
Q: were do i go to get free adware and spyware removal and free antivirus software? A: AVG is a good free antivirus program that is available at: ...
trojan horse and another virus	7/28/2005
Q: Helllpppp Lorry, I have the current Norton anti virus installed and Ad-Aware programme installed. I ... A: TO answer your last question firsy, it's important to run LiveUpdate once a week but equally ...
viruses	7/27/2005
Q: I have a anti spyware but no antivirus...am I in danger? plus I scanned the computer for viruses and ... A: Anyone who goes on-line with their computer should have an antivirus program installed. Once ...
Trojan-Spy.HTML.Smitfraud.com	7/26/2005
Q: On the entire screen in big font is You have Trojan-Spy.HTML.Smitfraud.com virus - what the heck is ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" and run the ...
Probable Trojan Horse	7/25/2005
Q: have a probable trojan horse that I can't get rid of. I use Win2000, IE ver 6, Outlook Exp 6. I ... A: When you run Ad-aare SE, do you do the following? Check for updates before running program. Then ...
trojan horses "downloader generic.zl, downloader.shutit, HideWindow"	7/24/2005
Q: AVG antivirus reported the above viruses on my laptop and reported them as "deleted", but I've rerun ... A: Even though you have AVG installed, I would suggest that you go to: http://sarc.com/ Scroll down ...
A Virus?	7/24/2005
Q: Deal Lorry, On a lark I tried un-selecting all th emcaffee stuff that was bud. When it re-booted ... A: To verify what programs are required to start with the computer, go to one of the following sites: ...
A Virus?	7/24/2005
Q: I was finally able to update my spyware and do scan. then found and fixed problems. I noticed ... A: Try uninstalling McAfee totally, defrag, reboot and then reinstall McAfee making sure that you get ...
A Virus?	7/21/2005
Q: I have some more questions for you. I did the sarc.com search, and it found nothing. I also ... A: Sometimes it appears that Ad-aware SE has stopped, but in reality, it hasn't - just give it time. On ...
Virus	7/21/2005
Q: I am using McFee antivirus and lately it just keeps popping out saying one of my files is infected ... A: Even though you have McAfee installed, go to: http://sarc.com/ Scroll down and click on,"Free ...
A Virus?	7/21/2005
Q: I am using windows 98 IE 6 and McAfee on line for my virus support. There is a big Red M in the ... A: I would suggest going to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security ...
Odd download	7/20/2005
Q: I recently noticed my ISP bills were getting way too big. It seems I was downloading a lot more ... A: Even though you have NOD32 installed, go to: http://sarc.com/ Scroll down and click on,"Free Online ...
xp virus closes computer down	7/19/2005
Q: folders, start nothing. - now i cant get into the computer at all. turn it on it starts up slower ... A: Have you tried starting the computer in Safe Mode? If you can do that, run a virus scan. If that ...
search toolbars	7/18/2005
Q: --Thanks for your suggestions Lorry, but nothing seems to get rid of this big searchbar on the ... A: Disable System Restore first, then use the programs mentioned earlier. Make sure that you enable it ...
Getting rid of spyware	7/18/2005
Q: What are the steps I need to take to get rid of every little file associated with Spyware on my PC. ... A: First of all, don't chuck the computer, you can get rid of the spyware. Download Ad-Aware® SE ...
search toolbars	7/17/2005
Q: I keep getting a search toolbar ... A: Download CWShredder, a free program available from: ...
wow	7/15/2005
Q: I'm havin' fun now --just went dsl --just wanted to say thanks for all the help A: Your welcome, glad I could help. Have you downloaded anything from the internet yet? If yes, notice ...
dsl changeover	7/13/2005
Q: fisrt off--I rely on you so much for my lack of computer know how--and I thank you for that very ... A: Followup 7-14-05 8:52PM Hi Bill, Regarding Norton getting ready to expire, look for a sale on ...
Is it a virus?	7/12/2005
Q: I am running Windows XP Home. I hear an intermittent sound, like thunder or crashing, from my ... A: Did you run the free virus checkup from the SARC site or do you have NAV installed? Try going to: ...
Identifying and Removing a Virus	7/12/2005
Q: I'm running windows xp service pack two and norton antivirus 2005. I think I have a virus, but I ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write down ...
Popups	7/12/2005
Q: I have never had a popup problem until the last couple of weeks. I don't know how to stop them. ... A: Download Ad-Aware® SE Personal Edition, a free program that you can download at: ...
zone alarm	7/11/2005
Q: I downloaded the free zone alarm firewall--I am on dialup now and when I did so--one question during ... A: 8) Firewalls If you are running a firewall such as Zonealarm or Black Ice Defender, it may not be ...
How can I manually remove a virus	7/9/2005
Q: I have w23/mydoom.o@MM!zip and generic malware.alzip e-mails that have these. I have tried verious ... A: The following site has a removal tool, follow the directions step by step - very important: ...
ceres popups	7/8/2005
Q: I have been getting a great deal of ceres popups. At the top of the pop up window it says "CERES ... A: Not knowing which antivirus program you are using, I would suggest that you go to: http://sarc.com/ ...
Need to excise a home page hijacker	7/7/2005
Q: Homepage hijacker I think that's what it is. I am working on a vanilla-type computer, nothing ... A: When you ran Ad-aware SE, did you do the following? Check for updates before running program. Then ...
Deal Helper File	7/7/2005
Q: Windows XP/IE 6.0 I had a serious virus issue with my PC. I took it to my tech guy and now I'm back ... A: I've never heard of it, sorry. Try checking for viruses and/or spyware. Go to: http://sarc.com/ ...
Trojan Infestation	7/7/2005
Q: I have a Trojan in my home computer that I cannot get rid of. Its name is Win32.Qoologic.G . My ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write down ...
Asking about Lovgate@xmm	7/7/2005
Q: Im from Viet Nam. I have had problem about lovgate@xmm. All of my exe files were damaged by it. I ... A: There is more than one varient of this virus, saying that, I would suggest that you go to: ...
Identifying a virus	7/6/2005
Q: I was using Internet Explorer the other day and all of a sudden my avg virus notified me I had a ... A: Download Ad-Aware® SE Personal Edition, a free program that you can download at: ...
Identify problem virus/trojan/worm	7/4/2005
Q: ------------------------- The programs didn't conflict (adware and spybot are compatible, kaspersky ... A: Are you cetain it is a virus? It could be the connection to the ISP(server), or a loose connection ...
trojan removal	7/4/2005
Q: i need help removing an existing trojan virus on my daughters dell computer. it has a pent4, xp os ... A: I would look for a sale on Norton Antivirus that includes a rebate for previous owners. In the ...
online virus all time	7/4/2005
Q: i seem to get a lot of viruses when online usually playing games live online. why? my firewall and ... A: Are the the viruses actually being removed or is AVG alerting you to them? To verify, I would ...
Problem printing emails etc	7/2/2005
Q: I use Outlook 2000 for emailing. I find that I cannot now print out the emails I receive or the ... A: Regarding the script errors, with Internet Explorer opened, go to Tools, Interne Options, under the ...
Getting rid of viruses	7/1/2005
Q: Lorry, My question is generic. I'm not a novice computer user, but I've got a number of recurring ... A: By removing those files, you would probably do more damaage than good. A lot of preferences are ...
virus\trogan removal	6/30/2005
Q: how do i remove a virus file that denies access.i run windows xpsp2 home.ihave tried command ... A: H.Wells, If you can start the computer in safe mode, do so, and run a virus scan. I'm assuming that ...
Getting rid of viruses	6/30/2005
Q: Lorry, My question is generic. I'm not a novice computer user, but I've got a number of recurring ... A: You really only need one good antivirus program, if you have more than one, they sometimes conflict ...
virus	6/30/2005
Q: This virus has the following effects - 1.I cannot upgrade the BIOS. 2.I cannot access any hard disk ... A: The first thing is to remove the virus. Go to: http://sarc.com/ Scroll down and click on,"Free ...
Email virus	6/29/2005
Q: My Norton wouldn't downoal definitions and when I ran the file it couldn't be found.I used Symantecs ... A: Check out the following from Symantec: ...
Identify problem virus/trojan/worm	6/29/2005
Q: Lorry first let me thank you for your help but my current settings were already those and Ad-aware ... A: I'm not the greatest one deciphering HijackThis reports, at the following sites are tutorials: ...
Email virus	6/29/2005
Q: I got some type of virus from an email. It first made a toolbar with adult web links. I was able to ... A: Symantec explains how to remove Spyware.ISearch at: ...
kernals file which led to a problem	6/29/2005
Q: The PC we have now opens up with a message that it's missing a file called: ... A: Paris, Even though you have AVG installed, I would suggest that you go to: http://sarc.com/ Scroll ...
not sure!!!	6/29/2005
Q: ..i'm trying to help my wife's cousin computer...all english characters have been turned into ... A: Does the computer work with another (language) keyboard? Go to Start, Control Panel, double click ...
Identify problem virus/trojan/worm	6/29/2005
Q: 1) XP pro SP2 all updates as of today Kaspersky+adaware+spybot+ewido+MSantispyware signatures up to ... A: I would suggest that you go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and ...
In simple terms what is the...	6/29/2005
Q: In simple terms what is the difference between a virus, a worm and a trojan? A: The Difference Between a Virus, Worm and Trojan Horse? The most common blunder when the topic of a ...
a risky download	6/28/2005
Q: wow, thanks Lorry... I have a Dell Dimension 2400 with both a D and E drive (two CD drives)... the ... A: Regarding the CD drives, the odds are that you need to update the drivers. For that, go to: ...
a risky download	6/28/2005
Q: I was online chatting with a buddy, and unsuspectingly downloaded a huge file to my computer, ... A: Do you have a CD burner? If yes, put the WMV file on that. Using your antivirus program, you should ...
Dangerously Low Resources	6/28/2005
Q: However, my real problem is I don't know how to gain access to my internet-or desktop for that ... A: To start Windows in Safe Mode, when the computer first starts, keep tapping the "F8" key until you ...
HELP	6/28/2005
Q: i downloaded norton antivirus software and i used to to scan for viruses. When scanning, a screen ... A: When you run the free virus scan from the following site: http://sarc.com/ When it is done, it ...
removal of spam	6/28/2005
Q: What is the best spyware removal tool? A: Check out Ad-aware SE at: ...
Unwanted downloads	6/27/2005
Q: This isn't quite your category, but I think you may be able to help me. I have a problem with ... A: I would check for viruses and/or spyware, it could be either one. Go to: http://sarc.com/ Scroll ...
automatic shutdown	6/27/2005
Q: exe) containing a code line ... " SHUTDOWN -T 00 -S -F " it flashes up for about 2 seconds then ... A: Check out the following from Microsoft: http://support.microsoft.com/?kbid=141898&sd=RMVP It ...
Extreme Virius Removal	6/27/2005
Q: I need help with getting rid of a virus. Im not sure what it is but it is there... Whenever i try to ... A: It sounds like the Sasser Worm is on the computer. The following site has information on and how to ...
I have a virus/worm from msn messenger that isn't going away	6/27/2005
Q: Ok, I'm running Windows XP home edition with service pack 2. I have Spybot with the latest update ... A: D., Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write ...
security	6/27/2005
Q: my computer is real slow. I suspect that I have a worm, virus or trojen. I have ran ad-aware, ... A: The first thing I would suggest is to open Internet Explorer, go to Tools, Internet Options, under ...
Virus Removal	6/26/2005
Q: I am having some issues with virsuses on my computer. I believe that it is spyware. Could you give ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write down ...
Incredimail?	6/26/2005
Q: I truly appreciate your help. I realize that removing a desktop shortcut doesn't remove the ... A: Did you run Ad-aware SE? That should find any spyware on the computer and some people consider ...
Incredimail?	6/26/2005
Q: Somehow upon startup using Windows XP, I get a security warning saying "Incredimail.exe" is trying ... A: Kent Eckles, Removing an icon from the Desktop doesn't remove the program. Go to Start, Control ...
Lorry, Ran the free virus...	6/25/2005
Q: Lorry, Ran the free virus scan of the symantec website right after the Ad-Aware scan and here are ... A: As explained earlier: Regarding Adware.BetterInternet, the following site has information on how to ...
Spyware / virus	6/25/2005
Q: Followup To Question -despite installing mcafee internet security suite and running several spyware ... A: I think the best thing to donow would be to reformat and reinstall Windows. If you have a Rextore ...
Spyware / virus	6/24/2005
Q: Followup To Question - despite installing mcafee internet security suite and running several ... A: Can you download and install Firefox, available from: http://www.mozilla.org/products/firefox/ If ...
Lorry, - Regarding regsvr32...	6/24/2005
Q: Lorry, - Regarding regsvr32 /u "%System%\toolbar.dll", I tried to copy and paste directly from the ... A: First I have a question for you, have you run Ad-aware SE? Ad-aware SE should remove the spyware on ...
Spyware / virus	6/24/2005
Q: despite installing mcafee internet security suite and running several spyware detection/ removal ... A: Disable System Restore by going to Start, All Programs, Acessories, System Tools, System Restore, ...
Hi Lorry, I have just gotten...	6/24/2005
Q: I have just gotten the results of the Ad-Aware scan. Could you walk me through the steps as to how I ... A: When you first open Ad-aware, click "Check for updates now", click Connect, if there any updates ...
Lorry, 1) Regarding Adware.BetterInternet: ...	6/24/2005
Q: Lorry, 1) Regarding Adware.BetterInternet: After using the removal tool from the link that you ... A: Ad-aware SE should remove the spyware on the computer, are you using the latest version 1.06? If ...
Hi Lorry, 1) Here are the...	6/24/2005
Q: 1) Here are the exact displayed results of the "Virus Detection" that I ran through Symantec. Virus ... A: Regarding Adware.BetterInternet, the following site has information on how to remove: ...
Virus that saves all deleted files	6/24/2005
Q: 1) windows XP professional, pentium 4 computer Hi I have discovered that strange files named ... A: You have good reason to be concerned, P2P sites are well known for spreading viruses and/or spyware. ...
Dialog box	6/23/2005
Q: When I open IE and try to do a search or save something ,my dialog box starts typing in the letter Q ... A: With Internet Explorer opened, go to Tools, Internet Options, under the Content tab, click ...
virus	6/23/2005
Q: i have a computer that seems to have a virus. i can turn on my computer. but when i try to run a ... A: If you can open Internet Explorer, go to: http://sarc.com/ Scroll down and click on,"Free Online ...
I appreciate your diligent...	6/23/2005
Q: I appreciate your diligent attempts to help me out. However, I cannot seem to figure this out. After ... A: Perhaps the following site will help you: ...
Hi Lorry, Both the files...	6/23/2005
Q: Both the files are infected with Trojan horse and I have Windows XP Home Edition. Where do I go from ... A: When the free virus scan from Symantec is complete, it shows you the viruses that were found, I need ...
Folder.htt	6/23/2005
Q: Sir, Is there any way out of Folder.htt Trojen.. Regards Minto A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write down ...
Hello again, As you advised,...	6/22/2005
Q: As you advised, I ran a Virus detection scan and a Security scan through sarc.com I have 2 ... A: What was the name of the virus, not where it is? Did you follow the directions given at the Symantec ...
Spyware / virus	6/22/2005
Q: despite installing mcafee internet security suite and running several spyware detection/ removal ... A: Try going to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" ...
trojan horse downloader.generic.qq	6/22/2005
Q: When on the internet a message from avg (anti virus)comes up tell me I have a trojan horse ... A: Each antivirus program uses different names for the same virus, I would suggest that you go to: ...
Greetings, I have AVG Anti-Virus...	6/22/2005
Q: Greetings, I have AVG Anti-Virus Free Edition. There are three columns displayed each time I run a ... A: AVG is one of the best, free antivirus programs available, remember though, you get what you pay ...
TASK MANAGER and DOS	6/21/2005
Q: I know I have the AURORA POPUP in my computer and I am trying to get rid of it. But, quite apart ... A: Show Notes: Aurora Problem (Pop-Up) Fix Internet Security Eliminate the Aurora pop-up spyware: 1. ...
Mouse pausing virus	6/20/2005
Q: about 2 days ago, I visited a website and got a virus warning from Avast antivirus, after that, my ... A: I'm a firm believer in Symnatec, saying that I would suggest that you go to: http://sarc.com/ ...
About blank?	6/19/2005
Q: whenever I go on line the start page is blank. I've tried changing it; I've run lava soft adware & ... A: When you ran Ad-aware SE, did you do the following? Check for updates before running program. Then ...
Virus Removal	6/18/2005
Q: Yes, I have tried to do a system restore. However, when I try to open that program, it immediately ... A: , I think it's time to reformat and reinstall Windows. The following site explains how to: ...
popups	6/18/2005
Q: I downloaded a program that gave me several that gave popups which eluded defences. One was Aurora. ... A: Download Ad-Aware® SE Personal Edition, a free program that you can download at: ...
xp windows	6/18/2005
Q: I downloaded the latest virus update from microsoft on my laptop this morning , but after it ... A: Am assuming that you meant that you went to Windows Update and downloaded the updates that were ...
trojan horse	6/17/2005
Q: Unfortunately, the virus window can't be Xd out - it just pops back up over and over. I will do ... A: If running Ad-aware SE doesn't solve the problem, go to: http://sarc.com/ even though you have it ...
trojan horse	6/17/2005
Q: I'm running XP Home. Symantec isn't naming the virus - it said that when it can't identify what the ... A: Download Ad-Aware® SE Personal Edition, a free program that you can download at: ...
trojan horse	6/17/2005
Q: I have a trojan horse on my computer. I did everything my Symantec program told me to do, several ... A: What virus/Trojan is Norton alerting you to, not the path but the name? Are you running Windows XP ...
IE windows	6/16/2005
Q: Lorry, Again, thank you for your help so far. It is so nice to actually have someone to ask these ... A: To remove Gator, go to the following site for information: ...
Antivirus. Firewalls	6/16/2005
Q: I've asked you various questions about XP and you have been very helpful. Now I have something ... A: Usually I recommend SystemWorks, this time I would suggest that you look for a sale price with ...
IE windows	6/15/2005
Q: Lorry, Thank you for the info so far. I ran Ad-Aware like you said but it didn't help. I am using ... A: When you go to: http://sarc.com/ under Virus Definitions, "Online Virus and Security Check" is the ...
IE windows	6/15/2005
Q: When I open some sites (My Yahoo for one), sometimes, not always, the window I try to open is taken ... A: I would check for spyware first. Download Ad-Aware® SE Personal Edition, a free program that you can ...
virus	6/15/2005
Q: their is a reall big popup or some virus that os stopping me from going on the internet thik my ... A: Sounds like spyware. Download Ad-Aware® SE Personal Edition, a free program that you can download ...
trojan.alwaysup	6/15/2005
Q: I have a virus called trojan.always up. when norton tries to delete it, it can't because it is ... A: That made a difference, got two pages of results. Go to Windows Update and download the available ...
Start up web page	6/15/2005
Q: My computer recently got a virus and I seem to have manged to get rid of it. However, ever since ... A: When you ran Ad-aware SE, did you do the following? Check for updates before running program. Then ...
Virus	6/15/2005
Q: I continue to get this screen that says "Click yes to complete your download". I think it is a ... A: Are you trying to download a program from the internet? If not, I would check for spyware and/or ...
trojan.alwaysup	6/15/2005
Q: I have a virus called trojan.always up. when norton tries to delete it, it can't because it is ... A: I did a search on both on http://www.symantec.com/search/ and http://www.google.com/ for " ...
i can't get rid of this virus	6/14/2005
Q: im using a SONY Vaio and using Windows XP Home Edition. I have had a virus for the past 3 weeks and ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write down ...
registry settings	6/14/2005
Q: I work on computers that are used for hotels web tv. Needless to say they get a lot of spyware, ... A: Download Ad-Aware® SE Personal Edition, a free program that you can download at: ...
3.exe virus	6/14/2005
Q: I've got windows xp and I got this strange virus i stupidly got over msn. A link got sent to me ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write down ...
aim virus	6/13/2005
Q: my friend sent me a link that said "make sure you watch this video ... A: Check out the following for information: http://www.aim.com/help_faq/security/trojan.adp If you do ...
virus	6/13/2005
Q: i have just recently downloaded a file that i thought of as a game but, when i double clicked it, It ... A: RESOLUTION To resolve this issue, follow these steps: 1.Put the Windows XP CD ROM disk in the CD ...
Troj_Buddy.F/Troj_Stervis.C viruses	6/13/2005
Q: I wonder if you could shed some light on the following. My antivirus (trend micro officescan corp ... A: Each antivirus program has different names for the same virus. I would suggest that you go to: ...
removing trojan virus	6/13/2005
Q: I have Windows ME and aol 9.0 - I have aol's mcafee virus scan-it says i have an infected file-it is ... A: The following site explains how to remove both manually or with a removal tool: ...
virus	6/12/2005
Q: i have just recently downloaded a file that i thought of as a game but, when i double clicked it, It ... A: Not knowing which antivirus checkups you used, I would suggest going to: http://sarc.com/ Scroll ...
TODO	6/12/2005
Q: I use Microsoft Anti-Spyware Beta 1 to protect my computer from spywares. While I was on line it ... A: Do not allow it access. When in doubt, check out the program and/or site in question at one one of ...
Norton Internet Security 2005	6/11/2005
Q: It cost me $69.00 and I will get $50.00 back in rebates. Not a bad deal. I do have another question ... A: Do you use NetZero? Reason why I'm asking is that hcm.exe is NetZero related. To verify if you ...
bug	6/11/2005
Q: I have my dads pc. that is only 5 weeks old and my Brother works in Penn. at a pc. comp. that makes ... A: Double click My Computer, right click the C Drive, Choose Properties, under the Tools tab click ...
games and viruses	6/11/2005
Q: ok well hey this is my first time asking a question on here and umm im not sure if this is the ... A: If you think there is a virus on the computer, I would suggest that you go to: http://sarc.com/ ...
Norton gone crazy	6/10/2005
Q: I have an HP pavillion,800 MHZ proccessor,256 Meg Ram,using XP Pro. Last year I bought Norton Sys ... A: Norton AntiVirus is compatible with Windows XP, saying thatI have to ask, after upgrading to XP and ...
trojan virus	6/10/2005
Q: my computer is infected with trojan virus.i would like to know how to remove this virus. A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write down ...
bug	6/10/2005
Q: I have my dads pc. that is only 5 weeks old and my Brother works in Penn. at a pc. comp. that makes ... A: Have you checked for spyware and/or viruses? Download Ad-Aware® SE Personal Edition, a free program ...
Do I have a Trojan/Virus?	6/9/2005
Q: I have a IBM Thinkpad T23 running Windows XP Pro. In the last few days I have noticed my IE ... A: I would check for spyware. Download Ad-Aware® SE Personal Edition, a free program that you can ...
www.exe	6/9/2005
Q: i run adaware-im clean. i run spybot s&d - im clean. i run norton - im clean. ~ every couple of ... A: Follow the directions given at: ...
virus...sasser?	6/8/2005
Q: My puter keeps shutting down and rebooting continuously. I can't get to safe mode or as far as the ... A: The following site explains how to reformat and reinstall Windows XP: ...
POP UP	6/8/2005
Q: I am using Windows XP and I keep getting these pop up notices when im on my computer, and it also ... A: Download Ad-Aware® SE Personal Edition, a free program that you can download at: ...
w32.wallz virus	6/8/2005
Q: I just installed Norton 2005 - It is not quarantined according to Norton - Their window pops up ... A: Go to the following site; http://securityresponse.symantec.com/avcenter/venc/data/w32.wallz.html ...
w32.wallz virus	6/8/2005
Q: I am operating Windows XP & Norton Antivirus warned me of having the W32.Wallz virus. I followed the ... A: Did Norton alert you after running a virus scan or when you were checking email, etc.? As this virus ...
Virus Identification	6/8/2005
Q: Do you know anything that would help with Bitdefender ?I have a friend who says I gave them a virus ... A: I don't know of any reason why you can't do the free virus checkup from the site I mentioned, it ...
uploads from somewhere?	6/8/2005
Q: My computer is somehow recieving 1000s of zip files. I seem unable to get rid of them ... A: Check for viruses and/or spyware. Go to: http://sarc.com/ Scroll down and click on,"Free Online ...
Virus Identification	6/7/2005
Q: I have a friend who says I gave them a virus named Java by Tever B but I can find no virus on my ... A: To verify that the virus isn't on your computer, go to: http://sarc.com/ Scroll down and click ...
VIRUS	6/6/2005
Q: a virus is running on my computer the run program is wkssvc.exe...i think i got it from AIM...ive ... A: I think what you have is the W32.Spybot.NLX virus. To make sure, go to: http://sarc.com/ Scroll ...
Aim viruses?	6/6/2005
Q: I use using the newest version of AIM. I then recived an im, from one of my closer freinds. It ... A: Check out the following for information: http://www.aim.com/help_faq/security/trojan.adp For the ...
Hidcap virus	6/6/2005
Q: There is my program on my computer and any time u try to acess anything related to it, everything on ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write down ...
False message from McAfee Anti-virus	6/6/2005
Q: I use (subscription) McAfee anti-virus and Black Ice firewall. I constantly get a McAfee message: ... A: To verify if there is a virus on the computer, I would suggest that you go to: http://sarc.com/ ...
PC protection	6/6/2005
Q: My Norton Security and Anti-virus protection program is about to expire. I would like to get your ... A: I would stay with Norton. Staples is having a sale this week on the Norton AntiVirus and GoBack ...
Rebooting Virus?	6/5/2005
Q: I am running Windows XP Professional. My computer keeps rebooting itself. I'm pretty sure is has ... A: Sounds like the Blaster hit your computer. To make sure, I would suggest that you go to: ...
Virus Infections	6/4/2005
Q: I have ezTrust Antivirus, it keeps finding the viruses, and I have to reboot. I don't know why they ... A: Even though you have EZ Trust AntiVirus installed, I would suggest that you go to: http://sarc.com/ ...
TROJAN HORSE	6/4/2005
Q: HAD MULTIPLE TROJAN VIRUES AND DELETED ALL BUT 2 I HAVE AVAST RUNNING...BUT MY SCREEN IS FILLED WITH ... A: Even though you have Avast installed, I would suggest that you go to: http://sarc.com/ Scroll down ...
Web Page Documents seem to be infected!!!	6/4/2005
Q: The problem is that almost EVERY html, htm, PHP etc page i open on my computer i find this ugly VB ... A: It appears to be a virus, try going to Go to: http://sarc.com/ Scroll down and click on,"Free ...
Computers	6/4/2005
Q: I keep getting something with the filepath C:\PROGR~1\COMMON~1\rqoo\rqoom.exe trying to add itself ... A: I couldn't find anything regarding: C:\PROGR~1\COMMON~1\rqoo\rqoom.exe Saying that, I wouldn't ...
Trjan virus and worms	6/3/2005
Q: here is my problem. Since some weeks, I have 20 direct acces at my desktop. I tried hundred time to ... A: Download Ad-Aware® SE Personal Edition, a free program that you can download at: ...
Can't connect to the Internet;Possible trojan?	6/3/2005
Q: Recently, I used the antispam program named Ad-ware. After scanning the computer, it found many ... A: If you have an antivirus program installed, update it and run a virus scan. Run Ad-aware SE again ...
Pop Ups	6/3/2005
Q: We have an emachines computer. We have Norton Anti-Virus and Spyware also installed, but just over ... A: Have you tried running Norton in Safe Mode? Download Ad-Aware® SE Personal Edition, a free program ...
shutdown problem of computer	6/3/2005
Q: My computer gets shut down most probably due to virus. After connecting the computer to the network ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write down ...
about trojan horse viruses	6/2/2005
Q: if my computer is seriously infected by the trojan horse viruses and spyware, how i going to do ... A: Any computer that is hooked up to the internet should have an antivirus program installed. Once ...
Computers	6/1/2005
Q: How do I turn system restore off? ThanksHi, I was recently having another volunteer help me with my ... A: Go to Start, All Programs, Accessories, System Tools, System Restore, click System Restore Settings, ...
Software install problems	5/31/2005
Q: I did all the scans, with most recent signature updates, and including the System and Virus scans ... A: Try disabling Norton Internet and AntiVirus, Webroot Spy Sweeper, LavaSoft Ad-Aware, and the ...
trojan help	5/30/2005
Q: my computer has a trojan virus on it and my AVG anti virus program cannot remove it. when i load up ... A: The following site has information on and how to remove about.blank: ...
error that spybot and others won't remove	5/28/2005
Q: I'm running XP Home-I get the following message... "Xuron55 (Datei C:\WINDIWS\win.ini kann nicht ... A: Download Ad-Aware® SE Personal Edition, a free program that you can download at: ...
virus?	5/28/2005
Q: I have what I think is a virus that seems to be recurring even though i have deleted it several ... A: Even though you have AVG installed, please go to: http://sarc.com/ Scroll down and click on,"Free ...
Intel Pentium Bug	5/26/2005
Q: Iam Running WindowsXp Media centre edition with AVG 7 antivirus. The Virus Scanner shows two files ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write down ...
pop-up trouble	5/25/2005
Q: You might not be the person to ask but ill give it a shot. every 15 sec or so on my computer a pop ... A: Download Ad-Aware® SE Personal Edition, a free program that you can download at: ...
continued explorer problem....	5/21/2005
Q: greetings, I'm sorry to say that I do not have PCcillin installed (maybe after my next ... A: Hate to ask this but have you thought of reformatting? Actually the computer should be formatted ...
Virus Problem	5/20/2005
Q: My system is always attacked by the bo:stack virus the moment I switch on the internet with the ... A: Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write down ...
broken	5/19/2005
Q: i downloaded panda antivirus and now my computer does not load up past the windows xp screen it ... A: Start the computer in Safe Mode by pressing the "F8" key when the computer is starting, until you ...
keylogger.trojan	5/19/2005
Q: I have keylogger.trojan in my system. My Norton says its in the SPOOLSVC.DLL file in the system32 ... A: Not knowing which keylogger Trojan is on the computer, please see the following which lists them: ...
dialer virus	5/19/2005
Q: I am running win98 and i have recently discovered that my computer has been dialing numbers without ... A: Not knowing which Dialer virus is on the computer, I would suggest that you go to: http://sarc.com/ ...
virus from aim?	5/19/2005
Q: I'm sorry. I had used the site you provided and I did find out what the problem was... in a way. ... A: After runing the free virus scan from the SARC site, it will list any viruses found, at that point ...