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About Lorry
(Top Expert on this page)

Expertise
I can answer most questions regarding viruses/Trojans and help to remove them.

Experience
This happens to be of interest to me as it boggles my mind that people have nothing better to do than to write a virus. Wish these people, the ones who write viruses would put the knowledge to good use instead. My job as a local tech involves removing viruses and/or spyware.

You are here: Experts > Computing/Technology > Internet/Network Security > Computer Security & Viruses

Questions Answered By Expert Lorry
In Category Computer Security & Viruses

Subject	Date Asked

ip Address	10/7/2008
Q: I need a way to clean my work computer (for free) you see one of my bosses busted me trying to find ... A: Hate to say this but when at work, you are getting paid to work not to use their computers for your ...
The Best	10/5/2008
Q: Is Norton 360, the best anti-virus software in the world? Some people say AVG, and others say, ... A: I would suggest using Norton AntiVirus, not Norton 360. AVG is one of top free anti-virus programs ...
Viruses	10/4/2008
Q: We have a problem with Internet connection, and I am not sure if it is caused by virus or a wrong ... A: Even though you have Norton Internet Security installed, try using Internet Explorer, go to: ...
Computer VIRUS	10/2/2008
Q: How many computer viruses are known uptill know?" A: Over a million, the exact number I don't know as there are new viruses/threats found everyday. Check ...
Log Off virus	9/28/2008
Q: When I select a user using XP home edition, I may see my screen and then it immediately turns XP off ... A: Am assuming that you have an anti-virus program installed, if correct, start Windows in Safe Mode ...
computer is infected with something	9/22/2008
Q: what do I do about it? if you could email me back that would be great. -THANKS A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Being signed out	9/19/2008
Q: Every site I visit whether it be yahoo mail, myspace or simply looking for a job I get taken back to ... A: Try downloading Spybot - Search & Destroy 1.6 from: ...
IMPORTANCE :- HELP	9/18/2008
Q: our some computer is affected with "Win32/Armax.H trojan" virus. I need your help for Remove it as ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
remove virus from pc	9/16/2008
Q: how can i remove trojan virus from my pc?give some simple steps. A: First run a free scan using Internet Explorer, go to: ...
Virus Issue	9/14/2008
Q: I recently bought a used pc. And one day I installed something on my pc. 2 mintues later, I have a ... A: Running Disk Cleanup will not remove the virus, wish t was that easy. Using Internet Explorer, go ...
possible virus?	9/2/2008
Q: im running windows PRO sp2 ive tried running windows defender, mcafee, ad-aware, and spybot s&d and ... A: I saw three things that should be removed. 1-c:\WINDOWS\Fonts\lsass.exe 2-O4 - HKLM\..\Run: [lsass] ...
Spyware or Virus?	8/25/2008
Q: sorry to bother you but I saw your page and I'm desperate. I think my laptop has either a virus or ... A: If you have access to another computer, try downloading the free version of AVG and then install and ...
Spyware or Virus?	8/25/2008
Q: sorry to bother you but I saw your page and I'm desperate. I think my laptop has either a virus or ... A: With Internet Explorer opened, go to Tools, Delete Browsing History, in the next window click Delete ...
Trojan Removal	8/23/2008
Q: I need some help removing a "Trojan Horse Dropper.Agent.JOC". I have a free edition of AVG, which ... A: Disable System Restore before removing the virus, now run the scan and remove the virus, reboot ...
Having problems with my laptop and I think its from a virus	8/4/2008
Q: I had a Trojan that was found on my laptop along with a virus. I have since reformatted my Toshiba ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
McAfee	8/3/2008
Q: I inadvertently uninstalled McAfee, which comes free with AOL. In the past , I would go to ... A: Check out the following: http://daol.aol.com/security/virusscan-plus ...
Need help with virus	8/1/2008
Q: I originally was being helped by Brian. My last post was on the 5th of July but my power adapter ... A: Noticed that you have TrendMicro and Symantec running, you should only have one anti-virus program ...
Cursor moves and clicks at random	7/30/2008
Q: I have hp pavilion dv2000.my cursor moves randomly around the desktop, and then clicks or double ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Virus zlssetup	7/19/2008
Q: My computer has a file showing on the desktop called zlssetup-70-470-000.en. which i assume is a ... A: Did some more reading on this, are you having trouble getting connected? If yes, check out the ...
trojan horse dropper	7/18/2008
Q: when im starting my pc,it is giving like a Trojan horse Dropper.agent.Iym threat was found.And my ... A: Praveena, Using Internet Explorer, go to: ...
Virus zlssetup	7/17/2008
Q: My computer has a file showing on the desktop called zlssetup-70-470-000.en. which i assume is a ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
virus..	7/17/2008
Q: im using Kaspersky internet security 2009. A virus (worm32.win32.Autrun.ekv) is creating nuisance in ... A: Even though you have Kaspersky Internet Security installed, using Internet Explorer, go to: ...
Startdrv failed to start and blue screen of death	7/15/2008
Q: Everytime I use my computer I get the message "startdrv.exe has encountered an error and needs to ... A: Go to Windows Update and download the available updates, including Internet Explorer7. Possible ...
Trojan? Can't connect to internet	7/14/2008
Q: I have a desktop in my home also, so I checked if I could get on the internet there since there are ... A: Even though you have AVG installed, using internet Explorer, go to: ...
pop ups virus problem	7/11/2008
Q: I have an xp cleaner that keeps generating pop ups saying my privacy has been violated. How can I ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
no wallpapper	7/9/2008
Q: i was hit with joke-bluescreen.c how do i get rid of it A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
windows virus pop up	7/8/2008
Q: i keep getting windows xp pop ups saying they have detected a virus and/or adware on my pc, but when ... A: Rule of thumb is to run only one anti-virus program at any given time, otherwise there could be a ...
Trojan	7/7/2008
Q: I use firefox email with thunderbird and also use avg a/v.also clam win a/v. with avg no detection ... A: First thing, you should never run more than AV program at any given time as they will usually ...
Security Issue	7/7/2008
Q: I have a red icon with a X stating 'You have a security problem' in the sys-tray. Pop-ups usually ... A: Even though you have McAfee installed, using Internet Explorer, go to: ...
to kill virus in command	7/7/2008
Q: How to kill a Virus that cannot be killed by an antivirus software in command window? A: Usually the Registry needs to edited for the virus to be fully removed. If you think there is a ...
safemass.exe	7/6/2008
Q: how can i protect my computer from safemass.exe virus ? A: Install an antivirus program ASP. A AVG is one of the best freebies, check it out at: ...
virus	7/4/2008
Q: Seems like every few months my internet surfing becomes very slow, especially after I download ... A: Install a good anti-virus program, keep it up to date and run a virus scan at least once a week. A ...
Computer Virus	7/3/2008
Q: What is ccSvtHst.exe A: How to remove ccSvcHst error The free file information forum can help you find out if ccSvcHst.exe ...
AVG	6/30/2008
Q: The one question that i have is that my computer runs slow but the AVG says i have no Viruses A: With Internet Explorer opened, go to Tools, Internet Options, under the General tab, click Delete ...
Trojan Horse	6/29/2008
Q: I found a trojan horse in the virus vault of my AVG software. I was told to disable System Restore, ... A: 239:I have some files in the AVG Virus Vault. What next? Most of today's viruses (Trojan horses, ...
computer just shuts off	6/28/2008
Q: Well i have an acer computer, i bouth it from circuit city. i had it since septmber of 2006 and two ... A: The first thing that comes to mind is check under the cover for dust, especially near/on the fans. ...
virus	6/27/2008
Q: i have xp windows on my pc the problem pegain when i use my flash memory the regedit and ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
vundo trojan	6/24/2008
Q: Do any of the vundo fix programs actually work that are out there. A client has the vundo trojan ... A: I would suggest going to the following site and download the Removal Tool: ...
IP addresses	6/24/2008
Q: I have a "dumb" question. We are getting an installation at our office from a company called Logix. ... A: Believe me, there is no such thing as a "dumb" question. Here are some reasons why your company ...
W32.Rontokbro@mm	6/23/2008
Q: so now i have a problem on my computer...My OS is Windows XP... every 10 seconds, and i mean ... A: Viruses can be spread throughout a network. Have everyone on the network run the free scan from ...
W32.Rontokbro@mm	6/23/2008
Q: so now i have a problem on my computer...My OS is Windows XP... every 10 seconds, and i mean ... A: It sounds like NAV - Symantec is doing it's job by alerting you that it has blocked this virus. ...
computer	6/19/2008
Q: Every 6 months or so my computer starts running really slow as it does now. Also, everyday a ... A: You really don't have enough memory to run Windows XP, am assuming that is what you are using. Even ...
computer	6/18/2008
Q: Every 6 months or so my computer starts running really slow as it does now. Also, everyday a ... A: I thought the same thing the first time I did it also. Have no fear, just follow the directions ...
computer	6/18/2008
Q: Every 6 months or so my computer starts running really slow as it does now. Also, everyday a ... A: Not knowing which anti-spyware program you use, I would suggest disabling it, download Spybot from: ...
Hijacked!	6/13/2008
Q: My Hotmail email account address book has been HIJACKED! That is, spam emails from MY email address ... A: The problem isn't with Norton, your ISP or SpySweeper, sounds like someone is "spoofing" your email ...
XP Antivirus	6/11/2008
Q: A PC has gotten infected with XP Antivirus and I believe there is probably some other type of virus ... A: Am assuming that you know the name of the virus as you mentioned that "the manual removal ...
computer protection	6/6/2008
Q: currently i have the following software to protect my computer zonealarm pro (firewall) spyware ... A: You really shouldn't need to run both at the same time. You might want to run a scan with Spyware ...
Fixing a inected computer	6/3/2008
Q: My computer is infected. I need help getting it back to normal. I am not very good with computers, ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
PC infected by virus, key logger, spyware	5/31/2008
Q: Last week my PC got infected by virus, key logger(i think) and spyware. I was checking porn and ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Protecting against key loggers - What to do?	5/31/2008
Q: At work i have a PC that i use for work and personal use. It has up to date protection against ... A: Let's take your example that you quit Monday, your user name and password are still on the hard ...
Infection?	5/29/2008
Q: I have a recent problem when i surf the web. IT just started to send me to other sites that maybe ... A: Try downloading Spybot from: ...
computer is hijacked	5/27/2008
Q: I am a user of window xp professional for few years. A strange thing happen 5 days ago with my ... A: Figured you were using a different browser as you sent a message to AllExperts. If you are using a ...
computer is hijacked	5/27/2008
Q: I am a user of window xp professional for few years. A strange thing happen 5 days ago with my ... A: Hope you didn't click on any of the pop-up windows. Try downloading the free version of Spybot from: ...
downloader swizzor virus	5/25/2008
Q: when I scanned my computer with AVG it found the virus in Kodak easyshare and locked this in the ... A: Each AV program has different names for the same threat, saying that, I would suggest using Internet ...
usb cleaning	5/24/2008
Q: my laptop was infected by Trojans and the task manager was not working from 2-3 months but now i ... A: Did you run a virus scan on the USB accessories, for example the external hard drive? Am assuming ...
sluggish pc	5/19/2008
Q: I did as you suggested and went via symantec to check viruses and thankfully there are none. I have ... A: Glad to hear there are no viruses on board, that is always good news! Try downloading Spybot - ...
re; norton 360	5/18/2008
Q: I use Norton 360 but my pc is still sluggish & slow most of the time, could I still have a virus, ... A: To verify that Windows is free of viruses and/or other threats, using Internet Explorer go to: ...
Virus	5/16/2008
Q: About 4 yesterday afternoon, as a moderator for Catholic Answers, I clicked on a link someone had ... A: I would suggest downloading Spybot for free from: ...
A peculiar virus name safemass.exe	5/14/2008
Q: My pc is effected with at peculiar virus which activates at the time of pc boot up and is ... A: If you have an anti-virus program installed, start Windows in Safe Mode and then run a virus scan. ...
C:\WINDOWS\system32\blank.htm	5/13/2008
Q: when i stated my internet browser i find this message C:\WINDOWS\system32\blank.htm Virus ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Security and Virus	5/12/2008
Q: I got the CiD popups/Virus over the weekend and had done some reading about getting rid of it. I ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
MSN Virus	5/8/2008
Q: Firstly, i should warn you Im no expert when it comes to computers so I may be asking stupid ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Possible shutdown virus	5/3/2008
Q: I think I have a virus/spyware that as my computer intermittently shutdown completely. It also ... A: Not being having that must knowledge regarding HijackThis, run your report at the following site, ...
antivirus	4/17/2008
Q: sir I am a novice. If I remove my antivirus from 'startup' and before connecting to internet ... A: You really should have the anti-virus program starting with Windows. If you don't, you will have to ...
task manager disabled	4/15/2008
Q: whoever it was they knew what thay were doing because they managed to not only disable my task ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Possible virus	4/14/2008
Q: My Girlfriends computer has been closing full screen games to open up Internet Explorer with pages ... A: I never heard of this problem, saying that I suggest you check for viruses and/or spyware. Using ...
Remove these programs!	4/13/2008
Q: I have "windows xp" and I am having trouble removing these programs from my computer: "error ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Virus Heat	4/13/2008
Q: I have the virus heat bug that keeps telling me I have viruses. I have scanned and removed ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Computer is infected with Virus/Trojan	4/11/2008
Q: I am having a virus problem with my computer. I have Windows XP installed on my PC. The issue is ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Comptuer Crisis	4/6/2008
Q: I am trying to "fix" my sister's laptop (inspiron 1600), but things are just not working out. The ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
possible virus	4/6/2008
Q: ..I think I may have picked up a virus through Outlook Express 6. I have Windows 2000 NT. About 4 ... A: By any chance do you have two anti virus programs are running on the computer at the same time? If ...
possible virus	4/5/2008
Q: ..I think I may have picked up a virus through Outlook Express 6. I have Windows 2000 NT. About 4 ... A: If you have Bagle,Msblast,Sasser,Sobig,and Virtuemonde on the computer, I am very surprised that the ...
possible virus	4/5/2008
Q: ..I think I may have picked up a virus through Outlook Express 6. I have Windows 2000 NT. About 4 ... A: Not knowing which scans you have run, check for spyware using Spybot - Search & Destroy 1.5.2: ...
"Hey, is this really you?" virus	4/5/2008
Q: I got this virus just today. I've already tried one fix-up solution, which didn't help. I was ... A: Not knowing what you tried, I would suggest that you go to the following site using Internet ...
anti virus not installed	4/3/2008
Q: when i open a software to download,at once my avg anti virus,avg anti spyware,and firewall,all got ... A: Check out the following: http://www.it.iastate.edu/faq/view.php?id=271 ...
MSN -link' virus	4/3/2008
Q: i've clicked on a forwarding link (in msn)which brings me to Hotmail page that requires sign in to ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
trogan virus in video driver	4/1/2008
Q: I have a systemax laptop /windows xp and it has a virus in what windows says is in the Intel ... A: Am assuming that you have an anti-virus program installed, if yes, start Windows in Safe Mode and ...
CiD Popups	3/30/2008
Q: Lorry Two questions: 1.CiD popups-How do I get rid of these!? 2.I have Norton which I bought,and ... A: You should only have on anti-virus program running at a time. When you ran Norton's virus scan, did ...
CiD Popups	3/30/2008
Q: Mitchell Two questions: 1.CiD popups-How do I get rid of these!? 2.I have Norton which I bought,and ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Annoying spyware pop-up	3/29/2008
Q: I too am having the same pop-up problem as Jo Ann and Jonas and am at my wit's end. I've tried ... A: Did you run the free scan from Symantec? ...
Annoying spyware pop-up	3/28/2008
Q: I too am having the same pop-up problem as Jo Ann and Jonas and am at my wit's end. I've tried ... A: Before running Spybot and/or Ad-aware, did you download the updates? Do you have Norton installed, ...
Wlctrl32.dll	3/28/2008
Q: My home PC, running Windows XP, recently became infected with a virus and Spyware Terminator is ... A: If you have the name of the virus and gone to the Symantec/Norton site for information on how to ...
crazy mouse	3/26/2008
Q: from time to time, my mouse will go nuts and start trying to click on various programs.But mainly it ... A: You updated Spybot before running the scan, correct? Have you tried cleaning the mouse? The ...
Spyware	3/26/2008
Q: Something infected my system and I started getting pop ups, but could use the computer. I downloaded ... A: Even though you downloaded NIS, using Internet Explorer, go to: ...
Virus	3/25/2008
Q: My brother has a virus on his computer that constantly acts as a antivirus by scanning his computer ... A: Spymax is a clone of AntiSpyStorm. Symantec has removal instructions at: ...
XP antivirus malware spyware program	3/25/2008
Q: My father has this program "XP antivirus" on his computer that is really malware or spyware. How do ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Wlctrl32.dll	3/25/2008
Q: My home PC, running Windows XP, recently became infected with a virus and Spyware Terminator is ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Virus restarts my pc	3/24/2008
Q: I got a virus by mail and now my computer starts, shows windows xp loading screen and then restart ... A: If you have a Restore/Recovery CD, put that in the drive and start the computer. If you have the ...
Virus restarts my pc	3/24/2008
Q: I got a virus by mail and now my computer starts, shows windows xp loading screen and then restart ... A: Windows rebooting could be caused by a virus and/or other things, that is why I gave you the other ...
Virus restarts my pc	3/23/2008
Q: I got a virus by mail and now my computer starts, shows windows xp loading screen and then restart ... A: If you have an anti-virus program installed, start Windows in safe mode and run a scan. It is ...
Security System Warning Popup	3/22/2008
Q: I've been getting both a popup screen and/or a yellow triangle in my task tray with an "!" in it ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
abt newfolder virus	3/18/2008
Q: the newfolder virus affects my mp3 player too . it shuts down when it is switched on. how can i cure ... A: Using internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
help me get rid of a virus	3/14/2008
Q: My children opened something on msn,I think it's a virus because ever since then my computer keeps ... A: Not knowing which scans you have run try using Internet Explorer, go to: ...
User Profile	3/13/2008
Q: last night I was on my computer and everything was going fine, AVG didnt detect anything the entire ... A: Check out the following from Microsoft: http://support.microsoft.com/kb/318011/en-us Verify that ...
HELP ME!	3/13/2008
Q: i accepted a zip file thinking it contained a pic from my friend! GOD DAMIT just got to know that i ... A: Before doing the following, disable Avast - don't remove it, just disable it otherwise there might ...
HELP ME!	3/11/2008
Q: i accepted a zip file thinking it contained a pic from my friend! GOD DAMIT just got to know that i ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Possible virus ?	3/9/2008
Q: Recently i copied a folder containing songs from a flash disk on to my C:\ drive (I have win 98 ... A: These are viruses, on the partition with Windows XP, using Internet Explorer, go to: ...
Every time I turn on my laptop a trojan...	3/9/2008
Q: I bought a Lenovo laptop in China last year (I live in China) and after using Internet Explorer 6.0 ... A: Not knowing which viruses are on the computer, using Internet Explorer go to: ...
Virus	3/7/2008
Q: I am having problems with search engines like Google and Yahoo. When I click on a link it sends me ... A: Have you checked for spyware? I would suggest downloading Spybot from: ...
Internet Spam Websites	3/7/2008
Q: Not sure if I titled this one correctly...but...I have desktop PC that was given to me. Running XP, ... A: Are you updating Spybot before running a scan? Even though you have AVG installed, try u sing ...
smitfraud removal tool a virus ?	3/6/2008
Q: sorry to bother you but ive recently been infected with smitfraud. no idea where it came from but my ... A: Not knowing which AV program you have, I would suggest using Internet Explorer and go to: ...
Best Antivirus Software	2/29/2008
Q: I am using Windows Vista as my Operating Systems. And I have internet connection too.I am afraid ... A: AVG is one of the best frre programs, check it out at: ...
downloaders	2/27/2008
Q: I recently installed Windows Live One Care on my mother-in-law's computer ,I then ran a full system ... A: Do you have a firewall program installed, besides the one that comes with Windows XP? Check out ...
abt newfolder.exe n other viruses	2/23/2008
Q: how can i remove newfolder.exe and other viruses from my system? which anti virus software is best ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
infected by virus packer.malware.NSAnti.k	2/18/2008
Q: my pc is infected by virus (packer.malware.NSAnti.k) i have downloaded antivirus bitdefender 2008, ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
virus problem	2/15/2008
Q: i have a virus in my pc named "packer.malware.NSAnti.J"...which is like spreading and effecting all ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Weird File Names	2/12/2008
Q: I was looking through "My Documents" folder and found the folder name: ³Ø½¼ ÇÃ·¯±×. I scanned it ... A: Even though you scanned with AVG, try this - using Internet Explorer, go to: ...
help me!!	2/11/2008
Q: I was on the internet and clicked a link to a page and it downloaded something and now my computer ... A: Did you run both scans? From what you have told me it sounds like spyware, more so than a virus. ...
help me!!	2/11/2008
Q: I was on the internet and clicked a link to a page and it downloaded something and now my computer ... A: Evidently the link's site is not a safe one, only download from a known site to play it safe. To ...
Epileptic Mouse Cursor	2/8/2008
Q: For the past few weeks, our computor has had a problem with the cursor jumping around to the right ... A: Not knowing what kind of mouse you use, check out the following for information: ...
msn virus	2/8/2008
Q: i got that msn virus "this looks like you..." and i saved it :( im doing the symantec scan now, but ... A: Sounds like you removed the virus. You can remove Norton AntiVirus by going to Start, Control Panel, ...
C:\a.bat trojan	2/8/2008
Q: I have what I think is a trojan and it is located in a hidden folder C:\a.bat which I cannot get rid ... A: Check out the following for removal instructions: ...
C:\a.bat trojan	2/8/2008
Q: I have what I think is a trojan and it is located in a hidden folder C:\a.bat which I cannot get rid ... A: You gave me the location, not the name, which is what is needed for me to help. Did Norton find ...
msn virus	2/8/2008
Q: i got that msn virus "this looks like you..." and i saved it :( im doing the symantec scan now, but ... A: If you have Spybot installed, you should check for updates first, then run a scan. I would suggest ...
MSN	2/8/2008
Q: My msn isn't working i don't know why. whenever i try to log in it say that window live hase ... A: Not knowing what error number you are getting, I would just be guessing. Please let me know the ...
Trojan Horse	2/7/2008
Q: We have high speed internet on our home computer. I discovered some items of question in the hard ... A: Yes, that is possible. Have you checked for viruses and/or spyware? Using Internet Explorer, go to: ...
virus, spyware, trojan	2/6/2008
Q: My computer has been acting funny lately. I access the internet through Internet Explorer. When I ... A: When you say you ran "Norton's current comprehensive virus/spyware scan", are you saying you have ...
virus problem	2/4/2008
Q: I am confronting a bad virus which I need your valuable help,,, I will elaborate my problem: Once I ... A: Regarding the part when you insert the USB flash, check out the following for information: ...
desktop taskbar icons start menu	2/3/2008
Q: everything on my desktop disappears for like 10 seconds then it all comes back again and it does ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Virus and Malware?	2/3/2008
Q: My computer problem starts when I saw a Windows Warning that says "My computer is infected, "click ... A: You are learning the hard, never click on a pop-up window, just delete it. Even though you have ...
Tribal Fusion	2/2/2008
Q: My 83 yr old Father who has Macular degeneration(Legaly Blind)Writer & Reporter-Says his computer is ... A: Follow up 2-2-2008 Hi Keith, If possible, it might be better if you went over to his home and did ...
help needed	1/31/2008
Q: Lorry, Thank you for your time. I am having trouble with my computer. Spyware scanners have been ... A: If you download from a known site, you should be a safe. Whenever you get pop-ups, just "X" out of ...
Please Help Possible Virus	1/30/2008
Q: Is there any virus out that will effect icons on your desktop, when clicking on them they aren't ... A: Even though you have Norton installed, try using Internet Explorer and go to: ...
Several viruses and worms...	1/30/2008
Q: I have the full home avast scanner and it keeps putting them into the chest but I'm still having ... A: Even though you have AVAST installed, using Internet Explorer, go to: ...
Virus removal help needed!	1/30/2008
Q: The e-mail I specified above is for my work account, but the problem I'm having is with my computer ... A: I would suggest using Internet Explore, go to: ...
flashing windows on windows xp	1/29/2008
Q: i am having problems with my pc and am unsure if it is a virus, every 5 or 10 min, for instance i ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
norton internet security 2008	1/29/2008
Q: i am running windows xp. auto protect detects security risk trojan.zlob. i have ran a scan with ... A: Symantec explains how to remove Trojan.Zlob at: ...
Downloader.Swizzor	1/28/2008
Q: I found the fix if I was using XP or ME which says it hides in System Restore & to disable it...then ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
virtumonde	1/27/2008
Q: I got a trojen horse on my computer at work. The computer person said he did as much as he could ... A: Ask all the questions you want. You can run the free scan from Symantec without disabling AVG. If ...
Storage Protector?	1/22/2008
Q: I have been having problems with my computer for a while now, slowing down, windows using 100% CPU ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Unknown trojan	1/21/2008
Q: I need Help...i got this trojan virus and everytime and page loads it says "Your Computer was ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Video Access Active X Virus	1/20/2008
Q: I have this virus and have been unsuccessful at removing it. Adaware seems to only be able to get a ... A: Each antivirus program has different names for the same virus, saying that I would suggest that you ...
computer clicking websites without me physically clicking them	1/20/2008
Q: When surfing, the computer will keep clicking the enter button without me physically doing it, ... A: Have you checked for viruses and/or spyware? Using Internet Explorer, go to: ...
Virus (No idea what it is)	1/20/2008
Q: Okay so i downloaded a bunch of stuff and scanned it w/ Macaffe (Latest year) and it showed up ... A: Even though you have McAfee installed, if you can open Internet Explorer, go to the following site, ...
Medichi.exe	1/18/2008
Q: Read so many different forums - what's my cure? ANSWER: Hi Betty, Using Internet Explorer go to: ... A: Is it possible that you meant "Medici.exe"? If yes, the following site explains how to remove: ...
Medichi.exe	1/18/2008
Q: Read so many different forums - what's my cure? A: Using Internet Explorer go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
trojan spawn	1/17/2008
Q: I want to know how to remove those Trojans from coming, Each time i open ; My computer, or any ... A: Each AV program has different names for the same virus, saying that I would suggest using Internet ...
An increase in cyber crime?	1/14/2008
Q: I was wondering if you had any statistics about the rise in computer crime such as hacking / ... A: Check out the following sites for information: ...
Dangerous website	1/13/2008
Q: When I go to Internet explorer to open home page the 1st thing that pop's up is this ad called ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
virus	1/13/2008
Q: is password_viewer.exe a virus?,i can't utilize the command prompt cause the system shutsdown as it ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
printing virus	1/12/2008
Q: halo my computewr was infected with avirus and now i cant print when i want to print it opens the ... A: Not knowing which virus was on the PC, I would suggest using Internet Explorer and go to: ...
Computer viruses and trojan horses	1/11/2008
Q: I would like to know how many new computer worms, viruses, and Trojan horses have been launched ... A: Try doing a search on one of the following: http://www.google.com/ http://vivisimo.com/ It's ...
Adobe pro	1/7/2008
Q: i got this problem recently.when i try to open adobe either through the shortcut or file adobe in ... A: I had exactly the same problem. Go to your Adobe Acrobat folder and control click on the app. Then ...
My hard disk fills up out of control.	12/15/2007
Q: Recently, my laptop hard disc fills up continuously, while I did not work with it much. Moreover, my ... A: Even though you have AVG installed, using Internet Explorer, go to: ...
System Virus	12/14/2007
Q: I have got this virus on my system from a past couple of months. There is always a folder by the ... A: I would suggest downloading Spybot - Search & Destroy 1.5, a program that removes spyware, available ...
Please help me.	12/14/2007
Q: I recently did an AVG Free Edition scan of my computer, it picked up a virus called "Trojan horse ... A: Sorry to hear that your computer is in the state it is. Do you have the Restore/Recovery CD or do ...
Trojan.Vundo	12/13/2007
Q: I have synamatech installed on my computer. I keep getting a notification/s that I have the above ... A: Update NAV. Symantec explains how to remove at: ...
brower hijacked?	12/13/2007
Q: First of all thank you for being available to share your expertise. I have McAfee full package ... A: Even though you McAfee installed, using Internet Explorer go to: ...
Please help me.	12/12/2007
Q: I recently did an AVG Free Edition scan of my computer, it picked up a virus called "Trojan horse ... A: You can download a 15 day trial of Norton AntiVirus 2008, which will work with Vista from: ...
Trojan.Vundo	12/12/2007
Q: I have synamatech installed on my computer. I keep getting a notification/s that I have the above ... A: Did you disable System Restore before using the removal tool? Am assuming that you have an AV ...
Please Help Me	12/12/2007
Q: I wonder what to do with these vicious viruses. Is there any comprehensive antivirus program which ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
adware.tracking cookies	12/11/2007
Q: Nearly every time I scan for viruses I get adware tracking cookies. So I was wondering u I get them ... A: You can purchase NAV at any business store, like Office Max, Office Depot or Staples. Look for a ...
Please help me.	12/11/2007
Q: I recently did an AVG Free Edition scan of my computer, it picked up a virus called "Trojan horse ... A: As each AV program uses different name s for the same virus, I would suggest using Internet Explorer ...
adware.tracking cookies	12/10/2007
Q: Nearly every time I scan for viruses I get adware tracking cookies. So I was wondering u I get them ... A: Again will send you the Webopedia site as they explain it better than I do: ...
virus	12/9/2007
Q: my computer shows that it is infected with 39 viruses.what does that mean and what do i need to do? A: If you have 39 different viruses on board, you might want to think about reformatting and ...
ad aware issue	12/8/2007
Q: i have a problem and need your advice i downloaded the setup of Ad-aware lavasoft free edition from ... A: Hate to say this but darned if I know, thought they were for remote also. This just proves I wish I ...
network trouble	12/7/2007
Q: I have a dell from about 2002, it will dial up my internet, but as soon as it logs in the screen ... A: Was keeping my fingers crossed that you could get to Windows Update before the BSOD showed up - so ...
network trouble	12/6/2007
Q: I have a dell from about 2002, it will dial up my internet, but as soon as it logs in the screen ... A: Do you have the latest updates? Go to Windows Update and download the available updates. Lots of ...
removing a virus/trojan. desktop gone	12/5/2007
Q: started my windows xp and all my icons and my task bar dissapeared i have access to everything ... A: I would suggest downloading Spybot - Search & Destroy 1.5, a program that removes spyware, available ...
Voipwet	12/4/2007
Q: I'm still kicking myself for following a link stemming from an innocent Google search that asked me ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
microbills	12/3/2007
Q: i need to no how to get rid of this microbill. it has blocked my internet and it pops up now and ... A: I would suggest downloading Spybot - Search & Destroy 1.5, a program that removes spyware, available ...
Viurs or Spyware Repair	12/3/2007
Q: Recently I was browsing questionable sites and downloaded a program. It was a Winrar opened ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Long Time to Start PC	12/2/2007
Q: My desktop PC takes a long time to start after I installed 2008 Norton Internet Security. Is there a ... A: Am assuming that you have used NIS to check for spyware, if not, do so. Go to Start, Run, type in ...
virus !!!	12/2/2007
Q: i munable 2 see my pc's hidden files....when i click "show hidden files".....it automaticaly goes 2 ... A: You must be signed on as the Administrator to do so. To check for viruses, using Internet Explorer, ...
problems with pop-opps	12/1/2007
Q: I have a problem that I recive lo of pop-ups of diferent kinds of advertisment.. What I could do to ... A: With Internet Explorer opened, go to Tools, Pop-up Blocker, click Turn pop-up blocker on. I would ...
removed virus	11/30/2007
Q: i am pretty sure that i have done away with a virus i had, but it did some damage to my machine. I ... A: What virus did you remove and which program did you use to remove it? For example, did you follow ...
Security Toolbar 7.1	11/29/2007
Q: My wife is using the computer for chatting on MSN a lot. Today we found "security toolbar 7.1" on ... A: Even though you have Kabersky installed, use Internet Explorer and go to: ...
Windows Issues	11/28/2007
Q: I have a 2 year old Toshiba laptop running XP that has never caused a problem. I have a constantly ... A: Sorry for taking so long to get back to you, having problems here at home. Asked a friend of mine ...
how i can delete new folder virus	11/28/2007
Q: a virus which name is (new folder)came in my computer and my anti virus software is not working and ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
trojan	11/27/2007
Q: i am using zone alarm security suite.... when the antivirus detects trojan in my computer like ... A: Not really sure how well the ZoneAlarm Suite works, to verify that there are no threats on the ...
Virus or spy, closing out certain websites!	11/27/2007
Q: a while ago someone posted this... "Hi i have avg free and norton anitvirus 2005 and when i open ... A: Go to Windows Update and download the available updates. Try updating Norton and run a scan in ...
Computer makes scream noise	11/26/2007
Q: Recently (last two weeks i've noticed) my computer will randomly make a 'scream' noise or a wolf ... A: It could be the fan. Turn off and unplug the computer. Take the cover off, is there an excess of ...
Keyboard Hacked	11/25/2007
Q: I went into myspace yesterday and then later I had no use of my keyboard. I saw a few articles about ... A: At this point, I would do a reinstall/repair Vista. You might want to ask either Brennan or Jason ...
Keyboard Hacked	11/23/2007
Q: I went into myspace yesterday and then later I had no use of my keyboard. I saw a few articles about ... A: Install a firewall program, ZoneAlarm is good, plus it is free. It is available from: ...
wierd restriction on computer	11/21/2007
Q: my control panel is no longer accessible through my only system administrator profile A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
kdeyboar (see the previous word for the example of the problem!!)	11/21/2007
Q: (an When I am typing I c) See left<<<<<< It should say when I am typing the words get rearranged ... A: Could be a bad stick of memory. Turn of the computer, unplug it, take the case off, verify that the ...
virus that creates autorun.inf	11/19/2007
Q: i'm a Network Admin and i'm having problems with a virus that is creating about five, ten ... A: Check out the following for information: ...
trojans and more	11/19/2007
Q: Boy, I really got nailed today with a nasty virus, i can only run in safe mode, i bought norton but ... A: The Norton that has expired, is that still on the computer? If yes, run a scan in Safe Mode with ...
trojans and more	11/18/2007
Q: Boy, I really got nailed today with a nasty virus, i can only run in safe mode, i bought norton but ... A: Do you have an antivirus program installed? If yes, run a virus scan in Safe Mode. If not, what ...
Software Question	11/18/2007
Q: In your opinion, what is the best 'All in 1' freeware anti virus and spyware removal program please? A: I wouldn't go for an 'All in One" freebie, I would suggest using AVG, available from: ...
Norton Corportate Edition Antivirus not scan	11/15/2007
Q: Lorry I have install Norton Corporate in my computer. When I scan specific drive the error ... A: Try updating the program first, then run a scan. Check out the following for information: ...
anti-spyware compatibility	11/14/2007
Q: i have mcafee virus scan plus installed on my computer (windows xp), but i still get spyware. my ... A: Ad-Aware 2007 is a great program to remove adware, plus its free, available from: ...
temp files.	11/14/2007
Q: About 2 weeks ago i installed CA Security Center free from road runner. Around the same time i ... A: Try starting Windows in Safe Mode by tapping the "F8" key until you a screen with various ways to ...
Antivirus Problem	11/13/2007
Q: I Installed KasperSky Antivirus in windows xp sp2 then the antivirus did not run and terminated ... A: If this is a problem with Kaspersky, contact them at: http://usa.kaspersky.com/support/ Using ...
vius??	11/12/2007
Q: ive got a strange problem with my pc. My computer randomly opens programs, files and moves the ... A: Do you have Spybot - Search & Destroy 1.5? If not, you can download it from the following site, make ...
Strange Computer Behavior	11/11/2007
Q: My computer's been acting weird lately. For example, the files all make copies of themselves with ... A: Do you have an antivirus program installed? If yes, start Windows in Safe Mode and run a scan. I ...
multipal Trojan horse viruses	11/8/2007
Q: I have ran an Avg scan and it showed that i have these Trojan horse viruses... Downloader ... A: Each antivirus program uses diffirent names for the same threats, saying that, I suggest using ...
skun.dat	11/7/2007
Q: trying to rid my computer of the skun.dat file...here's my hijackthis log...any ideas on where to go ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
my computer is in danger	11/6/2007
Q: my computer is acting all wierd, i cant change my desktop, and i cant open my task manager, i am the ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
meSSed up Trojan!! Help, PLEASE!	11/6/2007
Q: I'll try to keep this as short as possible; otherwise it'll end up being abstruse! To start with, I ... A: Even though you installed McAfee, using Internet Explorer, go to: ...
Spyware, possibly Tesllar virus	11/3/2007
Q: I was using Limewire the other night and I believe I may have accidently opened some malicious .exe ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Spyware Keeps Coming Back	11/3/2007
Q: http://en.allexperts.com/q/Computer-Security-Viruses-1737/Spyware-Keeps-Coming-1.htm The person I ... A: Even though you have run antivirus scans, try using Internet Explorer and go to: ...
Virus Removal	11/2/2007
Q: I have Windows XP Service pack 1. I have Spybot so I believe that the spyware are taken care off. My ... A: If you don't have any antivirus programs installed now, using Internet Explorer go to: ...
FLU BURUNG	11/1/2007
Q: yestreday morning when i swicthed on my laptop, a FLU BURUNG virus surfaced in notepad format some ... A: Even though you Norton 360 installed, using Internet Explorer go to: ...
Possible Virus	10/31/2007
Q: I have a problem, which might be connected to a virus-infection. My computer started to behave ... A: Even though you have NOD32 installed, using Internet Explorer go to: ...
Trojan.Zlob & Security Toolbar 7.1	10/28/2007
Q: I was infected with the Trojan.Zlob. I ran the AdAware and restarted in the safe mode and reran ... A: I would suggest downloading Spybot - Search & Destroy 1.5, a program that removes spyware, available ...
How to get rid of the virus?	10/26/2007
Q: there are repeated pop-ups on my computer (every 5 seconds or so) saying that my computer is ... A: With Internet Explorer opened, go to Tools, Pop-up Blocker, click Turn on pop-up blocker. Even ...
Norton 2005	10/24/2007
Q: Is it wise to purchase Norton 2005 (at $55) since it is cheaper than the newer version, or does it ... A: As a free antivirus program, AVG is great but you get what you pay for. Check out the following: ...
spyware	10/24/2007
Q: I have somehow managed to get spyware on my computer. I have Norton antivirus software installed so ... A: Yes, if the firewall is not on, anything could access computer. Zone Alarm, is a free firewall ...
Webroot Firewall	10/23/2007
Q: I recently tried to download webroot firewall on my desktop. I have windows XP and avast anti-virus. ... A: Sounds like you had Norton AntiVirus or Internet Security installed at one time, first try going to ...
Black trojan virus	10/23/2007
Q: I'm writing for my sister. She cannot write for herself because her computer was infected by the ... A: Sounds like she let it go for too long. If there is any important data she might want to take it to ...
black trojan	10/19/2007
Q: my pc was attacked by black trojan. how can i protect my pc? actually i want to beat it back but i ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Could this be a virus?	10/16/2007
Q: . I recently got an internet issue. It Started two days ago and everything worked fine for the past ... A: Yes, it could be caused by a virus. Scan again with Kaspersky Anti-Virus, disable System Restore and ...
how to stop chinese	10/16/2007
Q: I have a foreign exchange student from Hong Hong China and he continues to change the computer over ... A: To change the language used for menus and dialog boxes Open Regional and Language Options in ...
orkut banned	10/12/2007
Q: in my computer at internet explorer in adress bar when i type "orkut" the explorer closses and ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
which suite	10/10/2007
Q: my suite is going to run out soon..and with the new internet security suites hitting the market ... A: If you have a Symantec/Norton program, look for a sale price with rebates for previous owners, by ...
Most effective programs	10/10/2007
Q: I was wondering what you would recommend to use for the following: Personal firewall spyware ... A: Check out the following: http://www.download.com/3000-2092-10039884.html ...
Internet Explorer virus?	10/8/2007
Q: When I am opening Internet Explorer after some time a window pops up telling me that in my computer ... A: Sounds more like spyware. I would suggest downloading Spybot - Search & Destroy 1.4, a program that ...
w32-rontokbro@mm on flash drive!	10/5/2007
Q: The w32-rontokbro@mm worm is currently on my home pc and I just realised that it made its way onto ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Possible Virus	10/4/2007
Q: I run Windows ME and I have developed a problem using the Internet on sites which ask me for my ... A: Followup 10-7-2007 Hi Neil, You can download Internet Explorer 6 Service Pack 1 from: ...
virus that closes programs	10/4/2007
Q: i have a virus that when ever i open almost any program it closes it, also when i use the search ... A: If you cannot install and/or run a program, the odds are that it is time to reformat the computer. ...
Viruses, best anti-virus/spyware	10/4/2007
Q: I have a few questions there are 5 viruses that i have quarenteened in Norton Antivirus, but i cant ... A: You should uninstall Norton and install a newer version. When you uninstall NAV 2000, it will ask if ...
Viruses, best anti-virus/spyware	10/3/2007
Q: I have a few questions there are 5 viruses that i have quarenteened in Norton Antivirus, but i cant ... A: Not knowing which version of Norton AntiVirus you have, check out the following site on how to ...
virus	10/3/2007
Q: i downloaded limewire to my computer and now it is running real slow i have now removed that program ... A: Check for viruses and/or spyware. Using Internet Explorer, go to: ...
trojan ...	10/1/2007
Q: Lorry. My computer has a trojan that hijackers and redirects the browser to different web ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
aol	9/28/2007
Q: i keep geting "aol not responding" when i get on aol then puter freezes up A: Not knowing anything about AOL, check out the following: ...
virus creating a exe file and autorun.inf file	9/27/2007
Q: My name is Barani.I am using winXP in my machine i am seeing a exe file creating automatically with ... A: Since you don't have a connection, download AVG from the following site, put it on a floppy/CD and ...
virus creating a exe file and autorun.inf file	9/26/2007
Q: My name is Barani.I am using winXP in my machine i am seeing a exe file creating automatically with ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
trojan.vundo	9/10/2007
Q: Ok whats happened was i received this little problem a while ago and my security program has been ... A: Did you disable System Restore before using the removal tool from Symnatec? It is very important for ...
Help me remove the Trojan Virus pleaae	9/9/2007
Q: I have a trojan virus, and I need help removing it. I am using Windows(if that piece if info is ... A: The easiest way would be to use Internet Explorer and go to: ...
strange virus	9/2/2007
Q: I have an ADSL connection here in Iran.I use win xp.Recently I found out that my connection speed ... A: I would suggest backing up anything of importance and purchase a new hard drive, ASAP. Luckily at ...
I need help!	9/1/2007
Q: I have a virus. It changes my homepage, constantly spams my computer with popups, and can't be ... A: Sounds more like spyware. I would suggest downloading Spybot - Search & Destroy 1.4, a program that ...
internet virus threat	8/30/2007
Q: We are having problems with our lap-top. It has recently started telling us that we have a virus ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
Virus infected PC	8/26/2007
Q: Lorry: Sorry to bother you again - my extermely sluggish virus-infected PC won't cooperate. I ... A: Followup 8-27-2007 Hi Larry, Let me know what you think of Norton 360? Thanks! Hope you like it! ...
Internet Spying/Security	8/26/2007
Q: I fear I am being spyed upon. I've downloaded many music files, and now my Windows Media Player ... A: Followup 8-26-2007 Hi Andy, I would suggest downloading Spybot - Search & Destroy 1.4, a program ...
Virus protection	8/24/2007
Q: Lorry: This is my first time writing, but I have been helped by reading your previous answers - ... A: No, Spybot Search & Destroy is one good program that removes spyware, another one is Ad-Aware 2007. ...
Virus protection	8/24/2007
Q: Lorry: This is my first time writing, but I have been helped by reading your previous answers - ... A: Symantec explains how to remove W32.Spybot.Worm at: ...
how do i remove w32 rontokbro@mm?	8/24/2007
Q: my pc has got symantec installed but now the problem is that i cant run the antivirus ciz the virus ... A: Symantec explains how at: ...
virus in ssqrp.dll and rqrrpq.dll	8/23/2007
Q: i recently remove these virus from Windows ( XP media center version) and now when i change user or ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Symantec url link provided disappers	8/23/2007
Q: When I click on the url you provided to access Symantec: ... A: Yes, a virus could be stopping the page from coming up. When you go to the site, another window ...
constant virus attack	8/21/2007
Q: I have been dealing with one virus that has hold of my IP address, and won't leave me alone. ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
not sure of what kind of virus	8/20/2007
Q: I have xp home edition and when I start my comp I get a message that slot of my programs wont open ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
worm in system	8/17/2007
Q: greetings.... i'm having a PC Cillin Internet Security 2007 version anti virus loaded in my system. ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
system mechanic 7	8/16/2007
Q: I just bought and installed a new graphics card and it came with a coupon to buy System Mechanic 7. ... A: AVG will keep viruses off the computer - as long as you keep it up to date. If by some chance it ...
system mechanic 7	8/15/2007
Q: I just bought and installed a new graphics card and it came with a coupon to buy System Mechanic 7. ... A: Personally, I can't see spending money when I can get the same thing for free. Regarding spyware: I ...
McAfee vs. Norton	8/15/2007
Q: My Norton subscription runs out in 20 days. I want to download McAfee in place of Norton. Do I have ... A: You can remove the Norton and install McAfee now. I would suggest that you purchase McAfee at one of ...
trojan virus'/Drivecleaner 2006	8/13/2007
Q: All of a sudden some webpages won't load and we've been getting pop up ads/fake threat boxes. I've ... A: Symantec explains how to remove at: ...
Spyware?	8/13/2007
Q: I recently noticed that my computer was acting strangely--my desktop changed from a picture I'd ... A: Am assuming that you are using Windows XP, if correct, disable System Restore by going to Start, ...
AUTO.EXE virus	8/12/2007
Q: I have an old 486DX-50 computer I use with my ham radio equipment which long ago was infected with ... A: Check out the following: http://www.sophos.com/virusinfo/analyses/w32busanc.html I'm getting an ...
Computer Virus/trogen/script?	8/12/2007
Q: My brother used my laptop and now it keeps changing my IE Default address and tries to go constantly ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
virus	8/11/2007
Q: my 78th birthday, I had three e-mails from alleged wellwishers and as I went to the first an AVG ... A: As each AV program uses different names for the same virus, I would suggest using Internet Explorer, ...
virus protection and firewall	8/7/2007
Q: I have a Dell computer that has Windows XP. I have been using Mcafee virus protection, but I ... A: At the following site, scroll down until you see McAfee SiteAdvisor for information: ...
virus that not let me open programs	8/7/2007
Q: antivirus avg, messengers, i have the avg antivirus and the only way i can run it is by making left ... A: Start the computer in Safe Mode by tapping the "F8" key when Windows first starts until you get a ...
About to removing a virus	8/5/2007
Q: It is about one month when my computer has infected by an unknown virus which hides my files and ... A: Did you disable System Restore before removing the virus? Try downloading Spybot - Search & Destroy ...
About to removing a virus	8/4/2007
Q: It is about one month when my computer has infected by an unknown virus which hides my files and ... A: Even though you have McAfee installed, I would suggest using Internet Explorer, go to: ...
antivirus softeare	7/30/2007
Q: My Dell computer has Mozilla Firefox as its browser. I need to know what antivirus software would be ... A: I just installed the FireFox plugin but don't see it. Where did it go? Problem You've installed the ...
Computer sends radom emails by itself	7/6/2007
Q: I'm having the exact same problem described in: ... A: The main thing to remember when removing a virus from XP is to disable System Restore first, remove ...
xpdx.sys	7/4/2007
Q: I have tried all antivirus kit with this one and it still persists. I already reformatted four times ... A: Using Interent Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Security tools are disabled	7/3/2007
Q: Lorry hi, a few days ago i realized that my anti virus, my firewall and some other security tools ... A: When you run the free scan from Symantec, when it tells you to update the installed AV program, just ...
Viruses	7/2/2007
Q: I am having problem with opening the hard disk by double click, that windows search page opens ... A: Am assuming that you are using Windows XP, go to Start, All Programs, Accessories, System Tools, ...
Security tools are disabled	7/2/2007
Q: Lorry hi, a few days ago i realized that my anti virus, my firewall and some other security tools ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
help	6/27/2007
Q: I have an ADSL Internet connection of between 5.9 to 6.1 Mbits/s (this is what I read in the icon) ... A: Asked a friend for their advice, they came back with: I'd borrow a laptop from a friend and see if ...
NEWHEUR_pe virus	6/26/2007
Q: in c:\RavMon.exe NEWHEUR_pe virus, virus are spotted by my virus controller how can i fix it? A: As each antivirus program has different names for the same virus, Using Internet Explorer go to: ...
Software/Programs forced to close	6/26/2007
Q: Every program I try to open will encounter an error and say it must close.. including notepad, ... A: If you have access to another computer, I would suggest downloading Spybot - Search & Destroy 1.4, a ...
I Have A winupdate.exe Virus	6/24/2007
Q: My problem is that this virus has made my start bar and my desktop icons go away. I don't know what ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Computer Trouble.	6/24/2007
Q: Recently my step father wanted me to download some songs for him. So I did, one site I went had ... A: Did you run Spybot? Using Internet Explorer go to: ...
Bugs	6/22/2007
Q: I am writing for some advice on internet logs. I have tried to cancel my chronology but for some ... A: Zone Alarm is a firewall, not an antivirus program. Using Internet Explorer, go to: ...
Computer Trouble.	6/20/2007
Q: Recently my step father wanted me to download some songs for him. So I did, one site I went had ... A: Disable System Restore, then run a virus scan. That should take care of it. I would also suggest ...
Fake security alerts	6/19/2007
Q: I have two fake unremovable security alert icons on my toolbar. Every few minutes also apeares on my ... A: Did you run an antivirus program, that is installed, in safe mode? Besides what I have already ...
ip6fw virus?	6/18/2007
Q: My PC-cillin keeps trying to quarantine a file named C:windows\system32\drivers\ip6fw.sys it says ... A: How to remove Ip6Fw error The free file information forum can help you find out if Ip6Fw.sys is a ...
virus	6/16/2007
Q: when i want to install symantec antivirus and open the setup file of Symantec antivirus then the ... A: Before installing Symnatec AntiVirus, using Internet Explorer go to: ...
virus overwrites my MBR	6/16/2007
Q: and thanks for your help! I have contracted a virus or trojan that has overwritten the boot sector ... A: Before doing that, try using Internet Explorer and go to: ...
Fake security alerts	6/16/2007
Q: I have two fake unremovable security alert icons on my toolbar. Every few minutes also apeares on my ... A: When you go to to the Symantec site, you should see a button that says GO, click that, you might get ...
ransomware	6/15/2007
Q: hya, i was wondering if you could help me with a very nasty ransom ware virus that has infected my ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Fake security alerts	6/15/2007
Q: I have two fake unremovable security alert icons on my toolbar. Every few minutes also apeares on my ... A: Using Internet Explorer go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
ip6fw virus?	6/14/2007
Q: My PC-cillin keeps trying to quarantine a file named C:windows\system32\drivers\ip6fw.sys it says ... A: As each antivirus program uses different names for the same virus, I would suggest using Internet ...
possible virus can you help	6/14/2007
Q: my home p.c is suddenly running very slow and sluggish.its only started happening in last week.is ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
removing spyware	6/14/2007
Q: Every time I go to Google or Yahoo & just type the word "spyware" in the search box, it closes the ... A: Even though you used Avast and Yahoo spyware, try using Internet Explorer, go to: ...
VIRUS DOWNLOADS	6/13/2007
Q: WINDOWS CAN'T FIND THE .EXE FILE TO ANY OF THE PROGRAMS I TRIED.DELL WANT'S TO REPLACE THE HARD ... A: Whenever you download a program, always check to see where it is being downloaded to - very ...
microbillsys payment demand	6/12/2007
Q: is this a scam/virus or what can i stop/block it A: It's spyware. I would suggest downloading the free version of Ad-aware 2007 from: ...
microbillingsys	6/12/2007
Q: Is there a way to remove this from my computer, bearing in mind I am not a computer wizz? Seems to ... A: The free version of AVG will alert you to viruses and/or other threats but will not remove them. ...
Computer sends radom emails by itself	6/11/2007
Q: I'm having the exact same problem described in: ... A: No matter what anti-virus program you have installed or tried, using Internet Explorer, go to: ...
Vundo critical case	6/10/2007
Q: I have a problem with Vundo Trojan. I've already tried some methods of removing, but none of them ... A: Check out the following from Symantec: ...
ask about	6/10/2007
Q: my computer is freezing for instance (when i trying to minimize or maximize or open browser) is it ... A: Go to Start, Programs, Accessories, System Tools, Disk Cleanup. Remove Temporary Files and anything ...
Can Viruses Travel thru Burners.	6/10/2007
Q: My cousin tried getting her virues for her computer removed at frys. They did the clean up and now ... A: If there was a virus in a file that was burned to a CD, yes. Am assuming the Frys is a computer ...
I HAVE A LOT OF ICONS IN MY SYSTEM TRAY (NEXT TO THE CLOCK)?	6/7/2007
Q: DURING STARTING WINXP PRO A LOT OF ICONS NEXT TO THE CLOCK APPEAR AND THEY WILL SLOW THE STARTUP?? ... A: Go to Start, Run, tyoe in MSCONFIG, under the Startup tab anything checked is starting with the ...
Blank IE home page....until refreshed!	6/6/2007
Q: When I open an IE page, the page is blank white until I hit the refresh button, then the yahoo.com ... A: You mentioned that you ran Spybot, am assuming that you updated it before running the scan, correct? ...
java viruses	6/6/2007
Q: I have four java viruses, 3 of them being Java/ByteVerify!exploit and 1 being Java/Shinwow.AB, I ... A: Each antivirus program has different names for the same viruses, saying that I suggest using ...
i have alot of adware,spyware,antispyware and so many trojans alot of different ones	6/3/2007
Q: I have something like 200 different kinds of adware,spyware,antispyware,malware,worms,viruses,double ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Spyware Infection	6/2/2007
Q: Recently, my computer was infected by spy ware which placed an icon on my task bar, and pretty much ... A: SpyLocked is installed by a trojan called Zlob, which attempts to trick you into buying the alleged ...
Keyboard	6/1/2007
Q: I am unable to use my usb keyboard. It is locked yet a device manager check show that all is okay. ... A: Have you ensured that your PC is not set to turn off the USB controller after a certain time to save ...
unwanted spyware site	6/1/2007
Q: sir, when ever i open my internet explorer unwanted site such as malware wipe and safetylist.com ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
crazy virus	6/1/2007
Q: ok i haxe a hp pavilion i have windows xp and norton anti virus , i ll be on the pc when this box ... A: Go to Windows Update and downlaod the available updates. I'm assuming that you have SP2 intalled, if ...
Manormflo Butterfly	5/30/2007
Q: I have the problem with the Butterfly.exe file that creates itself on computers. I have run all the ... A: The Symantec site should find the virus, can't say if the ones you used will or not. I can tell you ...
Manormflo Butterfly	5/30/2007
Q: I have the problem with the Butterfly.exe file that creates itself on computers. I have run all the ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Strange prompt	5/26/2007
Q: I have a working anti virus but a icon next to my clock says that mine is out of date (it isn't) and ... A: I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available ...
Trojan Horse Virus	5/25/2007
Q: I need help removing trojan horse collected.11.b and trojan horse generic4.oun A: As each antivirus program has different names for the same virus, I would suggest using Internet ...
Virus	5/23/2007
Q: I need help with a new virus I picked up on my laptop. I transferred it to my computer with my ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
magne2t	5/22/2007
Q: Alrite m8 seen ur answer 4 magne2t an how would i get rid of it with vista any ideas much ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
msdom2.dll	5/21/2007
Q: My AVG has gotten rid of msdom2.dll, but now IE won't start. Though the virus has been removed, I'm ... A: Go to Windows Update and download Internet Explorer 7. If you cannot do that, use a different ...
virus on windows 95 computer	5/21/2007
Q: We have a computer running on windows 95 that we are getting ready to clean off and donate to a ... A: Asked a friend, who came back with: Since they plan on donating the computer, I recommend they get ...
Viruses, spyware, etc	5/19/2007
Q: My question is - I am getting into computers very seriously and I currently work with a business on ... A: Check out the following for information: ...
my personalized settings has all been changed	5/18/2007
Q: I've Mcafee installed in my laptop. Recently I've installed symentic anti-virus in my computer. ... A: Norton AntiVirus wouldn't remove anything unless you wanted it to. The odds are that you clicked ...
problem with web browser, cannot display page	5/17/2007
Q: I just recently got DSL. days after my computer was attacked by many virius's, I had the problem ... A: f there were no viruses, check for spyware. I would suggest downloading Spybot - Search & Destroy ...
TROJ_ZLOB.ASG Removal Tool	5/16/2007
Q: I've been battling this Trojan/Virus or whatever it is for the last month in Registry Editor, and ... A: Each antivirus program has different names for the same virus, saying that I would suggest using ...
Incorrect keystrokes	5/15/2007
Q: My friend said that his keyboard started showing incorrect keystrokes (i.e. letters that appeared ... A: Sure sounds like a virus. With Internet Explorer, go to: ...
problem with web browser, cannot display page	5/15/2007
Q: I just recently got DSL. days after my computer was attacked by many virius's, I had the problem ... A: With Internet Explorer opened, go to Tools, under the General tab click Delete browsing history, ...
Virus Infection	5/14/2007
Q: Whenever I open a folder, after a while a file with the same name is created with extention .exe, ... A: Using Internet Explorer go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
cd burner being hijacked ???	5/14/2007
Q: Lately, whenever I put a blank cd into my burner and the drive becomes available, 2 files are ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Virus help	5/12/2007
Q: Whenever i try to open these i get a warning message that the files are currently in use or the disk ... A: Start the computer in Safe Mode by tapping the "F8" when it first starts until you get a window with ...
Suspected Virus	5/11/2007
Q: Lorry, Just recently, I was surfing the internet and shutdown my computer and everything was fine. ... A: Even though you have Norton installed, using Internet Explorer go to: ...
I have something wrong	5/11/2007
Q: I have this problem. When I type in anything into google the search page shows. Step 1 is fine. When ... A: Evidently those sites have been hijacked. Run the Spybot scan, after updating. I would also suggest ...
I have something wrong	5/11/2007
Q: I have this problem. When I type in anything into google the search page shows. Step 1 is fine. When ... A: The link you are clicking could of been hijacked. Does this happen on any and all links listed? Do a ...
Trojan / Virus	5/10/2007
Q: I have detected the following virus on my Pc: Troj_Dloader.jhe but my anti virus prgram will not ... A: Did you check the site I sent earlier? ...
Virus Help	5/9/2007
Q: My computer seems to have a virus called bo:heap in my internet explorer.exe read files...etc. I ... A: Using Internet Explorer, go to: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym ...
Trojan / Virus	5/9/2007
Q: I have detected the following virus on my Pc: Troj_Dloader.jhe but my anti virus prgram will not ... A: Each AV program has different names for the same virus, saying that, go to: ...
Computer Virus	5/8/2007
Q: I think that my computer has a virus or spyware. My homepage has changed to a website offering ... A: Follow-up 5-10-2007 Hi Bill, You are correct, it is the same answer used to answer other ...
ask about	5/8/2007
Q: you recommend me before antivirus called AVAST & you said it is free but when i downloaded it i ... A: Even though AVAST is free, it is a good idea to register it. avast! Home Edition is now free of ...
virus	5/4/2007
Q: .I have a problem on my laptop that I believe is a virus. First, I did not have an anti virus ... A: Try starting Windows in Safe Mode by tapping the "F8" key when it first starts up, keep tapping ...
Trojan Backdoor	5/2/2007
Q: I was answered by Carolyn Meinel I tried this method in my task manager and I could not get and of ... A: As you found out, that didn't work. Update the antivirus program on your computer, then run a virus ...
Email Virus	5/1/2007
Q: Is it possible that someone can hack into your email account can therefore hack into the rest of ... A: The answer to your question is yes. Once a hacker gets the usernames and/or passwords, there could ...
The strangest thing...	4/30/2007
Q: Alright, I'm a