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About Doug Woodall
(Top Expert on this page)

Expertise
I can answer questions pertaining to threats to Online Security. I cant answer questions as to when, if ever IE will ever be secure.

Experience
I have 15 years of experience learning the intricaticies of online safety. I have a online business where I provide inofrmation and recommend products to combat online threats.

Organizations
International Webmasters Association.

Publications
Ezine Articles, Zinos, Article City, NewsVine, Info World, Jogena, Article99, Epinions, Bestezines, ect

Education/Credentials
Self taught

Awards and Honors
My articles have earned me Trusted Author Status at ImpactArticles.com. Also My Website is recognized by Learning Fountain and ISafe.

   

You are here:  Experts > Computing/Technology > Internet/Network Security > Computer Security & Viruses

Questions Answered By Expert  Doug Woodall 
In Category  Computer Security & Viruses

SubjectDate Asked

help on enabling task manager10/2/2008
  Q: Task Manager and Regedit is Disabled by Virus .ive tried 3-4 small softwares like RRT,diskheal,etc ...
  A: How about dnloading and running the "Hijack This" program. Save the log results and them submit it ...
help on enabling task manager9/29/2008
  Q: Task Manager and Regedit is Disabled by Virus .ive tried 3-4 small softwares like RRT,diskheal,etc ...
  A: What Virus do you have? Be very careful on your typing. Make a Reg BU if possible before you try and ...
McAfee Security Center9/22/2008
  Q: I'm hoping you can help me: I purchased the 3 User Protection package from McAfee in April of this ...
  A: That free AV was probably a scam. Even though you stopped the Install, it may still have gotten in. ...
Zone Labs Integrity Client9/12/2008
  Q: I inherited a Compaq laptop (w/Windows 2000 Professional) from a previous employer (when they bought ...
  A: Yes the password is secret for the uninstall, but the Installer could have changed to his own ...
Wireless safety9/10/2008
  Q: I will be visiting Century village Boca Raton FL. for only a short time so impractable to sign up ...
  A: When you search for the network to connect to there, your computer will tell you if the network is ...
antivirus9/6/2008
  Q: i have important data on my laptop, celeron m, 1.8 ghz, 40 gb hdd,255 mb ram, it has given no ...
  A: Avast and AVG are widely used because they are reliable and low cost, even free. I would stay with ...
I deleted something8/28/2008
  Q: I have a question. I just want to know if deleting this will ruin my computer: C:\Acer\Empowering ...
  A: Visit this link at the processlibrary site to see my recommendation. I would not delete or move it. ...
a few questions8/28/2008
  Q: First, I want you to know that I really appreciate your time and efforts responding to my questions. ...
  A: I dont think so, as far as protection levels, if you know where to get your facts. Avast and AVG are ...
a few questions8/28/2008
  Q: First, I want you to know that I really appreciate your time and efforts responding to my questions. ...
  A: Imloader is not considered to be a pest. I dont know why ThreatFire saw it as being connected with ...
Removing virus8/21/2008
  Q: My AVG antivirus said it found two viruses. However, it said it cleaned 0 and deleted 0. I then ...
  A: Did it give you the names of the Viruses? Are you using the free version? You should be able to just ...
Mystery firewall holes8/20/2008
  Q: online security scanners report my port 20 is closed, 21 open and 53 closed. All other ports are ...
  A: Port 20 should be closed if a Firewall is in use, it waits for a FTP command to open it. Port 21 ...
Search Settings Notification/Settings8/19/2008
  Q: I use Windows XP Pro on a Dell 8300. I have the latest editions of Spybot Search and Destroy, and ...
  A: Both make changes to the registry when installed. I didnt get any pop-ups but Im using a different ...
Security8/18/2008
  Q: My virus scanner has detected a tracking cookie and trojan horse which I think is called ...
  A: I suggest heading over to MajorGeeks.com then. Register and post your log in the Malware section of ...
Security8/17/2008
  Q: My virus scanner has detected a tracking cookie and trojan horse which I think is called ...
  A: This showed up about 3 yrs ago and it was never really decided if it was Malware or not. I'd dnload ...
yahoo cookies8/8/2008
  Q: i'm using internet explorer 7, just recently, I had problem signing in with my yahoo account, this ...
  A: You may to allow IE to access Yahoo.com now due to a site upgrade. Try this, Click on Tools at the ...
Messenger8/7/2008
  Q: One of my friend told me that sending files with MSN Messenger under the commands in menus is not ...
  A: File infectors are common on instant messengers. You have to be careful who you open files from as ...
Task Manager, display and C drive blocked8/7/2008
  Q: Can you please help analyse my Hijackthis log and give me any advice. It would be much appreciated ...
  A: I see some stuff that need attention. Congrats on using Firefox for better online safety too. Head ...
Virus Protection8/5/2008
  Q: Growing up I've had to learn the hard way that virus protection is ALWAYS a must when going online ...
  A: Do you know what the Trojan is called? Alot of users are satisfied with AVG or Avast AntiVirus due ...
Firewall8/4/2008
  Q: I have AVG free on my computer. Does it contain a firewall, or do I need an independent firewall ...
  A: The Internet Security version has a software Firewall. The free AntiVirus does not have a software ...
pc got infected8/4/2008
  Q: Let me explain my situation.I was trying to open up.rar file so googled for winrar free edition and ...
  A: IE_ANTIVIRUS is a rougue AntiSpyware program. Heres a link for easy removal from a reputable site. ...
utube7/31/2008
  Q: I was told not to download anything inre utube. This person told me that I was spreading malware ...
  A: Ive heard rumors in the past of Malware there. But if youve got a good AntiVirus and AntiSpyware and ...
virus7/30/2008
  Q: My laptop has got a virus that doesn't let me enter the windows. I have tried safe mode but it ...
  A: OK, how old is the lappie? Do any lights stay on after it shuts down? Im thinking it may not be a ...
best anti-virus software7/24/2008
  Q: What do you think the best anti-virus software is? I have had problems in the past with programs ...
  A: The best is hard to suggest. What works best for me may not work well for you. It depends on your ...
sharing isp7/18/2008
  Q: I want to setup my internet connection with 2nd desktop in my home without paying for extra ...
  A: Well the options are paying for hard wiring to the other puter or getting a wireless router. If you ...
Doctor Antivirus 2008 Alert7/14/2008
  Q: My antivirus software is AVG. For three days now, an alert appears on my PC screen almost every five ...
  A: Heres a link to a reputable site that has excellent removal instructions. ...
Strange and Difficult virus.6/29/2008
  Q: Recently I've acquired a strange virus that closes any folder that I open. I can't use the search ...
  A: What AntiVirus are you using? Are your MS updates current? You have tried the Vundo Fix program and ...
internet security software6/27/2008
  Q: What is the best security software on a new computer with vista?
  A: It can be a hard question to answer. It depends on your surfing habits. You've probably noticed that ...
scanning virus for the second computer6/24/2008
  Q: a friend of mine is facing a serious virus+spy ware problem, no anti virus software was installed on ...
  A: It could be done thru a program like GoToMyPC. You would have to set it up and I dont think its free ...
McAfee Privacy Blocker Bug6/8/2008
  Q: How are you? Wondering if you can help me w/my issue: My computer's "block pop-up windows" option ...
  A: Im not sure about the settings for McAffee, heres the link to their Forum. ...
Unauthorized Computer Access6/8/2008
  Q: I was watching a fictional tv show and they said that if a person has your IP address they can ...
  A: Remote access depends on many things. How secure your computer is. Firewall, AntiVirus, AntiSpyware, ...
"block pop-up windows" option UNchecks on it's own6/7/2008
  Q: How are you? Wondering if you can help me w/my issue: My computer's "block pop-up windows" option ...
  A: Sounds like a conflict between two settings. Are you using McAfee Privacy Blocker? It can conflict ...
online protection6/6/2008
  Q: currently i have the following software to protect my computer zonealarm pro (firewall) spyware ...
  A: Are you using XP? OK, ZoneAlarm is a great Firewall, what kind of warnings do you get? Spyware Doc, ...
Win Fixer: cannot remove4/30/2008
  Q: Doug, and thanks for your time. Norton 360 scan revealed 5 logs of "Win Fixer" threat that must be ...
  A: Here is a way to manually remove it. http://www.tech-faq.com/remove-win-fixer.shtml Here is ...
Norton antivirus is not properly working.4/22/2008
  Q: Doug I have symentec corporate edition in my computer. But I feel there some ...
  A: These 2 have a long history of conflicting with each other. If you suspect Symantec is not doing its ...
antivirus4/19/2008
  Q: sir I am a novice. If I remove my antivirus from 'startup' and before connecting to internet ...
  A: I recommend you head over to Major Geeks help Forum. Register and download and run the program ...
PSW.x-Vir trojan4/17/2008
  Q: A warning balloon keeps popping up on my computer informing me that my system has been infected with ...
  A: Last year I ran across a SmitFraud tutorial here, ...
antivirus4/16/2008
  Q: of the free antispyware and antivirus programs, is there one which is better?
  A: Alot of users are happy with Avast AntiVirus and Ad-Aware AntiSpyware. I used Avast for years with ...
help to remove CiD popups4/15/2008
  Q: how can i remove this virus malware or whatever it is here is my logfile Logfile of Trend Micro ...
  A: Bleeping Computer has a great section for help with CID ...
Remove these programs!4/13/2008
  Q: I have "windows xp" and I am having trouble removing these programs from my computer: "error ...
  A: What AntiVirus and AntiSpyware are you using? Head over to this link at MajorGeeks.com ...
PC is infected with Antispyware Virus4/11/2008
  Q: I am having a virus problem with my computer. I have Windows XP installed on my PC. The issue is ...
  A: What AntiVirus were you using when you picked up this infection? Im sorry you have been infected ...
Help!3/30/2008
  Q: Doug I am at my wits end trying to remove 'CiD popups'. Nothing works that I have tried-several ...
  A: You have the Lop Trojan. You must be using IE. What AntiVirus and AntiSpyware are you using? There ...
tracking a lab -top3/23/2008
  Q: can a stolen lab-top be tracked down by the i.p. number
  A: Yes it can, but alot depends on it. Is there any tracking software installed on it? It also depends ...
Virus Heat3/22/2008
  Q: I believe there is spyware program on my computer that I can't get rid of. I think it is called ...
  A: I saw a post for this rouge program in the Mozilla Forums recently. This link to PCHubs was ...
Norton Anti virus3/20/2008
  Q: I recently bought a dell computer and it came with Norton anti virus. Should I install it? I have ...
  A: What AntiVirus were you using before? If you were comfortable with its ability to protect you, stick ...
Internet searches3/14/2008
  Q: when I do searches on google.com and click on a link I get redirected to us.maxfiles.com, it also ...
  A: Sounds like a Virus. Avg may not detect it. Ive heard of AVG missing some lately. Alot of users are ...
Autorun.inf Virus3/11/2008
  Q: Sir, I am caught by a vicious virus 'autorun.inf' in my USB drive. This virus is hidden and cannot ...
  A: Do you have your Win XP CD? if so, try this PROCEDURE: 1. While the computer is still off; 2. ...
Autorun.inf Virus3/11/2008
  Q: Sir, I am caught by a vicious virus 'autorun.inf' in my USB drive. This virus is hidden and cannot ...
  A: Have you tried AVG free AntiVirus ? After installing it, In Windows Explorer, right click on the USB ...
freeware3/11/2008
  Q: kindly suggest following freeware 1.free online antivirus and spyware 2.antivirus and spyware for ...
  A: The link I gave you does have buy options, but those products also have free versions. I used ...
Every time I turn on my laptop a trojan...3/9/2008
  Q: I bought a Lenovo laptop in China last year (I live in China) and after using Internet Explorer 6.0 ...
  A: Those two Trojans are really nasty! They are targeted towards online game users. Good move on not ...
Anti-Virus Software2/29/2008
  Q: I’ve had Norton Corporate AntiVirus software on my computer for years. I’ve finally decided to ...
  A: This is a very common occurrence. Its very hard to completely remove Norton. I always refer users to ...
AIM Security2/27/2008
  Q: Is it possible for someone to compose a fake AIM conversation and then save it into my documents ...
  A: I suppose it could be done. But I think the only way would be to run the AIM Program and you should ...
Anti Virus Software2/24/2008
  Q: I want to install an anti virus software but Norton 2008 system works and anti virus are for vista ...
  A: ClamWin will work with ME. Ive heard alot of good about it, although Ive never used it. Heres a link ...
zone alarm or comodo firewall2/17/2008
  Q: I am looking for some direction, firstly I have to admit that I am new, therefore stumbling around ...
  A: Hopefully the tech completely removed the Norton program. It can cause problems with programs ...
Norton Firewall/Anti-virus package2/17/2008
  Q: I had to do a systems recovery for my computer today and as a result I have lost my Norton security ...
  A: You should be able to contact them and get a link to dnload and reinstall. Heres the link to their ...
Is my computer clean2/15/2008
  Q: I have been having some problems with my computer re-setting itself at intermitten times. I ...
  A: You only have a partial log here. I would suggest to get this fixed quickly, you head over to ...
Secure Web sites2/3/2008
  Q: Doug; I'm not too computer savvy, but over the last few days, my laptop has developed a problem. I ...
  A: Have you done any MS updates lately? Sounds like a .dll is corrupt. These solutions should work. ...
Adware1/27/2008
  Q: Whenever i open internet explorer a new window opens with adverts in it along with a notice in the ...
  A: What AntiSpyware and AntiVirus do you have installed? Have you tried going to Add/Remove and looking ...
i got a trojan1/25/2008
  Q: Everytime i open msn explorer or open my files i get a pop that says your computer has been infected ...
  A: Its a Trojan then, there are many like it out there. If AVG wont stop it then you need a through ...
Virus help?1/8/2008
  Q: o I figure myself to be quite computer literate type of person, considering I am using the Linux ...
  A: There are trojans that pose as programs that actually install malware on to your computer (viruses, ...
Can't access administrator settings1/4/2008
  Q: my computer had a worm some time ago and I once my anti virus program (Norton) removed it and I ...
  A: Proper.exe is connected with a fake security alert Trojan. I suggest you install Avast and see if ...
cookies12/22/2007
  Q: i was just wondering if you could help me. I'm wondering if you can tell me if my computer store pop ...
  A: Some sites make legitimate use of pop-up windows. Therefore, the pop-up blocking feature in your ...
active x with norton12/21/2007
  Q: I'm writing for my daughter. she just got comcast internet service. we can't get it to go on ...
  A: Is this direct connect thru a modem from Comcast or wireless? Are you using IE? If you are using ...
Trace IP Address of Trolls12/19/2007
  Q: I run a diet-related group, and have had occasional problems with trolls deliberately trying to ...
  A: Ive used VisualRoute for years with great results. They offer a free trail. You have to educate ...
Norton Corportate Edition Antivirus Problem12/19/2007
  Q: Doug I am using Norton Corporate Edition and its going well. But when I run update and ...
  A: Sounds like you got a corrupted update download. Do you have the ability to uninstall and reinstall ...
firewalls12/18/2007
  Q: I have visited a music download site for quite a while with no problems, but for the past week or ...
  A: It sounds like your dial up service is the problem. Contact them and ask them if they are limiting ...
browser hijacked?12/13/2007
  Q: First of all thank you for being available to share your expertise. I have McAfee full package ...
  A: Are you using IE or Firefox? You might consider Firefox if you are using IE. Are you using any ...
Mightymax Program12/11/2007
  Q: How do I remove this program from my pc? It just popped up a couple days ago and nothing I do will ...
  A: MightyMax is a oldie, from 2005. There is a old post at Bullguard Forum that has worked for others. ...
Knowing if someone else has logged on.12/9/2007
  Q: I have AOL. Currently when I click on the AOL icon I have it set up that it automatically remembers ...
  A: Well, the emails will have a opened date and time. I could be wrong though, Im not a user of the AOL ...
May be svchost.exe problem12/2/2007
  Q: Doug Many times this message is come and 1 minute after computer restart. The message ...
  A: Sounds like the Blaster Virus, pretty old, happened back in 2003. Heres the patch MS put out for XP ...
Fake live safety center and online securiy guide11/21/2007
  Q: I keep getting this popups on my computer telling me that i have a virus on my computer. norton ...
  A: As soon as I saw the mywebsearch listing, I knew you needed help. Head over to MajorGeeks.com Forum. ...
Software Question11/18/2007
  Q: In your opinion, what is the best 'All in 1' freeware anti virus and spyware removal program please?
  A: I have not heard many freeware reviews of all-in-ones. Im using BitDefender, which I like, but it is ...
Norton Corportate Edition Antivirus not scan11/15/2007
  Q: Doug Woodall I have install Norton Corporate in my computer. When I scan specific drive the ...
  A: Actually this is a common problem. Heres the link to the article. ...
virus??11/12/2007
  Q: ive got a strange problem with my pc. My computer randomly opens programs, files and moves the ...
  A: Strange that Kaspersky hasnt picked it up. Hows your Firewall? Done any MS Updates lately that might ...
Format10/23/2007
  Q: I recently got some viruses and had a tough time dealing with them. [Smitfraud, Zlob and some ...
  A: Did it come with Ghost? Do a Ctrl F11 doing boot to see if it did. If so, you can restore to the day ...
Internet connectivity problem10/22/2007
  Q: Doug, Having a problem with my Gateway laptop, Windows XP. One day the Firefox browser stopped ...
  A: its possible the Firefox update that was put out this weekend tried to do a auto update and got ...
a little help please10/21/2007
  Q: first of all, thank you so much in advance for your help. i really do appreciate your time and ...
  A: Did you get a Restore disk with the puter when you bought it? Do you have registered XP software to ...
IP adress and peolpe getting in??10/19/2007
  Q: i was told on a forum site, that they were all checking my IP address to see if i was a different ...
  A: There are always ways to trace a IP. However, what you want to do is tale all the precautions you ...
which suite10/10/2007
  Q: my suite is going to run out soon..and with the new internet security suites hitting the market ...
  A: I'll recommend BitDefender to you. Ive been using it and I like it. Its a all-in-one. Here is a ...
Back up my Pc cilin updates9/28/2007
  Q: Am using PC Cilin and i am about to format my hard drive. I would like to back up my pc cilin ...
  A: Heres the support link for em. http://esupport.trendmicro.com/support/consumer/consumerhome.do It ...
random pop up9/26/2007
  Q: for some reason this website:http://auth.microbillsys.com:1003/3/isvalid.php keeps on opening ...
  A: Are your MS Updates current? Make sure and try IE again. If the problem still exists, you will need ...
cookies9/22/2007
  Q: Hopefully you can answer a question on deleting a cookie. I run MS Office Standard 2003 and on ...
  A: Chances are its nothing dangerous. I went to the site using Firefox and it blocked a popup which ...
cookies9/22/2007
  Q: Hopefully you can answer a question on deleting a cookie. I run MS Office Standard 2003 and on ...
  A: Here are the steps, Steps to verify that the cookie files are deleted for Internet Explorer. 1. Exit ...
Moving Anti-Virus Program9/16/2007
  Q: I purchased a license for Norton Anti-Virus Corporate Edition about 8-10 years ago that was ...
  A: I think Norton did away with that system in 2004. It was packaged originally with Cisco Systems. If ...
computer viruses9/13/2007
  Q: when is a computer subject to infection by a virus
  A: Thats easy, whenever you dont have adequate protection. By this I mean, you dont open suspicious ...
How do I stop Hipcrime from impersonating me?9/6/2007
  Q: Some sick individual from Hipcrime is impersonating respectable Usenet-posters, and using their ...
  A: I found some interesting history on HipCrime here, http://www.killfile.org/dungeon/why/hipcrime.html ...
IT advice8/23/2007
  Q: I am looking into pursuing either a Master's degree in a computer related field or working on ...
  A: I would definitely suggest you pursue IT Security. Its growing in leaps and bounds. We are in demand ...
firewall turns off and on8/7/2007
  Q: Lately when I boot up my PC it is very slow, then see that I get a warning that my firewall is ...
  A: The Kernel32.dll file handles memory management, input/output operations, and interrupts. When you ...
Trojan virus8/5/2007
  Q: I downloaded a virus by mistake and somehow it put the security toolbar 7.1 on my computer which i ...
  A: Well, if you cant get your puter clean, then head over to a reputable Security Forum and submit a ...
Online Security7/30/2007
  Q: If you were to purchase Virus software today for your new laptop with XP would you buy McAfee? and ...
  A: It sounds like there may be a software conflict. I recommend going to Major Geeks Forum. There you ...
Online Security7/27/2007
  Q: If you were to purchase Virus software today for your new laptop with XP would you buy McAfee? and ...
  A: Make sure you have another Firewall Active before you disable the XP Firewall. How to Disable ...
Online Security7/27/2007
  Q: If you were to purchase Virus software today for your new laptop with XP would you buy McAfee? and ...
  A: Its generally accepted that the Firewall that comes with XP is inferior to the 3rd party products ...
Online Security7/26/2007
  Q: If you were to purchase Virus software today for your new laptop with XP would you buy McAfee? and ...
  A: If you are asking what I would use, I would not use McAfee. I was not happy with its customer ...
Brave Sentry virus7/18/2007
  Q: I need to get rid of this virus, but I can't even get tot he internet to download some of the tools. ...
  A: What AntiVirus are you using? Are your MS updates current? This should do it. Brave Sentry manual ...
too many processes?7/18/2007
  Q: Doug, I have an issue with xp and think that my pc is running too slow. When i ctrl-alt-del and ...
  A: Visit UniBlue at this link and scroll down to this section, "Top System Processes Listed in the ...
anti virus programs7/17/2007
  Q: Doug, What do you feel is the best "free" anti virus programs available? I have used a few ...
  A: I used Avast for years with no problems. Im using BitDefender right now cause Ive never tried a ...
Java Viruses?7/16/2007
  Q: I was wondering if you could get a virus by using a Java Application online. I go to the site, but ...
  A: Yeah, sorry to say its possible. Check this article out at Java. ...
hi7/14/2007
  Q: what r the methods by which someone could get my email password and /or hack my email or access to ...
  A: If a Keylogger were installed, it could happen. Attempts are made thru insecurities in programs such ...
NORTON ANTIVIRUS 2006 SOFTWARE7/14/2007
  Q: I have Windoes XP Professional and norton anti virus 2006. It expires in 27 days, has worked well ...
  A: If it works for you, stay with it. Being familiar with such a important part of your online safety ...
popups7/4/2007
  Q: I am having a problem with internet explorer opening popups with websites, even when I am not in ...
  A: There are a couple of ways to get rid of popups. Dnload and run the System Spyware Interogator at ...
Securing CD/DVD burners, floppy & USB ports7/4/2007
  Q: Do you know if there is any way in Win XP to restrict users from copying files to a CD/DVD burner, ...
  A: Do you have SP1 or 2? Home or Pro? Group Policy can be a way to disable USB but its a gamble. Alot ...
Browsers7/3/2007
  Q: Has anyone designed a browser for the specific purpose of doing harm to your computer or for other ...
  A: Browsers like Opera and Firefox, which I use, are open source browsers. Thats why you see the Forums ...
help6/28/2007
  Q: I have an ADSL Internet connection of between 5.9 to 6.1 Mbits/s (this is what I read in the icon) ...
  A: OK glad it worked out. If you get time, you might want to make sure youre clean. Dnload Hijack This ...
Maximus Trojan6/17/2007
  Q: How is it possible to remove the maximus trojan? The full name is ...
  A: This one could be used for access and control of your puter. I recommend Hijack this analysis. Head ...
Fake security alerts6/14/2007
  Q: Doug. I am having a problem with the fake windows alerts. I have download Spybot Search & Destroy ...
  A: There are a few baddies out there that will cause this. Try the free version of Ad-Aware first. Let ...
spyware/virus6/14/2007
  Q: Every time I go to Google or Yahoo & just type the word "spyware" in the search box, it closes the ...
  A: When you type in Google and it loads, whats the actual URL? Sounds like a re-direct thats not ...
rundll32.exe6/10/2007
  Q: I found a file on my computer called rundll32.exe however I do not know what is, I thought it might ...
  A: You can go to the bridge.dll locations & delete them, but first backup your registry. Or, run ...
rundll32.exe6/10/2007
  Q: I found a file on my computer called rundll32.exe however I do not know what is, I thought it might ...
  A: I just read about a problem with this dll at the Daniweb forum. Check it out. You might need to ...
msdom2.dll5/21/2007
  Q: My AVG has gotten rid of msdom2.dll, but now IE won't start. Though the virus has been removed, I'm ...
  A: Yup, This .dll could mean trouble still. I recommend you head over to MajorGeeks Forum. Dnload and ...
protection for viruses5/16/2007
  Q: spyware ect..)also i was told i should make some kind of backup cd for my pc in case it ever crashes ...
  A: What does your PC have on it now for AntiVirus? I use Bitdefender myself. Its a all-in-one. Avast is ...
Bit/sefender5/1/2007
  Q: I don't know if you remember that you recommended to me to use BitDefender Plus. I installed it ...
  A: Im glad the Install went well. Thats a good sign. The free removal tool for Symantes can be found at ...
Security5/1/2007
  Q: Is it possible that someone can hack into your email account can therefore hack into the rest of ...
  A: A keylogger or other such nastie could be in a attachment or a link in a email or on a webpage. You ...
Getting rid of malware4/14/2007
  Q: I have Windows XP, Verizon DSL (768)AOL, Internet Explorer IE6, Norton anitvirus, Mcafee spyware, ...
  A: I commend you for your efforts. Well done. Although some programs will conflict with each other and ...
windows firewall4/14/2007
  Q: I have windows XP and a 4meg broadband connection, I have always had windows firewall enabled. ...
  A: I think you need a Hijack this session for this. Head over to Major Geeks Forum, ...
Anti virus programs4/10/2007
  Q: Hell Doug, my name is Fritz. My computer is set up with Windows Xp Home. I use Internet Explorer 6, ...
  A: The Shield as well as Avast are great products. I used Avast for years along with Ad-Aware and ...
Anti virus programs4/9/2007
  Q: Hell Doug, my name is Fritz. My computer is set up with Windows Xp Home. I use Internet Explorer 6, ...
  A: I would wait till they get the rest of the bugs out of it if you can. The next release is in May. I ...
not going to the website that i clicked on!?!4/9/2007
  Q: When I do a search on yahoo and i click on one of the results instead of going to the website that ...
  A: Heres a link to a Forum I frequent, They are good people and will help you. ...
Anti-Virus Programs4/4/2007
  Q: I have been using Norton Anti-Virus for a few years now, and I will have to renew in a few weeks. I ...
  A: If Norton works for you, stay with it. It can be a pain to remove too. Ive been using BitDefender ...
Smitfraud4/3/2007
  Q: I have Spybot Search And Destroy installed on my computer. Every time I do a Spybot scan it comes up ...
  A: I recommend this, Head over to Major Geeks Forum. http://forums.majorgeeks.com/index.php? Register ...
Undetectable virus4/3/2007
  Q: I've been experiencing a lot of issues with my beloved laptop lately! Not only has my computer been ...
  A: Wow ! You need a through detox of that laptop. Some AntiVirus programs will interfere with each ...
Smitfraud4/2/2007
  Q: I have Spybot Search And Destroy installed on my computer. Every time I do a Spybot scan it comes up ...
  A: I compliment you on the info you have provided. Nicely done. Have you been here yet? ...
Free AVG 7.53/31/2007
  Q: I'm hoping that you will be able to answer my question or direct me to someone that can. I have ...
  A: I havent heard of this before. Whats the error message say? Have you done any MS updates lately? Its ...
IE keeps trying to open a web page even if i'm offline3/30/2007
  Q: Whenever i start up my computer, IE tries to open a web page, even when im not connected. I use ...
  A: Just out of curiousity, whats the link that its trying to connect to? If its a home page hijacking, ...
trojan horse3/30/2007
  Q: i'm using AVG Anti Virus free version 7.5.0.420,it keeps going to show that my PC has the below ...
  A: These are capture viruses. I would contact customer support at Grisoft (AVG) right away. I would ...
IE keeps trying to open a web page even if i'm offline3/30/2007
  Q: Whenever i start up my computer, IE tries to open a web page, even when im not connected. I use ...
  A: Have you updated Ad-Aware lately? Also have you update IE lately? What Anti Virus are you using? ...
Trojan/backdoor3/29/2007
  Q: .im always bothering this trojan horse IRC/Backdoor.SdBot2.RZ0..could you help me on how can i ...
  A: Its mentioned in the AVG Forums. http://forum.grisoft.cz/freeforum/read.php?4,93504,93845 Follow the ...
a virus that does a countdown3/27/2007
  Q: .. i have a 2003 hp pavilion with norton antivirus, which is outta date but resurfaces when i do a ...
  A: I remember this one. Heres a post from ...
Anti-Virus3/22/2007
  Q: Doug, Could you give me some advice on which product to get? I used to have Norton,it worked good ...
  A: I used Avast for years. I liked it. Im using Bitdefender now. Its a all in one. my first. I like it. ...
computer spazzing3/20/2007
  Q: my computer randomly types the cahracters 5, 7, +, -, and presses enter. at first i thought it was ...
  A: I dont know of any Malware that does this. But just to make sure, you could head over to Major Geeks ...
computer spazzing3/19/2007
  Q: my computer randomly types the cahracters 5, 7, +, -, and presses enter. at first i thought it was ...
  A: Do you have more than 1 puter hooked to your network? Sounds like the wrong interface command. You ...
error loading prompt3/19/2007
  Q: hope you can help me with this, I've tried a few things but still can't fix it. a few days ago i ...
  A: Files with a .dll extension that are corrupted are hard to fix. Maybe even the dreaded re-install ...
Internet Question3/18/2007
  Q: Hey! Please can you answer the following question : Did Vinton Cliff create the internet? If not, ...
  A: The actual creation of the Internet goes back a ways. See Wikipedia link here, Creation of the ...
virus3/16/2007
  Q: how do i get rid of troj/dloadr-AQG i have spysweeper w/antivirus & bit defender both can find the ...
  A: Lorry answered this question back in Dec. Heres the link. ...
AVG 7.53/13/2007
  Q: I have downloaded the free AVG 7.5 build 447 anti virus (26/2/07) and when it comes to the ...
  A: Hope all is well. I didnt know build 447 was out. The best way to answer your question is by posting ...
ANTIVIRUS3/1/2007
  Q: sir, i have a small doubt.. actually i have heard people saying that Mozilla firefox is better or ...
  A: Yes, its true. Firefox is safer for 1 major reason. Its not as popular as IE. So its not as good a ...
Annoying program lurks after being removed2/28/2007
  Q: recently I downloaded a program called Bitdownload, a torrent program. However, I decided I no ...
  A: Ouch ! Thats a bothersome one. Heres a link to SpywareInfo Forum. You will have to register, login ...
"Auto start" for fixed drives starts real.exe2/28/2007
  Q: Since a few days I reckon when I click any (fixed HDD) drive @ "my computer" nothing happened. ...
  A: There is a Real.exe that is in the Lovgate Worm. Avast shoud have alerted you to it. Heres the info ...
VIRUS2/27/2007
  Q: We are currently running the latest Symantec Antivirus software version 10.1.5.5000. And our ...
  A: Youre gonna need to dnload a Hijack This Log to a good help forum. Thats youre quickest and surest ...
Computer is "useless" all of a sudden2/26/2007
  Q: Last week I opened an e-mail from an unidentified person (accidentally). Yesterday I began getting ...
  A: Are you using XP? What Antivirus are you using? Are you sure you have a full hard disk? When was was ...
stopsign.com2/22/2007
  Q: No, It's still freezing up & running slow, please help me if you will ????? I'm very very dumb on ...
  A: OK Head over to the http://forums.majorgeeks.com/index.php? Major Geeks Help Forum. Register and ...
firefox vs. IE2/21/2007
  Q: 1 briefIs Firefox more secure than IE, as I have heard?
  A: Yes, I belive you wont find alot of people who will tell you that IE is more secure than Firefox. ...
Spyware2/21/2007
  Q: I downloaded a registry cleaner that came with spyware. I unistalled it, but continue to get ...
  A: Ad-Aware SE should have removed the pop up. Have you tried uninstalling the Zone Media program thru ...
avg spyware and vista2/20/2007
  Q: I was told by one of the experts here to use avg anti virus and avg spyware so i went to the web ...
  A: I use Comcast also, I understand they provide Norton but I dont rely on them to watch out for me. I ...
Norton AntiVirus installation2/20/2007
  Q: I currently have Norton Anti-virus protection installed on my home computer. I only have 10 days ...
  A: There have been horror stories about upgrading and conflicts with installing a new Norton over a old ...
file extension2/19/2007
  Q: Appreciate this service - thanks even if you don't know the answer. Was downloading music the other ...
  A: I really hope you have your AntiVirus on and a good AntiSpyware program. Its scary dnloadin renamed ...
stopsign.com2/18/2007
  Q: Saw a TV ad for stopsign.com, did a bit a research & there are pro's & con's if it is safe, are you ...
  A: First, what Antivirus are you using? Are your MS Updates good? Are you using XP and What Firewall ...
internet security2/17/2007
  Q: I recently just got my computer back from a friend and it was pretty messed up, I don't know the ...
  A: What AntiVirus and AntiSpyware are you using? What Firewall? The XP one? The above are the best bet ...
viruses2/8/2007
  Q: Can I get a virus by just going on a site or only by actually downloading something? Thank you for ...
  A: If your provider were attacked, you could get a virus just by being connected. Re-directed site urls ...
Virus1/31/2007
  Q: At my firehouse we have AOL installed on every computer ith the AOL safety and security center ...
  A: McAfee is good. Im wondering if someone has installed a dnload or possible a program from disk that ...
Blinking cursor on black screen1/30/2007
  Q: All I am getting when I turn on our family PC is a blinking cursor on a black screen (right after ...
  A: Im so sorry it took so long to get back to you. Have you tried booting in safe mode? Will it let ...
unwanted pages1/4/2007
  Q: each time i log on i get an unwanted page from www.https://secure.microbillsys.com that stops me ...
  A: I found this at their FAQ page. Sounds like you need to unsubscribe to their service. Says, Some ...
spying1/3/2007
  Q: I have to type in my password to get on AOL When I re boot.. I do not need a password. I shut comp ...
  A: You should enable your CMOS Password. This article at PC World is informative. ...
Need help with Cable Internet12/16/2006
  Q: My name is Nusrath (Nussy) and I have read an article of yours on how to protect PCs. I dont know if ...
  A: Are you sure youve been hacked? If so then, You need to immediately pursue your legal options by ...
Electronic Signature12/14/2006
  Q: Hello.I have reaed your long time experiences. Thanks for your incoming help. How can I have an ...
  A: Do you mean using digital or electronic equipment to sign your name to your emails? Im not sure if ...
Block12/13/2006
  Q: Is there a program that will block Internet ads and is compatible with Norton Internet Security 2007 ...
  A: Happy Holidays to you and yours, There are alot of Norton users asking the same question. 2006 had ...
Mcafee siteadvisor12/4/2006
  Q: do you know of any system like the siteadvisor for rating websites? thank you
  A: Site Advisor is a great program. I used it for a while when it came out. I guess thats why Mcafee ...
cpvfeed.com12/2/2006
  Q: whenever i open my internet explorer browser i have my home page appear but i also have another ...
  A: Happy Holidays to you and yours. Can I offer you a tip? Dnload and learn to use Firefox, I only use ...
IE vs. FIREFOX11/26/2006
  Q: I like to use Firefox as a browser instead of IE because I have heard that this reduces the amount ...
  A: Best of the Holiday Season to you and yours. Ive used Firefox for a long long time. Simply because ...
Internet explorer11/19/2006
  Q: DO you know how to fix Internet explorer when you get this error message: iexplore.exe app error ...
  A: Do what Barry suggests and get back to me. And also let Barry know too. Topic: Windows XP ...
Norton Security11/11/2006
  Q: I hope you can help me out. I have just gone on to BT Broadband and suddenly I keep getting these ...
  A: I read BT's Security page at http://www.broadbandsecurity.bt.com/ It sounds like a conflict with ...
e-mail11/10/2006
  Q: I was wondering how do you know what is for real and what is not when you get random e-mails. I ...
  A: Its hard, some of these guys are good. I have to look twice sometimes. The rule of thumb I use is, ...
virus10/20/2006
  Q: can get on internet, can’t load internet explorer of download any files. i have aol and can get on ...
  A: What error message do you get when you try to load IE? Or does the hourglass start and then stop? ...
Best Protection10/19/2006
  Q: Whats the best antivirus? antispyware? firewall? should I use a all in one?
  A: The latest reviews say Nod32 AntiVirus, Pest Patrol, Spy Sweeper and Kaspersky are the best. But ...

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