| Subject | Date Asked |
|
| bug??? | 12/2/2008 |
Q: my computer is redirecting me to certain web pages when I try to do a search. I may put in ...
A: I need you to first clean out your temp files. Please click Start->Run then type cleanmgr and click ...
|
| bug??? | 12/2/2008 |
Q: my computer is redirecting me to certain web pages when I try to do a search. I may put in ...
A: It does seem like you have a BHO redirecting your web pages. Let's see exactly what we are dealing ...
|
| Hijackthis Log! | 11/30/2008 |
Q: Here is the "Hijack this" log of my mothers computer! It is running really slow on start up and it ...
A: Please run HJT and click to do a Scan Only. Place a check mark in the box next to the following ...
|
| Hijackthis Log! | 11/29/2008 |
Q: Here is the "Hijack this" log of my mothers computer! It is running really slow on start up and it ...
A: You didn't say which malware scans you have done, but there are still a few unwanted processes ...
|
| scan update... | 11/29/2008 |
Q: I have done sfc /scannow and the chkdsk, but...they ask teh CD XP Prof (but I have,Legally, home ...
A: Due to the recent Thanksgiving holiday, I have not been available to answer your question, so I ...
|
| spyware and adwares | 11/28/2008 |
Q: i am not able to post more follow upto my question ...
A: The log file is clean. You do, however, need to install some form of antivirus protection. I ...
|
| scan update... | 11/26/2008 |
Q: I have done sfc /scannow and the chkdsk, but...they ask teh CD XP Prof (but I have,Legally, home ...
A: XP Home should work just as well...did you try to use it when scannow asked for a disk? The error ...
|
| Worm Autorun.MSC | 11/26/2008 |
Q: on this computer Trend Micro keeps popping up with messages about a virus that has infected the ...
A: Your HJT log looks good. You have more than one antivirus program running at the same time. They ...
|
| Worm Autorun.MSC | 11/25/2008 |
Q: on this computer Trend Micro keeps popping up with messages about a virus that has infected the ...
A: Please download ComboFix to your desktop from here: ...
|
| Trojan Virus | 11/24/2008 |
Q: I searched your website and found a question that someone else posted, that is actually the same ...
A: Please clarify: "after we did what you had told someone else to do, it won't start in safe mode or ...
|
| Problem | 11/24/2008 |
Q: Model : HP Pavillion dv2842se OS : Windows XP SP2 AV : Kaspersky Internet Security 7.0 Browser : ...
A: Due to the recent Thanksgiving holiday, I have not been available to answer your question, so I ...
|
| virus | 11/24/2008 |
Q: A few days ago, our computer went completely blank.. only the wallpaper is showing. There are no ...
A: I'm very glad that things are back to normal. There are a few things left to clean up. Open HJT ...
|
| Trojan Virus | 11/23/2008 |
Q: I searched your website and found a question that someone else posted, that is actually the same ...
A: I will do my best to get you back up and running. I need to find out what we are dealing with. ...
|
| virus | 11/23/2008 |
Q: A few days ago, our computer went completely blank.. only the wallpaper is showing. There are no ...
A: From the Task Manager, click File->New Task(Run), then type cleanmgr, click OK, and run the cleanup ...
|
| Computer Virus | 11/22/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:26:56 PM, on 11/13/2008 Platform: Windows ...
A: The first log was indeed formatted properly. Compare the first few lines of the two: 1st: Running ...
|
| spyware and adwares | 11/22/2008 |
Q: i suspect spyware and adwares in my laptop pls help me to identify them. Hijackthis log Logfile of ...
A: You still have a BHO in the form of the Rediff Toolbar. Rediff Toolbar is browser plug-in that ...
|
| Windows doesn't boot up | 11/22/2008 |
Q: I have an Acer aspire 3000 laptop. When I try to turn my computer on all I get is the green light ...
A: I have been unable to find much information on why this is happening, however, I have found quite a ...
|
| virusscan update and other | 11/21/2008 |
Q: I have AVG-free, during several days I can't update this anymore. Also when I want to go on my ...
A: I think that we will have to start looking somewhere else, as your HJT log appears normal. I would ...
|
| virusscan update and other | 11/20/2008 |
Q: I have AVG-free, during several days I can't update this anymore. Also when I want to go on my ...
A: Start HJT and click the button that says Scan Only. Place a check mark in the box next to the ...
|
| spyware and adwares | 11/20/2008 |
Q: i suspect spyware and adwares in my laptop pls help me to identify them. Hijackthis log Logfile of ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
|
| Problem "untrusted publisher" for any downloaded file | 11/19/2008 |
Q: Model : HP Pavillion dv2842se OS : Windows XP SP2 AV : Kaspersky Internet Security 7.0 Browser : ...
A: This problem can occur due to many causes, but I don't feel like it is virus related from what you ...
|
| virusscan update and other | 11/19/2008 |
Q: I have AVG-free, during several days I can't update this anymore. Also when I want to go on my ...
A: I'd be happy to help you once again. 1. Download combofix and save it to Desktop: ...
|
| Computer Virus | 11/15/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:26:56 PM, on 11/13/2008 Platform: Windows ...
A: Sorry for the delay as I was away for the weekend. In what way is the system not functioning? The ...
|
| Follow Up Post About Malware | 11/14/2008 |
Q: You did a recommendation to another user to download HijackThis and fix some issues with a ...
A: Please open HJT and run a Scan Only. Place a check mark in the box next to the following items, ...
|
| Malware of some sort? | 11/13/2008 |
Q: You did a recommendation to another user to download HijackThis and fix some issues with a ...
A: There is no personal information listed in a HJT log. The log is used to determine what processes, ...
|
| Computer Virus | 11/13/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:26:56 PM, on 11/13/2008 Platform: Windows ...
A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ...
|
| Slow computers - Trojan? | 11/10/2008 |
Q: Hi Sheila Your laptop seems to be well configured. It should be able to run all your apps without ...
A: For the laptop, IE7's settings may have been compromised due to the spyware, and removing the ...
|
| WoW Error | 11/9/2008 |
Q: Here's my HijackThis log file: ================== Logfile of Trend Micro HijackThis v2.0.2 Scan ...
A: Open HJT and run a Scan Only. Place a check mark in the box next to the following items, then close ...
|
| Trojan problem? - slow computers | 11/8/2008 |
Q: "I am really hoping you can help as I have spent many hours trying to clean both my systems – ...
A: Your laptop seems to be well configured. It should be able to run all your apps without slowing ...
|
| McAffee?? | 11/8/2008 |
Q: I enabled parental control using McAffee. I want to disenable it. I contacted McAffee and they ...
A: From the McAfee Forums: How to disable parental controls: 1) Open McAfee SecurityCenter and click ...
|
| WoW Error | 11/8/2008 |
Q: Here's my HijackThis log file: ================== Logfile of Trend Micro HijackThis v2.0.2 Scan ...
A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ...
|
| Trojan problem? - slow computers | 11/8/2008 |
Q: "I am really hoping you can help as I have spent many hours trying to clean both my systems – ...
A: Because I get easily confused, let's work on one PC at a time. :-) The main problem I see with the ...
|
| Trojan problem? - slow computers | 11/8/2008 |
Q: "I am really hoping you can help as I have spent many hours trying to clean both my systems – ...
A: I am sorry that I did not return your email. It may have been mistakenly sent to my spam folder. ...
|
| trojan | 11/6/2008 |
Q: I have a trojan virus that I can not get rid of "virusresponse2009". It's posing as virus protection ...
A: Please download HijackThis to your desktop from here: ...
|
| Systemhper.dll | 11/6/2008 |
Q: Ok Brian. I tried and follow other techniques in other questions but it doesn't seem to help my ...
A: First, let's do some maintenance. Download and run the Norton Removal Tool from here: ...
|
| persistant virus | 11/4/2008 |
Q: Im asking this question as regards to my friends computer, in which that i use just like its my own. ...
A: Please download HijackThis to your desktop from here: ...
|
| hijacker computer virus | 11/2/2008 |
Q: From what I understand I have some sort of host hijacker virus. It doesn't let me view or download ...
A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ...
|
| hijacker computer virus | 11/1/2008 |
Q: From what I understand I have some sort of host hijacker virus. It doesn't let me view or download ...
A: It's not that hard. Download TrendMicro HijackThis! from the following link: ...
|
| Virus? | 10/31/2008 |
Q: On Tuesday morning of this week my computer started having problems. Usually I hit Internet ...
A: You have a rogue spyware application installed. Please download Malwarebytes' Anti-Malware to your ...
|
| False spyware alerts and desktop and taskbar problems | 10/30/2008 |
Q: Since deleting and rebooting my copy of Kaspersky I have had a number of pop ups on my desktop ...
A: Sorry to hear about your laptop nightmare. It sounds like the malware corrupted the Windows system ...
|
| kasperski 2009 | 10/30/2008 |
Q: I recently installed Kasperski 2009 on my computer. I removed all other virus protection, etc. ...
A: Kaspersky may not have been installed properly due to the malware that you have running. Download ...
|
| it's me again | 10/30/2008 |
Q: It said too many follow ups, ask a new question. So how do I paste it on a new question? How did you ...
A: LOL! It was just a guess! :-) Click to follow-up this question, then place the cursor in the box ...
|
| McAfee AntiVirus Message? | 10/29/2008 |
Q: McAfee is sending me an alert to either trust or delete a program that I am not sure about. It is a ...
A: According to McAfee, the RemAdm-VNC "detection is for remote admin tool VNC. However, these ...
|
| Pc shutdown | 10/29/2008 |
Q: I am having troubles with my computer shutting down all the time. I'll be online then click it turns ...
A: Don't sweat it. When notepad opens, right click inside and choose "Select All", then right click on ...
|
| AVG 8.0 Scheduled Scan | 10/27/2008 |
Q: I am using the Scheduled Scan function in AVG 8.0 with XP/SP3 and have it set to run daily at 01:30. ...
A: I have been researching an answer, so I apologize for the delay in getting back to you. Yes, I ...
|
| atlsystem837846.exe detected by SONAR | 10/27/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:50:03 AM, on 10/27/2008 Platform: Windows ...
A: I'm going to ask that you repost this logs, as it is missing the proper format. Your log should ...
|
| Pc shutdown | 10/26/2008 |
Q: I am having troubles with my computer shutting down all the time. I'll be online then click it turns ...
A: Let's first see if a virus is the cause. If you can, please download HijackThis to your desktop ...
|
| wowcraft keylogger | 10/26/2008 |
Q: I found your response to Kevin's trouble with the same thing, but the specific follow up you had for ...
A: I'm going to ask that you repost the log, as it is missing the proper format. Your log should look ...
|
| Computers run slowly - trojan problems? | 10/26/2008 |
Q: This is a long post! Info: Desktop and Laptop both running XP Pro SP 3 Comodo and Zone Alarm ...
A: I'm going to ask that you repost these logs, as they are missing the proper format. Your logs ...
|
| False spyware alerts and desktop and taskbar problems | 10/25/2008 |
Q: Since deleting and rebooting my copy of Kaspersky I have had a number of pop ups on my desktop ...
A: Not a bother at all. That's what I'm here for. Let's start by running a Malwarebytes scan, ...
|
| slow computer | 10/25/2008 |
Q: my computer is very slow since few day. I do a hijackthis scan and i whant to know if you see a ...
A: Run HijackThis and click to do a Scan Only. Place a check mark next to the following items, close ...
|
| slow computer | 10/24/2008 |
Q: my computer is very slow since few day. I do a hijackthis scan and i whant to know if you see a ...
A: Yes, there is a trojan running. Please download Malwarebytes' Anti-Malware (the French version is ...
|
| Monitor | 10/23/2008 |
Q: I asked a question about my monitor powering off sometimes on it's own recently. I found out that if ...
A: It sounds like there is a loose connection to the power supply. By taking the monitor apart and ...
|
| infostealer.wowcraft | 10/23/2008 |
Q: Brian. i had to start a new question because it said i had asked too many. I did not think to tell ...
A: You need to uninstall one of the antivirus programs. They are conflicting and hampering the ...
|
| infostealer.wowcraft | 10/22/2008 |
Q: Brian, I recently had a trojan get on my pc known as infostealer.wowcraft. Unfortunately i didnt ...
A: Turn off Norton. Flush your System Restore points by following the guide here: ...
|
| infostealer.wowcraft | 10/22/2008 |
Q: Brian, I recently had a trojan get on my pc known as infostealer.wowcraft. Unfortunately i didnt ...
A: Open HJT and run a Scan Only. Place a check mark next to the following items, close all open ...
|
| virus? | 10/22/2008 |
Q: I keep having problems with my computer previously I've paid to have it cleaned and the program ...
A: I will do my best to help you here. Please download Malwarebytes' Anti-Malware to your desktop from ...
|
| Antivirus Software Closes Internet Explorer | 10/20/2008 |
Q: I have AVG8 Free Edition installed on my PC which is equipped with XP. I attempted to update the ...
A: There are a few things to try. I would first try accessing programs and scans from Safe Mode (keep ...
|
| hidserv error popup/other | 10/19/2008 |
Q: I get a popup every time I start my computer that says hidserv error - will create an error log...in ...
A: Download http://www.downloads.subratam.org/KillBox.zip then unzip it to the desktop. Restart your ...
|
| An activex object ivpsvmpgr.exe continues to load on my computer | 10/19/2008 |
Q: Below is your request for the HijackThis logfile from my computer - I asked this question about ten ...
A: Restart the computer in Safe Mode by continuously tapping the F8 key on boot until a black screen ...
|
| Antivirus | 10/18/2008 |
Q: My computer has been infected by some viruses.Whenever i start my pc,the folder of my documents open ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
|
| AVG -ANTI -VIRUS FREE | 10/18/2008 |
Q: CAN YOU PLEASE TELL ME IF THIS SOFTWARE IS WORTH INSTALLING. WILL TAKE CARE OF MOST PROBLEMS ...
A: Usually the software that comes free from an ISP is a watered-down version of the paid software and ...
|
| hidserv error popup/other | 10/18/2008 |
Q: I get a popup every time I start my computer that says hidserv error - will create an error log...in ...
A: You do have some malware installed and running, including a trojan and adware. Please download ...
|
| An activex object ivpsvmpgr.exe continues to load on my computer | 10/18/2008 |
Q: Below is your request for the HijackThis logfile from my computer - I asked this question about ten ...
A: 1. Uninstall MBAM. 2. Reboot. 3. Run CCleaner ...
|
| Computer very slow again | 10/18/2008 |
Q: You have helped me in the past. My computer is running very slow again. No error messages, just ...
A: Please open HijackThis and click Scan Only. Place a check mark in the box next to the following ...
|
| Computer very slow again | 10/17/2008 |
Q: You have helped me in the past. My computer is running very slow again. No error messages, just ...
A: You have a program running called NetSetter/Marketscore. This program is spyware, and will slow ...
|
| An activex object ivpsvmpgr.exe continues to load on my computer | 10/17/2008 |
Q: Below is your request for the HijackThis logfile from my computer - I asked this question about ten ...
A: You do indeed have malware installed. Please download Malwarebytes' Anti-Malware to your desktop ...
|
| Check my log file ( PC is too slow) | 10/17/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 11:55:10 PM, on 10/16/2008 Platform: Windows ...
A: The log is clean. It may help to read the following article from Microsoft called "Restore Your ...
|
| Virus Identification & Cure | 10/13/2008 |
Q: I came home and started my computer, tried to enter password on Vista Start Up page and as soon as I ...
A: Turn off the PC. Unplug your keyboard and mouse, then plug them back in, making sure the connection ...
|
| Trojan Viruses have taken over | 10/11/2008 |
Q: Trojan and backdoor viruses have taken over my computer. It will not turn run any operating systems. ...
A: First thing I would do is open the computer (you didn't specify laptop or PC) and check the RAM. ...
|
| Monitor | 10/11/2008 |
Q: I have a LG monitor which is approx.10 months old. I had difficulty powering it up right out of the ...
A: Since it is under warranty, my first course of action would be to contact LG tech support. The ...
|
| Check my log file | 10/11/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:56:22 PM, on 10/11/2008 Platform: Windows ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
|
| computer Infection | 10/10/2008 |
Q: I have a Dell XPS desktop that keeps showing in the task bar on the bottom right I have a infection ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
|
| WINDOWS32/SHOCK ERROR | 10/10/2008 |
Q: thx 4 help 2 date, unfortunately problem not solved - it definately says ...
A: Could you please post me a new HJT log? I don't have one after the ComboFix scan. I want to ...
|
| Check the log file | 10/10/2008 |
Q: Please check my Hijack this logfile. --------------logfile------------ Logfile of Trend Micro ...
A: Your HJT log is not formatted so that I can read it properly. Please run another scan, then when ...
|
| Processes & CPU usage | 10/8/2008 |
Q: I have a question. Not sure if it's a malware or hardware problem. The process slserv.exe (& ...
A: You do have a trojan on the system, no doubt causing most of the problems. Please download ...
|
| error message loading DLL | 10/8/2008 |
Q: When I start up my computer, I get an error message that says: Error loading ...
A: The HJT you posted after the Malwarebytes scan is the same as the one previously given. Please scan ...
|
| error message loading DLL | 10/7/2008 |
Q: When I start up my computer, I get an error message that says: Error loading ...
A: There are several instances of malware running. Please download Malwarebytes' Anti-Malware to your ...
|
| me again | 10/4/2008 |
Q: I had to ask a new question as it said I'd run out of follow-ups. Hope the formatting is ok this ...
A: Yes, the format is fine now. Aside from needing a Java update, and upgrading to XP SP3, there is ...
|
| browser hijack | 10/4/2008 |
Q: I'm having a rather interesting experience with search engines. It's some kind of browser hijack but ...
A: Your HJT log is not formatted so that I can read it properly. Please run another scan, then when ...
|
| browser hijack | 10/3/2008 |
Q: I'm having a rather interesting experience with search engines. It's some kind of browser hijack but ...
A: The first stop error points to a failure to load your video driver, and the second points to a ...
|
| AVG Virus vault | 10/2/2008 |
Q: i've just installed avg 8 free edition and performed a full scan. I had the software set to ...
A: To be honest, I'm not sure if the items you are talking about can be recovered. Can you send me a ...
|
| Computer very slow again | 10/2/2008 |
Q: You have helped me in the past. My computer is running very slow again. No error messages, just ...
A: Your HJT log is not formatted properly. Please run another scan, then when notepad pops up, make ...
|
| browser hijack | 10/1/2008 |
Q: I'm having a rather interesting experience with search engines. It's some kind of browser hijack but ...
A: Please accept my apologies for not getting back to you sooner. I have had some issues to deal with ...
|
| WINDOWS32/SHOCK ERROR | 9/29/2008 |
Q: ..i have a problem with internet connection - often my internet connection will just disconnect - ...
A: Please accept my apologies for not getting back to you sooner. I have had some issues to deal with ...
|
| CMD Auto Shutdown | 9/27/2008 |
Q: I think your the right person to help me. My PC Automatically shut down whenever i run cmd.exe. When ...
A: Please accept my apologies for not getting back to you sooner. I have had some issues to deal with ...
|
| WINDOWS32/SHOCK ERROR | 9/26/2008 |
Q: ..i have a problem with internet connection - often my internet connection will just disconnect - ...
A: Let's first rule out malware as the culprit. Please download HijackThis to your desktop from here: ...
|
| infection shown on spybot by ca av | 9/25/2008 |
Q: I just had this happen to me , it showed as 2 infections, win32adclicker.jo c program files ...
A: You should not need to uninstall Spybot. Send me the HJT log in a follow up here. Then download ...
|
| Security | 9/23/2008 |
Q: I am working on a interactive piece for students on cds but I do not want people to cash in with it ...
A: Not to sound harsh, but every major software developer has added one form of copy protection or ...
|
| access violation/ cant open files | 9/22/2008 |
Q: I have windows 2000 xphome edition. I uninstalled some service packs because when I downloaded MS ...
A: As a rule, I don't recommend using registry cleaners. I would first like to check for malware to ...
|
| CMD Auto Shutdown | 9/21/2008 |
Q: I think your the right person to help me. My PC Automatically shut down whenever i run cmd.exe. When ...
A: I was thinking it was some sort of anagram or latin phrase. The CMD shutdown can be evidence of ...
|
| grr | 9/21/2008 |
Q: my friend just got done talking to you (pam) and she said i need to talk to you asap because i was ...
A: I believe that killing a sibling over computer installations is covered by the Zwinky Act of 2005, ...
|
| hijacker? | 9/21/2008 |
Q: for the past couple of weeks, ive been having error messages and warnings coming up and closing my ...
A: Yes, I received it, but this site only has room for a limited number of characters. Send me the HJT ...
|
| hijacker? | 9/21/2008 |
Q: for the past couple of weeks, ive been having error messages and warnings coming up and closing my ...
A: Looks like we ran out of room on this page with the logs. I just want to check your HJT log to make ...
|
| hijacker? | 9/20/2008 |
Q: for the past couple of weeks, ive been having error messages and warnings coming up and closing my ...
A: Open HJT and run a Scan Only. Place a check mark in the box next to the following items, close all ...
|
| New security software/2 questions | 9/20/2008 |
Q: Your answer to my previous question was very helpful. I used the uninstall tool from the Symantec ...
A: I believe that the proxy settings would only need to be accessed if there is a problem connecting to ...
|
| hijacked? | 9/20/2008 |
Q: for the past couple of weeks, ive been having error messages and warnings coming up and closing my ...
A: It's better to have too much info, rather than not enough. Your HJT program needs to be updated, ...
|
| CMD Auto Shutdown | 9/20/2008 |
Q: I think your the right person to help me. My PC Automatically shut down whenever i run cmd.exe. When ...
A: "TAGA LIPA ARE" is a worm that spreads through removable drives, such as USB drives and iPods. ...
|
| clicky-hover.gif | 9/19/2008 |
Q: I was Instant Messeging a friend on Yahoo! Instant Messenger, when a download box appeared in ...
A: *EDIT* - You asked this question in the Security and Virus category. This is a virus. If you want ...
|
| urgent problem, need your help if you can | 9/18/2008 |
Q: I don't know if you know anything regarding the following problem but, if you do, I really need your ...
A: Obviously the conversion did not succeed, so a repair install of XP might be helpful. Use the ...
|
| Embedded Virus | 9/17/2008 |
Q: Please help, I have downloaded, and ran the latest version of hijack this and have added the logfile ...
A: There is still one infection that is hanging on. Please download ComboFix and save to your desktop: ...
|
| Embedded Virus | 9/17/2008 |
Q: Please help, I have downloaded, and ran the latest version of hijack this and have added the logfile ...
A: Please run HJT once again, but click on Scan Only. Place a check mark next to the following items, ...
|
| Embedded Virus | 9/16/2008 |
Q: Please help, I have downloaded, and ran the latest version of hijack this and have added the logfile ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
|
| ActiveX Settings | 9/16/2008 |
Q: Recently, in a question I posed regarding audio popups, you suggested that perhaps I needed to ...
A: Yes, that is the problem with restricting ActiveX. Although you are now more secure, basic ...
|
| browser keeps closing | 9/15/2008 |
Q: !!!My browser has been shutting down all day. I spend about 1-10 minutes with it open and then it ...
A: Please run HJT and click to do a Scan Only. Place a check mark in the box next to the following ...
|
| svchost | 9/15/2008 |
Q: I use Windows 2000 professional and SpyBot search & destroy detected:( Smitfraud-C.gr.)which I ...
A: I do not see any instance of Spybot running. However, you do have Spyware Vanisher. Spyware ...
|
| the HJT report you asked for. | 9/15/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 2:43:23 AM, on 9/15/2008 Platform: Windows XP ...
A: This is still heavily infected. Something must be interfering with the removal process. Reboot ...
|
| a virus and i cant get on to the internet | 9/15/2008 |
Q: m not very computer literate so bear with me on my windows xp IBM think pad a pop up saying symatic ...
A: Try starting the computer in Safe Mode. After you power on, but before Windows loads, keep tapping ...
|
| browser keeps closing | 9/15/2008 |
Q: !!!My browser has been shutting down all day. I spend about 1-10 minutes with it open and then it ...
A: Please download ComboFix to your desktop from here: from here: ...
|
| malware? | 9/14/2008 |
Q: My computer has recently come up with some kind of malware where these fake pop-ups come up looking ...
A: Please download ComboFix from here to your Desktop: ...
|
| svchost | 9/14/2008 |
Q: I use Windows 2000 professional and SpyBot search & destroy detected:( Smitfraud-C.gr.)which I ...
A: Please download HijackThis to your desktop from here: ...
|
| laptop/computor | 9/14/2008 |
Q: how do you take that thing off where if you leave your laptop on and dont touch it for 5 or 10 ...
A: I assume you are asking about the Hibernate feature of Windows. To turn it off in XP: 1. ...
|
| malware? | 9/14/2008 |
Q: My computer has recently come up with some kind of malware where these fake pop-ups come up looking ...
A: Please download HijackThis to your desktop from here: ...
|
| follow up | 9/12/2008 |
Q: here are the 2 log files you asked for. first the combofix one then the hijackthis one.... my system ...
A: You still are infected with the same malware. They were not deleted with the scans. I had ...
|
| Installing new anti-virus software | 9/11/2008 |
Q: I have had Norton for a few years and have had no problems. My daughter said Norton is famous for ...
A: Yes, you will need to uninstall Norton before running another anti-virus program. Norton also makes ...
|
| not-avirus:PSWTool.win32.openpass.h | 9/11/2008 |
Q: I'm using Zonealarm. It recently started catching the item listed in the subject line above. What is ...
A: According to Spywaredetector.net, "This family of Trojans steals passwords, normally system ...
|
| virus unknown | 9/10/2008 |
Q: my computer was infected with antivirus xp 2008, i seem to have gotten rid of it, but now my ...
A: I recommend uninstalling Kaspersky, since it is a demo, it will not remove the malware, only tell ...
|
| a virus and i cant get on to the internet | 9/10/2008 |
Q: m not very computer literate so bear with me on my windows xp IBM think pad a pop up saying symatic ...
A: I'm not sure that this is a virus. Please tell me the exact message of the pop-up. It's possible ...
|
| Audio Popups | 9/10/2008 |
Q: I have a Dell Inspiron 530 with Windows XP. In the last couple of days, I've started to get audio ...
A: There is nothing particularly dangerous in your HJT log. While it is possible that malware can hide ...
|
| log | 9/9/2008 |
Q: Aloha Brian, I dont know if you received the email I sent, as msn is frozen again.This is ...
A: Aloha Chelle It talks, you just have to know the language. Sometimes, however, it does not tell ...
|
| log | 9/9/2008 |
Q: Aloha Brian, I dont know if you received the email I sent, as msn is frozen again.This is ...
A: Yes, I received the email and I'm sorry that I haven't had the time to get back to you straight away ...
|
| virus unknown | 9/8/2008 |
Q: my computer was infected with antivirus xp 2008, i seem to have gotten rid of it, but now my ...
A: It looks like a Vundo infection. Please click Start->Run->type cleanmgr in the box and press enter. ...
|
| malware | 9/8/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:46:33 AM, on 9/4/2008 Platform: Windows XP ...
A: Please download Killbox to your desktop from this link: ...
|
| trojan zlob | 9/7/2008 |
Q: Aloha brian, my son has helped me to get another email that I can open. He has been helped by you ...
A: Aloha Chelle The HJT log file is still not formatted properly. Your entries look like this: ...
|
| trojan zlob | 9/6/2008 |
Q: Aloha brian, my son has helped me to get another email that I can open. He has been helped by you ...
A: It seems you log was cut short, but I see that Malwarebytes has deleted a great deal of malware from ...
|
| latest antivirus | 9/6/2008 |
Q: could you suggest the socalled ultimate antivirus - i heard that it wont take much processor memory? ...
A: Sorry for the misunderstanding. The best antivirus is probably Kaspersky, followed closely by ...
|
| trojan zlob | 9/6/2008 |
Q: Aloha brian, my son has helped me to get another email that I can open. He has been helped by you ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
|
| latest antivirus | 9/6/2008 |
Q: could you suggest the socalled ultimate antivirus - i heard that it wont take much processor memory?
A: Definitely NOT! According to the security site, bleepingcomputers.com: "Ultimate Antivirus 2008 is ...
|
| malware | 9/5/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:46:33 AM, on 9/4/2008 Platform: Windows XP ...
A: Sorry I could not get back to you directly. You seem to have run the program Combofix sometime in ...
|
| virus | 9/4/2008 |
Q: this box keeps appearing on my screen durring my navigation on the net -> "ATTENTION! If your ...
A: Those two entries were deleted on reboot. The log file is now clean. Two items to note: Windows XP ...
|
| malware | 9/4/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:46:33 AM, on 9/4/2008 Platform: Windows XP ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
|
| virus | 9/4/2008 |
Q: this box keeps appearing on my screen durring my navigation on the net -> "ATTENTION! If your ...
A: Start HijackThis and run a scan only. Place a check mark in the box next to the following items, ...
|
| virus | 9/3/2008 |
Q: this box keeps appearing on my screen durring my navigation on the net -> "ATTENTION! If your ...
A: Antivirus 2009 is a new rogue anti-spyware program currently making the rounds. Removal is fairly ...
|
| Google search box ads | 9/2/2008 |
Q: As soon as I type a letter, any letter into the Google search box, I used to get a drop box with ...
A: I'll be honest...I have never heard of this happening. Which browser are you using? Do you have ...
|
| in reference to SP3 installation problem | 9/1/2008 |
Q: I solved the installation problem I was having with SP3. When I downloaded SP3 I saved to desktop ...
A: Very good! These updates are generic. The problem is every computer is different. Different ...
|
| Win32/Mebroot | 9/1/2008 |
Q: Please could you help me in the below problem? My ESET smart security warn for and is unable to ...
A: You will need to repair the MBR using Windows Recovery Console. For information on how to use it, ...
|
| Virus/Malare or something else | 9/1/2008 |
Q: Ons of my users is having problems opening office files. It takes forever to open a word/excel file. ...
A: The log file is clean, so malware is not the cause. Not that it's feasible in an office setting, ...
|
| hard drive | 8/31/2008 |
Q: i was trying to install a floppy disc drive but that wasn t working very well so i abandonned that ...
A: Did you reconnect the power supply to the HDD? Also, check to make sure that the jumper is set on ...
|
| hard drive | 8/31/2008 |
Q: i was trying to install a floppy disc drive but that wasn t working very well so i abandonned that ...
A: I would have to suggest that you go back and disconnect the cable from the drives and the ...
|
| NTLDS error | 8/30/2008 |
Q: Pleasehelp! My computer just dies - it just when ping and turned off. Upon reboot it tried doing a ...
A: Boot with your XP CD in the cd drive. Select 'To repair Windows' by pressing 'R'. When the Recovery ...
|
| viruses | 8/30/2008 |
Q: yesterday I got my local IT guy in as I had a pop up every time I went to a site saying I got a ...
A: Not to make light of your problem, but I think you should find yourself a new IT guy. First, ...
|
| XP SP 3 | 8/30/2008 |
Q: Sorry to bother you again. I downloaded SP 3 like you had suggested and it went fine. Just prior ...
A: Not a bother at all. Yes, the installation process will go much smoother if you take the time to ...
|
| hi | 8/29/2008 |
Q: a guy sent me an email tellin me goodbye forever and i dont want him to know that i read it as it ...
A: Have a look at the following page: ...
|
| antivirus 2008 | 8/29/2008 |
Q: my pc is infected with antivirus 2008 again. symptoms being "my computer" is not showing my c drive ...
A: Yes, there are still nasties running. Please download Malwarebytes' Anti-Malware to your desktop ...
|
| antivirus 2008 | 8/29/2008 |
Q: my pc is infected with antivirus 2008 again. symptoms being "my computer" is not showing my c drive ...
A: Let me have a look at a HijackThis log. If you don't have it installed, download HijackThis to your ...
|
| download failed on 2 programs due to error | 8/28/2008 |
Q: I have XP Home Edition with SP 2, two running anti-virus/adware-spyware programs (Hauri ViRobot ...
A: Which build of Avant are you trying to install? There was a problem with older versions. The ...
|
| Virus/Malare or something else | 8/28/2008 |
Q: Ons of my users is having problems opening office files. It takes forever to open a word/excel file. ...
A: Your HJT program is out of date. Please uninstall then download and reinstall from here: ...
|
| trojan zlob | 8/28/2008 |
Q: ran scan in safe mode, still says cannot be removed from an unsupported file. It did say virus was ...
A: Please download HijackThis to your desktop from here: ...
|
| the last hijack scan. . .hopefully | 8/27/2008 |
Q: Good morning Brian! I am happy to report that my computer has not redirected me or had any weird ...
A: The log looks clean. We just need to do a bit of housework. Open HijackThis and click to run a ...
|
| computer redirection! | 8/26/2008 |
Q: please help! Lately when i use google or msn, my computer will redirect me to another ...
A: The scan removed one browser redirect program, but the computer still seems to be infected by ...
|
| computer redirection! | 8/25/2008 |
Q: please help! Lately when i use google or msn, my computer will redirect me to another ...
A: You do have a few nasties running. It will be best to exit all other anti-malware programs (Norton, ...
|
| Virus | 8/25/2008 |
Q: I e-mailed you earlier this evening (UK time) and have now decided to download the trendsecure ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
|
| computer problems | 8/24/2008 |
Q: about 4 or 5 days ago my computer started to boot up very slowly, sometimes the cpu would turn off ...
A: This sounds like a hardware issue, particularly the hard disk drive. You can try downloading the ...
|
| help with possible hijacker | 8/24/2008 |
Q: Hey, my girlfriend has something nasty on her computer, it has stopped Norton antivirus from loading ...
A: I will need to determine exactly what is running in order to offer a course of action to you. ...
|
| MSN messenger problems | 8/22/2008 |
Q: I ran the above Hijackthis and still I have this problem outlined below. I have a computer wuth ...
A: Try the following: Click start->run->type cmd, click ok, then type in CHKDSK and press enter. After ...
|
| Virus removing. | 8/22/2008 |
Q: My AVG antivirus said it found two viruses. However, it said it cleaned 0 and deleted 0. I then ...
A: Yes, the icons next to the Start button are quick links, or shortcuts, and do not need to be closed. ...
|
| antivirus2008 (grrrrr) | 8/21/2008 |
Q: it would appear i have been infected with a program called antivirus2008. problems being - ...
A: Glad you got it fixed. Read about the program and steps for removal here: ...
|
| closing a window and a browser window? | 8/21/2008 |
Q: I do not know how to close a window or a browser window and I see things like this sometimes asking ...
A: I'm not sure what you are asking in your first question, but to close a window, you simply click the ...
|
| antivirus2008 (grrrrr) | 8/20/2008 |
Q: it would appear i have been infected with a program called antivirus2008. problems being - ...
A: Please download HijackThis to your desktop from here: ...
|
| Virus removing. | 8/19/2008 |
Q: My AVG antivirus said it found two viruses. However, it said it cleaned 0 and deleted 0. I then ...
A: Moving the file to the virus vault is the safest bet. Here is the information from AVG: "When you ...
|
| virussen | 8/17/2008 |
Q: There are less threats and infections but there are still many... There are no popups when surfing; ...
A: Yes, you can uninstall Spyware Doctor. There are a few other programs that you can uninstall or ...
|
| virussen | 8/17/2008 |
Q: There are less threats and infections but there are still many... There are no popups when surfing; ...
A: You're very welcome for the help. Things are looking better in your log file. I will need you to ...
|
| hijacthis logfile | 8/17/2008 |
Q: That link for Deckards System Scanner doesn't work. They gave a warning. See following ...
A: Download and Install SDFix from here: http://downloads.andymanchesta.com/RemovalTools/SDFix.exe Save ...
|
| Malware infection! | 8/15/2008 |
Q: I think I have a malware infection! please help. Logfile of Trend Micro HijackThis v2.0.2 Scan ...
A: Please download ComboFix and save to your desktop: ...
|
| hijackthis | 8/15/2008 |
Q: That link for Deckards System Scanner doesn't work. They gave a warning. See following ...
A: Please download HijackThis to your desktop from here: ...
|
| how to remove malware from my own website | 8/14/2008 |
Q: I discovered the other day that malware had infected my website when my Trend Micro PC-cillin caught ...
A: Unfortunately, there is no program that you can use to protect your site. If you were a merchant ...
|
| virussen | 8/14/2008 |
Q: Hey, I have a computer with virus etc. I have done a scan with "spyware doctor" (pc tools) but now ...
A: Here's what I would like for you to do: Please install HijackThis! by downloading Deckards System ...
|
| ad-aware issues/ infection removal | 8/14/2008 |
Q: I have a question regarding Ad-Aware 2007. I run full virus scans pretty regularly, because I have ...
A: The best way to fix this issue is to uninstall your copy of Ad-aware and download the new Ad-aware ...
|
| virussen | 8/13/2008 |
Q: Hey, I have a computer with virus etc. I have done a scan with "spyware doctor" (pc tools) but now ...
A: No, you should not remove the files manually because of the danger involved in changing the registry ...
|
| virussen | 8/13/2008 |
Q: Hey, I have a computer with virus etc. I have done a scan with "spyware doctor" (pc tools) but now ...
A: It is difficult to read, but from what I can see, yes, you should have PCTools remove the listed ...
|
| Rob Perrin - Laptop virus infection follow up | 8/11/2008 |
Q: I had to start a new question as it would not let me reply with any more follow ups. I have now run ...
A: You're welcome, and just positive feedback here on AllExperts is all that I ask in return :-) For ...
|
| Contracted a virus - not yet fixed - need help to fully eradicate it plus another one I contracted. | 8/11/2008 |
Q: While browsing the internet the other day, I found a program called Chessmaster 10. I do not know if ...
A: I'm sorry for not getting back to you straight away. There is a bit of a crisis here which has ...
|
| antivirus 2008 | 8/10/2008 |
Q: My computer was infected by xpantivirus. I've symantec endpoint protection and spybot1.6 installed ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
|
| Rob Perrin - Laptop virus infection follow up | 8/9/2008 |
Q: I had to start a new question as it would not let me reply with any more follow ups. I have now run ...
A: Much better log. Open HJT and run a Scan Only. Place a check mark in the box next to the following ...
|
| C Drive and display access disabled. Pls read my Hijack this log | 8/9/2008 |
Q: Please save my laptop. Below is my hijackthis log: I can not access my display settings or my C ...
A: Yes you should uninstall AVG as it will lead to system instability having two antivirus programs on ...
|
| C Drive and display access disabled. Pls read my Hijack this log | 8/8/2008 |
Q: Please save my laptop. Below is my hijackthis log: I can not access my display settings or my C ...
A: We'll need to run a few other scans to clean things up. You still have some rogue programs ...
|
| google pops up | 8/8/2008 |
Q: i wasnt sure who to ask so if you cannot help thank you anyways. when browsing the internet, (this ...
A: I have never heard of an ISP not allowing you to run the antivirus program of your choice. They are ...
|
| C Drive and display access disabled. Pls read my Hijack this log | 8/7/2008 |
Q: Please save my laptop. Below is my hijackthis log: I can not access my display settings or my C ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
|
| Window XP desktop | 7/23/2008 |
Q: I have a dell laptop which I believe was recently infected. When the system boots, after log-in the ...
A: If you believe your computer is infected by malware, follow the instructions below, then post to me ...
|
| writing really small on explorer | 7/22/2008 |
Q: i think i have a virus or something that is affecting the writting on internet explorer it is really ...
A: To change the font size in Internet Explorer: 1. On the Internet Explorer menu bar: * Select ...
|
| Malware Infection | 7/21/2008 |
Q: It seems that the virus have been removed with the Malwarebytes remover. Now the computer is running ...
A: Glad to be of assistance. You just need to delete one entry, and you'll be clean. Close all open ...
|
| Malware Infection | 7/20/2008 |
Q: It seems that the virus have been removed with the Malwarebytes remover. Now the computer is running ...
A: I'm glad that the computer is working normally again. I still would like to see an HJT log just to ...
|
| Malware Infection | 7/20/2008 |
Q: I Brian, recently I've been infected (still asking myself how). The virus, everytime I open internet ...
A: The two logs are the same. It shows AVG7 still installed. Here are the headers from yesterday: ...
|
| Malware Infection | 7/20/2008 |
Q: I Brian, recently I've been infected (still asking myself how). The virus, everytime I open internet ...
A: It seems like ComboFix does not get along with your Vista machine. I was hoping it would, but Vista ...
|
| Site Validity | 7/20/2008 |
Q: Hi!i don't know if i this is the right place to ask the question but i can't find any one else.My ...
A: Do NOT give your credit card information to this company. Any legitimate potential employer will ...
|
| Malware Infection | 7/20/2008 |
Q: I Brian, recently I've been infected (still asking myself how). The virus, everytime I open internet ...
A: I'd be more than happy to help. First, disable Windows Defender, as it has been known to hamper the ...
|
| downloading windows updates | 7/20/2008 |
Q: I am unable to download updates. I get an error message. It tells me that my automatic update is ...
A: Did you try using the same procedure to also start the Remote Procedure Call service? That also ...
|
| unistalling zonealarm pro firewall | 7/19/2008 |
Q: Brian I have used firewall zone alarm pro and now I want to uninstall it, but i can't!! whenever i ...
A: Did you try stopping TrueVector from TaskManager > Processes > End Process? After stopping the ...
|
| malware questions regarding i.) svchost.exe and ii.) Win32/Mebroot.K Trojan | 7/19/2008 |
Q: I was wondering if you could help me with a couple of problems on my laptop (running Windows XP ...
A: The first log says that NVIDIA Desktop Manager Hook Library is using application initiated DLL's, ...
|
| AntiMalwareGuard...Help | 7/16/2008 |
Q: I was browsing through the internet, and left my desk for a couple of minutes, in the meantime my ...
A: I will try my best to help you out here. You may wish to print out these instructions. Please ...
|
| backdoor trojan virus | 7/16/2008 |
Q: i have norton anti virus software and after i scan for viruses there are 4 that come up and i can't ...
A: Please download ComboFix from here to your Desktop: ...
|
| backdoor trojan virus | 7/15/2008 |
Q: i have norton anti virus software and after i scan for viruses there are 4 that come up and i can't ...
A: I must first know what we are dealing with so that I can give you proper removal instructions. ...
|
| Virus attack alert | 7/15/2008 |
Q: My antivirus software is AVG. For three days now, an alert appears on my PC screen almost every five ...
A: Please download ComboFix from here to your Desktop: ...
|
| Virus attack alert | 7/14/2008 |
Q: My antivirus software is AVG. For three days now, an alert appears on my PC screen almost every five ...
A: I will be happy to help you. I must first know what we are dealing with so that I can give you ...
|
| internet connectivity issues | 7/13/2008 |
Q: I am running windows xp on a dell desktop computer. Within the last few days, I can't access the ...
A: It sounds like a software conflict, or possibly an overly zealous firewall. Try turning off ...
|
| Can't access Control Panel. | 7/12/2008 |
Q: I am using Windows Vista Home Basic, with SP1. I'm having a problem opening the control panel - when ...
A: The log file is clean. It might be a conflict bug. Try this: 1) Launch services.msc from a run ...
|
| Trojans | 7/12/2008 |
Q: I have 5 trojans that have been moved to the virus vault after a scan using AVG. The infected files ...
A: Yes, according to AVG: "When you moved the file to the AVG Virus Vault it was deleted from its ...
|
| Desktop box that won't go away | 7/11/2008 |
Q: Not sure that this was sent, so I send again Trend info appears at end. Hi, All of a sudden, a ...
A: Please download ComboFix from here to your Desktop: ...
|
| follow up hijackthis log | 7/8/2008 |
Q: Sorry, just aske you a question about hijackthis disabled ... I thought I could upload the file, ...
A: Please open HJT and run a Scan Only. Place a check mark in the box next to the following item, then ...
|
| Possible virus | 7/7/2008 |
Q: You have helped me in the past. I think I may have another virus or malware. My computer is acting ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
|
| OSEENUS toolbar | 7/7/2008 |
Q: I am having difficulty getting rid of this OSEENUS toolbar. It is allowing constant popups and ...
A: Please make sure that you are running as an Administrator. Now let's try this: Download SDFix and ...
|
| OSEENUS toolbar | 7/7/2008 |
Q: I am having difficulty getting rid of this OSEENUS toolbar. It is allowing constant popups and ...
A: Please download ComboFix from here and save to your desktop: ...
|
| Possible Virus | 7/7/2008 |
Q: I have a Dell Inspiron, something that is a little over 2 years old. I have downloaded MacAfee ...
A: Please download TrendMicro HijackThis! from the following link: ...
|
| horrible virus, confused | 7/4/2008 |
Q: I am currently experiencing issues regarding internet explorerer, opera, and firefox i know I have ...
A: Please download TrendMicro HijackThis! from the following link: ...
|
| virus | 7/4/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:38:17 PM, on 7/4/2008 Platform: Windows ...
A: Please download ComboFix from here and save to your desktop: ...
|
| horrible virus, confused | 7/4/2008 |
Q: I am currently experiencing issues regarding internet explorerer, opera, and firefox i know I have ...
A: Yes, Smitfraudfix won't help you, but Combofix definitely works on Vista. I suggest you follow the ...
|
| new computer | 6/28/2008 |
Q: since I have started a new one line--seems like the last time i had some trojans or something that ...
A: Yes, McAfee will be pre-loaded, ready to go when you turn on the PC. I believe that you may need to ...
|
| new computer | 6/27/2008 |
Q: since I have started a new one line--seems like the last time i had some trojans or something that ...
A: First, congrats on the new Dell. Second, I'm not exactly sure of your question. You had malware on ...
|
| internet security software | 6/27/2008 |
Q: What is the best security software on a new computer with vista?
A: I have found that no ONE single suite protects the same as using separate programs combined into ...
|
| follow ups | 6/26/2008 |
Q: Hey, I was the guy who had the outerinfo popups and the windows explorer error. You told me to run ...
A: Let's try deleting them with HJT instead. Open HJT and click on Misc. Tools, then click Delete a ...
|
| follow ups | 6/26/2008 |
Q: Hey, I was the guy who had the outerinfo popups and the windows explorer error. You told me to run ...
A: OK, almost there. Please download Killbox from here: ...
|
| Windows Explorer error at boot up and constant popups off internet(contains hijack log) | 6/25/2008 |
Q: I keep getting popups while not on my internet browser and when I get on my browser they popup using ...
A: I will need to know what the error box reads in order for me to offer a fix. Open HJT and run a ...
|
| Slow Internet - Bandwith Limited | 6/25/2008 |
Q: I have a DSL Basic internet service rated up to 256Kb/s, but it has been running at about 50Kb/s for ...
A: Your HJT log file is clean, so we need to look elsewhere for the source of the slowdown. Try ...
|
| Windows Explorer error at boot up and constant popups off internet(contains hijack log) | 6/25/2008 |
Q: I keep getting popups while not on my internet browser and when I get on my browser they popup using ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
|
| can't run exe's | 6/24/2008 |
Q: ok so a few days ago i was doing a routine update and scan of my compy, i updated Spybot (the newest ...
A: It does sound like a worm has messed up your registry. Let's first try to see what we're dealing ...
|
| Windows Explorer error at boot up and constant popups off internet(contains hijack log) | 6/24/2008 |
Q: I keep getting popups while not on my internet browser and when I get on my browser they popup using ...
A: You have several infections running. Please follow the instructions below: First, please download ...
|
| Spywear/virus | 6/24/2008 |
Q: every so often there will be an advert or music, or just funny sounds that play in the background ...
A: I'd be more than happy to help. It does look like you may have some malware installed, but I am ...
|
| IP addresses | 6/24/2008 |
Q: I have a "dumb" question. We are getting an installation at our office from a company called Logix. ...
A: Here's a quote from the Zytrax website: As the name implies Static IP addresses are the same every ...
|
| spyware, some kind of malware on my laptop | 6/21/2008 |
Q: i recently got some sort of malware or spyware on my laptop....it causes internet explorer to open ...
A: Both logs are not formatted properly this time. The log entries should look like this: ...
|
| spyware, some kind of malware on my laptop | 6/20/2008 |
Q: i recently got some sort of malware or spyware on my laptop....it causes internet explorer to open ...
A: Much better log, thanks. You do indeed have several nasties running. Please follow the ...
|
| spyware, some kind of malware on my laptop | 6/20/2008 |
Q: i recently got some sort of malware or spyware on my laptop....it causes internet explorer to open ...
A: I need you to run another HJT scan, as this one is not formatted properly. Click scan and save a ...
|
| Popups and Malware | 6/18/2008 |
Q: When I start my Computer up I get this icon at the bottom right hand side with the volume and other ...
A: *Please download SmitFraudFix from here: http://siri.urz.free.fr/Fix/SmitfraudFix.exe * ...
|
| UPDATEMGR_short_text_state_check_failed | 6/18/2008 |
Q: I've try your last answer twice and it doesn't work. after the SDFix.exe finished in safe mode and ...
A: My apologies for not getting back to you sooner, as I have had some personal issues to deal with and ...
|
| computer | 6/18/2008 |
Q: Every 6 months or so my computer starts running really slow as it does now. Also, everyday a ...
A: Please read the article entitled: "How can I fix 'too little virtual memory' in Windows?" It will ...
|
| Malware.Trace infection | 6/18/2008 |
Q: I hope you can help. Yesterday, my problems started when Windows Defender told me I had the ...
A: I believe those entries are leftovers that VundoFix is holding on to. Let's clean it up by running ...
|
| slow as molasses computer - hacker? | 6/17/2008 |
Q: First, I am computer-retarded, so I apologize for including any superfluous details, as I am very ...
A: I too, am tied to Optimum for my internet. I can certainly sympathize with the high cost and low ...
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| UPDATEMGR_short_text_state_check_failed | 6/16/2008 |
Q: I've try your last answer twice and it doesn't work. after the SDFix.exe finished in safe mode and ...
A: Some suggestions for completing the SDFix scan: 1. When using this tool, you must use the ...
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| Malware.Trace infection | 6/15/2008 |
Q: I hope you can help. Yesterday, my problems started when Windows Defender told me I had the ...
A: Please download Killbox from here: http://www.bleepingcomputer.com/files/spyware/KillBox.zip Unzip ...
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| @UPDATEMGR_short_text_state_check_failed | 6/14/2008 |
Q: can you help me... There is a note on AVG update manager: @UPDATEMGR_short_text_state_check_failed ...
A: There is still malware running. Download SDFix and save it to your Desktop: ...
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| malware infection | 6/13/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:24:43 PM, on 6/12/2008 Platform: Windows XP ...
A: Your scan looks clean except for a few missing entries. Open HJT and do a Scan Only. Then place a ...
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| Hijacked! | 6/13/2008 |
Q: My Hotmail email account address book has been HIJACKED! That is, spam emails from MY email address ...
A: First I would change the password to my Hotmail account. If someone is actually sending mail from ...
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| Malware | 6/11/2008 |
Q: I ran Anti-Malware as instructed but did not update it as my computer is not on-line. Malwarebytes' ...
A: I believe part of the problem is that the HJT scan was done in Safe Mode and from the J: drive (usb ...
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| Malware | 6/11/2008 |
Q: I ran Anti-Malware as instructed but did not update it as my computer is not on-line. Malwarebytes' ...
A: Yes, the log file looks good. You will need to do Windows updates once you are online to secure ...
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| Malware | 6/11/2008 |
Q: I ran Anti-Malware as instructed but did not update it as my computer is not on-line. Malwarebytes' ...
A: Please click Start->Control Panel->Add/Remove Programs, then look for programs related to ...
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| Spyware | 6/11/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:50:02 PM, on 6/9/2008 Platform: Windows XP ...
A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
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| Spyware | 6/10/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:50:02 PM, on 6/9/2008 Platform: Windows XP ...
A: You need to change the refresh rate on the monitor to 60hz. Most monitors have a button on the ...
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| Spyware | 6/10/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:50:02 PM, on 6/9/2008 Platform: Windows XP ...
A: I'll do my best to help you and your sister. This is a heavily infected PC and will require several ...
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| Virus in Printer Memory | 6/9/2008 |
Q: I've heard from a computer talk show on the radio, that it is possible for virus and such, can hide ...
A: Malware can only reside in some type of memory container. It may be a hard drive, a cd, smartcard, ...
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| "block pop-up windows" option UNchecks on it's own | 6/7/2008 |
Q: How are you? Wondering if you can help me w/my issue: My computer's "block pop-up windows" option ...
A: To answer your second question first, CCleaner is a much more thorough tool for removing ...
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| Virus ? for a friend | 6/2/2008 |
Q: My friend has Windows XP, Operating System and has a Spyware cyberlog.x virus on it and wants to ...
A: Download SmitfraudFix to your friends desktop from here: ...
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| Search Engine / Anti Virus attack | 6/2/2008 |
Q: I am running WinXP with Nortons Antivirus software. A few days a go I've noticed that Norton's Live ...
A: First, let me see if there is any other malware present that may be causing this. Please download ...
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| malware? | 6/2/2008 |
Q: OK Brian, I tried to paste the HJ log here but could not? However I will tell you whats up & try to ...
A: Just copy and paste the log from the notepad that opens up into a reply here. It does sound very ...
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| Antivirus software | 6/1/2008 |
Q: I am currently on the search for a new laptop. I want it to be completely protected from any viruses ...
A: Don't be embarrassed. I think PC manufacturers need to do a lot more to explain each feature and ...
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| If my PC is infected with virus and then i save my data on a disc | 5/31/2008 |
Q: Right now my PC is infected and i saved all my MP3's, documents, videos, user name and password ...
A: You have asked 3 separate questions which I believe to be tied together, so let's try to keep it to ...
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| computer restarting.. | 5/30/2008 |
Q: im having some problem with my pc these days. Most of the time while working on computer its gets ...
A: This sounds like a memory issue. I would suggest troubleshooting your RAM to see if that is indeed ...
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| cell phone spyware | 5/29/2008 |
Q: I have read that cell phones can unknowingly have spyware or keyloggers like computers do. What do ...
A: Yes, cell phones, particularly so-called smart phones, can be subject to infection from malware. ...
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| many, many casinos | 5/28/2008 |
Q: Brian. Your answers tend to go into my permanent favorites file. Here's my own Q. In cleaning my ...
A: Just start another question and make it private. I would be the only one to see the info. There is ...
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| many, many casinos | 5/27/2008 |
Q: Brian. Your answers tend to go into my permanent favorites file. Here's my own Q. In cleaning my ...
A: All seven entries that were deleted are considered minor adware from popcap games. Again, without ...
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| possible virus | 5/27/2008 |
Q: For the past week I have been unable to activate my virus program. I realized this once my pc began ...
A: First, disable or exit all malware scanners, includiong Spybot. Download and Run ComboFix: ...
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| many, many casinos | 5/27/2008 |
Q: Brian. Your answers tend to go into my permanent favorites file. Here's my own Q. In cleaning my ...
A: By downloading and running HJT, I will be able to see if you still have any casino exploits. You ...
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| many, many casinos | 5/26/2008 |
Q: Brian. Your answers tend to go into my permanent favorites file. Here's my own Q. In cleaning my ...
A: Follow the steps below to view hidden folders: * Click on Start –> Control Panel –> Folder ...
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| Spyguard? / Trojan Zlob | 5/25/2008 |
Q: My system ran well before May 24. I use original Nod 32 and have the Windows Security Center ...
A: It was my error by not telling you to exit all programs such as Spybot and ESET while running ...
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| smitfraud-c virus??? | 5/25/2008 |
Q: I'm hoping you can help me because my searches at Symantec and elsewhere on the internet have not ...
A: I should have warned you to shut down Spybot before running Combofix, as it interferes with the ...
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| Spyguard? / Trojan Zlob | 5/25/2008 |
Q: My system ran well before May 24. I use original Nod 32 and have the Windows Security Center ...
A: Please download ComboFix to your desktop from here: ...
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| Can't load google, myspace, or weather.com | 5/24/2008 |
Q: My computer must have been infected last week. Today, I decided to download ANOTHER program to get ...
A: From your main account, please download TrendMicro HijackThis! from the following link: ...
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| Pretty Nasty Virus | 5/24/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:29:58 PM, on 5/21/2008 Platform: Windows XP ...
A: Not a problem...that's why I am here. The HJT log still is not right. Are you copying directly ...
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| Pretty Nasty Virus | 5/23/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:29:58 PM, on 5/21/2008 Platform: Windows XP ...
A: Your new HJT log is not formatted properly. Please run it again, and when notepad opens, under ...
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| Pretty Nasty Virus | 5/21/2008 |
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:29:58 PM, on 5/21/2008 Platform: Windows XP ...
A: I don't think a reformat is necessary. You have several infections, so it may take a few follow-ups ...
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| Malware is on my computer | 5/20/2008 |
Q: My computer is restarting all by itself, and Bugs are crawling on my screen because of the malware. ...
A: Please download Dr.Web Cureit to your desktop from here: ...
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| Malware is on my computer | 5/19/2008 |
Q: My computer is restarting all by itself, and Bugs are crawling on my screen because of the malware. ...
A: Try uninstalling Combofix first. Click Start-Run-type combofix /u in the box. Note the space ...
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| Malware is on my computer | 5/18/2008 |
Q: My computer is restarting all by itself, and Bugs are crawling on my screen because of the malware. ...
A: Please download ComboFix to your desktop from here: ...
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| updates | 5/17/2008 |
Q: I am using some office products that i installed on 2 computers and the 2nd installation does not ...
A: Yes, by not running necessary updates, your computer is at a greater risk of infection. Most ...
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| Viruses infecting my system | 5/16/2008 |
Q: my computer is infected with countless viruses! can you please help me remove them? here is my ...
A: Please download ComboFix to your desktop from here: ...
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| viruses and popups advertising system scans and virus software | 5/16/2008 |
Q: everytime now I turn on my pc i get these desktop icons I foolishly downloaded and can't get rid of ...
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