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| Subject | Date Asked |
| Same Dynamic Link Library Problem | 2/2/2012 |
| Q: I've run the Hijacker program and have saved it in a log. I guess my next move is to send it to you. ... A: Sorry for the delay in getting back to you. You said that Malwarebytes picked up "one trojan and 4 ... | |
| Same Dynamic Link Library Problem | 2/1/2012 |
| Q: I've run the Hijacker program and have saved it in a log. I guess my next move is to send it to you. ... A: Yes, there are several instances of malware showing up in your log. Please follow the instructions ... | |
| internet connection | 1/21/2012 |
| Q: I have Verizion FiOS package and yesterday the phone and internet went down, but the TV remained. ... A: There are many possible reasons why your computer cannot access the internet, so you need to do a ... | |
| Re-install XP | 1/21/2012 |
| Q: If I re-format my hard-drive and sell the computer...do I need to be concerned about someone being ... A: If you are just going to reinstall XP and revert the computer to it's manufactured state before ... | |
| Suspucious Email | 1/8/2012 |
| Q: Hey Brian, While checking emails I saw a suspucious email that read "Bank of America account". ... A: Your log looks to be free of malware, so hopefully you fixed it with the thumb drive tools. The ... | |
| Suspucious Email | 1/6/2012 |
| Q: Hey Brian, While checking emails I saw a suspucious email that read "Bank of America account". ... A: I'd be happy to help you out here. I just need you to submit another HJT scan log. The log you ... | |
| windows 7 update and backup errors | 12/31/2011 |
| Q: im not sure where to ask this as im not computer savy so if its not the place to ask, please tell me ... A: Happy New Year! The errors you are encountering are often found on systems that have been infected ... | |
| computer running slow & adobe flash keeps crashing | 12/20/2011 |
| Q: My computer has been running very slowly the past 2 days. It got worse after I restarted it. It can ... A: I do not see any type of malware running. You can try updating Flash manually from here: ... | |
| General Virus Infections | 12/14/2011 |
| Q: I'm not ignoring your request to use HijackThis!; it's just that my question is a general one rather ... A: With the holidays upon us, things have been quite hectic and I have had very little time online. ... | |
| Virus, Driver, or Keyboard | 12/6/2011 |
| Q: My sister has a Toshiba L645D-S4040. She was unable to sign in, kept getting an error message upon ... A: It does sound like a bad keyboard or a loose connection inside. It's not difficult to replace the ... | |
| Virus/Malware Help? | 11/29/2011 |
| Q: I just got rid of a horrible virus called "XP Internet Security 2012" for the second time. Well, I ... A: The computer is still infected. The rogue security program has changed some registry settings and ... | |
| Driver Updates | 11/28/2011 |
| Q: What is the best way to update drivers?I like the idea of a program that updates everything but they ... A: I could venture to guess how the BIOS settings got changed to cause the distortion...the CMOS was ... | |
| Driver Updates | 11/24/2011 |
| Q: What is the best way to update drivers?I like the idea of a program that updates everything but they ... A: You are correct, my apologies. I checked the 3000 service manual and found no audio cable listed. ... | |
| Driver Updates | 11/24/2011 |
| Q: What is the best way to update drivers?I like the idea of a program that updates everything but they ... A: And a very Happy Thanksgiving to you! I have tried several Driver Update programs and have found ... | |
| Update on my computer .. 11/4/2011 | 11/5/2011 |
| Q: I did not have an option to give you an update on the last thread that was started, so I am sending ... A: We need to remove the Ask.com toolbar manually. Go to your Control Panel->Add/Remove Programs->then ... | |
| Trojan attack did wonders... | 11/4/2011 |
| Q: Dell Pentium 4 CPU 2.5GHz 512 MB of RAM. Windows XP professional version 2002 service pack 3. ... A: Obviously, the first thing to do is get your pictures and documents off the computer and on to a ... | |
| My desktop needs help- update | 10/25/2011 |
| Q: 1 recipients CC: recipientsYou More BCC: recipientsYou Show Details FROM: * Jess Wasdin ... A: After we get the infections fixed, we'll dig into the speaker issue. Restart the computer while ... | |
| Follow up question | 10/24/2011 |
| Q: Youve helped me a great deal last week and it's so greatly appreciated. In our last correspondence ... A: CCleaner only deletes the temporary files that tend to slow down computer use over time. It does ... | |
| Virus? | 10/23/2011 |
| Q: I hope you can help me. I think i may have a virus or something that makes my computer crash. I have ... A: Sorry for the delay in getting to your question. It actually sounds more like a hardware issue, but ... | |
| Slow computer | 10/21/2011 |
| Q: I read your instruction above regarding the HiJackThis install but when I attempt this I get a ... A: Sorry for the delay in getting to your questions. Windows Defender is not an Antivirus, but an ... | |
| My desktop needs help! | 10/20/2011 |
| Q: 1 recipients CC: recipientsYou More BCC: recipientsYou Show Details FROM: * Jess Wasdin ... A: There are indeed a number of infections in your log file. I will try to help you clean things up. ... | |
| Slow computer | 10/20/2011 |
| Q: I read your instruction above regarding the HiJackThis install but when I attempt this I get a ... A: There were a few infections in the Windows registry which Malwarebytes' removed. It looks like your ... | |
| Slow computer | 10/19/2011 |
| Q: I read your instruction above regarding the HiJackThis install but when I attempt this I get a ... A: HP Agent is a utility which checks for updates of your computer's firmware, software, and drivers. ... | |
| Thermal Event | 10/19/2011 |
| Q: Dell Dimension 3000 running XP. Received message of some type of Thermal Event when starting up ... A: Dell has a history of problems with the their motherboards and the Thermal Event warning. But ... | |
| dsclick.infospace.com | 10/18/2011 |
| Q: I've recently noticed dsclick.infospace.com when I use Blingo to search for something. For example, ... A: Malwarebytes' did not find any infections on your computer. I would suggest one more scan, this ... | |
| dsclick.infospace.com | 10/13/2011 |
| Q: I've recently noticed dsclick.infospace.com when I use Blingo to search for something. For example, ... A: I'd be happy to help you here. Dsclick is malware which redirects your browser searches. Please ... | |
| S3Tray - flashing screen windows 7 | 9/20/2011 |
| Q: As you have helped me in the past I do hope you can help me with this one! New clean install of ... A: Sorry for the delay in getting back to you. The HJT log you sent is clean, so you don't have to ... | |
| Malware | 8/21/2011 |
| Q: AVG cannot delete some malware issues. Ive got a Dell inspiron 1501 laptop, running WinXP SP3 AMD ... A: You definitely have several infections which are still running. Please follow the instructions ... | |
| system won;t boot after avg clean svchost.exe trojan | 8/21/2011 |
| Q: Need help...booting now from floppy pointed to system restore partition. After AVG found a trojan ... A: It seems that whatever virus you had corrupted important system files. When AVG removed them, your ... | |
| lost files | 8/16/2011 |
| Q: A few months ago I noticed that a file with family photos and videos was missing. I did a search ... A: If you searched your Recycle Bin and came up empty, there is a small chance the files can still be ... | |
| Assorted Questions | 8/15/2011 |
| Q: 1- Rather than run my desktop 24/7....should I use the "Hibernate" feature? Your thoughts regarding ... A: I sincerely enjoy helping others navigate the computer tech jungle. On to your questions: 1- ... | |
| DVD Drive on Dell Vostro 1500 | 8/13/2011 |
| Q: My Dell laptop has a DVD Burner..... Listed under Device Manager as a "TSSTcorp DVD+-RW TS-L632D". I ... A: Best thing to do is replace it with the identical part. Just do an eBay or Amazon search for a ... | |
| InstallShield Update Manager | 8/10/2011 |
| Q: ...I noticed an unfamiliar program....."Installshield Update Manager".Any idea what this is about? I ... A: It's a safe program. According to InstallShield: What you are experiencing is an attempt by your ... | |
| microsoft onenote | 8/9/2011 |
| Q: I read that you addressed part of this Microsoft OneNote issue previously but you helped the fellow ... A: OneNote is not malware, but is a program related to Microsoft products such as Office. It is used ... | |
| Sonic Cineplayer Unlock Code | 8/5/2011 |
| Q: Hope this is the correct version number... CMDS-2.5-2310-70-0000-10-1. Second thing...While ... A: Unfortunately, I have been unable to come up with any information on the Sonic version you have. ... | |
| Sonic Cineplayer | 8/3/2011 |
| Q: I have Sonic Cineplayer on my desktop. I would like to install it on my laptop. I cannot find the ... A: Very sorry I couldn't get back to you quicker, but I am glad the sound issue is resolved and XP is ... | |
| No Sound | 8/2/2011 |
| Q: I re-installed XP on my Dell Vostro 1500. All went well but I noticed that I have no sound. Under ... A: Go to the Dell Support site: ... | |
| Fresh XP Install | 8/1/2011 |
| Q: I now have my son's laptop. I would like to reinstall XP to it. I realize that I will need to ... A: As long as you have the original XP CD or a separate recovery partition on the hard drive, you can ... | |
| Connection and Security | 7/31/2011 |
| Q: Im not sure if this is in your area, I would think it would be but anyway, Im technologically ... A: No worries. The LED lights you see blinking are just visual representations of data moving through ... | |
| virus removal | 7/30/2011 |
| Q: hey brian. im having trouble getting rid of a few viruses BDS/IRCNite.bxr. my anti virus scan cant ... A: The infected file that keeps showing up is located in the Windows System Restore folder. The reason ... | |
| virus removal | 7/28/2011 |
| Q: hey brian. im having trouble getting rid of a few viruses BDS/IRCNite.bxr. my anti virus scan cant ... A: I'm fairly certain they may be false positive detections. Open Avira and click on Reports. Find ... | |
| Best Computer Cleanup software | 7/18/2011 |
| Q: Hey Brian, When I am in Internet Explorer the experience is quite sluggish. I would like to speed up ... A: I am not a big fan of software like registry cleaners and other advertised quick fixes. CCleaner is ... | |
| Kicked offline | 7/12/2011 |
| Q: my roommate and I each have a PC on one modem 2wire. Mine is XP wired and roommate is Vista ... A: Sorry for the delay in getting to your question, as I've just returned from a week away. The good ... | |
| refreshes to another website | 7/11/2011 |
| Q: Everytime I click on a link in google, it always goes to this website called cybernet.com or ... A: Please download HijackThis! to your desktop from here: ... | |
| Help! Computer will not turn on | 6/13/2011 |
| Q: I am hoping that you will be able to help me with the problem I am having with my computer. At the ... A: Reinstalling Windows is not difficult. As you have already accessed Startup Repair, you know the ... | |
| Help! Computer will not turn on | 6/12/2011 |
| Q: I am hoping that you will be able to help me with the problem I am having with my computer. At the ... A: Well, we know there are infections, and most likely the infections have corrupted the Windows system ... | |
| Help! Computer will not turn on | 6/9/2011 |
| Q: I am hoping that you will be able to help me with the problem I am having with my computer. At the ... A: It's very difficult to diagnose and repair start-up problems without physically being there. I'll ... | |
| windows XP recovery trojan (cont.) | 5/31/2011 |
| Q: Malwarebytes' Anti-Malware 1.50.1.1100 www.malwarebytes.org Database version: 6727 Windows ... A: Sorry for the delay in getting back to you. I never received notification of your question from ... | |
| How to remove | 5/28/2011 |
| Q: Please tell me how I can remove the "Win 7 anti-virus2011" Virus and re-activate my built in ... A: The driver downloads for your notebook are listed below: ... | |
| windows XP recovery trojan | 5/25/2011 |
| Q: You helped me in the past remove malware from my computer and I need your help again. The Windows XP ... A: Please download Malwarebytes Anti-Malware from this link: ... | |
| windows XP recovery trojan | 5/23/2011 |
| Q: You helped me in the past remove malware from my computer and I need your help again. The Windows XP ... A: Please download ComboFix to your desktop from here: ... | |
| How to remove "Win 7 anti-virus 2011" Virus and re-activate built in wireless card? | 5/17/2011 |
| Q: Please tell me how I can remove the "Win 7 anti-virus2011" Virus and re-activate my built in ... A: Please follow the instructions on the following page: ... | |
| What Is The Best All Around Freeware Anti-virus Program? | 5/16/2011 |
| Q: I'm coming to the end of my "free trial" of AVG and I'm not a huge fan. It seems to take up a lot of ... A: The best freeware anti-virus program I have found is Avira Anti-Vir: ... | |
| virus | 4/29/2011 |
| Q: hey brian. im having some trouble getting rid of a few viruses that found their way on my laptop. my ... A: You have a rather persistent rootkit. Follow the instructions for using the tool TDSSKiller found ... | |
| XP Security Alert/programs hidden? | 4/24/2011 |
| Q: I have this XP Security alert virus that seems like it won't go away even after SuperAntiSpyware ... A: The trojan is not allowing you to see or do things as normal. Try booting the computer into Safe ... | |
| SuperAntiSpyware free edition | 4/16/2011 |
| Q: our computer has been running super smooth! I have a few new questions for you. I have SAS free ... A: There are many things you can do to keep your browser secure. More than I have space to list here. ... | |
| SONIC ISSUE | 3/23/2011 |
| Q: Brian Hi, can you help me please, I keep getting this message popping up, I have tried a number of ... A: Sorry to hear the hotfix did not work. Let's try removing the leftover remnants of the program. ... | |
| SONIC ISSUE | 3/22/2011 |
| Q: Brian Hi, can you help me please, I keep getting this message popping up, I have tried a number of ... A: This error is a common one with Dell systems. There was a bug in the uninstall routine for the ... | |
| Keyboard Problem | 3/21/2011 |
| Q: my keyboard is behaving erratic. The Alt key is perpetually in a pressed mode though it is not. This ... A: You do not say if you have tried another keyboard, as I recommended. If so, and the problem is ... | |
| SONIC ISSUE | 3/20/2011 |
| Q: Brian Hi, can you help me please, I keep getting this message popping up, I have tried a number of ... A: In order to help you with your problem, I will need to know a few facts: The make and model of your ... | |
| Update Icon | 3/16/2011 |
| Q: I have a Dell windows Vista, using windows 7. Recently my CA security system was updated by my ... A: I need to discern exactly which program is trying to update, then we can attempt to correct the ... | |
| Keyboard Problem | 3/16/2011 |
| Q: my keyboard is behaving erratic. The Alt key is perpetually in a pressed mode though it is not. This ... A: Your log file looks good, so I will venture to say that the problem is not malware related. More ... | |
| system tool virus | 3/15/2011 |
| Q: I have this annoying system tool virus that won't go away, the thing is I ran Malewarebytes in safe ... A: Yes, it is generally better to run scans in safe mode. However, malware can load even in safe mode, ... | |
| Follow up post CCleaner and Update Checker | 3/7/2011 |
| Q: I downloaded CCleaner and Update checker and ran the programs and did the recommended. That was ... A: Beta software is basically new versions which may not have all the bugs worked out yet. As I said, ... | |
| virus removal | 3/6/2011 |
| Q: /Windows32/ATL.Dll Fake Alert Virusless virus. They say they can not remove it. I do get a nasty ... A: I will need more information before recommending a removal method. Download and run the program DDS ... | |
| softenza.com | 3/6/2011 |
| Q: Seems like I'm constantly bugging you these days, sorry for that. Tonight while on Facebook (I'm ... A: I know that Avira's user interface is not very intuitive, but the protection it offers is top-notch. ... | |
| softenza.com | 3/2/2011 |
| Q: Seems like I'm constantly bugging you these days, sorry for that. Tonight while on Facebook (I'm ... A: By locking things down, I was referring to making your computer less prone to attacks by changing ... | |
| softenza.com | 3/1/2011 |
| Q: Seems like I'm constantly bugging you these days, sorry for that. Tonight while on Facebook (I'm ... A: It seems that MSE is not doing you much good if malware keep getting past it. I think we should ... | |
| hijacked | 2/25/2011 |
| Q: I use IE and windows . Lately when I browse the internet, my searches are hijacked to other sites. ... A: I'd be happy to help you here. Please follow the instructions below: Restart the computer while ... | |
| Day 2 after installing SP2 | 2/24/2011 |
| Q: Today is day 2 after finally getting windows updates by disabling UAC and getting to the point that ... A: It would be great if Windows Updates played nice with other Microsoft programs. Try disabling UAC ... | |
| Follow Up With Widows Update Question | 2/23/2011 |
| Q: Disabling the UAC worked for installing the Windows Updates. I had 18 updates to install and 16 ... A: You're most welcome for the assistance...and thank you for the kind words. As you may know, this ... | |
| Follow Up With Widows Update Question | 2/22/2011 |
| Q: Disabling the UAC worked for installing the Windows Updates. I had 18 updates to install and 16 ... A: Glad to hear disabling UAC worked. Seems to be a bug with Vista, as you're not the only one with ... | |
| More info | 2/21/2011 |
| Q: I did the elevated command prompt like you suggested. I couldn't really tell that it gave me any ... A: Windows Updates are important for security and stability reasons. Microsoft releases updates ... | |
| Computer infected with Trojans | 2/21/2011 |
| Q: Appreciate your kindly help to remove the trojans found in my computer. The Antivirus programs ... A: Those three registry detections by MBAM are probably not actually malware. They indicate that your ... | |
| More info | 2/17/2011 |
| Q: I did the elevated command prompt like you suggested. I couldn't really tell that it gave me any ... A: Again, sorry for the delay! I'm going to stop recommending PC Pitstop because that program has ... | |
| FREE Anti-Virus Software | 2/17/2011 |
| Q: My free McAfee software that came pre-installed with my new laptop is about to expire. What FREE ... A: Malwarebytes is an on-demand scanner, unless you have purchased the full version. Only in the full ... | |
| Computer infected with Trojans | 2/17/2011 |
| Q: Appreciate your kindly help to remove the trojans found in my computer. The Antivirus programs ... A: I'd be happy to help you out here. Please restart the computer while tapping the F8 button ... | |
| More info | 2/15/2011 |
| Q: I did the elevated command prompt like you suggested. I couldn't really tell that it gave me any ... A: I'm happy that the hard drive passed...at least we won't need to worry about drive failure and data ... | |
| MSE | 2/14/2011 |
| Q: Could my version of MSE possible have an infection? It does some seriously funky things to my ... A: According to Microsoft, "Microsoft Security Essentials has its own built-in version of Defender and ... | |
| MSE | 2/14/2011 |
| Q: Could my version of MSE possible have an infection? It does some seriously funky things to my ... A: Those errors indicate a conflict between MSE and Defender. You should disable Defender using the ... | |
| MSE | 2/13/2011 |
| Q: Could my version of MSE possible have an infection? It does some seriously funky things to my ... A: I didn't see anything wrong with your HJT log, and assuming you can update the program manually, you ... | |
| Security Alerts and Warnings | 2/10/2011 |
| Q: The last week or so, in going to 3-4 websites I access frequently, I keep getting Security Alert or ... A: Sorry I couldn't get back to you yesterday. The good news is that it doesn't look like any type of ... | |
| Security Alerts and Warnings | 2/9/2011 |
| Q: The last week or so, in going to 3-4 websites I access frequently, I keep getting Security Alert or ... A: I'll just need a bit more information in order to help you out here. If you can tell me exactly the ... | |
| win scan | 2/6/2011 |
| Q: My friend has his computer infested with win scan viruses. He asked me to help and after ... A: Before fixing any entries, we will need to remove the infections causing them first. Please restart ... | |
| virus posing as anti virus | 1/26/2011 |
| Q: I keep getting the message "Your computer is being attacked by an Internet Virus. It could be a ... A: It sounds like you are infected with an aggressive rogue antispyware program. Even though you have ... | |
| printer malware? | 1/23/2011 |
| Q: since printers come with memory nowadays could they possibly be infected with malware? actually ... A: Again, possible but unlikely. If you purchase the antivirus software retail (in a box), you have ... | |
| printer malware? | 1/21/2011 |
| Q: since printers come with memory nowadays could they possibly be infected with malware? actually ... A: I've actually had this question asked of me several years ago, so if you don't mind a little copy ... | |
| A question | 1/20/2011 |
| Q: I have a COMPAQ PRESARIO R3306US laptop with WINDOWS XP and AVAST free antivirus until 8/3/20011. ... A: I am happy that your internet is working again, but it seems there are still issues to resolve. The ... | |
| A virus? | 1/18/2011 |
| Q: I have a COMPAQ PRESARIO R3306US laptop with WINDOWS XP and AVAST free antivirus until 8/3/20011. ... A: I'd be happy to try and help you clean things up. Please download Malwarebytes' Anti-Malware to ... | |
| Browser hijack | 1/18/2011 |
| Q: Have just run rkill, anti-malwarebytes,and EST (I think tha's the correct letters?) online scanner ... A: I don't know what happened to my answer yesterday, but I will repost it: "The trojan infection, ... | |
| Browser hijack | 1/18/2011 |
| Q: Have just run rkill, anti-malwarebytes,and EST (I think tha's the correct letters?) online scanner ... A: The trojan infection, Trojan.Win32.FakeAV.rww, was found and removed by ComboFix. Can you confirm ... | |
| Browser hijack | 1/17/2011 |
| Q: Have just run rkill, anti-malwarebytes,and EST (I think tha's the correct letters?) online scanner ... A: I would like for you to run a ComboFix scan as follows: Please download ComboFix by sUBs from this ... | |
| Avira updates | 12/11/2010 |
| Q: Thought I'd give it a few days to see how it went. The Avira program will not update. Whether it ... A: Sorry for the delay in replying. The holidays are wearing me down! Follow the solutions A-F from ... | |
| Avira updates | 12/10/2010 |
| Q: Thought I'd give it a few days to see how it went. The Avira program will not update. Whether it ... A: Not sure what the problem is, so let's find out from the source. Open Avira and click on Events. ... | |
| HiJack This File | 12/6/2010 |
| Q: Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 2:52:11 PM, on 12/6/2010 Platform: Windows XP ... A: You have two anti-virus programs running on your machine: Avast and Embarq. This will cause system ... | |
| security center | 12/5/2010 |
| Q: .i have vista, and norton anti virus 2011. the security center does not recognize this anti virus ... A: First, make sure that you have run Windows Update. A missing security fix or missing service pack ... | |
| General | 11/29/2010 |
| Q: it's me again. No more Window ME--at least for the Internet. Got the new set-up with Window 7. ... A: I use AdBlock with Firefox, and it works great at stopping those advertisements from loading. ... | |
| hotmail virus sent from my account | 11/29/2010 |
| Q: While my computer was off due to a county wide power outage an email with a virus was sent to all my ... A: Let's first eliminate malware as the cause. Please follow my instructions below: Restart the ... | |
| General | 11/24/2010 |
| Q: it's me again. No more Window ME--at least for the Internet. Got the new set-up with Window 7. ... A: I hope you had a very happy Thanksgiving! Not sure if I am completely understanding you here, so ... | |
| aaahhh help | 11/23/2010 |
| Q: Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 9:16:39 AM, on 11/14/2010 Platform: Windows ... A: I hope you had a happy Thanksgiving! I just need a new HijackThis scan log from you. Malwarebytes' ... | |
| trojan.agent.h again! | 11/19/2010 |
| Q: I'm afraid Trojan.Agent.H has reappeared - it seems to come back every time I re-start the computer. ... A: Time to call in some heavy hitters. You have stated previously that GMER was unable to run. Though ... | |
| trojan.agent.h again! | 11/16/2010 |
| Q: I'm afraid Trojan.Agent.H has reappeared - it seems to come back every time I re-start the computer. ... A: This is a pesky bugger. Does it keep showing up on MBAM in the same location? To uninstall ... | |
| aaahhh help | 11/14/2010 |
| Q: Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 9:16:39 AM, on 11/14/2010 Platform: Windows ... A: There are a few items in the log which are considered malware, so let's begin by downloading ... | |
| infected? | 11/10/2010 |
| Q: my PC ran the weekly schedule scan and it found these but I dont understand what action "failed" ... A: I'm glad you have a clean PC once again! The latest browsers can save open pages and tabs in case ... | |
| Trojan.Agent.H Revisited | 11/9/2010 |
| Q: yes, the replies from AllExperts seem to be playing up as they are truncated and I don't get the ... A: You're most welcome for the assistance. Glad we got it all cleaned up! I was never a fan of ... | |
| infected? | 11/9/2010 |
| Q: my PC ran the weekly schedule scan and it found these but I dont understand what action "failed" ... A: Check to see if Ares is installed by going into your Control Panel and looking in your Add/Remove ... | |
| infected? | 11/8/2010 |
| Q: my PC ran the weekly schedule scan and it found these but I dont understand what action "failed" ... A: Your anti-malware program failed to delete these files. The first two are System Restore files, ... | |
| Trojan.Agent.H Revisited | 11/7/2010 |
| Q: yes, the replies from AllExperts seem to be playing up as they are truncated and I don't get the ... A: Yes, it appears that you have properly deleted the menace. I saw in your logs that you have ... | |
| free scanner online | 11/6/2010 |
| Q: is there such a thing as free scanner for virus/malware on line that you dont need to download and ... A: All online scanners need to install something on your computer in order for the host program to ... | |
| Trojan.Agent.H Revisited | 11/6/2010 |
| Q: yes, the replies from AllExperts seem to be playing up as they are truncated and I don't get the ... A: Let's try removing the offending file manually. Click Start, type Regedit, then hit Enter. ... | |
| CC Cleaner | 11/3/2010 |
| Q: They made me start a new question. The program wouldn't load. It said 2000 or higher. -J.S. ... A: Have you run any of these scans in Safe Mode, as I had mentioned in an earlier post? It seems like ... | |
| Trojan.Agent.H Revisited | 11/3/2010 |
| Q: Sorry, I think something went wrong, so I'm posting my ComboFix log as a new question. Here it is: ... A: The previous logs came through fine, so I will repost my last answer, as it appears you did not ... | |
| Trojan.Agent.H | 11/2/2010 |
| Q: I have an infection with Trojan.Agent.H. Malwarebytes identifies it and cleans it but it reappears. ... A: The log came through fine. You should now clean out the junk files. Download CCleaner from here: ... | |
| Trojan.Agent.H | 11/1/2010 |
| Q: I have an infection with Trojan.Agent.H. Malwarebytes identifies it and cleans it but it reappears. ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe ... | |
| spyware | 11/1/2010 |
| Q: For years I have known that there is some spyware on my computer. It is a small home computer ... A: Let's try a clean up of the cache and temporary files to try and speed things up a bit. Download ... | |
| Computer restart error | 10/31/2010 |
| Q: I've been lately having problems with my computer. I am not sure if it's a virus or a hardware ... A: This error can come from several causes, so let's try to narrow things down. Do you receive any ... | |
| spyware | 10/30/2010 |
| Q: For years I have known that there is some spyware on my computer. It is a small home computer ... A: Please try to keep this topic to one thread. AllExperts (and my brain) have a problem with multiple ... | |
| Removal of Trojan "MS0a76_2112.exe" | 10/30/2010 |
| Q: Can't remove/delete this running program. Can't download any anti-virus software. Fake Alerts pop ... A: Have you tried booting into Safe Mode by tapping the F8 key on startup? When a black screen with a ... | |
| spyware | 10/29/2010 |
| Q: For years I have known that there is some spyware on my computer. It is a small home computer ... A: You can use Spybot Search & Destroy on Windows ME. Download from one of the mirror sites listed ... | |
| trojan | 10/29/2010 |
| Q: I have a dell inspiron 1545 with windows 7 home, my anitvirus is macafee. and it suddenly just ... A: It seems that you have a rogue anti-virus installed and running on your system. Please follow the ... | |
| Trojan.Agent.H | 10/27/2010 |
| Q: I have an infection with Trojan.Agent.H. Malwarebytes identifies it and cleans it but it reappears. ... A: I'm very sorry for the delay in getting to your question. It's been a very long week at work! I ... | |
| ophcrack & tazusb problem | 10/23/2010 |
| Q: I recently aquired an HP elitebook 2740p from a relative that quit her job and no longer had a use ... A: It sounds like you are accessing a Linux distro on your thumb drive, and not on the laptop. ... | |
| virus/spyware help | 10/18/2010 |
| Q: I have recently been having some trouble on my desktop computer. I religiously use Avast/spyware ... A: Try running ComboFix in Safe Mode. Reboot the computer, as it loads keep tapping the F8 key till a ... | |
| virus/spyware help | 10/18/2010 |
| Q: I have recently been having some trouble on my desktop computer. I religiously use Avast/spyware ... A: Please open HijackThis and click to do a Scan Only. Place a check mark in the box next to the ... | |
| keyboard problems? | 10/15/2010 |
| Q: Been having a hard time with my keyboard not entering what I'm typing or clicking on, on my computer ... A: The only issue I see is with WorldWinner games, which while not malware, has been known to be a scam ... | |
| Mighty Magoo Hidden Virus | 10/15/2010 |
| Q: I was playing a game the other day and was prompted to download mighty magoo textlinks as an add on ... A: Please download and run a scan with SUPERAntiSpyware Free: ... | |
| password rejection | 10/12/2010 |
| Q: My wife has Vista. She used to have to use a password to sign on to her computer. She eliminated ... A: Is she running Vista as an Administrator, or as a Standard User? If she is not an Administrator, ... | |
| Mighty Magoo Hidden Virus | 10/11/2010 |
| Q: I was playing a game the other day and was prompted to download mighty magoo textlinks as an add on ... A: I'll be mare than happy to help you out here. You currently have no Anti-virus protection installed ... | |
| tab has been recovered | 10/8/2010 |
| Q: My webpage keeps refreshing saying this tab had been recovered(annoying). Do you have any idea what ... A: Try turning off any pop-up blockers you may have on your browser. Go to Tools->Pop-Up Blocker->Turn ... | |
| Sandboxie | 10/7/2010 |
| Q: I would like to get your opinion on using Sandboxie, because I have read where a few PC-Geek's ... A: Sandboxie is a very useful program if you download and install a great deal, especially on P2P ... | |
| Peak Protection 2010 | 10/7/2010 |
| Q: When I start my PC (Windows XP Pro, version 2002, SP3), a screen with "Peak Protection 2010" ... A: I understand it was only an addendum to your original question. I was just trying to keep the ... | |
| Peak Protection 2010 | 10/6/2010 |
| Q: When I start my PC (Windows XP Pro, version 2002, SP3), a screen with "Peak Protection 2010" ... A: Your copy of HJT is out of date, and you have only included a portion of the log, so I am unable to ... | |
| Android for surfing? | 10/5/2010 |
| Q: Since Windows seems to attract viruses, just wondering if an Android-based tablet or smart phone is ... A: Back in August, Android was hit with it's first virus, albeit one aimed at it's Russian users. ... | |
| best anti-virus? | 9/23/2010 |
| Q: My Windows Live OneCare is about to expire in a couple days and they aren't doing any subscriptions ... A: Since you have been a user of OneCare, I recommend that you switch over to it's replacement, ... | |
| Follow up to Computer Sending out Spam Email | 9/15/2010 |
| Q: it seems I asked too many questions, so AllExperts asked me to raise a new question! Here's the ... A: I really can't say where the infection began, but most likely it came from an email attachment. ... | |
| Follow up to Computer Sending out Spam Email | 9/14/2010 |
| Q: it seems I asked too many questions, so AllExperts asked me to raise a new question! Here's the ... A: Six of the infections are under quarantine by Symantec, so they pose no risk to your system. MS ... | |
| Computer sending out spam | 9/13/2010 |
| Q: My computer seems to be sending out spam emails to all my mail addreses. Ihave hundreds of replies ... A: SCORIS is safe to use, no worries. Just one more scan for you to run. Please go to the Kaspersky ... | |
| Computer sending out spam | 9/12/2010 |
| Q: My computer seems to be sending out spam emails to all my mail addreses. Ihave hundreds of replies ... A: In this case, you do not need to block Macrovision. It is used by Dell in their software management ... | |
| Computer sending out spam | 9/12/2010 |
| Q: My computer seems to be sending out spam emails to all my mail addreses. Ihave hundreds of replies ... A: I'd like for you to run a scan with ESET Online Scanner. Just click the link below and follow the ... | |
| Computer sending out spam | 9/11/2010 |
| Q: My computer seems to be sending out spam emails to all my mail addreses. Ihave hundreds of replies ... A: First, I need you to temporarily shut down Symantec's software, as it will interfere with the ... | |
| follow-up | 9/4/2010 |
| Q: I asked to many follow-ups and had to start over. I tried fixing the HJT again but when I did a ... A: Start HJT and click the Misc Tools section. Click the Generate Startup List button. Save the ... | |
| error code | 9/4/2010 |
| Q: I have another question. Most of our Vista updated have failed because of error code 800700C1. How ... A: One file escaped deletion: O23 - Service: My Web Search Service (MyWebSearchService) - Unknown ... | |
| Win32/Fakerean | 9/4/2010 |
| Q: My computer got infected with this malware and has all the typical symptoms with browser getting ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| error code | 9/3/2010 |
| Q: I have another question. Most of our Vista updated have failed because of error code 800700C1. How ... A: Let's clear out the bugs first. That Vista update error has several possible causes, so by cleaning ... | |
| follow up | 9/3/2010 |
| Q: I see you sent me a reply but the message is so long because of te logfiles I sent you that I can't ... A: My last message stated that the offending file had been removed according to your HJT log. I asked ... | |
| unwise.exe | 8/30/2010 |
| Q: Even though my problem regarding accessing the Internet has been solved, my computer is just not ... A: Chances are it's not an infection. Most likely it's just an uninstall routine. If you've been ... | |
| Computer Glitches | 8/30/2010 |
| Q: In responce to your last answer, you said the HJT log did not come through properly, and to try ... A: No problem, I'll be here. As for sending attachments, first save the HJT log file to your desktop. ... | |
| Computer Glitches | 8/28/2010 |
| Q: A few weeks ago we worked together on getting a bunch of malware off my computer. Things are running ... A: The HJT log only came through partially, and the part that did was not formatted correctly. It may ... | |
| serious bug | 8/27/2010 |
| Q: got a serious bug brian it wont let me run restore, wont let me run hijack this, wont let me scan ... A: Dia duit John This does sound nasty, but if Windows is so corrupted, there may be no choice but to ... | |
| Computer Glitches | 8/27/2010 |
| Q: A few weeks ago we worked together on getting a bunch of malware off my computer. Things are running ... A: From everything I have read, MSE will remain free to use on any computer with genuine Microsoft ... | |
| follow up | 8/25/2010 |
| Q: Here's the logfile you told me to save and send to you Logfile of Trend Micro HijackThis v2.0.2 Scan ... A: The offending entry is still there: O18 - Filter hijack: text/html - ... | |
| Belarc Advisor | 8/23/2010 |
| Q: I ran Belarc Advisor on my Dell running XP.It said that I had 63 Microsoft Security Updates missing. ... A: After running Belarc on my own computer, it found 3 missing updates, with one being critical. The ... | |
| Redirect virus | 8/22/2010 |
| Q: ) I hope you can help! For the past couple of months my browser has been acting up. When I search ... A: I'd be happy to try and help you here. For some reason, the log you posted is not your HJT scan ... | |
| virus and i think i messed pc up | 8/21/2010 |
| Q: yes i got a virus on my computer and i tried to fix it myself but i have messed it up i can not got ... A: You should be able to repair your computer using the Vista boot disc and the Startup Repair Utility. ... | |
| Belarc Advisor | 8/21/2010 |
| Q: I ran Belarc Advisor on my Dell running XP.It said that I had 63 Microsoft Security Updates missing. ... A: Instead of letting Automatic Updates install the software, go to the Microsoft Updates site itself ... | |
| How Can I Find Out Which Programs And Processes My Computer Really Needs? | 8/20/2010 |
| Q: My computer is running slow and my last step is to cut down on start up programs, programs on the ... A: I'd be happy to help you. Managing startup entries is a good way to speed up your computer. There ... | |
| Follow up | 8/20/2010 |
| Q: About 2 weeks ago you had told me to install the HijackThis program and save the logfile, and send ... A: According to the site log, an answer was sent out on 8/7 to your question on 8/4. It's possible it ... | |
| Slow computer | 8/19/2010 |
| Q: my computer is very unpredictable / temperamental can be ok at times but then again can be slow. ... A: After booting into Safe Mode with Networking, open an internet browser such as Internet Explorer, ... | |
| Slow computer | 8/18/2010 |
| Q: my computer is very unpredictable / temperamental can be ok at times but then again can be slow. ... A: The log looks clean, but you mentioned using Registry Easy. This software is basically bogus and ... | |
| Viruses?? | 8/17/2010 |
| Q: My nephews laptop keeps showing a pop-up saying Warning! Virus detected. ... A: Please run HJT and place a check mark in the box next to the following entry, close any open browser ... | |
| Malware | 8/17/2010 |
| Q: I just installed Avira on my laptop. It told me I have Malware. SRebates.dll it moved it to a ... A: The file cannot harm your PC if it has been quarantined. Basically, Avira takes the file, renames ... | |
| Viruses?? | 8/16/2010 |
| Q: My nephews laptop keeps showing a pop-up saying Warning! Virus detected. ... A: Yes, you will need to get rid of the infection before installing any real-time AV protection. ... | |
| anti-virus software | 8/16/2010 |
| Q: Just wanted to know where I can get the best FREE anti-virus downloads. Thanks A: There are many good free AV programs. There is a list of free ones here: ... | |
| Example | 8/15/2010 |
| Q: This is a copy of the window that opens up everytime I log on. Don't know if it means anything or ... A: This window popup is caused by a desktop.ini file located in one of your startup folders. Download ... | |
| Computer Glitches | 8/14/2010 |
| Q: A few weeks ago we worked together on getting a bunch of malware off my computer. Things are running ... A: Sorry for the delay in getting back to you. Just been away for a few days. First off, McAfee and ... | |
| virus? | 8/12/2010 |
| Q: my computer was updated with security updates for windows xp this morning. Now I cant seem to ... A: I went away for the weekend, so I'm sorry for the delay in getting back to you. Let's try fixing ... | |
| virus? | 8/11/2010 |
| Q: my computer was updated with security updates for windows xp this morning. Now I cant seem to ... A: I have been checking the forums to see if anyone else has been having the same problem that you are, ... | |
| virus? | 8/11/2010 |
| Q: my computer was updated with security updates for windows xp this morning. Now I cant seem to ... A: I don't think it's a virus. Sounds more like a problem with Windows firewall. Try disabling it ... | |
| cookies | 8/7/2010 |
| Q: can i have cookies on my harddrive - if a hacker somehow got into my computer despite the fact that ... A: There are two ways to receive those cookies: 1. The sites were opened by a user on your computer, ... | |
| ? | 8/4/2010 |
| Q: Hey Brian, I'm wondering do you know what this is or means: C:\WINDOWS\msvideo.dll There's a message ... A: Sorry for the delay in getting back to you, as I've been away for a few days. Let's try and remove ... | |
| Help please | 8/3/2010 |
| Q: I'd appreciate any help you can give. I think I've downloaded a virus, an icon has appeared on my ... A: I'd be happy to help you out here. Print out the following instructions: Restart the computer in ... | |
| liveonecare | 8/3/2010 |
| Q: I am having a problem with my live one care. It keeps saying that it has stopped or can not ... A: Not sure that I follow you completely, so let's clear it up. The link to MSE does not work for you, ... | |
| liveonecare | 8/3/2010 |
| Q: I am having a problem with my live one care. It keeps saying that it has stopped or can not ... A: Not a problem. Click the link below to download the removal tool from Microsoft: ... | |
| liveonecare | 8/2/2010 |
| Q: I am having a problem with my live one care. It keeps saying that it has stopped or can not ... A: The USB Mass Storage Device is attached to one of the small rectangular slots in your computer. ... | |
| liveonecare | 8/2/2010 |
| Q: I am having a problem with my live one care. It keeps saying that it has stopped or can not ... A: From what I can gather, this is a common problem, with several rather involved workarounds. My ... | |
| ? | 7/28/2010 |
| Q: Hey Brian, I'm wondering do you know what this is or means: C:\WINDOWS\msvideo.dll There's a message ... A: Even though you have run Malwarebytes, I would like to check for processes which may be causing ... | |
| virus | 7/27/2010 |
| Q: I ran my weekly scan and it found a Trojan Generic virus, in C:\Program Files\Ares\(Codecs)\[codec] ... A: When the file comes up in your search, right-click on it to open the file location. Take note of ... | |
| virus | 7/26/2010 |
| Q: I ran my weekly scan and it found a Trojan Generic virus, in C:\Program Files\Ares\(Codecs)\[codec] ... A: I don't think you had a virus to begin with. The report was likely a false positive, since the file ... | |
| Can NOT get rid of Security Master AV | 7/21/2010 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:09:20 PM, on 7/16/2010 Platform: Windows ... A: I did say that there was quite a bit of malware on there. Because of the amount and the type of ... | |
| Can NOT get rid of Security Master AV | 7/17/2010 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:09:20 PM, on 7/16/2010 Platform: Windows ... A: There is quite a bit of malware on your computer, so we need to work in Safe Mode to start fixing ... | |
| How to Restore "Safely Remove Hardware" icon to Vista | 7/16/2010 |
| Q: My "Safely Remove Hardware" icon has disappeared. I have Windows Vista. How can I restore this ... A: Does Windows recognize your USB device when you plug it in? There might be a bad cable connection ... | |
| follow up | 7/12/2010 |
| Q: Ok Brian, so I'm trying to do a little research on my own (but I'm not messing with anything) and ... A: I am unable to find newer drivers than the one you have installed. When you reset the monitor to ... | |
| it's here again :( | 7/12/2010 |
| Q: Well I'm having the same exact problem again with the user mode popping up. I haven't done anything ... A: Try this to get into Display settings: Right click an open area of the desktop and select ... | |
| it's here again :( | 7/12/2010 |
| Q: Well I'm having the same exact problem again with the user mode popping up. I haven't done anything ... A: Let's make sure the monitor is set to the correct resolution. This may cause errors to pop up if it ... | |
| user mode | 7/11/2010 |
| Q: ok so, I followed the links that you gave to me and I downloaded the driver for the COMPUTER, but ... A: I don't think it will trouble you again. Most likely a conflict occurred with the video driver and ... | |
| user mode | 7/11/2010 |
| Q: ok so, I followed the links that you gave to me and I downloaded the driver for the COMPUTER, but ... A: That's correct. You don't need to worry about installing the monitor software. It looks like that ... | |
| user mode | 7/11/2010 |
| Q: ok so, I followed the links that you gave to me and I downloaded the driver for the COMPUTER, but ... A: When you downloaded the video driver and clicked on it, once it was saved to your desktop, the ... | |
| user mode | 7/10/2010 |
| Q: I have an older box type Dell computer, and the user mode keeps popping up constantly. I've already ... A: According to the service tag, you have a Dimension 2400. Download and install the video driver from ... | |
| user mode | 7/10/2010 |
| Q: I have an older box type Dell computer, and the user mode keeps popping up constantly. I've already ... A: The model may be located on the front or will definitely be listed on the back of the tower. ... | |
| user mode | 7/10/2010 |
| Q: I have an older box type Dell computer, and the user mode keeps popping up constantly. I've already ... A: There is a problem with the Dell Display Utility program, or possibly your video drivers or ... | |
| slow laptop | 7/9/2010 |
| Q: hey Brian. I'm having trouble with my laptop becoming slow out of no where. It use to run almost ... A: Please run HijackThis and click to do a Scan Only. Place a check mark in the box next to the ... | |
| slow laptop | 7/8/2010 |
| Q: hey Brian. I'm having trouble with my laptop becoming slow out of no where. It use to run almost ... A: Running slow and freezing usually means malware is responsible, so let's see if we can get you back ... | |
| continuation | 7/8/2010 |
| Q: Morning Brian- Thought we were on to something here. Esetsmart picked up four bugs such as adware ... A: I'm in Suffolk(Yaphank), you? You are definitely infected with the Worm, and it's a smart little ... | |
| iPhone virus transfer to PC | 7/8/2010 |
| Q: We've recently rolled out a few iPhone 3Gs to users in our corporate office, and I've configured ... A: The iPhone has, to this date, remained free of virus infection. However, if the iPhone has been ... | |
| required to post new question instead of follow up | 7/7/2010 |
| Q: Many thanks again for continuing to work with me on this I have started to run combofix but it ... A: Are you still receiving pop-ups and problems with IE? ComboFix seems to have deleted the malware ... | |
| more comp problems | 7/7/2010 |
| Q: hey there brian, its fargo again. i think this time i have a problem that is going to be a little ... A: Did you ever try plugging in a different keyboard? That is the only way that this would make sense; ... | |
| required to post new question instead of follow up | 7/6/2010 |
| Q: Many thanks again for continuing to work with me on this I have started to run combofix but it ... A: Temperature also reached 102º in the backyard here on L.I.. Cooled down to 86º now. AllExperts ... | |
| Didnt get confirmation that origial email was sent-Resending | 7/6/2010 |
| Q: Many thanks again for continuing to work with me on this I have started to run combofix but it ... A: If, after restarting, the shortcuts do not work, then go to the following site: ... | |
| more comp problems | 7/6/2010 |
| Q: hey there brian, its fargo again. i think this time i have a problem that is going to be a little ... A: Using the recovery partition is the only option at this point. When you reinstalled Vista, you seem ... | |
| iexplore virus | 7/5/2010 |
| Q: Alas, I have the dreaded iexplore virus as evidenced by Full page pop-ups Audio "congratulations" ... A: Yes, you can start the computer normally. Next, I would like for you to run a ComboFix scan as ... | |
| iexplore virus | 7/5/2010 |
| Q: Alas, I have the dreaded iexplore virus as evidenced by Full page pop-ups Audio "congratulations" ... A: I don't see any infection from your HJT log, but let's try a trojan scan before we go deeper into ... | |
| shoud i delete my operating system? | 7/5/2010 |
| Q: hey there brian, its fargo again. i think this time i have a problem that is going to be a little ... A: Before you wipe everything out and start over, have you run the two programs I mentioned yesterday? ... | |
| Cloud Technology | 7/5/2010 |
| Q: I was wondering what you think of Panda Cloud Free AV and Cloud-Tech in general? Thank's A: I consider Panda Cloud Antivirus to be a very good addition for specific security arsenals. No ... | |
| iexplore virus | 7/5/2010 |
| Q: Alas, I have the dreaded iexplore virus as evidenced by Full page pop-ups Audio "congratulations" ... A: I would like for you to run another Malwarebytes scan, this time in Safe Mode. Reboot your computer ... | |
| damaged vista registry | 7/5/2010 |
| Q: ive got a rather large problem. it seems someone has messed around with my registry to try to change ... A: You are deliberately making it difficult! :-) LOL! There are two programs I found which will help ... | |
| damaged vista registry | 7/4/2010 |
| Q: ive got a rather large problem. it seems someone has messed around with my registry to try to change ... A: If you have, or can borrow, a Vista CD/DVD, you can repair the computer using Vista Startup Repair. ... | |
| trojan removal | 7/2/2010 |
| Q: Half the processes running in my PC memory, according to the program "Security Task Manager", have ... A: It's possible there are rootkits involved which may not be detected using the normal means. I would ... | |
| Msft Security Essentials | 5/30/2010 |
| Q: I'm running XP SP3 with IE7. Recently I installed and am running Msft Security Essentials. Should ... A: No problem. Comodo Internet Security has an anti-virus along with a firewall. You will need to ... | |
| Msft Security Essentials | 5/29/2010 |
| Q: I'm running XP SP3 with IE7. Recently I installed and am running Msft Security Essentials. Should ... A: Ad-Aware and Spybot S&D will not interfere with Microsoft Security Essentials. In fact, the extra ... | |
| wishiwasatdisney@yahoo.com | 5/25/2010 |
| Q: Is there a safe,free virus protection out there? I know very little about computers but I am pretty ... A: Here are a few free Anti-virus programs for you to check out (listed in recommended order): * ... | |
| Light Antivirus Freeware | 5/24/2010 |
| Q: Can you recommend the lightest anti-virus & anti-spyware freeware that is very easy on my computers ... A: Here are a few light and free A-V programs for you to check out (listed in recommended order): ... | |
| Please view this... | 5/20/2010 |
| Q: Computer running kinda slow for no reason? I've scan with AVG, and Malwarebytes with no viruses ... A: Sorry for the delay in getting back to you. The only item I see that I am not sure of is: O16 - ... | |
| Follow up exceeded, had to ask a new question | 5/18/2010 |
| Q: Brian, I couldn't ask anymore follow ups, they made me submit a new question. I ran the combofix and ... A: It seems that there is something wrong with this website. All the entries are being cut off on the ... | |
| Hijack Program | 5/16/2010 |
| Q: I was recently looking through some torrent websites, when a "virus removal" window popped up. As I ... A: The log files came through with the wrong format, which makes them difficult to read. Yours look ... | |
| No icons | 5/14/2010 |
| Q: I double clicked on the program that you asked me to, but it never prompted me to do anything. It ... A: Open the nodesktop.reg.txt notepad file and click File->Save As... Change the name of the file to ... | |
| programs are not able to open | 5/12/2010 |
| Q: I have some sort of virus/malware that I cannot get rid of. At first it started out just hijacking ... A: I'll be happy to help. Please restart the computer in Safe Mode by continuously tapping the F8 key ... | |
| No Icons continued | 5/11/2010 |
| Q: I ran the CCleaner for files and I don't see one for the registry. When I looked at the FAQ's it ... A: OK, one more fix to try before throwing the computer into traffic! Right click on the following ... | |
| BIOS not detecting Hard Drives. | 5/8/2010 |
| Q: I was given an older Asus pc with XP-Pro. 1.32GHz 2 GIGs Ram... I turned it on and got a BIOS ... A: My guess is a failure of the hard drives, or the connections to them. If you are able to run a ... | |
| No Icons continued | 5/6/2010 |
| Q: I ran the CCleaner for files and I don't see one for the registry. When I looked at the FAQ's it ... A: I am continuing to do research on this problem, so I have not given up on you yet. It is just a ... | |
| No Icons continued | 5/6/2010 |
| Q: I ran the CCleaner for files and I don't see one for the registry. When I looked at the FAQ's it ... A: To clean your Registry: 1. In CCleaner, click the Registry icon at left. 2. Click Scan for ... | |
| Followup from No Icons | 5/5/2010 |
| Q: I followed your instruction to 'Image file execution options.' I didn't have explorer.exe in the ... A: No problem, I'm just sorry we haven't been able to get it fixed as of yet. Did you run the Registry ... | |
| Followup from No Icons | 5/3/2010 |
| Q: I followed your instruction to 'Image file execution options.' I didn't have explorer.exe in the ... A: Do you have your original Windows CD? What Anti-Virus program do you use? Do you have a registry ... | |
| No icons | 4/30/2010 |
| Q: When I turn my computer on, it hums like it is on, the screen turns on, but none of my icons or ... A: I'm sorry for not getting back to you, as I was away for the weekend. As I suspected, a registry ... | |
| IT ISSUE | 4/29/2010 |
| Q: You may remember me. I asked you about Bit torrent a while ago. I changed to Utorrent instead and it ... A: Yes, your questions make sense :-) Here's the short answers: Yes, you should seed after finishing ... | |
| No icons | 4/28/2010 |
| Q: When I turn my computer on, it hums like it is on, the screen turns on, but none of my icons or ... A: It sounds like something is preventing explorer.exe from loading at start. Try the following once ... | |
| No icons | 4/26/2010 |
| Q: When I turn my computer on, it hums like it is on, the screen turns on, but none of my icons or ... A: Need a bit more information to determine the problem. Does the Windows loading screen come up? ... | |
| Norton 360 won't start after concerns | 4/15/2010 |
| Q: I have two laptops for the family and mine has a major problem - it will power up (hear fan and ... A: Restart the computer in Safe Mode by continuously tapping the F8 key on boot until a black screen ... | |
| Virus & Browser problems | 4/14/2010 |
| Q: I'm hoping you can help me clean this system. I was searching interantional dog sites (looking to ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe ... | |
| Virus & Browser problems | 4/13/2010 |
| Q: I'm hoping you can help me clean this system. I was searching interantional dog sites (looking to ... A: It sounds like you have multiple infections. Print out the following instructions: Restart the ... | |
| malware removal | 4/7/2010 |
| Q: Im having serious problems with my pc. it takes 10-15 to load up windows internet explorer not ... A: Yes, this computer is infected with a number of malware programs. Please print out and follow the ... | |
| Spiderman 3 XXXX | 4/7/2010 |
| Q: I am using Windows Vista Home Premium on a home computer. In my Programs and Files I noticed a ... A: I believe that Spiderman 3 XXXX is a screensaver. You can try searching your computer for the ... | |
| CPU runs high sporadically | 4/6/2010 |
| Q: I had a few malware/virus issues which I think I have dealt with by using malwarebites and ... A: Your HJT log looks clean of infections. Multiple svchost and other processes are very normal for ... | |
| fake emails from my email address | 4/1/2010 |
| Q: my computer has been sending fake e-mails showing from me (even sending to myself). Thankfully, ... A: To be honest, I had a feeling the emails would keep reoccurring. The malware we deleted was ... | |
| CPU runs high sporadically | 4/1/2010 |
| Q: I had a few malware/virus issues which I think I have dealt with by using malwarebites and ... A: Sorry for the delay in getting back to you. I did not have any time on the computer this weekend ... | |
| CPU runs high sporadically | 3/30/2010 |
| Q: I had a few malware/virus issues which I think I have dealt with by using malwarebites and ... A: Please send me a new HJT log, as the one you sent is not formatted properly. The entries look like ... | |
| fake emails from my email address | 3/27/2010 |
| Q: my computer has been sending fake e-mails showing from me (even sending to myself). Thankfully, ... A: I'm sorry for not getting back to you for a few days, as I was away for the weekend. To continue ... | |
| fake emails from my email address | 3/26/2010 |
| Q: my computer has been sending fake e-mails showing from me (even sending to myself). Thankfully, ... A: Happy to help. Please print out and follow these removal instructions: Restart your computer. ... | |
| virus | 3/20/2010 |
| Q: if this has hijacked my tool bar C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSVCHST.EXE A: CcSvcHst.exe is a file that gets installed with Symantec's Norton programs such as Norton AntiVirus. ... | |
| Advice on a 2nd free real-time malware program | 3/14/2010 |
| Q: I currently have NIS 2010 installed. I know you are not supposed to run two anti-virus programs ... A: Try ThreatFire Free Antivirus which can be used in addition to existing AV software. It has ... | |
| Rogue Program AV 2010 | 3/8/2010 |
| Q: How can I get rid of this rogue program, I somehow aquired? The program 'promotes" a $50 6-mo ... A: Happy to help. Please print out and follow these removal instructions: Restart your computer. ... | |
| libel | 3/4/2010 |
| Q: i don't know if you can help me or point me in the direction of someone who can..i'm an ex pat ... A: I can certainly see why you don't want this page floating about. The good news, as you've found, is ... | |
| computer virus | 2/20/2010 |
| Q: ive been having major problems with my comp. it got infected with vista antispyware 2010. ive ... A: As you have found, Vista Antispyware 2010 is a rather nasty rogue antivirus. It goes beyond other ... | |
| Possible malware on computer | 2/19/2010 |
| Q: Brian, now a different computer. My internet pages are slow to load, often showing error on page. I ... A: I certainly understand the limitations of dial-up. You can order a free IE8 installation CD from ... | |
| Bankerfox.a | 2/19/2010 |
| Q: I just got the Bankerfox.a virus I believe thats what the false messages are saying. I couldn't find ... A: BankerFox.A is not a real virus. It is only reported by a rogue security program which has already ... | |
| Possible malware on computer | 2/18/2010 |
| Q: Brian, now a different computer. My internet pages are slow to load, often showing error on page. I ... A: Slowdowns can be difficult to pin down, especially in remote instances such as this. Assuming there ... | |
| Possible malware on computer | 2/18/2010 |
| Q: Brian, now a different computer. My internet pages are slow to load, often showing error on page. I ... A: Glad to help out again. Run HijackThis and click to do a Scan Only. Place a check mark in the box ... | |
| computer will not update antivirus | 2/18/2010 |
| Q: Avast antivirus fails to update. The error message is "connection terminated... retrying" It will do ... A: Hopefully everything is running better now. Your HJT log looks clean. ComboFix should now be ... | |
| computer will not update antivirus | 2/17/2010 |
| Q: Avast antivirus fails to update. The error message is "connection terminated... retrying" It will do ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe ... | |
| AVG disabled, unable to open or run Hijack This, or other removal programs | 2/17/2010 |
| Q: I have a compaq presario with Windows XP. This morning when I attempted to open my browser, IE, it ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe ... | |
| computer will not update antivirus | 2/14/2010 |
| Q: Avast antivirus fails to update. The error message is "connection terminated... retrying" It will do ... A: Sorry for the delay in getting to your question. It is indeed a malware problem. Run HijackThis ... | |
| AVG disabled, unable to open or run Hijack This, or other removal programs | 2/12/2010 |
| Q: I have a compaq presario with Windows XP. This morning when I attempted to open my browser, IE, it ... A: The only option is to do a hard reset. Hold the power button in until the machine shuts itself off. ... | |
| I'm SICK of this virus! | 2/11/2010 |
| Q: AGAIN I had to rid myself of the F'N "AntiVirus LIVE" How do I keep the damn thing away??? It's bad ... A: Follow the Automated Removal Instructions for Antivirus Live using Malwarebytes' Anti-Malware found ... | |
| Worm & Dropper | 2/10/2010 |
| Q: I have these worms/virus(TR/CRYPT.XPACK.GEN, DR/DELPHI.GEN DROPPER, WORM/lRCBOT.41984.8, ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| virus removal | 2/8/2010 |
| Q: I was wondering if you could tell me where I can find a free anti-virus software download that is ... A: I recommend the free Avira Anti-Vir which can be found here: ... | |
| Thorny microsoft imposter trojan, etc. Acts like security/antivirus appl but interferes w/everything! | 2/7/2010 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 12:03:48 PM, on 2/5/2010 Platform: Windows XP ... A: Your HJT log file is coming up clean, so I think we got all the bugs out. If you are still ... | |
| IT ISSUE | 2/6/2010 |
| Q: I have Windows Vista. My Bittorrent was working last month but now its not working. At the same time ... A: Try running Bittorrent as administrator. Right click the Bittorrent icon and choose the option "Run ... | |
| Not virus - ? processor | 2/6/2010 |
| Q: You have helped me in the past re virus removal. I have a different problem now and wonder if you ... A: Processor failure is uncommon. Not knowing your other system specs, I can only guess at the ... | |
| Thorny microsoft imposter trojan, etc. Acts like security/antivirus appl but interferes w/everything! | 2/6/2010 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 12:03:48 PM, on 2/5/2010 Platform: Windows XP ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe ... | |
| Thorny microsoft imposter trojan, etc. Acts like security/antivirus appl but interferes w/everything! | 2/5/2010 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 12:03:48 PM, on 2/5/2010 Platform: Windows XP ... A: Your computer is very infected, so please follow the steps below to begin the removal process: ... | |
| virus? | 11/14/2009 |
| Q: When utilizing the internet on our desktop, it is an HP Pavilion a1700n, it looks as if another web ... A: I'm sorry that this is the first opportunity I've had all week to answer questions. It's been a ... | |
| Is this a virus? | 11/14/2009 |
| Q: I have about a month old computer. In the last few days the CPU usage has begun to jump every ten ... A: I will need more information in order to determine if this is a virus. Please download HijackThis ... | |
| Malware "tr/vundo.gen" | 11/13/2009 |
| Q: I have a virus that keeps reappearing on my system, even though I have repeatedly tried removing it ... A: The file you mentioned, "tdlwsp.dll", is a rootkit. Download RootRepeal from the following location ... | |
| Secunia PSI | 11/13/2009 |
| Q: Do you have any opinions about this software, and, if so, is it worth the time to install it and use ... A: I use Secunia PSI, and find it to be a very valuable tool. For users with many programs installed, ... | |
| PLEASE HELP | 11/11/2009 |
| Q: SOMEHOW WE HAVE ANOTHER VIRUS THAT KEEPS POPPING UP TRYING TO SELL ME A ANTI VIRUS SOMETHING OR ... A: The infection is still present. I believe that Norton may be interfering with the removal process, ... | |
| PLEASE HELP | 11/11/2009 |
| Q: SOMEHOW WE HAVE ANOTHER VIRUS THAT KEEPS POPPING UP TRYING TO SELL ME A ANTI VIRUS SOMETHING OR ... A: Yes, you are infected with Osawarepro trojan. Osawarepro.com is a rogue website sponsoring the ... | |
| virus? | 11/9/2009 |
| Q: When utilizing the internet on our desktop, it is an HP Pavilion a1700n, it looks as if another web ... A: Let's check first to see if there is an infection and remove that before we take on the Norton ... | |
| Webwatcher | 11/9/2009 |
| Q: My boyfriend installed webwatcher on my laptop. I found out and told him to remove it. I watched ... A: The log file looks good. We just need to fix one item. Start HijackThis and click to do a Scan ... | |
| webwatcher | 11/4/2009 |
| Q: My boyfriend installed webwatcher on my laptop. I found out and told him to remove it. I watched ... A: Of course I'd be happy to help. Since I can't scold your boyfriend for violating your privacy (and ... | |
| Many Problems | 11/3/2009 |
| Q: I have done the hijackThis that will follow. 1 problem my computer runs very slow. I have download ... A: Click the Start button and open your Control Panel. Click on Programs and Features. This will give ... | |
| Many Problems | 11/1/2009 |
| Q: I have done the hijackThis that will follow. 1 problem my computer runs very slow. I have download ... A: So long as they were not identified by Malwarebytes' as threats, I would not be concerned with ... | |
| Computer hangs when i connect to internet | 10/30/2009 |
| Q: My Computer hangs 5 minutes after connecting to the internet. A message appears showing "Generic ... A: Have you uninstalled the HP software? If so, run a scan with Malwarebytes' Anti-Malware to delete ... | |
| Many Problems | 10/30/2009 |
| Q: I have done the hijackThis that will follow. 1 problem my computer runs very slow. I have download ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| xtoff | 10/29/2009 |
| Q: I read your answer on how to fix this problem, but don't see that option when I right click and ... A: Please download HijackThis to your desktop from here: ... | |
| Computer hangs when i connect to internet | 10/28/2009 |
| Q: My Computer hangs 5 minutes after connecting to the internet. A message appears showing "Generic ... A: Your HJT file is clean of infections. The error you are experiencing may be caused by your HP ... | |
| Windows 7 | 10/24/2009 |
| Q: I have a Windows Vista laptop and I was wondering if I really need Norton Anti Virus. I have seen ... A: Sorry for the delay in getting back to you. PCWorld.com has an excellent article on things you ... | |
| Reset windowns password | 10/22/2009 |
| Q: Ok I ran the program that is suppose the reset and it said it did reset. I rebooted and pressed ok ... A: Sorry for the delay in getting to your question. Have you done a chkdsk on the hard drive? It ... | |
| pop up blockers | 10/20/2009 |
| Q: i have my popup blocker turned on and is constantly getting numerous popups while online. when i ... A: I will need a bit more information to determine the cause. Please download HijackThis to your ... | |
| Norton | 10/18/2009 |
| Q: I have a Windows Vista laptop and I was wondering if I really need Norton Anti Virus. I have seen ... A: Have you tried to download from the mirror sites listed on the page below: ... | |
| system crash | 10/16/2009 |
| Q: My problem is that when i'm trying to log in to Windows Live Messenger, my computer crashes, leading ... A: Run HJT and click to do a Scan Only. Place a check mark in the box next to the following item, ... | |
| Computer problems | 10/15/2009 |
| Q: I need help getting my computer back up to speed. Currently there seems to be a virus or something ... A: Please run HijackThis and click to do a Scan Only. Place a check mark in the box next to the ... | |
| ??? | 10/14/2009 |
| Q: We have an HP Pavilion a1700n, it has Windows Vista Home Premium 32 bit. The kids have done who ... A: If the keyboard is USB, that may be where the problem lies. Try using an old non-USB keyboard if ... | |
| virus | 10/13/2009 |
| Q: My computer is infected somehow and I cant figure out what it is. Ive ran malware bytes followedby a ... A: Please make sure that you have updated Malwarebytes' to the latest virus signatures by starting the ... | |
| system crash | 10/11/2009 |
| Q: My problem is that when i'm trying to log in to Windows Live Messenger, my computer crashes, leading ... A: Very sorry for the delay in getting back to you, as I have not been around my computer much this ... | |
| Adobe virus | 10/8/2009 |
| Q: I have been plagued with a virus that corrupts my media stuff, including adobe, realmedia, etc. I ... A: It actually doesn't sound like a virus. Instead, it may actually be from Adobe. Your Adobe Flash ... | |
| Password Recovery For Windows XP | 9/30/2009 |
| Q: You recently offered some great tips for the administrator of a Windows XP password recovery. Well, ... A: I sort of figured you had to have a hard drive. You should also have USB ports. They look like ... | |
| problems with your previous answer | 9/20/2009 |
| Q: I wrote to you before regarding malware and viruses on our desktop computer. We downloaded the disc ... A: I have never heard of this happening. Does the rescue disk boot up at all? If not, most likely you ... | |
| Suspect virus | 9/19/2009 |
| Q: my sons laptop will get no further than a sort of spyware update screen. There is no company name, ... A: You had several different nasties installed, but Malwarebytes has deleted them successfully. To ... | |
| Startup - My Documents folder | 9/19/2009 |
| Q: My problem is, every time my PC starts up it automatically opens up and displays my "My documents" ... A: Let's first check for a virus. Please download Malwarebytes' Anti-Malware to your desktop from ... | |
| Suspect virus | 9/18/2009 |
| Q: my sons laptop will get no further than a sort of spyware update screen. There is no company name, ... A: You will need to boot the computer into Safe Mode and run scans from there. Please follow the ... | |
| Secure PC | 9/16/2009 |
| Q: I hope you enjoyed it! I have read that newer and more malware is being created and thrown online at ... A: The answer would depend on variables, such as home and office settings, LAN or WLAN, etc. But as a ... | |
| IRQL and disgracefuly more | 9/8/2009 |
| Q: Good day, I wonder if you could save me here... I own a Dell with Windows XP Client Edition, I ... A: You are running XP with very little RAM installed. You have 256MB installed, where it is ... | |
| Software and free features. | 9/8/2009 |
| Q: In the past I downloaded some software that was free to try some parts without a restriction in the ... A: I'm not so sure that checking the developer's site will give you the information you seek. I have ... | |
| Weird email! | 9/7/2009 |
| Q: My friend replied to an e-mail that i had apparently managed to send to her and my entire contact ... A: It sounds like you may have been hijacked by a virus. Let's check to see what you have running on ... | |
| IRQL and disgracefuly more | 9/7/2009 |
| Q: Good day, I wonder if you could save me here... I own a Dell with Windows XP Client Edition, I ... A: It sounds more like a hardware problem. Let's first try adjusting the paging file to increase the ... | |
| Prob w\ computer | 9/7/2009 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:01:23 AM, on 9/7/2009 Platform: Windows ... A: You don't say what specific problems you are having with the computer. However, I do see a problem ... | |
| home network virus | 9/4/2009 |
| Q: We have 3 computers on our home network--the desktop is the main computer and then there are two ... A: No worries. Your laptops cannot become infected as long as the desktop is off. If the desktop is ... | |
| MSN Hey is this really you | 9/3/2009 |
| Q: I have a similar problem with one of the earlier users. I received on MSN a link on "Is this really ... A: There are two entries which require deletion, but neither are active malware, so it seems you got ... | |
| Green AV | 9/1/2009 |
| Q: We had previously working on my problem with a Rogue virus called Green AV I had to reask another ... A: I'd like for you to fix one more entry in HJT: O4 - HKCU\..\Run: [67569387646557683] ... | |
| Fully infected! | 9/1/2009 |
| Q: I have several problems - 1. When I do a Google search and click on a link it takes me to a ... A: Your Malwarebytes program is outdated...the current version is 1.40 and the Database is 2728. Yours ... | |
| Green AV Virus | 9/1/2009 |
| Q: I have a compaq with vista how do I get rid of this virus. Norton isn't getting it. Please help A: Restart the computer in Safe Mode by continuously tapping the F8 key on boot until a black screen ... | |
| Green AV | 8/31/2009 |
| Q: We had previously working on my problem with a Rogue virus called Green AV I had to reask another ... A: We seem to be getting there, as the HJT log does not show signs of malware. The only error is the ... | |
| Blue Screen error | 8/31/2009 |
| Q: Brian,I have gone through the solution provided by u, to Jennie, and even the Link of codes ... A: I am unable to help you without more information on your part. What operating system are you ... | |
| Green AV | 8/31/2009 |
| Q: We had previously working on my problem with a Rogue virus called Green AV I had to reask another ... A: Start your computer in Safe Mode by tapping the F8 key on startup. Log on as usual. Start HJT and ... | |
| Green AV.04 | 8/31/2009 |
| Q: I had to open a new post, to many follow-ups. Anyways I downloaded and ran Avira and it looks as if ... A: I am unable to duplicate the redirect from www.floridahondaclassifieds.com, but if you are not ... | |
| Green AV | 8/31/2009 |
| Q: My computer has become infected with the rogue virus Green AV I have tried installing and using the ... A: ComboFix is compatible with 32-bit Vista, not 64-bit. That was my mistake in not seeing that in ... | |
| Green AV.03 | 8/31/2009 |
| Q: While I was using the internet today Green AV all of a sudden popped up on my screen, I thought that ... A: Please do not run ComboFix more than once, as it may damage your computer. It is a security tool to ... | |
| Green AV.02 | 8/31/2009 |
| Q: While I was using the internet today Green AV all of a sudden popped up on my screen, I thought that ... A: Start HJT and click to do a Scan Only. Place a check mark in the box next to the following entry, ... | |
| Green AV | 8/31/2009 |
| Q: My computer has become infected with the rogue virus Green AV I have tried installing and using the ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe ... | |
| Green AV | 8/30/2009 |
| Q: While I was using the internet today Green AV all of a sudden popped up on my screen, I thought that ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe ... | |
| changing to webroot | 8/30/2009 |
| Q: Mr. Benosky, I have an older Gateway with limited memory. I recently renewed my Norton antivirus ... A: As you have noticed, Norton takes up a great deal of space and resources. This is partially due to ... | |
| Fully infected! | 8/30/2009 |
| Q: I have several problems - 1. When I do a Google search and click on a link it takes me to a ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Restart the computer in Safe Mode ... | |
| Green AV | 8/29/2009 |
| Q: My computer has become infected with the rogue virus Green AV I have tried installing and using the ... A: First, try starting the computer in Safe Mode by tapping the F8 Key on boot and choosing safe mode ... | |
| LG Monitor | 8/29/2009 |
| Q: I am trying to install a LG Flatscreen Monitor. It acts like it is going to boot up fine but then ... A: It may be related to a video card or driver problem. Do you know if you have a discrete graphics ... | |
| Sinowal removal cont. | 8/28/2009 |
| Q: I do not have my XP disc as I am away from home for 4 months. I have heard though with Dell laptops ... A: The ComboFix method will not work due to the MBR infection. Some Dells do have the recovery console ... | |
| Question re: RegCure/CC Cleaner | 8/27/2009 |
| Q: During a frustrating moment using my PC I ended up purchasing the ParetoLogic (RegCure) power pack ... A: The funny thing here is that I also was taken in by ParetoLogic and enticed into purchasing a suite ... | |
| Win32:Sinowal removal | 8/27/2009 |
| Q: I have been trying for a long time now to remove sinowal and am have no luck. Can you help me ... A: I was hoping against hope that it would work. The final step before wiping and reformatting is to ... | |
| Win32:Sinowal removal | 8/27/2009 |
| Q: I have been trying for a long time now to remove sinowal and am have no luck. Can you help me ... A: We'll try a manual removal then. Temporarily Disable System Restore: Click Start, right-click My ... | |
| DVD Audio Problems | 8/26/2009 |
| Q: I installed a Optiarc DVD 7170A drive on my Dell 2400. It is an OEM and came with no drivers. I ... A: Windows should have automatically recognized the DVD writer and installed drivers for it. What you ... | |
| Win32:Sinowal removal | 8/26/2009 |
| Q: I have been trying for a long time now to remove sinowal and am have no luck. Can you help me ... A: Sinowal is difficult to remove because it infects XP's Master Boot Record. I would like for you to ... | |
| priacy center virus continued | 8/26/2009 |
| Q: brian here is the next log Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 22:59:51, on ... A: Assuming you use IE8, try to clear your browser’s cache and cookies: 1. On the Internet Explorer ... | |
| Error messages, system crashing, runtime | 8/25/2009 |
| Q: I am having problems with pc. Nonresponsive program/send error report appears every few minutes. ... A: This is one of the reasons that I never recommend Norton products...too many errors, not enough ... | |
| Trojan Virus | 8/25/2009 |
| Q: Hey Brian, Please ignore the most recent message just sent, I forgot to add the HJT Nopepad log. ... A: The HJT file is clean of malware. Is the computer still unresponsive and slow? If you are still ... | |
| Green AV - Logfiles Included | 8/24/2009 |
| Q: My girlfriend's 30 day old laptop was experiencing the same symptoms described by Pam and Teresa ... A: The log file is clean, aside from those two entries. The 02 file is related to Windows Live ... | |
| priacy center virus continued | 8/24/2009 |
| Q: brian here is the next log Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 22:59:51, on ... A: This is the same log as your previous one that you sent: Scan saved at 22:59:51, on 22/08/2009 You ... | |
| Error messages, system crashing, runtime | 8/24/2009 |
| Q: I am having problems with pc. Nonresponsive program/send error report appears every few minutes. ... A: The HJT log file is clean now, so we can eliminate malware as the cause of the errors. Can you give ... | |
| Green AV - Logfiles Included | 8/24/2009 |
| Q: My girlfriend's 30 day old laptop was experiencing the same symptoms described by Pam and Teresa ... A: We need to clean things up a bit. Open up HJT and click to do a Scan Only. Place a check mark in ... | |
| Trojan Virus | 8/23/2009 |
| Q: Hey Brian, Please ignore the most recent message just sent, I forgot to add the HJT Nopepad log. ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| Error messages, system crashing, runtime | 8/23/2009 |
| Q: I am having problems with pc. Nonresponsive program/send error report appears every few minutes. ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| privacy center virus | 8/23/2009 |
| Q: I have had the privacy center virus and everything has been removed and for the 1st day after i ... A: To continue the cleanup: Go to your Control Panel and click Programs and Features. Look for ... | |
| virus | 8/23/2009 |
| Q: This system said there had been to many follow ups so i had to start over after I rated you.The last ... A: There is still one pesky entry showing up: O18 - Filter hijack: text/html - ... | |
| Combofix & Hijack files | 8/23/2009 |
| Q: Here is the combofix and new Hijack log. ComboFix 09-08-22.06 - Pamela Miller 08/22/2009 20:14.2.1 ... A: The log file looks much better now. The only entry of suspicion is for the AskToolBar. If you can ... | |
| Green AV | 8/22/2009 |
| Q: I read Teresa's comment on getting the green av pop-ups and the same thing was happening to my ... A: Right clicking the Avast icon in your taskbar will bring up options that you can turn off. If you ... | |
| privacy center virus | 8/22/2009 |
| Q: I have had the privacy center virus and everything has been removed and for the 1st day after i ... A: You still have a few infections. Please download Malwarebytes' Anti-Malware to your desktop from ... | |
| Green AV | 8/22/2009 |
| Q: I read Teresa's comment on getting the green av pop-ups and the same thing was happening to my ... A: Not necessarily. She still has infections according to her HijackThis log, which we are currently ... | |
| privacy center virus | 8/22/2009 |
| Q: I have had the privacy center virus and everything has been removed and for the 1st day after i ... A: It sounds like the virus has not been totally removed. Please submit a HijackThis log so that I can ... | |
| Anti virus. | 8/21/2009 |
| Q: Hallo Brian. Not sure if you can help me with my problem but hope you can, the problem is that when ... A: The problem may not be virus related, which is why no anti-virus software will help. However, let's ... | |
| i've tried everything | 8/20/2009 |
| Q: how do i get this fast browser thing of my computer? A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| Cookies | 8/20/2009 |
| Q: After running AVG, 78 tracking cookies were found. While these do not pose a threat,should I be ... A: It's not uncommon to have a large number of tracking cookies on your system, especially if you do a ... | |
| Hijack | 8/20/2009 |
| Q: ogfile of Trend Micro HijackThis v2.0.2 Scan saved at 2:12:39 AM, on 8/19/2009 Platform: Windows ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| Virus | 8/20/2009 |
| Q: We are in desperate need of your help. Saturday I went to nickjr,playhouse disney.for my niece. It ... A: I have received this log. I require a HijackThis log in order to complete the cleanup. Please ... | |
| Cant remove fast browser search toolbar | 8/19/2009 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 16:40:29, on 8/19/2009 Platform: Windows XP ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| Virus | 8/19/2009 |
| Q: We are in desperate need of your help. Saturday I went to nickjr,playhouse disney.for my niece. It ... A: Yes, I received the logs several times, but that's OK. It looks like the Malwarebyte's program ... | |
| Log | 8/18/2009 |
| Q: Scan saved at 2:21:01 PM, on 8/18/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet ... A: There are a few items which we will need to fix in your log. First thing I need you to do, however, ... | |
| Antivirus pro | 8/18/2009 |
| Q: I had the Trojan spm/lx and followed your instructions and got rid of it yesterday. When I went to ... A: I was referring to a HijackThis log. As stated in my posting instructions, it is essential for me ... | |
| Antivirus pro | 8/18/2009 |
| Q: I had the Trojan spm/lx and followed your instructions and got rid of it yesterday. When I went to ... A: Try running the program in Safe Mode. Restart the computer and keep tapping the F8 key until a ... | |
| operating system/internet explorer | 8/18/2009 |
| Q: Brian, I am having some issues with my laptop. I have Windows Vista Home Premium with a 64 bit ... A: You are most welcome for the assistance, I'm glad you got it sorted out. And thank you for the kind ... | |
| Virus | 8/17/2009 |
| Q: We are in desperate need of your help. Saturday I went to nickjr,playhouse disney.for my niece. It ... A: Of course I'd be happy to help. Green AV Virus, also known as Green Antivirus 2009, is a rogue ... | |
| operating system/internet explorer | 8/17/2009 |
| Q: Brian, I am having some issues with my laptop. I have Windows Vista Home Premium with a 64 bit ... A: After updating the drivers, did the "Internet Explorer has stopped working" crash occur, or can you ... | |
| Antivirus pro | 8/17/2009 |
| Q: I had the Trojan spm/lx and followed your instructions and got rid of it yesterday. When I went to ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe ... | |
| operating system/internet explorer | 8/16/2009 |
| Q: Brian, I am having some issues with my laptop. I have Windows Vista Home Premium with a 64 bit ... A: Sounds like it might be a driver issue. You don't give any hardware details, but try the website ... | |
| malware | 8/16/2009 |
| Q: I am having trouble getting rid of some viruses on my computer. So far I have done a sysclean (2 or ... A: HijackThis is a tool which creates a log for me to determine what course of action to take in ... | |
| TrojanSPM/LX | 8/15/2009 |
| Q: Was reading the LA Times when it hit. Pop ups saying I was infected with Trojan SPM/LX and directed ... A: Trojan SPM/LX is a rogue anti-malware program, designed to trick you into purchasing their own ... | |
| dadirova.dll | 8/14/2009 |
| Q: constant message on screenC:\windows\system 32\dadirova.dll -bad image-MSJASIVI.exe or ... A: The file dadirova.dll is indicative of a malware infection. Please follow the instructions below: ... | |
| Computer on total go-slow! | 8/14/2009 |
| Q: To begin with, my knowledge and understanding of computers and how they work could be written on a ... A: I'd be happy to try and help you with this problem. It sounds like a possible virus infection along ... | |
| Virus | 8/13/2009 |
| Q: My computer was being slow and randomly restarting itself, so I started to look through the ... A: I was finally able to make time to go through your log files. Using the recovery software helped ... | |
| Virus | 8/12/2009 |
| Q: My computer was being slow and randomly restarting itself, so I started to look through the ... A: It sounds like there may be some Windows file corruption involved. Please do the following: Click ... | |
| Malware | 8/11/2009 |
| Q: I can not uninstall Fast Browser Search (my web tattoo) and Profile Pimp from my computer. I'm about ... A: Bald may be "in", but you don't have to go that far:-) Restart the computer in Safe Mode by ... | |
| Virus | 8/10/2009 |
| Q: My computer was being slow and randomly restarting itself, so I started to look through the ... A: Spybot can be rather vague and confusing at times. You get into the habit of just clicking Allow, ... | |
| BSOD on Acer Laptop | 8/8/2009 |
| Q: I have been getting a STOP: 0x0000000c (0x00000002, 0x00000000, 0x8054BFCB) BSOD. I have XP Version ... A: I would suggest turning off the Indexing Service to stop the error messages. XP indexing is junk ... | |
| Norton | 8/6/2009 |
| Q: I have a Windows Vista laptop and I was wondering if I really need Norton Anti Virus. I have seen ... A: You definitely need a third-party anti-virus to complement Windows Defender, but I do not recommend ... | |
| BSOD on Acer Laptop | 8/2/2009 |
| Q: I have been getting a STOP: 0x0000000c (0x00000002, 0x00000000, 0x8054BFCB) BSOD. I have XP Version ... A: It really helps to figure things out. I would like to look at the most recent .dmp file, which ... | |
| Possiblity of USB drive infections | 8/2/2009 |
| Q: I have a general anti-malware question. I'm putting together a USB thumb-drive with various utils, ... A: Transferring viruses and other malware via USB has become increasingly common the past few years. ... | |
| browser hijacker | 7/30/2009 |
| Q: I have a browser hijacker that is redirecting me when I click on a link usually after a google ... A: You can always start a new question to me, or you can email me directly at numbersix6@yahoo.com. ... | |
| removing fast browser search as default | 7/29/2009 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:54:50 AM, on 7/29/2009 Platform: Windows XP ... A: Please restart your computer in Safe Mode by continuously tapping the F8 key on boot until a black ... | |
| Trojan virus | 7/29/2009 |
| Q: Incident name: C:\WINDOWS\SYSTEM32\NETFILTER.EXE TROJ_LIFTEN.E How do I manually delete this ? A: I do not recommend manually deleting this virus. The Trojan makes changes to system and registry ... | |
| trouble with safe mode application | 7/29/2009 |
| Q: tried to follow your directions and having a hard time doing any thing after it is in safe mode. A: If you are able to download the Malwarebytes' program and run it in normal mode, that will be fine. ... | |
| viruses on my computer | 7/29/2009 |
| Q: I have viruses on my computer and I don't know what to do. I have done the scan and saved to note ... A: You do indeed have trojans and other malware running on your system. To begin the cleanup, restart ... | |
| browser hijacker | 7/27/2009 |
| Q: I have a browser hijacker that is redirecting me when I click on a link usually after a google ... A: Let's see if we can't get this cleaned up. Download CCleaner from here: ... | |
| Just doing a check | 7/27/2009 |
| Q: I had problems with someone keylogging my computer a few months ago and solved it hopefully - just ... A: Your log looks fine. Nothing major showing up. The only entries that can be questioned are for the ... | |
| browser hijacker | 7/27/2009 |
| Q: I have a browser hijacker that is redirecting me when I click on a link usually after a google ... A: Your HJT log file is very incomplete. Either the program is corrupted, or you somehow did not copy ... | |
| computer will not boot up at all | 7/27/2009 |
| Q: my computer is not coming on after blowing out the dust on the vents. A: It is possible that one of the RAM sticks or a PCI card may have come out of it's socket during ... | |
| aol computer keeps shutting down | 7/25/2009 |
| Q: my aol computer keeps shutting down. I can be online working when next thing you know it shuts ... A: A common cause of sudden shutdowns is excessive heat. Most PC components generate heat, and that ... | |
| 2 Trojan Virus' can't remove | 7/19/2009 |
| Q: I have 2 virus entries showing up in my Trend Micro log that can't be removed. TROJ_GEN.8V200 and ... A: Good, now let's continue cleaning things up. Please run the following programs and post me the ... | |
| infected | 7/18/2009 |
| Q: Yes i believe my computer is infected but would not let me follow the steps above. that is the issue ... A: First try booting into Safe Mode, try clicking the links below to run the scans, then post me the ... | |
| System performance | 7/17/2009 |
| Q: I had 2 virus scans on my computer, i loaded a third before deleting one of the 2. Now my system ... A: As you have learned, you should never have more than one anti-virus program at a time installed on ... | |
| 2 Trojan Virus' can't remove | 7/16/2009 |
| Q: I have 2 virus entries showing up in my Trend Micro log that can't be removed. TROJ_GEN.8V200 and ... A: Let's give it a try before handing it over to IT. Please download ComboFix from here: ... | |
| trojan and malware on my laptop | 7/13/2009 |
| Q: Meanwhile, i ran the CombofiX and HJT as you recommended and am including the logs--thanks so much ... A: EDIT-Disregard the KooPlayer comment I sent before. That was in another log I was looking over for ... | |
| blue screen of death upon uploading pictures and video | 7/13/2009 |
| Q: i don't think this is a malware problem--hence i'm doing the HJT log. I'm really hoping you can help ... A: There could be some corruption to Windows system files left over from the trojans you had. Let's ... | |
| cyber-crooks | 7/13/2009 |
| Q: I am concerned about cyber-crooks hacking into our computer and grabbing our list of passwords and ... A: The hacker would need to have physical access to your computer in order to retrieve deleted files. ... | |
| blue screen of death upon uploading pictures and video | 7/12/2009 |
| Q: i don't think this is a malware problem--hence i'm doing the HJT log. I'm really hoping you can help ... A: Quickly, while going through the log, I noticed the error came from a problem with Dell Driver ... | |
| blue screen of death upon uploading pictures and video | 7/12/2009 |
| Q: i don't think this is a malware problem--hence i'm doing the HJT log. I'm really hoping you can help ... A: You can try using the Microsoft hotfix for this issue. The link is: ... | |
| cyber-crooks | 7/12/2009 |
| Q: I am concerned about cyber-crooks hacking into our computer and grabbing our list of passwords and ... A: You should never store your passwords in an unprotected text file. Either encrypt the text file (or ... | |
| vurus | 7/12/2009 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:48:59 PM, on 7/11/2009 Platform: Windows XP ... A: Start HJT and click to do a Scan Only. Place a check mark in the box next to the following item, ... | |
| blue screen of death upon uploading pictures and video | 7/12/2009 |
| Q: i don't think this is a malware problem--hence i'm doing the HJT log. I'm really hoping you can help ... A: What anti-virus and firewall programs are you running? These card readers have been known to hang ... | |
| vurus | 7/12/2009 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:48:59 PM, on 7/11/2009 Platform: Windows XP ... A: Revised: I see you managed to get things working, so disregard the instructions below and we'll ... | |
| Trojan SPM/LX | 7/12/2009 |
| Q: i have a serious problem with this trojan. the subject is the name of the trojan but this is getting ... A: You can try booting from a live CD. Download the F-Secure Rescue CD from this link: ... | |
| Trojan SPM/LX | 7/12/2009 |
| Q: i have a serious problem with this trojan. the subject is the name of the trojan but this is getting ... A: You most likely are infected by a rogue anti-spyware program. SmitfraudFix by S!Ri is a malware ... | |
| vurus | 7/12/2009 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:48:59 PM, on 7/11/2009 Platform: Windows XP ... A: Follow the steps below to begin the removal process: Restart the computer in Safe Mode by ... | |
| NORTON FIREWALL | 7/11/2009 |
| Q: I have windows vista i recently installed kaspersky which has firewall protection well when i went ... A: You cannot have more than one anti-virus program on your computer at one time. If you have ... | |
| Uninstall Personal Antivirus | 7/11/2009 |
| Q: Personal Antivirus has downloaded on my computer and it won't uninstall, instead popping up an error ... A: You do indeed have several infections currently running. Follow the steps below to begin the ... | |
| screen saver problem | 7/11/2009 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:00:12 PM, on 7/10/2009 Platform: Windows ... A: It doesn't look like the problem is malware related. I would first make sure that you run Windows ... | |
| NORTON FIREWALL | 7/10/2009 |
| Q: I have windows vista i recently installed kaspersky which has firewall protection well when i went ... A: The firewall that comes with Windows is very basic. If you use Kaspersky Internet Security, it ... | |
| un wanted offer | 7/10/2009 |
| Q: sir i bought a new laptop dell inspiron intal cor2 duo 4 gb ram i have noten 360 anti viuras . ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| help me please... | 7/10/2009 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 19:42:01, on 10.07.2009 Platform: Windows ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| Windows 2000 Professional Blue Screen Plus Unable to locate DLL | 7/10/2009 |
| Q: I am operating a computer on windows 2000 professional. After installing an update (???) and ... A: The problem here seems to be two-fold. Windows system files seem to have become corrupted, most ... | |
| Personal Antivirus | 7/9/2009 |
| Q: Please!!!I need to delete this Personal Antivirus 8.2.10.25. and I can't. I go to programs to ... A: Sorry for the delay, as I have been away for a week. First, please download HijackThis to your ... | |
| Computer is very slow on start up | 7/2/2009 |
| Q: I have AVG free edtion + spybot + Adaware = ATF cleaner. It is fine once i am in to what i am ... A: Have a look at the site below for tips on finding the cause of your memory errors: ... | |
| XP Home Edition Computer Infected with Viruses | 7/1/2009 |
| Q: The past weekend my computer with XP Home edition got infected. I have Norton Anti-virus, Spyware, ... A: Please download HijackThis to your desktop from here: ... | |
| Bad Image Ntskrnl-root Mal Malwarebytes | 6/27/2009 |
| Q: I noticed a few virus/malware symptoms a while back, like google not going to the page I clicked on ... A: Sorry for the delay in getting back to you, but I finally had the chance to look over your log this ... | |
| Help! Computer has awful problems...... | 6/25/2009 |
| Q: Please can you help. Ive had problems with my computer in the past and always been able to resolve ... A: Let's start by booting into safe mode with networking. After pressing the power button, ... | |
| Subject box on compose mail | 6/23/2009 |
| Q: I need to know how to bring back the subjects typed in the subject box when composing mail. I want ... A: Sorry for the delay in getting back to you. I've tried using my own Yahoo mail account to test ... | |
| how to get rid of a Backdoor virus | 6/22/2009 |
| Q: I live in Canada, so I don't know if this "allexperts" page works when sending questions from here. ... A: The C:\System Volume Info file is a System Restore file. Your safest bet is to turn off System ... | |
| pav.exe | 6/22/2009 |
| Q: My laptop with Vista picked up the "personal anti virus". It won't go to trendsecure as you ... A: Try booting into safe mode. After pressing the power button, continuously tap the F8 key until a ... | |
| Subject box on compose mail | 6/22/2009 |
| Q: I need to know how to bring back the subjects typed in the subject box when composing mail. I want ... A: I believe that you were seeing Internet Explorer's AutoComplete feature. If you have recently ... | |
| help:( | 6/19/2009 |
| Q: Operating system Xp media center 2005 Security program, AVG Free Zone alarm Free Machine is from HP ... A: Sorry for the delay in replying, but I have not been around much this past week. This is a very ... | |
| Webwatcher removal | 6/9/2009 |
| Q: I really want to remove webwatcher, but I can't find it with any of my spyware/virus/adware scanner ... A: If the program is still there you should locate the file atww5.3.0.exe. If it is not there, then ... | |
| Virus/Trojan | 6/8/2009 |
| Q: i have zone alarm firewall installed,whenever i try to connect to internet, this file ... A: I does sound like a virus file. Print out and follow the instructions below: Restart the computer ... | |
| Webwatcher removal | 6/4/2009 |
| Q: I really want to remove webwatcher, but I can't find it with any of my spyware/virus/adware scanner ... A: Sorry for the delay in response, as I have been away for the weekend. Your log files are clean ... | |
| Webwatcher removal | 6/3/2009 |
| Q: I really want to remove webwatcher, but I can't find it with any of my spyware/virus/adware scanner ... A: Please follow the instructions below: Please download Malwarebytes' Anti-Malware to your desktop ... | |
| problems | 5/28/2009 |
| Q: You've helped me a lot in the past in fixing my computers, we were working together on my lap top ... A: Your HJT log is looking a whole lot better. Because of the severity of the infection, I would like ... | |
| problems | 5/25/2009 |
| Q: You've helped me a lot in the past in fixing my computers, we were working together on my lap top ... A: I'm so sorry for not replying to emails that you sent. I've been having trouble with an ... | |
| downed toshiba satellite A105 S361 | 5/25/2009 |
| Q: ok, i got m old laptop back some time agoand it was acting funny, i ended up using some restore ... A: I need you to post me another HJT log, as this one is not formatted properly, making it very ... | |
| Setup_bs.exe | 5/25/2009 |
| Q: Could someone please help with this problem. I am getting constant messages from AVG about a trojan, ... A: I'd be happy to help you remove the trojans. I will first require you to download and install the ... | |
| downed toshiba satellite A105 S361 | 5/21/2009 |
| Q: ok, i got m old laptop back some time agoand it was acting funny, i ended up using some restore ... A: Are you able to boot into safe mode? When starting the computer, keep tapping "F8" until you get to ... | |
| Buffer Overflow Blocked | 5/20/2009 |
| Q: .i was tring to meke a followup to our matter, but it say i'v made to many. and it say try a new ... A: Please open HJT and click to do a Scan Only. Place a check mark in the box next to the following ... | |
| Virus | 5/19/2009 |
| Q: here my issue when I connect to the internet it keeps coming back with an error on the browser that ... A: This error may be caused by several issues. Let's first try flushing the DNS cache. Click ... | |
| Hidden internaet access | 5/19/2009 |
| Q: My new anti-virus software at work (Vista) notifies me when a program tries to access the internet ... A: What you are describing is the main difference between the firewalls of XP and Vista. The Vista ... | |
| Buffer Overflow Blocked | 5/18/2009 |
| Q: .i was tring to meke a followup to our matter, but it say i'v made to many. and it say try a new ... A: Next step is to download ComboFix and save to your desktop: ... | |
| Virus | 5/18/2009 |
| Q: here my issue when I connect to the internet it keeps coming back with an error on the browser that ... A: I need to know a bit more to help you out here. What operating system and browser are you running? ... | |
| Buffer Overflow Blocked | 5/17/2009 |
| Q: I was reading a last year post (3/29/2008) .about Buffer Overflow Blocked" warning with an .avi ... A: You have worms, trojans, and a keylogger installed and running on your system. This could ... | |
| avg is disabled | 5/17/2009 |
| Q: avg is not functioning properly,it is not opening and I found AVG antivirus & antispyware would not ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Save ... | |
| avg is disabled | 5/16/2009 |
| Q: avg is not functioning properly,it is not opening and I found AVG antivirus & antispyware would not ... A: Your HJT log is not formateed properly, making it difficult to read. Your entries look like: ... | |
| HELP ME PLEASE!!!!!!!!! | 5/15/2009 |
| Q: I should have known better but I just had to have that song. Well I downloaded it and I believe it ... A: I will try to help you out here as best that I can. First, try booting into safe mode. Upon ... | |
| Possible Spyware Recently found hacktool in a scan? | 5/14/2009 |
| Q: Please review for spyware, malware, etc. Here's a copy of my log... Logfile of Trend Micro ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Save ... | |
| Buffer Overflow Blocked | 5/13/2009 |
| Q: I was reading a last year post (3/29/2008) .about Buffer Overflow Blocked" warning with an .avi ... A: Your english is fine, so don't worry. I would like to check your computer for malware, as this may ... | |
| Suspected Virus/Malware | 5/12/2009 |
| Q: My wife and I control access to our computer pretty carefully. We noticed that recently there were ... A: It is possible that malware is the cause. It is also possible that those URL's are from pop-up ads. ... | |
| Possible Spyware Recently found hacktool in a scan? | 5/11/2009 |
| Q: Please review for spyware, malware, etc. Here's a copy of my log... Logfile of Trend Micro ... A: You have several malware issues, including a Smitfraud infection. Start by running a Malwarebytes ... | |
| Buffer Overflow Blocked" warning with an .avi file | 5/10/2009 |
| Q: I was reading a last year post (3/29/2008) .about Buffer Overflow Blocked" warning with an .avi ... A: First, try installing the latest AVI Codec pack from here: ... | |
| My computer Keeps redirecting to Google images | 5/7/2009 |
| Q: My computer keeps redirecting to Google Images. I can sometimes hit the back arrow and see what I ... A: Please run HijackThis and click to do a Scan Only. Place a check mark in the box next to the ... | |
| virus | 5/7/2009 |
| Q: AvG detects: Threat:trojan horse downoader.Generic_r.EA File name: shefo2.fileave.com/setup_bs.exe ... A: The HJT log looks fine, so I am not sure what 'weird stuff' you are referring to. There is no ... | |
| INTERNET LOCKED | 5/7/2009 |
| Q: My computer recently got a virus(obviously). My computers firewall recognized it as an infected file ... A: You need to check your network drivers to make sure they are not disabled. You don't say which ... | |
| Avast vs Avira | 5/6/2009 |
| Q: you are my IT-Tech Hero, but what is up with promoting Avast over Avira? Avast comes in second to ... A: I have not tried the new version of Avira as yet, but have used AntiVir on several computers I have ... | |
| My computer Keeps redirecting to Google images | 5/6/2009 |
| Q: My computer keeps redirecting to Google Images. I can sometimes hit the back arrow and see what I ... A: You do have at least one trojan running on your system. Please download Malwarebytes' Anti-Malware ... | |
| www.freedrweb.com | 5/6/2009 |
| Q: Once in a while I get a virus on my computer that Symantec quarantines, but does not eliminate. ... A: The Norton removal tool is available directly from Symantec: ... | |
| My computer Keeps redirecting to Google images | 5/6/2009 |
| Q: My computer keeps redirecting to Google Images. I can sometimes hit the back arrow and see what I ... A: This behavior is commonly caused by malware. Let's have a look at what's running to see if your ... | |
| www.freedrweb.com | 5/5/2009 |
| Q: Once in a while I get a virus on my computer that Symantec quarantines, but does not eliminate. ... A: There are two parts to your question which I will be happy to address. First, the program on ... | |
| Malware MyDoom in | 5/5/2009 |
| Q: everyday my firewall sends an alert about blocking Malware MyDoom. Is there something I need to do? ... A: Your HJT log file is clean, and happily enough, so is your MBAM log. No threats were found. So we ... | |
| Malware MyDoom in | 5/5/2009 |
| Q: everyday my firewall sends an alert about blocking Malware MyDoom. Is there something I need to do? A: MyDoom is a virus which sends out spam emails from infected computers. Chances are, your firewall ... | |
| no icons or atartup menu on desktop | 5/4/2009 |
| Q: i wasn't able to use the 'follow up link' to reply. you have requested for the MBAM log and a new ... A: Things look better, but we just need to cleanup your Windows host files. Start HijackThis and click ... | |
| no icons or atartup menu on desktop | 5/4/2009 |
| Q: i wasn't able to use the 'follow up link' to reply. you have requested for the MBAM log and a new ... A: Things may be looking better, but you still have malware showing up on your log. I need for you to ... | |
| desktop icons + taskbar disappeared from desktop | 5/4/2009 |
| Q: I was using my computer,later shut it down when I restarted it my desktop icons + taskbar startup ... A: Yes, the computer is quite infected. Let's begin the cleanup by downloading and running a ... | |
| desktop icons + taskbar disappeared from desktop | 5/3/2009 |
| Q: I was using my computer,later shut it down when I restarted it my desktop icons + taskbar startup ... A: Please post another HJT log, as the previous one is not formatted properly and is difficult to read. ... | |
| Did he just admit to keylogging us? | 5/3/2009 |
| Q: ) Thanks for taking the time to answer my question. For months now, I suspected that a family ... A: Keyloggers generally record any keyboard action and transmit that information to whoever installed ... | |
| Did he just admit to keylogging us? | 5/3/2009 |
| Q: ) Thanks for taking the time to answer my question. For months now, I suspected that a family ... A: I will answer your last question first by saying that you should contact your local law enforcement ... | |
| blank page | 5/3/2009 |
| Q: IE). When I attempt to go online, all I get is a blank page. I contacted my ISP provider and went ... A: You don't say which version Internet Explorer you are using, but let's first try the following: ... | |
| what does this message mean? | 5/2/2009 |
| Q: My internet is not working and everytime I try to open it i get this message: ['Traceback (most ... A: You will need to download the files I mentioned previously to a CD or thumb drive, then transfer ... | |
| Malware | 5/2/2009 |
| Q: I think my comp is infected. If you can find out and tell me what to do that would be great! Thanks! ... A: Glad you got it working again. To continue the cleanup: Start HJT and click to do a Scan Only. ... | |
| what does this message mean? | 4/30/2009 |
| Q: My internet is not working and everytime I try to open it i get this message: ['Traceback (most ... A: This error is caused by the kiwee toolbar, which is a malware program. Try the following: 1:Pres ... | |
| Malware | 4/30/2009 |
| Q: I think my comp is infected. If you can find out and tell me what to do that would be great! Thanks! ... A: The trojans on your system are blocking access to known sites which will delete them. The folks ... | |
| computer troubles | 4/29/2009 |
| Q: whenever i open internet explorer it goes directly to ask.com even though i have msn as my home ... A: You probably installed the ask.com toolbar unknowingly while installing another program, like AIM. ... | |
| desktop icons + taskbar disappeared from desktop | 4/29/2009 |
| Q: I was using my computer,later shut it down when I restarted it my desktop icons + taskbar startup ... A: Sometimes, malware can cause these symptoms, so let's take a look and see if you have got any ... | |
| Malware | 4/29/2009 |
| Q: I think my comp is infected. If you can find out and tell me what to do that would be great! Thanks! ... A: Yes, it most certainly is infected by several forms of malware. Let's start the cleanup by running ... | |
| problem caused by virus software removal? | 4/28/2009 |
| Q: I am sending my question to you after sending it to another expert because it relates to antivirus ... A: I'll be happy to help. First, from the computer you are using now, download the Norton Removal Tool ... | |
| secondary protection | 4/28/2009 |
| Q: I have one pc with vista and one xp and our provider gives us mcaffee internet security for free. ... A: You are correct that some anti-spyware programs are better than others. Adaware, unfortunately, has ... | |
| Slow Machine | 4/27/2009 |
| Q: i have a p4 dell machine and running windows XP. but it seems to be running very slow. even after ... A: I suggest upgrading the RAM first, then we can worry about getting rid of McAfee. As for the RAM, ... | |
| Drivers | 4/27/2009 |
| Q: Intel(R) 82801EB LPC Interface Controller - 24D0 Intel PCI\VEN_8086&DEV_24D0&SUBSYS_00000000&REV_02 ... A: For the Canon, install both drivers. For the Dell, use the Intel Chipset Software Installation ... | |
| Lost Admin Password | 4/26/2009 |
| Q: I have lost the Admin password on two pc's that I had been trying to get onto a new domain. I have ... A: Repairing the OS will not reset the password, if that's what you are hoping for. A repair install ... | |
| Lost Admin Password | 4/26/2009 |
| Q: I have lost the Admin password on two pc's that I had been trying to get onto a new domain. I have ... A: An .iso is actually an image file. Not a 'picture' image, but a disk image. Download the free ... | |
| XP vs Vista | 4/26/2009 |
| Q: why do you think that MS wants to ditch XP, that is loved by so many users, for Vista which most ... A: When it releases a new OS, Microsoft makes millions if not billions by selling upgrade licenses. ... | |
| Another Virus | 4/26/2009 |
| Q: Hey Brian Too many follow ups, but when I try to start SDFix, this command prompt comes up, then I ... A: Yes, I can see some trouble in the latest HJT log that wasn't there in the last one. In fact, it's ... | |
| Slow Machine | 4/25/2009 |
| Q: i have a p4 dell machine and running windows XP. but it seems to be running very slow. even after ... A: There are no big issues with your log file, aside from needing to run Windows Updates to download ... | |
| Slow Machine | 4/23/2009 |
| Q: i have a p4 dell machine and running windows XP. but it seems to be running very slow. even after ... A: Yes, 256 MB is a bare minimum for XP. You can definitely speed things up by increasing the RAM, but ... | |
| Drivers | 4/22/2009 |
| Q: What is the best way to update drivers? I ran a driver program and need to update 18 drivers. I ... A: The best way without using a program would be to do it yourself. What I do is go to DriverGuide: ... | |
| 4/21/2009 | |
| Q: Brian, a general question about e-mail. Many people opt to use free e-mail addresses such as ... A: I am of the opinion that one can never have enough email addresses :-) I have one from my ISP, one ... | |
| Reset windowns password | 4/20/2009 |
| Q: Ok I ran the program that is suppose the reset and it said it did reset. I rebooted and pressed ok ... A: It does seem that Windows did a full install instead of a repair. Check it by clicking Start, point ... | |
| Another Virus | 4/20/2009 |
| Q: Hey Brian Too many follow ups, but when I try to start SDFix, this command prompt comes up, then I ... A: It looks like the malware caused a corruption to Windows' file system. Do you have the XP CD which ... | |
| Another Virus | 4/20/2009 |
| Q: Benosky, You've have helped me a lot before and now I'm having problems on my laptop, I can't thank ... A: Alright, let's try using SDFix. Please read through the instructions and tutorial found here: ... | |
| Reset windowns password | 4/20/2009 |
| Q: Ok I ran the program that is suppose the reset and it said it did reset. I rebooted and pressed ok ... A: If you did a full install, all data would be wiped clean. However, you can try a repair install, ... | |
| Very slow Computer | 4/19/2009 |
| Q: Brian, All was fine with my computer until about 24 hours ago. Now when I open a program, or click ... A: Post me a HijackThis scan log in a follow-up: Please download HijackThis to your desktop from here: ... | |
| cannot log into windows professional | 4/17/2009 |
| Q: You have helped me a lot recently with a computer I had a blue screen problem with. The last thing ... A: Yes, I was going to suggest resetting the password if you couldn't crack it. There is a screenshot ... | |
| Another Virus | 4/16/2009 |
| Q: Benosky, You've have helped me a lot before and now I'm having problems on my laptop, I can't thank ... A: Yes, it is badly infected. It will be best to do all the cleaning in Safe Mode with Networking, so ... | |
| cannot log into windows professional | 4/15/2009 |
| Q: You have helped me a lot recently with a computer I had a blue screen problem with. The last thing ... A: First, uninstall the free easy burner. If that is the same program I am thinking it is, it's an ... | |
| cannot log into windows professional | 4/15/2009 |
| Q: You have helped me a lot recently with a computer I had a blue screen problem with. The last thing ... A: After canceling Windows Setup, usually leaving the Administrator password blank and pressing Enter ... | |
| Running antivirus from safemode | 4/12/2009 |
| Q: I have read on several sites that it is a good idea to run your AV from safemode to be able to check ... A: Older versions of AVG were not able to run in Safe Mode. Please check to see that you are running ... | |
| Virus....Virus....Virus....Virus.... | 4/11/2009 |
| Q: My Malwarebytes log file ----------------------------------------------------------- Malwarebytes' ... A: Please run HijackThis and click to do a Scan Only. Place a check mark in the box next to the ... | |
| wipe computer clean for donation | 4/11/2009 |
| Q: Can you tell me how to clean up my old computer? We are donating my laptop and I want to be sure ... A: Kudos to you for recycling the laptop and donating it to a good cause. Unfortunately, too many old ... | |
| Virus....Virus....Virus....Virus.... | 4/10/2009 |
| Q: Here is my Hijack this log --------------------------------------------------------- Logfile of ... A: Please run a Malwarebytes Anti-Malware scan, preferably in safe mode, then post me that log and a ... | |
| topsecurityapp.com | 4/9/2009 |
| Q: Is topsecurityapp.com a fraud web site, That just give comsumers virues? A: Yes, topsecurityapp.com is a fake scanner page. It contains links to fraudulent anti-spyware ... | |
| Email problem | 4/9/2009 |
| Q: I run windows XP system and only use Internet based email. The problem is that people in my list of ... A: I'd be happy to help you check out your system for signs of malware. Please download and install ... | |
| folders opened in new windows. | 4/7/2009 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 17:45:47, on 04-06-2009 Platform: Windows XP ... A: I'm sorry for the delay in answering your question. You do have malware running on your system. ... | |
| viruses | 4/5/2009 |
| Q: Hey I know you are the best so here's the hijack log from my dad's laptop he has ruined. He can't ... A: Sorry for the delay. That's a lot to go over. There are a number of issues to deal with, but my ... | |
| viruses | 4/4/2009 |
| Q: Hey I know you are the best so here's the hijack log from my dad's laptop he has ruined. He can't ... A: There is no malware showing up in the HJT log. I'm thinking it's either a hardware issue, such as ... | |
| POP up can't delete | 4/3/2009 |
| Q: keep receiving an anti virus pop-up that I can't delete. When I x out of it the pop-up return. I ... A: Of course there is, but they don't want you to know that. Please follow my instructions below. ... | |
| virus on son's computer after installing McAfee | 4/1/2009 |
| Q: 48 hours ago, my son bought and downloaded McAfee Security and almost exactly 24 hours later ... A: I will send you some files that you can run from a CD. Send an email to me at numbersix6@yahoo.com. ... | |
| redirect | 3/31/2009 |
| Q: I couldn't post a followup question. I had already uninstalled and reinstalled the Cogeco security ... A: Well, if having it looked at won't cost anything, I guess that would be the way to go. I would ... | |
| redirect | 3/30/2009 |
| Q: When I try to access the internet,my browser keeps redirecting me to different websites. I have to ... A: Try a reinstall of the security suite. Go to Add/Remove Programs in your Control Panel and ... | |
| Re; Laptop won't pass login | 3/29/2009 |
| Q: Ok all done with the Combofix now here are the new logs you've requested. HijackThis log: Logfile ... A: The HJT log is looking much better now. There are still a couple of items we need to fix though. ... | |
| redirect | 3/29/2009 |
| Q: When I try to access the internet,my browser keeps redirecting me to different websites. I have to ... A: I have recently had another COGECO user with the same problem. It looks like there is a bug in the ... | |
| redirect | 3/29/2009 |
| Q: When I try to access the internet,my browser keeps redirecting me to different websites. I have to ... A: Browser redirects are almost always the result of malware. You don't say what program you scanned ... | |
| Cannot get programs to open | 3/29/2009 |
| Q: I started the computer this AM (fyi - I usually only go on on Sat. but the family use it ... A: Your HJT program is out of date. Please uninstall it using Add/Remove in your control panel, then ... | |
| Laptop won't go pass login | 3/29/2009 |
| Q: Hey there, recently my computer was already acting very slow,but I knew it was caused by multiple ... A: Very good. Please download ComboFix from this link: ... | |
| Laptop won't go pass login | 3/28/2009 |
| Q: Hey there, recently my computer was already acting very slow,but I knew it was caused by multiple ... A: As you can see by the Malwarebytes scan, this is a very infected computer. Did you run the ESET ... | |
| dll32 module missing? how do i fix this? | 3/27/2009 |
| Q: Whenever I restart my computer on my primary account it says dll32 module missing. When i search for ... A: I need to know which .dll files are missing. You don't say what the 3 files you looked up were, so ... | |
| Conflictor C virus--April Fools Day | 3/26/2009 |
| Q: do you think the Conflictor C virus will be a problem on April 1, or are the AV companies ... A: Conficker (AKA Downadup) variants have been becoming progressively malicious, and this latest C ... | |
| Virus masquarading as spyware software | 3/24/2009 |
| Q: I just returned to my computer after an absence of only about ten minutes and my desktop was ... A: You should be able to run Malwarebytes' in Safe Mode. Reboot the computer and continuously tap the ... | |
| Laptop won't go pass login | 3/24/2009 |
| Q: Hey there, recently my computer was already acting very slow,but I knew it was caused by multiple ... A: In Safe Mode with Networking, please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| A360 removal | 3/23/2009 |
| Q: I was following you directions on 2/13/09 of how to remove A360. i downloaded the malware and ran a ... A: You do not need to register Malwarebytes' Anti-Malware to scan your system, if that's what you were ... | |
| keylogger | 3/22/2009 |
| Q: Could recommend a keylogger. I currently have 007 but my anti-virus which is Mcafee sometimes ... A: For the most part, McAfee is doing the right thing. Keyloggers are generally considered malware and ... | |
| 3/21/2009 | |
| Q: i was checking my yahoo email today and i noticed something very odd. i received two messages from ... A: You most certainly can get a virus from simply opening an email. Even if it has no attachments. ... | |
| IE explorer homepage highjacked to MSN | 3/20/2009 |
| Q: Brian- I read a former note you had. Computer(s) were running fine until I installed AVG 8.5 free ... A: You have malware on your system which is causing the browser errors. Follow my instructions below: ... | |
| Wireless router and software firewall. | 3/19/2009 |
| Q: I have XP Home and a wireless connection with router. Do I need a software firewall also or is that ... A: You are quite welcome. The best firewall I can recommend is Comodo Pro. It also happens to be ... | |
| error code 731 (0,6) | 3/19/2009 |
| Q: I encountered the problem while scanning the system as image attached, actually, the infected object ... A: Post me a HijackThis scan so I can see what is running. Some malware can use all your system ... | |
| CA e-trust Antivirus Removal | 3/18/2009 |
| Q: I did as you requested and the log file is as below: Logfile of Trend Micro HijackThis v2.0.2 Scan ... A: This entry is still showing up: O23 - Service: Ereignisprotokoll-Überwachung (LogWatch) - Unknown ... | |
| Wireless router and software firewall. | 3/18/2009 |
| Q: I have XP Home and a wireless connection with router. Do I need a software firewall also or is that ... A: The short answer is yes, you do need a software firewall. The firewall that is built into the ... | |
| CA e-trust Antivirus Removal | 3/18/2009 |
| Q: I did as you requested and the log file is as below: Logfile of Trend Micro HijackThis v2.0.2 Scan ... A: Please do not attempt to install McAfee until we are done cleaning the malware, or files may become ... | |
| 3/17/2009 | |
| Q: i was checking my yahoo email today and i noticed something very odd. i received two messages from ... A: If there are attachments in the mail, then it is likely there is a virus in the message. If you ... | |
| CA e-trust Antivirus Removal | 3/17/2009 |
| Q: I did as you requested and the log file is as below: Logfile of Trend Micro HijackThis v2.0.2 Scan ... A: You have several instances of malware currently showing up in the log. Let's clear that up before ... | |
| Windows XP Uninstall Anti-virus | 3/17/2009 |
| Q: I am trying to install McAfee Antivirus and it says that I need to uninstall another ant-virus ... A: Unvet32.exe is the file name for the uninstall program for e-trust. As you have seen, the program ... | |
| Virus? | 3/17/2009 |
| Q: Hope works this time Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:06:18 PM, on ... A: Your HJT log is clean of infection. You may hang on to Malwarebytes, if you wish, and run a quick ... | |
| Virus? | 3/17/2009 |
| Q: Hope works this time Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:06:18 PM, on ... A: Yes, much better, thanks. Please run HJT and click to do a Scan Only. Place a check mark in the ... | |
| Virus? | 3/17/2009 |
| Q: I think I have a virus can't find it and don;'t know what to do. McAfee hasn't helped. I keep ... A: I need you to send me over the two logs again as they came in without their format, meaning entries ... | |
| Windows XP Uninstall Anti-virus | 3/16/2009 |
| Q: I am trying to install McAfee Antivirus and it says that I need to uninstall another ant-virus ... A: In the registry editor scroll to: HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\SERVICES\ Delete ... | |
| Virus? | 3/16/2009 |
| Q: I think I have a virus can't find it and don;'t know what to do. McAfee hasn't helped. I keep ... A: There are still more infections to remove, so the speed will come back, not to worry. I need you to ... | |
| Virus? | 3/16/2009 |
| Q: I think I have a virus can't find it and don;'t know what to do. McAfee hasn't helped. I keep ... A: You do indeed have several infections of varying degrees. Please start by running a Malwarebytes ... | |
| passport security | 3/15/2009 |
| Q: This isn't a computer question, but I just can't figure out which expert to ask! I recently renewed ... A: I will do my best to help you out here. According to the U.S. Department of State, "One of the ... | |
| A360 virus .... many many thanks | 3/15/2009 |
| Q: Brian, Yesterday evening we were using the PC when an Internet Alert message came with - click OK to ... A: Yes, the log file is now clean of malware. Only important item to fix is your Java needs to be ... | |
| Windows XP Uninstall Anti-virus | 3/14/2009 |
| Q: I am trying to install McAfee Antivirus and it says that I need to uninstall another ant-virus ... A: I'm not sure which version of CA you have, but the following will remove all traces from your ... | |
| xtoff | 3/14/2009 |
| Q: whenever I connect to the internet it always go to xtoff and a popup appear telling me how to solve ... A: You need to upgrade your software from XP Service Pack 1. Service packs increase the safety of your ... | |
| A360 virus .... many many thanks | 3/13/2009 |
| Q: Brian, Yesterday evening we were using the PC when an Internet Alert message came with - click OK to ... A: Your log is showing several instances of malware currently running. Please start HijackThis and ... | |
| Correcting malware? | 3/13/2009 |
| Q: Brian, I had to get you this way because it said I had too many foolow-ups. Question before I ... A: As long as everything is running fine again, then we can leave it at that. If you are getting the ... | |
| Not sure if infected w/malware or if it's part of a greater program? | 3/12/2009 |
| Q: I am using "system mechanic" by iolo and think it's great. My question is I have "system guard" on ... A: You have the legitimate SystemGuard, which is a part of System Mechanic. System Guard 2009 is a ... | |
| A360 virus .... many many thanks | 3/12/2009 |
| Q: Brian, Yesterday evening we were using the PC when an Internet Alert message came with - click OK to ... A: A360 or Antivirus 360 is a rogue anti-spyware program that uses false scan results and aggressive ... | |
| Windows blue screen | 3/12/2009 |
| Q: I upgrades the video driver at the link you provided and it works fine. However this morning when I ... A: I will certainly try to make it easier for you. Download the following two files: ... | |
| virus | 3/9/2009 |
| Q: AppData\Roaming\Mozilla\Firefox\Profiles\tkzsd7jw.default\cookies.sqlite";"Found tracking cookie ... A: AVG is going a bit overboard I think. Tracking cookies are small text files that web sites use to ... | |
| AV360 | 3/9/2009 |
| Q: How do I get AV360 removed from my laptop? Do I have to buy a special program or can I do it myself? ... A: The boxes should not be checked, so that's fine. If the blue screen happens again, take down the ... | |
| Im feeling lucky | 3/9/2009 |
| Q: I decided to uninstall and then reinstall my service providers security service and I am now able to ... A: I'm never at a loss for suggestions. :-) Try the following: 1. Open Internet Explorer 7. 2. ... | |
| Windows blue screen | 3/9/2009 |
| Q: I upgrades the video driver at the link you provided and it works fine. However this morning when I ... A: The best Windows Memory Diagnostic is Memtest86+, which is highly recommended by computer ... | |
| AV360 | 3/8/2009 |
| Q: How do I get AV360 removed from my laptop? Do I have to buy a special program or can I do it myself? ... A: Please follow my instructions below: Restart the computer in Safe Mode by continuously tapping the ... | |
| bestsoftware | 3/7/2009 |
| Q: hackers and every thing else. i currently have webroot spy sweeper internt essentials. what do you ... A: I'm not exactly sure what you are looking for. You say: "webroot is okay its protecting but its not ... | |
| Software download: Trojan virus | 3/7/2009 |
| Q: I have tried several times to download "Vombato online grammar checker", and then to install it. ... A: The scan can take anywhere from a half-hour to over two hours. I would scan everything just to be ... | |
| bestsoftware | 3/7/2009 |
| Q: hackers and every thing else. i currently have webroot spy sweeper internt essentials. what do you ... A: No one program can stop every malware attack. Let's first check your system to see how well Webroot ... | |
| Software download: Trojan virus | 3/7/2009 |
| Q: I have tried several times to download "Vombato online grammar checker", and then to install it. ... A: Do a malware scan and send me the logs so we can determine what is going on here. Please follow my ... | |
| Anti-Virus Software | 3/6/2009 |
| Q: IS there a good anti-virus software that can be down loaded for free; or any thing that will help ... A: There are several good free AV programs. I recommend Avast 4 Home as the best of the bunch, but AVG ... | |
| Generic! Artemis | 3/6/2009 |
| Q: This is from a virus that Mcaffee saysit can't remove completly. Can you give instructions how to ... A: Restart the computer in Safe Mode by continuously tapping the F8 key on boot until a black screen ... | |
| Im feeling lucky | 3/6/2009 |
| Q: I decided to uninstall and then reinstall my service providers security service and I am now able to ... A: As the problem seems to stem from your ISP's security suite, try uninstalling it, restart, then see ... | |
| cant recovery | 3/6/2009 |
| Q: i cant get my dell insprion 6000 to do a system recovery ive tried ctrl f11 f8 when the restore ... A: According to Dell: You will have to reinstall the operating system manually if: * PC Restore ... | |
| Windows Blue screen | 3/6/2009 |
| Q: I get the windows blue screen from time to time and have to reboot my computer. Since you helped me ... A: It sounds like the video card is failing. Hopefully we can clear that up with a driver update, but ... | |
| Software download: Trojan virus | 3/6/2009 |
| Q: I have tried several times to download "Vombato online grammar checker", and then to install it. ... A: Yes, the Vombato file is totally safe to run. I had never heard of the trojan Rising reported on ... | |
| Mouse Behaving Badly | 3/6/2009 |
| Q: My mouse is behaving badly. I have a wireless Logitech connected to a tablet laptop. Even when I ... A: I don't think it's a virus, but it won't hurt to check. Please follow my instructions below: ... | |
| I'm Feeling Lucky | 3/5/2009 |
| Q: I couldnt do a followup question. I followed your instructions, did the HJT fix, there were no ... A: I found this information from Microsoft: If IE7 crashes, the most likely problem is that there's a ... | |
| BSOD | 3/5/2009 |
| Q: I had a Virut infection and tried to clean it with a repair install after Norton, AVG Rootkit, ... A: Sounds like a nasty bugger. Have you tried running a boot scan? I don't think Norton has one, so ... | |
| I'm Feeling Lucky | 3/5/2009 |
| Q: Today for some reason the only way I can access a web site, other than what is in my favorites list, ... A: That was my mistake asking for a Malwarebytes log. I pasted the instructions from a previous ... | |
| Windows Blue screen | 3/4/2009 |
| Q: I get the windows blue screen from time to time and have to reboot my computer. Since you helped me ... A: Yes, I received the email. I'm sorry for not having a chance to look the log over as yet, but I ... | |
| I'm Feeling Lucky | 3/4/2009 |
| Q: Today for some reason the only way I can access a web site, other than what is in my favorites list, ... A: Please run a HijackThis scan so that I can check for malware your software may have missed. ... | |
| Regcure | 3/3/2009 |
| Q: I was told that I should download and run "Regcure" for my computer's safety. I am using Windows ... A: Regcure is malware. More specifically, RegCure is a rogue registry cleaning utility that gives ... | |
| BSOD | 3/2/2009 |
| Q: I had a Virut infection and tried to clean it with a repair install after Norton, AVG Rootkit, ... A: Please read the following for troubleshooting ideas: ... | |
| CD-RW | 2/25/2009 |
| Q: I have an E-Machine computer. The CD-RW will not work. There is no small hole to insert a bent ... A: Try clicking Start->Control Panel->Administrative Tools->Computer Management->Disk Management->Eject ... | |
| dead drive | 2/25/2009 |
| Q: Greetings from Bali, where I've just recovered the Toshiba Satellite A105 S4547 from a virus ... A: The fix I suggested is done using Regedit. It is the Microsoft fix for Error Code 41, which you are ... | |
| Can't Login-Possible Malware or file corruption | 2/24/2009 |
| Q: My issue is similar to the one described ... A: All the test results are indicators of a failing hard drive. You will need to backup your documents ... | |
| dead drive | 2/24/2009 |
| Q: Greetings from Bali, where I've just recovered the Toshiba Satellite A105 S4547 from a virus ... A: Yes, the log file is clean. Have you tried the following from Microsoft: WARNING: If you use ... | |
| Modem | 2/24/2009 |
| Q: My wife has a computer in her piano studio.It is in a small building beside our house. I have run a ... A: A second modem would most likely require you to pay for another account, which I don't think you ... | |
| Windows Blue screen | 2/24/2009 |
| Q: I get the windows blue screen from time to time and have to reboot my computer. Since you helped me ... A: This does sound like a memory or driver error. I would like to have a look at the computer's ... | |
| How can I delete Norton Anti Virus | 2/24/2009 |
| Q: I have a Sony computer and a Windows XP and I also have Norton Anti Virus which just takes up space ... A: You are correct that Norton is very difficult to uninstall completely. To that end, Symantec has ... | |
| msn virus | 2/23/2009 |
| Q: i think i got some msn virus. my msn has been sending "Just wanted to give you a heads up on some ... A: Restart the computer in Safe Mode by continuously tapping the F8 key on boot until a black screen ... | |
| Trojan: Win32/ADPclient | 2/22/2009 |
| Q: I have been fighting this all day. I did not do the HJT yet because I wasn't sure if you wanted it ... A: According to the Microsoft forums: "OneCare erroneously reports that Automatic Updates are off has ... | |
| Trojan: Win32/ADPclient | 2/22/2009 |
| Q: I have been fighting this all day. I did not do the HJT yet because I wasn't sure if you wanted it ... A: That's fine that you had OneCare remove the file. Your HJT log looks clean, but I would just like ... | |
| Trojan: Win32/ADPclient | 2/22/2009 |
| Q: I have been fighting this all day. I did not do the HJT yet because I wasn't sure if you wanted it ... A: Start by running a Malwarebytes Anti-Malware scan, preferably in safe mode, then post me that log ... | |
| help please! | 2/21/2009 |
| Q: someone downloaded the A360 virus on my computer. i tried to delete it but it must still be there ... A: I assure you that HijackThis is not a virus, but A360 is malware, and is tough to get rid of. ... | |
| Trojan detected and patchy internet connection | 2/21/2009 |
| Q: My antivirus detected Exploit-PDF.f (Trojan) a few days ago, and there was a pop-up to download ... A: If you are the only computer on the network, I don't see anything that would open connections to the ... | |
| Search Engine Redirect | 2/19/2009 |
| Q: Firefox settings were fine. IE still seems to be working ok. I ran HJT to fix the requested file. ... A: I am so glad safe mode helped! It may be one of the extensions you have installed, but at least you ... | |
| Search Engine Redirect | 2/19/2009 |
| Q: Firefox settings were fine. IE still seems to be working ok. I ran HJT to fix the requested file. ... A: I have two suggestions for fixing Firefox. Try the first, and if it's not successful, the second. ... | |
| Search Engine Redirect - Part 2 | 2/19/2009 |
| Q: Received a message stating too many follow-ups and needed to ask another question. Sorry, it took ... A: One more file to fix, same way as before: O16 - DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} (Java ... | |
| Search Engine Redirect - Part 2 | 2/19/2009 |
| Q: Received a message stating too many follow-ups and needed to ask another question. Sorry, it took ... A: Did you set your browser for the following proxys: R1 - ... | |
| Malware Infection | 2/19/2009 |
| Q: I believe that I have a serious malware Infection. I also don't have sound in my speakers anymore. ... A: Unfortunately, those specs do not tell me about your audio drivers. Please download Everest Home ... | |
| Search Engine Redirect - Part 2 | 2/18/2009 |
| Q: Received a message stating too many follow-ups and needed to ask another question. Sorry, it took ... A: Please run HJT and click to do a Scan Only. Place a check mark in the box next to the following ... | |
| trojan | 2/18/2009 |
| Q: I do have another issue now, all of a sudden, that came up just today on my other pc. My other pc ... A: You are correct in that the links I gave you are descriptions of the infections. I thought that you ... | |
| Trojan detected and patchy internet connection | 2/18/2009 |
| Q: My antivirus detected Exploit-PDF.f (Trojan) a few days ago, and there was a pop-up to download ... A: Let's get another opinion to see if there is something that your anti-malware programs are missing. ... | |
| Search Engine Redirect | 2/18/2009 |
| Q: When I perform a search in Google or Yahoo (i.e. using IE or Firefox) and click on the results, I ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Save ... | |
| Search Engine Redirect | 2/18/2009 |
| Q: When I perform a search in Google or Yahoo (i.e. using IE or Firefox) and click on the results, I ... A: Yes, the log is fine now. First, I need you to run a Malwarebytes scan, preferably in Safe Mode. ... | |
| Search Engine Redirect | 2/18/2009 |
| Q: When I perform a search in Google or Yahoo (i.e. using IE or Firefox) and click on the results, I ... A: Your log file is not formatted, making it difficult to read. Your entries look like this: Running ... | |
| Trojan detected and patchy internet connection | 2/17/2009 |
| Q: My antivirus detected Exploit-PDF.f (Trojan) a few days ago, and there was a pop-up to download ... A: Please run HijackThis and click to do a Scan Only. Place a check mark in the box next to the ... | |
| Malware Infection | 2/16/2009 |
| Q: I believe that I have a serious malware Infection. I also don't have sound in my speakers anymore. ... A: Yes, the file is gone now, and the log is clean. By computer model, I meant for example HP 3600 or ... | |
| combofix and hijackthis logs | 2/16/2009 |
| Q: The All-Experts site here said I had already posted to you too many followups about the question, ... A: Sorry I could not get back to you yesterday. Your HJT log file is clean now, so your computer is ... | |
| followup windows update 0% | 2/16/2009 |
| Q: The All-Experts site here said I had already posted to you too many followups about the question, ... A: I'm glad that ComboFix did the job. I would like to check the log located at C:\ComboFix.txt, and ... | |
| Malware infection? | 2/16/2009 |
| Q: Malwarebytes eventually installed but just cannot get it to run. Combofix will not install on the ... A: I hate it when a computer gets obstinate! My advice is, on another computer, to download and burn ... | |
| followup windows update 0% | 2/16/2009 |
| Q: The All-Experts site here said I had already posted to you too many followups about the question, ... A: You may already have the Recovery Console installed, but if you do not, ComboFix will guide you on ... | |
| no windows update, possible malware | 2/15/2009 |
| Q: Recently my Windows XP SP3 pc has apparently become affected by virus(es), and the only unusual ... A: I'd be happy to comment on the article you mention. It was written as an ad-link for Spyware ... | |
| no windows update, possible malware | 2/15/2009 |
| Q: Recently my Windows XP SP3 pc has apparently become affected by virus(es), and the only unusual ... A: It seems Trend does not like competition. Make sure your browser is not being redirected...click ... | |
| no windows update, possible malware | 2/15/2009 |
| Q: Recently my Windows XP SP3 pc has apparently become affected by virus(es), and the only unusual ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Save ... | |
| Malware infection? | 2/15/2009 |
| Q: I'm afraid I cannot install malwarebytes on the infected machine - tried from a flash card & ... A: First try downloading and installing Malwarebytes in Safe Mode with Networking. On startup, keep ... | |
| Malware infection? | 2/15/2009 |
| Q: The HiJackThis log file follows. Hope I've got the formatting sorted out now. Logfile of Trend ... A: Yes, the log is good now. Let's start by running a Malwarebytes scan. Please download ... | |
| Malware infection? | 2/15/2009 |
| Q: Good day Brian I am experiencing exactly the same "symtoms" as Jess, a quetion posted to you on the ... A: Your log file is not formatted properly, so it is difficult to read. Your entries look like this: ... | |
| follow up | 2/14/2009 |
| Q: Man you don't stop until you have it right do you. I thought we were done cause my system was ... A: Yes, this follow-up is fine. And your HJT log file looks clean now, so ComboFix did the trick. You ... | |
| Malware Infection | 2/13/2009 |
| Q: I believe that I have a serious malware Infection. I also don't have sound in my speakers anymore. ... A: This is the only entry I see which I am unfamiliar with: C:\Documents and Settings\All ... | |
| Virus A360 | 2/13/2009 |
| Q: Can you please help me to delete virus A360 from my computer, nothing that i do is working. i have ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ... | |
| Assistance in regards of FU viral infection | 2/13/2009 |
| Q: Good day, My niece's PC had been affected by what I suspect is a Trojan, that was transferred via ... A: Your log file is not formatted properly, so it is difficult to read. Your entries look like this: ... | |
| Can't Login-Possible Malware or file corruption | 2/12/2009 |
| Q: My issue is similar to the one described ... A: In my answer to the mentioned question, I stated the problem could be malware. It could also have ... | |
| Malware! I think. | 2/12/2009 |
| Q: Got Hevr from AVG& Used combfix & now when i try to boot into windows, get bot date executiom ... A: Your log file is not formatted properly, so it is difficult to read. Your entries look like this: ... | |
| A360 Virus | 2/6/2009 |
| Q: I have a A360 virus on my computer i cant get on the Internet because its telling me that i have to ... A: First try the steps below in Safe Mode with Networking on your computer to see if the internet works ... | |
| Internet Explorer 6 | 2/6/2009 |
| Q: I cannot download anything at all, but i can browse the web. Problem is when I try to download ... A: Let's first check for malware. Start the computer in safe mode by tapping the F8 key continuously ... | |
| comp lock out | 2/5/2009 |
| Q: i think i have a virus that has locked me out of my comp. If im in normal mode and i click ANYTHING ... A: Unfortunately, it is looking like you will need to do a repair or a reinstall of Vista in order to ... | |
| cookies setting in explorer | 2/5/2009 |
| Q: a computer my children use was not working and infected with issue that I assumed were corrected ... A: AVG is good at preventing viruses from entering the computer. Unfortunately, if something does get ... | |
| comp lock out | 2/4/2009 |
| Q: i think i have a virus that has locked me out of my comp. If im in normal mode and i click ANYTHING ... A: I need for you to verify the integrity of your system files. Click Start->All ... | |
| comp lock out | 2/4/2009 |
| Q: i think i have a virus that has locked me out of my comp. If im in normal mode and i click ANYTHING ... A: Some programs will only scan and show results, fixing only after purchase of the full version. Try ... | |
| Blue screen - fails to boot up windows | 2/4/2009 |
| Q: After a lock up I restart the Windows XP and when it tries to boot up it comes up with blue screen ... A: So long as the computer is running normally again, freeing up disk space seems to be the way to go. ... | |
| cookies setting in explorer | 2/3/2009 |
| Q: a computer my children use was not working and infected with issue that I assumed were corrected ... A: There is still malware running on your system. Please download Malwarebytes' Anti-Malware to your ... | |
| 100% CPU Usage | 2/2/2009 |
| Q: Recently, my computer has been running very slowly. Task manager shows CPU usage at 100%. A process ... A: First, the scoop on slserv.exe: slserv.exe is flagged as a system process and does not appear to be ... | |
| Blocked by Buffer Overflow, Please HELP!! | 2/2/2009 |
| Q: I just woke up this morning and tried to access internet explorer and mcafee popped up a message ... A: The HJT log file is clean now. If you have any further problems, just let me know. You may ... | |
| explorer virus_i see your answer but... | 2/1/2009 |
| Q: when i open my widows task manager there is folder that its name is explorer and always is running ... A: The malware is still showing on the HJT log. Your Malwarebytes scan showed several trojan viruses, ... | |
| Blocked by Buffer Overflow, Please HELP!! | 2/1/2009 |
| Q: I just woke up this morning and tried to access internet explorer and mcafee popped up a message ... A: Please start HijackThis! and click to do a Scan Only. Place a check mark in the box next to the ... | |
| generic!artemis | 2/1/2009 |
| Q: How do I get rid of this? I am not an expert A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ... | |
| Blocked by Buffer Overflow, Please HELP!! | 2/1/2009 |
| Q: I just woke up this morning and tried to access internet explorer and mcafee popped up a message ... A: Yes, there is malware running on your system. Please download Malwarebytes' Anti-Malware to your ... | |
| Can someone use Skype to hack into my computer? | 2/1/2009 |
| Q: This morning, I wanted to copy and paste something into notepad, and, as happens, I forgot to copy ... A: I believe your concerns over the security of Skype are warranted, however, there is nothing ... | |
| Can someone use Skype to hack into my computer? | 2/1/2009 |
| Q: This morning, I wanted to copy and paste something into notepad, and, as happens, I forgot to copy ... A: Your HJT log is not formatted properly, and is difficult to read. Entries such as: ... | |
| Blue screen - fails to boot up windows | 1/31/2009 |
| Q: After a lock up I restart the Windows XP and when it tries to boot up it comes up with blue screen ... A: I would have to say that the small amount of free space can cause errors such as the one you ... | |
| Computer running very slow - especially internet | 1/31/2009 |
| Q: Brian, My computer is running extremely slow! I have broadband, so I should be running much ... A: There is no malware showing up on the scan, so we need to look elsewhere for the cause of the ... | |
| Virus & Security Programs | 1/31/2009 |
| Q: I am looking for a decent anti virus program. I basically use my computer for surfing the web, ... A: I find that it is almost always possible to clean a machine of infection using the right tools, ... | |
| TBS Website for Seinfeld | 1/31/2009 |
| Q: I like watching "Seinfeld" on TBS' website.Most of the time it will not play. The commercials play ... A: I get that problem a lot myself, particularly when viewing Yahoo! videos. Try downloading the ... | |
| explorer virus_i see your answer but... | 1/31/2009 |
| Q: when i open my widows task manager there is folder that its name is explorer and always is running ... A: Please download Malwarebytes' Anti-Malware to your desktopfrom here: ... | |
| my windows xp wont start | 1/31/2009 |
| Q: i have windows xp sp2 and as i downloaded a file and some windows poped up talking about "The ... A: This error is possibly related to malware on your system. If you can open a browser window in ... | |
| possible virus - not sure | 1/30/2009 |
| Q: Our network drive at work has strange files appearing and our IT person says that she has no idea ... A: It doesn't sound like a virus to me. What could be the purpose of a virus that creates empty, ... | |
| Girlfriend and Laptop Headaches | 1/30/2009 |
| Q: The Lady of the House, wants her laptop working again virus free! And, she's literally on my last ... A: Open HJT and run a Scan Only. Place a check mark next to the following items, close all open ... | |
| trojan virus | 1/28/2009 |
| Q: can you tell me what I need to do in order to remove a trojan virus? Thanks,Dave ANSWER: Hi Dave ... A: Please run a Malwarebytes scan, preferably in Safe Mode. Download Malwarebytes' Anti-Malware to ... | |
| trojan virus | 1/27/2009 |
| Q: can you tell me what I need to do in order to remove a trojan virus? Thanks,Dave A: Since there are so many trojans, determining which one you have will allow me to set up a removal ... | |
| laptop stacked | 1/27/2009 |
| Q: Brian! I have 3year old Toshiba Satellite M45 loptop.I did not have a problem before,but at the ... A: Have you tried booting into Safe Mode? If not, then turn on the laptop and continuously tap the F8 ... | |
| Internet Issue | 1/27/2009 |
| Q: Im having trouble surfing the net with success. Every time I click on a link, it would redirect me ... A: Please run HJT and click to do a Scan Only. Place a check mark in the box next to the following ... | |
| Internet Issue | 1/26/2009 |
| Q: Im having trouble surfing the net with success. Every time I click on a link, it would redirect me ... A: I need for you to run one more scan. Please download Malwarebytes' AntiMalware from here: ... | |
| Virus | 1/26/2009 |
| Q: My problem: Spyware guard 2008. This program appeard on my computer and I am unable to delete it. ... A: Let's see if we can't get Malwarebytes' running, because it is the best tool to clean out this pest. ... | |
| Internet Issue | 1/26/2009 |
| Q: Im having trouble surfing the net with success. Every time I click on a link, it would redirect me ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Save ... | |
| Combo Fix Log Part 3 | 1/26/2009 |
| Q: Brian, the log seems to be never ending... I was wondering if it would be easier for you to detect ... A: That shouldn't be necessary. Open HJT and click to do a Scan Only. Place a check mark in the box ... | |
| General Question-Wireless | 1/26/2009 |
| Q: Brian, My daughter has a Dell Vostro Laptop. She could not use the wireless internet at "Barnes and ... A: From what I understand, Barnes and Nobles charges a fee to use the wi-fi service in it's stores. ... | |
| WildTangent & HijackThis | 1/26/2009 |
| Q: Brian. I have two questions. (1) Whenever I run Spybot Search & Destroy program, I get a message ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Save ... | |
| malware making profane browser requests | 1/26/2009 |
| Q: My daughters Vista Ultimate computer has CyberSitter 10 and a popular anti-virus program installed ... A: As I stated before, I realize "it may not be the computer user's fault". Something is making the ... | |
| PC | 1/25/2009 |
| Q: Brian you previously helped me to clean up viruses on this PC and the internet now works much ... A: Yes, something is wrong, so we'll need to check hardware and software to determine where the problem ... | |
| malware making profane browser requests | 1/25/2009 |
| Q: My daughters Vista Ultimate computer has CyberSitter 10 and a popular anti-virus program installed ... A: From what I can see, the computer is not infected with any malware. From your HJT log, SP1 is ... | |
| WildTangent & HijackThis | 1/24/2009 |
| Q: Brian. I have two questions. (1) Whenever I run Spybot Search & Destroy program, I get a message ... A: WildTangent is tagged as adware or foistware by some search engines such as Spybot. The program ... | |
| trojan | 1/24/2009 |
| Q: I have been infected with the Hupigon13 Trajon I can finf it and delete it with spy bot but it comes ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ... | |
| how to stop popup | 1/23/2009 |
| Q: how to stop C:\recycled\SVCHOST.exe during startup my pc? A: This error is caused by the W32/Rungbu-C trojan. Let's try running a Malwarebytes scan, preferably ... | |
| virusremover2008 | 1/22/2009 |
| Q: Scan saved at 9:16:41 PM, on 1/21/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet ... A: Judy, Thank you for the kind words! Gheekro-fighting viruses for truth, justice, and the American ... | |
| virusremover2008 | 1/22/2009 |
| Q: Scan saved at 9:16:41 PM, on 1/21/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet ... A: Looks good from here. If there are problems with how it's running, just let me know. You ... | |
| virusremover2008 | 1/22/2009 |
| Q: I had to send the files in 3 emails to you. It was too long for allexpert format. Hope you can ... A: The log looks much better. Please open HJT and click to do a Scan Only. Place a check mark in the ... | |
| virusremover2008 | 1/21/2009 |
| Q: My 6th attempt to get this file to you! Logfile of Trend Micro HijackThis v2.0.2 Scan saved at ... A: You definitely have several nasties running. Let's try running a Malwarebytes scan, preferably in ... | |
| my infected computer - Followup | 1/21/2009 |
| Q: Malware Infection – Jan 2008 My computer, an HP Pavilion a1010n, XP Home, is badly infected ... A: ComboFix should take no longer than 20 minutes to run. Try running it once again, this time in Safe ... | |
| Girlfriend and Laptop Headaches | 1/20/2009 |
| Q: The Lady of the House, wants her laptop working again virus free! And, she's literally on my last ... A: Open HJT and run a Scan Only. Place a check mark in the box next to the following items, close any ... | |
| System Security | 1/20/2009 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:50:30 PM, on 1/17/2009 Platform: Windows ... A: The Full Scan should take no more than a few hours to complete, most of the time much less. Most ... | |
| app error | 1/19/2009 |
| Q: When I Close internet explorer I get the following..The instruction at "0x021a7902" referenced ... A: Please try the following to clear the temporary Internet files and the history cache: 1. Start ... | |
| Girlfriend and Laptop Headaches | 1/19/2009 |
| Q: The Lady of the House, wants her laptop working again virus free! And, she's literally on my last ... A: From your log, it seems that you have two antivirus programs, AVG and NOD32, running on the laptop. ... | |
| System Security | 1/18/2009 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:50:30 PM, on 1/17/2009 Platform: Windows ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| my infected computer | 1/17/2009 |
| Q: Malware Infection – Jan 2008 My computer, an HP Pavilion a1010n, XP Home, is badly infected ... A: I wish that I could help you with the latter question, but I lack the forensic tools and government ... | |
| taskbar dissapears | 1/11/2009 |
| Q: i have the same problem as the other guy i believe it was question in 2007 ..so my taskbar ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| virus on new computer for christmas.please help | 1/10/2009 |
| Q: My sister and I just got laptops for Christmas. Both are Acers(they used to just make ... A: Since the computer is not able to start, either normally or in Safe Mode, I think that this may not ... | |
| RE: USB flash disc locked | 1/7/2009 |
| Q: I have a USB flash disc which refuses to get rid of its worms,& viruses, despite the fact i also ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| My Computer restarts itself as soon as the desktop is displayed | 1/7/2009 |
| Q: I have recently encountered a problem where my PC would load up everything and as soon as it would ... A: Run HJT and click the Scan Only button. Place a check mark in the box next to the following items, ... | |
| cant see any pictures online....my computer is really messed up | 1/7/2009 |
| Q: help my PC is totally messed up. I just bought defender pro 2009 at walmart to help clean up the ... A: You're not being a pain, and I can certainly understand the frustration. I will send you the files ... | |
| Viruses | 1/7/2009 |
| Q: you have helped me before, and sadly I've gotten into more trouble, I have a bunch of problems, the ... A: Run HJT and click the Scan Only button. Place a check mark in the box next to the following items, ... | |
| Keyboard- ongoing. | 1/7/2009 |
| Q: I did all you suggested in your previous email. I checked Toshibas website and they had 27 drivers ... A: OK, I'm starting to run out of ideas here. I don't see any driver directly related to the keyboard, ... | |
| Viruses | 1/6/2009 |
| Q: you have helped me before, and sadly I've gotten into more trouble, I have a bunch of problems, the ... A: You have at least one very nasty trojan running on your system. Please download Malwarebytes' ... | |
| My Computer restarts itself as soon as the desktop is displayed | 1/6/2009 |
| Q: I have recently encountered a problem where my PC would load up everything and as soon as it would ... A: Glad to hear the rebooting stopped. Norton is so intertwined with Windows that it even runs in Safe ... | |
| Antivirus2009 adware | 1/6/2009 |
| Q: A couple of weeks ago, a popup came up that looked like from microsoft, and showed a scan starting ... A: Please run a Malwarebytes scan, preferably in Safe Mode. Download Malwarebytes' Anti-Malware to ... | |
| AntiVirus2009 virus | 1/5/2009 |
| Q: a few weeks back the pops started for antiVirus 2009 which looks like a real windows program. Panda ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| My Computer restarts itself as soon as the desktop is displayed | 1/5/2009 |
| Q: I have recently encountered a problem where my PC would load up everything and as soon as it would ... A: You definitely have some malware in there. I will need you to run a few scans in Safe Mode with ... | |
| Vundo problem | 1/5/2009 |
| Q: Yep, certainly made a difference! Thanks! It all seems to be working fine now although STOPZilla is ... A: Open HJT and click to run a Scan Only. Place a check mark in the box next to the following items, ... | |
| cant see any pictures online....my computer is really messed up | 1/5/2009 |
| Q: help my PC is totally messed up. I just bought defender pro 2009 at walmart to help clean up the ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Save ... | |
| vundo | 1/5/2009 |
| Q: I have a virus or trojan which I am reasonably sure is vundo. I've tried to get rid of it using ... A: Well that certainly helped things, I'm sure! Still need to clean up some stuff, though. Download ... | |
| Disappearing Desktop Icons | 1/4/2009 |
| Q: I allowed my son access to my laptop, after he shut it down when I restarted it my desktop icons + ... A: I'd be happy to help. First thing I need you to do is flush out your System Restore Points by ... | |
| vundo | 1/4/2009 |
| Q: I have a virus or trojan which I am reasonably sure is vundo. I've tried to get rid of it using ... A: Try turning off wordwrap on your notepad settings, because the log format is hard to read spread out ... | |
| MyWebMySearch | 1/4/2009 |
| Q: too many follow-ups so had to start a new thread. i checked and removed the items you named on HJT ... A: It's pretty hard to see that one you posted here. If you can, please send it to me at ... | |
| Think I have been infected. | 1/4/2009 |
| Q: Brian, could you help me, Mahalo! Post #1 New Member OS: Vista Logfile of Trend Micro ... A: Aloha Pat What are the symptoms to make you believe your computer is infected? Run a Malwarebytes ... | |
| Hijack, redirect in search | 1/4/2009 |
| Q: Here is the problem. Using either Firefox or IE and going to home page for google (or yahoo - ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ... | |
| Extracting files | 1/3/2009 |
| Q: I am having trouble loading my desktop. The background appears but no icons or start bar. Prior to ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ... | |
| Keyboard- ongoing. | 1/3/2009 |
| Q: I had too many ongoing questions and was asked to write another question! Pasted below are the ... A: The next step is to look into your keyboard settings. Try going into the Control Panel under ... | |
| Keyboard- ongoing. | 1/3/2009 |
| Q: I had too many ongoing questions and was asked to write another question! Pasted below are the ... A: Yes, click Start->Control Panel->Add/Remove Programs then look for the program to uninstall from the ... | |
| Keyboard- ongoing. | 1/3/2009 |
| Q: I had too many ongoing questions and was asked to write another question! Pasted below are the ... A: I just noticed that you have two antivirus programs running in your log...AVG and Antivir. You ... | |
| Infected Computer (follow up) | 1/3/2009 |
| Q: Sorry I had to ask a new question and not a follow up, I was no longer allowed to ask a follow up ... A: To be honest, I never recommend ZA to folks looking for a stand-alone firewall. I have had nothing ... | |
| Dodgy keyboard | 1/2/2009 |
| Q: My keyboard seems to be doing weird things. The letter 'k' will log me out, the letter 'i' does this ... A: I don't believe that the MBAM log you posted was correct. No matter however, as the entries I saw ... | |
| Dodgy keyboard | 1/2/2009 |
| Q: My keyboard seems to be doing weird things. The letter 'k' will log me out, the letter 'i' does this ... A: There are a few instances of malware in the HJT log, so I will need you to run a scan as follows: ... | |
| Dodgy keyboard | 1/2/2009 |
| Q: My keyboard seems to be doing weird things. The letter 'k' will log me out, the letter 'i' does this ... A: The Refuse Collector would be very pleased if you tossed it, but before you give him a late ... | |
| virtual memory | 1/2/2009 |
| Q: I have windows 2000 XP home edition. I keep getting messages that my virtual memory is too minimum. ... A: I need a bit more information to give you a proper response to your questions. Please Download ... | |
| Can't access Google Search results | 1/1/2009 |
| Q: My computer will not allow me to access internet sites that in a Google search. If in type a search ... A: Browser redirects are usually the result of adware installed on the computer. Follow the ... | |
| adware | 12/31/2008 |
| Q: I talked to you recently. Here's the new log and another HJT log. Malwarebytes' Anti-Malware 1.31 ... A: We just need to finish cleaning and you should be good to go. Run HijackThis. Click the 'Do a ... | |
| urgent pc is hacked i think,..,.... | 12/31/2008 |
| Q: dll and also it comes could not initiate page ... Iam so worried after I downloaded this PPT ... A: The error message is related to SigmaTel Audio drivers, so without further information regarding the ... | |
| Infected Computer | 12/31/2008 |
| Q: I am having problems with my computer and I have been trying to solve them on my own however I am ... A: Been trying to come up with a solution for you, but aside from the firewall preventing the updates, ... | |
| adware | 12/31/2008 |
| Q: I talked to you recently. Here's the new log and another HJT log. Malwarebytes' Anti-Malware 1.31 ... A: The HJT log file was cut short in your last message. Please resubmit so that I can check for ... | |
| Infected Computer | 12/31/2008 |
| Q: I am having problems with my computer and I have been trying to solve them on my own however I am ... A: My first thought is that Spybot is preventing the updates of the other programs. If you can, test ... | |
| adware | 12/30/2008 |
| Q: I recently installed Norton's 2009, yet I'm still getting adware. On certain websites some of the ... A: There is indeed malware running on your system. Let's first try running a Malwarebytes scan, ... | |
| Infected Computer | 12/27/2008 |
| Q: I am having problems with my computer and I have been trying to solve them on my own however I am ... A: Let's try fixing some of the HJT entries to see if that improves things. Open HJT and run a Scan ... | |
| computer mouse | 12/27/2008 |
| Q: My mouse jumps to the top of the screen sometimes and you can move it but it some times just jumps ... A: Jumping mice are usually caused by bad connections in the wire leading to the computer, or in the ... | |
| virus | 12/27/2008 |
| Q: i am in deep trouble. i have a really slow computer to start with (windows xp) but recently it got ... A: My apologies for the delay in response, as the Holidays have been quite busy. Let's try running a ... | |
| MyWebMySearch | 12/27/2008 |
| Q: too many follow-ups so had to start a new thread. i checked and removed the items you named on HJT ... A: The only entry I can see that might be causing the problem is the AskSearchBar, so I suggest ... | |
| MyWebMysearch | 12/25/2008 |
| Q: i use AVG 8 free and Malwarebytes along with Spybot S&D and have noticed something weird. (i am ... A: Two hours is not unusual. Even twice that would not be considered long for drives with a great deal ... | |
| one seriously messed up computer cont. | 12/25/2008 |
| Q: Here's the new hijack log and the combofix. And it still wont let me uninstall anything, don't know ... A: Your HJT log file is clean. If you are continuing to have the uninstall problem, first try ... | |
| one seriously messed up computer | 12/25/2008 |
| Q: My mother has really screwed up this one. The computer gets pop ups(only with a browser open) but I ... A: Good. Now I need for you to run one more program. Please follow the instructions below to run ... | |
| one seriously messed up computer | 12/24/2008 |
| Q: My mother has really screwed up this one. The computer gets pop ups(only with a browser open) but I ... A: That is quite a nasty Vundo trojan your mother had running. Please start HJT and run a Scan Only. ... | |
| Need solution to fix my laptop | 12/24/2008 |
| Q: i got a virus on my laptop 2 days ago, it pop up a window something like 'request for signature ... A: You could try downloading the file in Safe Mode With Networking. If that does not work, download it ... | |
| internet explorer | 12/24/2008 |
| Q: When I am online (with my laptop) I get a message that Internet Explorer is not responding and then ... A: According to Microsoft, "Internet Explorer problems can be caused by a number of things. And it is ... | |
| one seriously messed up computer | 12/24/2008 |
| Q: My mother has really screwed up this one. The computer gets pop ups(only with a browser open) but I ... A: Start by downloading and running Malwarebytes' AntiMalware from here: ... | |
| MyWebMysearch | 12/23/2008 |
| Q: i use AVG 8 free and Malwarebytes along with Spybot S&D and have noticed something weird. (i am ... A: My apologies for not responding. I have been backlogged and with Christmas upon us, have not had ... | |
| Suspected Virus-Need help | 12/23/2008 |
| Q: This is my mother-in-law's computer so I don't know how the computer became infected but I'm pretty ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ... | |
| RunDLL | 12/23/2008 |
| Q: Every time I turn my computer on, this message appears after the desktop loads: RunDLL Error ... A: According to Prevx, the file called CPMSKY.DLL is considered unsafe. CPMSKY.DLL has been seen to ... | |
| Need solution to fix my laptop | 12/22/2008 |
| Q: i got a virus on my laptop 2 days ago, it pop up a window something like 'request for signature ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ... | |
| Please help me, sir! | 12/22/2008 |
| Q: my computer is definitely infected..and i'm currently using the directory services restore mode. the ... A: Please follow the instructions below to run ComboFix: 1. Download this file to your desktop - ... | |
| virus | 12/21/2008 |
| Q: i am in deep trouble. i have a really slow computer to start with (windows xp) but recently it got ... A: Limewire is not dangerous, but any files you download from P2P could be. Let's take a look at ... | |
| MyWebMysearch | 12/18/2008 |
| Q: i use AVG 8 free and Malwarebytes along with Spybot S&D and have noticed something weird. (i am ... A: Let's have a look at an HJT log to see if any malware is showing up. Please download HijackThis to ... | |
| Help!! WinWeb Security Breach | 12/15/2008 |
| Q: I'm infected with Win Web Security registry files need to get rid of the files and pop ups by ... A: Just found some information for you from another web forum: WARNING: Winweb Security is a SCAM! DO ... | |
| Help!! WinWeb Security Breach | 12/15/2008 |
| Q: I'm infected with Win Web Security registry files need to get rid of the files and pop ups by ... A: Please follow the instructions as I have written them so that we can fix the problem. As I stated ... | |
| Help!! WinWeb Security Breach | 12/15/2008 |
| Q: I'm infected with Win Web Security registry files need to get rid of the files and pop ups by ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ... | |
| Trojan.Win32.Obfuscated.wib | 12/12/2008 |
| Q: I have some strange virus i guess.... I have no idea why f-secure nor Spybot can get rid of it. ... A: Spybot would not locate the trojan because it is generally an anti-spyware program, not an ... | |
| Anti-Virus telling of problem | 12/12/2008 |
| Q: I was told of an update for the Avira AntiVirus. When I clicked to get it, my PC had a window ... A: You have to delete the lock file. It is usually located in C:\Documents and ... | |
| malware/trojan virus | 12/12/2008 |
| Q: When I started up my computer today, after maybe three minutes I got a warning saying that malware ... A: I will need a bit more information in order to help you. Please download HijackThis to your desktop ... | |
| Trojan.Win32.Obfuscated.wib | 12/12/2008 |
| Q: I have some strange virus i guess.... I have no idea why f-secure nor Spybot can get rid of it. ... A: F-secure is trying to delete the file located in your System Restore folder, but Windows will not ... | |
| System Grinding to a Hault | 12/11/2008 |
| Q: When I restarted my computer today for the first time since defragging it still took 9 minutes to ... A: Your log file is clean, so there is no malware causing the error. You don't say which Office ... | |
| A torjan took control of my pc | 12/11/2008 |
| Q: Ok ... Am not much into softwares but I'll try my best. I downloaded some files from internet and I ... A: Start your computer in Safe Mode with Networking by continuously tapping the F8 key on boot until a ... | |
| BROWSER HIJACKER(virusresponse2009) | 12/11/2008 |
| Q: i cant connect to internet explorer coz of the virusresponse2009 virus i have the internet ... A: Are you receiving any errors when trying to access the internet? I do not see any problem in the ... | |
| HIJACK THIS LOG | 12/8/2008 |
| Q: My computer has started to freeze regularly and programs stop responding and sometimes when im in a ... A: I'm very sorry for not responding sooner. As you can understand, this is a very hectic time of ... | |
| Inability To Go Online | 12/8/2008 |
| Q: Made the mistake of taking up offer of scanning my laptop with a evaluating copy of antivirus 2009 ... A: I'm very sorry for not responding sooner. As you can understand, this is a very hectic time of ... | |
| virus | 12/7/2008 |
| Q: I'm haveing difficulties with my computer, im recieving multiple pop ups, stating that I must ... A: I am guessing the items were removed on reboot the first time, so I'm sorry for the rescan. The HJT ... | |
| Inability To Go Online | 12/7/2008 |
| Q: Made the mistake of taking up offer of scanning my laptop with a evaluating copy of antivirus 2009 ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| HIJACK THIS LOG | 12/7/2008 |
| Q: My computer has started to freeze regularly and programs stop responding and sometimes when im in a ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| Browswer hijack | 12/6/2008 |
| Q: I can't seem to get rid of this. Browser is hijacked. Here is log but log doesn't show: 02-BHO:(no ... A: Try booting into Safe Mode with Networking. If you are unsure how this is done, there is a complete ... | |
| possible infection | 12/6/2008 |
| Q: My note book has a 60 GB hard drive. The files and programs stored on it total about 28 GB. However ... A: It's unlikely a virus would take up that much space on the drive. One suggestion to see what is ... | |
| virus | 12/6/2008 |
| Q: I'm haveing difficulties with my computer, im recieving multiple pop ups, stating that I must ... A: Yes, you can run HJT as administrator. You have many instances of malware, however, you neglected ... | |
| virus | 12/5/2008 |
| Q: I'm haveing difficulties with my computer, im recieving multiple pop ups, stating that I must ... A: I'd be more than happy to help you out here. You have some very nasty trojans running. Let's first ... | |
| Browswer hijack | 12/4/2008 |
| Q: I can't seem to get rid of this. Browser is hijacked. Here is log but log doesn't show: 02-BHO:(no ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| scan update... | 12/2/2008 |
| Q: I have done sfc /scannow and the chkdsk, but...they ask teh CD XP Prof (but I have,Legally, home ... A: Yes, we all need patience :-) I do not see any malware running which would cause the problems you ... | |
| bug??? | 12/2/2008 |
| Q: my computer is redirecting me to certain web pages when I try to do a search. I may put in ... A: Please start HJT and run a Scan Only. Place a check mark in the box next to the items below, close ... | |
| pressing a key causes programs to open | 12/2/2008 |
| Q: My wife's PC has an intermittent fault where pressing certain letter keys causes programs to open. ... A: First thing to check would be the keyboard itself. Borrow another keyboard and see if the PC still ... | |
| bug??? | 12/2/2008 |
| Q: my computer is redirecting me to certain web pages when I try to do a search. I may put in ... A: I need you to first clean out your temp files. Please click Start->Run then type cleanmgr and click ... | |
| bug??? | 12/2/2008 |
| Q: my computer is redirecting me to certain web pages when I try to do a search. I may put in ... A: It does seem like you have a BHO redirecting your web pages. Let's see exactly what we are dealing ... | |
| Hijackthis Log! | 11/30/2008 |
| Q: Here is the "Hijack this" log of my mothers computer! It is running really slow on start up and it ... A: Please run HJT and click to do a Scan Only. Place a check mark in the box next to the following ... | |
| Hijackthis Log! | 11/29/2008 |
| Q: Here is the "Hijack this" log of my mothers computer! It is running really slow on start up and it ... A: You didn't say which malware scans you have done, but there are still a few unwanted processes ... | |
| scan update... | 11/29/2008 |
| Q: I have done sfc /scannow and the chkdsk, but...they ask teh CD XP Prof (but I have,Legally, home ... A: Due to the recent Thanksgiving holiday, I have not been available to answer your question, so I ... | |
| spyware and adwares | 11/28/2008 |
| Q: i am not able to post more follow upto my question ... A: The log file is clean. You do, however, need to install some form of antivirus protection. I ... | |
| scan update... | 11/26/2008 |
| Q: I have done sfc /scannow and the chkdsk, but...they ask teh CD XP Prof (but I have,Legally, home ... A: XP Home should work just as well...did you try to use it when scannow asked for a disk? The error ... | |
| Worm Autorun.MSC | 11/26/2008 |
| Q: on this computer Trend Micro keeps popping up with messages about a virus that has infected the ... A: Your HJT log looks good. You have more than one antivirus program running at the same time. They ... | |
| Worm Autorun.MSC | 11/25/2008 |
| Q: on this computer Trend Micro keeps popping up with messages about a virus that has infected the ... A: Please download ComboFix to your desktop from here: ... | |
| Trojan Virus | 11/24/2008 |
| Q: I searched your website and found a question that someone else posted, that is actually the same ... A: Please clarify: "after we did what you had told someone else to do, it won't start in safe mode or ... | |
| Problem | 11/24/2008 |
| Q: Model : HP Pavillion dv2842se OS : Windows XP SP2 AV : Kaspersky Internet Security 7.0 Browser : ... A: Due to the recent Thanksgiving holiday, I have not been available to answer your question, so I ... | |
| virus | 11/24/2008 |
| Q: A few days ago, our computer went completely blank.. only the wallpaper is showing. There are no ... A: I'm very glad that things are back to normal. There are a few things left to clean up. Open HJT ... | |
| Trojan Virus | 11/23/2008 |
| Q: I searched your website and found a question that someone else posted, that is actually the same ... A: I will do my best to get you back up and running. I need to find out what we are dealing with. ... | |
| virus | 11/23/2008 |
| Q: A few days ago, our computer went completely blank.. only the wallpaper is showing. There are no ... A: From the Task Manager, click File->New Task(Run), then type cleanmgr, click OK, and run the cleanup ... | |
| Computer Virus | 11/22/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:26:56 PM, on 11/13/2008 Platform: Windows ... A: The first log was indeed formatted properly. Compare the first few lines of the two: 1st: Running ... | |
| spyware and adwares | 11/22/2008 |
| Q: i suspect spyware and adwares in my laptop pls help me to identify them. Hijackthis log Logfile of ... A: You still have a BHO in the form of the Rediff Toolbar. Rediff Toolbar is browser plug-in that ... | |
| Windows doesn't boot up | 11/22/2008 |
| Q: I have an Acer aspire 3000 laptop. When I try to turn my computer on all I get is the green light ... A: I have been unable to find much information on why this is happening, however, I have found quite a ... | |
| virusscan update and other | 11/21/2008 |
| Q: I have AVG-free, during several days I can't update this anymore. Also when I want to go on my ... A: I think that we will have to start looking somewhere else, as your HJT log appears normal. I would ... | |
| virusscan update and other | 11/20/2008 |
| Q: I have AVG-free, during several days I can't update this anymore. Also when I want to go on my ... A: Start HJT and click the button that says Scan Only. Place a check mark in the box next to the ... | |
| spyware and adwares | 11/20/2008 |
| Q: i suspect spyware and adwares in my laptop pls help me to identify them. Hijackthis log Logfile of ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| Problem "untrusted publisher" for any downloaded file | 11/19/2008 |
| Q: Model : HP Pavillion dv2842se OS : Windows XP SP2 AV : Kaspersky Internet Security 7.0 Browser : ... A: This problem can occur due to many causes, but I don't feel like it is virus related from what you ... | |
| virusscan update and other | 11/19/2008 |
| Q: I have AVG-free, during several days I can't update this anymore. Also when I want to go on my ... A: I'd be happy to help you once again. 1. Download combofix and save it to Desktop: ... | |
| Computer Virus | 11/15/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:26:56 PM, on 11/13/2008 Platform: Windows ... A: Sorry for the delay as I was away for the weekend. In what way is the system not functioning? The ... | |
| Follow Up Post About Malware | 11/14/2008 |
| Q: You did a recommendation to another user to download HijackThis and fix some issues with a ... A: Please open HJT and run a Scan Only. Place a check mark in the box next to the following items, ... | |
| Malware of some sort? | 11/13/2008 |
| Q: You did a recommendation to another user to download HijackThis and fix some issues with a ... A: There is no personal information listed in a HJT log. The log is used to determine what processes, ... | |
| Computer Virus | 11/13/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:26:56 PM, on 11/13/2008 Platform: Windows ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ... | |
| Slow computers - Trojan? | 11/10/2008 |
| Q: Hi Sheila Your laptop seems to be well configured. It should be able to run all your apps without ... A: For the laptop, IE7's settings may have been compromised due to the spyware, and removing the ... | |
| WoW Error | 11/9/2008 |
| Q: Here's my HijackThis log file: ================== Logfile of Trend Micro HijackThis v2.0.2 Scan ... A: Open HJT and run a Scan Only. Place a check mark in the box next to the following items, then close ... | |
| Trojan problem? - slow computers | 11/8/2008 |
| Q: "I am really hoping you can help as I have spent many hours trying to clean both my systems – ... A: Your laptop seems to be well configured. It should be able to run all your apps without slowing ... | |
| McAffee?? | 11/8/2008 |
| Q: I enabled parental control using McAffee. I want to disenable it. I contacted McAffee and they ... A: From the McAfee Forums: How to disable parental controls: 1) Open McAfee SecurityCenter and click ... | |
| WoW Error | 11/8/2008 |
| Q: Here's my HijackThis log file: ================== Logfile of Trend Micro HijackThis v2.0.2 Scan ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ... | |
| Trojan problem? - slow computers | 11/8/2008 |
| Q: "I am really hoping you can help as I have spent many hours trying to clean both my systems – ... A: Because I get easily confused, let's work on one PC at a time. :-) The main problem I see with the ... | |
| Trojan problem? - slow computers | 11/8/2008 |
| Q: "I am really hoping you can help as I have spent many hours trying to clean both my systems – ... A: I am sorry that I did not return your email. It may have been mistakenly sent to my spam folder. ... | |
| trojan | 11/6/2008 |
| Q: I have a trojan virus that I can not get rid of "virusresponse2009". It's posing as virus protection ... A: Please download HijackThis to your desktop from here: ... | |
| Systemhper.dll | 11/6/2008 |
| Q: Ok Brian. I tried and follow other techniques in other questions but it doesn't seem to help my ... A: First, let's do some maintenance. Download and run the Norton Removal Tool from here: ... | |
| persistant virus | 11/4/2008 |
| Q: Im asking this question as regards to my friends computer, in which that i use just like its my own. ... A: Please download HijackThis to your desktop from here: ... | |
| hijacker computer virus | 11/2/2008 |
| Q: From what I understand I have some sort of host hijacker virus. It doesn't let me view or download ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ... | |
| hijacker computer virus | 11/1/2008 |
| Q: From what I understand I have some sort of host hijacker virus. It doesn't let me view or download ... A: It's not that hard. Download TrendMicro HijackThis! from the following link: ... | |
| Virus? | 10/31/2008 |
| Q: On Tuesday morning of this week my computer started having problems. Usually I hit Internet ... A: You have a rogue spyware application installed. Please download Malwarebytes' Anti-Malware to your ... | |
| False spyware alerts and desktop and taskbar problems | 10/30/2008 |
| Q: Since deleting and rebooting my copy of Kaspersky I have had a number of pop ups on my desktop ... A: Sorry to hear about your laptop nightmare. It sounds like the malware corrupted the Windows system ... | |
| kasperski 2009 | 10/30/2008 |
| Q: I recently installed Kasperski 2009 on my computer. I removed all other virus protection, etc. ... A: Kaspersky may not have been installed properly due to the malware that you have running. Download ... | |
| it's me again | 10/30/2008 |
| Q: It said too many follow ups, ask a new question. So how do I paste it on a new question? How did you ... A: LOL! It was just a guess! :-) Click to follow-up this question, then place the cursor in the box ... | |
| McAfee AntiVirus Message? | 10/29/2008 |
| Q: McAfee is sending me an alert to either trust or delete a program that I am not sure about. It is a ... A: According to McAfee, the RemAdm-VNC "detection is for remote admin tool VNC. However, these ... | |
| Pc shutdown | 10/29/2008 |
| Q: I am having troubles with my computer shutting down all the time. I'll be online then click it turns ... A: Don't sweat it. When notepad opens, right click inside and choose "Select All", then right click on ... | |
| AVG 8.0 Scheduled Scan | 10/27/2008 |
| Q: I am using the Scheduled Scan function in AVG 8.0 with XP/SP3 and have it set to run daily at 01:30. ... A: I have been researching an answer, so I apologize for the delay in getting back to you. Yes, I ... | |
| atlsystem837846.exe detected by SONAR | 10/27/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:50:03 AM, on 10/27/2008 Platform: Windows ... A: I'm going to ask that you repost this logs, as it is missing the proper format. Your log should ... | |
| Pc shutdown | 10/26/2008 |
| Q: I am having troubles with my computer shutting down all the time. I'll be online then click it turns ... A: Let's first see if a virus is the cause. If you can, please download HijackThis to your desktop ... | |
| wowcraft keylogger | 10/26/2008 |
| Q: I found your response to Kevin's trouble with the same thing, but the specific follow up you had for ... A: I'm going to ask that you repost the log, as it is missing the proper format. Your log should look ... | |
| Computers run slowly - trojan problems? | 10/26/2008 |
| Q: This is a long post! Info: Desktop and Laptop both running XP Pro SP 3 Comodo and Zone Alarm ... A: I'm going to ask that you repost these logs, as they are missing the proper format. Your logs ... | |
| False spyware alerts and desktop and taskbar problems | 10/25/2008 |
| Q: Since deleting and rebooting my copy of Kaspersky I have had a number of pop ups on my desktop ... A: Not a bother at all. That's what I'm here for. Let's start by running a Malwarebytes scan, ... | |
| slow computer | 10/25/2008 |
| Q: my computer is very slow since few day. I do a hijackthis scan and i whant to know if you see a ... A: Run HijackThis and click to do a Scan Only. Place a check mark next to the following items, close ... | |
| slow computer | 10/24/2008 |
| Q: my computer is very slow since few day. I do a hijackthis scan and i whant to know if you see a ... A: Yes, there is a trojan running. Please download Malwarebytes' Anti-Malware (the French version is ... | |
| Monitor | 10/23/2008 |
| Q: I asked a question about my monitor powering off sometimes on it's own recently. I found out that if ... A: It sounds like there is a loose connection to the power supply. By taking the monitor apart and ... | |
| infostealer.wowcraft | 10/23/2008 |
| Q: Brian. i had to start a new question because it said i had asked too many. I did not think to tell ... A: You need to uninstall one of the antivirus programs. They are conflicting and hampering the ... | |
| infostealer.wowcraft | 10/22/2008 |
| Q: Brian, I recently had a trojan get on my pc known as infostealer.wowcraft. Unfortunately i didnt ... A: Turn off Norton. Flush your System Restore points by following the guide here: ... | |
| infostealer.wowcraft | 10/22/2008 |
| Q: Brian, I recently had a trojan get on my pc known as infostealer.wowcraft. Unfortunately i didnt ... A: Open HJT and run a Scan Only. Place a check mark next to the following items, close all open ... | |
| virus? | 10/22/2008 |
| Q: I keep having problems with my computer previously I've paid to have it cleaned and the program ... A: I will do my best to help you here. Please download Malwarebytes' Anti-Malware to your desktop from ... | |
| Antivirus Software Closes Internet Explorer | 10/20/2008 |
| Q: I have AVG8 Free Edition installed on my PC which is equipped with XP. I attempted to update the ... A: There are a few things to try. I would first try accessing programs and scans from Safe Mode (keep ... | |
| hidserv error popup/other | 10/19/2008 |
| Q: I get a popup every time I start my computer that says hidserv error - will create an error log...in ... A: Download http://www.downloads.subratam.org/KillBox.zip then unzip it to the desktop. Restart your ... | |
| An activex object ivpsvmpgr.exe continues to load on my computer | 10/19/2008 |
| Q: Below is your request for the HijackThis logfile from my computer - I asked this question about ten ... A: Restart the computer in Safe Mode by continuously tapping the F8 key on boot until a black screen ... | |
| Antivirus | 10/18/2008 |
| Q: My computer has been infected by some viruses.Whenever i start my pc,the folder of my documents open ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| AVG -ANTI -VIRUS FREE | 10/18/2008 |
| Q: CAN YOU PLEASE TELL ME IF THIS SOFTWARE IS WORTH INSTALLING. WILL TAKE CARE OF MOST PROBLEMS ... A: Usually the software that comes free from an ISP is a watered-down version of the paid software and ... | |
| hidserv error popup/other | 10/18/2008 |
| Q: I get a popup every time I start my computer that says hidserv error - will create an error log...in ... A: You do have some malware installed and running, including a trojan and adware. Please download ... | |
| An activex object ivpsvmpgr.exe continues to load on my computer | 10/18/2008 |
| Q: Below is your request for the HijackThis logfile from my computer - I asked this question about ten ... A: 1. Uninstall MBAM. 2. Reboot. 3. Run CCleaner ... | |
| Computer very slow again | 10/18/2008 |
| Q: You have helped me in the past. My computer is running very slow again. No error messages, just ... A: Please open HijackThis and click Scan Only. Place a check mark in the box next to the following ... | |
| Computer very slow again | 10/17/2008 |
| Q: You have helped me in the past. My computer is running very slow again. No error messages, just ... A: You have a program running called NetSetter/Marketscore. This program is spyware, and will slow ... | |
| An activex object ivpsvmpgr.exe continues to load on my computer | 10/17/2008 |
| Q: Below is your request for the HijackThis logfile from my computer - I asked this question about ten ... A: You do indeed have malware installed. Please download Malwarebytes' Anti-Malware to your desktop ... | |
| Check my log file ( PC is too slow) | 10/17/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 11:55:10 PM, on 10/16/2008 Platform: Windows ... A: The log is clean. It may help to read the following article from Microsoft called "Restore Your ... | |
| Virus Identification & Cure | 10/13/2008 |
| Q: I came home and started my computer, tried to enter password on Vista Start Up page and as soon as I ... A: Turn off the PC. Unplug your keyboard and mouse, then plug them back in, making sure the connection ... | |
| Trojan Viruses have taken over | 10/11/2008 |
| Q: Trojan and backdoor viruses have taken over my computer. It will not turn run any operating systems. ... A: First thing I would do is open the computer (you didn't specify laptop or PC) and check the RAM. ... | |
| Monitor | 10/11/2008 |
| Q: I have a LG monitor which is approx.10 months old. I had difficulty powering it up right out of the ... A: Since it is under warranty, my first course of action would be to contact LG tech support. The ... | |
| Check my log file | 10/11/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:56:22 PM, on 10/11/2008 Platform: Windows ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| computer Infection | 10/10/2008 |
| Q: I have a Dell XPS desktop that keeps showing in the task bar on the bottom right I have a infection ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| WINDOWS32/SHOCK ERROR | 10/10/2008 |
| Q: thx 4 help 2 date, unfortunately problem not solved - it definately says ... A: Could you please post me a new HJT log? I don't have one after the ComboFix scan. I want to ... | |
| Check the log file | 10/10/2008 |
| Q: Please check my Hijack this logfile. --------------logfile------------ Logfile of Trend Micro ... A: Your HJT log is not formatted so that I can read it properly. Please run another scan, then when ... | |
| Processes & CPU usage | 10/8/2008 |
| Q: I have a question. Not sure if it's a malware or hardware problem. The process slserv.exe (& ... A: You do have a trojan on the system, no doubt causing most of the problems. Please download ... | |
| error message loading DLL | 10/8/2008 |
| Q: When I start up my computer, I get an error message that says: Error loading ... A: The HJT you posted after the Malwarebytes scan is the same as the one previously given. Please scan ... | |
| error message loading DLL | 10/7/2008 |
| Q: When I start up my computer, I get an error message that says: Error loading ... A: There are several instances of malware running. Please download Malwarebytes' Anti-Malware to your ... | |
| me again | 10/4/2008 |
| Q: I had to ask a new question as it said I'd run out of follow-ups. Hope the formatting is ok this ... A: Yes, the format is fine now. Aside from needing a Java update, and upgrading to XP SP3, there is ... | |
| browser hijack | 10/4/2008 |
| Q: I'm having a rather interesting experience with search engines. It's some kind of browser hijack but ... A: Your HJT log is not formatted so that I can read it properly. Please run another scan, then when ... | |
| browser hijack | 10/3/2008 |
| Q: I'm having a rather interesting experience with search engines. It's some kind of browser hijack but ... A: The first stop error points to a failure to load your video driver, and the second points to a ... | |
| AVG Virus vault | 10/2/2008 |
| Q: i've just installed avg 8 free edition and performed a full scan. I had the software set to ... A: To be honest, I'm not sure if the items you are talking about can be recovered. Can you send me a ... | |
| Computer very slow again | 10/2/2008 |
| Q: You have helped me in the past. My computer is running very slow again. No error messages, just ... A: Your HJT log is not formatted properly. Please run another scan, then when notepad pops up, make ... | |
| browser hijack | 10/1/2008 |
| Q: I'm having a rather interesting experience with search engines. It's some kind of browser hijack but ... A: Please accept my apologies for not getting back to you sooner. I have had some issues to deal with ... | |
| WINDOWS32/SHOCK ERROR | 9/29/2008 |
| Q: ..i have a problem with internet connection - often my internet connection will just disconnect - ... A: Please accept my apologies for not getting back to you sooner. I have had some issues to deal with ... | |
| CMD Auto Shutdown | 9/27/2008 |
| Q: I think your the right person to help me. My PC Automatically shut down whenever i run cmd.exe. When ... A: Please accept my apologies for not getting back to you sooner. I have had some issues to deal with ... | |
| WINDOWS32/SHOCK ERROR | 9/26/2008 |
| Q: ..i have a problem with internet connection - often my internet connection will just disconnect - ... A: Let's first rule out malware as the culprit. Please download HijackThis to your desktop from here: ... | |
| infection shown on spybot by ca av | 9/25/2008 |
| Q: I just had this happen to me , it showed as 2 infections, win32adclicker.jo c program files ... A: You should not need to uninstall Spybot. Send me the HJT log in a follow up here. Then download ... | |
| Security | 9/23/2008 |
| Q: I am working on a interactive piece for students on cds but I do not want people to cash in with it ... A: Not to sound harsh, but every major software developer has added one form of copy protection or ... | |
| access violation/ cant open files | 9/22/2008 |
| Q: I have windows 2000 xphome edition. I uninstalled some service packs because when I downloaded MS ... A: As a rule, I don't recommend using registry cleaners. I would first like to check for malware to ... | |
| CMD Auto Shutdown | 9/21/2008 |
| Q: I think your the right person to help me. My PC Automatically shut down whenever i run cmd.exe. When ... A: I was thinking it was some sort of anagram or latin phrase. The CMD shutdown can be evidence of ... | |
| grr | 9/21/2008 |
| Q: my friend just got done talking to you (pam) and she said i need to talk to you asap because i was ... A: I believe that killing a sibling over computer installations is covered by the Zwinky Act of 2005, ... | |
| hijacker? | 9/21/2008 |
| Q: for the past couple of weeks, ive been having error messages and warnings coming up and closing my ... A: Yes, I received it, but this site only has room for a limited number of characters. Send me the HJT ... | |
| hijacker? | 9/21/2008 |
| Q: for the past couple of weeks, ive been having error messages and warnings coming up and closing my ... A: Looks like we ran out of room on this page with the logs. I just want to check your HJT log to make ... | |
| hijacker? | 9/20/2008 |
| Q: for the past couple of weeks, ive been having error messages and warnings coming up and closing my ... A: Open HJT and run a Scan Only. Place a check mark in the box next to the following items, close all ... | |
| New security software/2 questions | 9/20/2008 |
| Q: Your answer to my previous question was very helpful. I used the uninstall tool from the Symantec ... A: I believe that the proxy settings would only need to be accessed if there is a problem connecting to ... | |
| hijacked? | 9/20/2008 |
| Q: for the past couple of weeks, ive been having error messages and warnings coming up and closing my ... A: It's better to have too much info, rather than not enough. Your HJT program needs to be updated, ... | |
| CMD Auto Shutdown | 9/20/2008 |
| Q: I think your the right person to help me. My PC Automatically shut down whenever i run cmd.exe. When ... A: "TAGA LIPA ARE" is a worm that spreads through removable drives, such as USB drives and iPods. ... | |
| clicky-hover.gif | 9/19/2008 |
| Q: I was Instant Messeging a friend on Yahoo! Instant Messenger, when a download box appeared in ... A: *EDIT* - You asked this question in the Security and Virus category. This is a virus. If you want ... | |
| urgent problem, need your help if you can | 9/18/2008 |
| Q: I don't know if you know anything regarding the following problem but, if you do, I really need your ... A: Obviously the conversion did not succeed, so a repair install of XP might be helpful. Use the ... | |
| Embedded Virus | 9/17/2008 |
| Q: Please help, I have downloaded, and ran the latest version of hijack this and have added the logfile ... A: There is still one infection that is hanging on. Please download ComboFix and save to your desktop: ... | |
| Embedded Virus | 9/17/2008 |
| Q: Please help, I have downloaded, and ran the latest version of hijack this and have added the logfile ... A: Please run HJT once again, but click on Scan Only. Place a check mark next to the following items, ... | |
| Embedded Virus | 9/16/2008 |
| Q: Please help, I have downloaded, and ran the latest version of hijack this and have added the logfile ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| ActiveX Settings | 9/16/2008 |
| Q: Recently, in a question I posed regarding audio popups, you suggested that perhaps I needed to ... A: Yes, that is the problem with restricting ActiveX. Although you are now more secure, basic ... | |
| browser keeps closing | 9/15/2008 |
| Q: !!!My browser has been shutting down all day. I spend about 1-10 minutes with it open and then it ... A: Please run HJT and click to do a Scan Only. Place a check mark in the box next to the following ... | |
| svchost | 9/15/2008 |
| Q: I use Windows 2000 professional and SpyBot search & destroy detected:( Smitfraud-C.gr.)which I ... A: I do not see any instance of Spybot running. However, you do have Spyware Vanisher. Spyware ... | |
| the HJT report you asked for. | 9/15/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 2:43:23 AM, on 9/15/2008 Platform: Windows XP ... A: This is still heavily infected. Something must be interfering with the removal process. Reboot ... | |
| a virus and i cant get on to the internet | 9/15/2008 |
| Q: m not very computer literate so bear with me on my windows xp IBM think pad a pop up saying symatic ... A: Try starting the computer in Safe Mode. After you power on, but before Windows loads, keep tapping ... | |
| browser keeps closing | 9/15/2008 |
| Q: !!!My browser has been shutting down all day. I spend about 1-10 minutes with it open and then it ... A: Please download ComboFix to your desktop from here: from here: ... | |
| malware? | 9/14/2008 |
| Q: My computer has recently come up with some kind of malware where these fake pop-ups come up looking ... A: Please download ComboFix from here to your Desktop: ... | |
| svchost | 9/14/2008 |
| Q: I use Windows 2000 professional and SpyBot search & destroy detected:( Smitfraud-C.gr.)which I ... A: Please download HijackThis to your desktop from here: ... | |
| laptop/computor | 9/14/2008 |
| Q: how do you take that thing off where if you leave your laptop on and dont touch it for 5 or 10 ... A: I assume you are asking about the Hibernate feature of Windows. To turn it off in XP: 1. ... | |
| malware? | 9/14/2008 |
| Q: My computer has recently come up with some kind of malware where these fake pop-ups come up looking ... A: Please download HijackThis to your desktop from here: ... | |
| follow up | 9/12/2008 |
| Q: here are the 2 log files you asked for. first the combofix one then the hijackthis one.... my system ... A: You still are infected with the same malware. They were not deleted with the scans. I had ... | |
| Installing new anti-virus software | 9/11/2008 |
| Q: I have had Norton for a few years and have had no problems. My daughter said Norton is famous for ... A: Yes, you will need to uninstall Norton before running another anti-virus program. Norton also makes ... | |
| not-avirus:PSWTool.win32.openpass.h | 9/11/2008 |
| Q: I'm using Zonealarm. It recently started catching the item listed in the subject line above. What is ... A: According to Spywaredetector.net, "This family of Trojans steals passwords, normally system ... | |
| virus unknown | 9/10/2008 |
| Q: my computer was infected with antivirus xp 2008, i seem to have gotten rid of it, but now my ... A: I recommend uninstalling Kaspersky, since it is a demo, it will not remove the malware, only tell ... | |
| a virus and i cant get on to the internet | 9/10/2008 |
| Q: m not very computer literate so bear with me on my windows xp IBM think pad a pop up saying symatic ... A: I'm not sure that this is a virus. Please tell me the exact message of the pop-up. It's possible ... | |
| Audio Popups | 9/10/2008 |
| Q: I have a Dell Inspiron 530 with Windows XP. In the last couple of days, I've started to get audio ... A: There is nothing particularly dangerous in your HJT log. While it is possible that malware can hide ... | |
| log | 9/9/2008 |
| Q: Aloha Brian, I dont know if you received the email I sent, as msn is frozen again.This is ... A: Aloha Chelle It talks, you just have to know the language. Sometimes, however, it does not tell ... | |
| log | 9/9/2008 |
| Q: Aloha Brian, I dont know if you received the email I sent, as msn is frozen again.This is ... A: Yes, I received the email and I'm sorry that I haven't had the time to get back to you straight away ... | |
| virus unknown | 9/8/2008 |
| Q: my computer was infected with antivirus xp 2008, i seem to have gotten rid of it, but now my ... A: It looks like a Vundo infection. Please click Start->Run->type cleanmgr in the box and press enter. ... | |
| malware | 9/8/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:46:33 AM, on 9/4/2008 Platform: Windows XP ... A: Please download Killbox to your desktop from this link: ... | |
| trojan zlob | 9/7/2008 |
| Q: Aloha brian, my son has helped me to get another email that I can open. He has been helped by you ... A: Aloha Chelle The HJT log file is still not formatted properly. Your entries look like this: ... | |
| trojan zlob | 9/6/2008 |
| Q: Aloha brian, my son has helped me to get another email that I can open. He has been helped by you ... A: It seems you log was cut short, but I see that Malwarebytes has deleted a great deal of malware from ... | |
| latest antivirus | 9/6/2008 |
| Q: could you suggest the socalled ultimate antivirus - i heard that it wont take much processor memory? ... A: Sorry for the misunderstanding. The best antivirus is probably Kaspersky, followed closely by ... | |
| trojan zlob | 9/6/2008 |
| Q: Aloha brian, my son has helped me to get another email that I can open. He has been helped by you ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| latest antivirus | 9/6/2008 |
| Q: could you suggest the socalled ultimate antivirus - i heard that it wont take much processor memory? A: Definitely NOT! According to the security site, bleepingcomputers.com: "Ultimate Antivirus 2008 is ... | |
| malware | 9/5/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:46:33 AM, on 9/4/2008 Platform: Windows XP ... A: Sorry I could not get back to you directly. You seem to have run the program Combofix sometime in ... | |
| virus | 9/4/2008 |
| Q: this box keeps appearing on my screen durring my navigation on the net -> "ATTENTION! If your ... A: Those two entries were deleted on reboot. The log file is now clean. Two items to note: Windows XP ... | |
| malware | 9/4/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:46:33 AM, on 9/4/2008 Platform: Windows XP ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| virus | 9/4/2008 |
| Q: this box keeps appearing on my screen durring my navigation on the net -> "ATTENTION! If your ... A: Start HijackThis and run a scan only. Place a check mark in the box next to the following items, ... | |
| virus | 9/3/2008 |
| Q: this box keeps appearing on my screen durring my navigation on the net -> "ATTENTION! If your ... A: Antivirus 2009 is a new rogue anti-spyware program currently making the rounds. Removal is fairly ... | |
| Google search box ads | 9/2/2008 |
| Q: As soon as I type a letter, any letter into the Google search box, I used to get a drop box with ... A: I'll be honest...I have never heard of this happening. Which browser are you using? Do you have ... | |
| in reference to SP3 installation problem | 9/1/2008 |
| Q: I solved the installation problem I was having with SP3. When I downloaded SP3 I saved to desktop ... A: Very good! These updates are generic. The problem is every computer is different. Different ... | |
| Win32/Mebroot | 9/1/2008 |
| Q: Please could you help me in the below problem? My ESET smart security warn for and is unable to ... A: You will need to repair the MBR using Windows Recovery Console. For information on how to use it, ... | |
| Virus/Malare or something else | 9/1/2008 |
| Q: Ons of my users is having problems opening office files. It takes forever to open a word/excel file. ... A: The log file is clean, so malware is not the cause. Not that it's feasible in an office setting, ... | |
| hard drive | 8/31/2008 |
| Q: i was trying to install a floppy disc drive but that wasn t working very well so i abandonned that ... A: Did you reconnect the power supply to the HDD? Also, check to make sure that the jumper is set on ... | |
| hard drive | 8/31/2008 |
| Q: i was trying to install a floppy disc drive but that wasn t working very well so i abandonned that ... A: I would have to suggest that you go back and disconnect the cable from the drives and the ... | |
| NTLDS error | 8/30/2008 |
| Q: Pleasehelp! My computer just dies - it just when ping and turned off. Upon reboot it tried doing a ... A: Boot with your XP CD in the cd drive. Select 'To repair Windows' by pressing 'R'. When the Recovery ... | |
| viruses | 8/30/2008 |
| Q: yesterday I got my local IT guy in as I had a pop up every time I went to a site saying I got a ... A: Not to make light of your problem, but I think you should find yourself a new IT guy. First, ... | |
| XP SP 3 | 8/30/2008 |
| Q: Sorry to bother you again. I downloaded SP 3 like you had suggested and it went fine. Just prior ... A: Not a bother at all. Yes, the installation process will go much smoother if you take the time to ... | |
| hi | 8/29/2008 |
| Q: a guy sent me an email tellin me goodbye forever and i dont want him to know that i read it as it ... A: Have a look at the following page: ... | |
| antivirus 2008 | 8/29/2008 |
| Q: my pc is infected with antivirus 2008 again. symptoms being "my computer" is not showing my c drive ... A: Yes, there are still nasties running. Please download Malwarebytes' Anti-Malware to your desktop ... | |
| antivirus 2008 | 8/29/2008 |
| Q: my pc is infected with antivirus 2008 again. symptoms being "my computer" is not showing my c drive ... A: Let me have a look at a HijackThis log. If you don't have it installed, download HijackThis to your ... | |
| download failed on 2 programs due to error | 8/28/2008 |
| Q: I have XP Home Edition with SP 2, two running anti-virus/adware-spyware programs (Hauri ViRobot ... A: Which build of Avant are you trying to install? There was a problem with older versions. The ... | |
| Virus/Malare or something else | 8/28/2008 |
| Q: Ons of my users is having problems opening office files. It takes forever to open a word/excel file. ... A: Your HJT program is out of date. Please uninstall then download and reinstall from here: ... | |
| trojan zlob | 8/28/2008 |
| Q: ran scan in safe mode, still says cannot be removed from an unsupported file. It did say virus was ... A: Please download HijackThis to your desktop from here: ... | |
| the last hijack scan. . .hopefully | 8/27/2008 |
| Q: Good morning Brian! I am happy to report that my computer has not redirected me or had any weird ... A: The log looks clean. We just need to do a bit of housework. Open HijackThis and click to run a ... | |
| computer redirection! | 8/26/2008 |
| Q: please help! Lately when i use google or msn, my computer will redirect me to another ... A: The scan removed one browser redirect program, but the computer still seems to be infected by ... | |
| computer redirection! | 8/25/2008 |
| Q: please help! Lately when i use google or msn, my computer will redirect me to another ... A: You do have a few nasties running. It will be best to exit all other anti-malware programs (Norton, ... | |
| Virus | 8/25/2008 |
| Q: I e-mailed you earlier this evening (UK time) and have now decided to download the trendsecure ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| computer problems | 8/24/2008 |
| Q: about 4 or 5 days ago my computer started to boot up very slowly, sometimes the cpu would turn off ... A: This sounds like a hardware issue, particularly the hard disk drive. You can try downloading the ... | |
| help with possible hijacker | 8/24/2008 |
| Q: Hey, my girlfriend has something nasty on her computer, it has stopped Norton antivirus from loading ... A: I will need to determine exactly what is running in order to offer a course of action to you. ... | |
| MSN messenger problems | 8/22/2008 |
| Q: I ran the above Hijackthis and still I have this problem outlined below. I have a computer wuth ... A: Try the following: Click start->run->type cmd, click ok, then type in CHKDSK and press enter. After ... | |
| Virus removing. | 8/22/2008 |
| Q: My AVG antivirus said it found two viruses. However, it said it cleaned 0 and deleted 0. I then ... A: Yes, the icons next to the Start button are quick links, or shortcuts, and do not need to be closed. ... | |
| antivirus2008 (grrrrr) | 8/21/2008 |
| Q: it would appear i have been infected with a program called antivirus2008. problems being - ... A: Glad you got it fixed. Read about the program and steps for removal here: ... | |
| closing a window and a browser window? | 8/21/2008 |
| Q: I do not know how to close a window or a browser window and I see things like this sometimes asking ... A: I'm not sure what you are asking in your first question, but to close a window, you simply click the ... | |
| antivirus2008 (grrrrr) | 8/20/2008 |
| Q: it would appear i have been infected with a program called antivirus2008. problems being - ... A: Please download HijackThis to your desktop from here: ... | |
| Virus removing. | 8/19/2008 |
| Q: My AVG antivirus said it found two viruses. However, it said it cleaned 0 and deleted 0. I then ... A: Moving the file to the virus vault is the safest bet. Here is the information from AVG: "When you ... | |
| virussen | 8/17/2008 |
| Q: There are less threats and infections but there are still many... There are no popups when surfing; ... A: Yes, you can uninstall Spyware Doctor. There are a few other programs that you can uninstall or ... | |
| virussen | 8/17/2008 |
| Q: There are less threats and infections but there are still many... There are no popups when surfing; ... A: You're very welcome for the help. Things are looking better in your log file. I will need you to ... | |
| hijacthis logfile | 8/17/2008 |
| Q: That link for Deckards System Scanner doesn't work. They gave a warning. See following ... A: Download and Install SDFix from here: http://downloads.andymanchesta.com/RemovalTools/SDFix.exe Save ... | |
| Malware infection! | 8/15/2008 |
| Q: I think I have a malware infection! please help. Logfile of Trend Micro HijackThis v2.0.2 Scan ... A: Please download ComboFix and save to your desktop: ... | |
| hijackthis | 8/15/2008 |
| Q: That link for Deckards System Scanner doesn't work. They gave a warning. See following ... A: Please download HijackThis to your desktop from here: ... | |
| how to remove malware from my own website | 8/14/2008 |
| Q: I discovered the other day that malware had infected my website when my Trend Micro PC-cillin caught ... A: Unfortunately, there is no program that you can use to protect your site. If you were a merchant ... | |
| virussen | 8/14/2008 |
| Q: Hey, I have a computer with virus etc. I have done a scan with "spyware doctor" (pc tools) but now ... A: Here's what I would like for you to do: Please install HijackThis! by downloading Deckards System ... | |
| ad-aware issues/ infection removal | 8/14/2008 |
| Q: I have a question regarding Ad-Aware 2007. I run full virus scans pretty regularly, because I have ... A: The best way to fix this issue is to uninstall your copy of Ad-aware and download the new Ad-aware ... | |
| virussen | 8/13/2008 |
| Q: Hey, I have a computer with virus etc. I have done a scan with "spyware doctor" (pc tools) but now ... A: No, you should not remove the files manually because of the danger involved in changing the registry ... | |
| virussen | 8/13/2008 |
| Q: Hey, I have a computer with virus etc. I have done a scan with "spyware doctor" (pc tools) but now ... A: It is difficult to read, but from what I can see, yes, you should have PCTools remove the listed ... | |
| Rob Perrin - Laptop virus infection follow up | 8/11/2008 |
| Q: I had to start a new question as it would not let me reply with any more follow ups. I have now run ... A: You're welcome, and just positive feedback here on AllExperts is all that I ask in return :-) For ... | |
| Contracted a virus - not yet fixed - need help to fully eradicate it plus another one I contracted. | 8/11/2008 |
| Q: While browsing the internet the other day, I found a program called Chessmaster 10. I do not know if ... A: I'm sorry for not getting back to you straight away. There is a bit of a crisis here which has ... | |
| antivirus 2008 | 8/10/2008 |
| Q: My computer was infected by xpantivirus. I've symantec endpoint protection and spybot1.6 installed ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| Rob Perrin - Laptop virus infection follow up | 8/9/2008 |
| Q: I had to start a new question as it would not let me reply with any more follow ups. I have now run ... A: Much better log. Open HJT and run a Scan Only. Place a check mark in the box next to the following ... | |
| C Drive and display access disabled. Pls read my Hijack this log | 8/9/2008 |
| Q: Please save my laptop. Below is my hijackthis log: I can not access my display settings or my C ... A: Yes you should uninstall AVG as it will lead to system instability having two antivirus programs on ... | |
| C Drive and display access disabled. Pls read my Hijack this log | 8/8/2008 |
| Q: Please save my laptop. Below is my hijackthis log: I can not access my display settings or my C ... A: We'll need to run a few other scans to clean things up. You still have some rogue programs ... | |
| google pops up | 8/8/2008 |
| Q: i wasnt sure who to ask so if you cannot help thank you anyways. when browsing the internet, (this ... A: I have never heard of an ISP not allowing you to run the antivirus program of your choice. They are ... | |
| C Drive and display access disabled. Pls read my Hijack this log | 8/7/2008 |
| Q: Please save my laptop. Below is my hijackthis log: I can not access my display settings or my C ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| Window XP desktop | 7/23/2008 |
| Q: I have a dell laptop which I believe was recently infected. When the system boots, after log-in the ... A: If you believe your computer is infected by malware, follow the instructions below, then post to me ... | |
| writing really small on explorer | 7/22/2008 |
| Q: i think i have a virus or something that is affecting the writting on internet explorer it is really ... A: To change the font size in Internet Explorer: 1. On the Internet Explorer menu bar: * Select ... | |
| Malware Infection | 7/21/2008 |
| Q: It seems that the virus have been removed with the Malwarebytes remover. Now the computer is running ... A: Glad to be of assistance. You just need to delete one entry, and you'll be clean. Close all open ... | |
| Malware Infection | 7/20/2008 |
| Q: It seems that the virus have been removed with the Malwarebytes remover. Now the computer is running ... A: I'm glad that the computer is working normally again. I still would like to see an HJT log just to ... | |
| Malware Infection | 7/20/2008 |
| Q: I Brian, recently I've been infected (still asking myself how). The virus, everytime I open internet ... A: The two logs are the same. It shows AVG7 still installed. Here are the headers from yesterday: ... | |
| Malware Infection | 7/20/2008 |
| Q: I Brian, recently I've been infected (still asking myself how). The virus, everytime I open internet ... A: It seems like ComboFix does not get along with your Vista machine. I was hoping it would, but Vista ... | |
| Site Validity | 7/20/2008 |
| Q: Hi!i don't know if i this is the right place to ask the question but i can't find any one else.My ... A: Do NOT give your credit card information to this company. Any legitimate potential employer will ... | |
| Malware Infection | 7/20/2008 |
| Q: I Brian, recently I've been infected (still asking myself how). The virus, everytime I open internet ... A: I'd be more than happy to help. First, disable Windows Defender, as it has been known to hamper the ... | |
| downloading windows updates | 7/20/2008 |
| Q: I am unable to download updates. I get an error message. It tells me that my automatic update is ... A: Did you try using the same procedure to also start the Remote Procedure Call service? That also ... | |
| unistalling zonealarm pro firewall | 7/19/2008 |
| Q: Brian I have used firewall zone alarm pro and now I want to uninstall it, but i can't!! whenever i ... A: Did you try stopping TrueVector from TaskManager > Processes > End Process? After stopping the ... | |
| malware questions regarding i.) svchost.exe and ii.) Win32/Mebroot.K Trojan | 7/19/2008 |
| Q: I was wondering if you could help me with a couple of problems on my laptop (running Windows XP ... A: The first log says that NVIDIA Desktop Manager Hook Library is using application initiated DLL's, ... | |
| AntiMalwareGuard...Help | 7/16/2008 |
| Q: I was browsing through the internet, and left my desk for a couple of minutes, in the meantime my ... A: I will try my best to help you out here. You may wish to print out these instructions. Please ... | |
| backdoor trojan virus | 7/16/2008 |
| Q: i have norton anti virus software and after i scan for viruses there are 4 that come up and i can't ... A: Please download ComboFix from here to your Desktop: ... | |
| backdoor trojan virus | 7/15/2008 |
| Q: i have norton anti virus software and after i scan for viruses there are 4 that come up and i can't ... A: I must first know what we are dealing with so that I can give you proper removal instructions. ... | |
| Virus attack alert | 7/15/2008 |
| Q: My antivirus software is AVG. For three days now, an alert appears on my PC screen almost every five ... A: Please download ComboFix from here to your Desktop: ... | |
| Virus attack alert | 7/14/2008 |
| Q: My antivirus software is AVG. For three days now, an alert appears on my PC screen almost every five ... A: I will be happy to help you. I must first know what we are dealing with so that I can give you ... | |
| internet connectivity issues | 7/13/2008 |
| Q: I am running windows xp on a dell desktop computer. Within the last few days, I can't access the ... A: It sounds like a software conflict, or possibly an overly zealous firewall. Try turning off ... | |
| Can't access Control Panel. | 7/12/2008 |
| Q: I am using Windows Vista Home Basic, with SP1. I'm having a problem opening the control panel - when ... A: The log file is clean. It might be a conflict bug. Try this: 1) Launch services.msc from a run ... | |
| Trojans | 7/12/2008 |
| Q: I have 5 trojans that have been moved to the virus vault after a scan using AVG. The infected files ... A: Yes, according to AVG: "When you moved the file to the AVG Virus Vault it was deleted from its ... | |
| Desktop box that won't go away | 7/11/2008 |
| Q: Not sure that this was sent, so I send again Trend info appears at end. Hi, All of a sudden, a ... A: Please download ComboFix from here to your Desktop: ... | |
| follow up hijackthis log | 7/8/2008 |
| Q: Sorry, just aske you a question about hijackthis disabled ... I thought I could upload the file, ... A: Please open HJT and run a Scan Only. Place a check mark in the box next to the following item, then ... | |
| Possible virus | 7/7/2008 |
| Q: You have helped me in the past. I think I may have another virus or malware. My computer is acting ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| OSEENUS toolbar | 7/7/2008 |
| Q: I am having difficulty getting rid of this OSEENUS toolbar. It is allowing constant popups and ... A: Please make sure that you are running as an Administrator. Now let's try this: Download SDFix and ... | |
| OSEENUS toolbar | 7/7/2008 |
| Q: I am having difficulty getting rid of this OSEENUS toolbar. It is allowing constant popups and ... A: Please download ComboFix from here and save to your desktop: ... | |
| Possible Virus | 7/7/2008 |
| Q: I have a Dell Inspiron, something that is a little over 2 years old. I have downloaded MacAfee ... A: Please download TrendMicro HijackThis! from the following link: ... | |
| horrible virus, confused | 7/4/2008 |
| Q: I am currently experiencing issues regarding internet explorerer, opera, and firefox i know I have ... A: Please download TrendMicro HijackThis! from the following link: ... | |
| virus | 7/4/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:38:17 PM, on 7/4/2008 Platform: Windows ... A: Please download ComboFix from here and save to your desktop: ... | |
| horrible virus, confused | 7/4/2008 |
| Q: I am currently experiencing issues regarding internet explorerer, opera, and firefox i know I have ... A: Yes, Smitfraudfix won't help you, but Combofix definitely works on Vista. I suggest you follow the ... | |
| new computer | 6/28/2008 |
| Q: since I have started a new one line--seems like the last time i had some trojans or something that ... A: Yes, McAfee will be pre-loaded, ready to go when you turn on the PC. I believe that you may need to ... | |
| new computer | 6/27/2008 |
| Q: since I have started a new one line--seems like the last time i had some trojans or something that ... A: First, congrats on the new Dell. Second, I'm not exactly sure of your question. You had malware on ... | |
| internet security software | 6/27/2008 |
| Q: What is the best security software on a new computer with vista? A: I have found that no ONE single suite protects the same as using separate programs combined into ... | |
| follow ups | 6/26/2008 |
| Q: Hey, I was the guy who had the outerinfo popups and the windows explorer error. You told me to run ... A: Let's try deleting them with HJT instead. Open HJT and click on Misc. Tools, then click Delete a ... | |
| follow ups | 6/26/2008 |
| Q: Hey, I was the guy who had the outerinfo popups and the windows explorer error. You told me to run ... A: OK, almost there. Please download Killbox from here: ... | |
| Windows Explorer error at boot up and constant popups off internet(contains hijack log) | 6/25/2008 |
| Q: I keep getting popups while not on my internet browser and when I get on my browser they popup using ... A: I will need to know what the error box reads in order for me to offer a fix. Open HJT and run a ... | |
| Slow Internet - Bandwith Limited | 6/25/2008 |
| Q: I have a DSL Basic internet service rated up to 256Kb/s, but it has been running at about 50Kb/s for ... A: Your HJT log file is clean, so we need to look elsewhere for the source of the slowdown. Try ... | |
| Windows Explorer error at boot up and constant popups off internet(contains hijack log) | 6/25/2008 |
| Q: I keep getting popups while not on my internet browser and when I get on my browser they popup using ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| can't run exe's | 6/24/2008 |
| Q: ok so a few days ago i was doing a routine update and scan of my compy, i updated Spybot (the newest ... A: It does sound like a worm has messed up your registry. Let's first try to see what we're dealing ... | |
| Windows Explorer error at boot up and constant popups off internet(contains hijack log) | 6/24/2008 |
| Q: I keep getting popups while not on my internet browser and when I get on my browser they popup using ... A: You have several infections running. Please follow the instructions below: First, please download ... | |
| Spywear/virus | 6/24/2008 |
| Q: every so often there will be an advert or music, or just funny sounds that play in the background ... A: I'd be more than happy to help. It does look like you may have some malware installed, but I am ... | |
| IP addresses | 6/24/2008 |
| Q: I have a "dumb" question. We are getting an installation at our office from a company called Logix. ... A: Here's a quote from the Zytrax website: As the name implies Static IP addresses are the same every ... | |
| spyware, some kind of malware on my laptop | 6/21/2008 |
| Q: i recently got some sort of malware or spyware on my laptop....it causes internet explorer to open ... A: Both logs are not formatted properly this time. The log entries should look like this: ... | |
| spyware, some kind of malware on my laptop | 6/20/2008 |
| Q: i recently got some sort of malware or spyware on my laptop....it causes internet explorer to open ... A: Much better log, thanks. You do indeed have several nasties running. Please follow the ... | |
| spyware, some kind of malware on my laptop | 6/20/2008 |
| Q: i recently got some sort of malware or spyware on my laptop....it causes internet explorer to open ... A: I need you to run another HJT scan, as this one is not formatted properly. Click scan and save a ... | |
| Popups and Malware | 6/18/2008 |
| Q: When I start my Computer up I get this icon at the bottom right hand side with the volume and other ... A: *Please download SmitFraudFix from here: http://siri.urz.free.fr/Fix/SmitfraudFix.exe * ... | |
| UPDATEMGR_short_text_state_check_failed | 6/18/2008 |
| Q: I've try your last answer twice and it doesn't work. after the SDFix.exe finished in safe mode and ... A: My apologies for not getting back to you sooner, as I have had some personal issues to deal with and ... | |
| computer | 6/18/2008 |
| Q: Every 6 months or so my computer starts running really slow as it does now. Also, everyday a ... A: Please read the article entitled: "How can I fix 'too little virtual memory' in Windows?" It will ... | |
| Malware.Trace infection | 6/18/2008 |
| Q: I hope you can help. Yesterday, my problems started when Windows Defender told me I had the ... A: I believe those entries are leftovers that VundoFix is holding on to. Let's clean it up by running ... | |
| slow as molasses computer - hacker? | 6/17/2008 |
| Q: First, I am computer-retarded, so I apologize for including any superfluous details, as I am very ... A: I too, am tied to Optimum for my internet. I can certainly sympathize with the high cost and low ... | |
| UPDATEMGR_short_text_state_check_failed | 6/16/2008 |
| Q: I've try your last answer twice and it doesn't work. after the SDFix.exe finished in safe mode and ... A: Some suggestions for completing the SDFix scan: 1. When using this tool, you must use the ... | |
| Malware.Trace infection | 6/15/2008 |
| Q: I hope you can help. Yesterday, my problems started when Windows Defender told me I had the ... A: Please download Killbox from here: http://www.bleepingcomputer.com/files/spyware/KillBox.zip Unzip ... | |
| @UPDATEMGR_short_text_state_check_failed | 6/14/2008 |
| Q: can you help me... There is a note on AVG update manager: @UPDATEMGR_short_text_state_check_failed ... A: There is still malware running. Download SDFix and save it to your Desktop: ... | |
| malware infection | 6/13/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:24:43 PM, on 6/12/2008 Platform: Windows XP ... A: Your scan looks clean except for a few missing entries. Open HJT and do a Scan Only. Then place a ... | |
| Hijacked! | 6/13/2008 |
| Q: My Hotmail email account address book has been HIJACKED! That is, spam emails from MY email address ... A: First I would change the password to my Hotmail account. If someone is actually sending mail from ... | |
| Malware | 6/11/2008 |
| Q: I ran Anti-Malware as instructed but did not update it as my computer is not on-line. Malwarebytes' ... A: I believe part of the problem is that the HJT scan was done in Safe Mode and from the J: drive (usb ... | |
| Malware | 6/11/2008 |
| Q: I ran Anti-Malware as instructed but did not update it as my computer is not on-line. Malwarebytes' ... A: Yes, the log file looks good. You will need to do Windows updates once you are online to secure ... | |
| Malware | 6/11/2008 |
| Q: I ran Anti-Malware as instructed but did not update it as my computer is not on-line. Malwarebytes' ... A: Please click Start->Control Panel->Add/Remove Programs, then look for programs related to ... | |
| Spyware | 6/11/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:50:02 PM, on 6/9/2008 Platform: Windows XP ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ... | |
| Spyware | 6/10/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:50:02 PM, on 6/9/2008 Platform: Windows XP ... A: You need to change the refresh rate on the monitor to 60hz. Most monitors have a button on the ... | |
| Spyware | 6/10/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:50:02 PM, on 6/9/2008 Platform: Windows XP ... A: I'll do my best to help you and your sister. This is a heavily infected PC and will require several ... | |
| Virus in Printer Memory | 6/9/2008 |
| Q: I've heard from a computer talk show on the radio, that it is possible for virus and such, can hide ... A: Malware can only reside in some type of memory container. It may be a hard drive, a cd, smartcard, ... | |
| "block pop-up windows" option UNchecks on it's own | 6/7/2008 |
| Q: How are you? Wondering if you can help me w/my issue: My computer's "block pop-up windows" option ... A: To answer your second question first, CCleaner is a much more thorough tool for removing ... | |
| Virus ? for a friend | 6/2/2008 |
| Q: My friend has Windows XP, Operating System and has a Spyware cyberlog.x virus on it and wants to ... A: Download SmitfraudFix to your friends desktop from here: ... | |
| Search Engine / Anti Virus attack | 6/2/2008 |
| Q: I am running WinXP with Nortons Antivirus software. A few days a go I've noticed that Norton's Live ... A: First, let me see if there is any other malware present that may be causing this. Please download ... | |
| malware? | 6/2/2008 |
| Q: OK Brian, I tried to paste the HJ log here but could not? However I will tell you whats up & try to ... A: Just copy and paste the log from the notepad that opens up into a reply here. It does sound very ... | |
| Antivirus software | 6/1/2008 |
| Q: I am currently on the search for a new laptop. I want it to be completely protected from any viruses ... A: Don't be embarrassed. I think PC manufacturers need to do a lot more to explain each feature and ... | |
| If my PC is infected with virus and then i save my data on a disc | 5/31/2008 |
| Q: Right now my PC is infected and i saved all my MP3's, documents, videos, user name and password ... A: You have asked 3 separate questions which I believe to be tied together, so let's try to keep it to ... | |
| computer restarting.. | 5/30/2008 |
| Q: im having some problem with my pc these days. Most of the time while working on computer its gets ... A: This sounds like a memory issue. I would suggest troubleshooting your RAM to see if that is indeed ... | |
| cell phone spyware | 5/29/2008 |
| Q: I have read that cell phones can unknowingly have spyware or keyloggers like computers do. What do ... A: Yes, cell phones, particularly so-called smart phones, can be subject to infection from malware. ... | |
| many, many casinos | 5/28/2008 |
| Q: Brian. Your answers tend to go into my permanent favorites file. Here's my own Q. In cleaning my ... A: Just start another question and make it private. I would be the only one to see the info. There is ... | |
| many, many casinos | 5/27/2008 |
| Q: Brian. Your answers tend to go into my permanent favorites file. Here's my own Q. In cleaning my ... A: All seven entries that were deleted are considered minor adware from popcap games. Again, without ... | |
| possible virus | 5/27/2008 |
| Q: For the past week I have been unable to activate my virus program. I realized this once my pc began ... A: First, disable or exit all malware scanners, includiong Spybot. Download and Run ComboFix: ... | |
| many, many casinos | 5/27/2008 |
| Q: Brian. Your answers tend to go into my permanent favorites file. Here's my own Q. In cleaning my ... A: By downloading and running HJT, I will be able to see if you still have any casino exploits. You ... | |
| many, many casinos | 5/26/2008 |
| Q: Brian. Your answers tend to go into my permanent favorites file. Here's my own Q. In cleaning my ... A: Follow the steps below to view hidden folders: * Click on Start –> Control Panel –> Folder ... | |
| Spyguard? / Trojan Zlob | 5/25/2008 |
| Q: My system ran well before May 24. I use original Nod 32 and have the Windows Security Center ... A: It was my error by not telling you to exit all programs such as Spybot and ESET while running ... | |
| smitfraud-c virus??? | 5/25/2008 |
| Q: I'm hoping you can help me because my searches at Symantec and elsewhere on the internet have not ... A: I should have warned you to shut down Spybot before running Combofix, as it interferes with the ... | |
| Spyguard? / Trojan Zlob | 5/25/2008 |
| Q: My system ran well before May 24. I use original Nod 32 and have the Windows Security Center ... A: Please download ComboFix to your desktop from here: ... | |
| Can't load google, myspace, or weather.com | 5/24/2008 |
| Q: My computer must have been infected last week. Today, I decided to download ANOTHER program to get ... A: From your main account, please download TrendMicro HijackThis! from the following link: ... | |
| Pretty Nasty Virus | 5/24/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:29:58 PM, on 5/21/2008 Platform: Windows XP ... A: Not a problem...that's why I am here. The HJT log still is not right. Are you copying directly ... | |
| Pretty Nasty Virus | 5/23/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:29:58 PM, on 5/21/2008 Platform: Windows XP ... A: Your new HJT log is not formatted properly. Please run it again, and when notepad opens, under ... | |
| Pretty Nasty Virus | 5/21/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:29:58 PM, on 5/21/2008 Platform: Windows XP ... A: I don't think a reformat is necessary. You have several infections, so it may take a few follow-ups ... | |
| Malware is on my computer | 5/20/2008 |
| Q: My computer is restarting all by itself, and Bugs are crawling on my screen because of the malware. ... A: Please download Dr.Web Cureit to your desktop from here: ... | |
| Malware is on my computer | 5/19/2008 |
| Q: My computer is restarting all by itself, and Bugs are crawling on my screen because of the malware. ... A: Try uninstalling Combofix first. Click Start-Run-type combofix /u in the box. Note the space ... | |
| Malware is on my computer | 5/18/2008 |
| Q: My computer is restarting all by itself, and Bugs are crawling on my screen because of the malware. ... A: Please download ComboFix to your desktop from here: ... | |
| updates | 5/17/2008 |
| Q: I am using some office products that i installed on 2 computers and the 2nd installation does not ... A: Yes, by not running necessary updates, your computer is at a greater risk of infection. Most ... | |
| Viruses infecting my system | 5/16/2008 |
| Q: my computer is infected with countless viruses! can you please help me remove them? here is my ... A: Please download ComboFix to your desktop from here: ... | |
| viruses and popups advertising system scans and virus software | 5/16/2008 |
| Q: everytime now I turn on my pc i get these desktop icons I foolishly downloaded and can't get rid of ... A: Please download ComboFix to your desktop from here: ... | |
| Virus | 5/11/2008 |
| Q: I was on the internet and also signed into my hotmail. The only site I was on which something ... A: That girl was too creepy! And I am happy to help you here. The MyWebSearch is still showing up as ... | |
| Virus | 5/11/2008 |
| Q: I was on the internet and also signed into my hotmail. The only site I was on which something ... A: The log tells me the processes currently running on your computer. The only problem I can tell is ... | |
| Virus | 5/11/2008 |
| Q: I was on the internet and also signed into my hotmail. The only site I was on which something ... A: I have no information on that particular message you heard, however, I think we should check your ... | |
| Sudden system instability | 5/10/2008 |
| Q: Recently, my Compaq Evo P4 has been falling prey to strange occurences. Firstly, it doesn't ... A: TSR.BOOT virus result is from a heuristic analysis. This sometimes causes false positive virus ... | |
| Protecting My Wireless XP | 5/10/2008 |
| Q: Brian, Everyday I get Pinged by a Hacker trying to get into my Computer. I get Pinged about 25-100 ... A: I'd be happy to help. You can send your firewall log to me at numbersix6@yahoo.com. Please also ... | |
| Here's the ESET online scan report and the Hijack this log | 5/10/2008 |
| Q: I conducted the online scan and it says I still have 10 threats. 8 out of 10 of the files that were ... A: Please open HJT and click to do a scan only. Place a check mark in the boxes next to the following ... | |
| Malware prevents me from savings pictures to my wallpaper | 5/10/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 3:18:46 PM, on 5/9/2008 Platform: Windows XP ... A: Now there should be some noticeable improvements in using your computer. I will need you to run one ... | |
| Malware prevents me from savings pictures to my wallpaper | 5/10/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 3:18:46 PM, on 5/9/2008 Platform: Windows XP ... A: Now there should be some noticeable improvements in using your computer. I will need you to run one ... | |
| Malware prevents me from savings pictures to my wallpaper | 5/9/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 3:18:46 PM, on 5/9/2008 Platform: Windows XP ... A: Your computer has a number of infections which need to be addressed. Please download ComboFix to ... | |
| Viruse Protection | 5/8/2008 |
| Q: My computer crashed earlier tonight and I was on the phone with DELL for over 3 hours getting it ... A: I'm sorry to hear about your virus troubles. The best free virus program is Avast! Home. I use ... | |
| Sudden system instability | 5/7/2008 |
| Q: Recently, my Compaq Evo P4 has been falling prey to strange occurences. Firstly, it doesn't ... A: I'm surprised the computer is working at all, actually. You should NEVER have more than one ... | |
| Trojans, etc | 5/4/2008 |
| Q: My computer is infected withsmitfraud, zlob and virtumonde plus others I imagine. I run on aol and ... A: Any infection poses a security risk. Follow my instructions below so that I may see a log of what ... | |
| Possible auto shutdown virus? | 5/3/2008 |
| Q: For the last few weeks my computer has been shutting down completely intermitently. I thought it may ... A: You are running an outdated version of HijackThis. Please uninstall it, and download the latest ... | |
| Cursor moves and clicks at random | 4/30/2008 |
| Q: I have the same problem the other guy had, but I can't find the resolution to his problem on this ... A: Your log file looks fine. Is your computer on a LAN? Is it possible someone on the network is ... | |
| Cursor moves and clicks at random | 4/29/2008 |
| Q: I have the same problem the other guy had, but I can't find the resolution to his problem on this ... A: Let's first see if all the malware has been removed. Please download TrendMicro HijackThis! from ... | |
| virus | 4/29/2008 |
| Q: I tried to do another follow up question, but it said I needed to make a new question. I did what ... A: There is a very stubborn spyware called SpyClean which is still running. We will need to manually ... | |
| Virus | 4/29/2008 |
| Q: I think I have a virus that affects search engines on my computer. When I click a link on a search ... A: You may wish to print out the following instructions. Please download the program SmitFraudFix to ... | |
| smitfraud-c virus??? | 4/29/2008 |
| Q: I'm hoping you can help me because my searches at Symantec and elsewhere on the internet have not ... A: I assure you that there is no security risk to you in revealing a HJT log. It only shows processes ... | |
| slow pc | 4/28/2008 |
| Q: I have followed your advise but my pc is still very slow. when i download a programme in firefox i ... A: There are some programs on your computer which are considered "questionable" according to some ... | |
| Virus | 4/28/2008 |
| Q: I think I have a virus that affects search engines on my computer. When I click a link on a search ... A: I'll be happy to help you. I will first need to know exactly what we are dealing with. Please ... | |
| \!\ | 4/27/2008 |
| Q: I ran both programs but can't seem to find either file you asked for. I'm now having a problem with ... A: I received the files fine. You still have SpyShredder on your system. This is a rogue malware ... | |
| \!\ | 4/27/2008 |
| Q: I ran both programs but can't seem to find either file you asked for. I'm now having a problem with ... A: Now we're getting somewhere, finally! Alright, I will need you to run Smitfraudfix once again. ... | |
| \!\ | 4/27/2008 |
| Q: I ran both programs but can't seem to find either file you asked for. I'm now having a problem with ... A: You should not be running any programs until we have cleared the malware from your computer. Please ... | |
| \!\ folder | 4/27/2008 |
| Q: I found a \!\ folder in my Documents and Settings that doesn't show up unless i run a scan. It has ... A: Did you run Smitfraudfix? If so, can you post the log? Better yet, if you wish, send it to me as ... | |
| \!\ folder | 4/27/2008 |
| Q: I found a \!\ folder in my Documents and Settings that doesn't show up unless i run a scan. It has ... A: Yes, there are several infections running. You may wish to print out the following instructions. I ... | |
| \!\ folder | 4/27/2008 |
| Q: I found a \!\ folder in my Documents and Settings that doesn't show up unless i run a scan. It has ... A: Please download Deckard's System Scanner (DSS) and save it to your desktop: ... | |
| tune-up | 4/25/2008 |
| Q: I have TuneUp Utilities 2007. It has been working very well for the past 3 months but when I click ... A: This could be caused by a number of factors, so we need to narrow things down. 1. Install all ... | |
| INSTALLING PROBLEMS 360/SPL 2 | 4/22/2008 |
| Q: I hope you can help me. I am trying to install 360 from a disk I bought. I keep getting the ... A: I'm sorry for the delay in getting back to you with a reply as I have been dealing with house ... | |
| Norton antivirus is not properly working. | 4/22/2008 |
| Q: Brian I have symentec corporate edition in my computer. But I feel there some ... A: I am sorry for not getting back to you sooner, as I was dealing with house flooding and did not have ... | |
| ad.doubleclick.net | 4/21/2008 |
| Q: My pc is running very slow and perhaps this dc thing may be causing it. I am on win xp home plus ... A: DoubleClick is often linked with the controversy over spyware because browser HTTP cookies are set ... | |
| One last time, please | 4/20/2008 |
| Q: I deleted all trojans found by Avast. I used Kaspersky antivirus and found a couple more. I had to ... A: According to VirusList.com, nilage will search the victim machine either for a window titled ... | |
| spy defender pro | 4/19/2008 |
| Q: This virus called spy defender pro downloaded itself on my computer and I went to control panel and ... A: It can be overwhelming, but the process is really not that difficult. The guide for using ComboFix ... | |
| spy defender pro | 4/19/2008 |
| Q: This virus called spy defender pro downloaded itself on my computer and I went to control panel and ... A: Please download TrendMicro HijackThis! from the following link: ... | |
| Webwatcher and other forms of keyloggers | 4/17/2008 |
| Q: Here is my question. Someone put a kelogger program on my computer. I found out it is a program ... A: You are correct in that the two programs are one in the same. Ultraview Plus was a surveillance ... | |
| One last time, please | 4/17/2008 |
| Q: I deleted all trojans found by Avast. I used Kaspersky antivirus and found a couple more. I had to ... A: Sorry for the delay in getting back to you. The log file is clean. Many times there will be ... | |
| viruses | 4/16/2008 |
| Q: what is a funny ust virus A: Funny UST Scandal.avi.exe is another name for W32/Sdbot-DIQ. According to Sophos, it is a worm for ... | |
| No power schemes. | 4/15/2008 |
| Q: this is Fernando again. I wanted to thank you for your help with the malware issue. I also wanted ... A: I believe the default value is set to block connections. If you accidentally accepted it, you can ... | |
| Help with Trojan please | 4/15/2008 |
| Q: Avast detected Win32:Trojan-gen in files named winsckdo.dll and winskff11.dll located in ... A: The files you mentioned are specific to the Trojan virus and are not actual Windows system files. ... | |
| Help with Trojan please | 4/14/2008 |
| Q: Avast detected Win32:Trojan-gen in files named winsckdo.dll and winskff11.dll located in ... A: According to avast!: Virus chest As our customers wished, we included so called Virus Chest to ... | |
| Help with Trojan please | 4/14/2008 |
| Q: Avast detected Win32:Trojan-gen in files named winsckdo.dll and winskff11.dll located in ... A: Glad to help. Your HJT log looks fine. There are no leftovers from the infection, and your system ... | |
| Remove these programs! | 4/13/2008 |
| Q: Ihave "windows xp" and I am having trouble removing these programs from my computer: "error ... A: Please download TrendMicro HijackThis! from the following link: ... | |
| Thunderbird+avast | 4/13/2008 |
| Q: i loaded thunderbird and avast...the problem is that gmail uses pop port 995...when i enter this ... A: Take a look here: http://forum.avast.com/index.php?topic=10428.0 to see how to set up secure email ... | |
| post combo fix | 4/13/2008 |
| Q: This is round 3- thelog post Combo fix as suggested. Thank you! Logfile of Trend Micro HijackThis ... A: Please open HJT and run a scan only. Place a check mark in the box next to the following items, ... | |
| system alert | 4/12/2008 |
| Q: In the past few days I have had messages popping up that my computer is infected and about four ... A: I can help you to eliminate the spyware, and it won't cost you a dime. You just need to follow the ... | |
| VBScript | 4/7/2008 |
| Q: I couldn't continue the follow-up. The message I get when I try to open my flash drive at home or ... A: I'm sorry for the delay in getting back to you. You are certainly not annoying. Have you tried ... | |
| VBScript | 4/7/2008 |
| Q: Whenever I try to access my flashdrive directing from My Computer, it doesn't allow me to open it ... A: Please tell me exactly what the error message says. I would try restoring .vbs to your PC. ... | |
| VBScript | 4/6/2008 |
| Q: Whenever I try to access my flashdrive directing from My Computer, it doesn't allow me to open it ... A: Please insert your flash drive, then download Flash_Disinfector.exe by sUBs and save it to your ... | |
| VBScript | 4/5/2008 |
| Q: Whenever I try to access my flashdrive directing from My Computer, it doesn't allow me to open it ... A: Please download TrendMicro HijackThis! from the following link: ... | |
| Keyboard strange behaviour | 4/5/2008 |
| Q: My Toshiba Satellite Pro keyboard is behaving strangely. Sometimes it stops responding completely, ... A: Your HJT log looks fine, so you will need to check for other causes of the keyboard's errors. This ... | |
| multiple anti-virus programs scheduled to run on start-up; | 4/4/2008 |
| Q: I think I successfully rid my computer of some viruses, but in the process, accidentally set two ... A: I would first try using Selective Startup to keep the PC from loading one or both AV programs, then ... | |
| My HJT Log | 4/4/2008 |
| Q: ------HJT Log------ Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:15:58 AM, on 4/4/08 ... A: Please download ComboFix and save to your desktop: ... | |
| virus? | 4/4/2008 |
| Q: My laptop has been getting many warnings and pop ups saying,system alert:trojan-spy.When I x them ... A: I will need to know exactly what is running in order to offer assistance in removal of the malware. ... | |
| ZLOB | 4/3/2008 |
| Q: My work computer was recently infected with 3 Trojans. My manager never installed a virus protection ... A: To answer your second question first, a virus is a malicious software program that can cause harm to ... | |
| problems | 4/2/2008 |
| Q: it said i had to aska new question from all the follow - ups. but i can not find that file ... A: Open HJT and do a Scan only. Place a check mark next to the following item, then click the Fix ... | |
| MSN 'Hey, is this really you?' | 4/1/2008 |
| Q: The other day my sister downloaded a virus without realising. She clicked a link sent from another ... A: Please download ComboFix and save to your desktop: ... | |
| Spymax | 4/1/2008 |
| Q: how to get rid of spymax...tried spybot, couple of others..but no luck..any help would be great! ... A: You have a number of infections. Please download ComboFix and save to your desktop: ... | |
| MSN 'Hey, is this really you?' | 4/1/2008 |
| Q: The other day my sister downloaded a virus without realising. She clicked a link sent from another ... A: Please download MsnCleaner.zip and Save it to your Desktop: ... | |
| Spymax | 4/1/2008 |
| Q: how to get rid of spymax...tried spybot, couple of others..but no luck..any help would be great! A: I will need to know if there is anything else infecting your PC, and where the infection is located. ... | |
| problems | 4/1/2008 |
| Q: it said i had to aska new question from all the follow - ups. but i can not find that file ... A: You may have hardware or driver issues that are affecting the running of these programs ... | |
| hey, is this really you? :S | 3/31/2008 |
| Q: I read a question asked, by a Martin, and This is exactly what happened to me, the exact link was " ... A: Please download MsnCleaner.zip and Save it to your Desktop from here: ... | |
| adware? | 3/31/2008 |
| Q: my laptop (windows xp) has really slowed down and it takes twice the time it use to, to do anything. ... A: When a serious error occurs, by default the system writes out a miniature memory dump along with an ... | |
| adware? | 3/30/2008 |
| Q: my laptop (windows xp) has really slowed down and it takes twice the time it use to, to do anything. ... A: From your log, there are no signs of infection that would cause slowdown or popups, however we can ... | |
| Bitdefender probelm w/ System volume info | 3/30/2008 |
| Q: Whenever I scan my system with Bit Defender 2008, It hangs up at System Volume information. I am ... A: The tracking.txt file is a necessary part of Windows and should not be deleted. It will just ... | |
| adware? | 3/30/2008 |
| Q: my laptop (windows xp) has really slowed down and it takes twice the time it use to, to do anything. ... A: I will need to know exactly what is running in order to offer you a fix. Please download TrendMicro ... | |
| Trojan? | 3/30/2008 |
| Q: I think I have a trojan. Running AVG and keep getting a threat message: ... A: Yes, the log file looks much better now. We just need to clean up. Run HJT (scan only) and place a ... | |
| Bitdefender probelm w/ System volume info | 3/30/2008 |
| Q: Whenever I scan my system with Bit Defender 2008, It hangs up at System Volume information. I am ... A: Your log file was broken up by spacing errors, so I will need you to send over another one in a ... | |
| Buffer Overflow Blocked with .avil files | 3/30/2008 |
| Q: I am using dual boot of Windows Vista and XP in two separate local drives. In Vista I have installed ... A: I cannot say for certain if the overflow will cause damage to the system memory, but I doubt it. ... | |
| Trojan? | 3/30/2008 |
| Q: I think I have a trojan. Running AVG and keep getting a threat message: ... A: I will try to help you with this trojan. Please download ComboFix and save to your desktop: ... | |
| CiD Popups still there :-( | 3/29/2008 |
| Q: I had enough spare time to do the steps you outlined. After reboot my computer is actually working a ... A: If you want, you can send me an email at numbersix6@yahoo.com and I will attach the uninstall.exe in ... | |
| "Buffer Overflow Blocked" warning with an .avi file | 3/29/2008 |
| Q: I am using dual boot of Windows Vista and XP in two separate local drives. In Vista I have installed ... A: From what I can locate on this error, it is a problem with the McAfee program, not a virus issue. ... | |
| Can you help me remove CiD popups? | 3/28/2008 |
| Q: I need to get rid of CiD popups,and anything else you can see on the Logfile of Trend Micro ... A: I will certainly try to help you out here. CiD popups are removed by performing the following ... | |
| MSN 'Hey, is this really you?' | 3/27/2008 |
| Q: The other day my sister downloaded a virus without realising. She clicked a link sent from another ... A: MSN and AIM viruses are becoming commonplace now. I will need to know exactly what we are dealing ... | |
| Cable Connection Security | 3/27/2008 |
| Q: I've heard that a PC connected to the Internet via a cable modem is always vulnerable to hacking ... A: The short answer is no, it's no safer. The longer version is more technical, but it has to do with ... | |
| McCafee | 3/26/2008 |
| Q: I have WindowsXP and I can't get any browser to open any McCafee site now... if I try it ... A: It is possible that a virus is blocking the site and any attempts at removal. Please download ... | |
| Cable Connection Security | 3/26/2008 |
| Q: I've heard that a PC connected to the Internet via a cable modem is always vulnerable to hacking ... A: When you log off, you are still leaving the computer open for attack. The PC is basically still on, ... | |
| restart virus??? | 3/20/2008 |
| Q: It gets up to where it gives me options on how i would like to restart my computer in safe mode ... A: This does not sound like any virus that I know of. Do you have an XP disc that came with the ... | |
| spyware/malware/virus | 3/17/2008 |
| Q: A couple of days ago i suspected a virus attack on my pc and ran the online onecare safety scanner ... A: I'll be glad to help you here. The entry Win32/Obfuscator.c is an Internet Worm. HJT is not ... | |
| viruses and popups advertising system scans and virus software | 3/16/2008 |
| Q: everytime now I turn on my pc i get these desktop icons I foolishly downloaded and can't get rid of ... A: I will need to find out exactly what is running before I can help you to fix it. Please download ... | |
| Removing popup | 3/15/2008 |
| Q: I hope that you can help. I have been getting really annoying pop ups for a few weeks. It allways ... A: Everything looks good in your log now. I figured that Dr.Web would detect RemoveIT, and you took ... | |
| d drive | 3/14/2008 |
| Q: Can you help me with a problem i have with my dvd/cd drive.When I put a disc into the drive it will ... A: Sorry I could not get back to you directly. Try this: Click Start-->My Computer. Right-click the ... | |
| Removing popup | 3/14/2008 |
| Q: I hope that you can help. I have been getting really annoying pop ups for a few weeks. It allways ... A: Combofix should never take more than 20 minutes to complete. If it takes longer than that, open ... | |
| d drive | 3/13/2008 |
| Q: Can you help me with a problem i have with my dvd/cd drive.When I put a disc into the drive it will ... A: I would suggest trying to re-enable the autorun feature for your drive. It may have been shut off ... | |
| Computer Security | 3/13/2008 |
| Q: First, here is the log file... Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:01:26 AM, ... A: You're log file looks clean. You may now turn back on your System Restore if you have not already ... | |
| AVG Disabled | 3/13/2008 |
| Q: My AVG has been disabled, when running a free scan through Norton I am getting a virus showing as ... A: Please run HJT (scan only) and place a check next to the following items, then click the Fix Checked ... | |
| Computer Security | 3/13/2008 |
| Q: First, here is the log file... Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:01:26 AM, ... A: Please run HJT (scan only) and place a check mark next to the following items, then click the Fix ... | |
| Picts Virus | 3/12/2008 |
| Q: I asked you about this on 29/02/08 and you said to download TrendMicro HijackThis! and paste the ... A: Please turn off System Restore: 1. Click Start, right-click My Computer, and then click Properties. ... | |
| Removing popup "Celldorado" | 3/12/2008 |
| Q: I hope that you can help. I have been getting really annoying pop ups for a few weeks. It allways ... A: First, please go to your Control panel, Add/Remove programs and uninstall any InCode Solutions or ... | |
| Computer Security | 3/12/2008 |
| Q: First, here is the log file... Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:01:26 AM, ... A: Leave the registry unchanged until we remove the malware. Please follow the instructions below: ... | |
| AVG Disabled | 3/12/2008 |
| Q: My AVG has been disabled, when running a free scan through Norton I am getting a virus showing as ... A: Not only has AVG been disabled, but it has been completely removed from startup. Follow these ... | |
| Overheating? | 3/12/2008 |
| Q: I hope that you can help me. I have a Toshiba Satellite A215-7444 running Vista and when I first ... A: From the posts I have been reading, the problem is actually with the AMD processor. It seems you ... | |
| ares | 3/12/2008 |
| Q: I was having problems with pop ups. I have AOL spyware and have installed spybot. However Aol ... A: I did not mean to imply that you not use Ask.com. My suggestion to remove the Ask Search toolbar ... | |
| ares | 3/12/2008 |
| Q: I was having problems with pop ups. I have AOL spyware and have installed spybot. However Aol ... A: Please run HJT (scan only this time) and place a check mark in the box next to the following items, ... | |
| ares | 3/11/2008 |
| Q: I was having problems with pop ups. I have AOL spyware and have installed spybot. However Aol ... A: Please turn off System Restore: 1. Click Start, right-click My Computer, and then click Properties. ... | |
| ares | 3/11/2008 |
| Q: I was having problems with pop ups. I have AOL spyware and have installed spybot. However Aol ... A: You are correct in denying access to programs that are suspicious. It should not be necessary to ... | |
| hijack this log analysis | 3/11/2008 |
| Q: here is my hijack this log file ---------log file------------- Logfile of Trend Micro HijackThis ... A: I'll be glad to help you out here. You are running XP without any Service Packs or Security Patches ... | |
| xtoff | 3/11/2008 |
| Q: I too Have the xtoff problem, I right clicked on Internet explorer, clicked properties, but can not ... A: I'll need a bit more information in order to help you out. What versions of Windows and Internet ... | |
| POS232.tmp virus | 3/9/2008 |
| Q: My computer is infected with that POS343.tmp virus. Could you please help me. Here is a log of a HJT ... A: You're log file looks clean. However, I can't be one hundred percent certain that the malware is ... | |
| warning: possible spyware or adware infection! click hereto scan your computer for spyware or adware | 3/8/2008 |
| Q: my computer on internet explorer says warning: possible spyware or adware infection! click hereto ... A: There are several infections to deal with here. Begin by uninstalling the Logitech Desktop ... | |
| How to get rid of virus/trojan interfering with downloads and inundating me with popups! | 3/8/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 12:11:24 PM, on 3/6/2008 Platform: Windows XP ... A: Turn off System Restore 1. Click Start, right-click My Computer, and then click Properties. 2. In ... | |
| How to get rid of virus/trojan interfering with downloads and inundating me with popups! | 3/6/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 12:11:24 PM, on 3/6/2008 Platform: Windows XP ... A: Please download the program SmitFraudFix to your desktop from here: ... | |
| HELP! VIRUS ATTACK | 3/4/2008 |
| Q: I really hope you can help me with this. 2 days ago my friend on MSN Messenger sent me this link, ... A: Please download the program MSNCleanup to your desktop from here: ... | |
| Virus help response | 3/4/2008 |
| Q: The website would not allow me to followup to your previous response so i have created this new ... A: The HJT log looks good. Just need to cleanup now. Start HJT (scan only) and place a check mark in ... | |
| trojan.zlob | 3/3/2008 |
| Q: I am having serious problems with my computer (vista) after accidently downloading the above virus, ... A: Have you tried to boot into Safe Mode with Networking? Keep pressing the F8 key on boot until a ... | |
| POS232.tmp virus | 3/3/2008 |
| Q: My computer is infected with that POS343.tmp virus. Could you please help me. Here is a log of a HJT ... A: ComboFix got rid of most of the entries. Run Hijackthis again, click scan, and put a checkmark in ... | |
| virus | 3/3/2008 |
| Q: I believe my computer has a virus possibly Malware or related i have attached a copy of the to ... A: Please follow the instructions below to run ComboFix: 1. Download this file - combofix.exe ... | |
| BSOD Codes | 3/2/2008 |
| Q: I wasn't able to send another follow-up to your last answer - AllExperts.com wouldn't allow it. The ... A: I certainly understand the rigors of getting older. I'm only (!) 43, yet things have started ... | |
| BSOD Codes | 3/2/2008 |
| Q: I wasn't able to send another follow-up to your last answer - AllExperts.com wouldn't allow it. The ... A: You will need to boot from an XP disc (any disc will do, it doesn't have to be the one you installed ... | |
| virus | 3/2/2008 |
| Q: I believe my computer has a virus possibly Malware or related i have attached a copy of the to ... A: Please download the program SmitFraudFix to your desktop from here: ... | |
| help me | 3/1/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:30:41 AM, on 3/1/2008 Platform: Windows XP ... A: Please follow the steps below to remove the malware. Turn off System Restore: 1. Click Start, ... | |
| Anti-Virus Software | 3/1/2008 |
| Q: I’ve had Norton Corporate AntiVirus software on my computer for over 5 years. I’ve finally decided ... A: Usually, the BSOD is a result of hardware issues. I can troubleshoot the codes if you like. Just ... | |
| virus | 3/1/2008 |
| Q: I believe my computer has a virus possibly Malware or related i have attached a copy of the to ... A: Your HJT program is outdated and the log file is not properly formatted. Download the latest ... | |
| Anti-Virus Software | 3/1/2008 |
| Q: I’ve had Norton Corporate AntiVirus software on my computer for over 5 years. I’ve finally decided ... A: I found the Symantec link for removing NAV 7.6: How to uninstall Norton AntiVirus Corporate Edition ... | |
| Anti-Virus Software | 3/1/2008 |
| Q: I’ve had Norton Corporate AntiVirus software on my computer for over 5 years. I’ve finally decided ... A: I'm sorry to hear of your troubles removing Norton. You are not the only one who has had problems ... | |
| picts virus | 2/29/2008 |
| Q: My son has the picts virus on his computer and nothing I've tried seems to get rid of it. The only ... A: I will need to know exactly what is running in order to fix the problem. Please download TrendMicro ... | |
| Cause | 2/27/2008 |
| Q: Hey Brian, Just wondering what caused this virus to infect my computer, and what is a good ... A: It's hard to say what actually caused the infection. Usually, they are installed in a fly-by, ... | |
| POS344.tmp virus | 2/27/2008 |
| Q: My name is Joe, and my notebook is infected by one of those big viruses a lot of people ... A: Yes, your log files show the malicious files were eliminated. Please run HJT (scan only and place a ... | |
| POS344.tmp virus | 2/26/2008 |
| Q: My name is Joe, and my notebook is infected by one of those big viruses a lot of people ... A: You do indeed have a few infections to deal with. Please follow the instructions below: Begin by ... | |
| trojan virus | 2/26/2008 |
| Q: You helped me a couple of weeks ago get rid of the pos1.tmp, pos10.tmp virus that screwed up my C ... A: Yes, your log looks good. You just need to clean up the deleted files, then you're good to go. ... | |
| Internet Applications Not Opening | 2/25/2008 |
| Q: (Sorry this is a new question, but the website told me I had too many follow-ups to ask for another ... A: The program is located on your PC here: C:\WINDOWS\system32\config\atww\ I do not recommend deleting ... | |
| Made me ask a new question. | 2/25/2008 |
| Q: Hey Brian, they website said that i had asked too many questions on the last thread and to start a ... A: Yes, if your hard drive is very fragmented, it can cause errors. However, I am more concerned by ... | |
| adware | 2/25/2008 |
| Q: I use windows XP and I have the full version for both McAfee and Windows Defender. For a couple of ... A: A corrupt explorer.exe can be caused by a virus. To check, please download TrendMicro HijackThis! ... | |
| true vector remains | 2/25/2008 |
| Q: Apparently I've been following you up too often, so here's a new/old question. I tried to uninstall ... A: LOL! :-) I was going to use that line! I am going to look up a way to stop the process and post it ... | |
| true vector remains | 2/24/2008 |
| Q: Apparently I've been following you up too often, so here's a new/old question. I tried to uninstall ... A: Try shutting down your Zone Alarm Firewall before you try to uninstall the program again. Also, try ... | |
| Registry cleaners | 2/24/2008 |
| Q: I have Ccleaner installed on my Pc do I still need a Registry cleaner? Also, how do I know what is ... A: CCleaner has a more than capable Registry Cleaner built in. Unless your computer is experiencing a ... | |
| inability to install zone alarm security | 2/24/2008 |
| Q: If I give you a question sent a few months ago and answered by Carolyn Meinel (currently on holiday) ... A: Good Evening Christine It seems as if your computer did not want to release hold of the malware, ... | |
| malware | 2/24/2008 |
| Q: I had in my earlier session sent you a hijack this log which appeard clean.this is a copy of the DR ... A: These items are in your System Restore file and will continue to reinfect your PC. Delete with ... | |
| trojan virus | 2/24/2008 |
| Q: You helped me a couple of weeks ago get rid of the pos1.tmp, pos10.tmp virus that screwed up my C ... A: Download VirtumundoBegone and save it to your desktop: ... | |
| inability to install zone alarm security | 2/23/2008 |
| Q: If I give you a question sent a few months ago and answered by Carolyn Meinel (currently on holiday) ... A: From your log, I can see that you have malware installed by the Viewpoint Internet Explorer toolbar, ... | |
| Made me ask a new question. | 2/23/2008 |
| Q: Hey Brian, they website said that i had asked too many questions on the last thread and to start a ... A: The error you are receiving is indicative of RAM memory failure. Try running the free online tests ... | |
| trojan virus | 2/23/2008 |
| Q: You helped me a couple of weeks ago get rid of the pos1.tmp, pos10.tmp virus that screwed up my C ... A: I'll be glad to help you again. Please follow the instructions below: Click Start, Run and type in ... | |
| inability to install zone alarm security | 2/22/2008 |
| Q: If I give you a question sent a few months ago and answered by Carolyn Meinel (currently on holiday) ... A: Let's see if we can't get you out of the Dark Ages and into the Renaissance. You seem to have a few ... | |
| ptlg.exe files | 2/22/2008 |
| Q: I had the same problem with ptlg.exe on my computer. I followed your instructions to another answer ... A: Please download Killbox from here: http://www.bleepingcomputer.com/files/spyware/KillBox.zip Unzip ... | |
| hijack homepage | 2/21/2008 |
| Q: Answer Hi Skott Looking over the log, I don't see any malware which would cause a browser ... A: You are correct. Looking over your log again, there is no AskToolbar. It must have been lack of ... | |
| Made me ask a new question. | 2/20/2008 |
| Q: Hey Brian, they website said that i had asked too many questions on the last thread and to start a ... A: I believe this to be a hardware related issue. The first code deals with a Kernel_Page_Fault error, ... | |
| POS1A | 2/20/2008 |
| Q: i began to experiment several issues on my computer, 1st - i cant navegate on E-explorer beouse ... A: I'll be glad to help you here. Please follow the instructions below so that we can begin the ... | |
| Internet Applications Not Opening | 2/20/2008 |
| Q: (Sorry this is a new question, but the website told me I had too many follow-ups to ask for another ... A: Did you install a program called WebWatcherKids? If you remove the program, does the internet go ... | |
| about virus | 2/20/2008 |
| Q: as you told me, i am sending you result of dr. web scaning and log file. scan result: ... A: Your logs are coming up clean now. Run a scan again with your BitDefender to see if it detects ... | |
| malware | 2/20/2008 |
| Q: Was not able to ask a folow up ,so ive started a new session. Ihave downloaded the spybot from this ... A: Please run HJT (scan only) and place a check mark next to the following items, then click the Fix ... | |
| about virus | 2/20/2008 |
| Q: as you told me, i am sending you result of dr. web scaning and log file. scan result: ... A: Dr.Web found and removed a number of viruses from your system, but your HJT log still shows some ... | |
| same | 2/19/2008 |
| Q: Hey Brain, I email back but wanted to make sure you recieved it...I am a little unsure about my ... A: Yep, you screwed it up! :-p Instead of writing out the whole procedure, here is a link: ... | |
| about virus | 2/19/2008 |
| Q: sir you says, i have done all procedure and i am sending you that content Logfile of Trend Micro ... A: I'm sorry Anil, I did not realize that the trial version will not remove anything. Please download ... | |
| Internet Explorer | 2/19/2008 |
| Q: Good Morning Brian, I thought I sent this to you once today, but I never received a received ... A: Good morning Tina Let me take a look at a HijackThis log to see if there is anything running that ... | |
| Internet Applications Not Opening | 2/19/2008 |
| Q: (Sorry this is a new question, but the website told me I had too many follow-ups to ask for another ... A: I apologize for not answering you sooner. I have been trying to locate a fix so that you won't have ... | |
| same | 2/19/2008 |
| Q: Hey Brian, It didn't work, it still comes up and I even went into my program files and under ... A: Hey Jacki Extoff and xtoff are the same thing. It's the way IE reads it. You have IE6 now, but I ... | |
| same | 2/18/2008 |
| Q: Hey Brian, It didn't work, it still comes up and I even went into my program files and under ... A: Hey Jacki Please hang in there with ME! I can't believe nothing is working. Let's take a step ... | |
| same | 2/18/2008 |
| Q: Here are the two logs I think you needed...I hope it is right??? Thanks again for any help you can ... A: Let's try this: Uninstall Google Toolbar. I have seen instances where this has messed up settings ... | |
| Internet Applications Not Opening | 2/18/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:49:49 AM, on 2/17/2008 Platform: Windows XP ... A: Yes, there are other ways to get rid of the entry, but I am puzzled by the browser problem. The ... | |
| same | 2/18/2008 |
| Q: Here are the two logs I think you needed...I hope it is right??? Thanks again for any help you can ... A: Please run HijackThis again (scan only this time) and place a check mark in the box next to the ... | |
| updating antivirus | 2/18/2008 |
| Q: how to update my antivirus that is pc-cillin security if i dont have internet connection? A: My name is Brian, and I will answer your question taken from the AllExperts question pool. ... | |
| Internet Applications Not Opening | 2/18/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:49:49 AM, on 2/17/2008 Platform: Windows XP ... A: I always have more advice, whether it's requested of not :-) Let's try WinsockFix. Download, then ... | |
| Http://xtoff/ | 2/18/2008 |
| Q: how can i get rid of the above?? It comes up first and then I have to push home to get to my ... A: Well let's see if we can't get some of the malware off, then hopefully you will be able to update. ... | |
| Http://xtoff/ | 2/18/2008 |
| Q: how can i get rid of the above?? It comes up first and then I have to push home to get to my ... A: Hopefully the fix I suggested worked and you are now able to open up your browsers. Your log file, ... | |
| Http://xtoff/ | 2/17/2008 |
| Q: how can i get rid of the above?? It comes up first and then I have to push home to get to my ... A: Http://xtoff/ is generally caused by a corruption of your Internet Explorer shortcut. Go to the ... | |
| about malware | 2/17/2008 |
| Q: mr. brain sir i have the same problem as the mr, anubhav is having, and also i have ... A: Please follow the procedure below so that I may check your computer for any infection. Please ... | |
| Internet Applications Not Opening | 2/17/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:49:49 AM, on 2/17/2008 Platform: Windows XP ... A: I will try to help you with this problem. Please run HJT (scan only this time) and place a check ... | |
| follow ups | 2/17/2008 |
| Q: this was your last reply: Hello Fadel AllExperts does not accept attachments. Second, I did not ... A: The log file for this computer looks clean. Please let me know if you are experiencing any more ... | |
| Trojan Zlob | 2/16/2008 |
| Q: I got infected aprox 3 wks ago using Norton 2006. At first Norton ID the virus which I chose to ... A: Of course I'll be happy to help you (and won't charge you a penny, I promise!). While I haven't ... | |
| home page hijack | 2/16/2008 |
| Q: This is so strange - I still have that problem of msn always coming back as my default homepage...I ... A: Looking over the log, I don't see any malware which would cause a browser redirect, but the problem ... | |
| malware | 2/16/2008 |
| Q: Was not able to ask a folow up ,so ive started a new session. Ihave downloaded the spybot from this ... A: Download and run CWShredder from here: ... | |
| Trojan Attack | 2/16/2008 |
| Q: Benosky.An Attack on my computer has cause my sound and Wi-Fi to become disable.I was shown how to ... A: Let's first look to see if the trojan is gone completely. It wouldn't do to reinstall something ... | |
| home page hijack | 2/16/2008 |
| Q: This is so strange - I still have that problem of msn always coming back as my default homepage...I ... A: You will have to contact Norton directly to find out if you can download the product for a ... | |
| Trouble loading Norton | 2/15/2008 |
| Q: When I try to load Norton from Yahoo DSL account it says it can't load until I remove McAfee ... A: Just follow the instructions below: Place your McAfee CD into drive if you have it. A window should ... | |
| Malware infection - can you help? | 2/15/2008 |
| Q: I've never had a real virus/malware problem before (I am a careful and - so I thought - responsible ... A: You can read about ptlg.exe from the following website: ... | |
| Kernel_Data_Inpage_Error Problem | 2/15/2008 |
| Q: OK a couple of weeks ago for some reason my FireFox would not open , so i decided to uninstall it ... A: Double-click My Computer. Right-click the hard disk drive that you want to check, and then click ... | |
| follow up | 2/14/2008 |
| Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 6:09:09 PM, on 2/14/2008 Platform: Windows XP ... A: The ESET scan deleted 71 instances of malware and it looks like ComboFix cleaned the rest. The ... | |
| Kernel_Data_Inpage_Error Problem | 2/13/2008 |
| Q: OK a couple of weeks ago for some reason my FireFox would not open , so i decided to uninstall it ... A: There are a few missing entries that you should fix. Please run HJT (scan only) and place a check ... | |
| MalCrush | 2/13/2008 |
| Q: I'm having the same problem with Malcrush, a window up pop ups everytime I restart my pc, the globe ... A: Let's take it one step at a time so it's not so confusing. Everyone's computer virus issue is not ... | |
| how to kill explorer virus | 2/13/2008 |
| Q: My 2 PC had been bite by explorer virus. The signature of the virus is that when I open my computer ... A: Please download TrendMicro HijackThis! from the following link: ... | |
| emminent computer failure | 2/13/2008 |
| Q: My in-laws can't get into their Dell computer. When they try to log in the response is emminent ... A: My name is Brian and I have taken your question over from the AllExperts pool. There is an urgency ... | |
| Kernel_Data_Inpage_Error Problem | 2/12/2008 |
| Q: OK a couple of weeks ago for some reason my FireFox would not open , so i decided to uninstall it ... A: The Kernel_Data_Inpage_Error is usually indicative of faulty hardware. You will need to take down ... | |
| byvvw.dll (too many follow-ups, had to ask new question) | 2/12/2008 |
| Q: The pop-ups didn't appear this time, and they don't seem to be in the process list, so thanks alot ... A: Yes, your log file is now clean. The file is gone and the errors should be as well. You're quite ... | |
| malware problem - drives not openining | 2/12/2008 |
| Q: My pc is infected by malware name " packer.malware.NSAnti.k "...Im using Bit defender 2008 Total ... A: The message you are getting isn't so much an error as it is a warning: Windows is asking if you are ... | |
| What is ptlg.exe? (Part 2) | 2/11/2008 |
| Q: I followed your last instructions and believe everything is fine now. (AllExperts wouldn't let me ... A: Yes, the file is gone now. Everything else looks clean in your log file. I hope that I've helped ... | |
| Virus Help | 2/11/2008 |
| Q: Brian, You helped me a few months ago with some viruses I had on my computer and you told me to let ... A: You just made my day! Seriously! Everyone at AllExperts volunteers their free time to answer ... | |
| What is ptlg.exe? | 2/11/2008 |
| Q: I noticed the appearance of ptlg.exe in my task manager today after installing various software. ... A: Yes, the program is gone now. SpyEraser did find it and removed it thankfully. The Explorer.EXE ... | |
| malware problem - drives not openining | 2/11/2008 |
| Q: My pc is infected by malware name " packer.malware.NSAnti.k "...Im using Bit defender 2008 Total ... A: Your error is caused by the corruption of your autorun.inf file which was not cleaned by ... | |
| Error following Antivirus Scan | 2/11/2008 |
| Q: - I just ran several partial and complete antivirus scans yesterday, because the Windows Explorer ... A: It should have deleted the file, but looking through the security forums, it seems Vundofix has ... | |
| my computer is infected | 2/11/2008 |
| Q: My computer has been running poorly. I've run a CounterSpy scan, but there are still two suspicious ... A: Can you run Kaspersky WebScanner? (Perform an online scan with Internet Explorer) ... | |
| What is ptlg.exe? | 2/11/2008 |
| Q: I noticed the appearance of ptlg.exe in my task manager today after installing various software. ... A: The file ptlg.exe does indeed belong to the malware program AVSystemCare. It is a fake security ... | |
| Help please | 2/11/2008 |
| Q: Ok I first noticed something weird when like my keyboard stopped working and tried restarting my ... A: Your HJT log is not formatted properly. That means Word Wrap was enabled in Notepad. To turn this ... | |
| Error following Antivirus Scan | 2/10/2008 |
| Q: - I just ran several partial and complete antivirus scans yesterday, because the Windows Explorer ... A: Please download and run ATF Cleaner from this link: http://www.atribune.org/ccount/click.php?id=1 ... | |
| Error following Antivirus Scan | 2/10/2008 |
| Q: - I just ran several partial and complete antivirus scans yesterday, because the Windows Explorer ... A: Please download TrendMicro HijackThis! from the following link: ... | |
| Malcrush? | 2/10/2008 |
| Q: I have a file called "malcrush" that is installed on the computer. I uninstalled it but it still ... A: Unfortunately, uninstalling won't get rid of this pest. Please follow the instructions below: ... | |
| Can't get rid of Trojans | 2/10/2008 |
| Q: I am hoping you can help me... I heard about you and this website from a friend! Despite all my ... A: You're welcome. I don't see much running in your log file that you should not have on start-up. ... | |
| Can't get rid of Trojans | 2/10/2008 |
| Q: I am hoping you can help me... I heard about you and this website from a friend! Despite all my ... A: Your log file is clean now. Your computer should be running normally now. Let me know if you are ... | |
| Virus problem | 2/9/2008 |
| Q: I am confronting a bad virus which I need your valuable help,,, I will elaborate my problem: Once I ... A: AllExperts does not accept attachments. Second, I did not ask you to run ComboFix on anything ... | |
| virus | 2/9/2008 |
| Q: I m starting a fresh question session, here is the log of hijack this : Logfile of Trend Micro ... A: Please run HJT scan only and place a check mark in the box next to the following item, then click ... | |
| Can't get rid of Trojans | 2/9/2008 |
| Q: I am hoping you can help me... I heard about you and this website from a friend! Despite all my ... A: I will do my best to help you out here. Please follow the instructions below carefully and ... | |
| Same as Kevin Part 2 | 2/8/2008 |
| Q: too many follow-ups so I had to start this as a new question. The "warnings have stopped, and ... A: Run HJT (scan only) and place a check mark in the box next to the following items, then click the ... | |
| POS1.tmp, POS1A0.tmp etc etc | 2/8/2008 |
| Q: My computer is infected with the "POS1.tmp, POS1A0.tmp" virus or malware. Please help me. I've ... A: We'll get your icon back in short order. Run HJT (scan only) and place a check mark in the box next ... | |
| follow up to storage protector | 2/8/2008 |
| Q: the system wouldnt allow me to post a follow up so im posting a new question. posted below is the ... A: You have a bad trojan infection. Once we clean you up things will return to normal. Please follow ... | |
| Another problem | 2/8/2008 |
| Q: Guess who? Yep another problem. On the 2nd someone who I have dealt with in the past suggested ... A: Problems are my specialty! Yes, a restore to 2/2 MAY remove the virus if it has not affected the ... | |
| my computer is infected | 2/8/2008 |
| Q: My computer has been running poorly. I've run a CounterSpy scan, but there are still two suspicious ... A: Please follow the steps below carefully: Please download ComboFix.exe from: ... | |
| POS1.tmp, POS1A0.tmp etc etc | 2/8/2008 |
| Q: My computer is infected with the "POS1.tmp, POS1A0.tmp" virus or malware. Please help me. I've ... A: Please download SmitfraudFix.exe from here and save it to your desktop: ... | |
| PART 2 OF MESSAGE HJT REPORT | 2/8/2008 |
| Q: hope this helps Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 12:00:22, on 07/02/2008 ... A: Please run HJT (scan only) and place a check mark in the box next to the following item, then click ... | |
| POS1.tmp, POS1A0.tmp etc etc | 2/8/2008 |
| Q: My computer is infected with the "POS1.tmp, POS1A0.tmp" virus or malware. Please help me. I've ... A: I will need you to first disable your System Restore: 1. Click Start, right-click My Computer, and ... | |
| unknown trojan malware cant detect | 2/7/2008 |
| Q: ill try to explain this the bes i can, its pretty straight forward really. i clicked a download a ... A: I'm happy to help good folks like you out. Please download Combofix to your desktop from here: ... | |
| unknown trojan malware cant detect | 2/7/2008 |
| Q: ill try to explain this the bes i can, its pretty straight forward really. i clicked a download a ... A: This was my fault...I forgot you were using Vista. Please follow the steps below: 1. Click on ... | |
| follow up to storage protector | 2/7/2008 |
| Q: the system wouldnt allow me to post a follow up so im posting a new question. posted below is the ... A: Please download SmitfraudFix from here: http://siri.urz.free.fr/Fix/SmitfraudFix.exe * Reboot ... | |
| unknown trojan malware cant detect | 2/7/2008 |
| Q: ill try to explain this the bes i can, its pretty straight forward really. i clicked a download a ... A: Please download to your desktop LSPFix from here: http://www.cexx.org/LSPFix.exe Next, double-click ... | |
| Computer changed upon booting up | 2/7/2008 |
| Q: The other day I was trying to play a new video game on my computer and it wasn't working, so I tried ... A: Yes, I have performed a repair install several times. I only recommend it as a last resort. In ... | |
| home page hijacked? | 2/7/2008 |
| Q: ..I did want to thank you again for all the help you have provided me over Christmas/NY with my ... A: This is from the Norton site: Problem: I cannot change my Internet home page ... | |
| home page hijacked? | 2/7/2008 |
| Q: ..I did want to thank you again for all the help you have provided me over Christmas/NY with my ... A: I think I found your answer. In the antivirus portion of Norton Internet Security, in the options ... | |
| Computer changed upon booting up | 2/7/2008 |
| Q: The other day I was trying to play a new video game on my computer and it wasn't working, so I tried ... A: I'm sorry that you are having so much trouble. At this point, my only suggestion to get the ... | |
| Virus problem | 2/6/2008 |
| Q: I am confronting a bad virus which I need your valuable help,,, I will elaborate my problem: Once I ... A: Please download ComboFix and save it to the desktop from here: ... | |
| Higlieder Trojan....ugh! | 2/6/2008 |
| Q: This thing sucks. Can't get rid of it. Here is my Hijack log: ... A: OK, you definitely are still infected then! Please run the ESET online scanner here: ... | |
| Computer changed upon booting up | 2/6/2008 |
| Q: The other day I was trying to play a new video game on my computer and it wasn't working, so I tried ... A: I'll try to help you out here. Go to Start => Run and type in "regedit" {without the quotes} ... | |
| superiorads | 2/6/2008 |
| Q: I have this thing on my computer named superiorads (pop-ups) everything I have done will not remove ... A: I'll be glad to help you remove this pest. P | |