Computer Security & Viruses - Internet/Network Security - Computing/Technology

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About Brian Benosky
(Top Expert on this page)

Expertise
I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (including Vista) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

Experience
I have over 25 years experience in using, building, and repairing computers. I have helped over a thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributer of General Computing answers in Yahoo! Questions.

Education/Credentials
College Educated Self-taught Computer Skills

You are here: Experts > Computing/Technology > Internet/Network Security > Computer Security & Viruses

Questions Answered By Expert Brian Benosky
In Category Computer Security & Viruses

Subject	Date Asked

virus?	11/14/2009
Q: When utilizing the internet on our desktop, it is an HP Pavilion a1700n, it looks as if another web ... A: I'm sorry that this is the first opportunity I've had all week to answer questions. It's been a ...
Is this a virus?	11/14/2009
Q: I have about a month old computer. In the last few days the CPU usage has begun to jump every ten ... A: I will need more information in order to determine if this is a virus. Please download HijackThis ...
Malware "tr/vundo.gen"	11/13/2009
Q: I have a virus that keeps reappearing on my system, even though I have repeatedly tried removing it ... A: The file you mentioned, "tdlwsp.dll", is a rootkit. Download RootRepeal from the following location ...
Secunia PSI	11/13/2009
Q: Do you have any opinions about this software, and, if so, is it worth the time to install it and use ... A: I use Secunia PSI, and find it to be a very valuable tool. For users with many programs installed, ...
PLEASE HELP	11/11/2009
Q: SOMEHOW WE HAVE ANOTHER VIRUS THAT KEEPS POPPING UP TRYING TO SELL ME A ANTI VIRUS SOMETHING OR ... A: The infection is still present. I believe that Norton may be interfering with the removal process, ...
PLEASE HELP	11/11/2009
Q: SOMEHOW WE HAVE ANOTHER VIRUS THAT KEEPS POPPING UP TRYING TO SELL ME A ANTI VIRUS SOMETHING OR ... A: Yes, you are infected with Osawarepro trojan. Osawarepro.com is a rogue website sponsoring the ...
virus?	11/9/2009
Q: When utilizing the internet on our desktop, it is an HP Pavilion a1700n, it looks as if another web ... A: Let's check first to see if there is an infection and remove that before we take on the Norton ...
Webwatcher	11/9/2009
Q: My boyfriend installed webwatcher on my laptop. I found out and told him to remove it. I watched ... A: The log file looks good. We just need to fix one item. Start HijackThis and click to do a Scan ...
webwatcher	11/4/2009
Q: My boyfriend installed webwatcher on my laptop. I found out and told him to remove it. I watched ... A: Of course I'd be happy to help. Since I can't scold your boyfriend for violating your privacy (and ...
Many Problems	11/3/2009
Q: I have done the hijackThis that will follow. 1 problem my computer runs very slow. I have download ... A: Click the Start button and open your Control Panel. Click on Programs and Features. This will give ...
Many Problems	11/1/2009
Q: I have done the hijackThis that will follow. 1 problem my computer runs very slow. I have download ... A: So long as they were not identified by Malwarebytes' as threats, I would not be concerned with ...
Computer hangs when i connect to internet	10/30/2009
Q: My Computer hangs 5 minutes after connecting to the internet. A message appears showing "Generic ... A: Have you uninstalled the HP software? If so, run a scan with Malwarebytes' Anti-Malware to delete ...
Many Problems	10/30/2009
Q: I have done the hijackThis that will follow. 1 problem my computer runs very slow. I have download ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
xtoff	10/29/2009
Q: I read your answer on how to fix this problem, but don't see that option when I right click and ... A: Please download HijackThis to your desktop from here: ...
Computer hangs when i connect to internet	10/28/2009
Q: My Computer hangs 5 minutes after connecting to the internet. A message appears showing "Generic ... A: Your HJT file is clean of infections. The error you are experiencing may be caused by your HP ...
Windows 7	10/24/2009
Q: I have a Windows Vista laptop and I was wondering if I really need Norton Anti Virus. I have seen ... A: Sorry for the delay in getting back to you. PCWorld.com has an excellent article on things you ...
Reset windowns password	10/22/2009
Q: Ok I ran the program that is suppose the reset and it said it did reset. I rebooted and pressed ok ... A: Sorry for the delay in getting to your question. Have you done a chkdsk on the hard drive? It ...
pop up blockers	10/20/2009
Q: i have my popup blocker turned on and is constantly getting numerous popups while online. when i ... A: I will need a bit more information to determine the cause. Please download HijackThis to your ...
Norton	10/18/2009
Q: I have a Windows Vista laptop and I was wondering if I really need Norton Anti Virus. I have seen ... A: Have you tried to download from the mirror sites listed on the page below: ...
system crash	10/16/2009
Q: My problem is that when i'm trying to log in to Windows Live Messenger, my computer crashes, leading ... A: Run HJT and click to do a Scan Only. Place a check mark in the box next to the following item, ...
Computer problems	10/15/2009
Q: I need help getting my computer back up to speed. Currently there seems to be a virus or something ... A: Please run HijackThis and click to do a Scan Only. Place a check mark in the box next to the ...
???	10/14/2009
Q: We have an HP Pavilion a1700n, it has Windows Vista Home Premium 32 bit. The kids have done who ... A: If the keyboard is USB, that may be where the problem lies. Try using an old non-USB keyboard if ...
virus	10/13/2009
Q: My computer is infected somehow and I cant figure out what it is. Ive ran malware bytes followedby a ... A: Please make sure that you have updated Malwarebytes' to the latest virus signatures by starting the ...
system crash	10/11/2009
Q: My problem is that when i'm trying to log in to Windows Live Messenger, my computer crashes, leading ... A: Very sorry for the delay in getting back to you, as I have not been around my computer much this ...
Adobe virus	10/8/2009
Q: I have been plagued with a virus that corrupts my media stuff, including adobe, realmedia, etc. I ... A: It actually doesn't sound like a virus. Instead, it may actually be from Adobe. Your Adobe Flash ...
Password Recovery For Windows XP	9/30/2009
Q: You recently offered some great tips for the administrator of a Windows XP password recovery. Well, ... A: I sort of figured you had to have a hard drive. You should also have USB ports. They look like ...
problems with your previous answer	9/20/2009
Q: I wrote to you before regarding malware and viruses on our desktop computer. We downloaded the disc ... A: I have never heard of this happening. Does the rescue disk boot up at all? If not, most likely you ...
Suspect virus	9/19/2009
Q: my sons laptop will get no further than a sort of spyware update screen. There is no company name, ... A: You had several different nasties installed, but Malwarebytes has deleted them successfully. To ...
Startup - My Documents folder	9/19/2009
Q: My problem is, every time my PC starts up it automatically opens up and displays my "My documents" ... A: Let's first check for a virus. Please download Malwarebytes' Anti-Malware to your desktop from ...
Suspect virus	9/18/2009
Q: my sons laptop will get no further than a sort of spyware update screen. There is no company name, ... A: You will need to boot the computer into Safe Mode and run scans from there. Please follow the ...
Secure PC	9/16/2009
Q: I hope you enjoyed it! I have read that newer and more malware is being created and thrown online at ... A: The answer would depend on variables, such as home and office settings, LAN or WLAN, etc. But as a ...
IRQL and disgracefuly more	9/8/2009
Q: Good day, I wonder if you could save me here... I own a Dell with Windows XP Client Edition, I ... A: You are running XP with very little RAM installed. You have 256MB installed, where it is ...
Software and free features.	9/8/2009
Q: In the past I downloaded some software that was free to try some parts without a restriction in the ... A: I'm not so sure that checking the developer's site will give you the information you seek. I have ...
Weird email!	9/7/2009
Q: My friend replied to an e-mail that i had apparently managed to send to her and my entire contact ... A: It sounds like you may have been hijacked by a virus. Let's check to see what you have running on ...
IRQL and disgracefuly more	9/7/2009
Q: Good day, I wonder if you could save me here... I own a Dell with Windows XP Client Edition, I ... A: It sounds more like a hardware problem. Let's first try adjusting the paging file to increase the ...
Prob w\ computer	9/7/2009
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:01:23 AM, on 9/7/2009 Platform: Windows ... A: You don't say what specific problems you are having with the computer. However, I do see a problem ...
home network virus	9/4/2009
Q: We have 3 computers on our home network--the desktop is the main computer and then there are two ... A: No worries. Your laptops cannot become infected as long as the desktop is off. If the desktop is ...
MSN Hey is this really you	9/3/2009
Q: I have a similar problem with one of the earlier users. I received on MSN a link on "Is this really ... A: There are two entries which require deletion, but neither are active malware, so it seems you got ...
Green AV	9/1/2009
Q: We had previously working on my problem with a Rogue virus called Green AV I had to reask another ... A: I'd like for you to fix one more entry in HJT: O4 - HKCU\..\Run: [67569387646557683] ...
Fully infected!	9/1/2009
Q: I have several problems - 1. When I do a Google search and click on a link it takes me to a ... A: Your Malwarebytes program is outdated...the current version is 1.40 and the Database is 2728. Yours ...
Green AV Virus	9/1/2009
Q: I have a compaq with vista how do I get rid of this virus. Norton isn't getting it. Please help A: Restart the computer in Safe Mode by continuously tapping the F8 key on boot until a black screen ...
Green AV	8/31/2009
Q: We had previously working on my problem with a Rogue virus called Green AV I had to reask another ... A: We seem to be getting there, as the HJT log does not show signs of malware. The only error is the ...
Blue Screen error	8/31/2009
Q: Brian,I have gone through the solution provided by u, to Jennie, and even the Link of codes ... A: I am unable to help you without more information on your part. What operating system are you ...
Green AV	8/31/2009
Q: We had previously working on my problem with a Rogue virus called Green AV I had to reask another ... A: Start your computer in Safe Mode by tapping the F8 key on startup. Log on as usual. Start HJT and ...
Green AV.04	8/31/2009
Q: I had to open a new post, to many follow-ups. Anyways I downloaded and ran Avira and it looks as if ... A: I am unable to duplicate the redirect from www.floridahondaclassifieds.com, but if you are not ...
Green AV	8/31/2009
Q: My computer has become infected with the rogue virus Green AV I have tried installing and using the ... A: ComboFix is compatible with 32-bit Vista, not 64-bit. That was my mistake in not seeing that in ...
Green AV.03	8/31/2009
Q: While I was using the internet today Green AV all of a sudden popped up on my screen, I thought that ... A: Please do not run ComboFix more than once, as it may damage your computer. It is a security tool to ...
Green AV.02	8/31/2009
Q: While I was using the internet today Green AV all of a sudden popped up on my screen, I thought that ... A: Start HJT and click to do a Scan Only. Place a check mark in the box next to the following entry, ...
Green AV	8/31/2009
Q: My computer has become infected with the rogue virus Green AV I have tried installing and using the ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe ...
Green AV	8/30/2009
Q: While I was using the internet today Green AV all of a sudden popped up on my screen, I thought that ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe ...
changing to webroot	8/30/2009
Q: Mr. Benosky, I have an older Gateway with limited memory. I recently renewed my Norton antivirus ... A: As you have noticed, Norton takes up a great deal of space and resources. This is partially due to ...
Fully infected!	8/30/2009
Q: I have several problems - 1. When I do a Google search and click on a link it takes me to a ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Restart the computer in Safe Mode ...
Green AV	8/29/2009
Q: My computer has become infected with the rogue virus Green AV I have tried installing and using the ... A: First, try starting the computer in Safe Mode by tapping the F8 Key on boot and choosing safe mode ...
LG Monitor	8/29/2009
Q: I am trying to install a LG Flatscreen Monitor. It acts like it is going to boot up fine but then ... A: It may be related to a video card or driver problem. Do you know if you have a discrete graphics ...
Sinowal removal cont.	8/28/2009
Q: I do not have my XP disc as I am away from home for 4 months. I have heard though with Dell laptops ... A: The ComboFix method will not work due to the MBR infection. Some Dells do have the recovery console ...
Question re: RegCure/CC Cleaner	8/27/2009
Q: During a frustrating moment using my PC I ended up purchasing the ParetoLogic (RegCure) power pack ... A: The funny thing here is that I also was taken in by ParetoLogic and enticed into purchasing a suite ...
Win32:Sinowal removal	8/27/2009
Q: I have been trying for a long time now to remove sinowal and am have no luck. Can you help me ... A: I was hoping against hope that it would work. The final step before wiping and reformatting is to ...
Win32:Sinowal removal	8/27/2009
Q: I have been trying for a long time now to remove sinowal and am have no luck. Can you help me ... A: We'll try a manual removal then. Temporarily Disable System Restore: Click Start, right-click My ...
DVD Audio Problems	8/26/2009
Q: I installed a Optiarc DVD 7170A drive on my Dell 2400. It is an OEM and came with no drivers. I ... A: Windows should have automatically recognized the DVD writer and installed drivers for it. What you ...
Win32:Sinowal removal	8/26/2009
Q: I have been trying for a long time now to remove sinowal and am have no luck. Can you help me ... A: Sinowal is difficult to remove because it infects XP's Master Boot Record. I would like for you to ...
priacy center virus continued	8/26/2009
Q: brian here is the next log Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 22:59:51, on ... A: Assuming you use IE8, try to clear your browser’s cache and cookies: 1. On the Internet Explorer ...
Error messages, system crashing, runtime	8/25/2009
Q: I am having problems with pc. Nonresponsive program/send error report appears every few minutes. ... A: This is one of the reasons that I never recommend Norton products...too many errors, not enough ...
Trojan Virus	8/25/2009
Q: Hey Brian, Please ignore the most recent message just sent, I forgot to add the HJT Nopepad log. ... A: The HJT file is clean of malware. Is the computer still unresponsive and slow? If you are still ...
Green AV - Logfiles Included	8/24/2009
Q: My girlfriend's 30 day old laptop was experiencing the same symptoms described by Pam and Teresa ... A: The log file is clean, aside from those two entries. The 02 file is related to Windows Live ...
priacy center virus continued	8/24/2009
Q: brian here is the next log Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 22:59:51, on ... A: This is the same log as your previous one that you sent: Scan saved at 22:59:51, on 22/08/2009 You ...
Error messages, system crashing, runtime	8/24/2009
Q: I am having problems with pc. Nonresponsive program/send error report appears every few minutes. ... A: The HJT log file is clean now, so we can eliminate malware as the cause of the errors. Can you give ...
Green AV - Logfiles Included	8/24/2009
Q: My girlfriend's 30 day old laptop was experiencing the same symptoms described by Pam and Teresa ... A: We need to clean things up a bit. Open up HJT and click to do a Scan Only. Place a check mark in ...
Trojan Virus	8/23/2009
Q: Hey Brian, Please ignore the most recent message just sent, I forgot to add the HJT Nopepad log. ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
Error messages, system crashing, runtime	8/23/2009
Q: I am having problems with pc. Nonresponsive program/send error report appears every few minutes. ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
privacy center virus	8/23/2009
Q: I have had the privacy center virus and everything has been removed and for the 1st day after i ... A: To continue the cleanup: Go to your Control Panel and click Programs and Features. Look for ...
virus	8/23/2009
Q: This system said there had been to many follow ups so i had to start over after I rated you.The last ... A: There is still one pesky entry showing up: O18 - Filter hijack: text/html - ...
Combofix & Hijack files	8/23/2009
Q: Here is the combofix and new Hijack log. ComboFix 09-08-22.06 - Pamela Miller 08/22/2009 20:14.2.1 ... A: The log file looks much better now. The only entry of suspicion is for the AskToolBar. If you can ...
Green AV	8/22/2009
Q: I read Teresa's comment on getting the green av pop-ups and the same thing was happening to my ... A: Right clicking the Avast icon in your taskbar will bring up options that you can turn off. If you ...
privacy center virus	8/22/2009
Q: I have had the privacy center virus and everything has been removed and for the 1st day after i ... A: You still have a few infections. Please download Malwarebytes' Anti-Malware to your desktop from ...
Green AV	8/22/2009
Q: I read Teresa's comment on getting the green av pop-ups and the same thing was happening to my ... A: Not necessarily. She still has infections according to her HijackThis log, which we are currently ...
privacy center virus	8/22/2009
Q: I have had the privacy center virus and everything has been removed and for the 1st day after i ... A: It sounds like the virus has not been totally removed. Please submit a HijackThis log so that I can ...
Anti virus.	8/21/2009
Q: Hallo Brian. Not sure if you can help me with my problem but hope you can, the problem is that when ... A: The problem may not be virus related, which is why no anti-virus software will help. However, let's ...
i've tried everything	8/20/2009
Q: how do i get this fast browser thing of my computer? A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
Cookies	8/20/2009
Q: After running AVG, 78 tracking cookies were found. While these do not pose a threat,should I be ... A: It's not uncommon to have a large number of tracking cookies on your system, especially if you do a ...
Hijack	8/20/2009
Q: ogfile of Trend Micro HijackThis v2.0.2 Scan saved at 2:12:39 AM, on 8/19/2009 Platform: Windows ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
Virus	8/20/2009
Q: We are in desperate need of your help. Saturday I went to nickjr,playhouse disney.for my niece. It ... A: I have received this log. I require a HijackThis log in order to complete the cleanup. Please ...
Cant remove fast browser search toolbar	8/19/2009
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 16:40:29, on 8/19/2009 Platform: Windows XP ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
Virus	8/19/2009
Q: We are in desperate need of your help. Saturday I went to nickjr,playhouse disney.for my niece. It ... A: Yes, I received the logs several times, but that's OK. It looks like the Malwarebyte's program ...
Log	8/18/2009
Q: Scan saved at 2:21:01 PM, on 8/18/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet ... A: There are a few items which we will need to fix in your log. First thing I need you to do, however, ...
Antivirus pro	8/18/2009
Q: I had the Trojan spm/lx and followed your instructions and got rid of it yesterday. When I went to ... A: I was referring to a HijackThis log. As stated in my posting instructions, it is essential for me ...
Antivirus pro	8/18/2009
Q: I had the Trojan spm/lx and followed your instructions and got rid of it yesterday. When I went to ... A: Try running the program in Safe Mode. Restart the computer and keep tapping the F8 key until a ...
operating system/internet explorer	8/18/2009
Q: Brian, I am having some issues with my laptop. I have Windows Vista Home Premium with a 64 bit ... A: You are most welcome for the assistance, I'm glad you got it sorted out. And thank you for the kind ...
Virus	8/17/2009
Q: We are in desperate need of your help. Saturday I went to nickjr,playhouse disney.for my niece. It ... A: Of course I'd be happy to help. Green AV Virus, also known as Green Antivirus 2009, is a rogue ...
operating system/internet explorer	8/17/2009
Q: Brian, I am having some issues with my laptop. I have Windows Vista Home Premium with a 64 bit ... A: After updating the drivers, did the "Internet Explorer has stopped working" crash occur, or can you ...
Antivirus pro	8/17/2009
Q: I had the Trojan spm/lx and followed your instructions and got rid of it yesterday. When I went to ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe ...
operating system/internet explorer	8/16/2009
Q: Brian, I am having some issues with my laptop. I have Windows Vista Home Premium with a 64 bit ... A: Sounds like it might be a driver issue. You don't give any hardware details, but try the website ...
malware	8/16/2009
Q: I am having trouble getting rid of some viruses on my computer. So far I have done a sysclean (2 or ... A: HijackThis is a tool which creates a log for me to determine what course of action to take in ...
TrojanSPM/LX	8/15/2009
Q: Was reading the LA Times when it hit. Pop ups saying I was infected with Trojan SPM/LX and directed ... A: Trojan SPM/LX is a rogue anti-malware program, designed to trick you into purchasing their own ...
dadirova.dll	8/14/2009
Q: constant message on screenC:\windows\system 32\dadirova.dll -bad image-MSJASIVI.exe or ... A: The file dadirova.dll is indicative of a malware infection. Please follow the instructions below: ...
Computer on total go-slow!	8/14/2009
Q: To begin with, my knowledge and understanding of computers and how they work could be written on a ... A: I'd be happy to try and help you with this problem. It sounds like a possible virus infection along ...
Virus	8/13/2009
Q: My computer was being slow and randomly restarting itself, so I started to look through the ... A: I was finally able to make time to go through your log files. Using the recovery software helped ...
Virus	8/12/2009
Q: My computer was being slow and randomly restarting itself, so I started to look through the ... A: It sounds like there may be some Windows file corruption involved. Please do the following: Click ...
Malware	8/11/2009
Q: I can not uninstall Fast Browser Search (my web tattoo) and Profile Pimp from my computer. I'm about ... A: Bald may be "in", but you don't have to go that far:-) Restart the computer in Safe Mode by ...
Virus	8/10/2009
Q: My computer was being slow and randomly restarting itself, so I started to look through the ... A: Spybot can be rather vague and confusing at times. You get into the habit of just clicking Allow, ...
BSOD on Acer Laptop	8/8/2009
Q: I have been getting a STOP: 0x0000000c (0x00000002, 0x00000000, 0x8054BFCB) BSOD. I have XP Version ... A: I would suggest turning off the Indexing Service to stop the error messages. XP indexing is junk ...
Norton	8/6/2009
Q: I have a Windows Vista laptop and I was wondering if I really need Norton Anti Virus. I have seen ... A: You definitely need a third-party anti-virus to complement Windows Defender, but I do not recommend ...
BSOD on Acer Laptop	8/2/2009
Q: I have been getting a STOP: 0x0000000c (0x00000002, 0x00000000, 0x8054BFCB) BSOD. I have XP Version ... A: It really helps to figure things out. I would like to look at the most recent .dmp file, which ...
Possiblity of USB drive infections	8/2/2009
Q: I have a general anti-malware question. I'm putting together a USB thumb-drive with various utils, ... A: Transferring viruses and other malware via USB has become increasingly common the past few years. ...
browser hijacker	7/30/2009
Q: I have a browser hijacker that is redirecting me when I click on a link usually after a google ... A: You can always start a new question to me, or you can email me directly at numbersix6@yahoo.com. ...
removing fast browser search as default	7/29/2009
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:54:50 AM, on 7/29/2009 Platform: Windows XP ... A: Please restart your computer in Safe Mode by continuously tapping the F8 key on boot until a black ...
Trojan virus	7/29/2009
Q: Incident name: C:\WINDOWS\SYSTEM32\NETFILTER.EXE TROJ_LIFTEN.E How do I manually delete this ? A: I do not recommend manually deleting this virus. The Trojan makes changes to system and registry ...
trouble with safe mode application	7/29/2009
Q: tried to follow your directions and having a hard time doing any thing after it is in safe mode. A: If you are able to download the Malwarebytes' program and run it in normal mode, that will be fine. ...
viruses on my computer	7/29/2009
Q: I have viruses on my computer and I don't know what to do. I have done the scan and saved to note ... A: You do indeed have trojans and other malware running on your system. To begin the cleanup, restart ...
browser hijacker	7/27/2009
Q: I have a browser hijacker that is redirecting me when I click on a link usually after a google ... A: Let's see if we can't get this cleaned up. Download CCleaner from here: ...
Just doing a check	7/27/2009
Q: I had problems with someone keylogging my computer a few months ago and solved it hopefully - just ... A: Your log looks fine. Nothing major showing up. The only entries that can be questioned are for the ...
browser hijacker	7/27/2009
Q: I have a browser hijacker that is redirecting me when I click on a link usually after a google ... A: Your HJT log file is very incomplete. Either the program is corrupted, or you somehow did not copy ...
computer will not boot up at all	7/27/2009
Q: my computer is not coming on after blowing out the dust on the vents. A: It is possible that one of the RAM sticks or a PCI card may have come out of it's socket during ...
aol computer keeps shutting down	7/25/2009
Q: my aol computer keeps shutting down. I can be online working when next thing you know it shuts ... A: A common cause of sudden shutdowns is excessive heat. Most PC components generate heat, and that ...
2 Trojan Virus' can't remove	7/19/2009
Q: I have 2 virus entries showing up in my Trend Micro log that can't be removed. TROJ_GEN.8V200 and ... A: Good, now let's continue cleaning things up. Please run the following programs and post me the ...
infected	7/18/2009
Q: Yes i believe my computer is infected but would not let me follow the steps above. that is the issue ... A: First try booting into Safe Mode, try clicking the links below to run the scans, then post me the ...
System performance	7/17/2009
Q: I had 2 virus scans on my computer, i loaded a third before deleting one of the 2. Now my system ... A: As you have learned, you should never have more than one anti-virus program at a time installed on ...
2 Trojan Virus' can't remove	7/16/2009
Q: I have 2 virus entries showing up in my Trend Micro log that can't be removed. TROJ_GEN.8V200 and ... A: Let's give it a try before handing it over to IT. Please download ComboFix from here: ...
trojan and malware on my laptop	7/13/2009
Q: Meanwhile, i ran the CombofiX and HJT as you recommended and am including the logs--thanks so much ... A: EDIT-Disregard the KooPlayer comment I sent before. That was in another log I was looking over for ...
blue screen of death upon uploading pictures and video	7/13/2009
Q: i don't think this is a malware problem--hence i'm doing the HJT log. I'm really hoping you can help ... A: There could be some corruption to Windows system files left over from the trojans you had. Let's ...
cyber-crooks	7/13/2009
Q: I am concerned about cyber-crooks hacking into our computer and grabbing our list of passwords and ... A: The hacker would need to have physical access to your computer in order to retrieve deleted files. ...
blue screen of death upon uploading pictures and video	7/12/2009
Q: i don't think this is a malware problem--hence i'm doing the HJT log. I'm really hoping you can help ... A: Quickly, while going through the log, I noticed the error came from a problem with Dell Driver ...
blue screen of death upon uploading pictures and video	7/12/2009
Q: i don't think this is a malware problem--hence i'm doing the HJT log. I'm really hoping you can help ... A: You can try using the Microsoft hotfix for this issue. The link is: ...
cyber-crooks	7/12/2009
Q: I am concerned about cyber-crooks hacking into our computer and grabbing our list of passwords and ... A: You should never store your passwords in an unprotected text file. Either encrypt the text file (or ...
vurus	7/12/2009
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:48:59 PM, on 7/11/2009 Platform: Windows XP ... A: Start HJT and click to do a Scan Only. Place a check mark in the box next to the following item, ...
blue screen of death upon uploading pictures and video	7/12/2009
Q: i don't think this is a malware problem--hence i'm doing the HJT log. I'm really hoping you can help ... A: What anti-virus and firewall programs are you running? These card readers have been known to hang ...
vurus	7/12/2009
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:48:59 PM, on 7/11/2009 Platform: Windows XP ... A: Revised: I see you managed to get things working, so disregard the instructions below and we'll ...
Trojan SPM/LX	7/12/2009
Q: i have a serious problem with this trojan. the subject is the name of the trojan but this is getting ... A: You can try booting from a live CD. Download the F-Secure Rescue CD from this link: ...
Trojan SPM/LX	7/12/2009
Q: i have a serious problem with this trojan. the subject is the name of the trojan but this is getting ... A: You most likely are infected by a rogue anti-spyware program. SmitfraudFix by S!Ri is a malware ...
vurus	7/12/2009
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:48:59 PM, on 7/11/2009 Platform: Windows XP ... A: Follow the steps below to begin the removal process: Restart the computer in Safe Mode by ...
NORTON FIREWALL	7/11/2009
Q: I have windows vista i recently installed kaspersky which has firewall protection well when i went ... A: You cannot have more than one anti-virus program on your computer at one time. If you have ...
Uninstall Personal Antivirus	7/11/2009
Q: Personal Antivirus has downloaded on my computer and it won't uninstall, instead popping up an error ... A: You do indeed have several infections currently running. Follow the steps below to begin the ...
screen saver problem	7/11/2009
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:00:12 PM, on 7/10/2009 Platform: Windows ... A: It doesn't look like the problem is malware related. I would first make sure that you run Windows ...
NORTON FIREWALL	7/10/2009
Q: I have windows vista i recently installed kaspersky which has firewall protection well when i went ... A: The firewall that comes with Windows is very basic. If you use Kaspersky Internet Security, it ...
un wanted offer	7/10/2009
Q: sir i bought a new laptop dell inspiron intal cor2 duo 4 gb ram i have noten 360 anti viuras . ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
help me please...	7/10/2009
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 19:42:01, on 10.07.2009 Platform: Windows ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
Windows 2000 Professional Blue Screen Plus Unable to locate DLL	7/10/2009
Q: I am operating a computer on windows 2000 professional. After installing an update (???) and ... A: The problem here seems to be two-fold. Windows system files seem to have become corrupted, most ...
Personal Antivirus	7/9/2009
Q: Please!!!I need to delete this Personal Antivirus 8.2.10.25. and I can't. I go to programs to ... A: Sorry for the delay, as I have been away for a week. First, please download HijackThis to your ...
Computer is very slow on start up	7/2/2009
Q: I have AVG free edtion + spybot + Adaware = ATF cleaner. It is fine once i am in to what i am ... A: Have a look at the site below for tips on finding the cause of your memory errors: ...
XP Home Edition Computer Infected with Viruses	7/1/2009
Q: The past weekend my computer with XP Home edition got infected. I have Norton Anti-virus, Spyware, ... A: Please download HijackThis to your desktop from here: ...
Bad Image Ntskrnl-root Mal Malwarebytes	6/27/2009
Q: I noticed a few virus/malware symptoms a while back, like google not going to the page I clicked on ... A: Sorry for the delay in getting back to you, but I finally had the chance to look over your log this ...
Help! Computer has awful problems......	6/25/2009
Q: Please can you help. Ive had problems with my computer in the past and always been able to resolve ... A: Let's start by booting into safe mode with networking. After pressing the power button, ...
Subject box on compose mail	6/23/2009
Q: I need to know how to bring back the subjects typed in the subject box when composing mail. I want ... A: Sorry for the delay in getting back to you. I've tried using my own Yahoo mail account to test ...
how to get rid of a Backdoor virus	6/22/2009
Q: I live in Canada, so I don't know if this "allexperts" page works when sending questions from here. ... A: The C:\System Volume Info file is a System Restore file. Your safest bet is to turn off System ...
pav.exe	6/22/2009
Q: My laptop with Vista picked up the "personal anti virus". It won't go to trendsecure as you ... A: Try booting into safe mode. After pressing the power button, continuously tap the F8 key until a ...
Subject box on compose mail	6/22/2009
Q: I need to know how to bring back the subjects typed in the subject box when composing mail. I want ... A: I believe that you were seeing Internet Explorer's AutoComplete feature. If you have recently ...
help:(	6/19/2009
Q: Operating system Xp media center 2005 Security program, AVG Free Zone alarm Free Machine is from HP ... A: Sorry for the delay in replying, but I have not been around much this past week. This is a very ...
Webwatcher removal	6/9/2009
Q: I really want to remove webwatcher, but I can't find it with any of my spyware/virus/adware scanner ... A: If the program is still there you should locate the file atww5.3.0.exe. If it is not there, then ...
Virus/Trojan	6/8/2009
Q: i have zone alarm firewall installed,whenever i try to connect to internet, this file ... A: I does sound like a virus file. Print out and follow the instructions below: Restart the computer ...
Webwatcher removal	6/4/2009
Q: I really want to remove webwatcher, but I can't find it with any of my spyware/virus/adware scanner ... A: Sorry for the delay in response, as I have been away for the weekend. Your log files are clean ...
Webwatcher removal	6/3/2009
Q: I really want to remove webwatcher, but I can't find it with any of my spyware/virus/adware scanner ... A: Please follow the instructions below: Please download Malwarebytes' Anti-Malware to your desktop ...
problems	5/28/2009
Q: You've helped me a lot in the past in fixing my computers, we were working together on my lap top ... A: Your HJT log is looking a whole lot better. Because of the severity of the infection, I would like ...
problems	5/25/2009
Q: You've helped me a lot in the past in fixing my computers, we were working together on my lap top ... A: I'm so sorry for not replying to emails that you sent. I've been having trouble with an ...
downed toshiba satellite A105 S361	5/25/2009
Q: ok, i got m old laptop back some time agoand it was acting funny, i ended up using some restore ... A: I need you to post me another HJT log, as this one is not formatted properly, making it very ...
Setup_bs.exe	5/25/2009
Q: Could someone please help with this problem. I am getting constant messages from AVG about a trojan, ... A: I'd be happy to help you remove the trojans. I will first require you to download and install the ...
downed toshiba satellite A105 S361	5/21/2009
Q: ok, i got m old laptop back some time agoand it was acting funny, i ended up using some restore ... A: Are you able to boot into safe mode? When starting the computer, keep tapping "F8" until you get to ...
Buffer Overflow Blocked	5/20/2009
Q: .i was tring to meke a followup to our matter, but it say i'v made to many. and it say try a new ... A: Please open HJT and click to do a Scan Only. Place a check mark in the box next to the following ...
Virus	5/19/2009
Q: here my issue when I connect to the internet it keeps coming back with an error on the browser that ... A: This error may be caused by several issues. Let's first try flushing the DNS cache. Click ...
Hidden internaet access	5/19/2009
Q: My new anti-virus software at work (Vista) notifies me when a program tries to access the internet ... A: What you are describing is the main difference between the firewalls of XP and Vista. The Vista ...
Buffer Overflow Blocked	5/18/2009
Q: .i was tring to meke a followup to our matter, but it say i'v made to many. and it say try a new ... A: Next step is to download ComboFix and save to your desktop: ...
Virus	5/18/2009
Q: here my issue when I connect to the internet it keeps coming back with an error on the browser that ... A: I need to know a bit more to help you out here. What operating system and browser are you running? ...
Buffer Overflow Blocked	5/17/2009
Q: I was reading a last year post (3/29/2008) .about Buffer Overflow Blocked" warning with an .avi ... A: You have worms, trojans, and a keylogger installed and running on your system. This could ...
avg is disabled	5/17/2009
Q: avg is not functioning properly,it is not opening and I found AVG antivirus & antispyware would not ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Save ...
avg is disabled	5/16/2009
Q: avg is not functioning properly,it is not opening and I found AVG antivirus & antispyware would not ... A: Your HJT log is not formateed properly, making it difficult to read. Your entries look like: ...
HELP ME PLEASE!!!!!!!!!	5/15/2009
Q: I should have known better but I just had to have that song. Well I downloaded it and I believe it ... A: I will try to help you out here as best that I can. First, try booting into safe mode. Upon ...
Possible Spyware Recently found hacktool in a scan?	5/14/2009
Q: Please review for spyware, malware, etc. Here's a copy of my log... Logfile of Trend Micro ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Save ...
Buffer Overflow Blocked	5/13/2009
Q: I was reading a last year post (3/29/2008) .about Buffer Overflow Blocked" warning with an .avi ... A: Your english is fine, so don't worry. I would like to check your computer for malware, as this may ...
Suspected Virus/Malware	5/12/2009
Q: My wife and I control access to our computer pretty carefully. We noticed that recently there were ... A: It is possible that malware is the cause. It is also possible that those URL's are from pop-up ads. ...
Possible Spyware Recently found hacktool in a scan?	5/11/2009
Q: Please review for spyware, malware, etc. Here's a copy of my log... Logfile of Trend Micro ... A: You have several malware issues, including a Smitfraud infection. Start by running a Malwarebytes ...
Buffer Overflow Blocked" warning with an .avi file	5/10/2009
Q: I was reading a last year post (3/29/2008) .about Buffer Overflow Blocked" warning with an .avi ... A: First, try installing the latest AVI Codec pack from here: ...
My computer Keeps redirecting to Google images	5/7/2009
Q: My computer keeps redirecting to Google Images. I can sometimes hit the back arrow and see what I ... A: Please run HijackThis and click to do a Scan Only. Place a check mark in the box next to the ...
virus	5/7/2009
Q: AvG detects: Threat:trojan horse downoader.Generic_r.EA File name: shefo2.fileave.com/setup_bs.exe ... A: The HJT log looks fine, so I am not sure what 'weird stuff' you are referring to. There is no ...
INTERNET LOCKED	5/7/2009
Q: My computer recently got a virus(obviously). My computers firewall recognized it as an infected file ... A: You need to check your network drivers to make sure they are not disabled. You don't say which ...
Avast vs Avira	5/6/2009
Q: you are my IT-Tech Hero, but what is up with promoting Avast over Avira? Avast comes in second to ... A: I have not tried the new version of Avira as yet, but have used AntiVir on several computers I have ...
My computer Keeps redirecting to Google images	5/6/2009
Q: My computer keeps redirecting to Google Images. I can sometimes hit the back arrow and see what I ... A: You do have at least one trojan running on your system. Please download Malwarebytes' Anti-Malware ...
www.freedrweb.com	5/6/2009
Q: Once in a while I get a virus on my computer that Symantec quarantines, but does not eliminate. ... A: The Norton removal tool is available directly from Symantec: ...
My computer Keeps redirecting to Google images	5/6/2009
Q: My computer keeps redirecting to Google Images. I can sometimes hit the back arrow and see what I ... A: This behavior is commonly caused by malware. Let's have a look at what's running to see if your ...
www.freedrweb.com	5/5/2009
Q: Once in a while I get a virus on my computer that Symantec quarantines, but does not eliminate. ... A: There are two parts to your question which I will be happy to address. First, the program on ...
Malware MyDoom in	5/5/2009
Q: everyday my firewall sends an alert about blocking Malware MyDoom. Is there something I need to do? ... A: Your HJT log file is clean, and happily enough, so is your MBAM log. No threats were found. So we ...
Malware MyDoom in	5/5/2009
Q: everyday my firewall sends an alert about blocking Malware MyDoom. Is there something I need to do? A: MyDoom is a virus which sends out spam emails from infected computers. Chances are, your firewall ...
no icons or atartup menu on desktop	5/4/2009
Q: i wasn't able to use the 'follow up link' to reply. you have requested for the MBAM log and a new ... A: Things look better, but we just need to cleanup your Windows host files. Start HijackThis and click ...
no icons or atartup menu on desktop	5/4/2009
Q: i wasn't able to use the 'follow up link' to reply. you have requested for the MBAM log and a new ... A: Things may be looking better, but you still have malware showing up on your log. I need for you to ...
desktop icons + taskbar disappeared from desktop	5/4/2009
Q: I was using my computer,later shut it down when I restarted it my desktop icons + taskbar startup ... A: Yes, the computer is quite infected. Let's begin the cleanup by downloading and running a ...
desktop icons + taskbar disappeared from desktop	5/3/2009
Q: I was using my computer,later shut it down when I restarted it my desktop icons + taskbar startup ... A: Please post another HJT log, as the previous one is not formatted properly and is difficult to read. ...
Did he just admit to keylogging us?	5/3/2009
Q: ) Thanks for taking the time to answer my question. For months now, I suspected that a family ... A: Keyloggers generally record any keyboard action and transmit that information to whoever installed ...
Did he just admit to keylogging us?	5/3/2009
Q: ) Thanks for taking the time to answer my question. For months now, I suspected that a family ... A: I will answer your last question first by saying that you should contact your local law enforcement ...
blank page	5/3/2009
Q: IE). When I attempt to go online, all I get is a blank page. I contacted my ISP provider and went ... A: You don't say which version Internet Explorer you are using, but let's first try the following: ...
what does this message mean?	5/2/2009
Q: My internet is not working and everytime I try to open it i get this message: ['Traceback (most ... A: You will need to download the files I mentioned previously to a CD or thumb drive, then transfer ...
Malware	5/2/2009
Q: I think my comp is infected. If you can find out and tell me what to do that would be great! Thanks! ... A: Glad you got it working again. To continue the cleanup: Start HJT and click to do a Scan Only. ...
what does this message mean?	4/30/2009
Q: My internet is not working and everytime I try to open it i get this message: ['Traceback (most ... A: This error is caused by the kiwee toolbar, which is a malware program. Try the following: 1:Pres ...
Malware	4/30/2009
Q: I think my comp is infected. If you can find out and tell me what to do that would be great! Thanks! ... A: The trojans on your system are blocking access to known sites which will delete them. The folks ...
computer troubles	4/29/2009
Q: whenever i open internet explorer it goes directly to ask.com even though i have msn as my home ... A: You probably installed the ask.com toolbar unknowingly while installing another program, like AIM. ...
desktop icons + taskbar disappeared from desktop	4/29/2009
Q: I was using my computer,later shut it down when I restarted it my desktop icons + taskbar startup ... A: Sometimes, malware can cause these symptoms, so let's take a look and see if you have got any ...
Malware	4/29/2009
Q: I think my comp is infected. If you can find out and tell me what to do that would be great! Thanks! ... A: Yes, it most certainly is infected by several forms of malware. Let's start the cleanup by running ...
problem caused by virus software removal?	4/28/2009
Q: I am sending my question to you after sending it to another expert because it relates to antivirus ... A: I'll be happy to help. First, from the computer you are using now, download the Norton Removal Tool ...
secondary protection	4/28/2009
Q: I have one pc with vista and one xp and our provider gives us mcaffee internet security for free. ... A: You are correct that some anti-spyware programs are better than others. Adaware, unfortunately, has ...
Slow Machine	4/27/2009
Q: i have a p4 dell machine and running windows XP. but it seems to be running very slow. even after ... A: I suggest upgrading the RAM first, then we can worry about getting rid of McAfee. As for the RAM, ...
Drivers	4/27/2009
Q: Intel(R) 82801EB LPC Interface Controller - 24D0 Intel PCI\VEN_8086&DEV_24D0&SUBSYS_00000000&REV_02 ... A: For the Canon, install both drivers. For the Dell, use the Intel Chipset Software Installation ...
Lost Admin Password	4/26/2009
Q: I have lost the Admin password on two pc's that I had been trying to get onto a new domain. I have ... A: Repairing the OS will not reset the password, if that's what you are hoping for. A repair install ...
Lost Admin Password	4/26/2009
Q: I have lost the Admin password on two pc's that I had been trying to get onto a new domain. I have ... A: An .iso is actually an image file. Not a 'picture' image, but a disk image. Download the free ...
XP vs Vista	4/26/2009
Q: why do you think that MS wants to ditch XP, that is loved by so many users, for Vista which most ... A: When it releases a new OS, Microsoft makes millions if not billions by selling upgrade licenses. ...
Another Virus	4/26/2009
Q: Hey Brian Too many follow ups, but when I try to start SDFix, this command prompt comes up, then I ... A: Yes, I can see some trouble in the latest HJT log that wasn't there in the last one. In fact, it's ...
Slow Machine	4/25/2009
Q: i have a p4 dell machine and running windows XP. but it seems to be running very slow. even after ... A: There are no big issues with your log file, aside from needing to run Windows Updates to download ...
Slow Machine	4/23/2009
Q: i have a p4 dell machine and running windows XP. but it seems to be running very slow. even after ... A: Yes, 256 MB is a bare minimum for XP. You can definitely speed things up by increasing the RAM, but ...
Drivers	4/22/2009
Q: What is the best way to update drivers? I ran a driver program and need to update 18 drivers. I ... A: The best way without using a program would be to do it yourself. What I do is go to DriverGuide: ...
Email	4/21/2009
Q: Brian, a general question about e-mail. Many people opt to use free e-mail addresses such as ... A: I am of the opinion that one can never have enough email addresses :-) I have one from my ISP, one ...
Reset windowns password	4/20/2009
Q: Ok I ran the program that is suppose the reset and it said it did reset. I rebooted and pressed ok ... A: It does seem that Windows did a full install instead of a repair. Check it by clicking Start, point ...
Another Virus	4/20/2009
Q: Hey Brian Too many follow ups, but when I try to start SDFix, this command prompt comes up, then I ... A: It looks like the malware caused a corruption to Windows' file system. Do you have the XP CD which ...
Another Virus	4/20/2009
Q: Benosky, You've have helped me a lot before and now I'm having problems on my laptop, I can't thank ... A: Alright, let's try using SDFix. Please read through the instructions and tutorial found here: ...
Reset windowns password	4/20/2009
Q: Ok I ran the program that is suppose the reset and it said it did reset. I rebooted and pressed ok ... A: If you did a full install, all data would be wiped clean. However, you can try a repair install, ...
Very slow Computer	4/19/2009
Q: Brian, All was fine with my computer until about 24 hours ago. Now when I open a program, or click ... A: Post me a HijackThis scan log in a follow-up: Please download HijackThis to your desktop from here: ...
cannot log into windows professional	4/17/2009
Q: You have helped me a lot recently with a computer I had a blue screen problem with. The last thing ... A: Yes, I was going to suggest resetting the password if you couldn't crack it. There is a screenshot ...
Another Virus	4/16/2009
Q: Benosky, You've have helped me a lot before and now I'm having problems on my laptop, I can't thank ... A: Yes, it is badly infected. It will be best to do all the cleaning in Safe Mode with Networking, so ...
cannot log into windows professional	4/15/2009
Q: You have helped me a lot recently with a computer I had a blue screen problem with. The last thing ... A: First, uninstall the free easy burner. If that is the same program I am thinking it is, it's an ...
cannot log into windows professional	4/15/2009
Q: You have helped me a lot recently with a computer I had a blue screen problem with. The last thing ... A: After canceling Windows Setup, usually leaving the Administrator password blank and pressing Enter ...
Running antivirus from safemode	4/12/2009
Q: I have read on several sites that it is a good idea to run your AV from safemode to be able to check ... A: Older versions of AVG were not able to run in Safe Mode. Please check to see that you are running ...
Virus....Virus....Virus....Virus....	4/11/2009
Q: My Malwarebytes log file ----------------------------------------------------------- Malwarebytes' ... A: Please run HijackThis and click to do a Scan Only. Place a check mark in the box next to the ...
wipe computer clean for donation	4/11/2009
Q: Can you tell me how to clean up my old computer? We are donating my laptop and I want to be sure ... A: Kudos to you for recycling the laptop and donating it to a good cause. Unfortunately, too many old ...
Virus....Virus....Virus....Virus....	4/10/2009
Q: Here is my Hijack this log --------------------------------------------------------- Logfile of ... A: Please run a Malwarebytes Anti-Malware scan, preferably in safe mode, then post me that log and a ...
topsecurityapp.com	4/9/2009
Q: Is topsecurityapp.com a fraud web site, That just give comsumers virues? A: Yes, topsecurityapp.com is a fake scanner page. It contains links to fraudulent anti-spyware ...
Email problem	4/9/2009
Q: I run windows XP system and only use Internet based email. The problem is that people in my list of ... A: I'd be happy to help you check out your system for signs of malware. Please download and install ...
folders opened in new windows.	4/7/2009
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 17:45:47, on 04-06-2009 Platform: Windows XP ... A: I'm sorry for the delay in answering your question. You do have malware running on your system. ...
viruses	4/5/2009
Q: Hey I know you are the best so here's the hijack log from my dad's laptop he has ruined. He can't ... A: Sorry for the delay. That's a lot to go over. There are a number of issues to deal with, but my ...
viruses	4/4/2009
Q: Hey I know you are the best so here's the hijack log from my dad's laptop he has ruined. He can't ... A: There is no malware showing up in the HJT log. I'm thinking it's either a hardware issue, such as ...
POP up can't delete	4/3/2009
Q: keep receiving an anti virus pop-up that I can't delete. When I x out of it the pop-up return. I ... A: Of course there is, but they don't want you to know that. Please follow my instructions below. ...
virus on son's computer after installing McAfee	4/1/2009
Q: 48 hours ago, my son bought and downloaded McAfee Security and almost exactly 24 hours later ... A: I will send you some files that you can run from a CD. Send an email to me at numbersix6@yahoo.com. ...
redirect	3/31/2009
Q: I couldn't post a followup question. I had already uninstalled and reinstalled the Cogeco security ... A: Well, if having it looked at won't cost anything, I guess that would be the way to go. I would ...
redirect	3/30/2009
Q: When I try to access the internet,my browser keeps redirecting me to different websites. I have to ... A: Try a reinstall of the security suite. Go to Add/Remove Programs in your Control Panel and ...
Re; Laptop won't pass login	3/29/2009
Q: Ok all done with the Combofix now here are the new logs you've requested. HijackThis log: Logfile ... A: The HJT log is looking much better now. There are still a couple of items we need to fix though. ...
redirect	3/29/2009
Q: When I try to access the internet,my browser keeps redirecting me to different websites. I have to ... A: I have recently had another COGECO user with the same problem. It looks like there is a bug in the ...
redirect	3/29/2009
Q: When I try to access the internet,my browser keeps redirecting me to different websites. I have to ... A: Browser redirects are almost always the result of malware. You don't say what program you scanned ...
Cannot get programs to open	3/29/2009
Q: I started the computer this AM (fyi - I usually only go on on Sat. but the family use it ... A: Your HJT program is out of date. Please uninstall it using Add/Remove in your control panel, then ...
Laptop won't go pass login	3/29/2009
Q: Hey there, recently my computer was already acting very slow,but I knew it was caused by multiple ... A: Very good. Please download ComboFix from this link: ...
Laptop won't go pass login	3/28/2009
Q: Hey there, recently my computer was already acting very slow,but I knew it was caused by multiple ... A: As you can see by the Malwarebytes scan, this is a very infected computer. Did you run the ESET ...
dll32 module missing? how do i fix this?	3/27/2009
Q: Whenever I restart my computer on my primary account it says dll32 module missing. When i search for ... A: I need to know which .dll files are missing. You don't say what the 3 files you looked up were, so ...
Conflictor C virus--April Fools Day	3/26/2009
Q: do you think the Conflictor C virus will be a problem on April 1, or are the AV companies ... A: Conficker (AKA Downadup) variants have been becoming progressively malicious, and this latest C ...
Virus masquarading as spyware software	3/24/2009
Q: I just returned to my computer after an absence of only about ten minutes and my desktop was ... A: You should be able to run Malwarebytes' in Safe Mode. Reboot the computer and continuously tap the ...
Laptop won't go pass login	3/24/2009
Q: Hey there, recently my computer was already acting very slow,but I knew it was caused by multiple ... A: In Safe Mode with Networking, please download Malwarebytes' Anti-Malware to your desktop from here: ...
A360 removal	3/23/2009
Q: I was following you directions on 2/13/09 of how to remove A360. i downloaded the malware and ran a ... A: You do not need to register Malwarebytes' Anti-Malware to scan your system, if that's what you were ...
keylogger	3/22/2009
Q: Could recommend a keylogger. I currently have 007 but my anti-virus which is Mcafee sometimes ... A: For the most part, McAfee is doing the right thing. Keyloggers are generally considered malware and ...
email	3/21/2009
Q: i was checking my yahoo email today and i noticed something very odd. i received two messages from ... A: You most certainly can get a virus from simply opening an email. Even if it has no attachments. ...
IE explorer homepage highjacked to MSN	3/20/2009
Q: Brian- I read a former note you had. Computer(s) were running fine until I installed AVG 8.5 free ... A: You have malware on your system which is causing the browser errors. Follow my instructions below: ...
Wireless router and software firewall.	3/19/2009
Q: I have XP Home and a wireless connection with router. Do I need a software firewall also or is that ... A: You are quite welcome. The best firewall I can recommend is Comodo Pro. It also happens to be ...
error code 731 (0,6)	3/19/2009
Q: I encountered the problem while scanning the system as image attached, actually, the infected object ... A: Post me a HijackThis scan so I can see what is running. Some malware can use all your system ...
CA e-trust Antivirus Removal	3/18/2009
Q: I did as you requested and the log file is as below: Logfile of Trend Micro HijackThis v2.0.2 Scan ... A: This entry is still showing up: O23 - Service: Ereignisprotokoll-Überwachung (LogWatch) - Unknown ...
Wireless router and software firewall.	3/18/2009
Q: I have XP Home and a wireless connection with router. Do I need a software firewall also or is that ... A: The short answer is yes, you do need a software firewall. The firewall that is built into the ...
CA e-trust Antivirus Removal	3/18/2009
Q: I did as you requested and the log file is as below: Logfile of Trend Micro HijackThis v2.0.2 Scan ... A: Please do not attempt to install McAfee until we are done cleaning the malware, or files may become ...
email	3/17/2009
Q: i was checking my yahoo email today and i noticed something very odd. i received two messages from ... A: If there are attachments in the mail, then it is likely there is a virus in the message. If you ...
CA e-trust Antivirus Removal	3/17/2009
Q: I did as you requested and the log file is as below: Logfile of Trend Micro HijackThis v2.0.2 Scan ... A: You have several instances of malware currently showing up in the log. Let's clear that up before ...
Windows XP Uninstall Anti-virus	3/17/2009
Q: I am trying to install McAfee Antivirus and it says that I need to uninstall another ant-virus ... A: Unvet32.exe is the file name for the uninstall program for e-trust. As you have seen, the program ...
Virus?	3/17/2009
Q: Hope works this time Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:06:18 PM, on ... A: Your HJT log is clean of infection. You may hang on to Malwarebytes, if you wish, and run a quick ...
Virus?	3/17/2009
Q: Hope works this time Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:06:18 PM, on ... A: Yes, much better, thanks. Please run HJT and click to do a Scan Only. Place a check mark in the ...
Virus?	3/17/2009
Q: I think I have a virus can't find it and don;'t know what to do. McAfee hasn't helped. I keep ... A: I need you to send me over the two logs again as they came in without their format, meaning entries ...
Windows XP Uninstall Anti-virus	3/16/2009
Q: I am trying to install McAfee Antivirus and it says that I need to uninstall another ant-virus ... A: In the registry editor scroll to: HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\SERVICES\ Delete ...
Virus?	3/16/2009
Q: I think I have a virus can't find it and don;'t know what to do. McAfee hasn't helped. I keep ... A: There are still more infections to remove, so the speed will come back, not to worry. I need you to ...
Virus?	3/16/2009
Q: I think I have a virus can't find it and don;'t know what to do. McAfee hasn't helped. I keep ... A: You do indeed have several infections of varying degrees. Please start by running a Malwarebytes ...
passport security	3/15/2009
Q: This isn't a computer question, but I just can't figure out which expert to ask! I recently renewed ... A: I will do my best to help you out here. According to the U.S. Department of State, "One of the ...
A360 virus .... many many thanks	3/15/2009
Q: Brian, Yesterday evening we were using the PC when an Internet Alert message came with - click OK to ... A: Yes, the log file is now clean of malware. Only important item to fix is your Java needs to be ...
Windows XP Uninstall Anti-virus	3/14/2009
Q: I am trying to install McAfee Antivirus and it says that I need to uninstall another ant-virus ... A: I'm not sure which version of CA you have, but the following will remove all traces from your ...
xtoff	3/14/2009
Q: whenever I connect to the internet it always go to xtoff and a popup appear telling me how to solve ... A: You need to upgrade your software from XP Service Pack 1. Service packs increase the safety of your ...
A360 virus .... many many thanks	3/13/2009
Q: Brian, Yesterday evening we were using the PC when an Internet Alert message came with - click OK to ... A: Your log is showing several instances of malware currently running. Please start HijackThis and ...
Correcting malware?	3/13/2009
Q: Brian, I had to get you this way because it said I had too many foolow-ups. Question before I ... A: As long as everything is running fine again, then we can leave it at that. If you are getting the ...
Not sure if infected w/malware or if it's part of a greater program?	3/12/2009
Q: I am using "system mechanic" by iolo and think it's great. My question is I have "system guard" on ... A: You have the legitimate SystemGuard, which is a part of System Mechanic. System Guard 2009 is a ...
A360 virus .... many many thanks	3/12/2009
Q: Brian, Yesterday evening we were using the PC when an Internet Alert message came with - click OK to ... A: A360 or Antivirus 360 is a rogue anti-spyware program that uses false scan results and aggressive ...
Windows blue screen	3/12/2009
Q: I upgrades the video driver at the link you provided and it works fine. However this morning when I ... A: I will certainly try to make it easier for you. Download the following two files: ...
virus	3/9/2009
Q: AppData\Roaming\Mozilla\Firefox\Profiles\tkzsd7jw.default\cookies.sqlite";"Found tracking cookie ... A: AVG is going a bit overboard I think. Tracking cookies are small text files that web sites use to ...
AV360	3/9/2009
Q: How do I get AV360 removed from my laptop? Do I have to buy a special program or can I do it myself? ... A: The boxes should not be checked, so that's fine. If the blue screen happens again, take down the ...
Im feeling lucky	3/9/2009
Q: I decided to uninstall and then reinstall my service providers security service and I am now able to ... A: I'm never at a loss for suggestions. :-) Try the following: 1. Open Internet Explorer 7. 2. ...
Windows blue screen	3/9/2009
Q: I upgrades the video driver at the link you provided and it works fine. However this morning when I ... A: The best Windows Memory Diagnostic is Memtest86+, which is highly recommended by computer ...
AV360	3/8/2009
Q: How do I get AV360 removed from my laptop? Do I have to buy a special program or can I do it myself? ... A: Please follow my instructions below: Restart the computer in Safe Mode by continuously tapping the ...
bestsoftware	3/7/2009
Q: hackers and every thing else. i currently have webroot spy sweeper internt essentials. what do you ... A: I'm not exactly sure what you are looking for. You say: "webroot is okay its protecting but its not ...
Software download: Trojan virus	3/7/2009
Q: I have tried several times to download "Vombato online grammar checker", and then to install it. ... A: The scan can take anywhere from a half-hour to over two hours. I would scan everything just to be ...
bestsoftware	3/7/2009
Q: hackers and every thing else. i currently have webroot spy sweeper internt essentials. what do you ... A: No one program can stop every malware attack. Let's first check your system to see how well Webroot ...
Software download: Trojan virus	3/7/2009
Q: I have tried several times to download "Vombato online grammar checker", and then to install it. ... A: Do a malware scan and send me the logs so we can determine what is going on here. Please follow my ...
Anti-Virus Software	3/6/2009
Q: IS there a good anti-virus software that can be down loaded for free; or any thing that will help ... A: There are several good free AV programs. I recommend Avast 4 Home as the best of the bunch, but AVG ...
Generic! Artemis	3/6/2009
Q: This is from a virus that Mcaffee saysit can't remove completly. Can you give instructions how to ... A: Restart the computer in Safe Mode by continuously tapping the F8 key on boot until a black screen ...
Im feeling lucky	3/6/2009
Q: I decided to uninstall and then reinstall my service providers security service and I am now able to ... A: As the problem seems to stem from your ISP's security suite, try uninstalling it, restart, then see ...
cant recovery	3/6/2009
Q: i cant get my dell insprion 6000 to do a system recovery ive tried ctrl f11 f8 when the restore ... A: According to Dell: You will have to reinstall the operating system manually if: * PC Restore ...
Windows Blue screen	3/6/2009
Q: I get the windows blue screen from time to time and have to reboot my computer. Since you helped me ... A: It sounds like the video card is failing. Hopefully we can clear that up with a driver update, but ...
Software download: Trojan virus	3/6/2009
Q: I have tried several times to download "Vombato online grammar checker", and then to install it. ... A: Yes, the Vombato file is totally safe to run. I had never heard of the trojan Rising reported on ...
Mouse Behaving Badly	3/6/2009
Q: My mouse is behaving badly. I have a wireless Logitech connected to a tablet laptop. Even when I ... A: I don't think it's a virus, but it won't hurt to check. Please follow my instructions below: ...
I'm Feeling Lucky	3/5/2009
Q: I couldnt do a followup question. I followed your instructions, did the HJT fix, there were no ... A: I found this information from Microsoft: If IE7 crashes, the most likely problem is that there's a ...
BSOD	3/5/2009
Q: I had a Virut infection and tried to clean it with a repair install after Norton, AVG Rootkit, ... A: Sounds like a nasty bugger. Have you tried running a boot scan? I don't think Norton has one, so ...
I'm Feeling Lucky	3/5/2009
Q: Today for some reason the only way I can access a web site, other than what is in my favorites list, ... A: That was my mistake asking for a Malwarebytes log. I pasted the instructions from a previous ...
Windows Blue screen	3/4/2009
Q: I get the windows blue screen from time to time and have to reboot my computer. Since you helped me ... A: Yes, I received the email. I'm sorry for not having a chance to look the log over as yet, but I ...
I'm Feeling Lucky	3/4/2009
Q: Today for some reason the only way I can access a web site, other than what is in my favorites list, ... A: Please run a HijackThis scan so that I can check for malware your software may have missed. ...
Regcure	3/3/2009
Q: I was told that I should download and run "Regcure" for my computer's safety. I am using Windows ... A: Regcure is malware. More specifically, RegCure is a rogue registry cleaning utility that gives ...
BSOD	3/2/2009
Q: I had a Virut infection and tried to clean it with a repair install after Norton, AVG Rootkit, ... A: Please read the following for troubleshooting ideas: ...
CD-RW	2/25/2009
Q: I have an E-Machine computer. The CD-RW will not work. There is no small hole to insert a bent ... A: Try clicking Start->Control Panel->Administrative Tools->Computer Management->Disk Management->Eject ...
dead drive	2/25/2009
Q: Greetings from Bali, where I've just recovered the Toshiba Satellite A105 S4547 from a virus ... A: The fix I suggested is done using Regedit. It is the Microsoft fix for Error Code 41, which you are ...
Can't Login-Possible Malware or file corruption	2/24/2009
Q: My issue is similar to the one described ... A: All the test results are indicators of a failing hard drive. You will need to backup your documents ...
dead drive	2/24/2009
Q: Greetings from Bali, where I've just recovered the Toshiba Satellite A105 S4547 from a virus ... A: Yes, the log file is clean. Have you tried the following from Microsoft: WARNING: If you use ...
Modem	2/24/2009
Q: My wife has a computer in her piano studio.It is in a small building beside our house. I have run a ... A: A second modem would most likely require you to pay for another account, which I don't think you ...
Windows Blue screen	2/24/2009
Q: I get the windows blue screen from time to time and have to reboot my computer. Since you helped me ... A: This does sound like a memory or driver error. I would like to have a look at the computer's ...
How can I delete Norton Anti Virus	2/24/2009
Q: I have a Sony computer and a Windows XP and I also have Norton Anti Virus which just takes up space ... A: You are correct that Norton is very difficult to uninstall completely. To that end, Symantec has ...
msn virus	2/23/2009
Q: i think i got some msn virus. my msn has been sending "Just wanted to give you a heads up on some ... A: Restart the computer in Safe Mode by continuously tapping the F8 key on boot until a black screen ...
Trojan: Win32/ADPclient	2/22/2009
Q: I have been fighting this all day. I did not do the HJT yet because I wasn't sure if you wanted it ... A: According to the Microsoft forums: "OneCare erroneously reports that Automatic Updates are off has ...
Trojan: Win32/ADPclient	2/22/2009
Q: I have been fighting this all day. I did not do the HJT yet because I wasn't sure if you wanted it ... A: That's fine that you had OneCare remove the file. Your HJT log looks clean, but I would just like ...
Trojan: Win32/ADPclient	2/22/2009
Q: I have been fighting this all day. I did not do the HJT yet because I wasn't sure if you wanted it ... A: Start by running a Malwarebytes Anti-Malware scan, preferably in safe mode, then post me that log ...
help please!	2/21/2009
Q: someone downloaded the A360 virus on my computer. i tried to delete it but it must still be there ... A: I assure you that HijackThis is not a virus, but A360 is malware, and is tough to get rid of. ...
Trojan detected and patchy internet connection	2/21/2009
Q: My antivirus detected Exploit-PDF.f (Trojan) a few days ago, and there was a pop-up to download ... A: If you are the only computer on the network, I don't see anything that would open connections to the ...
Search Engine Redirect	2/19/2009
Q: Firefox settings were fine. IE still seems to be working ok. I ran HJT to fix the requested file. ... A: I am so glad safe mode helped! It may be one of the extensions you have installed, but at least you ...
Search Engine Redirect	2/19/2009
Q: Firefox settings were fine. IE still seems to be working ok. I ran HJT to fix the requested file. ... A: I have two suggestions for fixing Firefox. Try the first, and if it's not successful, the second. ...
Search Engine Redirect - Part 2	2/19/2009
Q: Received a message stating too many follow-ups and needed to ask another question. Sorry, it took ... A: One more file to fix, same way as before: O16 - DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} (Java ...
Search Engine Redirect - Part 2	2/19/2009
Q: Received a message stating too many follow-ups and needed to ask another question. Sorry, it took ... A: Did you set your browser for the following proxys: R1 - ...
Malware Infection	2/19/2009
Q: I believe that I have a serious malware Infection. I also don't have sound in my speakers anymore. ... A: Unfortunately, those specs do not tell me about your audio drivers. Please download Everest Home ...
Search Engine Redirect - Part 2	2/18/2009
Q: Received a message stating too many follow-ups and needed to ask another question. Sorry, it took ... A: Please run HJT and click to do a Scan Only. Place a check mark in the box next to the following ...
trojan	2/18/2009
Q: I do have another issue now, all of a sudden, that came up just today on my other pc. My other pc ... A: You are correct in that the links I gave you are descriptions of the infections. I thought that you ...
Trojan detected and patchy internet connection	2/18/2009
Q: My antivirus detected Exploit-PDF.f (Trojan) a few days ago, and there was a pop-up to download ... A: Let's get another opinion to see if there is something that your anti-malware programs are missing. ...
Search Engine Redirect	2/18/2009
Q: When I perform a search in Google or Yahoo (i.e. using IE or Firefox) and click on the results, I ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Save ...
Search Engine Redirect	2/18/2009
Q: When I perform a search in Google or Yahoo (i.e. using IE or Firefox) and click on the results, I ... A: Yes, the log is fine now. First, I need you to run a Malwarebytes scan, preferably in Safe Mode. ...
Search Engine Redirect	2/18/2009
Q: When I perform a search in Google or Yahoo (i.e. using IE or Firefox) and click on the results, I ... A: Your log file is not formatted, making it difficult to read. Your entries look like this: Running ...
Trojan detected and patchy internet connection	2/17/2009
Q: My antivirus detected Exploit-PDF.f (Trojan) a few days ago, and there was a pop-up to download ... A: Please run HijackThis and click to do a Scan Only. Place a check mark in the box next to the ...
Malware Infection	2/16/2009
Q: I believe that I have a serious malware Infection. I also don't have sound in my speakers anymore. ... A: Yes, the file is gone now, and the log is clean. By computer model, I meant for example HP 3600 or ...
combofix and hijackthis logs	2/16/2009
Q: The All-Experts site here said I had already posted to you too many followups about the question, ... A: Sorry I could not get back to you yesterday. Your HJT log file is clean now, so your computer is ...
followup windows update 0%	2/16/2009
Q: The All-Experts site here said I had already posted to you too many followups about the question, ... A: I'm glad that ComboFix did the job. I would like to check the log located at C:\ComboFix.txt, and ...
Malware infection?	2/16/2009
Q: Malwarebytes eventually installed but just cannot get it to run. Combofix will not install on the ... A: I hate it when a computer gets obstinate! My advice is, on another computer, to download and burn ...
followup windows update 0%	2/16/2009
Q: The All-Experts site here said I had already posted to you too many followups about the question, ... A: You may already have the Recovery Console installed, but if you do not, ComboFix will guide you on ...
no windows update, possible malware	2/15/2009
Q: Recently my Windows XP SP3 pc has apparently become affected by virus(es), and the only unusual ... A: I'd be happy to comment on the article you mention. It was written as an ad-link for Spyware ...
no windows update, possible malware	2/15/2009
Q: Recently my Windows XP SP3 pc has apparently become affected by virus(es), and the only unusual ... A: It seems Trend does not like competition. Make sure your browser is not being redirected...click ...
no windows update, possible malware	2/15/2009
Q: Recently my Windows XP SP3 pc has apparently become affected by virus(es), and the only unusual ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Save ...
Malware infection?	2/15/2009
Q: I'm afraid I cannot install malwarebytes on the infected machine - tried from a flash card & ... A: First try downloading and installing Malwarebytes in Safe Mode with Networking. On startup, keep ...
Malware infection?	2/15/2009
Q: The HiJackThis log file follows. Hope I've got the formatting sorted out now. Logfile of Trend ... A: Yes, the log is good now. Let's start by running a Malwarebytes scan. Please download ...
Malware infection?	2/15/2009
Q: Good day Brian I am experiencing exactly the same "symtoms" as Jess, a quetion posted to you on the ... A: Your log file is not formatted properly, so it is difficult to read. Your entries look like this: ...
follow up	2/14/2009
Q: Man you don't stop until you have it right do you. I thought we were done cause my system was ... A: Yes, this follow-up is fine. And your HJT log file looks clean now, so ComboFix did the trick. You ...
Malware Infection	2/13/2009
Q: I believe that I have a serious malware Infection. I also don't have sound in my speakers anymore. ... A: This is the only entry I see which I am unfamiliar with: C:\Documents and Settings\All ...
Virus A360	2/13/2009
Q: Can you please help me to delete virus A360 from my computer, nothing that i do is working. i have ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ...
Assistance in regards of FU viral infection	2/13/2009
Q: Good day, My niece's PC had been affected by what I suspect is a Trojan, that was transferred via ... A: Your log file is not formatted properly, so it is difficult to read. Your entries look like this: ...
Can't Login-Possible Malware or file corruption	2/12/2009
Q: My issue is similar to the one described ... A: In my answer to the mentioned question, I stated the problem could be malware. It could also have ...
Malware! I think.	2/12/2009
Q: Got Hevr from AVG& Used combfix & now when i try to boot into windows, get bot date executiom ... A: Your log file is not formatted properly, so it is difficult to read. Your entries look like this: ...
A360 Virus	2/6/2009
Q: I have a A360 virus on my computer i cant get on the Internet because its telling me that i have to ... A: First try the steps below in Safe Mode with Networking on your computer to see if the internet works ...
Internet Explorer 6	2/6/2009
Q: I cannot download anything at all, but i can browse the web. Problem is when I try to download ... A: Let's first check for malware. Start the computer in safe mode by tapping the F8 key continuously ...
comp lock out	2/5/2009
Q: i think i have a virus that has locked me out of my comp. If im in normal mode and i click ANYTHING ... A: Unfortunately, it is looking like you will need to do a repair or a reinstall of Vista in order to ...
cookies setting in explorer	2/5/2009
Q: a computer my children use was not working and infected with issue that I assumed were corrected ... A: AVG is good at preventing viruses from entering the computer. Unfortunately, if something does get ...
comp lock out	2/4/2009
Q: i think i have a virus that has locked me out of my comp. If im in normal mode and i click ANYTHING ... A: I need for you to verify the integrity of your system files. Click Start->All ...
comp lock out	2/4/2009
Q: i think i have a virus that has locked me out of my comp. If im in normal mode and i click ANYTHING ... A: Some programs will only scan and show results, fixing only after purchase of the full version. Try ...
Blue screen - fails to boot up windows	2/4/2009
Q: After a lock up I restart the Windows XP and when it tries to boot up it comes up with blue screen ... A: So long as the computer is running normally again, freeing up disk space seems to be the way to go. ...
cookies setting in explorer	2/3/2009
Q: a computer my children use was not working and infected with issue that I assumed were corrected ... A: There is still malware running on your system. Please download Malwarebytes' Anti-Malware to your ...
100% CPU Usage	2/2/2009
Q: Recently, my computer has been running very slowly. Task manager shows CPU usage at 100%. A process ... A: First, the scoop on slserv.exe: slserv.exe is flagged as a system process and does not appear to be ...
Blocked by Buffer Overflow, Please HELP!!	2/2/2009
Q: I just woke up this morning and tried to access internet explorer and mcafee popped up a message ... A: The HJT log file is clean now. If you have any further problems, just let me know. You may ...
explorer virus_i see your answer but...	2/1/2009
Q: when i open my widows task manager there is folder that its name is explorer and always is running ... A: The malware is still showing on the HJT log. Your Malwarebytes scan showed several trojan viruses, ...
Blocked by Buffer Overflow, Please HELP!!	2/1/2009
Q: I just woke up this morning and tried to access internet explorer and mcafee popped up a message ... A: Please start HijackThis! and click to do a Scan Only. Place a check mark in the box next to the ...
generic!artemis	2/1/2009
Q: How do I get rid of this? I am not an expert A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ...
Blocked by Buffer Overflow, Please HELP!!	2/1/2009
Q: I just woke up this morning and tried to access internet explorer and mcafee popped up a message ... A: Yes, there is malware running on your system. Please download Malwarebytes' Anti-Malware to your ...
Can someone use Skype to hack into my computer?	2/1/2009
Q: This morning, I wanted to copy and paste something into notepad, and, as happens, I forgot to copy ... A: I believe your concerns over the security of Skype are warranted, however, there is nothing ...
Can someone use Skype to hack into my computer?	2/1/2009
Q: This morning, I wanted to copy and paste something into notepad, and, as happens, I forgot to copy ... A: Your HJT log is not formatted properly, and is difficult to read. Entries such as: ...
Blue screen - fails to boot up windows	1/31/2009
Q: After a lock up I restart the Windows XP and when it tries to boot up it comes up with blue screen ... A: I would have to say that the small amount of free space can cause errors such as the one you ...
Computer running very slow - especially internet	1/31/2009
Q: Brian, My computer is running extremely slow! I have broadband, so I should be running much ... A: There is no malware showing up on the scan, so we need to look elsewhere for the cause of the ...
Virus & Security Programs	1/31/2009
Q: I am looking for a decent anti virus program. I basically use my computer for surfing the web, ... A: I find that it is almost always possible to clean a machine of infection using the right tools, ...
TBS Website for Seinfeld	1/31/2009
Q: I like watching "Seinfeld" on TBS' website.Most of the time it will not play. The commercials play ... A: I get that problem a lot myself, particularly when viewing Yahoo! videos. Try downloading the ...
explorer virus_i see your answer but...	1/31/2009
Q: when i open my widows task manager there is folder that its name is explorer and always is running ... A: Please download Malwarebytes' Anti-Malware to your desktopfrom here: ...
my windows xp wont start	1/31/2009
Q: i have windows xp sp2 and as i downloaded a file and some windows poped up talking about "The ... A: This error is possibly related to malware on your system. If you can open a browser window in ...
possible virus - not sure	1/30/2009
Q: Our network drive at work has strange files appearing and our IT person says that she has no idea ... A: It doesn't sound like a virus to me. What could be the purpose of a virus that creates empty, ...
Girlfriend and Laptop Headaches	1/30/2009
Q: The Lady of the House, wants her laptop working again virus free! And, she's literally on my last ... A: Open HJT and run a Scan Only. Place a check mark next to the following items, close all open ...
trojan virus	1/28/2009
Q: can you tell me what I need to do in order to remove a trojan virus? Thanks,Dave ANSWER: Hi Dave ... A: Please run a Malwarebytes scan, preferably in Safe Mode. Download Malwarebytes' Anti-Malware to ...
trojan virus	1/27/2009
Q: can you tell me what I need to do in order to remove a trojan virus? Thanks,Dave A: Since there are so many trojans, determining which one you have will allow me to set up a removal ...
laptop stacked	1/27/2009
Q: Brian! I have 3year old Toshiba Satellite M45 loptop.I did not have a problem before,but at the ... A: Have you tried booting into Safe Mode? If not, then turn on the laptop and continuously tap the F8 ...
Internet Issue	1/27/2009
Q: Im having trouble surfing the net with success. Every time I click on a link, it would redirect me ... A: Please run HJT and click to do a Scan Only. Place a check mark in the box next to the following ...
Internet Issue	1/26/2009
Q: Im having trouble surfing the net with success. Every time I click on a link, it would redirect me ... A: I need for you to run one more scan. Please download Malwarebytes' AntiMalware from here: ...
Virus	1/26/2009
Q: My problem: Spyware guard 2008. This program appeard on my computer and I am unable to delete it. ... A: Let's see if we can't get Malwarebytes' running, because it is the best tool to clean out this pest. ...
Internet Issue	1/26/2009
Q: Im having trouble surfing the net with success. Every time I click on a link, it would redirect me ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Save ...
Combo Fix Log Part 3	1/26/2009
Q: Brian, the log seems to be never ending... I was wondering if it would be easier for you to detect ... A: That shouldn't be necessary. Open HJT and click to do a Scan Only. Place a check mark in the box ...
General Question-Wireless	1/26/2009
Q: Brian, My daughter has a Dell Vostro Laptop. She could not use the wireless internet at "Barnes and ... A: From what I understand, Barnes and Nobles charges a fee to use the wi-fi service in it's stores. ...
WildTangent & HijackThis	1/26/2009
Q: Brian. I have two questions. (1) Whenever I run Spybot Search & Destroy program, I get a message ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Save ...
malware making profane browser requests	1/26/2009
Q: My daughters Vista Ultimate computer has CyberSitter 10 and a popular anti-virus program installed ... A: As I stated before, I realize "it may not be the computer user's fault". Something is making the ...
PC	1/25/2009
Q: Brian you previously helped me to clean up viruses on this PC and the internet now works much ... A: Yes, something is wrong, so we'll need to check hardware and software to determine where the problem ...
malware making profane browser requests	1/25/2009
Q: My daughters Vista Ultimate computer has CyberSitter 10 and a popular anti-virus program installed ... A: From what I can see, the computer is not infected with any malware. From your HJT log, SP1 is ...
WildTangent & HijackThis	1/24/2009
Q: Brian. I have two questions. (1) Whenever I run Spybot Search & Destroy program, I get a message ... A: WildTangent is tagged as adware or foistware by some search engines such as Spybot. The program ...
trojan	1/24/2009
Q: I have been infected with the Hupigon13 Trajon I can finf it and delete it with spy bot but it comes ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ...
how to stop popup	1/23/2009
Q: how to stop C:\recycled\SVCHOST.exe during startup my pc? A: This error is caused by the W32/Rungbu-C trojan. Let's try running a Malwarebytes scan, preferably ...
virusremover2008	1/22/2009
Q: Scan saved at 9:16:41 PM, on 1/21/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet ... A: Judy, Thank you for the kind words! Gheekro-fighting viruses for truth, justice, and the American ...
virusremover2008	1/22/2009
Q: Scan saved at 9:16:41 PM, on 1/21/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet ... A: Looks good from here. If there are problems with how it's running, just let me know. You ...
virusremover2008	1/22/2009
Q: I had to send the files in 3 emails to you. It was too long for allexpert format. Hope you can ... A: The log looks much better. Please open HJT and click to do a Scan Only. Place a check mark in the ...
virusremover2008	1/21/2009
Q: My 6th attempt to get this file to you! Logfile of Trend Micro HijackThis v2.0.2 Scan saved at ... A: You definitely have several nasties running. Let's try running a Malwarebytes scan, preferably in ...
my infected computer - Followup	1/21/2009
Q: Malware Infection – Jan 2008 My computer, an HP Pavilion a1010n, XP Home, is badly infected ... A: ComboFix should take no longer than 20 minutes to run. Try running it once again, this time in Safe ...
Girlfriend and Laptop Headaches	1/20/2009
Q: The Lady of the House, wants her laptop working again virus free! And, she's literally on my last ... A: Open HJT and run a Scan Only. Place a check mark in the box next to the following items, close any ...
System Security	1/20/2009
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:50:30 PM, on 1/17/2009 Platform: Windows ... A: The Full Scan should take no more than a few hours to complete, most of the time much less. Most ...
app error	1/19/2009
Q: When I Close internet explorer I get the following..The instruction at "0x021a7902" referenced ... A: Please try the following to clear the temporary Internet files and the history cache: 1. Start ...
Girlfriend and Laptop Headaches	1/19/2009
Q: The Lady of the House, wants her laptop working again virus free! And, she's literally on my last ... A: From your log, it seems that you have two antivirus programs, AVG and NOD32, running on the laptop. ...
System Security	1/18/2009
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:50:30 PM, on 1/17/2009 Platform: Windows ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
my infected computer	1/17/2009
Q: Malware Infection – Jan 2008 My computer, an HP Pavilion a1010n, XP Home, is badly infected ... A: I wish that I could help you with the latter question, but I lack the forensic tools and government ...
taskbar dissapears	1/11/2009
Q: i have the same problem as the other guy i believe it was question in 2007 ..so my taskbar ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
virus on new computer for christmas.please help	1/10/2009
Q: My sister and I just got laptops for Christmas. Both are Acers(they used to just make ... A: Since the computer is not able to start, either normally or in Safe Mode, I think that this may not ...
RE: USB flash disc locked	1/7/2009
Q: I have a USB flash disc which refuses to get rid of its worms,& viruses, despite the fact i also ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
My Computer restarts itself as soon as the desktop is displayed	1/7/2009
Q: I have recently encountered a problem where my PC would load up everything and as soon as it would ... A: Run HJT and click the Scan Only button. Place a check mark in the box next to the following items, ...
cant see any pictures online....my computer is really messed up	1/7/2009
Q: help my PC is totally messed up. I just bought defender pro 2009 at walmart to help clean up the ... A: You're not being a pain, and I can certainly understand the frustration. I will send you the files ...
Viruses	1/7/2009
Q: you have helped me before, and sadly I've gotten into more trouble, I have a bunch of problems, the ... A: Run HJT and click the Scan Only button. Place a check mark in the box next to the following items, ...
Keyboard- ongoing.	1/7/2009
Q: I did all you suggested in your previous email. I checked Toshibas website and they had 27 drivers ... A: OK, I'm starting to run out of ideas here. I don't see any driver directly related to the keyboard, ...
Viruses	1/6/2009
Q: you have helped me before, and sadly I've gotten into more trouble, I have a bunch of problems, the ... A: You have at least one very nasty trojan running on your system. Please download Malwarebytes' ...
My Computer restarts itself as soon as the desktop is displayed	1/6/2009
Q: I have recently encountered a problem where my PC would load up everything and as soon as it would ... A: Glad to hear the rebooting stopped. Norton is so intertwined with Windows that it even runs in Safe ...
Antivirus2009 adware	1/6/2009
Q: A couple of weeks ago, a popup came up that looked like from microsoft, and showed a scan starting ... A: Please run a Malwarebytes scan, preferably in Safe Mode. Download Malwarebytes' Anti-Malware to ...
AntiVirus2009 virus	1/5/2009
Q: a few weeks back the pops started for antiVirus 2009 which looks like a real windows program. Panda ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
My Computer restarts itself as soon as the desktop is displayed	1/5/2009
Q: I have recently encountered a problem where my PC would load up everything and as soon as it would ... A: You definitely have some malware in there. I will need you to run a few scans in Safe Mode with ...
Vundo problem	1/5/2009
Q: Yep, certainly made a difference! Thanks! It all seems to be working fine now although STOPZilla is ... A: Open HJT and click to run a Scan Only. Place a check mark in the box next to the following items, ...
cant see any pictures online....my computer is really messed up	1/5/2009
Q: help my PC is totally messed up. I just bought defender pro 2009 at walmart to help clean up the ... A: Please download ComboFix from this link: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Save ...
vundo	1/5/2009
Q: I have a virus or trojan which I am reasonably sure is vundo. I've tried to get rid of it using ... A: Well that certainly helped things, I'm sure! Still need to clean up some stuff, though. Download ...
Disappearing Desktop Icons	1/4/2009
Q: I allowed my son access to my laptop, after he shut it down when I restarted it my desktop icons + ... A: I'd be happy to help. First thing I need you to do is flush out your System Restore Points by ...
vundo	1/4/2009
Q: I have a virus or trojan which I am reasonably sure is vundo. I've tried to get rid of it using ... A: Try turning off wordwrap on your notepad settings, because the log format is hard to read spread out ...
MyWebMySearch	1/4/2009
Q: too many follow-ups so had to start a new thread. i checked and removed the items you named on HJT ... A: It's pretty hard to see that one you posted here. If you can, please send it to me at ...
Think I have been infected.	1/4/2009
Q: Brian, could you help me, Mahalo! Post #1 New Member OS: Vista Logfile of Trend Micro ... A: Aloha Pat What are the symptoms to make you believe your computer is infected? Run a Malwarebytes ...
Hijack, redirect in search	1/4/2009
Q: Here is the problem. Using either Firefox or IE and going to home page for google (or yahoo - ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ...
Extracting files	1/3/2009
Q: I am having trouble loading my desktop. The background appears but no icons or start bar. Prior to ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ...
Keyboard- ongoing.	1/3/2009
Q: I had too many ongoing questions and was asked to write another question! Pasted below are the ... A: The next step is to look into your keyboard settings. Try going into the Control Panel under ...
Keyboard- ongoing.	1/3/2009
Q: I had too many ongoing questions and was asked to write another question! Pasted below are the ... A: Yes, click Start->Control Panel->Add/Remove Programs then look for the program to uninstall from the ...
Keyboard- ongoing.	1/3/2009
Q: I had too many ongoing questions and was asked to write another question! Pasted below are the ... A: I just noticed that you have two antivirus programs running in your log...AVG and Antivir. You ...
Infected Computer (follow up)	1/3/2009
Q: Sorry I had to ask a new question and not a follow up, I was no longer allowed to ask a follow up ... A: To be honest, I never recommend ZA to folks looking for a stand-alone firewall. I have had nothing ...
Dodgy keyboard	1/2/2009
Q: My keyboard seems to be doing weird things. The letter 'k' will log me out, the letter 'i' does this ... A: I don't believe that the MBAM log you posted was correct. No matter however, as the entries I saw ...
Dodgy keyboard	1/2/2009
Q: My keyboard seems to be doing weird things. The letter 'k' will log me out, the letter 'i' does this ... A: There are a few instances of malware in the HJT log, so I will need you to run a scan as follows: ...
Dodgy keyboard	1/2/2009
Q: My keyboard seems to be doing weird things. The letter 'k' will log me out, the letter 'i' does this ... A: The Refuse Collector would be very pleased if you tossed it, but before you give him a late ...
virtual memory	1/2/2009
Q: I have windows 2000 XP home edition. I keep getting messages that my virtual memory is too minimum. ... A: I need a bit more information to give you a proper response to your questions. Please Download ...
Can't access Google Search results	1/1/2009
Q: My computer will not allow me to access internet sites that in a Google search. If in type a search ... A: Browser redirects are usually the result of adware installed on the computer. Follow the ...
adware	12/31/2008
Q: I talked to you recently. Here's the new log and another HJT log. Malwarebytes' Anti-Malware 1.31 ... A: We just need to finish cleaning and you should be good to go. Run HijackThis. Click the 'Do a ...
urgent pc is hacked i think,..,....	12/31/2008
Q: dll and also it comes could not initiate page ... Iam so worried after I downloaded this PPT ... A: The error message is related to SigmaTel Audio drivers, so without further information regarding the ...
Infected Computer	12/31/2008
Q: I am having problems with my computer and I have been trying to solve them on my own however I am ... A: Been trying to come up with a solution for you, but aside from the firewall preventing the updates, ...
adware	12/31/2008
Q: I talked to you recently. Here's the new log and another HJT log. Malwarebytes' Anti-Malware 1.31 ... A: The HJT log file was cut short in your last message. Please resubmit so that I can check for ...
Infected Computer	12/31/2008
Q: I am having problems with my computer and I have been trying to solve them on my own however I am ... A: My first thought is that Spybot is preventing the updates of the other programs. If you can, test ...
adware	12/30/2008
Q: I recently installed Norton's 2009, yet I'm still getting adware. On certain websites some of the ... A: There is indeed malware running on your system. Let's first try running a Malwarebytes scan, ...
Infected Computer	12/27/2008
Q: I am having problems with my computer and I have been trying to solve them on my own however I am ... A: Let's try fixing some of the HJT entries to see if that improves things. Open HJT and run a Scan ...
computer mouse	12/27/2008
Q: My mouse jumps to the top of the screen sometimes and you can move it but it some times just jumps ... A: Jumping mice are usually caused by bad connections in the wire leading to the computer, or in the ...
virus	12/27/2008
Q: i am in deep trouble. i have a really slow computer to start with (windows xp) but recently it got ... A: My apologies for the delay in response, as the Holidays have been quite busy. Let's try running a ...
MyWebMySearch	12/27/2008
Q: too many follow-ups so had to start a new thread. i checked and removed the items you named on HJT ... A: The only entry I can see that might be causing the problem is the AskSearchBar, so I suggest ...
MyWebMysearch	12/25/2008
Q: i use AVG 8 free and Malwarebytes along with Spybot S&D and have noticed something weird. (i am ... A: Two hours is not unusual. Even twice that would not be considered long for drives with a great deal ...
one seriously messed up computer cont.	12/25/2008
Q: Here's the new hijack log and the combofix. And it still wont let me uninstall anything, don't know ... A: Your HJT log file is clean. If you are continuing to have the uninstall problem, first try ...
one seriously messed up computer	12/25/2008
Q: My mother has really screwed up this one. The computer gets pop ups(only with a browser open) but I ... A: Good. Now I need for you to run one more program. Please follow the instructions below to run ...
one seriously messed up computer	12/24/2008
Q: My mother has really screwed up this one. The computer gets pop ups(only with a browser open) but I ... A: That is quite a nasty Vundo trojan your mother had running. Please start HJT and run a Scan Only. ...
Need solution to fix my laptop	12/24/2008
Q: i got a virus on my laptop 2 days ago, it pop up a window something like 'request for signature ... A: You could try downloading the file in Safe Mode With Networking. If that does not work, download it ...
internet explorer	12/24/2008
Q: When I am online (with my laptop) I get a message that Internet Explorer is not responding and then ... A: According to Microsoft, "Internet Explorer problems can be caused by a number of things. And it is ...
one seriously messed up computer	12/24/2008
Q: My mother has really screwed up this one. The computer gets pop ups(only with a browser open) but I ... A: Start by downloading and running Malwarebytes' AntiMalware from here: ...
MyWebMysearch	12/23/2008
Q: i use AVG 8 free and Malwarebytes along with Spybot S&D and have noticed something weird. (i am ... A: My apologies for not responding. I have been backlogged and with Christmas upon us, have not had ...
Suspected Virus-Need help	12/23/2008
Q: This is my mother-in-law's computer so I don't know how the computer became infected but I'm pretty ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ...
RunDLL	12/23/2008
Q: Every time I turn my computer on, this message appears after the desktop loads: RunDLL Error ... A: According to Prevx, the file called CPMSKY.DLL is considered unsafe. CPMSKY.DLL has been seen to ...
Need solution to fix my laptop	12/22/2008
Q: i got a virus on my laptop 2 days ago, it pop up a window something like 'request for signature ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ...
Please help me, sir!	12/22/2008
Q: my computer is definitely infected..and i'm currently using the directory services restore mode. the ... A: Please follow the instructions below to run ComboFix: 1. Download this file to your desktop - ...
virus	12/21/2008
Q: i am in deep trouble. i have a really slow computer to start with (windows xp) but recently it got ... A: Limewire is not dangerous, but any files you download from P2P could be. Let's take a look at ...
MyWebMysearch	12/18/2008
Q: i use AVG 8 free and Malwarebytes along with Spybot S&D and have noticed something weird. (i am ... A: Let's have a look at an HJT log to see if any malware is showing up. Please download HijackThis to ...
Help!! WinWeb Security Breach	12/15/2008
Q: I'm infected with Win Web Security registry files need to get rid of the files and pop ups by ... A: Just found some information for you from another web forum: WARNING: Winweb Security is a SCAM! DO ...
Help!! WinWeb Security Breach	12/15/2008
Q: I'm infected with Win Web Security registry files need to get rid of the files and pop ups by ... A: Please follow the instructions as I have written them so that we can fix the problem. As I stated ...
Help!! WinWeb Security Breach	12/15/2008
Q: I'm infected with Win Web Security registry files need to get rid of the files and pop ups by ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ...
Trojan.Win32.Obfuscated.wib	12/12/2008
Q: I have some strange virus i guess.... I have no idea why f-secure nor Spybot can get rid of it. ... A: Spybot would not locate the trojan because it is generally an anti-spyware program, not an ...
Anti-Virus telling of problem	12/12/2008
Q: I was told of an update for the Avira AntiVirus. When I clicked to get it, my PC had a window ... A: You have to delete the lock file. It is usually located in C:\Documents and ...
malware/trojan virus	12/12/2008
Q: When I started up my computer today, after maybe three minutes I got a warning saying that malware ... A: I will need a bit more information in order to help you. Please download HijackThis to your desktop ...
Trojan.Win32.Obfuscated.wib	12/12/2008
Q: I have some strange virus i guess.... I have no idea why f-secure nor Spybot can get rid of it. ... A: F-secure is trying to delete the file located in your System Restore folder, but Windows will not ...
System Grinding to a Hault	12/11/2008
Q: When I restarted my computer today for the first time since defragging it still took 9 minutes to ... A: Your log file is clean, so there is no malware causing the error. You don't say which Office ...
A torjan took control of my pc	12/11/2008
Q: Ok ... Am not much into softwares but I'll try my best. I downloaded some files from internet and I ... A: Start your computer in Safe Mode with Networking by continuously tapping the F8 key on boot until a ...
BROWSER HIJACKER(virusresponse2009)	12/11/2008
Q: i cant connect to internet explorer coz of the virusresponse2009 virus i have the internet ... A: Are you receiving any errors when trying to access the internet? I do not see any problem in the ...
HIJACK THIS LOG	12/8/2008
Q: My computer has started to freeze regularly and programs stop responding and sometimes when im in a ... A: I'm very sorry for not responding sooner. As you can understand, this is a very hectic time of ...
Inability To Go Online	12/8/2008
Q: Made the mistake of taking up offer of scanning my laptop with a evaluating copy of antivirus 2009 ... A: I'm very sorry for not responding sooner. As you can understand, this is a very hectic time of ...
virus	12/7/2008
Q: I'm haveing difficulties with my computer, im recieving multiple pop ups, stating that I must ... A: I am guessing the items were removed on reboot the first time, so I'm sorry for the rescan. The HJT ...
Inability To Go Online	12/7/2008
Q: Made the mistake of taking up offer of scanning my laptop with a evaluating copy of antivirus 2009 ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
HIJACK THIS LOG	12/7/2008
Q: My computer has started to freeze regularly and programs stop responding and sometimes when im in a ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
Browswer hijack	12/6/2008
Q: I can't seem to get rid of this. Browser is hijacked. Here is log but log doesn't show: 02-BHO:(no ... A: Try booting into Safe Mode with Networking. If you are unsure how this is done, there is a complete ...
possible infection	12/6/2008
Q: My note book has a 60 GB hard drive. The files and programs stored on it total about 28 GB. However ... A: It's unlikely a virus would take up that much space on the drive. One suggestion to see what is ...
virus	12/6/2008
Q: I'm haveing difficulties with my computer, im recieving multiple pop ups, stating that I must ... A: Yes, you can run HJT as administrator. You have many instances of malware, however, you neglected ...
virus	12/5/2008
Q: I'm haveing difficulties with my computer, im recieving multiple pop ups, stating that I must ... A: I'd be more than happy to help you out here. You have some very nasty trojans running. Let's first ...
Browswer hijack	12/4/2008
Q: I can't seem to get rid of this. Browser is hijacked. Here is log but log doesn't show: 02-BHO:(no ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
scan update...	12/2/2008
Q: I have done sfc /scannow and the chkdsk, but...they ask teh CD XP Prof (but I have,Legally, home ... A: Yes, we all need patience :-) I do not see any malware running which would cause the problems you ...
bug???	12/2/2008
Q: my computer is redirecting me to certain web pages when I try to do a search. I may put in ... A: Please start HJT and run a Scan Only. Place a check mark in the box next to the items below, close ...
pressing a key causes programs to open	12/2/2008
Q: My wife's PC has an intermittent fault where pressing certain letter keys causes programs to open. ... A: First thing to check would be the keyboard itself. Borrow another keyboard and see if the PC still ...
bug???	12/2/2008
Q: my computer is redirecting me to certain web pages when I try to do a search. I may put in ... A: I need you to first clean out your temp files. Please click Start->Run then type cleanmgr and click ...
bug???	12/2/2008
Q: my computer is redirecting me to certain web pages when I try to do a search. I may put in ... A: It does seem like you have a BHO redirecting your web pages. Let's see exactly what we are dealing ...
Hijackthis Log!	11/30/2008
Q: Here is the "Hijack this" log of my mothers computer! It is running really slow on start up and it ... A: Please run HJT and click to do a Scan Only. Place a check mark in the box next to the following ...
Hijackthis Log!	11/29/2008
Q: Here is the "Hijack this" log of my mothers computer! It is running really slow on start up and it ... A: You didn't say which malware scans you have done, but there are still a few unwanted processes ...
scan update...	11/29/2008
Q: I have done sfc /scannow and the chkdsk, but...they ask teh CD XP Prof (but I have,Legally, home ... A: Due to the recent Thanksgiving holiday, I have not been available to answer your question, so I ...
spyware and adwares	11/28/2008
Q: i am not able to post more follow upto my question ... A: The log file is clean. You do, however, need to install some form of antivirus protection. I ...
scan update...	11/26/2008
Q: I have done sfc /scannow and the chkdsk, but...they ask teh CD XP Prof (but I have,Legally, home ... A: XP Home should work just as well...did you try to use it when scannow asked for a disk? The error ...
Worm Autorun.MSC	11/26/2008
Q: on this computer Trend Micro keeps popping up with messages about a virus that has infected the ... A: Your HJT log looks good. You have more than one antivirus program running at the same time. They ...
Worm Autorun.MSC	11/25/2008
Q: on this computer Trend Micro keeps popping up with messages about a virus that has infected the ... A: Please download ComboFix to your desktop from here: ...
Trojan Virus	11/24/2008
Q: I searched your website and found a question that someone else posted, that is actually the same ... A: Please clarify: "after we did what you had told someone else to do, it won't start in safe mode or ...
Problem	11/24/2008
Q: Model : HP Pavillion dv2842se OS : Windows XP SP2 AV : Kaspersky Internet Security 7.0 Browser : ... A: Due to the recent Thanksgiving holiday, I have not been available to answer your question, so I ...
virus	11/24/2008
Q: A few days ago, our computer went completely blank.. only the wallpaper is showing. There are no ... A: I'm very glad that things are back to normal. There are a few things left to clean up. Open HJT ...
Trojan Virus	11/23/2008
Q: I searched your website and found a question that someone else posted, that is actually the same ... A: I will do my best to get you back up and running. I need to find out what we are dealing with. ...
virus	11/23/2008
Q: A few days ago, our computer went completely blank.. only the wallpaper is showing. There are no ... A: From the Task Manager, click File->New Task(Run), then type cleanmgr, click OK, and run the cleanup ...
Computer Virus	11/22/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:26:56 PM, on 11/13/2008 Platform: Windows ... A: The first log was indeed formatted properly. Compare the first few lines of the two: 1st: Running ...
spyware and adwares	11/22/2008
Q: i suspect spyware and adwares in my laptop pls help me to identify them. Hijackthis log Logfile of ... A: You still have a BHO in the form of the Rediff Toolbar. Rediff Toolbar is browser plug-in that ...
Windows doesn't boot up	11/22/2008
Q: I have an Acer aspire 3000 laptop. When I try to turn my computer on all I get is the green light ... A: I have been unable to find much information on why this is happening, however, I have found quite a ...
virusscan update and other	11/21/2008
Q: I have AVG-free, during several days I can't update this anymore. Also when I want to go on my ... A: I think that we will have to start looking somewhere else, as your HJT log appears normal. I would ...
virusscan update and other	11/20/2008
Q: I have AVG-free, during several days I can't update this anymore. Also when I want to go on my ... A: Start HJT and click the button that says Scan Only. Place a check mark in the box next to the ...
spyware and adwares	11/20/2008
Q: i suspect spyware and adwares in my laptop pls help me to identify them. Hijackthis log Logfile of ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
Problem "untrusted publisher" for any downloaded file	11/19/2008
Q: Model : HP Pavillion dv2842se OS : Windows XP SP2 AV : Kaspersky Internet Security 7.0 Browser : ... A: This problem can occur due to many causes, but I don't feel like it is virus related from what you ...
virusscan update and other	11/19/2008
Q: I have AVG-free, during several days I can't update this anymore. Also when I want to go on my ... A: I'd be happy to help you once again. 1. Download combofix and save it to Desktop: ...
Computer Virus	11/15/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:26:56 PM, on 11/13/2008 Platform: Windows ... A: Sorry for the delay as I was away for the weekend. In what way is the system not functioning? The ...
Follow Up Post About Malware	11/14/2008
Q: You did a recommendation to another user to download HijackThis and fix some issues with a ... A: Please open HJT and run a Scan Only. Place a check mark in the box next to the following items, ...
Malware of some sort?	11/13/2008
Q: You did a recommendation to another user to download HijackThis and fix some issues with a ... A: There is no personal information listed in a HJT log. The log is used to determine what processes, ...
Computer Virus	11/13/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:26:56 PM, on 11/13/2008 Platform: Windows ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ...
Slow computers - Trojan?	11/10/2008
Q: Hi Sheila Your laptop seems to be well configured. It should be able to run all your apps without ... A: For the laptop, IE7's settings may have been compromised due to the spyware, and removing the ...
WoW Error	11/9/2008
Q: Here's my HijackThis log file: ================== Logfile of Trend Micro HijackThis v2.0.2 Scan ... A: Open HJT and run a Scan Only. Place a check mark in the box next to the following items, then close ...
Trojan problem? - slow computers	11/8/2008
Q: "I am really hoping you can help as I have spent many hours trying to clean both my systems – ... A: Your laptop seems to be well configured. It should be able to run all your apps without slowing ...
McAffee??	11/8/2008
Q: I enabled parental control using McAffee. I want to disenable it. I contacted McAffee and they ... A: From the McAfee Forums: How to disable parental controls: 1) Open McAfee SecurityCenter and click ...
WoW Error	11/8/2008
Q: Here's my HijackThis log file: ================== Logfile of Trend Micro HijackThis v2.0.2 Scan ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ...
Trojan problem? - slow computers	11/8/2008
Q: "I am really hoping you can help as I have spent many hours trying to clean both my systems – ... A: Because I get easily confused, let's work on one PC at a time. :-) The main problem I see with the ...
Trojan problem? - slow computers	11/8/2008
Q: "I am really hoping you can help as I have spent many hours trying to clean both my systems – ... A: I am sorry that I did not return your email. It may have been mistakenly sent to my spam folder. ...
trojan	11/6/2008
Q: I have a trojan virus that I can not get rid of "virusresponse2009". It's posing as virus protection ... A: Please download HijackThis to your desktop from here: ...
Systemhper.dll	11/6/2008
Q: Ok Brian. I tried and follow other techniques in other questions but it doesn't seem to help my ... A: First, let's do some maintenance. Download and run the Norton Removal Tool from here: ...
persistant virus	11/4/2008
Q: Im asking this question as regards to my friends computer, in which that i use just like its my own. ... A: Please download HijackThis to your desktop from here: ...
hijacker computer virus	11/2/2008
Q: From what I understand I have some sort of host hijacker virus. It doesn't let me view or download ... A: Let's try running a Malwarebytes scan, preferably in Safe Mode. Please download Malwarebytes' ...
hijacker computer virus	11/1/2008
Q: From what I understand I have some sort of host hijacker virus. It doesn't let me view or download ... A: It's not that hard. Download TrendMicro HijackThis! from the following link: ...
Virus?	10/31/2008
Q: On Tuesday morning of this week my computer started having problems. Usually I hit Internet ... A: You have a rogue spyware application installed. Please download Malwarebytes' Anti-Malware to your ...
False spyware alerts and desktop and taskbar problems	10/30/2008
Q: Since deleting and rebooting my copy of Kaspersky I have had a number of pop ups on my desktop ... A: Sorry to hear about your laptop nightmare. It sounds like the malware corrupted the Windows system ...
kasperski 2009	10/30/2008
Q: I recently installed Kasperski 2009 on my computer. I removed all other virus protection, etc. ... A: Kaspersky may not have been installed properly due to the malware that you have running. Download ...
it's me again	10/30/2008
Q: It said too many follow ups, ask a new question. So how do I paste it on a new question? How did you ... A: LOL! It was just a guess! :-) Click to follow-up this question, then place the cursor in the box ...
McAfee AntiVirus Message?	10/29/2008
Q: McAfee is sending me an alert to either trust or delete a program that I am not sure about. It is a ... A: According to McAfee, the RemAdm-VNC "detection is for remote admin tool VNC. However, these ...
Pc shutdown	10/29/2008
Q: I am having troubles with my computer shutting down all the time. I'll be online then click it turns ... A: Don't sweat it. When notepad opens, right click inside and choose "Select All", then right click on ...
AVG 8.0 Scheduled Scan	10/27/2008
Q: I am using the Scheduled Scan function in AVG 8.0 with XP/SP3 and have it set to run daily at 01:30. ... A: I have been researching an answer, so I apologize for the delay in getting back to you. Yes, I ...
atlsystem837846.exe detected by SONAR	10/27/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:50:03 AM, on 10/27/2008 Platform: Windows ... A: I'm going to ask that you repost this logs, as it is missing the proper format. Your log should ...
Pc shutdown	10/26/2008
Q: I am having troubles with my computer shutting down all the time. I'll be online then click it turns ... A: Let's first see if a virus is the cause. If you can, please download HijackThis to your desktop ...
wowcraft keylogger	10/26/2008
Q: I found your response to Kevin's trouble with the same thing, but the specific follow up you had for ... A: I'm going to ask that you repost the log, as it is missing the proper format. Your log should look ...
Computers run slowly - trojan problems?	10/26/2008
Q: This is a long post! Info: Desktop and Laptop both running XP Pro SP 3 Comodo and Zone Alarm ... A: I'm going to ask that you repost these logs, as they are missing the proper format. Your logs ...
False spyware alerts and desktop and taskbar problems	10/25/2008
Q: Since deleting and rebooting my copy of Kaspersky I have had a number of pop ups on my desktop ... A: Not a bother at all. That's what I'm here for. Let's start by running a Malwarebytes scan, ...
slow computer	10/25/2008
Q: my computer is very slow since few day. I do a hijackthis scan and i whant to know if you see a ... A: Run HijackThis and click to do a Scan Only. Place a check mark next to the following items, close ...
slow computer	10/24/2008
Q: my computer is very slow since few day. I do a hijackthis scan and i whant to know if you see a ... A: Yes, there is a trojan running. Please download Malwarebytes' Anti-Malware (the French version is ...
Monitor	10/23/2008
Q: I asked a question about my monitor powering off sometimes on it's own recently. I found out that if ... A: It sounds like there is a loose connection to the power supply. By taking the monitor apart and ...
infostealer.wowcraft	10/23/2008
Q: Brian. i had to start a new question because it said i had asked too many. I did not think to tell ... A: You need to uninstall one of the antivirus programs. They are conflicting and hampering the ...
infostealer.wowcraft	10/22/2008
Q: Brian, I recently had a trojan get on my pc known as infostealer.wowcraft. Unfortunately i didnt ... A: Turn off Norton. Flush your System Restore points by following the guide here: ...
infostealer.wowcraft	10/22/2008
Q: Brian, I recently had a trojan get on my pc known as infostealer.wowcraft. Unfortunately i didnt ... A: Open HJT and run a Scan Only. Place a check mark next to the following items, close all open ...
virus?	10/22/2008
Q: I keep having problems with my computer previously I've paid to have it cleaned and the program ... A: I will do my best to help you here. Please download Malwarebytes' Anti-Malware to your desktop from ...
Antivirus Software Closes Internet Explorer	10/20/2008
Q: I have AVG8 Free Edition installed on my PC which is equipped with XP. I attempted to update the ... A: There are a few things to try. I would first try accessing programs and scans from Safe Mode (keep ...
hidserv error popup/other	10/19/2008
Q: I get a popup every time I start my computer that says hidserv error - will create an error log...in ... A: Download http://www.downloads.subratam.org/KillBox.zip then unzip it to the desktop. Restart your ...
An activex object ivpsvmpgr.exe continues to load on my computer	10/19/2008
Q: Below is your request for the HijackThis logfile from my computer - I asked this question about ten ... A: Restart the computer in Safe Mode by continuously tapping the F8 key on boot until a black screen ...
Antivirus	10/18/2008
Q: My computer has been infected by some viruses.Whenever i start my pc,the folder of my documents open ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
AVG -ANTI -VIRUS FREE	10/18/2008
Q: CAN YOU PLEASE TELL ME IF THIS SOFTWARE IS WORTH INSTALLING. WILL TAKE CARE OF MOST PROBLEMS ... A: Usually the software that comes free from an ISP is a watered-down version of the paid software and ...
hidserv error popup/other	10/18/2008
Q: I get a popup every time I start my computer that says hidserv error - will create an error log...in ... A: You do have some malware installed and running, including a trojan and adware. Please download ...
An activex object ivpsvmpgr.exe continues to load on my computer	10/18/2008
Q: Below is your request for the HijackThis logfile from my computer - I asked this question about ten ... A: 1. Uninstall MBAM. 2. Reboot. 3. Run CCleaner ...
Computer very slow again	10/18/2008
Q: You have helped me in the past. My computer is running very slow again. No error messages, just ... A: Please open HijackThis and click Scan Only. Place a check mark in the box next to the following ...
Computer very slow again	10/17/2008
Q: You have helped me in the past. My computer is running very slow again. No error messages, just ... A: You have a program running called NetSetter/Marketscore. This program is spyware, and will slow ...
An activex object ivpsvmpgr.exe continues to load on my computer	10/17/2008
Q: Below is your request for the HijackThis logfile from my computer - I asked this question about ten ... A: You do indeed have malware installed. Please download Malwarebytes' Anti-Malware to your desktop ...
Check my log file ( PC is too slow)	10/17/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 11:55:10 PM, on 10/16/2008 Platform: Windows ... A: The log is clean. It may help to read the following article from Microsoft called "Restore Your ...
Virus Identification & Cure	10/13/2008
Q: I came home and started my computer, tried to enter password on Vista Start Up page and as soon as I ... A: Turn off the PC. Unplug your keyboard and mouse, then plug them back in, making sure the connection ...
Trojan Viruses have taken over	10/11/2008
Q: Trojan and backdoor viruses have taken over my computer. It will not turn run any operating systems. ... A: First thing I would do is open the computer (you didn't specify laptop or PC) and check the RAM. ...
Monitor	10/11/2008
Q: I have a LG monitor which is approx.10 months old. I had difficulty powering it up right out of the ... A: Since it is under warranty, my first course of action would be to contact LG tech support. The ...
Check my log file	10/11/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:56:22 PM, on 10/11/2008 Platform: Windows ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
computer Infection	10/10/2008
Q: I have a Dell XPS desktop that keeps showing in the task bar on the bottom right I have a infection ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
WINDOWS32/SHOCK ERROR	10/10/2008
Q: thx 4 help 2 date, unfortunately problem not solved - it definately says ... A: Could you please post me a new HJT log? I don't have one after the ComboFix scan. I want to ...
Check the log file	10/10/2008
Q: Please check my Hijack this logfile. --------------logfile------------ Logfile of Trend Micro ... A: Your HJT log is not formatted so that I can read it properly. Please run another scan, then when ...
Processes & CPU usage	10/8/2008
Q: I have a question. Not sure if it's a malware or hardware problem. The process slserv.exe (& ... A: You do have a trojan on the system, no doubt causing most of the problems. Please download ...
error message loading DLL	10/8/2008
Q: When I start up my computer, I get an error message that says: Error loading ... A: The HJT you posted after the Malwarebytes scan is the same as the one previously given. Please scan ...
error message loading DLL	10/7/2008
Q: When I start up my computer, I get an error message that says: Error loading ... A: There are several instances of malware running. Please download Malwarebytes' Anti-Malware to your ...
me again	10/4/2008
Q: I had to ask a new question as it said I'd run out of follow-ups. Hope the formatting is ok this ... A: Yes, the format is fine now. Aside from needing a Java update, and upgrading to XP SP3, there is ...
browser hijack	10/4/2008
Q: I'm having a rather interesting experience with search engines. It's some kind of browser hijack but ... A: Your HJT log is not formatted so that I can read it properly. Please run another scan, then when ...
browser hijack	10/3/2008
Q: I'm having a rather interesting experience with search engines. It's some kind of browser hijack but ... A: The first stop error points to a failure to load your video driver, and the second points to a ...
AVG Virus vault	10/2/2008
Q: i've just installed avg 8 free edition and performed a full scan. I had the software set to ... A: To be honest, I'm not sure if the items you are talking about can be recovered. Can you send me a ...
Computer very slow again	10/2/2008
Q: You have helped me in the past. My computer is running very slow again. No error messages, just ... A: Your HJT log is not formatted properly. Please run another scan, then when notepad pops up, make ...
browser hijack	10/1/2008
Q: I'm having a rather interesting experience with search engines. It's some kind of browser hijack but ... A: Please accept my apologies for not getting back to you sooner. I have had some issues to deal with ...
WINDOWS32/SHOCK ERROR	9/29/2008
Q: ..i have a problem with internet connection - often my internet connection will just disconnect - ... A: Please accept my apologies for not getting back to you sooner. I have had some issues to deal with ...
CMD Auto Shutdown	9/27/2008
Q: I think your the right person to help me. My PC Automatically shut down whenever i run cmd.exe. When ... A: Please accept my apologies for not getting back to you sooner. I have had some issues to deal with ...
WINDOWS32/SHOCK ERROR	9/26/2008
Q: ..i have a problem with internet connection - often my internet connection will just disconnect - ... A: Let's first rule out malware as the culprit. Please download HijackThis to your desktop from here: ...
infection shown on spybot by ca av	9/25/2008
Q: I just had this happen to me , it showed as 2 infections, win32adclicker.jo c program files ... A: You should not need to uninstall Spybot. Send me the HJT log in a follow up here. Then download ...
Security	9/23/2008
Q: I am working on a interactive piece for students on cds but I do not want people to cash in with it ... A: Not to sound harsh, but every major software developer has added one form of copy protection or ...
access violation/ cant open files	9/22/2008
Q: I have windows 2000 xphome edition. I uninstalled some service packs because when I downloaded MS ... A: As a rule, I don't recommend using registry cleaners. I would first like to check for malware to ...
CMD Auto Shutdown	9/21/2008
Q: I think your the right person to help me. My PC Automatically shut down whenever i run cmd.exe. When ... A: I was thinking it was some sort of anagram or latin phrase. The CMD shutdown can be evidence of ...
grr	9/21/2008
Q: my friend just got done talking to you (pam) and she said i need to talk to you asap because i was ... A: I believe that killing a sibling over computer installations is covered by the Zwinky Act of 2005, ...
hijacker?	9/21/2008
Q: for the past couple of weeks, ive been having error messages and warnings coming up and closing my ... A: Yes, I received it, but this site only has room for a limited number of characters. Send me the HJT ...
hijacker?	9/21/2008
Q: for the past couple of weeks, ive been having error messages and warnings coming up and closing my ... A: Looks like we ran out of room on this page with the logs. I just want to check your HJT log to make ...
hijacker?	9/20/2008
Q: for the past couple of weeks, ive been having error messages and warnings coming up and closing my ... A: Open HJT and run a Scan Only. Place a check mark in the box next to the following items, close all ...
New security software/2 questions	9/20/2008
Q: Your answer to my previous question was very helpful. I used the uninstall tool from the Symantec ... A: I believe that the proxy settings would only need to be accessed if there is a problem connecting to ...
hijacked?	9/20/2008
Q: for the past couple of weeks, ive been having error messages and warnings coming up and closing my ... A: It's better to have too much info, rather than not enough. Your HJT program needs to be updated, ...
CMD Auto Shutdown	9/20/2008
Q: I think your the right person to help me. My PC Automatically shut down whenever i run cmd.exe. When ... A: "TAGA LIPA ARE" is a worm that spreads through removable drives, such as USB drives and iPods. ...
clicky-hover.gif	9/19/2008
Q: I was Instant Messeging a friend on Yahoo! Instant Messenger, when a download box appeared in ... A: EDIT - You asked this question in the Security and Virus category. This is a virus. If you want ...
urgent problem, need your help if you can	9/18/2008
Q: I don't know if you know anything regarding the following problem but, if you do, I really need your ... A: Obviously the conversion did not succeed, so a repair install of XP might be helpful. Use the ...
Embedded Virus	9/17/2008
Q: Please help, I have downloaded, and ran the latest version of hijack this and have added the logfile ... A: There is still one infection that is hanging on. Please download ComboFix and save to your desktop: ...
Embedded Virus	9/17/2008
Q: Please help, I have downloaded, and ran the latest version of hijack this and have added the logfile ... A: Please run HJT once again, but click on Scan Only. Place a check mark next to the following items, ...
Embedded Virus	9/16/2008
Q: Please help, I have downloaded, and ran the latest version of hijack this and have added the logfile ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
ActiveX Settings	9/16/2008
Q: Recently, in a question I posed regarding audio popups, you suggested that perhaps I needed to ... A: Yes, that is the problem with restricting ActiveX. Although you are now more secure, basic ...
browser keeps closing	9/15/2008
Q: !!!My browser has been shutting down all day. I spend about 1-10 minutes with it open and then it ... A: Please run HJT and click to do a Scan Only. Place a check mark in the box next to the following ...
svchost	9/15/2008
Q: I use Windows 2000 professional and SpyBot search & destroy detected:( Smitfraud-C.gr.)which I ... A: I do not see any instance of Spybot running. However, you do have Spyware Vanisher. Spyware ...
the HJT report you asked for.	9/15/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 2:43:23 AM, on 9/15/2008 Platform: Windows XP ... A: This is still heavily infected. Something must be interfering with the removal process. Reboot ...
a virus and i cant get on to the internet	9/15/2008
Q: m not very computer literate so bear with me on my windows xp IBM think pad a pop up saying symatic ... A: Try starting the computer in Safe Mode. After you power on, but before Windows loads, keep tapping ...
browser keeps closing	9/15/2008
Q: !!!My browser has been shutting down all day. I spend about 1-10 minutes with it open and then it ... A: Please download ComboFix to your desktop from here: from here: ...
malware?	9/14/2008
Q: My computer has recently come up with some kind of malware where these fake pop-ups come up looking ... A: Please download ComboFix from here to your Desktop: ...
svchost	9/14/2008
Q: I use Windows 2000 professional and SpyBot search & destroy detected:( Smitfraud-C.gr.)which I ... A: Please download HijackThis to your desktop from here: ...
laptop/computor	9/14/2008
Q: how do you take that thing off where if you leave your laptop on and dont touch it for 5 or 10 ... A: I assume you are asking about the Hibernate feature of Windows. To turn it off in XP: 1. ...
malware?	9/14/2008
Q: My computer has recently come up with some kind of malware where these fake pop-ups come up looking ... A: Please download HijackThis to your desktop from here: ...
follow up	9/12/2008
Q: here are the 2 log files you asked for. first the combofix one then the hijackthis one.... my system ... A: You still are infected with the same malware. They were not deleted with the scans. I had ...
Installing new anti-virus software	9/11/2008
Q: I have had Norton for a few years and have had no problems. My daughter said Norton is famous for ... A: Yes, you will need to uninstall Norton before running another anti-virus program. Norton also makes ...
not-avirus:PSWTool.win32.openpass.h	9/11/2008
Q: I'm using Zonealarm. It recently started catching the item listed in the subject line above. What is ... A: According to Spywaredetector.net, "This family of Trojans steals passwords, normally system ...
virus unknown	9/10/2008
Q: my computer was infected with antivirus xp 2008, i seem to have gotten rid of it, but now my ... A: I recommend uninstalling Kaspersky, since it is a demo, it will not remove the malware, only tell ...
a virus and i cant get on to the internet	9/10/2008
Q: m not very computer literate so bear with me on my windows xp IBM think pad a pop up saying symatic ... A: I'm not sure that this is a virus. Please tell me the exact message of the pop-up. It's possible ...
Audio Popups	9/10/2008
Q: I have a Dell Inspiron 530 with Windows XP. In the last couple of days, I've started to get audio ... A: There is nothing particularly dangerous in your HJT log. While it is possible that malware can hide ...
log	9/9/2008
Q: Aloha Brian, I dont know if you received the email I sent, as msn is frozen again.This is ... A: Aloha Chelle It talks, you just have to know the language. Sometimes, however, it does not tell ...
log	9/9/2008
Q: Aloha Brian, I dont know if you received the email I sent, as msn is frozen again.This is ... A: Yes, I received the email and I'm sorry that I haven't had the time to get back to you straight away ...
virus unknown	9/8/2008
Q: my computer was infected with antivirus xp 2008, i seem to have gotten rid of it, but now my ... A: It looks like a Vundo infection. Please click Start->Run->type cleanmgr in the box and press enter. ...
malware	9/8/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:46:33 AM, on 9/4/2008 Platform: Windows XP ... A: Please download Killbox to your desktop from this link: ...
trojan zlob	9/7/2008
Q: Aloha brian, my son has helped me to get another email that I can open. He has been helped by you ... A: Aloha Chelle The HJT log file is still not formatted properly. Your entries look like this: ...
trojan zlob	9/6/2008
Q: Aloha brian, my son has helped me to get another email that I can open. He has been helped by you ... A: It seems you log was cut short, but I see that Malwarebytes has deleted a great deal of malware from ...
latest antivirus	9/6/2008
Q: could you suggest the socalled ultimate antivirus - i heard that it wont take much processor memory? ... A: Sorry for the misunderstanding. The best antivirus is probably Kaspersky, followed closely by ...
trojan zlob	9/6/2008
Q: Aloha brian, my son has helped me to get another email that I can open. He has been helped by you ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
latest antivirus	9/6/2008
Q: could you suggest the socalled ultimate antivirus - i heard that it wont take much processor memory? A: Definitely NOT! According to the security site, bleepingcomputers.com: "Ultimate Antivirus 2008 is ...
malware	9/5/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:46:33 AM, on 9/4/2008 Platform: Windows XP ... A: Sorry I could not get back to you directly. You seem to have run the program Combofix sometime in ...
virus	9/4/2008
Q: this box keeps appearing on my screen durring my navigation on the net -> "ATTENTION! If your ... A: Those two entries were deleted on reboot. The log file is now clean. Two items to note: Windows XP ...
malware	9/4/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:46:33 AM, on 9/4/2008 Platform: Windows XP ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
virus	9/4/2008
Q: this box keeps appearing on my screen durring my navigation on the net -> "ATTENTION! If your ... A: Start HijackThis and run a scan only. Place a check mark in the box next to the following items, ...
virus	9/3/2008
Q: this box keeps appearing on my screen durring my navigation on the net -> "ATTENTION! If your ... A: Antivirus 2009 is a new rogue anti-spyware program currently making the rounds. Removal is fairly ...
Google search box ads	9/2/2008
Q: As soon as I type a letter, any letter into the Google search box, I used to get a drop box with ... A: I'll be honest...I have never heard of this happening. Which browser are you using? Do you have ...
in reference to SP3 installation problem	9/1/2008
Q: I solved the installation problem I was having with SP3. When I downloaded SP3 I saved to desktop ... A: Very good! These updates are generic. The problem is every computer is different. Different ...
Win32/Mebroot	9/1/2008
Q: Please could you help me in the below problem? My ESET smart security warn for and is unable to ... A: You will need to repair the MBR using Windows Recovery Console. For information on how to use it, ...
Virus/Malare or something else	9/1/2008
Q: Ons of my users is having problems opening office files. It takes forever to open a word/excel file. ... A: The log file is clean, so malware is not the cause. Not that it's feasible in an office setting, ...
hard drive	8/31/2008
Q: i was trying to install a floppy disc drive but that wasn t working very well so i abandonned that ... A: Did you reconnect the power supply to the HDD? Also, check to make sure that the jumper is set on ...
hard drive	8/31/2008
Q: i was trying to install a floppy disc drive but that wasn t working very well so i abandonned that ... A: I would have to suggest that you go back and disconnect the cable from the drives and the ...
NTLDS error	8/30/2008
Q: Pleasehelp! My computer just dies - it just when ping and turned off. Upon reboot it tried doing a ... A: Boot with your XP CD in the cd drive. Select 'To repair Windows' by pressing 'R'. When the Recovery ...
viruses	8/30/2008
Q: yesterday I got my local IT guy in as I had a pop up every time I went to a site saying I got a ... A: Not to make light of your problem, but I think you should find yourself a new IT guy. First, ...
XP SP 3	8/30/2008
Q: Sorry to bother you again. I downloaded SP 3 like you had suggested and it went fine. Just prior ... A: Not a bother at all. Yes, the installation process will go much smoother if you take the time to ...
hi	8/29/2008
Q: a guy sent me an email tellin me goodbye forever and i dont want him to know that i read it as it ... A: Have a look at the following page: ...
antivirus 2008	8/29/2008
Q: my pc is infected with antivirus 2008 again. symptoms being "my computer" is not showing my c drive ... A: Yes, there are still nasties running. Please download Malwarebytes' Anti-Malware to your desktop ...
antivirus 2008	8/29/2008
Q: my pc is infected with antivirus 2008 again. symptoms being "my computer" is not showing my c drive ... A: Let me have a look at a HijackThis log. If you don't have it installed, download HijackThis to your ...
download failed on 2 programs due to error	8/28/2008
Q: I have XP Home Edition with SP 2, two running anti-virus/adware-spyware programs (Hauri ViRobot ... A: Which build of Avant are you trying to install? There was a problem with older versions. The ...
Virus/Malare or something else	8/28/2008
Q: Ons of my users is having problems opening office files. It takes forever to open a word/excel file. ... A: Your HJT program is out of date. Please uninstall then download and reinstall from here: ...
trojan zlob	8/28/2008
Q: ran scan in safe mode, still says cannot be removed from an unsupported file. It did say virus was ... A: Please download HijackThis to your desktop from here: ...
the last hijack scan. . .hopefully	8/27/2008
Q: Good morning Brian! I am happy to report that my computer has not redirected me or had any weird ... A: The log looks clean. We just need to do a bit of housework. Open HijackThis and click to run a ...
computer redirection!	8/26/2008
Q: please help! Lately when i use google or msn, my computer will redirect me to another ... A: The scan removed one browser redirect program, but the computer still seems to be infected by ...
computer redirection!	8/25/2008
Q: please help! Lately when i use google or msn, my computer will redirect me to another ... A: You do have a few nasties running. It will be best to exit all other anti-malware programs (Norton, ...
Virus	8/25/2008
Q: I e-mailed you earlier this evening (UK time) and have now decided to download the trendsecure ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
computer problems	8/24/2008
Q: about 4 or 5 days ago my computer started to boot up very slowly, sometimes the cpu would turn off ... A: This sounds like a hardware issue, particularly the hard disk drive. You can try downloading the ...
help with possible hijacker	8/24/2008
Q: Hey, my girlfriend has something nasty on her computer, it has stopped Norton antivirus from loading ... A: I will need to determine exactly what is running in order to offer a course of action to you. ...
MSN messenger problems	8/22/2008
Q: I ran the above Hijackthis and still I have this problem outlined below. I have a computer wuth ... A: Try the following: Click start->run->type cmd, click ok, then type in CHKDSK and press enter. After ...
Virus removing.	8/22/2008
Q: My AVG antivirus said it found two viruses. However, it said it cleaned 0 and deleted 0. I then ... A: Yes, the icons next to the Start button are quick links, or shortcuts, and do not need to be closed. ...
antivirus2008 (grrrrr)	8/21/2008
Q: it would appear i have been infected with a program called antivirus2008. problems being - ... A: Glad you got it fixed. Read about the program and steps for removal here: ...
closing a window and a browser window?	8/21/2008
Q: I do not know how to close a window or a browser window and I see things like this sometimes asking ... A: I'm not sure what you are asking in your first question, but to close a window, you simply click the ...
antivirus2008 (grrrrr)	8/20/2008
Q: it would appear i have been infected with a program called antivirus2008. problems being - ... A: Please download HijackThis to your desktop from here: ...
Virus removing.	8/19/2008
Q: My AVG antivirus said it found two viruses. However, it said it cleaned 0 and deleted 0. I then ... A: Moving the file to the virus vault is the safest bet. Here is the information from AVG: "When you ...
virussen	8/17/2008
Q: There are less threats and infections but there are still many... There are no popups when surfing; ... A: Yes, you can uninstall Spyware Doctor. There are a few other programs that you can uninstall or ...
virussen	8/17/2008
Q: There are less threats and infections but there are still many... There are no popups when surfing; ... A: You're very welcome for the help. Things are looking better in your log file. I will need you to ...
hijacthis logfile	8/17/2008
Q: That link for Deckards System Scanner doesn't work. They gave a warning. See following ... A: Download and Install SDFix from here: http://downloads.andymanchesta.com/RemovalTools/SDFix.exe Save ...
Malware infection!	8/15/2008
Q: I think I have a malware infection! please help. Logfile of Trend Micro HijackThis v2.0.2 Scan ... A: Please download ComboFix and save to your desktop: ...
hijackthis	8/15/2008
Q: That link for Deckards System Scanner doesn't work. They gave a warning. See following ... A: Please download HijackThis to your desktop from here: ...
how to remove malware from my own website	8/14/2008
Q: I discovered the other day that malware had infected my website when my Trend Micro PC-cillin caught ... A: Unfortunately, there is no program that you can use to protect your site. If you were a merchant ...
virussen	8/14/2008
Q: Hey, I have a computer with virus etc. I have done a scan with "spyware doctor" (pc tools) but now ... A: Here's what I would like for you to do: Please install HijackThis! by downloading Deckards System ...
ad-aware issues/ infection removal	8/14/2008
Q: I have a question regarding Ad-Aware 2007. I run full virus scans pretty regularly, because I have ... A: The best way to fix this issue is to uninstall your copy of Ad-aware and download the new Ad-aware ...
virussen	8/13/2008
Q: Hey, I have a computer with virus etc. I have done a scan with "spyware doctor" (pc tools) but now ... A: No, you should not remove the files manually because of the danger involved in changing the registry ...
virussen	8/13/2008
Q: Hey, I have a computer with virus etc. I have done a scan with "spyware doctor" (pc tools) but now ... A: It is difficult to read, but from what I can see, yes, you should have PCTools remove the listed ...
Rob Perrin - Laptop virus infection follow up	8/11/2008
Q: I had to start a new question as it would not let me reply with any more follow ups. I have now run ... A: You're welcome, and just positive feedback here on AllExperts is all that I ask in return :-) For ...
Contracted a virus - not yet fixed - need help to fully eradicate it plus another one I contracted.	8/11/2008
Q: While browsing the internet the other day, I found a program called Chessmaster 10. I do not know if ... A: I'm sorry for not getting back to you straight away. There is a bit of a crisis here which has ...
antivirus 2008	8/10/2008
Q: My computer was infected by xpantivirus. I've symantec endpoint protection and spybot1.6 installed ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
Rob Perrin - Laptop virus infection follow up	8/9/2008
Q: I had to start a new question as it would not let me reply with any more follow ups. I have now run ... A: Much better log. Open HJT and run a Scan Only. Place a check mark in the box next to the following ...
C Drive and display access disabled. Pls read my Hijack this log	8/9/2008
Q: Please save my laptop. Below is my hijackthis log: I can not access my display settings or my C ... A: Yes you should uninstall AVG as it will lead to system instability having two antivirus programs on ...
C Drive and display access disabled. Pls read my Hijack this log	8/8/2008
Q: Please save my laptop. Below is my hijackthis log: I can not access my display settings or my C ... A: We'll need to run a few other scans to clean things up. You still have some rogue programs ...
google pops up	8/8/2008
Q: i wasnt sure who to ask so if you cannot help thank you anyways. when browsing the internet, (this ... A: I have never heard of an ISP not allowing you to run the antivirus program of your choice. They are ...
C Drive and display access disabled. Pls read my Hijack this log	8/7/2008
Q: Please save my laptop. Below is my hijackthis log: I can not access my display settings or my C ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
Window XP desktop	7/23/2008
Q: I have a dell laptop which I believe was recently infected. When the system boots, after log-in the ... A: If you believe your computer is infected by malware, follow the instructions below, then post to me ...
writing really small on explorer	7/22/2008
Q: i think i have a virus or something that is affecting the writting on internet explorer it is really ... A: To change the font size in Internet Explorer: 1. On the Internet Explorer menu bar: * Select ...
Malware Infection	7/21/2008
Q: It seems that the virus have been removed with the Malwarebytes remover. Now the computer is running ... A: Glad to be of assistance. You just need to delete one entry, and you'll be clean. Close all open ...
Malware Infection	7/20/2008
Q: It seems that the virus have been removed with the Malwarebytes remover. Now the computer is running ... A: I'm glad that the computer is working normally again. I still would like to see an HJT log just to ...
Malware Infection	7/20/2008
Q: I Brian, recently I've been infected (still asking myself how). The virus, everytime I open internet ... A: The two logs are the same. It shows AVG7 still installed. Here are the headers from yesterday: ...
Malware Infection	7/20/2008
Q: I Brian, recently I've been infected (still asking myself how). The virus, everytime I open internet ... A: It seems like ComboFix does not get along with your Vista machine. I was hoping it would, but Vista ...
Site Validity	7/20/2008
Q: Hi!i don't know if i this is the right place to ask the question but i can't find any one else.My ... A: Do NOT give your credit card information to this company. Any legitimate potential employer will ...
Malware Infection	7/20/2008
Q: I Brian, recently I've been infected (still asking myself how). The virus, everytime I open internet ... A: I'd be more than happy to help. First, disable Windows Defender, as it has been known to hamper the ...
downloading windows updates	7/20/2008
Q: I am unable to download updates. I get an error message. It tells me that my automatic update is ... A: Did you try using the same procedure to also start the Remote Procedure Call service? That also ...
unistalling zonealarm pro firewall	7/19/2008
Q: Brian I have used firewall zone alarm pro and now I want to uninstall it, but i can't!! whenever i ... A: Did you try stopping TrueVector from TaskManager > Processes > End Process? After stopping the ...
malware questions regarding i.) svchost.exe and ii.) Win32/Mebroot.K Trojan	7/19/2008
Q: I was wondering if you could help me with a couple of problems on my laptop (running Windows XP ... A: The first log says that NVIDIA Desktop Manager Hook Library is using application initiated DLL's, ...
AntiMalwareGuard...Help	7/16/2008
Q: I was browsing through the internet, and left my desk for a couple of minutes, in the meantime my ... A: I will try my best to help you out here. You may wish to print out these instructions. Please ...
backdoor trojan virus	7/16/2008
Q: i have norton anti virus software and after i scan for viruses there are 4 that come up and i can't ... A: Please download ComboFix from here to your Desktop: ...
backdoor trojan virus	7/15/2008
Q: i have norton anti virus software and after i scan for viruses there are 4 that come up and i can't ... A: I must first know what we are dealing with so that I can give you proper removal instructions. ...
Virus attack alert	7/15/2008
Q: My antivirus software is AVG. For three days now, an alert appears on my PC screen almost every five ... A: Please download ComboFix from here to your Desktop: ...
Virus attack alert	7/14/2008
Q: My antivirus software is AVG. For three days now, an alert appears on my PC screen almost every five ... A: I will be happy to help you. I must first know what we are dealing with so that I can give you ...
internet connectivity issues	7/13/2008
Q: I am running windows xp on a dell desktop computer. Within the last few days, I can't access the ... A: It sounds like a software conflict, or possibly an overly zealous firewall. Try turning off ...
Can't access Control Panel.	7/12/2008
Q: I am using Windows Vista Home Basic, with SP1. I'm having a problem opening the control panel - when ... A: The log file is clean. It might be a conflict bug. Try this: 1) Launch services.msc from a run ...
Trojans	7/12/2008
Q: I have 5 trojans that have been moved to the virus vault after a scan using AVG. The infected files ... A: Yes, according to AVG: "When you moved the file to the AVG Virus Vault it was deleted from its ...
Desktop box that won't go away	7/11/2008
Q: Not sure that this was sent, so I send again Trend info appears at end. Hi, All of a sudden, a ... A: Please download ComboFix from here to your Desktop: ...
follow up hijackthis log	7/8/2008
Q: Sorry, just aske you a question about hijackthis disabled ... I thought I could upload the file, ... A: Please open HJT and run a Scan Only. Place a check mark in the box next to the following item, then ...
Possible virus	7/7/2008
Q: You have helped me in the past. I think I may have another virus or malware. My computer is acting ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
OSEENUS toolbar	7/7/2008
Q: I am having difficulty getting rid of this OSEENUS toolbar. It is allowing constant popups and ... A: Please make sure that you are running as an Administrator. Now let's try this: Download SDFix and ...
OSEENUS toolbar	7/7/2008
Q: I am having difficulty getting rid of this OSEENUS toolbar. It is allowing constant popups and ... A: Please download ComboFix from here and save to your desktop: ...
Possible Virus	7/7/2008
Q: I have a Dell Inspiron, something that is a little over 2 years old. I have downloaded MacAfee ... A: Please download TrendMicro HijackThis! from the following link: ...
horrible virus, confused	7/4/2008
Q: I am currently experiencing issues regarding internet explorerer, opera, and firefox i know I have ... A: Please download TrendMicro HijackThis! from the following link: ...
virus	7/4/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:38:17 PM, on 7/4/2008 Platform: Windows ... A: Please download ComboFix from here and save to your desktop: ...
horrible virus, confused	7/4/2008
Q: I am currently experiencing issues regarding internet explorerer, opera, and firefox i know I have ... A: Yes, Smitfraudfix won't help you, but Combofix definitely works on Vista. I suggest you follow the ...
new computer	6/28/2008
Q: since I have started a new one line--seems like the last time i had some trojans or something that ... A: Yes, McAfee will be pre-loaded, ready to go when you turn on the PC. I believe that you may need to ...
new computer	6/27/2008
Q: since I have started a new one line--seems like the last time i had some trojans or something that ... A: First, congrats on the new Dell. Second, I'm not exactly sure of your question. You had malware on ...
internet security software	6/27/2008
Q: What is the best security software on a new computer with vista? A: I have found that no ONE single suite protects the same as using separate programs combined into ...
follow ups	6/26/2008
Q: Hey, I was the guy who had the outerinfo popups and the windows explorer error. You told me to run ... A: Let's try deleting them with HJT instead. Open HJT and click on Misc. Tools, then click Delete a ...
follow ups	6/26/2008
Q: Hey, I was the guy who had the outerinfo popups and the windows explorer error. You told me to run ... A: OK, almost there. Please download Killbox from here: ...
Windows Explorer error at boot up and constant popups off internet(contains hijack log)	6/25/2008
Q: I keep getting popups while not on my internet browser and when I get on my browser they popup using ... A: I will need to know what the error box reads in order for me to offer a fix. Open HJT and run a ...
Slow Internet - Bandwith Limited	6/25/2008
Q: I have a DSL Basic internet service rated up to 256Kb/s, but it has been running at about 50Kb/s for ... A: Your HJT log file is clean, so we need to look elsewhere for the source of the slowdown. Try ...
Windows Explorer error at boot up and constant popups off internet(contains hijack log)	6/25/2008
Q: I keep getting popups while not on my internet browser and when I get on my browser they popup using ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
can't run exe's	6/24/2008
Q: ok so a few days ago i was doing a routine update and scan of my compy, i updated Spybot (the newest ... A: It does sound like a worm has messed up your registry. Let's first try to see what we're dealing ...
Windows Explorer error at boot up and constant popups off internet(contains hijack log)	6/24/2008
Q: I keep getting popups while not on my internet browser and when I get on my browser they popup using ... A: You have several infections running. Please follow the instructions below: First, please download ...
Spywear/virus	6/24/2008
Q: every so often there will be an advert or music, or just funny sounds that play in the background ... A: I'd be more than happy to help. It does look like you may have some malware installed, but I am ...
IP addresses	6/24/2008
Q: I have a "dumb" question. We are getting an installation at our office from a company called Logix. ... A: Here's a quote from the Zytrax website: As the name implies Static IP addresses are the same every ...
spyware, some kind of malware on my laptop	6/21/2008
Q: i recently got some sort of malware or spyware on my laptop....it causes internet explorer to open ... A: Both logs are not formatted properly this time. The log entries should look like this: ...
spyware, some kind of malware on my laptop	6/20/2008
Q: i recently got some sort of malware or spyware on my laptop....it causes internet explorer to open ... A: Much better log, thanks. You do indeed have several nasties running. Please follow the ...
spyware, some kind of malware on my laptop	6/20/2008
Q: i recently got some sort of malware or spyware on my laptop....it causes internet explorer to open ... A: I need you to run another HJT scan, as this one is not formatted properly. Click scan and save a ...
Popups and Malware	6/18/2008
Q: When I start my Computer up I get this icon at the bottom right hand side with the volume and other ... A: Please download SmitFraudFix from here: http://siri.urz.free.fr/Fix/SmitfraudFix.exe ...
UPDATEMGR_short_text_state_check_failed	6/18/2008
Q: I've try your last answer twice and it doesn't work. after the SDFix.exe finished in safe mode and ... A: My apologies for not getting back to you sooner, as I have had some personal issues to deal with and ...
computer	6/18/2008
Q: Every 6 months or so my computer starts running really slow as it does now. Also, everyday a ... A: Please read the article entitled: "How can I fix 'too little virtual memory' in Windows?" It will ...
Malware.Trace infection	6/18/2008
Q: I hope you can help. Yesterday, my problems started when Windows Defender told me I had the ... A: I believe those entries are leftovers that VundoFix is holding on to. Let's clean it up by running ...
slow as molasses computer - hacker?	6/17/2008
Q: First, I am computer-retarded, so I apologize for including any superfluous details, as I am very ... A: I too, am tied to Optimum for my internet. I can certainly sympathize with the high cost and low ...
UPDATEMGR_short_text_state_check_failed	6/16/2008
Q: I've try your last answer twice and it doesn't work. after the SDFix.exe finished in safe mode and ... A: Some suggestions for completing the SDFix scan: 1. When using this tool, you must use the ...
Malware.Trace infection	6/15/2008
Q: I hope you can help. Yesterday, my problems started when Windows Defender told me I had the ... A: Please download Killbox from here: http://www.bleepingcomputer.com/files/spyware/KillBox.zip Unzip ...
@UPDATEMGR_short_text_state_check_failed	6/14/2008
Q: can you help me... There is a note on AVG update manager: @UPDATEMGR_short_text_state_check_failed ... A: There is still malware running. Download SDFix and save it to your Desktop: ...
malware infection	6/13/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:24:43 PM, on 6/12/2008 Platform: Windows XP ... A: Your scan looks clean except for a few missing entries. Open HJT and do a Scan Only. Then place a ...
Hijacked!	6/13/2008
Q: My Hotmail email account address book has been HIJACKED! That is, spam emails from MY email address ... A: First I would change the password to my Hotmail account. If someone is actually sending mail from ...
Malware	6/11/2008
Q: I ran Anti-Malware as instructed but did not update it as my computer is not on-line. Malwarebytes' ... A: I believe part of the problem is that the HJT scan was done in Safe Mode and from the J: drive (usb ...
Malware	6/11/2008
Q: I ran Anti-Malware as instructed but did not update it as my computer is not on-line. Malwarebytes' ... A: Yes, the log file looks good. You will need to do Windows updates once you are online to secure ...
Malware	6/11/2008
Q: I ran Anti-Malware as instructed but did not update it as my computer is not on-line. Malwarebytes' ... A: Please click Start->Control Panel->Add/Remove Programs, then look for programs related to ...
Spyware	6/11/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:50:02 PM, on 6/9/2008 Platform: Windows XP ... A: Please download Malwarebytes' Anti-Malware to your desktop from here: ...
Spyware	6/10/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:50:02 PM, on 6/9/2008 Platform: Windows XP ... A: You need to change the refresh rate on the monitor to 60hz. Most monitors have a button on the ...
Spyware	6/10/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:50:02 PM, on 6/9/2008 Platform: Windows XP ... A: I'll do my best to help you and your sister. This is a heavily infected PC and will require several ...
Virus in Printer Memory	6/9/2008
Q: I've heard from a computer talk show on the radio, that it is possible for virus and such, can hide ... A: Malware can only reside in some type of memory container. It may be a hard drive, a cd, smartcard, ...
"block pop-up windows" option UNchecks on it's own	6/7/2008
Q: How are you? Wondering if you can help me w/my issue: My computer's "block pop-up windows" option ... A: To answer your second question first, CCleaner is a much more thorough tool for removing ...
Virus ? for a friend	6/2/2008
Q: My friend has Windows XP, Operating System and has a Spyware cyberlog.x virus on it and wants to ... A: Download SmitfraudFix to your friends desktop from here: ...
Search Engine / Anti Virus attack	6/2/2008
Q: I am running WinXP with Nortons Antivirus software. A few days a go I've noticed that Norton's Live ... A: First, let me see if there is any other malware present that may be causing this. Please download ...
malware?	6/2/2008
Q: OK Brian, I tried to paste the HJ log here but could not? However I will tell you whats up & try to ... A: Just copy and paste the log from the notepad that opens up into a reply here. It does sound very ...
Antivirus software	6/1/2008
Q: I am currently on the search for a new laptop. I want it to be completely protected from any viruses ... A: Don't be embarrassed. I think PC manufacturers need to do a lot more to explain each feature and ...
If my PC is infected with virus and then i save my data on a disc	5/31/2008
Q: Right now my PC is infected and i saved all my MP3's, documents, videos, user name and password ... A: You have asked 3 separate questions which I believe to be tied together, so let's try to keep it to ...
computer restarting..	5/30/2008
Q: im having some problem with my pc these days. Most of the time while working on computer its gets ... A: This sounds like a memory issue. I would suggest troubleshooting your RAM to see if that is indeed ...
cell phone spyware	5/29/2008
Q: I have read that cell phones can unknowingly have spyware or keyloggers like computers do. What do ... A: Yes, cell phones, particularly so-called smart phones, can be subject to infection from malware. ...
many, many casinos	5/28/2008
Q: Brian. Your answers tend to go into my permanent favorites file. Here's my own Q. In cleaning my ... A: Just start another question and make it private. I would be the only one to see the info. There is ...
many, many casinos	5/27/2008
Q: Brian. Your answers tend to go into my permanent favorites file. Here's my own Q. In cleaning my ... A: All seven entries that were deleted are considered minor adware from popcap games. Again, without ...
possible virus	5/27/2008
Q: For the past week I have been unable to activate my virus program. I realized this once my pc began ... A: First, disable or exit all malware scanners, includiong Spybot. Download and Run ComboFix: ...
many, many casinos	5/27/2008
Q: Brian. Your answers tend to go into my permanent favorites file. Here's my own Q. In cleaning my ... A: By downloading and running HJT, I will be able to see if you still have any casino exploits. You ...
many, many casinos	5/26/2008
Q: Brian. Your answers tend to go into my permanent favorites file. Here's my own Q. In cleaning my ... A: Follow the steps below to view hidden folders: * Click on Start –> Control Panel –> Folder ...
Spyguard? / Trojan Zlob	5/25/2008
Q: My system ran well before May 24. I use original Nod 32 and have the Windows Security Center ... A: It was my error by not telling you to exit all programs such as Spybot and ESET while running ...
smitfraud-c virus???	5/25/2008
Q: I'm hoping you can help me because my searches at Symantec and elsewhere on the internet have not ... A: I should have warned you to shut down Spybot before running Combofix, as it interferes with the ...
Spyguard? / Trojan Zlob	5/25/2008
Q: My system ran well before May 24. I use original Nod 32 and have the Windows Security Center ... A: Please download ComboFix to your desktop from here: ...
Can't load google, myspace, or weather.com	5/24/2008
Q: My computer must have been infected last week. Today, I decided to download ANOTHER program to get ... A: From your main account, please download TrendMicro HijackThis! from the following link: ...
Pretty Nasty Virus	5/24/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:29:58 PM, on 5/21/2008 Platform: Windows XP ... A: Not a problem...that's why I am here. The HJT log still is not right. Are you copying directly ...
Pretty Nasty Virus	5/23/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:29:58 PM, on 5/21/2008 Platform: Windows XP ... A: Your new HJT log is not formatted properly. Please run it again, and when notepad opens, under ...
Pretty Nasty Virus	5/21/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:29:58 PM, on 5/21/2008 Platform: Windows XP ... A: I don't think a reformat is necessary. You have several infections, so it may take a few follow-ups ...
Malware is on my computer	5/20/2008
Q: My computer is restarting all by itself, and Bugs are crawling on my screen because of the malware. ... A: Please download Dr.Web Cureit to your desktop from here: ...
Malware is on my computer	5/19/2008
Q: My computer is restarting all by itself, and Bugs are crawling on my screen because of the malware. ... A: Try uninstalling Combofix first. Click Start-Run-type combofix /u in the box. Note the space ...
Malware is on my computer	5/18/2008
Q: My computer is restarting all by itself, and Bugs are crawling on my screen because of the malware. ... A: Please download ComboFix to your desktop from here: ...
updates	5/17/2008
Q: I am using some office products that i installed on 2 computers and the 2nd installation does not ... A: Yes, by not running necessary updates, your computer is at a greater risk of infection. Most ...
Viruses infecting my system	5/16/2008
Q: my computer is infected with countless viruses! can you please help me remove them? here is my ... A: Please download ComboFix to your desktop from here: ...
viruses and popups advertising system scans and virus software	5/16/2008
Q: everytime now I turn on my pc i get these desktop icons I foolishly downloaded and can't get rid of ... A: Please download ComboFix to your desktop from here: ...
Virus	5/11/2008
Q: I was on the internet and also signed into my hotmail. The only site I was on which something ... A: That girl was too creepy! And I am happy to help you here. The MyWebSearch is still showing up as ...
Virus	5/11/2008
Q: I was on the internet and also signed into my hotmail. The only site I was on which something ... A: The log tells me the processes currently running on your computer. The only problem I can tell is ...
Virus	5/11/2008
Q: I was on the internet and also signed into my hotmail. The only site I was on which something ... A: I have no information on that particular message you heard, however, I think we should check your ...
Sudden system instability	5/10/2008
Q: Recently, my Compaq Evo P4 has been falling prey to strange occurences. Firstly, it doesn't ... A: TSR.BOOT virus result is from a heuristic analysis. This sometimes causes false positive virus ...
Protecting My Wireless XP	5/10/2008
Q: Brian, Everyday I get Pinged by a Hacker trying to get into my Computer. I get Pinged about 25-100 ... A: I'd be happy to help. You can send your firewall log to me at numbersix6@yahoo.com. Please also ...
Here's the ESET online scan report and the Hijack this log	5/10/2008
Q: I conducted the online scan and it says I still have 10 threats. 8 out of 10 of the files that were ... A: Please open HJT and click to do a scan only. Place a check mark in the boxes next to the following ...
Malware prevents me from savings pictures to my wallpaper	5/10/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 3:18:46 PM, on 5/9/2008 Platform: Windows XP ... A: Now there should be some noticeable improvements in using your computer. I will need you to run one ...
Malware prevents me from savings pictures to my wallpaper	5/10/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 3:18:46 PM, on 5/9/2008 Platform: Windows XP ... A: Now there should be some noticeable improvements in using your computer. I will need you to run one ...
Malware prevents me from savings pictures to my wallpaper	5/9/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 3:18:46 PM, on 5/9/2008 Platform: Windows XP ... A: Your computer has a number of infections which need to be addressed. Please download ComboFix to ...
Viruse Protection	5/8/2008
Q: My computer crashed earlier tonight and I was on the phone with DELL for over 3 hours getting it ... A: I'm sorry to hear about your virus troubles. The best free virus program is Avast! Home. I use ...
Sudden system instability	5/7/2008
Q: Recently, my Compaq Evo P4 has been falling prey to strange occurences. Firstly, it doesn't ... A: I'm surprised the computer is working at all, actually. You should NEVER have more than one ...
Trojans, etc	5/4/2008
Q: My computer is infected withsmitfraud, zlob and virtumonde plus others I imagine. I run on aol and ... A: Any infection poses a security risk. Follow my instructions below so that I may see a log of what ...
Possible auto shutdown virus?	5/3/2008
Q: For the last few weeks my computer has been shutting down completely intermitently. I thought it may ... A: You are running an outdated version of HijackThis. Please uninstall it, and download the latest ...
Cursor moves and clicks at random	4/30/2008
Q: I have the same problem the other guy had, but I can't find the resolution to his problem on this ... A: Your log file looks fine. Is your computer on a LAN? Is it possible someone on the network is ...
Cursor moves and clicks at random	4/29/2008
Q: I have the same problem the other guy had, but I can't find the resolution to his problem on this ... A: Let's first see if all the malware has been removed. Please download TrendMicro HijackThis! from ...
virus	4/29/2008
Q: I tried to do another follow up question, but it said I needed to make a new question. I did what ... A: There is a very stubborn spyware called SpyClean which is still running. We will need to manually ...
Virus	4/29/2008
Q: I think I have a virus that affects search engines on my computer. When I click a link on a search ... A: You may wish to print out the following instructions. Please download the program SmitFraudFix to ...
smitfraud-c virus???	4/29/2008
Q: I'm hoping you can help me because my searches at Symantec and elsewhere on the internet have not ... A: I assure you that there is no security risk to you in revealing a HJT log. It only shows processes ...
slow pc	4/28/2008
Q: I have followed your advise but my pc is still very slow. when i download a programme in firefox i ... A: There are some programs on your computer which are considered "questionable" according to some ...
Virus	4/28/2008
Q: I think I have a virus that affects search engines on my computer. When I click a link on a search ... A: I'll be happy to help you. I will first need to know exactly what we are dealing with. Please ...
\!\	4/27/2008
Q: I ran both programs but can't seem to find either file you asked for. I'm now having a problem with ... A: I received the files fine. You still have SpyShredder on your system. This is a rogue malware ...
\!\	4/27/2008
Q: I ran both programs but can't seem to find either file you asked for. I'm now having a problem with ... A: Now we're getting somewhere, finally! Alright, I will need you to run Smitfraudfix once again. ...
\!\	4/27/2008
Q: I ran both programs but can't seem to find either file you asked for. I'm now having a problem with ... A: You should not be running any programs until we have cleared the malware from your computer. Please ...
\!\ folder	4/27/2008
Q: I found a \!\ folder in my Documents and Settings that doesn't show up unless i run a scan. It has ... A: Did you run Smitfraudfix? If so, can you post the log? Better yet, if you wish, send it to me as ...
\!\ folder	4/27/2008
Q: I found a \!\ folder in my Documents and Settings that doesn't show up unless i run a scan. It has ... A: Yes, there are several infections running. You may wish to print out the following instructions. I ...
\!\ folder	4/27/2008
Q: I found a \!\ folder in my Documents and Settings that doesn't show up unless i run a scan. It has ... A: Please download Deckard's System Scanner (DSS) and save it to your desktop: ...
tune-up	4/25/2008
Q: I have TuneUp Utilities 2007. It has been working very well for the past 3 months but when I click ... A: This could be caused by a number of factors, so we need to narrow things down. 1. Install all ...
INSTALLING PROBLEMS 360/SPL 2	4/22/2008
Q: I hope you can help me. I am trying to install 360 from a disk I bought. I keep getting the ... A: I'm sorry for the delay in getting back to you with a reply as I have been dealing with house ...
Norton antivirus is not properly working.	4/22/2008
Q: Brian I have symentec corporate edition in my computer. But I feel there some ... A: I am sorry for not getting back to you sooner, as I was dealing with house flooding and did not have ...
ad.doubleclick.net	4/21/2008
Q: My pc is running very slow and perhaps this dc thing may be causing it. I am on win xp home plus ... A: DoubleClick is often linked with the controversy over spyware because browser HTTP cookies are set ...
One last time, please	4/20/2008
Q: I deleted all trojans found by Avast. I used Kaspersky antivirus and found a couple more. I had to ... A: According to VirusList.com, nilage will search the victim machine either for a window titled ...
spy defender pro	4/19/2008
Q: This virus called spy defender pro downloaded itself on my computer and I went to control panel and ... A: It can be overwhelming, but the process is really not that difficult. The guide for using ComboFix ...
spy defender pro	4/19/2008
Q: This virus called spy defender pro downloaded itself on my computer and I went to control panel and ... A: Please download TrendMicro HijackThis! from the following link: ...
Webwatcher and other forms of keyloggers	4/17/2008
Q: Here is my question. Someone put a kelogger program on my computer. I found out it is a program ... A: You are correct in that the two programs are one in the same. Ultraview Plus was a surveillance ...
One last time, please	4/17/2008
Q: I deleted all trojans found by Avast. I used Kaspersky antivirus and found a couple more. I had to ... A: Sorry for the delay in getting back to you. The log file is clean. Many times there will be ...
viruses	4/16/2008
Q: what is a funny ust virus A: Funny UST Scandal.avi.exe is another name for W32/Sdbot-DIQ. According to Sophos, it is a worm for ...
No power schemes.	4/15/2008
Q: this is Fernando again. I wanted to thank you for your help with the malware issue. I also wanted ... A: I believe the default value is set to block connections. If you accidentally accepted it, you can ...
Help with Trojan please	4/15/2008
Q: Avast detected Win32:Trojan-gen in files named winsckdo.dll and winskff11.dll located in ... A: The files you mentioned are specific to the Trojan virus and are not actual Windows system files. ...
Help with Trojan please	4/14/2008
Q: Avast detected Win32:Trojan-gen in files named winsckdo.dll and winskff11.dll located in ... A: According to avast!: Virus chest As our customers wished, we included so called Virus Chest to ...
Help with Trojan please	4/14/2008
Q: Avast detected Win32:Trojan-gen in files named winsckdo.dll and winskff11.dll located in ... A: Glad to help. Your HJT log looks fine. There are no leftovers from the infection, and your system ...
Remove these programs!	4/13/2008
Q: Ihave "windows xp" and I am having trouble removing these programs from my computer: "error ... A: Please download TrendMicro HijackThis! from the following link: ...
Thunderbird+avast	4/13/2008
Q: i loaded thunderbird and avast...the problem is that gmail uses pop port 995...when i enter this ... A: Take a look here: http://forum.avast.com/index.php?topic=10428.0 to see how to set up secure email ...
post combo fix	4/13/2008
Q: This is round 3- thelog post Combo fix as suggested. Thank you! Logfile of Trend Micro HijackThis ... A: Please open HJT and run a scan only. Place a check mark in the box next to the following items, ...
system alert	4/12/2008
Q: In the past few days I have had messages popping up that my computer is infected and about four ... A: I can help you to eliminate the spyware, and it won't cost you a dime. You just need to follow the ...
VBScript	4/7/2008
Q: I couldn't continue the follow-up. The message I get when I try to open my flash drive at home or ... A: I'm sorry for the delay in getting back to you. You are certainly not annoying. Have you tried ...
VBScript	4/7/2008
Q: Whenever I try to access my flashdrive directing from My Computer, it doesn't allow me to open it ... A: Please tell me exactly what the error message says. I would try restoring .vbs to your PC. ...
VBScript	4/6/2008
Q: Whenever I try to access my flashdrive directing from My Computer, it doesn't allow me to open it ... A: Please insert your flash drive, then download Flash_Disinfector.exe by sUBs and save it to your ...
VBScript	4/5/2008
Q: Whenever I try to access my flashdrive directing from My Computer, it doesn't allow me to open it ... A: Please download TrendMicro HijackThis! from the following link: ...
Keyboard strange behaviour	4/5/2008
Q: My Toshiba Satellite Pro keyboard is behaving strangely. Sometimes it stops responding completely, ... A: Your HJT log looks fine, so you will need to check for other causes of the keyboard's errors. This ...
multiple anti-virus programs scheduled to run on start-up;	4/4/2008
Q: I think I successfully rid my computer of some viruses, but in the process, accidentally set two ... A: I would first try using Selective Startup to keep the PC from loading one or both AV programs, then ...
My HJT Log	4/4/2008
Q: ------HJT Log------ Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:15:58 AM, on 4/4/08 ... A: Please download ComboFix and save to your desktop: ...
virus?	4/4/2008
Q: My laptop has been getting many warnings and pop ups saying,system alert:trojan-spy.When I x them ... A: I will need to know exactly what is running in order to offer assistance in removal of the malware. ...
ZLOB	4/3/2008
Q: My work computer was recently infected with 3 Trojans. My manager never installed a virus protection ... A: To answer your second question first, a virus is a malicious software program that can cause harm to ...
problems	4/2/2008
Q: it said i had to aska new question from all the follow - ups. but i can not find that file ... A: Open HJT and do a Scan only. Place a check mark next to the following item, then click the Fix ...
MSN 'Hey, is this really you?'	4/1/2008
Q: The other day my sister downloaded a virus without realising. She clicked a link sent from another ... A: Please download ComboFix and save to your desktop: ...
Spymax	4/1/2008
Q: how to get rid of spymax...tried spybot, couple of others..but no luck..any help would be great! ... A: You have a number of infections. Please download ComboFix and save to your desktop: ...
MSN 'Hey, is this really you?'	4/1/2008
Q: The other day my sister downloaded a virus without realising. She clicked a link sent from another ... A: Please download MsnCleaner.zip and Save it to your Desktop: ...
Spymax	4/1/2008
Q: how to get rid of spymax...tried spybot, couple of others..but no luck..any help would be great! A: I will need to know if there is anything else infecting your PC, and where the infection is located. ...
problems	4/1/2008
Q: it said i had to aska new question from all the follow - ups. but i can not find that file ... A: You may have hardware or driver issues that are affecting the running of these programs ...
hey, is this really you? :S	3/31/2008
Q: I read a question asked, by a Martin, and This is exactly what happened to me, the exact link was " ... A: Please download MsnCleaner.zip and Save it to your Desktop from here: ...
adware?	3/31/2008
Q: my laptop (windows xp) has really slowed down and it takes twice the time it use to, to do anything. ... A: When a serious error occurs, by default the system writes out a miniature memory dump along with an ...
adware?	3/30/2008
Q: my laptop (windows xp) has really slowed down and it takes twice the time it use to, to do anything. ... A: From your log, there are no signs of infection that would cause slowdown or popups, however we can ...
Bitdefender probelm w/ System volume info	3/30/2008
Q: Whenever I scan my system with Bit Defender 2008, It hangs up at System Volume information. I am ... A: The tracking.txt file is a necessary part of Windows and should not be deleted. It will just ...
adware?	3/30/2008
Q: my laptop (windows xp) has really slowed down and it takes twice the time it use to, to do anything. ... A: I will need to know exactly what is running in order to offer you a fix. Please download TrendMicro ...
Trojan?	3/30/2008
Q: I think I have a trojan. Running AVG and keep getting a threat message: ... A: Yes, the log file looks much better now. We just need to clean up. Run HJT (scan only) and place a ...
Bitdefender probelm w/ System volume info	3/30/2008
Q: Whenever I scan my system with Bit Defender 2008, It hangs up at System Volume information. I am ... A: Your log file was broken up by spacing errors, so I will need you to send over another one in a ...
Buffer Overflow Blocked with .avil files	3/30/2008
Q: I am using dual boot of Windows Vista and XP in two separate local drives. In Vista I have installed ... A: I cannot say for certain if the overflow will cause damage to the system memory, but I doubt it. ...
Trojan?	3/30/2008
Q: I think I have a trojan. Running AVG and keep getting a threat message: ... A: I will try to help you with this trojan. Please download ComboFix and save to your desktop: ...
CiD Popups still there :-(	3/29/2008
Q: I had enough spare time to do the steps you outlined. After reboot my computer is actually working a ... A: If you want, you can send me an email at numbersix6@yahoo.com and I will attach the uninstall.exe in ...
"Buffer Overflow Blocked" warning with an .avi file	3/29/2008
Q: I am using dual boot of Windows Vista and XP in two separate local drives. In Vista I have installed ... A: From what I can locate on this error, it is a problem with the McAfee program, not a virus issue. ...
Can you help me remove CiD popups?	3/28/2008
Q: I need to get rid of CiD popups,and anything else you can see on the Logfile of Trend Micro ... A: I will certainly try to help you out here. CiD popups are removed by performing the following ...
MSN 'Hey, is this really you?'	3/27/2008
Q: The other day my sister downloaded a virus without realising. She clicked a link sent from another ... A: MSN and AIM viruses are becoming commonplace now. I will need to know exactly what we are dealing ...
Cable Connection Security	3/27/2008
Q: I've heard that a PC connected to the Internet via a cable modem is always vulnerable to hacking ... A: The short answer is no, it's no safer. The longer version is more technical, but it has to do with ...
McCafee	3/26/2008
Q: I have WindowsXP and I can't get any browser to open any McCafee site now... if I try it ... A: It is possible that a virus is blocking the site and any attempts at removal. Please download ...
Cable Connection Security	3/26/2008
Q: I've heard that a PC connected to the Internet via a cable modem is always vulnerable to hacking ... A: When you log off, you are still leaving the computer open for attack. The PC is basically still on, ...
restart virus???	3/20/2008
Q: It gets up to where it gives me options on how i would like to restart my computer in safe mode ... A: This does not sound like any virus that I know of. Do you have an XP disc that came with the ...
spyware/malware/virus	3/17/2008
Q: A couple of days ago i suspected a virus attack on my pc and ran the online onecare safety scanner ... A: I'll be glad to help you here. The entry Win32/Obfuscator.c is an Internet Worm. HJT is not ...
viruses and popups advertising system scans and virus software	3/16/2008
Q: everytime now I turn on my pc i get these desktop icons I foolishly downloaded and can't get rid of ... A: I will need to find out exactly what is running before I can help you to fix it. Please download ...
Removing popup	3/15/2008
Q: I hope that you can help. I have been getting really annoying pop ups for a few weeks. It allways ... A: Everything looks good in your log now. I figured that Dr.Web would detect RemoveIT, and you took ...
d drive	3/14/2008
Q: Can you help me with a problem i have with my dvd/cd drive.When I put a disc into the drive it will ... A: Sorry I could not get back to you directly. Try this: Click Start-->My Computer. Right-click the ...
Removing popup	3/14/2008
Q: I hope that you can help. I have been getting really annoying pop ups for a few weeks. It allways ... A: Combofix should never take more than 20 minutes to complete. If it takes longer than that, open ...
d drive	3/13/2008
Q: Can you help me with a problem i have with my dvd/cd drive.When I put a disc into the drive it will ... A: I would suggest trying to re-enable the autorun feature for your drive. It may have been shut off ...
Computer Security	3/13/2008
Q: First, here is the log file... Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:01:26 AM, ... A: You're log file looks clean. You may now turn back on your System Restore if you have not already ...
AVG Disabled	3/13/2008
Q: My AVG has been disabled, when running a free scan through Norton I am getting a virus showing as ... A: Please run HJT (scan only) and place a check next to the following items, then click the Fix Checked ...
Computer Security	3/13/2008
Q: First, here is the log file... Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:01:26 AM, ... A: Please run HJT (scan only) and place a check mark next to the following items, then click the Fix ...
Picts Virus	3/12/2008
Q: I asked you about this on 29/02/08 and you said to download TrendMicro HijackThis! and paste the ... A: Please turn off System Restore: 1. Click Start, right-click My Computer, and then click Properties. ...
Removing popup "Celldorado"	3/12/2008
Q: I hope that you can help. I have been getting really annoying pop ups for a few weeks. It allways ... A: First, please go to your Control panel, Add/Remove programs and uninstall any InCode Solutions or ...
Computer Security	3/12/2008
Q: First, here is the log file... Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:01:26 AM, ... A: Leave the registry unchanged until we remove the malware. Please follow the instructions below: ...
AVG Disabled	3/12/2008
Q: My AVG has been disabled, when running a free scan through Norton I am getting a virus showing as ... A: Not only has AVG been disabled, but it has been completely removed from startup. Follow these ...
Overheating?	3/12/2008
Q: I hope that you can help me. I have a Toshiba Satellite A215-7444 running Vista and when I first ... A: From the posts I have been reading, the problem is actually with the AMD processor. It seems you ...
ares	3/12/2008
Q: I was having problems with pop ups. I have AOL spyware and have installed spybot. However Aol ... A: I did not mean to imply that you not use Ask.com. My suggestion to remove the Ask Search toolbar ...
ares	3/12/2008
Q: I was having problems with pop ups. I have AOL spyware and have installed spybot. However Aol ... A: Please run HJT (scan only this time) and place a check mark in the box next to the following items, ...
ares	3/11/2008
Q: I was having problems with pop ups. I have AOL spyware and have installed spybot. However Aol ... A: Please turn off System Restore: 1. Click Start, right-click My Computer, and then click Properties. ...
ares	3/11/2008
Q: I was having problems with pop ups. I have AOL spyware and have installed spybot. However Aol ... A: You are correct in denying access to programs that are suspicious. It should not be necessary to ...
hijack this log analysis	3/11/2008
Q: here is my hijack this log file ---------log file------------- Logfile of Trend Micro HijackThis ... A: I'll be glad to help you out here. You are running XP without any Service Packs or Security Patches ...
xtoff	3/11/2008
Q: I too Have the xtoff problem, I right clicked on Internet explorer, clicked properties, but can not ... A: I'll need a bit more information in order to help you out. What versions of Windows and Internet ...
POS232.tmp virus	3/9/2008
Q: My computer is infected with that POS343.tmp virus. Could you please help me. Here is a log of a HJT ... A: You're log file looks clean. However, I can't be one hundred percent certain that the malware is ...
warning: possible spyware or adware infection! click hereto scan your computer for spyware or adware	3/8/2008
Q: my computer on internet explorer says warning: possible spyware or adware infection! click hereto ... A: There are several infections to deal with here. Begin by uninstalling the Logitech Desktop ...
How to get rid of virus/trojan interfering with downloads and inundating me with popups!	3/8/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 12:11:24 PM, on 3/6/2008 Platform: Windows XP ... A: Turn off System Restore 1. Click Start, right-click My Computer, and then click Properties. 2. In ...
How to get rid of virus/trojan interfering with downloads and inundating me with popups!	3/6/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 12:11:24 PM, on 3/6/2008 Platform: Windows XP ... A: Please download the program SmitFraudFix to your desktop from here: ...
HELP! VIRUS ATTACK	3/4/2008
Q: I really hope you can help me with this. 2 days ago my friend on MSN Messenger sent me this link, ... A: Please download the program MSNCleanup to your desktop from here: ...
Virus help response	3/4/2008
Q: The website would not allow me to followup to your previous response so i have created this new ... A: The HJT log looks good. Just need to cleanup now. Start HJT (scan only) and place a check mark in ...
trojan.zlob	3/3/2008
Q: I am having serious problems with my computer (vista) after accidently downloading the above virus, ... A: Have you tried to boot into Safe Mode with Networking? Keep pressing the F8 key on boot until a ...
POS232.tmp virus	3/3/2008
Q: My computer is infected with that POS343.tmp virus. Could you please help me. Here is a log of a HJT ... A: ComboFix got rid of most of the entries. Run Hijackthis again, click scan, and put a checkmark in ...
virus	3/3/2008
Q: I believe my computer has a virus possibly Malware or related i have attached a copy of the to ... A: Please follow the instructions below to run ComboFix: 1. Download this file - combofix.exe ...
BSOD Codes	3/2/2008
Q: I wasn't able to send another follow-up to your last answer - AllExperts.com wouldn't allow it. The ... A: I certainly understand the rigors of getting older. I'm only (!) 43, yet things have started ...
BSOD Codes	3/2/2008
Q: I wasn't able to send another follow-up to your last answer - AllExperts.com wouldn't allow it. The ... A: You will need to boot from an XP disc (any disc will do, it doesn't have to be the one you installed ...
virus	3/2/2008
Q: I believe my computer has a virus possibly Malware or related i have attached a copy of the to ... A: Please download the program SmitFraudFix to your desktop from here: ...
help me	3/1/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:30:41 AM, on 3/1/2008 Platform: Windows XP ... A: Please follow the steps below to remove the malware. Turn off System Restore: 1. Click Start, ...
Anti-Virus Software	3/1/2008
Q: I’ve had Norton Corporate AntiVirus software on my computer for over 5 years. I’ve finally decided ... A: Usually, the BSOD is a result of hardware issues. I can troubleshoot the codes if you like. Just ...
virus	3/1/2008
Q: I believe my computer has a virus possibly Malware or related i have attached a copy of the to ... A: Your HJT program is outdated and the log file is not properly formatted. Download the latest ...
Anti-Virus Software	3/1/2008
Q: I’ve had Norton Corporate AntiVirus software on my computer for over 5 years. I’ve finally decided ... A: I found the Symantec link for removing NAV 7.6: How to uninstall Norton AntiVirus Corporate Edition ...
Anti-Virus Software	3/1/2008
Q: I’ve had Norton Corporate AntiVirus software on my computer for over 5 years. I’ve finally decided ... A: I'm sorry to hear of your troubles removing Norton. You are not the only one who has had problems ...
picts virus	2/29/2008
Q: My son has the picts virus on his computer and nothing I've tried seems to get rid of it. The only ... A: I will need to know exactly what is running in order to fix the problem. Please download TrendMicro ...
Cause	2/27/2008
Q: Hey Brian, Just wondering what caused this virus to infect my computer, and what is a good ... A: It's hard to say what actually caused the infection. Usually, they are installed in a fly-by, ...
POS344.tmp virus	2/27/2008
Q: My name is Joe, and my notebook is infected by one of those big viruses a lot of people ... A: Yes, your log files show the malicious files were eliminated. Please run HJT (scan only and place a ...
POS344.tmp virus	2/26/2008
Q: My name is Joe, and my notebook is infected by one of those big viruses a lot of people ... A: You do indeed have a few infections to deal with. Please follow the instructions below: Begin by ...
trojan virus	2/26/2008
Q: You helped me a couple of weeks ago get rid of the pos1.tmp, pos10.tmp virus that screwed up my C ... A: Yes, your log looks good. You just need to clean up the deleted files, then you're good to go. ...
Internet Applications Not Opening	2/25/2008
Q: (Sorry this is a new question, but the website told me I had too many follow-ups to ask for another ... A: The program is located on your PC here: C:\WINDOWS\system32\config\atww\ I do not recommend deleting ...
Made me ask a new question.	2/25/2008
Q: Hey Brian, they website said that i had asked too many questions on the last thread and to start a ... A: Yes, if your hard drive is very fragmented, it can cause errors. However, I am more concerned by ...
adware	2/25/2008
Q: I use windows XP and I have the full version for both McAfee and Windows Defender. For a couple of ... A: A corrupt explorer.exe can be caused by a virus. To check, please download TrendMicro HijackThis! ...
true vector remains	2/25/2008
Q: Apparently I've been following you up too often, so here's a new/old question. I tried to uninstall ... A: LOL! :-) I was going to use that line! I am going to look up a way to stop the process and post it ...
true vector remains	2/24/2008
Q: Apparently I've been following you up too often, so here's a new/old question. I tried to uninstall ... A: Try shutting down your Zone Alarm Firewall before you try to uninstall the program again. Also, try ...
Registry cleaners	2/24/2008
Q: I have Ccleaner installed on my Pc do I still need a Registry cleaner? Also, how do I know what is ... A: CCleaner has a more than capable Registry Cleaner built in. Unless your computer is experiencing a ...
inability to install zone alarm security	2/24/2008
Q: If I give you a question sent a few months ago and answered by Carolyn Meinel (currently on holiday) ... A: Good Evening Christine It seems as if your computer did not want to release hold of the malware, ...
malware	2/24/2008
Q: I had in my earlier session sent you a hijack this log which appeard clean.this is a copy of the DR ... A: These items are in your System Restore file and will continue to reinfect your PC. Delete with ...
trojan virus	2/24/2008
Q: You helped me a couple of weeks ago get rid of the pos1.tmp, pos10.tmp virus that screwed up my C ... A: Download VirtumundoBegone and save it to your desktop: ...
inability to install zone alarm security	2/23/2008
Q: If I give you a question sent a few months ago and answered by Carolyn Meinel (currently on holiday) ... A: From your log, I can see that you have malware installed by the Viewpoint Internet Explorer toolbar, ...
Made me ask a new question.	2/23/2008
Q: Hey Brian, they website said that i had asked too many questions on the last thread and to start a ... A: The error you are receiving is indicative of RAM memory failure. Try running the free online tests ...
trojan virus	2/23/2008
Q: You helped me a couple of weeks ago get rid of the pos1.tmp, pos10.tmp virus that screwed up my C ... A: I'll be glad to help you again. Please follow the instructions below: Click Start, Run and type in ...
inability to install zone alarm security	2/22/2008
Q: If I give you a question sent a few months ago and answered by Carolyn Meinel (currently on holiday) ... A: Let's see if we can't get you out of the Dark Ages and into the Renaissance. You seem to have a few ...
ptlg.exe files	2/22/2008
Q: I had the same problem with ptlg.exe on my computer. I followed your instructions to another answer ... A: Please download Killbox from here: http://www.bleepingcomputer.com/files/spyware/KillBox.zip Unzip ...
hijack homepage	2/21/2008
Q: Answer Hi Skott Looking over the log, I don't see any malware which would cause a browser ... A: You are correct. Looking over your log again, there is no AskToolbar. It must have been lack of ...
Made me ask a new question.	2/20/2008
Q: Hey Brian, they website said that i had asked too many questions on the last thread and to start a ... A: I believe this to be a hardware related issue. The first code deals with a Kernel_Page_Fault error, ...
POS1A	2/20/2008
Q: i began to experiment several issues on my computer, 1st - i cant navegate on E-explorer beouse ... A: I'll be glad to help you here. Please follow the instructions below so that we can begin the ...
Internet Applications Not Opening	2/20/2008
Q: (Sorry this is a new question, but the website told me I had too many follow-ups to ask for another ... A: Did you install a program called WebWatcherKids? If you remove the program, does the internet go ...
about virus	2/20/2008
Q: as you told me, i am sending you result of dr. web scaning and log file. scan result: ... A: Your logs are coming up clean now. Run a scan again with your BitDefender to see if it detects ...
malware	2/20/2008
Q: Was not able to ask a folow up ,so ive started a new session. Ihave downloaded the spybot from this ... A: Please run HJT (scan only) and place a check mark next to the following items, then click the Fix ...
about virus	2/20/2008
Q: as you told me, i am sending you result of dr. web scaning and log file. scan result: ... A: Dr.Web found and removed a number of viruses from your system, but your HJT log still shows some ...
same	2/19/2008
Q: Hey Brain, I email back but wanted to make sure you recieved it...I am a little unsure about my ... A: Yep, you screwed it up! :-p Instead of writing out the whole procedure, here is a link: ...
about virus	2/19/2008
Q: sir you says, i have done all procedure and i am sending you that content Logfile of Trend Micro ... A: I'm sorry Anil, I did not realize that the trial version will not remove anything. Please download ...
Internet Explorer	2/19/2008
Q: Good Morning Brian, I thought I sent this to you once today, but I never received a received ... A: Good morning Tina Let me take a look at a HijackThis log to see if there is anything running that ...
Internet Applications Not Opening	2/19/2008
Q: (Sorry this is a new question, but the website told me I had too many follow-ups to ask for another ... A: I apologize for not answering you sooner. I have been trying to locate a fix so that you won't have ...
same	2/19/2008
Q: Hey Brian, It didn't work, it still comes up and I even went into my program files and under ... A: Hey Jacki Extoff and xtoff are the same thing. It's the way IE reads it. You have IE6 now, but I ...
same	2/18/2008
Q: Hey Brian, It didn't work, it still comes up and I even went into my program files and under ... A: Hey Jacki Please hang in there with ME! I can't believe nothing is working. Let's take a step ...
same	2/18/2008
Q: Here are the two logs I think you needed...I hope it is right??? Thanks again for any help you can ... A: Let's try this: Uninstall Google Toolbar. I have seen instances where this has messed up settings ...
Internet Applications Not Opening	2/18/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:49:49 AM, on 2/17/2008 Platform: Windows XP ... A: Yes, there are other ways to get rid of the entry, but I am puzzled by the browser problem. The ...
same	2/18/2008
Q: Here are the two logs I think you needed...I hope it is right??? Thanks again for any help you can ... A: Please run HijackThis again (scan only this time) and place a check mark in the box next to the ...
updating antivirus	2/18/2008
Q: how to update my antivirus that is pc-cillin security if i dont have internet connection? A: My name is Brian, and I will answer your question taken from the AllExperts question pool. ...
Internet Applications Not Opening	2/18/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:49:49 AM, on 2/17/2008 Platform: Windows XP ... A: I always have more advice, whether it's requested of not :-) Let's try WinsockFix. Download, then ...
Http://xtoff/	2/18/2008
Q: how can i get rid of the above?? It comes up first and then I have to push home to get to my ... A: Well let's see if we can't get some of the malware off, then hopefully you will be able to update. ...
Http://xtoff/	2/18/2008
Q: how can i get rid of the above?? It comes up first and then I have to push home to get to my ... A: Hopefully the fix I suggested worked and you are now able to open up your browsers. Your log file, ...
Http://xtoff/	2/17/2008
Q: how can i get rid of the above?? It comes up first and then I have to push home to get to my ... A: Http://xtoff/ is generally caused by a corruption of your Internet Explorer shortcut. Go to the ...
about malware	2/17/2008
Q: mr. brain sir i have the same problem as the mr, anubhav is having, and also i have ... A: Please follow the procedure below so that I may check your computer for any infection. Please ...
Internet Applications Not Opening	2/17/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:49:49 AM, on 2/17/2008 Platform: Windows XP ... A: I will try to help you with this problem. Please run HJT (scan only this time) and place a check ...
follow ups	2/17/2008
Q: this was your last reply: Hello Fadel AllExperts does not accept attachments. Second, I did not ... A: The log file for this computer looks clean. Please let me know if you are experiencing any more ...
Trojan Zlob	2/16/2008
Q: I got infected aprox 3 wks ago using Norton 2006. At first Norton ID the virus which I chose to ... A: Of course I'll be happy to help you (and won't charge you a penny, I promise!). While I haven't ...
home page hijack	2/16/2008
Q: This is so strange - I still have that problem of msn always coming back as my default homepage...I ... A: Looking over the log, I don't see any malware which would cause a browser redirect, but the problem ...
malware	2/16/2008
Q: Was not able to ask a folow up ,so ive started a new session. Ihave downloaded the spybot from this ... A: Download and run CWShredder from here: ...
Trojan Attack	2/16/2008
Q: Benosky.An Attack on my computer has cause my sound and Wi-Fi to become disable.I was shown how to ... A: Let's first look to see if the trojan is gone completely. It wouldn't do to reinstall something ...
home page hijack	2/16/2008
Q: This is so strange - I still have that problem of msn always coming back as my default homepage...I ... A: You will have to contact Norton directly to find out if you can download the product for a ...
Trouble loading Norton	2/15/2008
Q: When I try to load Norton from Yahoo DSL account it says it can't load until I remove McAfee ... A: Just follow the instructions below: Place your McAfee CD into drive if you have it. A window should ...
Malware infection - can you help?	2/15/2008
Q: I've never had a real virus/malware problem before (I am a careful and - so I thought - responsible ... A: You can read about ptlg.exe from the following website: ...
Kernel_Data_Inpage_Error Problem	2/15/2008
Q: OK a couple of weeks ago for some reason my FireFox would not open , so i decided to uninstall it ... A: Double-click My Computer. Right-click the hard disk drive that you want to check, and then click ...
follow up	2/14/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 6:09:09 PM, on 2/14/2008 Platform: Windows XP ... A: The ESET scan deleted 71 instances of malware and it looks like ComboFix cleaned the rest. The ...
Kernel_Data_Inpage_Error Problem	2/13/2008
Q: OK a couple of weeks ago for some reason my FireFox would not open , so i decided to uninstall it ... A: There are a few missing entries that you should fix. Please run HJT (scan only) and place a check ...
MalCrush	2/13/2008
Q: I'm having the same problem with Malcrush, a window up pop ups everytime I restart my pc, the globe ... A: Let's take it one step at a time so it's not so confusing. Everyone's computer virus issue is not ...
how to kill explorer virus	2/13/2008
Q: My 2 PC had been bite by explorer virus. The signature of the virus is that when I open my computer ... A: Please download TrendMicro HijackThis! from the following link: ...
emminent computer failure	2/13/2008
Q: My in-laws can't get into their Dell computer. When they try to log in the response is emminent ... A: My name is Brian and I have taken your question over from the AllExperts pool. There is an urgency ...
Kernel_Data_Inpage_Error Problem	2/12/2008
Q: OK a couple of weeks ago for some reason my FireFox would not open , so i decided to uninstall it ... A: The Kernel_Data_Inpage_Error is usually indicative of faulty hardware. You will need to take down ...
byvvw.dll (too many follow-ups, had to ask new question)	2/12/2008
Q: The pop-ups didn't appear this time, and they don't seem to be in the process list, so thanks alot ... A: Yes, your log file is now clean. The file is gone and the errors should be as well. You're quite ...
malware problem - drives not openining	2/12/2008
Q: My pc is infected by malware name " packer.malware.NSAnti.k "...Im using Bit defender 2008 Total ... A: The message you are getting isn't so much an error as it is a warning: Windows is asking if you are ...
What is ptlg.exe? (Part 2)	2/11/2008
Q: I followed your last instructions and believe everything is fine now. (AllExperts wouldn't let me ... A: Yes, the file is gone now. Everything else looks clean in your log file. I hope that I've helped ...
Virus Help	2/11/2008
Q: Brian, You helped me a few months ago with some viruses I had on my computer and you told me to let ... A: You just made my day! Seriously! Everyone at AllExperts volunteers their free time to answer ...
What is ptlg.exe?	2/11/2008
Q: I noticed the appearance of ptlg.exe in my task manager today after installing various software. ... A: Yes, the program is gone now. SpyEraser did find it and removed it thankfully. The Explorer.EXE ...
malware problem - drives not openining	2/11/2008
Q: My pc is infected by malware name " packer.malware.NSAnti.k "...Im using Bit defender 2008 Total ... A: Your error is caused by the corruption of your autorun.inf file which was not cleaned by ...
Error following Antivirus Scan	2/11/2008
Q: - I just ran several partial and complete antivirus scans yesterday, because the Windows Explorer ... A: It should have deleted the file, but looking through the security forums, it seems Vundofix has ...
my computer is infected	2/11/2008
Q: My computer has been running poorly. I've run a CounterSpy scan, but there are still two suspicious ... A: Can you run Kaspersky WebScanner? (Perform an online scan with Internet Explorer) ...
What is ptlg.exe?	2/11/2008
Q: I noticed the appearance of ptlg.exe in my task manager today after installing various software. ... A: The file ptlg.exe does indeed belong to the malware program AVSystemCare. It is a fake security ...
Help please	2/11/2008
Q: Ok I first noticed something weird when like my keyboard stopped working and tried restarting my ... A: Your HJT log is not formatted properly. That means Word Wrap was enabled in Notepad. To turn this ...
Error following Antivirus Scan	2/10/2008
Q: - I just ran several partial and complete antivirus scans yesterday, because the Windows Explorer ... A: Please download and run ATF Cleaner from this link: http://www.atribune.org/ccount/click.php?id=1 ...
Error following Antivirus Scan	2/10/2008
Q: - I just ran several partial and complete antivirus scans yesterday, because the Windows Explorer ... A: Please download TrendMicro HijackThis! from the following link: ...
Malcrush?	2/10/2008
Q: I have a file called "malcrush" that is installed on the computer. I uninstalled it but it still ... A: Unfortunately, uninstalling won't get rid of this pest. Please follow the instructions below: ...
Can't get rid of Trojans	2/10/2008
Q: I am hoping you can help me... I heard about you and this website from a friend! Despite all my ... A: You're welcome. I don't see much running in your log file that you should not have on start-up. ...
Can't get rid of Trojans	2/10/2008
Q: I am hoping you can help me... I heard about you and this website from a friend! Despite all my ... A: Your log file is clean now. Your computer should be running normally now. Let me know if you are ...
Virus problem	2/9/2008
Q: I am confronting a bad virus which I need your valuable help,,, I will elaborate my problem: Once I ... A: AllExperts does not accept attachments. Second, I did not ask you to run ComboFix on anything ...
virus	2/9/2008
Q: I m starting a fresh question session, here is the log of hijack this : Logfile of Trend Micro ... A: Please run HJT scan only and place a check mark in the box next to the following item, then click ...
Can't get rid of Trojans	2/9/2008
Q: I am hoping you can help me... I heard about you and this website from a friend! Despite all my ... A: I will do my best to help you out here. Please follow the instructions below carefully and ...
Same as Kevin Part 2	2/8/2008
Q: too many follow-ups so I had to start this as a new question. The "warnings have stopped, and ... A: Run HJT (scan only) and place a check mark in the box next to the following items, then click the ...
POS1.tmp, POS1A0.tmp etc etc	2/8/2008
Q: My computer is infected with the "POS1.tmp, POS1A0.tmp" virus or malware. Please help me. I've ... A: We'll get your icon back in short order. Run HJT (scan only) and place a check mark in the box next ...
follow up to storage protector	2/8/2008
Q: the system wouldnt allow me to post a follow up so im posting a new question. posted below is the ... A: You have a bad trojan infection. Once we clean you up things will return to normal. Please follow ...
Another problem	2/8/2008
Q: Guess who? Yep another problem. On the 2nd someone who I have dealt with in the past suggested ... A: Problems are my specialty! Yes, a restore to 2/2 MAY remove the virus if it has not affected the ...
my computer is infected	2/8/2008
Q: My computer has been running poorly. I've run a CounterSpy scan, but there are still two suspicious ... A: Please follow the steps below carefully: Please download ComboFix.exe from: ...
POS1.tmp, POS1A0.tmp etc etc	2/8/2008
Q: My computer is infected with the "POS1.tmp, POS1A0.tmp" virus or malware. Please help me. I've ... A: Please download SmitfraudFix.exe from here and save it to your desktop: ...
PART 2 OF MESSAGE HJT REPORT	2/8/2008
Q: hope this helps Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 12:00:22, on 07/02/2008 ... A: Please run HJT (scan only) and place a check mark in the box next to the following item, then click ...
POS1.tmp, POS1A0.tmp etc etc	2/8/2008
Q: My computer is infected with the "POS1.tmp, POS1A0.tmp" virus or malware. Please help me. I've ... A: I will need you to first disable your System Restore: 1. Click Start, right-click My Computer, and ...
unknown trojan malware cant detect	2/7/2008
Q: ill try to explain this the bes i can, its pretty straight forward really. i clicked a download a ... A: I'm happy to help good folks like you out. Please download Combofix to your desktop from here: ...
unknown trojan malware cant detect	2/7/2008
Q: ill try to explain this the bes i can, its pretty straight forward really. i clicked a download a ... A: This was my fault...I forgot you were using Vista. Please follow the steps below: 1. Click on ...
follow up to storage protector	2/7/2008
Q: the system wouldnt allow me to post a follow up so im posting a new question. posted below is the ... A: Please download SmitfraudFix from here: http://siri.urz.free.fr/Fix/SmitfraudFix.exe * Reboot ...
unknown trojan malware cant detect	2/7/2008
Q: ill try to explain this the bes i can, its pretty straight forward really. i clicked a download a ... A: Please download to your desktop LSPFix from here: http://www.cexx.org/LSPFix.exe Next, double-click ...
Computer changed upon booting up	2/7/2008
Q: The other day I was trying to play a new video game on my computer and it wasn't working, so I tried ... A: Yes, I have performed a repair install several times. I only recommend it as a last resort. In ...
home page hijacked?	2/7/2008
Q: ..I did want to thank you again for all the help you have provided me over Christmas/NY with my ... A: This is from the Norton site: Problem: I cannot change my Internet home page ...
home page hijacked?	2/7/2008
Q: ..I did want to thank you again for all the help you have provided me over Christmas/NY with my ... A: I think I found your answer. In the antivirus portion of Norton Internet Security, in the options ...
Computer changed upon booting up	2/7/2008
Q: The other day I was trying to play a new video game on my computer and it wasn't working, so I tried ... A: I'm sorry that you are having so much trouble. At this point, my only suggestion to get the ...
Virus problem	2/6/2008
Q: I am confronting a bad virus which I need your valuable help,,, I will elaborate my problem: Once I ... A: Please download ComboFix and save it to the desktop from here: ...
Higlieder Trojan....ugh!	2/6/2008
Q: This thing sucks. Can't get rid of it. Here is my Hijack log: ... A: OK, you definitely are still infected then! Please run the ESET online scanner here: ...
Computer changed upon booting up	2/6/2008
Q: The other day I was trying to play a new video game on my computer and it wasn't working, so I tried ... A: I'll try to help you out here. Go to Start => Run and type in "regedit" {without the quotes} ...
superiorads	2/6/2008
Q: I have this thing on my computer named superiorads (pop-ups) everything I have done will not remove ... A: I'll be glad to help you remove this pest. Please follow the instructions below: 1. Download ...
Norton won't load	2/5/2008
Q: I'm also an expert on this site in the law and law enforcement category. I was wondering if you ... A: Please run HJT again (scan only this time) and place a check mark in the box next to the following ...
Reached follow-up limit	2/5/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 20:11, on 2008-02-01 Platform: Windows XP SP2 ... A: We're getting there, but there are still some nasties running. Please run HJT (scan only) and place ...
Virus problem	2/4/2008
Q: I am confronting a bad virus which I need your valuable help,,, I will elaborate my problem: Once I ... A: Please download TrendMicro HijackThis! from the following link: ...
STORAGE PROTECTOR !	2/4/2008
Q: I have been reading other questions asked about storage protector problems. I figured that every ... A: Yes, that is much better. Please download Combofix from this link: ...
Norton won't load	2/3/2008
Q: I'm also an expert on this site in the law and law enforcement category. I was wondering if you ... A: Always glad to help a fellow expert! There is obviously something preventing Norton from running at ...
home page hijacked?	2/3/2008
Q: ..I did want to thank you again for all the help you have provided me over Christmas/NY with my ... A: I'm sorry you had to come back here for a problem, but I'm happy you entrust me to fix it. The ...
virus	2/3/2008
Q: I m starting a fresh question session, here is the log of hijack this : Logfile of Trend Micro ... A: Download smitREM here: http://noahdfear.geekstogo.com/click%20counter/click.php?id=1 and save the ...
Disappearing Icons	2/2/2008
Q: I have a problem I've been struggling with all day. When I fired up my computer this morning the ... A: It sounds like Windows explorer.exe is not loading at startup. This could be virus related, or ...
NVIDIA question	2/2/2008
Q: I was reading a previous post about Nvidia problems. I followed the advice given re: going to the ... A: Have you tried updating the 82810 Graphics driver? The link is here: ...
writing directly into a secured device	2/2/2008
Q: Is there any USB device, or any other device, that I can insert data into, WITHOUT it never being ... A: Yes, you can load the USB drive with data by using the PC as a go-between. Plug the USB in to the ...
When Saving Files they disappear	2/2/2008
Q: I hope you can help with this problem, it has become a real headache. I have described the problem ... A: Apart from the Viewpoint service (which comes bundled with AIM, but is considered a minor spyware ...
Files Disappear	2/2/2008
Q: When I open and then close a Microsoft Word file it disappears. Also happens to jpegs. I ran McAffee ... A: It's possible the problem may not be either one. Microsoft Word itself might have a bug or ...
Reached follow-up limit	2/2/2008
Q: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 20:11, on 2008-02-01 Platform: Windows XP SP2 ... A: Please download Spybot Search & Destroy from the links here: ...
Various threats continually appear, Trojan winlogonhook will not go away! Help!	2/1/2008
Q: recently my notebook began to run very slowly, so i ran a scan on safemode by spy sweeper. The ... A: Quite a number of malware files have been deleted, but your HJT log is once again not formatted. ...
KATRINA virus	2/1/2008
Q: ..My computer has been infected with the KATRINA virus it keeps popping up a window "System ... A: Formatting would be like admitting defeat, which is not an option. First step is to download ...
KATRINA virus	2/1/2008
Q: ..My computer has been infected with the KATRINA virus it keeps popping up a window "System ... A: 1. Download SmitFraudFix by SiRi and save to your Desktop from here: ...
KATRINA virus	2/1/2008
Q: ..My computer has been infected with the KATRINA virus it keeps popping up a window "System ... A: Please download TrendMicro HijackThis! from the following link: ...
Possible Virus	1/31/2008
Q: Is there any virus out that will effect icons on your desktop, when clicking on them they aren't ... A: It is possible that your problem is related to a virus, but it may also be a hardware or driver ...
STORAGE PROTECTOR !	1/30/2008
Q: I have been reading other questions asked about storage protector problems. I figured that every ... A: I still cannot read your log. By formatted I mean that your log looks like this: ...
Various threats continually appear, Trojan winlogonhook will not go away! Help!	1/30/2008
Q: recently my notebook began to run very slowly, so i ran a scan on safemode by spy sweeper. The ... A: Better. There are several infections here. Please be patient as this will take a number of ...
Do I Need an ISP to Apply Patches to Microsoft Vista?	1/29/2008
Q: Sorry if this is a dumb question. I’m planning on buying a laptop. I understand that if get Vista, ... A: Laptops with XP pre-installed are becoming rather scarce. You may be stuck with Vista if you are ...
STORAGE PROTECTOR !	1/29/2008
Q: I have been reading other questions asked about storage protector problems. I figured that every ... A: Your HJT log is not formatted. Please submit a new one following these instructions: Open HJT. ...
Quarantine or Delete Viruses?	1/29/2008
Q: From time to time, I acquire viruses, Spyware, etc. My Norton and Spybot Search and Destroy are ... A: According to Mary Landesman's Antivirus Software Blog here on About.com, "if your antivirus ...
I can't update my computer	1/27/2008
Q: I was running windows xp sp2 and I could not get updates from Microsoft or windows...I had many ... A: I'm sorry that you're having so much trouble. It sounds like this may be a hardware issue. ...
Various threats continually appear, Trojan winlogonhook will not go away! Help!	1/27/2008
Q: recently my notebook began to run very slowly, so i ran a scan on safemode by spy sweeper. The ... A: Your HJT log file is not formatted. Please do the following to repost it: * Click on the Do a ...
virus through msn file transfer	1/27/2008
Q: I recieved a file transfer from a friend and though it was a zipped folder type image I unwittigly ... A: There are still a couple of infections that need cleaning. Please run HJT again (scan only) and ...
virus through msn file transfer	1/27/2008
Q: I recieved a file transfer from a friend and though it was a zipped folder type image I unwittigly ... A: Did Ad-Aware detect anything? Please download ComboFix here: ...
Malware problems	1/27/2008
Q: I got a virus 2 days ago, from my computer automaticly downloading a windows update and installing ... A: Run HJT (scan only) and check, then fix, the following item: O16 - DPF: ...
Malware problems	1/27/2008
Q: I got a virus 2 days ago, from my computer automaticly downloading a windows update and installing ... A: You can safely delete those icons. I don't believe these icons came from Microsoft through Windows ...
Malware problems	1/26/2008
Q: I got a virus 2 days ago, from my computer automaticly downloading a windows update and installing ... A: Please run HJT again (scan only) and place a check mark in the box next to the following items, then ...
virus	1/26/2008
Q: I need your help again brian , i am pasting a copy of the gmer.exe scan : GMER 1.0.13.12551 - ... A: Run HJT (scan only) and place a check in the box next to the following item, then click the Fix ...
slow computer	1/25/2008
Q: When I try to connect to internet explorer it takes forever..I have timed it about 5 minutes. Also ... A: Have you tried to connect with another browser, like Firefox? Download it from here: ...
keyboard does not work	1/25/2008
Q: During bios scroll during start-up a female voice announces loud and clear "no keyboard detected". ... A: The good news is that it's not a virus. The bad news is that it's probably the motherboard that is ...
inappropriate site contacting child	1/24/2008
Q: my 14 yr old child was contacted via text MSG from a web site that is clearly inappropriate ... A: You're quite welcome, and thank you for letting me know how you made out. My search on the site you ...
virus	1/24/2008
Q: I need your help again brian , i am pasting a copy of the gmer.exe scan : GMER 1.0.13.12551 - ... A: The HJT log is not formatted. Please click on the Do a system scan and save a logfile button. It ...
Sorry another storage protector problem	1/24/2008
Q: pleease help ! I have been reading through your pages and have found a few people who have had the ... A: The log file is clean now. The computer should be running normally again. Please download ATF ...
MSN trojan	1/24/2008
Q: I really hope you can help me with this. 2 days ago my friend on MSN Messenger sent me this link, ... A: There is no virus on the system. Tracking cookies are considered minor spyware, placed on your ...
inappropriate site contacting child	1/24/2008
Q: my 14 yr old child was contacted via text MSG from a web site that is clearly inappropriate ... A: I certainly understand your concern, as I have two children myself. Without knowing the site, I ...
Hi-jack list. Problem with adware	1/23/2008
Q: I need an advice how to get rid of a naughty adware that makes my internet explorer to open, and ... A: Please run HJT (scan only) and place a check in the box next to the following items, then click the ...
MSN trojan	1/23/2008
Q: I really hope you can help me with this. 2 days ago my friend on MSN Messenger sent me this link, ... A: Please run HJT again (scan only) and place a check mark in the box next to the following item, then ...
Sorry another storage protector problem	1/23/2008
Q: pleease help ! I have been reading through your pages and have found a few people who have had the ... A: Please run HJT (scan only) and place a check in the box next to the following items, then click the ...
Sorry another storage protector problem	1/22/2008
Q: pleease help ! I have been reading through your pages and have found a few people who have had the ... A: Download Combofix.exe to your desktop from here: ...
Hi-jack list. Problem with adware	1/22/2008
Q: I need an advice how to get rid of a naughty adware that makes my internet explorer to open, and ... A: Download Combofix.exe to your desktop from here: ...
Hi-jack list. Problem with adware	1/21/2008
Q: I need an advice how to get rid of a naughty adware that makes my internet explorer to open, and ... A: Please download VundoFix from here: ...
Pop-up adverts	1/20/2008
Q: Help Brian! I'm getting loads of popups from "Celldorado". How do I stop them? And which program ... A: Download combofix.exe to your desktop from here: ...
RE: Storage Protector issue	1/20/2008
Q: I downloaded VundoFix today and ran it. It seemed eqzzqbov.dll and jkhhh.dll, but was unable to ... A: Download VirtumundoBegone and save it to your desktop. ...
bad log in	1/20/2008
Q: Brian, I will try to sum this up. I some how contracted spam and a virus onto my laptop a HP ... A: I apologize as I don't believe the link to the article I mentioned was posted in my last answer. ...
Pop-up adverts	1/19/2008
Q: Help Brian! I'm getting loads of popups from "Celldorado". How do I stop them? And which program ... A: Adware or spyware is the culprit for the pop-ups. Please download TrendMicro HijackThis! from the ...
bad log in	1/19/2008
Q: Brian, I will try to sum this up. I some how contracted spam and a virus onto my laptop a HP ... A: Try restarting your computer and keep pressing the F8 key on your keyboard. This will bring up an ...
Message on PC	1/18/2008
Q: I receive every five minutes on my PC the following message: Cwindowssystem 32amvo0.dll detected as: ... A: The worm is still present. First, disable system restore using the following steps: 1. Click ...
Follow-up to wixud.n	1/18/2008
Q: here's the Kaspersky log and the combofix log: ... A: I'm glad we got things working good again. Svchost.exe is an integral Windows process. You can ...
Follow-up to wixud.n	1/17/2008
Q: here's the Kaspersky log and the combofix log: ... A: Yes, the log file looks good now. The only item of note is no active process of a firewall was ...
Message on PC	1/17/2008
Q: I receive every five minutes on my PC the following message: Cwindowssystem 32amvo0.dll detected as: ... A: I need you to download the free program SuperAntiSpyware from here: ...
spysweeper	1/17/2008
Q: i have an expired version of spysweeper on my computer and i want to get rid of it but i can't. ... A: I hate when that happens! My first suggestion would be to try to run the Webroot installation ...
system error XP	1/16/2008
Q: this comes up when I start..thelast attempt to restart the system from its prev. location ... A: Do you get any error codes? Are there beep codes when the system restarts? It sounds like a ...
spy blocker	1/16/2008
Q: I recently upgraded/renewed my zone alarm firewall. Now I have on both the Firefox and IE browser a ... A: You can remove the toolbars very easily. In IE, go to the top menu and select View, then select ...
RE: Storage Protector issue	1/16/2008
Q: I hope you don't mind me replying here instead of e-mail since I'm just trying to avoind others to ... A: As expected, you do indeed have a Vundo-type trojan virus. Please download Vundo Fix to your ...
Must stop McAfee virusscan to get IE7 to open	1/15/2008
Q: When I open IE7 (and previously IE6) it runs for a few seconds then the window closes. If I go to ... A: The problem may not be with IE, but with McAfee itself. First make sure that you are running the ...
What do I need to do?	1/15/2008
Q: I bought a brand new toshiba laptop about 2 1/2 months ago and the free subscription of McAfee ... A: Assuming you did not like McAfee or do not wish to purchase a subscription, there are several good ...
Message on PC	1/15/2008
Q: I receive every five minutes on my PC the following message: Cwindowssystem 32amvo0.dll detected as: ... A: The file being detected is a Trojan virus. In order for me to help you to get rid of it, please ...
Storage Protector issue	1/15/2008
Q: My name is Gustaf and I have got a problem with what I strongly think might be the spyware/malware ... A: Your log files is not formatted, so I will need you to do the following so that I may analyze it: ...
virus realated computer issues	1/14/2008
Q: My issue is when i start up it says can not find file and some dll files and there are about 4 of ... A: Better...thanks. Please run HJT (scan only this time) and place a check mark in the box next to the ...
virus realated computer issues	1/14/2008
Q: My issue is when i start up it says can not find file and some dll files and there are about 4 of ... A: Your log files are not formatted, so I will need you to do the following so that I can check them: ...
pc is not starting	1/14/2008
Q: Im at a complete lost right now and dont know what to do. an internet window poppped up saying my pc ... A: A computer that reboots constantly more than likely has a hardware issue. A bad RAM stick is a ...
virus realated computer issues	1/12/2008
Q: My issue is when i start up it says can not find file and some dll files and there are about 4 of ... A: As you have guessed, you have several trojan viruses installed and running. First you need to turn ...
Help with virus!	1/12/2008
Q: i have a file on my hard drive which is not compatible with any programs and is 4.7 GB. do i need to ... A: The .PF file is a prefetch file. Windows uses these files remember what it should to load when you ...
Help with virus!	1/11/2008
Q: i have a file on my hard drive which is not compatible with any programs and is 4.7 GB. do i need to ... A: Your log file is clean of spyware. You may want to clean out deleted entries by running HijackThis ...
Follow-up to wixud.n	1/11/2008
Q: here's the Kaspersky log and the combofix log: ... A: Most of what Kasperksy found are infected System Restore points and backups. First you need to turn ...
wixud.n spyware	1/10/2008
Q: my avg anti-spyware reports this every time i run it, despite quarantining it each time. Are there ... A: Download Combofix: http://download.bleepingcomputer.com/sUBs/combofix.exe and save it to your ...
wixud.n spyware	1/10/2008
Q: my avg anti-spyware reports this every time i run it, despite quarantining it each time. Are there ... A: What you have sent is not the full log, nor is it formatted. To copy the correct file, start ...
I have a virus	1/9/2008
Q: My computer wont run any programs i assign it to run. All my desktop programs are in .lnk format and ... A: At this point, your system files seem to be too corrupt to repair normally. You have some options ...
wixud.n spyware	1/9/2008
Q: my avg anti-spyware reports this every time i run it, despite quarantining it each time. Are there ... A: Please download HijackThis to your computer from here: ...
My god please help!	1/9/2008
Q: Okay ive had this virus for three days now as of Jan 02. Ill try to give as much detail as possible. ... A: I received two of your last follow-ups...here is the copy of the answer in case you did not receive ...
Virus help?	1/8/2008
Q: o I figure myself to be quite computer literate type of person, considering I am using the Linux ... A: It sounds like a Smitfraud infection. Let's find out exactly though. Please download HijackThis to ...
I have a virus	1/8/2008
Q: My computer wont run any programs i assign it to run. All my desktop programs are in .lnk format and ... A: You may indeed have some form of malware, but let's take care of the .lnk error first. Download ...
Virus/malware	1/7/2008
Q: I keep recieving a "spyware Alert" telling me that i have a worm.win32.netsky. It tells me i should ... A: It sounds like you have a Smitfraud virus. Let's find out for sure though before we fix it, as ...
getting rid of infected files	1/7/2008
Q: Brian, Your brains may be fried... but they still are more computer literate than I could ever hope ... A: The good news is that your log is clean...except for that NetSetter/MarketScore foistware. Some of ...
getting rid of infected files	1/7/2008
Q: Brian, Your brains may be fried... but they still are more computer literate than I could ever hope ... A: I included the instructions in one of my incoherent messages that I sent to you. Here it is again: ...
getting rid of infected files	1/7/2008
Q: It has been a few days since you last gave me instructions on cleaning my computer. Sorry it took ... A: As I was saying...run HJT and place a check next to THESE entries and click fixed: O4 - ...
Continue Part 2 VIRUS TAKING OVER COMPUTER	1/5/2008
Q: Here is the next HJT log, sorry it took so long, there were many problems with the virus deleting ... A: Sorry for the delay in answering. I'm not sure what you mean by "msnmgr.exe and ...
Continue Part 2 VIRUS TAKING OVER COMPUTER	1/5/2008
Q: Here is the next HJT log, sorry it took so long, there were many problems with the virus deleting ... A: Your log file is clean. Please make sure your anti-virus program is running normally and that you ...
virus runonce	1/4/2008
Q: whenever I try to log on to the Internet the screen runonce.msn appears and slows down my computer. ... A: I want you to run a scan for me. Please follow the instructions below to run ComboFix. 1. ...
VIRUS TAKING OVER COMPUTER	1/4/2008
Q: I have recently been getting viruse alerts ALL over the place by Norton Anti-Virus but have not been ... A: I did not expect such a drastic difference between your two logs. Evidently, a bunch of malware was ...
VIRUS TAKING OVER COMPUTER	1/4/2008
Q: I have recently been getting viruse alerts ALL over the place by Norton Anti-Virus but have not been ... A: Please download VundoFix to your desktop from this link: ...
pc	1/4/2008
Q: ive got norton on my pc, but recently ive been getting windows opening by thereself, mainly from ... A: Please click Start>Settings>Control Panel>Add/Remove Programs and uninstall any of the following if ...
virus runonce	1/4/2008
Q: whenever I try to log on to the Internet the screen runonce.msn appears and slows down my computer. ... A: Please make sure no other windows are open, then run HijackThis (scan only) and place a check mark ...
pc	1/4/2008
Q: ive got norton on my pc, but recently ive been getting windows opening by thereself, mainly from ... A: Please download HijackThis to your computer from here: ...
Computer slow to respond	1/4/2008
Q: For some time now my Internet Explorer has been slow and sometimes it goes blank and then sort of ... A: Determining RAM specs can be done several ways. If your computer is from a vendor such as Dell, HP, ...
Computer slow to respond	1/4/2008
Q: For some time now my Internet Explorer has been slow and sometimes it goes blank and then sort of ... A: Your HJT log looks fine. At least we can rule out spyware. As I said, 256MB is a minimum for XP to ...
Computer slow to respond	1/4/2008
Q: For some time now my Internet Explorer has been slow and sometimes it goes blank and then sort of ... A: I can make a few suggestions for you. You don't say how much RAM you have, but this sounds like it ...
virus runonce	1/3/2008
Q: whenever I try to log on to the Internet the screen runonce.msn appears and slows down my computer. ... A: I'll be glad to help you out here. I believe this problem is caused by a registry error, but let's ...
VIRUS TAKING OVER COMPUTER	1/3/2008
Q: I have recently been getting viruse alerts ALL over the place by Norton Anti-Virus but have not been ... A: I'm sorry you are experiencing such problems. The first step is to find out which malware your PC ...
Virus AVG disabled	1/3/2008
Q: my computer has picked up something nasty. 1st thing it did was to restart itself, and I found AVG ... A: Your regedit has gone back to being disabled, most likely due to the Trojan.Virantix.B. Printout ...
Virus AVG disabled	1/3/2008
Q: my computer has picked up something nasty. 1st thing it did was to restart itself, and I found AVG ... A: I'll certainly do my best. First, please uninstall AVG, download the executable of HijackThis from ...
Virus that antivirus can't get rid of.	1/2/2008
Q: let me just say that I really appreciate people like you that are willing to help others infected ... A: Please run the VundoFix again. There is still one file remaining that we need to get rid of. First ...
My god please help!	1/2/2008
Q: Okay ive had this virus for three days now as of Jan 02. Ill try to give as much detail as possible. ... A: Follow Up - Hi Aaron. At AllExperts, volunteers donate their time to help others in every topic ...
Loosing Control of my computer #2	1/2/2008
Q: Sorry, it would let me add any more follow ups to the last post, so I had to make a new one. Hope ... A: The format is missing from your log. Your entries are listed like: Running processes: ...
I am loosing control of my computer!!!	1/2/2008
Q: I woke up a few days ago, turned on my computer, and found 3 desktop icons for various "Spyware, ... A: Well you definitely have a few nasties running here. Please download combofix.exe from here: ...
Malware found (mljji / vundo) and I think I fried it!	1/2/2008
Q: 5:49 PM 1/1/2008 - Submitting to AllExperts... Dear Brian, I submitted this as a post for help ... A: Sorry, I don't have VoIP enabled here, but if you need a more secure communication method, my email ...
I am loosing control of my computer!!!	1/2/2008
Q: I woke up a few days ago, turned on my computer, and found 3 desktop icons for various "Spyware, ... A: Please download HijackThis to your computer from here: ...
Malware found (mljji / vundo) and I think I fried it!	1/1/2008
Q: 5:49 PM 1/1/2008 - Submitting to AllExperts... Dear Brian, I submitted this as a post for help ... A: It's still not formatted. Trying to look past that, however, I don't see anything standing out as ...
Malware found (mljji / vundo) and I think I fried it!	1/1/2008
Q: 5:49 PM 1/1/2008 - Submitting to AllExperts... Dear Brian, I submitted this as a post for help ... A: The format is missing from your log. Your entries are listed like: Running processes: ...
reset my computer	1/1/2008
Q: My computer won't allow me to download mcafee cleaning system. The error that i keep getting is ... A: I believe that your error message should read: "Your current security settings prohibit running ...
Infection	1/1/2008
Q: I know I asked about one already and I appreciate the help with that one, it is my work computer. I ... A: My guess is that the resolution or the refresh rate settings of your graphics card in Safe Mode is ...
AVG problem, continued	1/1/2008
Q: Brian. I guess the old thread got too long--I was prompted to ask another question. Anyway, here's ... A: Glad to hear that things are back to normal. I did not see any instances of a firewall running on ...
Storage Protector	1/1/2008
Q: My computer has been running poorly. I've run a CounterSpy scan, but there are still two suspicious ... A: Your HJT log looks good. You just need to clean out some deleted entries. Reboot into Safe Mode, ...
AVG attacking its own programs	12/31/2007
Q: Brian. I have the same problem reported this week by Matthew. AVG Free Edition (both during system ... A: As an informational note, because it tracks browsing habits, the MyWay Searchbar is classified as ...
AVG attacking its own programs	12/31/2007
Q: Brian. I have the same problem reported this week by Matthew. AVG Free Edition (both during system ... A: Ancient Aramaic is definitely easier :-) You do have a few nasties running. Disable your System ...
possible virus or malfunction of computer	12/31/2007
Q: operating system is windows xp. recent dell notebook computer. when i put most addresses into the ... A: Before we check for viruses, let's try a few things. 1. Clear your DNS cache. Go to Start > Run ...
Virus that antivirus can't get rid of.	12/31/2007
Q: let me just say that I really appreciate people like you that are willing to help others infected ... A: Please make sure the you have turned System Restore off. Please reboot into safe mode. Run HJT ...
pop ups etc	12/31/2007
Q: I keep getting annoying pop ups for things like storage protector and longlifepc.com which I can't ... A: I will try to be gentle here :-) Download Combofix.exe to your desktop from here: ...
AVG attacking its own programs	12/31/2007
Q: Brian. I have the same problem reported this week by Matthew. AVG Free Edition (both during system ... A: Most likely there is a rootkit involved which is infecting AVG to disable it from detecting the ...
Trojan	12/31/2007
Q: I have Windows Vista, and I recently got a Trojan Virus. Everytime I open up Internet Explorer I get ... A: First, you should not have more than one antivirus program running at the same time. This will ...
Infection	12/30/2007
Q: I know I asked about one already and I appreciate the help with that one, it is my work computer. I ... A: Please make sure that you have System Restore turned off for now. For Vista, follow instructions ...
the virus continues	12/30/2007
Q: Looks like a had to start a new questions... I have now disabled system restore (i have access to ... A: The medichi.exe files are gone finally. The rest of your HJT log is clean as well. Finally, it ...
rundll.exe	12/29/2007
Q: So, I got some bad advice and deleted my rundll.exe and rundll32.exe files out of my system32 ... A: Have you tried System Restore to bring your computer back to a time before you deleted the file? If ...
Vius imobilizes my laptop after 1min it shuts off	12/29/2007
Q: Every time I log on it says a box pops up after logging on that has a countdown from 1 min NT ... A: Well, for starters, the virus sounds like the Blaster Worm. Let's see what exactly you have ...
Storage Protector	12/29/2007
Q: My computer has been running poorly. I've run a CounterSpy scan, but there are still two suspicious ... A: Download Combofix.exe to your desktop from here: ...
Infection	12/29/2007
Q: I know I asked about one already and I appreciate the help with that one, it is my work computer. I ... A: I'll be glad to help you out with your home PC. You do indeed have a Trojan running, along with the ...
vundo	12/29/2007
Q: SUPERAntiSpyware Scan Log http://www.superantispyware.com Generated 12/29/2007 at 02:29 PM ... A: I see you have Outpost Firewall installed, but I take it you are not happy with it. I have been ...
help	12/29/2007
Q: 1275.1 I'm sorry I'm not sure if you're the right one to ask about this but..is it true that ... A: No, the recycle bin is simply a holding place for files. Even after you click "empty recycle bin", ...
Storage Protector	12/29/2007
Q: My computer has been running poorly. I've run a CounterSpy scan, but there are still two suspicious ... A: Please download HijackThis to your computer from here: ...
the virus continues	12/29/2007
Q: Looks like a had to start a new questions... I have now disabled system restore (i have access to ... A: We're getting there. Still need to delete some files. Please reboot into Safe Mode. Open ...
the virus continues	12/29/2007
Q: Looks like a had to start a new questions... I have now disabled system restore (i have access to ... A: You may not be able to open the ftp link I gave you directly, so try the web site here: ...
Virus that antivirus can't get rid of.	12/28/2007
Q: let me just say that I really appreciate people like you that are willing to help others infected ... A: I'll do my best for you here. Please download VundoFix.exe to your desktop from this link: ...
virus	12/28/2007
Q: !I think my computer is full of viruses now..when i start windowsXP I get the desktop screen and ... A: The first thing we need to get rid of is MyWebSearch. Please follow the removal instructions below: ...
Virtumonde	12/28/2007
Q: i have this problem with "Virtumonde" for several months.And nothing ... A: Please run HijackThis (scan only) and place a check mark in the box next to the following items, ...
Weird virus. Scans can't detect it.	12/28/2007
Q: My computer started behaving erratically. When in WINDOWS EXPLORER - The keyboard would not respond ... A: Many apologies for not getting back to you sooner. It's been a very busy holiday week. I agree ...
MSN do you like my new hair colour	12/28/2007
Q: everyone in our area is getting prompts from other people on msn to open a zip file suggesting that ... A: This MSN virus is a new virus which spreads via MSN Messenger. Once a computer is infected it will ...
Virtumonde	12/28/2007
Q: i have this problem with "Virtumonde" for several months.And nothing ... A: Please download VundoFix to your desktop from here: http://www.atribune.org/content/view/24/2/ ...
Virtumonde	12/27/2007
Q: i have this problem with "Virtumonde" for several months.And nothing ... A: Please download HijackThis to your computer from here: ...
Nasty virus	12/27/2007
Q: ...thank you in advance....just a heads up you really may need to go step by step (i.e talk slow :) ... A: It's interesting in that the malware keeps coming back. Do you have system restore disabled? If ...
virus	12/27/2007
Q: !I think my computer is full of viruses now..when i start windowsXP I get the desktop screen and ... A: Please download HijackThis to your computer from here: ...
Trojan.Win32.CP4000	12/27/2007
Q: I have it bad. It has infected my Explorer browswer and I can't get my virus scans to pick it up in ... A: Are you able to post a fresh HJT log? Also please see if ComboFix created a log (usually it will be ...
Computer running slow	12/26/2007
Q: My computer is running slow and acting weird it is telling me i have a MS07-057 i need to know what ... A: According to Microsoft, MS07-057 "critical security update resolves three privately reported ...
Running anti-virus software; Probs?	12/26/2007
Q: I'm running AVG anti-virus, which is updated daily. My PC runs it in auto on boot up. It always ... A: According to the AVG forums, "It is normal that AVG shows that files, the MBR or Boot record to have ...
Nasty virus	12/26/2007
Q: ...thank you in advance....just a heads up you really may need to go step by step (i.e talk slow :) ... A: You need to run other software besides ComboFix to clean this infection. Please go to the following ...
malware	12/26/2007
Q: it's will, the one with the libido and who sen tthe messed up log file before. the site prevented ... A: Please download the program Adware Away from here: http://www.adwareaway.com/download/AdwareAway.exe ...
Here is my log	12/26/2007
Q: I need you to look at my hijackthislog and tell me if there is anything wrong here. My computer ... A: Please follow the instructions below to run ComboFix. 1. Download this file - combofix.exe ...
strange sounds coming from computer speakers	12/26/2007
Q: when on line for a while there is a sound coming through computer speakers thats sound like a old ... A: The sounds you are hearing is generated by AOL Instant Messenger (AIM). The door opening means that ...
malware?	12/25/2007
Q: because of an outta control libido, my computer is completely virus/spyware/etc infected. since i ... A: The format is missing from your log. Your entries are listed like: Running processes: ...
i dunno what virus	12/25/2007
Q: my girlfriend has a virus in her laptop..so far, all her ms office documents were converted to ... A: Your thumb drive seems to have been infected with W32/Rbot-AGD or variant. That seems to be where ...
Nasty virus	12/24/2007
Q: ...thank you in advance....just a heads up you really may need to go step by step (i.e talk slow :) ... A: Running ComboFix before seeking advice is not recommended, as it is a powerful tool that may damage ...
Storage Protector.com	12/24/2007
Q: My kids computer has been running poorly. I've run both McAfee and CounterSpy scans, but there are ... A: According to auditmypc.com, "The starteak.exe process is usually found on Compaq pcs. When running ...
Serious Trojan Problem Help Urgent Please	12/24/2007
Q: All right I will first start off with saying I have AVG-Free Anti-Spyware, AVG Anti-Virus, AVG ... A: The format is missing from your log. Your entries are listed like: Running processes: ...
malware?	12/24/2007
Q: because of an outta control libido, my computer is completely virus/spyware/etc infected. since i ... A: Yes, it's a free program and very safe. It is used to determine the processes running on your ...
my computer goes to whiteout screen	12/24/2007
Q: How do I get rid of virus or whatever is causing my computer to whiteout it can last minutes, hours ... A: I will need to know what virus we are dealing with. Please download HijackThis to your computer ...
Web search	12/23/2007
Q: Brian it seems like it does not matter what I search for, using different search engines (google ... A: I'll be happy to check out your system. Please download HijackThis to your computer from here: ...
malware?	12/23/2007
Q: because of an outta control libido, my computer is completely virus/spyware/etc infected. since i ... A: I'll be glad to check out your system. Please download HijackThis to your computer from here: ...
Black Screen fake Spyware threat	12/23/2007
Q: Good Morning, Thanks for your patience but I am still getting the black screen and the system is ... A: Sorry it took so long to get back to you...it's been very busy this holiday season! The only other ...
i dunno what virus	12/23/2007
Q: my girlfriend has a virus in her laptop..so far, all her ms office documents were converted to ... A: It does sound like a Love Bug variant, so I will be glad to check it out for you. Please download ...
Spyware Issue	12/23/2007
Q: My girls have evidently downloaded games that had a virus attached and have totally screwed up my ... A: Please run HijackThis (Scan only) and place a check in the box next to the following items: F2 - ...
macbook and adrevolver/fastclick	12/22/2007
Q: get on a laptop i have a macbook do they affect this and if so how would i get rid of them i ... A: T. While I am not a Mac user, I can give you some basic knowledge to go with. Both adrevolver and ...
What is this?	12/22/2007
Q: After being on line for a while every few days I show a program in the task panel BE655EAO followed ... A: You do have some malware running on your system. I'm not sure if this is causing the errors you are ...
how do I close ACTIVE VIRUS SHIELD by KASPERSKY version 6.0	12/21/2007
Q: I HAVE BEEN RUNNING KASPERSKY'S ACTIVE VIRUS SHIELD UNTIL IT HAS RECENTLY BEEN HALTED AS A FREE ANTI ... A: Sorry it took a while to get back to you...it's been a busy season! Anyway, the shield processes ...
error message I get	12/21/2007
Q: Often when I click on a link from Frommer's email, I can see the page initially but then I get sent ... A: Unless it is directing you to a Sun Java site or Microsoft site, I would also be reluctant to click ...
error message I get	12/21/2007
Q: Often when I click on a link from Frommer's email, I can see the page initially but then I get sent ... A: A 'blocked referrer' means that the your internet security software (firewall) or browser setting is ...
What is this?	12/21/2007
Q: After being on line for a while every few days I show a program in the task panel BE655EAO followed ... A: Let's look into a virus cause. Please download HijackThis to your computer from here: ...
how do I close ACTIVE VIRUS SHIELD by KASPERSKY version 6.0	12/21/2007
Q: I HAVE BEEN RUNNING KASPERSKY'S ACTIVE VIRUS SHIELD UNTIL IT HAS RECENTLY BEEN HALTED AS A FREE ANTI ... A: At the bottom of the video you will see three buttons on the left, and a slider bar which you can ...
My Computer keeps poping up	12/21/2007
Q: My PC keeps on popping up the My Computer program. I have tried to remove this with Lavasoft ... A: There is nothing in your log to indicate that malware would cause this behavior, so we need to look ...
infected	12/21/2007
Q: securepc adwareand a couple of other things showed up as a toolbar and have infected my pc keep ... A: Yes, you do have several infections going on here. Please follow the steps below (you should print ...
Had a W32 virus thats ruined my pc	12/21/2007
Q: ive recently had a w32 virus and didnt think much of it, a day later i realised when i turned my pc ... A: What seems to have happened is that your computer became infected to the point where Windows system ...
My Computer keeps poping up	12/21/2007
Q: My PC keeps on popping up the My Computer program. I have tried to remove this with Lavasoft ... A: I'm not exactly sure what you mean by My Computer program popping up. Please elaborate, and let's ...
infected	12/20/2007
Q: securepc adwareand a couple of other things showed up as a toolbar and have infected my pc keep ... A: Of course I will try to help you to remove the adware. Please download HijackThis to your computer ...
how do I close ACTIVE VIRUS SHIELD by KASPERSKY version 6.0	12/20/2007
Q: I HAVE BEEN RUNNING KASPERSKY'S ACTIVE VIRUS SHIELD UNTIL IT HAS RECENTLY BEEN HALTED AS A FREE ANTI ... A: I suggest using Selective Startup to keep Kaspersky from starting when you boot to Windows, then you ...
Still Infected: Infostealer.Wowcraft	12/20/2007
Q: Brian, I appear to still be infected with the Infostealer.Wowcraft trojan. Symantec just gave me ... A: Start HijackThis and click Do a system scan only Tick the following entries: F2 - REG:system.ini: ...
Spyware Issue	12/19/2007
Q: My girls have evidently downloaded games that had a virus attached and have totally screwed up my ... A: You removed most of the spyware, however you still have a trojan virus lurking on your computer. ...
Vundo Trojans	12/19/2007
Q: I ran all the programs and it caught some viruses and trojans, but still not the one. I went into my ... A: Please download ComboFix from here and save to your desktop: ...
infostealer.wowcraft	12/18/2007
Q: I appear to be infected with the trojan Infostealer.Wowcraft and despite all attempts to remove it ... A: One common reason that causes Norton to fail to remove viruses is that they get embedded in System ...
infostealer.wowcraft	12/18/2007
Q: I appear to be infected with the trojan Infostealer.Wowcraft and despite all attempts to remove it ... A: Yes, please post your HJT log so I can get an idea of what's going on. If you haven't already, ...
virus	12/18/2007
Q: I seem to have become infected with some kind of virus. I didn't open any attachments, but oddly, ... A: First, you are correct in not clicking on the pop-ups. Using Noadware would not be my first choice ...
virus	12/18/2007
Q: I am receivind the same problem of the net browser shutting down abruptly .This is a scan copy of ... A: I would recommend updating your Internet Explorer browser to version 7, instead of 6. ...
Infected by a popup	12/18/2007
Q: I am getting a popup "error". It states that me computer is infected with "Trojan Win32.StarField. ... A: It looks like they did a thorough job cleaning up your system. Two points however: 1. Run ...
IE7 - corrupted downloads & unknown pub	12/18/2007
Q: I have Norton Antivirus LiveUpdate and noticed that the virus definitions aren't downloading. I ... A: You've got me stumped on this one. I thought it might be an ActiveX error, but your diagnostic ...
Virus	12/17/2007
Q: My son's computer will not boot due to a virus. I need some way to boot the computer and then remove ... A: Have you tried booting into Safe Mode? If not, when you press the power button, keep typing the F8 ...
Infected by a popup	12/17/2007
Q: I am getting a popup "error". It states that me computer is infected with "Trojan Win32.StarField. ... A: I will try to help you to get your computer cleaned out. Please download HijackThis to your ...
Macro Virus	12/17/2007
Q: I wrote a program in Excel 2003 VBA for the company I work for. We use XP. The program allows the ... A: Let me give you some info I found on VirusList about your Macro virus. "X97M.OutlookWorm.Gen is ...
strange bugware	12/16/2007
Q: Greetings, I guess I'm facing the weirdest bug I've ever came across, Here is the story, I keeping ... A: The ad you are describing is very annoying for sure, but can easily be bypassed by using Firefox ...
computer will not go pass log in	12/15/2007
Q: Hey brian, have a question I hope you can help me with. I noticed my computer would start to run ... A: There are many reasons why a computer would start to run slow, among them: 1. Hard disk drive is ...
Infected with Malware! Hijack This Log..	12/15/2007
Q: Recently, I've been infected with a bunch of Vundo Trojans. My MacAfee antivuris keeps catching them ... A: Sometimes these bugs are persistent. Please make sure that you have turned off System Restore: ...
Infected with Malware! Hijack This Log..	12/14/2007
Q: Recently, I've been infected with a bunch of Vundo Trojans. My MacAfee antivuris keeps catching them ... A: Yes, you did the scan correctly, however the virus is still there. I will need you to follow the ...
Infected with Malware! Hijack This Log..	12/14/2007
Q: Recently, I've been infected with a bunch of Vundo Trojans. My MacAfee antivuris keeps catching them ... A: Please download SmitfraudFix to your Desktop from here: http://siri.urz.free.fr/Fix/SmitfraudFix.exe ...
My Computer Icon	12/13/2007
Q: suddenly on desktop the words "My Computer" (under the icon) are changed to "+-". It looks like ... A: This is a problem I have not heard of, yet you are correct that it sounds like a virus corrupted ...
browser hijacked?	12/13/2007
Q: First of all thank you for being available to share your expertise. I have McAfee full package ... A: Unfortunately, McAfee does not catch everything out there, but no program can "do it all". Specific ...
continue	12/13/2007
Q: the hijack this log copy : Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 6:04:40 PM, on ... A: The log came across fine this time. It seems to be clean of any malware. The only entry I am not ...
IE keeps locking when minimzed	12/12/2007
Q: I am hoping you can help... I am having a trouble with internet explorer (6, not 7). If I minimize ... A: You still have several infections. Did you or someone else install a program called e-trends? This ...
Please Help Me	12/12/2007
Q: I wonder what to do wit