AboutBrian Benosky Expertise I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (including Vista) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.
Experience I have over 25 years experience in using, building, and repairing computers. I have helped over a thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here:
http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm
I am also a Top Contributer of General Computing answers in Yahoo! Questions.
Education/Credentials College Educated
Self-taught Computer Skills
Question QUESTION: I am receiving an error as soon as i switch on my computer:
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RUNDLL
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Error loading C:WINDOWSsystem32winsys16_061230.dll
Access is denied.
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OK
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The second question :While scaning the objects detected are C:Tally ally72.exe
C:Tally ally72.exe.BAK
I would be glad if you could help me out with this.
ANSWER: Hi Ritika
It looks like you have a worm on your PC. Please go to the following link and download HijackThis:
Download to your desktop or other convenient location, and run HJTSetup.exe to install. Once installed open HijackThis by clicking Start -> Program Files -> HijackThis.
1. Click the button labeled Do a system scan and save a logfile.
2. HijackThis will quickly scan your system, and then open two new windows. The results of the HijackThis scan, and hijackthis.log in Notepad. Save hijackthis.log. By default it will be saved to C:\HijackThis, or you can chose “Save As…”, and save to another location.
3. Hijackthis.log contains the info that’s required for analysis. Highlight the entire contents. Copy and paste the contents into a follow-up here. DO NOT fix anything. I will get back to you with instructions.
---------- FOLLOW-UP ----------
QUESTION: hi, Brian, this is a follow up question with reference to your answer to run Hijack this.Following are the contents:
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Logfile of HijackThis v1.99.1
Scan saved at 10:13:26 AM, on 11/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Under Main choose: 'Select All' (cookies optional)
Click the 'Empty Selected' button.
Next, download ComboFix To Your Desktop from here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe
Double click combofix.exe & follow the prompts.
A window will open with a warning.
Type 'Y', press Enter.
When the scan completes it will open a text window.
Caution - do not touch your mouse and keyboard until the scan completes.
The scan temporarily disables your desktop, and if interrupted, it may freeze your desktop. If this occurs, simply reboot.
Combofix will automatically save the log file to C:\combofix.txt
Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click 'Yes'.
Now reboot your PC to 'Safe Mode':
Click Start and then click Shut Down.
In the drop-down list of the Shut Down Windows dialog box, click Restart, and then click OK.
As your computer restarts but before Windows launches, press F8.
Use the arrow keys to highlight 'safe mode', and then press ENTER.
Now Click on SUPERAntiSpyware
Under Configuration and Preferences, click 'Preferences'.
Click the Scanning Control tab.
Under Scanner Options make sure the following are checked:
* Close browsers before scanning
* Scan for tracking cookies
* Terminate memory threats before quarantining.
* Ignore System Restore/Volume Information on ME and XP
Please leave the others unchecked.
Click the Close button to leave the control center screen.
On the main screen, under Scan for Harmful Software click Scan your computer.
On the left check C:\Fixed Drive.
On the right, under Complete Scan, choose Perform Complete Scan.
Click Next to start the scan. Please be patient while it scans your computer.
After the scan is complete a summary box will appear. Click OK.
Make sure everything in the white box has a check next to it, then click Next.
It will quarantine what it found and if it asks if you want to reboot, click Yes.
After reboot, run HijackThis again and save a new log.
Click the SUPERAntispyware icon on your desktop.
* Click Preferences . Click the Statistics/Logs tab .
* Under Scanner Logs , double-click SUPERAntiSpyware Scan Log .
* It will open in your default text editor (such as Notepad/Wordpad).
* Please highlight everything , then right-click and choose copy.
* Exit the program.
Paste that Scan log, along with the new HijackThis log, and the ComboFix log into a follow-up here so that I can look it over.
