Expert: Lorry - 11/14/2007

Question
Hi. About 2 weeks ago i installed CA Security Center free from road runner. Around the same time i noticed i can't remove all my temp files. There is alwasy 6 remaining that wont delete. It says the file is being used by another person or program. Would they be from the CA security?How can i tell what they are?Thank You,Phil

Answer
Hi Phil,

Try starting Windows in Safe Mode by tapping the "F8" key until you a screen with various ways to start Windows, choose Safe Mode. Once in Safe Mode, try deleting the files.

If that doesn't work, I would suggest downloading Spybot - Search & Destroy 1.5, a program that removes spyware, available from:

http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10743107.html?tag=lst-...

Check for updates before running. If you have trouble getting the updates, near the top of the Update Window, click the little arrow next See-Cure  #1(Europe), highlight the next one on the list, See-Cure #2 and try to download the updates. If that doesn't work, try the next one the list. until you get one you can download from. Being a free program, if too many people are using the same site to download the updates, some people will not get them.

Hope this helps!
Lorry