Expert: Lorry - 11/27/2007

Question
hi sir,
i am using zone alarm security suite....
when the antivirus detects trojan in my computer like c:autorun.exe d:autorun.exe e:autorun.exe ...it deletes it but after its deleted i cant open the drives by double click although i can open by browsing or right clicking n then open , but not by left double click....
is it deleting some non-virus windows file or is it really a trojan or what ?
please tell me how to manage ? i m v concerned abt my laptop n cant afford menatlly that the drives of my laptop dont open in a normal process i.e by double clicking....

i dont have any other prob with this antivirus.....
i will b waiting for ur answer .
                                         yours truely,
                                            kashish


Answer
Hi Kashish,

Not really sure how well the ZoneAlarm Suite works, to verify that there are no threats on the computer, using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Spybot - Search & Destroy 1.5, a program that removes spyware, available from:

http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10743107.html?tag=lst-...

Check for updates before running. If you have trouble getting the updates, near the top of the Update Window, click the little arrow next See-Cure  #1(Europe), highlight the next one on the list, See-Cure #2 and try to download the updates. If that doesn't work, try the next one the list. until you get one you can download from. Being a free program, if too many people are using the same site to download the updates, some people will not get them.

No matter which AV program you use, there are two important things to do, keep it up to date and run a virus scan after updating.

Hope this helps!
Lorry