Expert: Lorry - 3/20/2006

Question
i got a trojan and somethind called a dailer 269 and dailer 252. i spyswept it like 5 times and macafeed it also.it says its gone but i still get internet can't be found,but i can get to the internet.Do i need to do something else or should i just leave it alone. i have windows xp I've got webroot spysweeper and Macafeesecuity running. thanks for your help

Answer
Hi Paula,

Even though you have McAffe installed, using Internet Explorer go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry