Expert: Lorry - 9/28/2006

Question
I have recived the trojan horse generic downloader.gg from msn messenger, and my avg says it healed and deleted the trojan horse but this keeps happening every time i scan again,
will restarting my computer in SAFE mode and then scanning again work? and if so how do i restart in SAFE mode, and how do i turn SAFE mode off, and when. And if it does not work then what else will?

Answer
Hi Marc,

As each AV program has a different name for the same virus, I would suggest that you should go to the following site using Internet Explorer:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry