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Computer Security & Viruses/trojan horses "downloader generic.zl, downloader.shutit, HideWindow"

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Expert: Lorry - 7/24/2005


Question
Hi Lorry,
AVG antivirus reported the above viruses on my laptop and reported them as "deleted", but I've rerun the AV program 3 times now and these viruses keep showing up. What do I do to get rid of them?

My laptop runs Win XP professional and I just downloaded / installed Service Pack 2.

Thanks for any help you can offer,
Norm Evans

Answer
Hi Norm,

Even though you have AVG installed, I would suggest that you go to: http://sarc.com/  Scroll down and click on,"Free Online Virus and Security Check" and run the virus check. Write down exactly anything it finds, then return to: http://sarc.com/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually.

Hope this helps!
Lorry

Computer Security & Viruses

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Lorry

Expertise

I can answer most questions regarding viruses/Trojans and help to remove them.

Experience

This happens to be of interest to me as it boggles my mind that people have nothing better to do than to write a virus. Wish these people, the ones who write viruses would put the knowledge to good use instead. My job as a local tech involves removing viruses and/or spyware.

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