Computer Security & Viruses/trojan at start of internet explorer

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Expert: Lorry - 9/5/2005


Question
i have windows me and i have a problem with my AIM and internet explorer. In AIM when ever i open a messaging window, i get an error that says AIM has caused an error in kernel32.dll. ive tried to unistall and reinstall but it didnt help.

and now i have an internet explorer problem when i open the explorer window 3 trojans are detected and cleaned everytime i open it. the names of the trojans are New Malware.q and StartPage-du.dll.

ive done mcafee virus scans and such but there is always a few that are disk right protected and i disabled system restore on start up but it didnt help


any advice you can give me on this problem would be a great help

Answer
Hi John,

Even though you scanned with McAfee, try going to: http://sarc.com/  Scroll down and click on,"Free Online Virus and Security Check" and run the virus check. Write down exactly anything it finds, then return to: http://sarc.com/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually.

Keep System Restore disabled when repairing and make sure you follow the directions for removal step by step.

Hope this helps!
Lorry

Computer Security & Viruses

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Lorry

Expertise

I can answer most questions regarding viruses/Trojans and help to remove them.

Experience

This happens to be of interest to me as it boggles my mind that people have nothing better to do than to write a virus. Wish these people, the ones who write viruses would put the knowledge to good use instead. My job as a local tech involves removing viruses and/or spyware.

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