Expert: Lorry - 12/8/2006

Question
hi lorry, how are u? i hope u are fine.anyways i have a serious problem, my pc is working awefully slow and it says that i have a virus called trojon.wat can i do to get rid of it? thanks so much if u can help me


Answer
Hi Shobie,

I'm doing fine, thanks for asking. Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry