Expert: Lorry - 12/9/2007

Question
my computer shows that it is infected with 39 viruses.what does that mean and what do i need to do?

Answer
Hi Rochelle,

If you have 39 different viruses on board, you might want to think about reformatting and reinstalling Windows. If you do not want to that, you will have to remove each one, one by one.

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Once you have a clean computer, ionstall an antivirus program ASAP, up date it once a week and then run a scan afterwards.

Hope this helps!
Lorry