Expert: Lorry - 1/18/2006

Question
Hey i have windows xp and my computer has been messing up and deleting my files. i did a virus scan and it found a threat, and deleted it. i didnt ask what it was and didnt care i thought it was gone. but now it is happening again. it deleted my media player and wont bring up my user account to log on to my computer. now a friend told me i should take off the automatic back up file in my computer. is this true please reply asap.

Answer
Hi John,

Will Windows XP start in regular and/or safe mode? Have you tried using System Restore? Go to Start, Programs, Accessories, System Tools, System Restore, pick a date when the computer was working correctly, and follow on-line instructions.

Once Windows is open, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Contols for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://sarc.com/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually.

Hope this helps!
Lorry