Expert: Lorry - 1/22/2007

Question
Hi Lorry me again!!
Regarding the problems with the avi to dvd converters.....
they all seem to work OK, as in i don't think the problem is with the programs themselves.
Every time I start any of them, they will initialize and go up until i want to convert the movie(s)
Even when I go to play a file in VLC media player, i get "Windows Explorer has encountered a problem and needs to close"........every program that relates to video does the same thing  "X has encountered.........."
When I click on "get more info" in the problem window I see it mentions a file of Xvid.ax.........
Any further ideas?  

Answer
Hi Andrew,

Do not have any other programs running when converting to DVDs, you might not have enough memory or you might have a bad memory stick.

With Internet Explorer opened, go to Tools, Internet Options, under the General tab click Delete Cookies and Delete Files. Try defragmenting the drive. Double click My Computer, right click Local Disk - C Drive, choose Properties, under the Tools tab click Defragment Now.

Check for spyware, I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available from:

http://www.pcworld.com/downloads/file_description/0,fid,22262,00.asp

Check for updates before running. If you have trouble getting the updates, near the top of the Update Window, click the little arrow next See-Cure  #1(Europe), highlight the next one on the list, See-Cure #2 and try to download the updates. If that doesn't work, try the next one the list. until you get one you can download from. Being a free program, if too many people are using the same site to download the updates, some people will not get them.

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry