Expert: Lorry - 8/22/2006

Question
Hi, I am Ashish. My PC is infected by a virus which cant be treated using norton 2005 and many other known softwares.The virus causes the folder to be recreated inside a particular folder of about 94 bytes.how can i get rid of it.

Answer
Hi Ashish,

What is the name of the virus? After running the Norton scan, did you follow the directions on how to remove the virus, step by step, especially the part of disabling System Restore before removal?

Even though you Norton installed, using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Regards,
Lorry