Expert: Lorry - 9/23/2006

Question
hi lorry

i have purchased Norton 2006 last week. i installed it and ran live update so that my virus definitions are up to date. when i run full scan it shows that pc is infected with 'w32.rontokbro@mm ' is quartained.
what shall i do to prevent it from spreading?
i read your answer about removal tool of Symantec.
shall i run

'Use the Security Response "Tool to reset shell\open\command registry subkeys." '

pl help me
regards

vidya  

Answer
Hi Vidya,

As long as w32.rontokbro@mm is in quarantine, your computer should be safe. If you want to remove it, open Norton, click Reports on the left side of the screen, then click View Norton Quarantine and Reports, highlight the name of the virus, and click the red X on the top line.

Run LiveUpdate, then run a virus scan. Nothing should show up. If by some chance something does, write down exactly anything it finds, then go to:
http://www.symantec.com/search/  

and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry