Expert: Brian Jay - 9/19/2007

Question
My son has a V-Smile he has had it for maybe two or three years,and all of a sudden it has stopped working. I have changed the batteries and it still does not work. My husband said maybe it came from when the batteries were left in the game. He said the ones that are in there now are new,and the light still not coming on. Now, do I need to buy another one?

Answer
Hi Ezella:

Sorry for the lateness of this reply, to be honest there isnt a lot of V-Smile information bar your regular troubleshooting information proided by V-Tech, so I can see how it can be a hassle to try and find a solution for a problem when nothing is mentioned specifically.

Anyway, the only thing I can suggest if batteries cannot power up your machine (and by that you've tried the batteries in something else, making sure they are inserted correctly etc... I know it sounds like stupid things to try, but sometimes one can overlook these things. I know I have at times :] )  is to try and switch to AC power.

If that dosent work, I would look at taking it back.

Good luck with the V-Smile, hopefully the AC power will work for you. I'm sorry I cant suggest more, but there isnt much more you can do in this situation.

Brian Jay