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About Jeffrey Summers
(Top Expert on this page)

Expertise
I am the Founder & Owner of Restaurant Coaching Solutions, Inc. We have experience on any topic related to the restaurant & hospitality industry - from Menu R&D, Menu Engineering, Marketing Strategies, New Store Openings, P&L Analysis, Lease Negotiations, Staffing, Policies & Procedures, Building & Design, Site Location, Branding, PR & Promotions, Multi-Unit Development, and any other area effecting the operation of your business. Check us out on the web for more information at www.RestaurantCoachingSolutions.com or call us toll free at 877-535-2324.

Experience
I am the Founder & Owner of Restaurant Coaching Solutions, Inc. We have experience on any topic related to the restaurant & hospitality industry - from Menu R&D, Menu Engineering, Marketing Strategies, New Store Openings, P&L Analysis, Lease Negotiations, Staffing, Policies & Procedures, Building & Design, Site Location, Branding, PR & Promotions, Multi-Unit Development, and any other area effecting the operation of your business. Check us out on the web for more information at www.RestaurantCoachingSolutions.com or call us toll free at 877-535-2324.

Organizations
The National Restaurant Association Founded in 1919, the National Restaurant Association is the leading business association for the restaurant industry. Together with the National Restaurant Association Educational Foundation, the Association's mission is to represent, educate and promote a rapidly growing industry that is comprised of 925,000 restaurant and foodservice outlets employing 12.5 million people. The Society of Hospitality Management The Society for Hospitality Management is an education and professional development association and organization serving the hospitality industry. The SHM is a network of hospitality professionals committed to the education, training, and professional development of employees at all levels in the industry. Through training and educational programs, products, and services, industry professionals grow personally and professionally and in the process improve the performance of the properties and companies they serve. The Gerson Lehrman Leisure & Lodging Council The Gerson Lehrman Group Councils are global networks of executives, physicians, scientists, engineers, attorneys, and other professionals who deliver expertise and decision-making assistance to businesses, governments and investment leaders from around the world. The Professional Business Coaches Alliance The Professional Business Coaches Alliance is a knowledge sharing and peer coaching organization that concentrates on the delivery of effective business coaching - with an emphasis on usable strategies and tools - for the small business owner. The International Council on Hotel, Restaurant and Institutional Education Founded in 1946, the International Council on Hotel, Restaurant, and Institutional Education is the global advocate of hospitality and tourism education for schools, colleges, and universities offering programs in hotel and restaurant management, foodservice management and culinary arts.

Publications
My articles and opinion pieces have been featured on several industry websites, magazines, blogs and forums including: Building Better Restaurants.com RestaurantOwner.com RestaurantEdge.com FoodService.com Ezinearticles.com RestaurantReport.com Restaurant Startup & Growth Magazine American Express' Briefing Newsletter Nation's Restaurant News and tons more!

Education/Credentials
I hold degrees in Economics, English, Culinary Arts and industry certifications in Hospitality Management and Restaurant & Catering Management.

Past/Present Clients
Here's a list of some of the teams Jeffrey has coached! Hardee's Super X Drug Stores Connie's Pizza Burger King Chili's Long John Silver's The Purple Sage Bistro Applebee's Shoney's T.G.I. Friday's Century 21 House of Realty La Dolce Vita Pastries & Catering Wal Mart 5 Seasons Sports Clubs Wendy's Bennigan's Riverside Publishing Godfather's Pizza Ovations Dining & Entertainment Romaine's Stew's Microbrewery & Eatery Xerox Food Service Double D's Sourdough Pizza and literally hundreds of other Independent Operations.

   

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Questions Answered By Expert  Jeffrey Summers 
In Category  Cooking & Restaurant Management

SubjectDate Asked

new job11/6/2009
  Q: I was recently offered a position as a full time restaurant greeter at nice hotel. I will be ...
  A: Honesty also requires transparency. Tell them you are going home for Christmas and then make your ...
new job11/6/2009
  Q: I was recently offered a position as a full time restaurant greeter at nice hotel. I will be ...
  A: Why is this a problem? Why does it require so much thinking? You're already, quickly proving that ...
Waitressing / Serving8/27/2009
  Q: I just got a part-time job as a server in a pizza restaurant. There is no training, and I was told ...
  A: No I can't because I have no idea how bad your goofball owner has things disorganized. What I will ...
Starting a Barbecue Buffet Restaurant7/27/2009
  Q: I'm currently working on re-opening what used to be a successful barbecue restaurant in my home ...
  A: Buffets use what is referred to as the "ABC" inventory method. This method holds that you have three ...
investor7/25/2009
  Q: I am chef by professional, looking for a opportunity to start own fast food joint, i got an offer ...
  A: Answer 1. I don't know the details so I can't say. Answer 2. I don't know the details so I can't ...
job as operational manager of upscale restaurant6/13/2009
  Q: where on the net is the best place to look for a postion as the operation manager of an upscale New ...
  A: By finding a recruiter who has great connections and using them to find an opportunity. Any ad ...
question about reservation verbage3/16/2009
  Q: My question would be, how to respond to a guest that is calling to make reservations for our weekend ...
  A: "I'm sorry Mr. ___ or Mrs. _______ or Ms._______, but we no longer offer the (weekend) brunch. We do ...
schooling2/8/2009
  Q: my friend is in 8th grade and h wants to become a head chief. I'm already in high school and know ...
  A: Finish high school and pick a good college. By the time he, and you, are ready for the job market ...
slow days12/3/2008
  Q: Two and a half months ago we opened a southern barbeque restaurant here in Canada. Weekends we are ...
  A: Why is that your only two options? 1. Mon - Wed are your slowest nights of the week everywhere. ...
Christmas promotion11/4/2008
  Q: We have a Japanese restaurant in the heart of London. It's coming up to Christmas, and we are ...
  A: Simply answer the question; "What does Christmas mean to the Japanese?" Then you must answer this ...
Starting a Fast food Business10/28/2008
  Q: I want to start a fast food business/Stall. I need your guidance in this regard. I don't have ...
  A: My advice is to find another business that you have experience in. No experience in this business is ...
Menu pricing10/24/2008
  Q: How many ways are there to calculate a menu price and which is most commonly used please? Thanks
  A: Sadly, there are as many ways as there are operators! I wouldn't want the most commonly used ...
wages, mistakes, and tips10/21/2008
  Q: I'm a server/bartender in a small restaurant in WA state. Its been brought to my attention that the ...
  A: First, I have to say if you have that many questions about how your employer treats your service, I ...
Remoddeling/reno'ing a pool hall10/9/2008
  Q: I'm living in Yellowknife, NT(Canada) and my "day job" is selling insurance. I'm 21 years old. I ...
  A: Your first and only priority right now, should be to get experienced help - either a consultant or a ...
General Manager Salaries10/6/2008
  Q: Generally, what is the base pay for general managers of high volume restaurants? I am looking for a ...
  A: They vary based on several factors, not the least of which is geography, type of concept, ...
Chef bonus/ salary structure9/30/2008
  Q: I am an owner of a 1.75 mil sales casual restaurant. My business partner and I started from nothing ...
  A: There is no formula. You need to call around and find out what the prevailing wage is for the ...
Can you charge a server for mistakes?8/18/2008
  Q: I am a restaurant manager. Daily reports are filled out for our lunch and dinner shirt. My owner ...
  A: This is a culture problem. Which means it's a leadership problem. Legally, you cannot charge them ...
Food suplies control8/12/2008
  Q: I bought pizza restaurant recently and because i do another business at the same time i can't all ...
  A: The bottom line is that somebody has to be onsite driving the type of culture you need in order to ...
selling foods made in home kitchens7/23/2008
  Q: I have a great recipe that, everywhere I take it, people seem to love it. I've recently been ...
  A: 1. Is this legal? No. Not without the proper licensing and permits. 2. Do I have to have my kitchen ...
restructuring7/2/2008
  Q: i am pleased to find an experts like you to talk with and ask him i am working in a company ( food ...
  A: What is happening that it needs to be restructured? How is it broken? You need to define the problem ...
marketing ideas for pizza restaurant5/20/2008
  Q: Our store is a franchise of a pizza corporation. LOCATION: It is located in a city surrounded by ...
  A: I have no information on which to base a businesses marketing strategy. Only you do. No one could ...
marketing ideas for pizza restaurant5/18/2008
  Q: Our store is a franchise of a pizza corporation. LOCATION: It is located in a city surrounded by ...
  A: Yes. Build a marketing plan that makes sense for your guests, involve them and learn what it is they ...
How could increase sale and drive customer in5/17/2008
  Q: I'm Restaurant Manager in Asian Restaurant,e just open our business about last 3 month,Business is ...
  A: You need to understand that you are in this position because you did not have a plan for success. ...
Finding a balance5/9/2008
  Q: We own and operate a 2 year old, 65 seat white table cloth restaurant (3000 sq ft), serving dinner 5 ...
  A: The number one question is, why aren't you considering raising prices? Other than that, I don't ...
Organizational Turnover2/9/2008
  Q: Within different classifications of restuarant business', i.e. Quick Service, Fast Casual, high ...
  A: Encouraged? Yes and no. It depends on a discussion of definitions. Yes in the aspect of needing to ...
organizational chart1/21/2008
  Q: I asked you a question earlier in response to a college project I'm involved in. If it helps, I'm ...
  A: If you worked with them on an internship, surely you would have a resource to ask for that document. ...
coach others in job skills11/21/2007
  Q: how do i train others in job skills
  A: Thousands of books have been written on the subject and I could write one here too. Some of the ...
owner/managers salary9/19/2007
  Q: Jeffrey I have recently teamed up with three others , two of which own and operate 4 other ...
  A: $17,000 a month for 5,000sf. when you anticipate sales of only 2.5 million. That's 8.1% of gross ...
owner/managers salary9/15/2007
  Q: Jeffrey I have recently teamed up with three others , two of which own and operate 4 other ...
  A: A managing partner agreement can take on pretty much any form the partners choose. The bottom line ...
Menu R&D8/8/2007
  Q: I am A 3 unit Tex-Mex Chain in Texas.What is the best way to research and develop menu items?
  A: If you don't have the staff to do this already on board, you will have to outsource it to any of the ...
Opening a mexican fast food chain in london8/1/2007
  Q: How much wold be the initial start up cost for opening a fast food joint in the main traffic areas ...
  A: I really need a lot more information here than you've given. Is it your chain? Is this a single unit ...
opening a bakery7/29/2007
  Q: Want to open a nut free bakery in my area. How do I know what and how much equipment to buy? Want to ...
  A: This is a huge question to ask on an internet forum and there’s no way I could answer this within ...
Foodservice management7/20/2007
  Q: I am employed by the government hospital to monitor a contract company that serve healthy food in ...
  A: I've been trying to send you an email through the system but it seems to not be set up for that. ...
Opening a bakery5/22/2007
  Q: I lived in south Philly for 5 years and I assisted in running a Bakery. I now live in South ...
  A: I can't tell you to do it or not - I do not know anything about you or your plan. The decision to ...

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