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Dealing with Bosses and Coworkers/Boss is understaffing department.

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Question
Hi!

I manage a detail department at a luxury dealership. Our dealership has grown in terms of profit and volume of sales in the past year. We just built an additional $5 million building and lot to compensate for the volume.

My department has also expanded in terms of work and they hired me on to offset outsourcing to other dealerships for restoring vehicles. My expectations are VERY high and I've never worked for a dealership that wants this much output in a day.

Here's my problem. When they hired me on they let go of a full time employee. And now they're planning on firing the part time employee even though we've tripled the amount of work in a day.

My team are all minimum wage earners and are burning out. We rarely finish our daily tasks and many are skipping their lunches to ensure work is completed. Even I am feeling the strain and I'm not one to wince from hard work.

How do I change management perspective?

Answer
Chad,

Management likes when you can prove Return on Investment. Write out a plan that shows by increasing a single minimum wage employee, how much additional revenue that person will generate. When management make decisions to cut staff, it is almost always because labor is one of the few variables that they have control over.  Many of these guys receive bonuses based on profit for their individual department. If they can reduce costs just before bonuses are calculated, they can sometimes generate a windfall in bonus. So, you have to show them how the windfall will come if the hire, not fire someone.  

Dealing with Bosses and Coworkers

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Doug Staneart

Expertise

Doug Staneart can answer questions about gaining cooperation from, motivating, and influencing coworkers and employers. He is also an expert on how to avoid and resolve conflicts as well as other issues dealing with long term business relationships.

Experience


Doug Staneart has been a speaker and trainer for over ten years specializing in public speaking, leadership training, and team building. Doug is CEO of The Leader?s Institute® (Team Building Events) based in Dallas and author of the books 40 Ways to Influence People and Fearless Presentations. He has accumulated over 2700 hours of classroom coaching and training with over 400 of the Fortune 500.

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BA Business Management

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