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About Ellyn Traub
Expertise
I coach professionals on all organizational levels in business and professional development and leadership. Questions I can answer include; managing and creating change, expanding people`s capacity to take effective action, creating a sense of purpose at work, moving people toward achieving their highest potential and productiviey, time management,collaboration, and conflict resolution.

Experience
I have over 15 years of management experience in business development. I was responsible for training and coaching new staff, team building, conducting annual committments (performance reveiws), and leadership development. I developed and implemented a relationship marketing program and created a team-based delivery system which resulted in doubling our client base. With this program, a client management system was created. Collaborating with several internal department, a data collection process was successfully created and implemented which enhanced and accelerated cutomer care services. To uncover gaps in our delivery of service, an assessment of business processes wsa designed and conducted. The results included, improved office efficiency and effectiveness, a reduction in interpersonal conflicts bewteen staff, supervisors, and departments, and the gap between perceived delivery of service and what the client expected to receive dramatically closed. To develop company brand, amrketing materials and continuing education programs were created. Addtional expertise is in the use of assessment profiles.

Organizations
International Coach Federation
Executive Women International
Chamber of Commerce
Entreprenuers Alliance of Indiana
Network of Women In Business
American Society For Training and Development

Education/Credentials
Master's Degree: Instructional Systems Technology, Indiana University
Additional training:
Corporate Coach University
The Center For Organizational Resources, Ball State University

You are here: Experts > Business > Management > Dealing with Employees > A complacent veteran

Dealing with Employees - A complacent veteran

Expert: Ellyn Traub - 11/5/2009

Question
My name is Sarah and I am a supervisor for a merchandising department at a major retailer. I have been with the company for 4 years. I have a gentleman in my department who is currently up for review that has been with the company for 17 years and has become very comfortable where he is. He never fully completes anything, always makes it seem as if he is busy when he really is not, not willing to get promoted, thinks that he knows everything there is to know about what he does, and makes a million excuses to get out of any sort of documentation. He has been reviewed and did not do very well, I need a really good and strong action plan for this individual that he can not make excuses or get out of. Plus, what do you tell a 17 year company veteran to do that he has not already done before? This is the situation that I am stuck in and not sure what to do.

Answer
Hi Sarah-

Have action items to which he is held accountable
What action took place after he did not do well on the previuos reveiw?
Were there consequences associated with not meeting expectations? What does your company policy say about this- and HR?

You cannot threat him, but you must bring this to HR- and see what the company policy is for employees that do not meet expecations and explain the steps to him.

Ellyn

This is a long involved question that is difficult to answer since I don't know the entire situation, but it is a good place to start.

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