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About Ed Parr
(Top Expert on this page)

Expertise
How to organize employees, how to stop infighting, how to handle problem employees, and more. I have 25+ yrs. of managing within a variety of industries and labor environments. I have managed from 50 to 1,000 staff on projects with P&L responsibility ranging from $100K to $30MIL. I currently serve as a management consultant to business and government. I enjoy helping people, especially supervisors and managers, evolve in their careers.

Experience
Over 15 years of senior management experience including: systems development, technical help desks, customer service, back-office operations, branch administration and regulatory compliance. Responsibilities have been as large as 1,000 professionals delivering projects with P&L as high as $30 million and assets totaling more than $10 billion. Customer interaction has ranged from customer service reps to CEOs. Greatest accomplishment: Helping employees be all they can be.

Organizations
Institute of Management Accountants (www.imanet.org)

Publications
My first book, NATURAL BORN MANAGER, is scheduled to be published in NOVEMBER. As this date draws near, I'll share more information here about how you can PURCHASE a copy online on my website, at Amazon or Barnes & Noble.

Education/Credentials
A graduate With Distinction of the Thunderbird School of Global Management, Ed is a 35-year veteran of organizational leadership. He is a Certified Management Accountant (C.M.A) who has worked in management positions ranging from team leader to senior executive. He has managed as many as 1,000 employees deployed in multi-site facilities and consulted with or managed for both large and small organizations including Bank of America, JPMorgan Chase, E.D.S., PricewaterhouseCoopers, and Sprint Corporation. In addition, Ed is an 8-year contributor to AllExperts.com as a pro bono management expert, advising managers, supervisors, and employees around the globe providing them practical solutions to their everyday workplace challenges. Finally, Ed is an avowed Accountability Manager who strives to learn and educate others about the fundamental truths of management.

   

You are here:  Experts > Business > Management > Dealing with Employees

Questions Answered By Expert  Ed Parr 
In Category  Dealing with Employees

SubjectDate Asked

CO-Workers11/11/2009
  Q: I have some co-workers that are showing up to work drunk and some co-workers sneak drinks into work. ...
  A: Unfortunately, you cannot directly go above your manager’s head to report these problems with your ...
Problem employee10/31/2009
  Q: I supervise an employee who has been with the company for over ten years. She is 48 years old and ...
  A: I’m not a doctor, so take this observation at face value, but it sounds like you’re dealing with a ...
return of investment in HR10/29/2009
  Q: I'm trying to find out a hard fact about how much does investing in hr will influence your bottom ...
  A: Unfortunately, I am not an expert in the field of Human Resource statistics. However, you might ...
FRUSTRATED GM10/28/2009
  Q: My bussines is extensively growing (vegeterian food chain) to fill out managment vacancies for new ...
  A: What a great problem to have :-). Your business is growing rapidly, and you’ve got a GM who is an ...
Employee behavior on my nerves!10/26/2009
  Q: I’m wondering…How would you handle it if your employee continually walked into your cube when your ...
  A: Your employee is indeed intrusive. It’s probably an innocent mistake on your employee’s part. But, ...
touchy payroll issue10/15/2009
  Q: To Whom it May Concern: I work as an independent contractor for a large company in Connecticut. ...
  A: I've not worked in Connecticut before nor am I a labor law attorney. However, I have worked as a ...
Problem Managing my Team10/9/2009
  Q: I hope you can give me advice since I am now totally clueless. I am working for an IT company where ...
  A: Liza, Your instincts are correct. In my opinion, your manager belongs in another line of work that ...
Problem Managing my Team10/8/2009
  Q: I hope you can give me advice since I am now totally clueless. I am working for an IT company where ...
  A: You are not the clueless one here. It is your senior manager! It is your senior manager’s ...
Workplace threats9/26/2009
  Q: My fellow co-worker and I just don't get along. I've tried to be nice but I feel that she resents ...
  A: You must take threats like this from any co-worker very seriously. You did the right thing by ...
Question about how to deal with an opposite sex co-worker who seems to dislike me without a clear reason.9/17/2009
  Q: Ed Parr, I am a 3rd year student at the University of Guelph, majoring in Economics and I have a ...
  A: I’ve received many queries from employees similar to yours. First, I acknowledge and empathize with ...
Webinars on how to get along in the workplace9/1/2009
  Q: Parr, I am producing two webinars on getting along in the workplace (how to avoid in-fighting, ...
  A: Laura, You are most welcome. I'm sure your HR professionals will find the content of my upcoming ...
Q8/28/2009
  Q: I have one more day left to go meet with my site manager. My Alleged point of contact sent a paper ...
  A: Your letter appears factual and objective. The only suggestions I have for it are in two areas. ...
Problem Employee8/5/2009
  Q: I have an employee at my cafe that is a great worker. The issue is she thinks she is the best at ...
  A: The good news is that “she’s a great employee.” However, your great employee is also ...
False Accusations8/5/2009
  Q: and thank you for your time. I work at a relatively large company of about 1,500 employees. A fellow ...
  A: Work is not about saving face, getting even, or exacting justice. It is about finding your JOY. ...
bad vibe with new employee7/28/2009
  Q: I am a manager of a bank. Although I have been a manager for over 10 years, I have only been with ...
  A: Your employee is insubordinate and must be confronted (in a constructive manner) in order to turn ...
your recommended readings?7/24/2009
  Q: You've become my "go-to" guy on stellar management advice. I'm wondering, do you have any particular ...
  A: Nice to hear from you again and thanks for your kind words. First, I believe you will be excited to ...
employees' office policy7/5/2009
  Q: I'm a supervisor of a dozen international employees. I was asked to take over this job only two ...
  A: Congratulations on becoming a supervisor! I am happy for you. Your good fortune is strong, my ...
discrimination6/28/2009
  Q: .to make a long story short, i have nerve deafness in one ear and use a hearing aid at work in the ...
  A: It is clear that your question is one that requires a legal interpretation. Unfortunately, I am not ...
Employee Mistakes6/24/2009
  Q: Several years ago in a training program I was told that businesses in Illinois could not force their ...
  A: Unfortunately, your question is a labor law issue, and I am not a labor attorney. Hence, I am not ...
problem behavior6/11/2009
  Q: First, I must say your answer to the bad egg email was amazing! And I can apply your advice to a ...
  A: Regarding your employee challenge, every workplace has an established decorum for employee behavior. ...
Employee Disrespect5/8/2009
  Q: I am an Office Manager who oversees 6 administrative assistants. The administrative assistants work ...
  A: Your employee disconnect with management is a direct result of the lack of accountability in your ...
Harassment at work and Jealousy5/2/2009
  Q: I have been working at this financial management company for 8 years. It was on recommendation from ...
  A: If after reading this response, you still believe you want to stick it out where you are and do ...
Bad bad egg in my team4/28/2009
  Q: I have a team of approx 10 people and majority of them are very good, respectful and professional. ...
  A: Missy, You are very fortunate that your boss has given you the okay to make a choice. This means ...
Bad bad egg in my team4/28/2009
  Q: I have a team of approx 10 people and majority of them are very good, respectful and professional. ...
  A: You are experiencing a very typical employee response to a newly promoted manager. Like young ...
staff4/26/2009
  Q: How would you communicate cover arrangements to staff to help then understand what is expected of ...
  A: Please give me a little more background regarding your workplace situation. Also, please define for ...
terminated while on medical leave4/3/2009
  Q: I have worked for the hospital for 3 mos, my foot was hurting and my boss told me to go see the foot ...
  A: I will give you an answer based upon my experience in the U.S. Typically, there are three options ...
Gossip/rumors/morale2/27/2009
  Q: We're a small human service agency in a small town. Everybody knows everybody and their business. ...
  A: You are a very fortunate questioner. Why? Because the answer I have for you is one that will ...
Problem me or my team?2/1/2009
  Q: I hope you can help, the problem I have is that I am a Manager in an estate agency, I have had my ...
  A: From your report of how you are dealing with your employees, I think you are being much too hard on ...
Gameroom policy10/30/2008
  Q: Our company (retirement facility) bought a pool/billiards for our residents. Usually, the employees ...
  A: From a management perspective, I would not allow facility employees to use the residents’ billiard ...
anamosity in the salon10/19/2008
  Q: I am on the other end here. I am co-owner of a salon.I started out as a silent partner but seen that ...
  A: First of all, only you can make the decision of whether an employee is necessary for the survival of ...
bosses10/15/2008
  Q: Keep in mind the men my friend worked for was as if she was working for the Mob (she wasn't working ...
  A: Frankly, the only one who can answer this question is your friend because she is the only person who ...
Lying CoWorker10/14/2008
  Q: I am flabbergasted at the thought of leaving a job because I "don't align" with a manager. The liar ...
  A: You probably will see some similarity in this answer with the one I provided to “S. Wallace,” but I ...
Power hungry employee9/15/2008
  Q: There is an employee who is in charge of payroll for the company. She recently was given an award. ...
  A: And, thank you for clarifying it with your answers to my follow-up questions. Based upon the ...
Power hungry employee9/12/2008
  Q: There is an employee who is in charge of payroll for the company. She recently was given an award. ...
  A: Anne, Thanks for your detailed information. I will be happy to answer your question, but I need ...
cheating co worker6/4/2008
  Q: There are three of us in the department where I work. I've been here over 30 years, A has been here ...
  A: I am going to give you the same answer I gave to my darling wife this week, and I hope it gives you ...
employee resignation5/23/2008
  Q: I own a hair salon/ day spa, and the operators are on a split 60 for them 40 percent for the house. ...
  A: I regret your embarassment, but, in these situations, I always recommend you assess before reacting. ...
Generational gap5/1/2008
  Q: We are a small to mid-size manufacturer. A few years ago for various reasons we made the management ...
  A: It sounds like you have hired a KID (Jack) with potential, but you don’t know how best deploy him. ...
Dealing with untruthfull employees4/25/2008
  Q: I am a supervisor in a seasonal buisness that employs approx. 50 individuals. I have always tried to ...
  A: Your experience managing blue collar workers is not unusual. Years ago, I worked in the pipeline ...
Preformance Process4/7/2008
  Q: I am writing about a post that you submitted on 7/31/2006. The answer you gave was very accurate and ...
  A: Dre, Absolutely! Thank you for your kind feedback. Here's my employee counseling process: My ...
Respect1/21/2008
  Q: I recently was promoted as a manager within my department. Therefore, the associates that I worked ...
  A: Congratulations on your promotion! I regret there is no magic bullet for the vast majority of ...
Problems with employees1/20/2008
  Q: Ed, by reviewing your experience, I am positive I will get the response I need to help deal with an ...
  A: Wow, what a toxic work environment you describe! I’m afraid I am at a loss to explain your ...
Upcoming management monsters1/19/2008
  Q: I have been in management for only five years. I like to motivate in a positive way. Needless to ...
  A: Hey, 5 years is an eternity for a manager :-). I would bet that you are a very capable manager who ...
Good book for new manager?1/2/2008
  Q: So here's the deal--it looks like I'll be getting a new job as a manager of a group of no more than ...
  A: Congratulations on your promotion! I celebrate your success. And, thank you for your question. As ...
Promoted from within team10/11/2007
  Q: A few months ago I was promoted from a team member, to the team manager. The team has 7 staff ...
  A: This is the first test of your mettle (of many to come) as a manager. You have to love working with ...
1st Amendment9/26/2007
  Q: I have a question as to the legality of a boss telling an employee she cannot speak to another ...
  A: Leigh, Thank you for your question. I am unaware of any 1st amendment rights that trump a ...
question8/30/2007
  Q: I will briefly and simply try to explain for you my story, and I hope that you will be able to ...
  A: The truth is that if Hatem is unwilling to explain to you why he won’t hire you, you have no ...
Is that possible?8/28/2007
  Q: I have been working for the same national public institution for many many years. In the last 3 ...
  A: I understand your frustration and that of your coworkers. The answer is YES! However, only her ...
Hard worker, but horrible attitude8/20/2007
  Q: I am newly appointed as a manager in small department of a larger business (food service- so ...
  A: Here's that counseling methodology you requested. This counseling procedure is time consuming, ...
sir8/20/2007
  Q: what can be done with employees who doesn't listen to what the boss man says?
  A: This is a common problem for managers in general. I recommend my 3-step employee counseling ...
Hard worker, but horrible attitude8/19/2007
  Q: I am newly appointed as a manager in small department of a larger business (food service- so ...
  A: Unfortunately, some employees have emotional problems that cloud their otherwise excellent ...
BOSS AND CO-WORKER TELLING LIES ON ME7/22/2007
  Q: I WORK AS A DIETARY AIDE (2MONTHS) MY BOSS CALLED ME IN THE OTHER DAY AND TOLD ME A CO WORKER ...
  A: This sounds like a very frustrating situation. It also sounds like it’s a bit crazy there. You are ...
co-worker3/26/2007
  Q: what is the correct name for an individual who always makes out that they have done all the work ...
  A: Mark, Thank you for your follow-up question. As distressing as this seems to you, it is a very ...
co-worker3/25/2007
  Q: what is the correct name for an individual who always makes out that they have done all the work ...
  A: Yes, he/she is a familiar player in my past life and in almost every work environment on this ...
Team Playing Issues3/7/2007
  Q: "I have a little problem I’m hoping you can help me with. It’s about a group of colleagues that have ...
  A: This part of your description perplexes me: “Sales is getting the client and he’s your “baby” and at ...
Not promoted - new boss from outside12/14/2006
  Q: Situation: My boss wasn't promotable so I can't move up. I'm moving to a new job where I will be ...
  A: This situation happens a lot more than you would think because organizations often lack confidence ...
Taking over a new team10/13/2006
  Q: I will shortly take over the responsibility of an existing and very complex team. One of the ...
  A: And, congratulations on your promotion to Director! This is an exciting opportunity for you to ...
termination while under doctors care and before prbationary period is up9/29/2006
  Q: I was employed by this company before and became ill so I had to quit about a year ago. Recently I ...
  A: Laura, Thank you for your question. I understand your frustration. Consider for a moment that this ...
Employee motivation9/29/2006
  Q: Could you please advise the concept of motivation and also how to motivate employee that do not ...
  A: You are correct to assume that financial awards can only go so far to motivate employees regardless ...
Employee Attitude Problem9/28/2006
  Q: Ed, Thank you for your feedback. Your response calls for a two week follow up period, after which ...
  A: Tim, Just one more point on this topic. When you have problem employees, you ask yourself the ...
Employee Attitude Problem9/27/2006
  Q: I have an employee who's responsibilities include both reception/office admin work, and also data ...
  A: I believe your Admin’s “moodiness” is passive aggressive behavior. That is, she is unhappy with ...
Taking over a new team9/17/2006
  Q: I have recently started employment as a team leader at a very high brow company in the UK. I have a ...
  A: From what you describe in your note, I think you have a good start on your new career as a manager. ...
motivating employees9/6/2006
  Q: im in the fast food industry and have been for a time now. Promoted to a higher voulume store with ...
  A: Your last sentence provides the answer to your question. You apparently did not replace all of the ...
bad egg8/4/2006
  Q: I have a full time employee of several years whose attitude has suddenly gone sour. Shows up at ...
  A: Employees do go bad sometimes. Yes, there are excuses, but the bottom-line is that you must fulfill ...
problem employees7/31/2006
  Q: I am in my second year of management at a group home for adults with developemtal disabilities. I ...
  A: I agree that the ¡§employee spy¡¨ idea is unethical. We can deal with this problem in a more ...
Dealing with unruly staff7/1/2006
  Q: I consider myself as flexible and easy going supervisor but my patience is wearing out towards a ...
  A: You have a problem employee. The best approach is a business-like objective assessment of your ...
dating6/22/2006
  Q: I met this guy from my school a couple months ago. Now that summer has started we hang out quite a ...
  A: This is not the kind of question I typically answer. However, because I have two daughters of my ...
how do i handle a Diva contract worker?3/20/2006
  Q: I own a hair salon. Been in biz for 3 months, and worked with the Diva for over a year. Diva ...
  A: In as much as your Diva is your client (you lease your chair to her), she has no obligation to ...
organizational issues?3/10/2006
  Q: I work in a small IT company with 14 employees. Last year we hired 5 additional people, this year we ...
  A: Yours is a small company; so, I will keep my answers short and simple. At this stage, you do not ...
individual employees' place in company2/9/2006
  Q: Here's the brief story: After receiving an estimate on damage to my car, my $500 deductible was ...
  A: Not to worry. Consider that the insurance company sets it employee salary and bonus budget ...
Managing Friends2/4/2006
  Q: I was recenltly promoted to a supervisor position at my job. Many of my employees have become close ...
  A: This is a common concern among managers of all levels but it is particularly challenging for new ...
backstabbed by my manager8/13/2005
  Q: I have been working for a large organization for over 2 years as a key employee.. had great success ...
  A: I have to assume from your summary statement that the new job with the same company is still yours ...
step-by-step approach for terminating employees7/25/2005
  Q: I have a problem employee who wants my job. I have verified this with other co-workers. I have ...
  A: Let me try to answer your last question first. Why would an employee resort to such bizarre asocial ...
about staff5/18/2005
  Q: I am 23, working as supervisor in a computer data entry firm. there are 17 staff members under my ...
  A: Your problem is fundamental to the challenge all managers face: How to get employees to follow your ...
Employee In-fighting8/24/2004
  Q: We have two strong-willed, vocal employees from the same Division within our agency working on a ...
  A: You've got quite a challenge on your hands. I do not believe your sitting them down together will ...
WORKPLACE BACKSTABBING AND RUMOR MILLS7/20/2004
  Q: ED, I AM NEW TO THE MANAGEMENT WORLD. I HAVE ABOUT 37 EMPLOYEES AND 50% ARE DOING 90% OF THE WORK. ...
  A: Backstabbing and Rumormongering among employees are just symptoms of bigger problems. There is ...
back biting...............7/8/2004
  Q: Back biting or talking behind the other persons back...unecesary and unplesent. can you advise on ...
  A: Backbiting among employees is just a symptom. There is something more fundamentally wrong with a ...
improving factory production6/29/2004
  Q: I am a partner in a small company in Nothern Thailand. We design and manufacture decorative ...
  A: According to well-known expert and author on employee motivation, Aubrey Daniels, the only way to ...
supervisor not being fair5/7/2004
  Q: [Very sorry this mail is long, but pls try to answer which ever you can, it would be greatly ...
  A: This level of detail helps me to better understand all of the issues affecting you and your ...
hello Ed Parr At first we...3/20/2004
  Q: At first we must thank you for your atention. We are working in a reseach institute in a field of ...
  A: Before I attempt to answer your question, I need to ask some questions of you to help clarify your ...
handling a problem employee / forcing management to do something3/4/2004
  Q: -I work in skilled trades (tool& die repair)in a 300 employee union stamping plant serving the ...
  A: Bill, If this response seems late, it's because the AllExperts system somehow did not notify me of ...
handling a problem employee / forcing management to do something2/25/2004
  Q: -I work in skilled trades (tool& die repair)in a 300 employee union stamping plant serving the ...
  A: Man, do I feel your pain! I am sure this is a huge burden to you and your teammates. It is a great ...
Dear Ed; I have been asked...1/12/2004
  Q: I have been asked to write a letter of refenence for a person who worked for me. This person was an ...
  A: It is important for managers to reward their good employees with a reference. However, be aware ...
Inappropriate or illegal?12/1/2003
  Q: Greetings Ed. I am also an expert here, in the massage therapy catagory, but I am in need of some ...
  A: and thanks for volunteering on AllExperts. All right, let's first get to your questions: 1.) Is ...
promotion - inheriting difficult staff10/7/2003
  Q: I am getting a promotion from a supervisory to management position and noone in my department except ...
  A: First of all, CONGRATULATIONS on your promotion! From the information you've provided, I think your ...
Employee Relations10/1/2003
  Q: I have a manager and a clerk under my supervision. The clerk is constantly coming to me complaining ...
  A: Your clerk employee is engaged in what I term “hierarchy hopping.” This is an inappropriate way of ...
Attitude7/23/2003
  Q: Ed, I am a shift supervisor for a business forms printing company. I have a young press operator ...
  A: Immaturity is a very common problem in the modern workplace. Baby boomers are moving rapidly into ...
Shemej.v.m, Bangalore-54,...6/2/2003
  Q: Shemej.v.m, Bangalore-54, India. 1st June, 2003 Dear sir, Sir, automising any organization will ...
  A: v.m.: Thank you for your question. Unfortunately, I am not an expert in school administration ...
Lying Co-worker5/24/2003
  Q: Parr, I work in a small retail store office with two ladies, J and M. We recently had an event ...
  A: Wallace: Thank you for your question. Problem co-workers exist in all kinds of jobs. Your ...
Management book?4/9/2003
  Q: I will be taking a position with a new company as an overall operations manager. It will be my ...
  A: You will very likely interpret my suggested book as a bit odd. However, if you do take the time to ...
Help1/28/2003
  Q: What do you think about my letter below which I faxed to a client? I sent it because I am ...
  A: $47,000.00 is a big number in any company's financial circumstances, so, YES, I think it is time to ...

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