Please explain about e-commerce. What is the impact of e-commerce in the world customer market ?

E-business (electronic business) is the conduct of business processes on the Internet. These electronic business processes include buying and selling of products, supplies and services. servicing customers,  processing payments, managing production control, collaborating with business partners,  sharing information, running automated employee services, recruiting,  and more related activities. But I will include business through TV also as e-business.


In 1998, IBM (International Business Machines) , with its agency Ogilvy & Mather, began to use its foundation in IT solutions and expertise to market itself as a leader of conducting business on the Internet through the term "e-business." Then CEO Louis V. Gerstner, Jr. was prepared to invest $1 billion to market this new brand. After conducting worldwide market research in October 1997, IBM began with an eight-page piece in the Wall Street Journal that would introduce the concept of "e-business" and advertise IBM's expertise in the new field. IBM decided not to trademark the term "e-business" in the hopes that other companies would use the term and create an entire new industry. However, this proved to be too successful and by 2000, to differentiate itself, IBM launched a $300 million campaign about its "e-business infrastructure" capabilities. Since that time, the terms, "e-business" and "e-commerce" have been loosely interchangeable and have become a part of the common vernacular.


Revenue Model :  Have a product or service. Identify the target customers. Offer the product. Generate revenue through electronic payments (Credit card, Bank to Bank transfer).

E-Commerce : Electronic commerce uses technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems.

Security : E-Business systems have greater security risks than traditional business systems, therefore it is important for e-business systems to be fully protected against these risks. Large number of people have access to e-businesses through the internet than would have access to a traditional business. Customers, suppliers, employees, and numerous other people use any particular e-business system daily and expect their confidential information to stay secure. Hackers are one of the great threats to the security of e-businesses. Some common security concerns for e-Businesses include keeping business and customer information private and confidential and keep the  integrity of data.

Some of the methods of protecting e-business security and keeping information secure include physical security measures as well as data storage, data transmission, anti-virus software, firewalls, and encryption.

IMPACT :  The quantum of impact is very great. They show the product. All its features. And even a trial on the screen. It is a live competition to all traditional retail marketing.

In a traditional physical buying, one can directly see the product, touch, feel and practically test use the products. The show room personnel will support your trials and clarify any doubts.
But in an e-business, the product and the features are limited to a vision on the screen. You cannot physically touch and see the products. The persons behind, provide a pre-recorded explanations (may be exaggerated and attractive).

EXPERIENCE : Buying books were satisfactory. In other products many buyers were cheated. They receive something different and of bad quality, than what they have seen on the screen. E-Business is also source for cyber crime, to make money by brain washing the customers to buy products Rejected, Used and gone bad  


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Basically a B.Sc (Physics) from the University of Madras, India. Started the career in production engineering under German and Italian experts. MBA in Management from IIM, Ahmedabad (India). Ph.D (Management) from the University of Bomaby (the first ever awarded in this subject). Headed the computer centres of Multi nationals; "Data Processing expert" of the Commonwealth, London (To implement World Bank and UNDP Computer softwares); "Consultant Adviser" to the Caribbean Development Bank (CDB), Barbados. Associated with Nobel Laureate in Economic Science-1979, Arthur Lewis (Past President of CDB) & 4 more on his introduction. Visiting professor to many universities. A Trained ISO 9001:2000 Quality Auditor. Over 40 years of combined experience in Accounts, Computer Software, Economics, Engineering, Management, Science, Technology, Research & Development and Qulaity systems. Author of over 60 Application Research papers. Currently a free-lance consultant in ISO Quality Systems, Socio-Economic development acceleration, Innovative software designs. Can answer any question in Theoritical/Applied-economics with an in-depth and innovative dimension. I DO NOT ANSWER : 1. STATISTICAL data & analysis. 2. PRIVATE questions, as they do not appear for PUBLIC view & search 3. Examination & Project report oriented questions. Website


Experience in the area Over 40 years in Industrial, Service and Economic development sectors. Socio-economic development oriented expertise (1982-86). With Commonwealth Fund for Technical Cooperation, London as a "Data Processing Expert". With Caribbean Development Bank, Barbados (UNDP,World bank set up) as a "Cnsultant Adviser". See "" and "". National & International awards. R & D Author at and

Intellectual Consultants. A proprietory Research and Development unit under the theme "Innovation. Information & New Concepts"

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See full details at (1) D.Litt in Computer Science - 1983. World University, USA. (2) Ph.D - 1975. First management doctorate awarded by the University of Bombay, India, after the inception of the subject. (3) MBA 1966. IIM, Ahmedabad. India. First batch. 4) B.Sc - 1959. Physics. University of Madras, India

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