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Electrical Wiring in the Home/Underground power line to house problem



Today half of the power went out in my house (new home, 2 years old). None of the breakers were tripped and resetting them didn't help. I called the power company and they came out to look. The meter had no numbers on it but the voltage was fine they said. They checked the power box down the street and that was fine also. The 2 main power supply wires in my breaker were also checked. One read 123 (volts?) and the other was only 7. The tech said it was a problem with the meter and he'd replace it. Then he came back and told me that it was a problem with the underground line running from the power box on the street to my house. He said 1/3 of it wasn't working and that I'd have to have an electrician look at it and replace it. For now, he said he installed a "power saver" to run my whole house off of only one line. Is this an expensive problem (how much) and what all needs to be done? Are they going to have to dig up the entire line from my house to the box that's way down the street? Shouldn't this be the power company's responsibility or whoever installed the faulty line in the first place? I don't understand electric at all and would really appreciate some advice!

Thank you.


Here in the US or at least in my State of NJ the Power Company is responsible for the underground line that comes from their transformer (power box) to the house (your meter).

Who ever does the repair shouldn't have have to dig up the entire line, just find the spot where tha cable has "faulted" and fix it. But it will take time to find it first, then you have to dig down to it and fix it. Finding it is the biggest challenge but they make special equipment for that.

You can call the utility and ask them directly who is responsible and you can call your version of "Board of Public Utilitys". In the US it goes by State. Hence, "State Board of Public Utilitys" They keep an eye on the Utilitys to make sure they are treating the public fairly. So definitely give them a call and let them know what is going on. The rules on this may be different in Canada but I doubt it.

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Licensed Master Electrician (32 years) 6165B Contractor in Closter New Jersey with 40 years total experience in Residential - Commercial - Industrial work. Emergency Service - General trouble shooting and repair work - ONAN & GENERAC generator installation - Paddle fans - Kitchen & Bath exhaust fans - AC lines - Smoke detectors - Telephone lines - Cable TV lines - Computer network cabling - Exterior lighting - Recessed lighting - Security lighting - (200 - 150 - 100 amp service up grades) - Electric Heat - New circuits - New appliance hook ups - and more ! FREE ESTIMATES 201-358-1552 Fully Insured


Licensed contractor in Closter New Jersey.

"The Frank Williams School of Electrical Construction". My dear old boss is 100 ! and still going God Bless him. I started working for "Tenafly Electric" right out of high school at 19. He was tough but I learned more working for him in 8 and half years than most guys. We did mostly industrial work while doing some commercial and residential so I was fortunate to be exposed to all 3 areas of electrical construction. The guys I worked with were all good guys and I stay in touch with some of them still. Most of us went into our own buisness's which says something about the caliber of the guys I worked with. We had some interesting clients : Wella Corp. of shampoo fame, Farah Fawcett etc, I didn't buy shampoo for 10 years. It was a great place to work. Pan Am the former airline just before they went under, another great place to work, nice clean environment. C&C Metals, the largest button manufacturer in the US at that time, a not so clean environment but a very interesting place to work, lots of machine's cranking out buttons of all kinds but you had to be on your toes, it was a potentially dangerous place to be . All kinds of action going on around you.

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