Expert: Lorry - 10/23/2009

Question
QUESTION: Hi Lorry,
The problem is I click on my email page, I see my page already logged in, and in a second I get kicked off.
I know it’s not the site because I can access my email account with another computer.
I downloaded all updates but it didn’t make a difference.
I uninstalled and reinstalled my security, Norton 360.
I’ve restarted after every time I did something.
I don’t know that much about computers.

Intel R Core 2 CPU
Windows XP
Media center edition
Version 2002
Service pack 3

Any ideas as to what I can try next?
Thank you,
Randy


ANSWER: Hi Randy,

Even though you have Norton 360 installed, try this.

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware  from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Actually I would try using Malwarebytes first, make sure youupdateit before running a scan.

Hope this helps!
Lorry

---------- FOLLOW-UP ----------

QUESTION: Hi Lorry,
it doesn't eem to want to run. in the bottom left it says
error on page.
Randy

ANSWER: Hi Randy,

Which is giving you the error, Symantec or Malwarebytes? Is it giving any error number, what does it say exactly or does it just say error on page?

In Internet Explorer, goto Tools, Internet Options, under the General tab click Delete under Browsing History, in the next window check Temporary Internet Files, Cookies, and History, click Delete.

Let me know if that helps,
Lorry



---------- FOLLOW-UP ----------

QUESTION: Hi Lorry,
It finished running, I clicked the finish button, the computer restarted, and it's taking a long time to start.
It checking file system on C.
It's on stage 5 of 5 and 21% done.
Before it restarted it said a virus found in memory. This restart is taking almost an hour now. Is this normal?
Thanks,
Randy

Answer
Hi Randy,

Sounds like Windows is running the check disk tool, if there is a problem with the hard drive it will let you know, it could be running also because Windows wasn't shut down properly. Yes, it is normal for check disc to take awhile - sorry about that.

As mentioned in the earlier answer, try running the Symantec free scan again or download the trial ware, check for updates and then run a scan. By using the trial Norton AntiVirus should remove the virus for you.

Once you get Windows clean, keep Norton 360 up to date and run a scan once a week.

Let me know what happens,
Lorry