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Email/email is different on screen


hello, i use "Windows mail" (not live mail, just regular windows mail) this is really very weird, was away on vacation and when i returned and started up my desktop computer for email, the emails that i am receiving in, the type is all kind of pixilated, (kind of hard to explain as it is not exactly pixilated) but it does not look like solid letters, each letter is kind of broken. also when i make a # it looks ok at the other end of the email but what i see on the screen is similar to the # but it only has one horizontal line & 2 vertical lines. at first i thought maybe something with my screen monitor, but this is only in my email, not in word or any other program. again this is really weird, but hope you might be able to help me ! starting to drive me crazy !

Hello June!

Thanks for your question!

So I suppose something on your windows mail is broken. I would repair it if I was at your place.

Unfortunately I have no idea which windows version you are using, as this could be Windows Vista, Windows 7 or Windows 8.1

So if you have Windows Vista, check here:

See How to Backup and Reset Windows Mail

Also backup beforehand, that is also described down that page.

I am not giving any warranty that it works as I have never used Windows Mail myself.

If you use Windows 7 or Windows 8.1. Windows Mail is Part of Windows Live Essentials which should be uninstalled in ADD/REMOVE programs in control panel and reinstalled again:

Hope this helps!
All the  best!


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Joerg Droege


I did an education as a Management Assistant in Informatics, I am using the Opera browser since year 2000 & the M2 email client since 2004. I will do my best to answer also other email related questions and email client settings related, etc. But please no Outlook or Outlook Express questions, since I do not use that. (But if you really want to ask in that field, I will sure do try my best to answer your question nicely and correctly anyway :) ). This includes but is not limited to web based email or whatever comes to your mind.


I am a Management Assistant in Informatics education which was done under the control of the CCI (Chamber of Commerce and Industry). And had to solve various PC, email and other related problems. Using computers since 1990.

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