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Excel/Calculating number of times a value appears

Question
QUESTION: The situation is a call center with employee A, B, and C.  Each employee uses a certain type of solutions to answer the call.  How can I automate the process in calculating the number of calls each employee makes and the number of unique solutions used by each employee.  I have a list of over 200 employees so if there's a formula or a way to automate the process that would be great.

See table below.

Employee   No. of calls   No. of unique solutions used
A          5       4
B          4          3
C          3       2

Raw data
Employee   Solution
A          1
A          1
A          3
A          2
A          6
B          2
B          3
B          4
B          2
C          2
C          4
C          4

I would start with a pivot table.  You might need to add a dummy column to get the unique solutions count next to the number of calls.

If you need an example, send your file to twogilvy@msn.com

--
Regards,
Tom Ogilvy

---------- FOLLOW-UP ----------

QUESTION: Hi Tom,

Thanks.

Michael

Michael,

I am having no problems receiving email - as an example, I received notification of this "question".  Was the attachment a multi-megabyte file.  Perhaps just sending a representative file would be sufficient.  twogilvy@msn.com

--
Regards,
Tom Ogilvy

Questioner's Rating
 Rating(1-10) Knowledgeability = 10 Clarity of Response = 10 Politeness = 10 Comment Thank you so much Tom. Your solution worked perfectly!

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Tom Ogilvy

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Selected as an Excel MVP by Microsoft since 1999. Answering Excel questions in Allexperts since its inception in 2001. Able to answer questions on almost all aspects of Excel's internal capabilities. If seeking a VBA solution, please specify that in your question itself so I give you the answer you want. [Excel has weak protection - if you are distributing an application, I don't answer questions on how to protect your project from your users.]

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Master of Science (MS) degree Operations Research (ORSA)

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Microsoft MVP in Excel.