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Excel/Calculating number of times a value appears


QUESTION: The situation is a call center with employee A, B, and C.  Each employee uses a certain type of solutions to answer the call.  How can I automate the process in calculating the number of calls each employee makes and the number of unique solutions used by each employee.  I have a list of over 200 employees so if there's a formula or a way to automate the process that would be great.

See table below.

Employee   No. of calls   No. of unique solutions used
A          5       4
B          4          3
C          3       2
Raw data      
Employee   Solution   
A          1   
A          1   
A          3   
A          2   
A          6   
B          2   
B          3   
B          4   
B          2   
C          2   
C          4   
C          4

ANSWER: Michael,

I would start with a pivot table.  You might need to add a dummy column to get the unique solutions count next to the number of calls.  

If you need an example, send your file to

Tom Ogilvy

[an error occurred while processing this directive]---------- FOLLOW-UP ----------


I tried to send you the attachment but I received an delicery error. Can you please confirm that your address is working.




I am having no problems receiving email - as an example, I received notification of this "question".  Was the attachment a multi-megabyte file.  Perhaps just sending a representative file would be sufficient.

Tom Ogilvy

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Tom Ogilvy


Selected as an Excel MVP by Microsoft since 1999. Answering Excel questions in Allexperts since its inception in 2001. Able to answer questions on almost all aspects of Excel's internal capabilities. If seeking a VBA solution, please specify that in your question itself so I give you the answer you want. [Excel has weak protection - if you are distributing an application, I don't answer questions on how to protect your project from your users.]


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