Excel/Calculating number of times a value appears
QUESTION: The situation is a call center with employee A, B, and C. Each employee uses a certain type of solutions to answer the call. How can I automate the process in calculating the number of calls each employee makes and the number of unique solutions used by each employee. I have a list of over 200 employees so if there's a formula or a way to automate the process that would be great.
See table below.
Employee No. of calls No. of unique solutions used
A 5 4
B 4 3
C 3 2
I would start with a pivot table. You might need to add a dummy column to get the unique solutions count next to the number of calls.
If you need an example, send your file to email@example.com
---------- FOLLOW-UP ----------
QUESTION: Hi Tom,
I tried to send you the attachment but I received an delicery error. Can you please confirm that your address is working.
I am having no problems receiving email - as an example, I received notification of this "question". Was the attachment a multi-megabyte file. Perhaps just sending a representative file would be sufficient. firstname.lastname@example.org
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