Answers by Expert:
I have provided first hand support since `95 for Microsoft Office majoring in Word and Excel - support for all versions from 2 onwards. I'm based in the UK, so please allow for time differences when asking me questions from other parts of the world!
My background is in the insurance industry and call centre areas, but have been called upon to provide many varied solutions.
I'm educated to UK A level standard, but as I left school some 30 years ago that is rather irrelevent - university of life has provided more of a background!