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You are here: Experts > Health/Fitness > Women's Health > Family, Internal Medicine, General Medical Questions > establish and maintain professional relationships
Expert: Robert Borucki - 10/31/2009
Question
Hi Robert,
Please, how to establish and maintain professional relationships and effective communication with parents and other family members of our children
The Question is as following:
Task 1: Establish positive relationships with family members
Task 2: Share information about children with family members and other interested parties
Task 3: Respond to family members’ concerns
Task 4: Support a diverse range of families
Task 1: Establish positive relationships with family members
The Singhs have recently moved to Summerville. They wish to enrol their son, James who is four years old in our centre. Mr Singh has made an appointment to visit our centre next week and find out more about our services. I will be away and I want you to meet him and answer his queries.
In preparation for this meeting with him, I want you to jot down strategies and ideas to ensure that we establish a positive relationship with him and lay a good foundation for future interactions.
Here are some questions:
1. What will you do to ensure that a welcoming atmosphere is created for Mr Singh’s visit?
2. How would you introduce yourself to Mr Singh and outline your role at our centre? How will you show him our facilities?
3. What strategies would you adopt to develop his confidence in our service and enable him and his family to actively participate in his child’s experiences after he has enrolled at our centre?
Task 2: Share information about children with family members and other interested parties
You need to be clear about how you will share information about children’s progress with their family. Please answer the following questions:
1. How will Mr Singh be informed about his child’s participation in your centre’s programs and how often will this happen?
2. What is a centre’s policy regarding collecting and recording information relating to children’s progress at the centre and communicating this to parents?
Task 3: Respond to family members’ concerns
Mr Singh makes the following requests:
His family are vegetarians and James does not eat meat
The family are concerned about sun exposure
He does not want his child to play in a group which has girls
He does not want his child to participate in “Girly” activities
He would like consistency with home and wants the service to smack James when he misbehaves
How would you listen and respond to each of the points raised by Mr. Singh
Task 4: Support a diverse range of families
Let us revisit task 3.
In that task you indicated how you would respond to a range of requests from Mr Singh.
For this task indicate how you would ensure that you have demonstrated the following skills in your interaction with Mr Singh. You could cover each question in 5 to 10 lines.
1. Communicating information in a appropriate way.
2. Ensuring that your communication is appropriate to the age, linguistic background of the individual/group.
3. Using verbal and non-verbal communication styles, as appropriate.
4. Communicating the final decision clearly to all involved.
Thank you for your help Robert
Regard Emma
Answer
Usually, I answer medical questions in this forum.... I see the psychological aspect here, but I think you want more of a marketing, or sociology expert here in order to get ideas on how to present and interact with a new client....
Sorry I couldn't help more.
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