AboutRich Mihalic Expertise Can answer private industry questions concerning how to do business with local, state and federal government buying activities. How to register with the CCR and provide various Internet sites for companies to browse to seek bid opportunities. Can also provide companies with how to obtain federal and military specs & drawings. In addition, federal credit card purchasing and Electronic Fund Transfer. Can assist minority and woman-owned businesses with how to become certified wioth the state of PA.
Experience
Past/Present clients Currently serve nearly 500 companoies in the eight counties of NW PA
Expert: Rich Mihalic Date: 2/25/2008 Subject: Claims department outsourcing
Question Hi, I am not sure if you will be able to help me but I am in the middle of writing an essay titled "The benefits of a UK car insurance claims department moving to Canada". The department I work in is outsourcing there and I want to know if there is any main benefits that will come from this move.
Answer Hi, Richard: Thanks for the question. The first obvious benefit is, by having a claims department in Canada, responding to your clients accidents and claims would be much faster. This would also be helpful when advertising to attract new customers. People like to know that their agent is close by and quickly able to respond should the need arise. You might want to do some type of benefits analysis based upon a growing number of customers because of the move. I would also look at a cost to benefit ratio and run a cost analysis on what it currently costs your company to do business there versus what it will cost by having your claims department actually move there. Good Luck!
