Fitness Equipment / Exercise Machine Repair/Octane Q45 error code err3

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Question
My Octane Q45e now has a constant err3 displayed. I unplug the unit to reset and when I do, seems like the stride motor groans and then goes right back into err3. Is the problem a bad stride motor and if so, how do I determine which one is bad? Are there instructions anywhere or a you tube video available which explains how to replace motor? And finally, where is a good inexpensive site to buy a replacement motor?

Thanks in advance for your help!!!

Answer
http://www.fitnessrepairparts.com/equipment/Select/15870/Octane/Q45-TITANIUM-Rev
The first link above is to a part list for what I believe to be your machine, and the link below is directly to the stride motors (left and right are different).
http://www.fitnessrepairparts.com/cart/ViewItem/56000316
http://www.fitnessrepairparts.com/cart/ViewItem/56000317

To determine which motor is the problem and if the motor or something else is the problem, you'll need to remove the covers. If you hear a noise, you'll probably be able to determine which motor the noise is coming from. An automotive stethoscope can assist in hunting down the noise if necessary.

Using a volt meter, if the motors are receiving voltage, but not moving the motor is either bad, or there is something binding that is keeping the motor from moving.

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Jeremy

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As a parts expert at FitnessRepairParts.com I can answer questions related to replacment parts for your equipment and assist in narrowing down your issue to which part(s) might correct your problem.

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13 years of fitness equipment experience from a repair perspective as a field technician and parts expert.

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Factory trained technician by several major manufacturers.

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