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About Carol Blaha
Expertise
Flooring questions: Specification, Warranties, Inspections, Product Knowledge, Enviromental Issues
Experience
I have been in the field 25 years, first as a specifier, then retailer and currently manufacturer representative on contract with 8 manufacturers, independent inspector and conduct moisture testing. Founding board member of the CO Chapter, US Green Building Council
Organizations
WFCA (World Floor Covering Association), NTCA (National Tile Council America) SCRT (Society of Cleaning & Restoration Technician), ASTM F60, (Environment) and F06 (Resilient Floor)
Publications
Colorado Real Estate Journal, Smart Buildings
Education/Credentials
MBA, CTC (Certified Tile Consultant), RRT (Carpet Repair & Reinstallation), CCT (Carpet Cleaning Technician, ISSI (Substrate Inspection) and completed coursework for Independent Ceramic Tile Inspector, Hardwood/Laminate Inspector and Senior Carpet Inspector. Scheduled to complete Independent Resilient Inspector in April.
Awards and Honors
Multiple Awards for Salesperson of Year and President's Club
Past/Present Clients
Clients include Fortune Co's to mom and pop
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You are here: Experts > Style > Interior Decorating > Flooring and Carpeting > Defective carpet...
Expert: Carol Blaha - 11/10/2009
Question
I purchased and had installed from a leading home improvement store beginning with an "L" what I believed to be a good quality Berber carpet and pad in three large rooms and a hallway. After the first vacuuming, I noticed some of the fibers pulling up and where the seams are unraveling. The installer came back and said it was a carpet defect. The store than said that they had some problems with the manufacture with inconstant quality. the final decision came as the glue that binds the top layer and bottom layer (sorry, don't know the lingo here) is coming apart. In one area they simply tugged and the entire thing came apart. I'm being told that the store would reinstall the carpet, but I need to spend another $2000 to move/store/remove furniture, large antiques, piano, etc. out of the house. They state the manufacture is not responsible for any incidental damages and only replaces the carpet (only - not install or reinstall) if it is returned to them. Have you ever run across this situation and can you offer any advice/suggestions on what to do? This seems absurd. thanks, Jim
Answer
It's called delamination-- the glue that bonds the primary to secondary back.
The manufacturer typically sends out an independent rep- as myself. We do a report of finding and send to manufacturer. Installers are not used because they are biased. The carpet is not sent back to the manufacturer. Why would they pay for shipping back a ton of garbage? At best, they'd ship back a sample so the manufacturer can verify the claim. Most likely, when the dealer filed the claim they pulled the batch and found it consistent with leftover stock and authorized the claim.
Most manufacturers do pay for the installation. They do it by giving the dealer an allowance for the first install. Who is the manufacturer and style? I can look up the full text of warranty. That is only an issue if they are going to charge you for installation--which you don't say you are. But, in most cases, the store is reimbursed and does not have to pay for this out of pocket.
Unfortunately, the part about them not paying for incidental damages is correct. You may want to check with your insurance co?? It'll be stated on the warranty exactly is covered.
You may also want to ask them-- what if this happens again?
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