|Rating(1-10)||Knowledgeability = 10||Clarity of Response = 10||Politeness = 10|
|Comment||Thank you Carol! I did call the company, and had an interesting response. The first associate was very empathetic, and said if there was a question she didn't want me to even try and offered to send another. I told her it was still cold, but she didn't offer whether they were sent out frozen or not. She really didn't want me to eat it. Since I didn't have the information she needed to look up the order, she said she couldn't order another one for me. After I called my husband at home and got the info I called back and got a different associate who, let's just say was not in the holiday spirit and asked me "What do you want us to do about it." In the end, I hope they took notes about clearly marking food products, but ultimately the customer service was wonderful - it was an $80 ham! Ans although you answered me right away, I didn't check my email until today - I already threw out the ham. Thank you so much, Carrie|
I can answer questions on home food safety, sanitation and home food preservation.
I am a former Extension educator, nutrition, wellness and food safety, having retired August 1, 2010. I am a food safety instructor for the Illinois Department of Public Health, a ServSafe Instructor/Proctor and have my own company, Safe & Savory Solutions, Inc - www.safeandsavorysolution.com
National Extension Association of Family and Consumer Sciences (Past President and current Historian), St. Louis Culinary Society.
BS - University of Illinois MS - Southern Illinois University at Edwardsville