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Ford Repair/misdiagnosis, and refusal to refund money


Recently, I took my car to a repair shop for one specific bucking problem problem.
The shop called me and informed me that they had found the problem, the. radiator needed to be replaced, and the transmission needed flushing. the total for the work was $691.00
I approved the work to be done, and came back to pay for and pick up my car when it was done.
Immediately after getting on the road, the car began doing exactly the same problem.
I brought the car back, and retrieved my old radiator.
Upon examination by another shop, the radiator was in fine shape.
The manager of the shop has denied my request for a refund of the work done, nor will he consider
applying the previous charges to the new work that he now says needs to be done. he is now saying he cannot even find the problem because the car is not registered.
In summary, he misled me to believe that the previous work done would solve the problem, that is why I approved it,
and upon pickup, and after payment, the problem was still there, meaning he mis-diagnosed the problem and
charged me for something I did not need.
So my question is, what are my rights, in this situation? and what should be my course of action?
Thank you very much,
Christa Wu

if you can get a second shop to confirm the radiator was o.k. and confirm the problem you were having is still exsisting then small claims court. this is getting to be a very common problem by under-trained technicians. Most judges will appeal to your side, on that note- if the first garage see's a court letter to appear or that you are going to take them to court- usually they give in pretty easily.. keep me posted

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I can help you to answer most vehicle questions dating from 2000 and on. cars and light trucks relating to ford electrical. air conditioning, heating, brakes, steering and almost all driveabilty concrns. I am well versed in the area of Fords new sync/ford and lincoln my touch systems.


I have worked for Ford for the last 15 years and recently received my master technician status.

Ford master tecnician. Ford certified in steering, suspension, brakes, climate control, electrical and driveability concerns. light transission concerns. as well as certifed in Fords new sync/Ford/Lincoln mt Touch systems

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