|Rating(1-10)||Knowledgeability = 10||Clarity of Response = 10||Politeness = 10|
|Comment||Mike - thank you so much for the info. I do like the door and now I won't worry needlessly that it was a mistake about the panels and is normal. The door works like a charm and is much quieter than the old one, plus we have a new code pad opener on the outside and the new light scensor at the bottom of the door that keeps it from closing on a pet or child. We also love the new window panel as well. It adds so much character to the house/garage. I truly appreciate your suggestions and will ask the installer to complete those items. Have a great day! Gloria|
I will not answer questions about garage door openers 20 years old or older as they are unsafe, PURCHASE A NEW ONE. How many cell phones have you owned in 20 years? I have 40 years in the garage door industry and have seen almost everything. I sat on the Wayne/Dalton dealers board in 1986,1987,and 1988. I am on the IDEA board of directors (www.dooreducation.com) and am accredited by same. I will, to the best of my ability answer your questions on doors or openers. I will not deal with shinbuster type doors. Replace it if you have one! If your question is about stretch type springs, call an IDEA accredited dealer and have torsion springs installed.
I have been in the overhead door industry for 40 years. I have dealt with all major brands of garage doors and openers. I have been a member of the International Door Association for 25 years(www.doors.org). My speacialty is working with and understanding stretch and torsion springs. However, I will never recommened a customer to deal with a garage door spring.
International Door Association, Door and Access Manufacturer's association, Institute of Door Education and Accreditation, American Legion
I have 2 years of collage , am on the IDEA board of directors, and if you didn't notice have been in the industry for 40 years!
Awards and Honors
I recieved the Train the Trainer certification from the Institute of Door Education and Accreditation in April 2001.